--- title: Alana AI Reviews meta\_title: 'Alana AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 25 reviews by the users' company size, role or industry to find out how Alana AI works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 25 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Alana AI Reviews & Product Details Olá, eu sou a Alana, uma inteligência artificial proprietária criada para atendimento, marketing e vendas. Eu nasci para melhorar o relacionamento entre marcas e clientes. * * * Seller [Alana AI](https://www.g2.com/sellers/alana-ai) Discussions [Alana AI Community](https://www.g2.com/products/alana-ai/discuss) Languages Supported English, Portuguese, Spanish Solution Type All-in-One Overview by Marcel Jientara (CEO | Founder @ Alana AI) Show More ## Top-Rated Alternatives [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/alana-ai/competitors/alternatives) ## User Insights Average based on 25 real user reviews. [Log in to unlock pricing and user insights](/login) LC Leonardo C. Sr Sports Small-Business (50 or fewer emp.) 2/16/2023 "Good versatile product" 5/5 What do you like best about Alana AI? We managed to use almost 100% of Alana. It is the most versatile product on the market today. We use it for customer engagement, customer service, active voice calling, email exchange, and HR organization Review collected by and hosted on G2.com. What do you dislike about Alana AI? So far we don't have any complaints. Very well trained service team. Easy to talk to implementation team. Integrations Team understands what it is doing. Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? Use for 100% marketing and 100% customer relationship management Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Dayane O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Dayane O.") DO Dayane O. Autônomo Small-Business (50 or fewer emp.) 4/25/2023 "Alana incredible for all business" 4.5/5 What do you like best about Alana AI? Alana is a powerful tool with AI integrated, providing best results with a simple interface. Review collected by and hosted on G2.com. What do you dislike about Alana AI? Not found any reasons to dislike the Alana Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? The communication with clients, AI brings a human treatment but without use of human person Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Carolina J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Carolina J.") CJ Carolina J. Cosmo-creative Artist Small-Business (50 or fewer emp.) 3/24/2023 "Alana, a humanized intelligence." 4/5 What do you like best about Alana AI? Cost-benefit is quite attractive compared to other competitors and plug and play implementation. Review collected by and hosted on G2.com. What do you dislike about Alana AI? Lack of access to a test base and integration of the chatbot with WhatsApp. Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? Interaction with users on social media through comments and DMs. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated MV Mariana V. Sra Marketing and Advertising Mid-Market (51-1000 emp.) 2/16/2023 "Easy To Implement" 4/5 What do you like best about Alana AI? Quantity of products available. Easy implementation and no IT team needed Review collected by and hosted on G2.com. What do you dislike about Alana AI? Amount charged to use Whatsapp. It could be much lower if they became partners Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? We are using it to solve our voicemail transcription issues. Alan provides a good baseline, and the accuracy is incredible. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Juliana M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Juliana M.") JM Juliana M. Mid-Market (51-1000 emp.) 2/14/2020 "Much more than expected." 5/5 What do you like best about Alana AI? The infinite possibility in the ways to use this AI. Review collected by and hosted on G2.com. What do you dislike about Alana AI? I'm still searching, but I know I will hardly find it. Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? In the past, my team could only respond to 280 emails daily, from a demand of over 1k emails (per day). Today, with Alana, my N1 support is at 90% and I can leave my team only for N2 cases. In the future, I am thinking of having Alana handle both N1 and N2 so that my team can focus only on fraud cases (N3). Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ## Questions about Alana AI? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Alana AI ](https://www.g2.com/products/alana-ai/discussions/new) GU Guest User What is Alana used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-alana-used-for) [ View all Discussions ](https://www.g2.com/products/alana-ai/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/alana-ai/pricing) ##### ##### Alana AI Features Responses Customization Control Route To Human Platform Live chat Integrations Branding [ View More Features ](https://www.g2.com/products/alana-ai/features) ##### Categories on G2 [Chatbots](https://www.g2.com/categories/chatbots)[Natural Language Generation (NLG)](https://www.g2.com/categories/natural-language-generation-nlg) ##### Explore More [Which regulatory information management systems provide comprehensive audit trails and documentation for organisations preparing for regulatory inspections?](https://www.g2.com/discussions/which-regulatory-information-management-systems-provide-comprehensive-audit-trails-and-documentation-for-organisations-preparing-for-regulatory-inspections%20)[Which document databases are genuinely affordable for a startup that needs production-grade reliability without paying enterprise database pricing from day one?](https://www.g2.com/discussions/which-document-databases-are-genuinely-affordable-for-a-startup-that-needs-production-grade-reliability-without-paying-enterprise-database-pricing-from-day-one)[What's the best call center software for remote teams](https://www.g2.com/discussions/what-s-the-best-call-center-software-for-remote-teams) [Which digital advertising intelligence platforms help a marketing team make faster data-driven decisions and identify wasted spend before the monthly budget review rather than after?](https://www.g2.com/discussions/which-digital-advertising-intelligence-platforms-help-a-marketing-team-make-faster-data-driven-decisions-and-identify-wasted-spend-before-the-monthly-budget-review-rather-than-after)[What's the go-to owned media platform enterprises use for hosting articles, videos and gated content?](https://www.g2.com/discussions/what-s-the-go-to-owned-media-platform-enterprises-use-for-hosting-articles-videos-and-gated-content)[Which VoIP software is best for customer support teams](https://www.g2.com/discussions/which-voip-software-is-best-for-customer-support-teams) [Show MoreShow Less](javascript:void(0);)