Alana's AI platform has brought us countless benefits, with a wide variety of tools that provide an excellent experience and harmony in the work environment of each member of our company. One of the most appreciated aspects is the intuitive and simple to use interface, in addition to the exceptional support of its team, always present and ready to solve any problem that may arise. Every request we made was taken care of quickly, with different possible solutions. Furthermore, the possibility of managing multiple channels in one place has been very useful in centralizing information and facilitating management. Review collected by and hosted on G2.com.

We did not find any relevant negative aspects on the platform. While we had some issues early on, they were beaten champions with updates released to enhance the platform. Despite this, it is worth investing in the platform, as it significantly simplifies and harmonizes the work environment, providing long-term benefits for your company. Review collected by and hosted on G2.com.

I have a small business and needed help with online customer service to increase my revenue and enable the growth of the enterprise. My budget for investment is small, so the team at Alana was very accommodating in the negotiation and offered me a perfectly tailored proposal: a simple service, with little sophistication (responses in social media chats) at a price that fit the budget. I manage everything alone, without an IT or administrative team, and I found the platform intuitive and straightforward, I can do everything by myself and Alana helps me exactly with what I needed: it responds accurately to potential customers and this has increased my sales. Review collected by and hosted on G2.com.

As the business is still small, I depend on other sources of income and it would help a lot if Alana had a mobile app. That way, I could manage her activities remotely. Review collected by and hosted on G2.com.

Alana is simple, intuitive, and helped enhance public service. With the implementation of automatic responses, we improved workflow and elevated customer service, assisting in the improvement of internal processes. Review collected by and hosted on G2.com.

It's a shame there isn't a mobile app yet. It would make it even more practical and simple to address the demands. That was the only point, I will be waiting for the launch. Review collected by and hosted on G2.com.

Alana is an incredible service that improves the relationship between brands and customers. It helped me a lot with my business and especially with my clients! Its ability to interact quickly, personally, and without being robotic is impressive. I strongly recommend Alana to boost your business. Review collected by and hosted on G2.com.

I love everything related to Alana! I have nothing to complain or question! Review collected by and hosted on G2.com.

I really liked Alana, from the negotiation process, where I thought it would be very expensive for my company profile, but they managed to get a huge discount. Very transparent team. Review collected by and hosted on G2.com.

There is no mobile app. I wish there was one, to use when I'm on vacation. Since there isn't, I always need to bring my tablet. Review collected by and hosted on G2.com.

The platform is extremely user-friendly! As the owner of a small business working alone, I found exactly what I needed in Alana, and all at an affordable price. I wholeheartedly recommend it without hesitation! Review collected by and hosted on G2.com.

To make it perfect I am just missing an application. Review collected by and hosted on G2.com.

Alana is the best platform ever created for customer service. We can customize the displays to meet the needs of our team, besides having a fantastic user interface with excellent performance. Review collected by and hosted on G2.com.

Customer service [on Alana's side] leaves a bit to be desired. Their SLA is very high. Review collected by and hosted on G2.com.

Is the simplicity on automate many commercial steps plus a great AI experience with a great support experience. Review collected by and hosted on G2.com.

The support sometimes have difficults to solve all questions in a time demand needed. I think the question is the evolution of tool. Review collected by and hosted on G2.com.

Intuitive platform! I have a small business where I work alone, and Alana perfectly met my needs at a price that fits my budget! I highly recommend it! Review collected by and hosted on G2.com.

I eagerly await the app! The only point for me. Review collected by and hosted on G2.com.

Because it is easily configurable, we were able to start Alana only on the Facebook fan page, and today we have it on all our social networks, email, and app stores. Review collected by and hosted on G2.com.

There isn't a dedicated CSM team. You can even have Alana create spreadsheets for the sales team, but having a dedicated CSM team for you is quite expensive. That's my only point. Review collected by and hosted on G2.com.