--- title: Alana AI Reviews meta\_title: 'Alana AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 25 reviews by the users' company size, role or industry to find out how Alana AI works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 25 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Alana AI Reviews & Product Details Olá, eu sou a Alana, uma inteligência artificial proprietária criada para atendimento, marketing e vendas. Eu nasci para melhorar o relacionamento entre marcas e clientes. * * * Seller [Alana AI](https://www.g2.com/sellers/alana-ai) Discussions [Alana AI Community](https://www.g2.com/products/alana-ai/discuss) Languages Supported English, Portuguese, Spanish Solution Type All-in-One Overview by Marcel Jientara (CEO | Founder @ Alana AI) Show More ## Top-Rated Alternatives [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/alana-ai/competitors/alternatives) ## User Insights Average based on 25 real user reviews. [Log in to unlock pricing and user insights](/login) ![Rafael S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rafael S.") RS Rafael S. Tradutor técnico Small-Business (50 or fewer emp.) 4/10/2023 "The best AI software" 4.5/5 What do you like best about Alana AI? Alana's AI platform has brought us countless benefits, with a wide variety of tools that provide an excellent experience and harmony in the work environment of each member of our company. One of the most appreciated aspects is the intuitive and simple to use interface, in addition to the exceptional support of its team, always present and ready to solve any problem that may arise. Every request we made was taken care of quickly, with different possible solutions. Furthermore, the possibility of managing multiple channels in one place has been very useful in centralizing information and facilitating management. Review collected by and hosted on G2.com. What do you dislike about Alana AI? We did not find any relevant negative aspects on the platform. While we had some issues early on, they were beaten champions with updates released to enhance the platform. Despite this, it is worth investing in the platform, as it significantly simplifies and harmonizes the work environment, providing long-term benefits for your company. Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? Since we started using Alana AI, we have reaped numerous benefits, among which we highlight the improvement in the relationship, communication and interaction with our customers, ensuring a high quality experience and professional support in relation to our services. In short, Alana offers a comprehensive customer support function, with contact options via live chat on our website, social media, email and a centralized reporting system. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Brunna L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Brunna L.") BL Brunna L. Small-Business (50 or fewer emp.) 3/22/2023 "Elegance in the exact measure!" 4.5/5 What do you like best about Alana AI? I have a small business and needed help with online customer service to increase my revenue and enable the growth of the enterprise. My budget for investment is small, so the team at Alana was very accommodating in the negotiation and offered me a perfectly tailored proposal: a simple service, with little sophistication (responses in social media chats) at a price that fit the budget. I manage everything alone, without an IT or administrative team, and I found the platform intuitive and straightforward, I can do everything by myself and Alana helps me exactly with what I needed: it responds accurately to potential customers and this has increased my sales. Review collected by and hosted on G2.com. What do you dislike about Alana AI? As the business is still small, I depend on other sources of income and it would help a lot if Alana had a mobile app. That way, I could manage her activities remotely. Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? Alana filters the messages that the social media pages receive and answers the most frequently asked questions, such as payment methods, business hours, delivery, etc. This way, potential customers can quickly identify if the products and conditions meet their expectations, and I can join the conversation only to negotiate prices and close sales. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Acally T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Acally T.") AT Acally T. Coordenadora de Jornalismo Small-Business (50 or fewer emp.) 6/13/2023 "A great tool" 4/5 What do you like best about Alana AI? Alana is simple, intuitive, and helped enhance public service. With the implementation of automatic responses, we improved workflow and elevated customer service, assisting in the improvement of internal processes. Review collected by and hosted on G2.com. What do you dislike about Alana AI? It's a shame there isn't a mobile app yet. It would make it even more practical and simple to address the demands. That was the only point, I will be waiting for the launch. Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? Customer service has improved significantly with automated responses. This makes the customer feel valued, increases team productivity, and improves time flow. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![erick d.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "erick d.") ED erick d. Professor de geografia Small-Business (50 or fewer emp.) 6/29/2023 "The best AI on the market" 5/5 What do you like best about Alana AI? Alana is an incredible service that improves the relationship between brands and customers. It helped me a lot with my business and especially with my clients! Its ability to interact quickly, personally, and without being robotic is impressive. I strongly recommend Alana to boost your business. Review collected by and hosted on G2.com. What do you dislike about Alana AI? I love everything related to Alana! I have nothing to complain or question! Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? Alana resolved the communication problems with the client. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated GL Guilherme L. Gambling & Casinos Small-Business (50 or fewer emp.) 2/16/2023 "Great for small businesses" 5/5 What do you like best about Alana AI? I really liked Alana, from the negotiation process, where I thought it would be very expensive for my company profile, but they managed to get a huge discount. Very transparent team. Review collected by and hosted on G2.com. What do you dislike about Alana AI? There is no mobile app. I wish there was one, to use when I'm on vacation. Since there isn't, I always need to bring my tablet. Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? Alana filters 90% of the messages on my Instagram. Therefore, I only handle the questions that I really need to answer, such as negotiating game prices. I leave it to Alana to answer questions like "What time do you open?", "Will you be open this holiday?", and things like that. I know that for many, they might think I'm not using even 1% of Alana. That's true, but for my business, she solves 90% of the communication problems. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Aline C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aline C.") AC Aline C. Indexadora Voluntária Small-Business (50 or fewer emp.) 6/29/2023 "Excellent software." 5/5 What do you like best about Alana AI? The platform is extremely user-friendly! As the owner of a small business working alone, I found exactly what I needed in Alana, and all at an affordable price. I wholeheartedly recommend it without hesitation! Review collected by and hosted on G2.com. What do you dislike about Alana AI? To make it perfect I am just missing an application. Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? It is helping me a lot in my business, optimizing my work activities. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Marcelo L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Marcelo L.") ML Marcelo L. Head of Operations Small-Business (50 or fewer emp.) 5/9/2023 "Incredible tool to manage customer service" 4.5/5 What do you like best about Alana AI? Alana is the best platform ever created for customer service. We can customize the displays to meet the needs of our team, besides having a fantastic user interface with excellent performance. Review collected by and hosted on G2.com. What do you dislike about Alana AI? Customer service [on Alana's side] leaves a bit to be desired. Their SLA is very high. Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? She improved our workflow by helping us manage our service with unique and human comments, and a clean user interface. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 inviteAI Translated ![Artur Augusto C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Artur Augusto C.") AC Artur Augusto C. Analista Dev/Funcional PeopleSoft HCM 9.2 Mid-Market (51-1000 emp.) 4/25/2023 "Product installation" 4/5 What do you like best about Alana AI? Is the simplicity on automate many commercial steps plus a great AI experience with a great support experience. Review collected by and hosted on G2.com. What do you dislike about Alana AI? The support sometimes have difficults to solve all questions in a time demand needed. I think the question is the evolution of tool. Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? Is the quality of information provided, more accurate and helpfull comparing with same market players. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Mirelle A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mirelle A.") MA Mirelle A. Social Media Small-Business (50 or fewer emp.) 4/25/2023 "Incredible experience!" 5/5 What do you like best about Alana AI? Intuitive platform! I have a small business where I work alone, and Alana perfectly met my needs at a price that fits my budget! I highly recommend it! Review collected by and hosted on G2.com. What do you dislike about Alana AI? I eagerly await the app! The only point for me. Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? Help me respond to clients without needing to be online 24 hours. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated PL Patricia L. Libraries Mid-Market (51-1000 emp.) 2/22/2023 "Scalability, that is the word" 4.5/5 What do you like best about Alana AI? Because it is easily configurable, we were able to start Alana only on the Facebook fan page, and today we have it on all our social networks, email, and app stores. Review collected by and hosted on G2.com. What do you dislike about Alana AI? There isn't a dedicated CSM team. You can even have Alana create spreadsheets for the sales team, but having a dedicated CSM team for you is quite expensive. That's my only point. Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? Better serve customers on our social networks, with quality and agility. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User ProfileAI Translated ## Questions about Alana AI? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Alana AI ](https://www.g2.com/products/alana-ai/discussions/new) GU Guest User What is Alana used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-alana-used-for) [ View all Discussions ](https://www.g2.com/products/alana-ai/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/alana-ai/pricing) ##### ##### Alana AI Features Responses Customization Control Route To Human Platform Live chat Integrations Branding [ View More Features ](https://www.g2.com/products/alana-ai/features) ##### Categories on G2 [Chatbots](https://www.g2.com/categories/chatbots)[Natural Language Generation (NLG)](https://www.g2.com/categories/natural-language-generation-nlg) ##### Explore More [Which regulatory information management systems provide comprehensive audit trails and documentation for organisations preparing for regulatory inspections?](https://www.g2.com/discussions/which-regulatory-information-management-systems-provide-comprehensive-audit-trails-and-documentation-for-organisations-preparing-for-regulatory-inspections%20)[Which document databases are genuinely affordable for a startup that needs production-grade reliability without paying enterprise database pricing from day one?](https://www.g2.com/discussions/which-document-databases-are-genuinely-affordable-for-a-startup-that-needs-production-grade-reliability-without-paying-enterprise-database-pricing-from-day-one)[What's the best call center software for remote teams](https://www.g2.com/discussions/what-s-the-best-call-center-software-for-remote-teams) [Which digital advertising intelligence platforms help a marketing team make faster data-driven decisions and identify wasted spend before the monthly budget review rather than after?](https://www.g2.com/discussions/which-digital-advertising-intelligence-platforms-help-a-marketing-team-make-faster-data-driven-decisions-and-identify-wasted-spend-before-the-monthly-budget-review-rather-than-after)[What's the go-to owned media platform enterprises use for hosting articles, videos and gated content?](https://www.g2.com/discussions/what-s-the-go-to-owned-media-platform-enterprises-use-for-hosting-articles-videos-and-gated-content)[Which VoIP software is best for customer support teams](https://www.g2.com/discussions/which-voip-software-is-best-for-customer-support-teams) [Show MoreShow Less](javascript:void(0);)