# Alarm.com for Business Reviews **Vendor:** Alarm.com **Category:** [Physical Security Software](https://www.g2.com/categories/physical-security) **Average Rating:** 4.5/5.0 **Total Reviews:** 24 ## About Alarm.com for Business Alarm.com for Business is the platform of choice for more than a million locations, with a unified platform that allows customers to manage intrusion, video, access control and more from a single intuitive interface. ## Alarm.com for Business Pros & Cons **What users like:** - Users rave about the **ease of use** of Alarm.com, highlighting its intuitive interface and seamless functionality. (7 reviews) - Users appreciate the **easy management of access controls** , enhancing efficiency and oversight across multiple locations. (5 reviews) - Users appreciate the **seamless integration of tools** on Alarm.com, enhancing project management and ease of use. (5 reviews) - Users value the **management ease** of Alarm.com, praising its intuitive controls and centralized system for multiple locations. (4 reviews) - Users value the **easy access** provided by Alarm.com, allowing seamless entry and efficient control of multiple sites. (3 reviews) - Users value the **convenient remote access** to manage their security systems seamlessly across multiple locations. (3 reviews) - Affordable (2 reviews) - Dashboard Usability (2 reviews) - Efficiency (2 reviews) - Installation Ease (2 reviews) **What users dislike:** - Users find **Alarm.com for Business expensive** due to licensing fees and costs for upgraded hardware for better features. (2 reviews) - Users note **poor interface design** in the mobile app and suggest improvements for better usability and visualization. (2 reviews) - Users desire **limited customization** options within Alarm.com for Business, hindering their ability to tailor functionalities effectively. (2 reviews) - Users note **limited features** and some hardware improvements necessary, impacting overall performance and budget considerations. (2 reviews) - Users find the **poor interface design** of Alarm.com for Business hinders effective use and visualization of features. (2 reviews) - App Instability (1 reviews) - Complexity (1 reviews) - Users report **installation problems** with Alarm.com, noting the setup can be complex and costly for businesses. (1 reviews) - Limited Functionality (1 reviews) - Missing Features (1 reviews) ## Alarm.com for Business Reviews ### 1. Seamless Office Access with a Reliable Mobile App **Rating:** 5.0/5.0 stars **Reviewed by:** Kaitlyn F. | Guest Experience Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2026 **What do you like best about Alarm.com for Business?** I love how good the mobile app works! I don't have to have my key card to be able to get into my office seamlessly. **What do you dislike about Alarm.com for Business?** I did have to reconfigure my app a few times for it to work but after that, it worked great **What problems is Alarm.com for Business solving and how is that benefiting you?** Lowering the amount of times I'm locked out of my office lol ### 2. Great product that keeps growing with you! **Rating:** 4.0/5.0 stars **Reviewed by:** Frank S. | Security and BCP Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** May 22, 2025 **What do you like best about Alarm.com for Business?** Alarm.com has been listening to customers and advancing in useful ways. Everytime I've had a negative critique it's been matched shortly after with a solution before I even have a chance to voice it. It's a very intuitive product that can be easily managed from a phone on the go or web portal on your computer. I look forward to the future as a customer. **What do you dislike about Alarm.com for Business?** There needs to be better direct to customers support, I hate having to ask my partner to ask if you guys have a feature or what the best way to do something is....a portal that connects us with other customers would help. Needs more high level adjustability, sometimes it would be nice to modify one rule one time vs 70 times for each office **What problems is Alarm.com for Business solving and how is that benefiting you?** They have made it easier to manage security, I can show an end user how to use the system quickly in a pinch, reporting is good aswell. ### 3. Versatile and Scalable Security Platform with Strong Features for all Size Organizations. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** May 09, 2025 **What do you like best about Alarm.com for Business?** Alarm.com has proven to be a highly effective and scalable solution for integrated security and automation needs. The platform is exceptionally easy to use, with a clean interface and intuitive controls that make system management accessible even for non-technical users. One of its greatest strengths is its modularity—allowing organizations to tailor deployments by adding or removing components based on operational needs. We’ve been able to centralize intrusion alerting, door access controls, smart thermostats, fire alarms, and CCTV into a single cohesive system, significantly improving efficiency and oversight. Additionally, Alarm.com regularly releases new features and enhancements, which are generally included at no additional cost—this is a major plus from a value standpoint. **What do you dislike about Alarm.com for Business?** Most of the hardware is great, but some components have room for improvement. For example, certain wireless temperature probes could be more robust and reliable. Also, while software features are included, taking advantage of newer capabilities often requires purchasing upgraded hardware, which can be a budget consideration. **What problems is Alarm.com for Business solving and how is that benefiting you?** Alarm.com for Business is helping us address several operational and safety challenges through its comprehensive and modular platform. We leverage a wide range of its features to improve both security and efficiency. Centralized door access control has streamlined how we manage employee access—eliminating the need for physical keys or locksmith services and allowing for quick, remote adjustments. Smart thermostats enhance the customer experience by maintaining consistent comfort levels, while also providing usage data that supports proactive maintenance and energy management. We’ve also implemented discrete panic buttons in our locations, giving our team members a quick and silent way to call for assistance in emergency situations. Additionally, the integrated video surveillance, motion detection, and door sensors provide robust intrusion alerting and support various ad hoc monitoring needs. Overall, Alarm.com enables us to manage security, access, and facility systems from a single, centralized platform—improving safety, operational control, and response times across the organization. ### 4. Alarm.com has been a valuable asset for our company to manage multiple sites on one dashboard. **Rating:** 5.0/5.0 stars **Reviewed by:** Jeremy J. | Security Systems Coordinator, Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Alarm.com for Business?** The ease of use is the best thing about alarm.com, and the reliablity of the service is the best thing about alarm.com, the ability to obtain data in a couple of clicks is also really great. **What do you dislike about Alarm.com for Business?** There are licensing fees for the access control and the cameras **What problems is Alarm.com for Business solving and how is that benefiting you?** Remote access and the management of multiple sites on one dashboard that is being managed in a cloud ### 5. Alarm.com: A Comprehensive Security Solution for Our Multi-Location Business **Rating:** 4.5/5.0 stars **Reviewed by:** Brian H. | IT Systems Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 16, 2024 **What do you like best about Alarm.com for Business?** The ability to manage all 25 locations from a single platform has simplified our security operations significantly. We can easily arm/disarm systems, and manage user access remotely. **What do you dislike about Alarm.com for Business?** There are a few items in the mobile app that should be placed or named differently but for the most part it works perfectly for our needs. **What problems is Alarm.com for Business solving and how is that benefiting you?** The availability of panic buttons empowers our team members to quickly summon help in case of emergencies, enhancing their sense of safety and security. The system's user-friendly interface has made it easy for our team members to arm and disarm the system, add and remove users as needed. ### 6. Excellence at its FINEST! **Rating:** 5.0/5.0 stars **Reviewed by:** Ronald C. | Security Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Alarm.com for Business?** Alarm.com provides a intuitive platform for its users while continuing to maintain its ease of use for an end user. The general status of systems and business insights the ADC platform provides has been imperative in providing support to our field teams. ADC is second to NONE! **What do you dislike about Alarm.com for Business?** Abilities to remotely control on site video displays. Ability to connect directly to CSVR without going through the cloud. Ability to remotely support intrusion systems to add wireless devices. **What problems is Alarm.com for Business solving and how is that benefiting you?** Reliability to monitoring active device status and health. Ability to begin rolling out enterprise level multi unit access control systems. ### 7. Simple User Interface, easy multi site management **Rating:** 4.5/5.0 stars **Reviewed by:** Andrew H. | IT Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 18, 2024 **What do you like best about Alarm.com for Business?** We enjoy the Alarm.com dashboard because it's easy to manage multipul locations from one place including alarm, door and camears. It meets the price point and features we need. **What do you dislike about Alarm.com for Business?** We lack some of the programming and detailed features that are either not premitted by our installer or not an option on Alarm.com **What problems is Alarm.com for Business solving and how is that benefiting you?** Cost effective multi-site managment. ### 8. Outstanding Partnership! Alarm.com listen, adapts, and innovatives to address business needs. **Rating:** 4.5/5.0 stars **Reviewed by:** Brayan S. | Asset Protection Operation Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Alarm.com for Business?** The strongest reason to join Alarm.com is their ability to merge different tools in one platform to optimize any project. **What do you dislike about Alarm.com for Business?** There are room for improvement in ther CCTV interface and infrastructure to optimize visualization and research. **What problems is Alarm.com for Business solving and how is that benefiting you?** Merging CCTV, acces, and alarm system under the same platform. This had helped tremendously during investigations reducing the research time significantly. ### 9. Simple and Easy Alarm System **Rating:** 4.0/5.0 stars **Reviewed by:** Michael P. | IT Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Alarm.com for Business?** It is easy to manage multiple buildings or sites as well as giving access to as many people as you need. Access can be given through a website, phone application or by just assigning local access with a code. **What do you dislike about Alarm.com for Business?** Customer support is only as good as the company you are using. Alarm.com is only the management website that lets you access your alarm system. Our system is through Northwest Security Inc. and they have been pretty good with getting back to us on issues that we had in the past. **What problems is Alarm.com for Business solving and how is that benefiting you?** Although we have a seperate system for our video surveilance we can use Alarm.com to see the precise time doors are open and closed throughout the day and especially during the weekends when the cleaning crew is usually the only ones in the building. Easy management through the phone app also helps when users forget to arm the system when they leave. ### 10. Alarm.com has made managing all of our locations much more efficient. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris L. | Technical Support Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Alarm.com for Business?** Using the enterprise dashboard we are able to efficently access and control multiple sites as well as control user access at all of our locations. Updating or removing access has never been easier. Alarm.com reports have also been a great resource to get a snapshot of a locations activity. **What do you dislike about Alarm.com for Business?** Nothing to dislike. This industry tends to be slow to innovate but Alarm.com seems to always be ahead of the rest. **What problems is Alarm.com for Business solving and how is that benefiting you?** Managing a large lcation count on a single dashboard. ### 11. Alarm.com- providing safety to the businesses **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Alarm.com for Business?** The best thing about alarm.com for business is that it is proactive in alerting business in case of any undesirable situations. It provides a real time view of what is happening at multiple locations on one video screen also the açcess user code plays a vital role in the security system for any business and alarm.com solves that problem very easily. **What do you dislike about Alarm.com for Business?** There are no downsides of Alarm.com for business so I did not find anything to dislike about it. **What problems is Alarm.com for Business solving and how is that benefiting you?** Managing multiple locations and so many people at one real time becomes very hectic but alarm.com for business this problem is sorted as i can see what my juniors are doing at multiple locations while sitting in my cabin. This also provides a safety as you can get alerts before any mishappening. Everything is secure as people using it will need access user code for controlling the system.Hence my day to day life has become much easier with alarm.com for business. ### 12. Amazing Tech **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Alarm.com for Business?** the technology is pretty seamless across the board. UI is also a big plus. I've never had an issue with any software in the three years I've been using the platform. **What do you dislike about Alarm.com for Business?** One issue is installation but really all systems require a certain amount of install **What problems is Alarm.com for Business solving and how is that benefiting you?** Teh system gives me a realtime status of all of my properties. ### 13. Great program for Access Control/monitoring **Rating:** 4.5/5.0 stars **Reviewed by:** Tim N. | Senior Property Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about Alarm.com for Business?** Online interface is easy to navigate, ability to add/remove users is a breeze! **What do you dislike about Alarm.com for Business?** I think the ability to have multiple email address for an account should be utilized. would be easier on Property Management teams utilizing the platform **What problems is Alarm.com for Business solving and how is that benefiting you?** Alarm.com is solving our problem of unauthorized access to our commercial property. I am able to secure the building doors at anytime with the online interface, as well as restrict/allow specific users with their key fobs. ### 14. Restaurant Business User **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Restaurants | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Alarm.com for Business?** Phone based entry, arming, locking. Camera access on phone. Adding camers and other devices is easy. **What do you dislike about Alarm.com for Business?** Would like the option of additional smart locks. e.g. a "padlock" style lock for a liquor cage. **What problems is Alarm.com for Business solving and how is that benefiting you?** Controlled entry. Remote monitoring. ### 15. A complete security management solution to protect your home and business **Rating:** 3.5/5.0 stars **Reviewed by:** Akshay D. | Senior Business Associate - Performance Marketing, Marketing and Advertising, Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Alarm.com for Business?** Alarm.com for business facilitates easy intergartion through various enterprise systems for bulk access management, multilocation management and helps the businesses in managing security with automation and business intelligence. **What do you dislike about Alarm.com for Business?** The platform should enable the utilization of multiple email addresses for teams operating from multiple locations. It will help them in enhancing their efficiency. **What problems is Alarm.com for Business solving and how is that benefiting you?** Alarm.com is solving the issue of efficient monitoring of security for a business while being away from it. It helps the business owners to manage access, intrusion and access control on the go so they don't have to worry about the security of the business even while traveling. ### 16. Alarm.com Review **Rating:** 5.0/5.0 stars **Reviewed by:** Dr Samita C. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** August 06, 2024 **What do you like best about Alarm.com for Business?** Cloud storage and touchless feature is the best. **What do you dislike about Alarm.com for Business?** I have not find anything yet that I dislike. **What problems is Alarm.com for Business solving and how is that benefiting you?** It is good for businesses especially in the plaza’s where people can easily access your premises. ### 17. Remotely Control Your ALARM for your Business ANYWHERE **Rating:** 5.0/5.0 stars **Reviewed by:** Robb H. | Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** April 18, 2024 **What do you like best about Alarm.com for Business?** The app and ease of access, along with the notifications, are easy to set up. From monitoring to video access, they have made my business safe even when I am not there. **What do you dislike about Alarm.com for Business?** We had to upgrade the storage and the per clip limitation. **What problems is Alarm.com for Business solving and how is that benefiting you?** The issue of being secure when away from the office and being safe while in the office has been solved. Love the app and the services. ### 18. It is very helpful using the platform **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mechanical or Industrial Engineering | Small-Business (50 or fewer emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Alarm.com for Business?** The ability to remotely monitor and control various aspects of the business, such as security systems, energy management, and automation devices, is particularly valuable. **What do you dislike about Alarm.com for Business?** The initial setup and ongoing subscription costs for Alarm.com for Business can be significant, especially for smaller businesses with limited budgets. **What problems is Alarm.com for Business solving and how is that benefiting you?** Alarm.com for Business addresses several key problems that businesses commonly face in managing their security, energy management, and automation needs. By providing solutions to these challenges, Alarm.com benefits businesses in various ways; 1. Enhanced Security 2.Remote Monitoring and Control 3.Improved Efficiency ### 19. Multiple Location Practice **Rating:** 5.0/5.0 stars **Reviewed by:** Charley B. | Director of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** March 21, 2024 **What do you like best about Alarm.com for Business?** We can manage all 10 locations across 3 counties remotely. **What do you dislike about Alarm.com for Business?** Nothing, alarm.com is easy to use. We have been using it for 13 years. **What problems is Alarm.com for Business solving and how is that benefiting you?** We can add users and remove users without being on site. This is very great since we have 10 locations in 3 different counties. ### 20. Alarm.com is a tech company that provides cloud-based services for smart home and business security. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Writing and Editing | Mid-Market (51-1000 emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Alarm.com for Business?** Alarm.com offers professional monitoring services through its network of monitoring centers. **What do you dislike about Alarm.com for Business?** The initial setup and ongoing costs of an Alarm.com system, including equipment, installation, and monitoring fees, can be significant for some businesses. **What problems is Alarm.com for Business solving and how is that benefiting you?** It offers professional monitoring services through its network of monitoring centers. In the event of an alarm, trained operators can quickly assess the situation and dispatch emergency services if needed. ### 21. Helps in Alerting & provides security **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Alarm.com for Business?** Gelps me feel safe through their security service provider **What do you dislike about Alarm.com for Business?** Cant think of any negative aspects yet since i used it **What problems is Alarm.com for Business solving and how is that benefiting you?** Protects businesses with security that keeps me in control of my saftey ### 22. Easy interface for administrators **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2023 **What do you like best about Alarm.com for Business?** The administrator site is easy to use, simple for updating customer information, and we are able to support our customers over the phone when they need support with their system **What do you dislike about Alarm.com for Business?** The IMEI number on the box doesn't always match the device so we have to make sure to open the box to register the device, it would be helpful if the number on the box was accurate for registration. **What problems is Alarm.com for Business solving and how is that benefiting you?** Alarm.com provides devices, a website, and easy to use application that supports our ability to integrate our customers' security system into their whole home automation system. ### 23. Has trouble communicating with other programs **Rating:** 3.5/5.0 stars **Reviewed by:** Amanda S. | Service Express Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** February 10, 2019 **What do you like best about Alarm.com for Business?** Ease of use. Point Central is a very user friendly system, it is very self explanitory which is nice. It has many different accesses you can deny or allow for different users. This system allows us to keep track of all wifi connected devices in a home, security devices, thermostats, other heating elements. There are multiple users and ability to set different securities for different users as well as the option for full access. **What do you dislike about Alarm.com for Business?** As I mentioned Point Central has trouble sometimes communicating with other systems, whether that is the other programs fault or the fault of itself is still to be seen, the short of it is it makes for large inconveniences for our guests. Multiple times our company has lost money because another system wasn't playing nice with Point Central and we have had to disconnect Point Central and refund the guest money since the system malfunctioned. **Recommendations to others considering Alarm.com for Business:** Keeping access to full programming/administration limited keeps the system running smoother and more securely. **What problems is Alarm.com for Business solving and how is that benefiting you?** It allows automation for a lot of features that would be very tedious to keep track of manually. Having a record of every door access from different users help keep everyone in our company accountable for their actions. Giving the guest immediate satisfaction (give or take a few minutes for it to travel through the cloud) is very helpful. It allows remote access, working in a call center this is invaluable. ### 24. Alarm.com was organized and efficient. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** September 14, 2019 **What do you like best about Alarm.com for Business?** What was most helpful about Alarm.com was how organized and efficient. The customer service is second to none **What do you dislike about Alarm.com for Business?** What I dislike it was the normal technical glitches that I would get is complaints from accounts that were using this product **Recommendations to others considering Alarm.com for Business:** I highly suggest Alarm.com because of the organization but also the customer service **What problems is Alarm.com for Business solving and how is that benefiting you?** The problems we are solving is the ability to help the customer from offsite - [View Alarm.com for Business pricing details and edition comparison](https://www.g2.com/products/alarm-com-for-business/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-20+20%3A16%3A07+-0500&secure%5Bsession_id%5D=bbff2125-c611-4698-9090-c767581c36bd&secure%5Btoken%5D=ae5e06f088e1fac605021fcfffda0ebb8b329c727434cdaf931933353b21b5b0&format=llm_user) ## Alarm.com for Business Integrations - [Microsoft Entra ID](https://www.g2.com/products/microsoft-entra-id/reviews) - [Okta](https://www.g2.com/products/okta/reviews) ## Alarm.com for Business Features **Setup** - Turnkey - Compatibility - Integrations - Load Balancing **Access** - Storage - Alerts - Video Access - Security - Dashboard - Analytics - Collaboration **Video Intelligence** - AI-Based Search - Object Detection - Workflow ## Top Alarm.com for Business Alternatives - [Rhombus](https://www.g2.com/products/rhombus-systems/reviews) - 4.6/5.0 (604 reviews) - [Verkada](https://www.g2.com/products/verkada/reviews) - 4.7/5.0 (136 reviews) - [Coram AI](https://www.g2.com/products/coram-ai/reviews) - 4.9/5.0 (184 reviews)