LC

Leonardo C.

Sr

Sports

Small-Business (50 or fewer emp.)

2/16/2023

"Good versatile product"

5/5

What do you like best about Alana AI?

We managed to use almost 100% of Alana. It is the most versatile product on the market today. We use it for customer engagement, customer service, active voice calling, email exchange, and HR organization Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

So far we don't have any complaints. Very well trained service team. Easy to talk to implementation team. Integrations Team understands what it is doing. Review collected by and hosted on G2.com.

DO

Dayane O.

Autônomo

Small-Business (50 or fewer emp.)

4/25/2023

"Alana incredible for all business"

4.5/5

What do you like best about Alana AI?

Alana is a powerful tool with AI integrated, providing best results with a simple interface. Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

Not found any reasons to dislike the Alana Review collected by and hosted on G2.com.

CJ

Carolina J.

Cosmo-creative Artist

Small-Business (50 or fewer emp.)

3/24/2023

"Alana, a humanized intelligence."

4/5

What do you like best about Alana AI?

Cost-benefit is quite attractive compared to other competitors and plug and play implementation. Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

Lack of access to a test base and integration of the chatbot with WhatsApp. Review collected by and hosted on G2.com.

MV

Mariana V.

Sra

Marketing and Advertising

Mid-Market (51-1000 emp.)

2/16/2023

"Easy To Implement"

4/5

What do you like best about Alana AI?

Quantity of products available. Easy implementation and no IT team needed Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

Amount charged to use Whatsapp. It could be much lower if they became partners Review collected by and hosted on G2.com.

JM

Juliana M.

Mid-Market (51-1000 emp.)

2/14/2020

"Much more than expected."

5/5

What do you like best about Alana AI?

The infinite possibility in the ways to use this AI. Review collected by and hosted on G2.com.

What do you dislike about Alana AI?

I'm still searching, but I know I will hardly find it. Review collected by and hosted on G2.com.

What problems is Alana AI solving and how is that benefiting you?

In the past, my team could only respond to 280 emails daily, from a demand of over 1k emails (per day). Today, with Alana, my N1 support is at 90% and I can leave my team only for N2 cases. In the future, I am thinking of having Alana handle both N1 and N2 so that my team can focus only on fraud cases (N3). Review collected by and hosted on G2.com.