--- title: Alana AI Reviews meta\_title: 'Alana AI Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 25 reviews by the users' company size, role or industry to find out how Alana AI works for a business like yours. aggregate\_rating: rating\_value: 4.6 review\_count: 25 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Conversational Intelligence url: https://www.g2.com/categories/conversational-intelligence --- # Alana AI Reviews & Product Details Olá, eu sou a Alana, uma inteligência artificial proprietária criada para atendimento, marketing e vendas. Eu nasci para melhorar o relacionamento entre marcas e clientes. * * * Seller [Alana AI](https://www.g2.com/sellers/alana-ai) Discussions [Alana AI Community](https://www.g2.com/products/alana-ai/discuss) Languages Supported English, Portuguese, Spanish Solution Type All-in-One Overview by Marcel Jientara (CEO | Founder @ Alana AI) Show More ## Top-Rated Alternatives [ ![Drift](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Drift") Drift 4.4/5(1,255) ](https://www.g2.com/products/drift/reviews) [ ![Birdeye](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Birdeye") Birdeye 4.7/5(4,203) ](https://www.g2.com/products/birdeye/reviews) [ ![Fin](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/alana-ai/competitors/alternatives) ## User Insights Average based on 25 real user reviews. [Log in to unlock pricing and user insights](/login) ![Gabrielly A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gabrielly A.") GA Gabrielly A. Estagiária Small-Business (50 or fewer emp.) 9/28/2023 "Excellent tool in customer service!" 4.5/5 What do you like best about Alana AI? The ease and amount of available resources make this AI an essential tool for small businesses that do not have much time to dedicate to customer service. It has a great cost-benefit ratio and is very easy to install compared to similar options available on the market. Review collected by and hosted on G2.com. What do you dislike about Alana AI? So far I haven't found any relevant problems, I think it will be difficult because everything is very intuitive. Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? The main problems I had that led me to seek out software were the difficulty of maintaining social media engagement while also providing quality customer service. ALANA AI not only helped me in these areas, making it easier and saving time for other demands, but also allowed me to identify what my customers wanted. This way, we achieved greater reach, with satisfied customers who, when they need service, feel a connection (something you can change with the tool by selecting how you want it to communicate) and not just that they are receiving an automatic response. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Luiza G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Luiza G.") LG Luiza G. Small-Business (50 or fewer emp.) 9/27/2023 "Fulfills the function and has great cost-benefit" 5/5 What do you like best about Alana AI? Alana AI is an AI platform that offers incredible cost-effectiveness. It is intuitive, customizable according to the brand, and easy to set up. Furthermore, its impressive scalability has allowed us to save time and resources in my small business, as I work with a small team. I highlight its variety of tools and plans. We are currently using the Essential plan, and it serves the business needs very well. At first, we were unsure about implementing AI, but Alana AI conveyed a lot of reliability, and so far we have not had any problems with interpretation or information analysis. Review collected by and hosted on G2.com. What do you dislike about Alana AI? No points to complain about so far, the support is very efficient and available as well. Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? As we are a small team, we saw the need to hire a chatbot service initially, to assist us in customer service and sales. It greatly improved the quality of support we offer to our customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Anubhav O.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anubhav O.") AO Anubhav O. Associate Software Engineer Mid-Market (51-1000 emp.) 10/3/2023 "Transforming Advertising with AI-Powered Insights and Integration" 3.5/5 What do you like best about Alana AI? I like Alana for its ability to enhance AI while offering a unique experience. If Alana AI lives up to its potential, it will perform better than AI assistants that are more task-oriented by providing great interactions. Alana AI is very helpful when it comes to giving good answers, developing social links and understanding conversation Review collected by and hosted on G2.com. What do you dislike about Alana AI? The pricing of Alana AI has been noted to be relatively higher compared to advertising AI solutions, in the market. Hence people could also go for other options available in the market. Also, the level of customer support provided by Alana AI is not upto the mark. Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? The manual work of customer support team is being solved by Alana Ai as it can talk on behalf of the company with the users and solve their queries. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Anne J.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anne J.") AJ Anne J. Recepcionista Small-Business (50 or fewer emp.) 9/27/2023 "Perfect tool for small entrepreneurs" 5/5 What do you like best about Alana AI? Alana is simple and helped a lot in my relationships with my clients. By customizing the display of answers, we can program it so that it doesn't seem robotic and makes the customer more comfortable in answering their questions. For those who work alone, the platform meets all expectations. I also really enjoyed working with the team behind all of this, transparent, responsible and at an affordable price.I recommend! Review collected by and hosted on G2.com. What do you dislike about Alana AI? I wish they had an app! It would make it a lot easier. Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? Is the quality of information provided, more accurate and helpfull. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Gisele V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gisele V.") GV Gisele V. Small-Business (50 or fewer emp.) 10/6/2023 "a good cost-benefit as well as very useful" 5/5 What do you like best about Alana AI? I liked the fact that it is very easy to use. Everything is very intuitive besides having a great cost, which allows it to be used by small businesses as well. It also has good support in case you need it. It is easy to implement and has a large number of available features. It can be used frequently and with good integration among all. Review collected by and hosted on G2.com. What do you dislike about Alana AI? there isn't much publicity and for this reason few people know about it Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? be able to give a more correct and direct answer Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Nikhil K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Nikhil K.") NK Nikhil K. Small-Business (50 or fewer emp.) 10/19/2023 "Great experience with Alana AI" 5/5 What do you like best about Alana AI? Alana AI helps small businesses with their customer service. Review collected by and hosted on G2.com. What do you dislike about Alana AI? The pricing should be low, it is a bit high for a startup to use regularly. Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? Alana Chatbots are truly commendable. it is allowing us to deliver efficient and effective assistance without the need for a dedicated customer support team.It has not only enhanced the overall customer experience but also optimized our resource allocation, ensuring that our business operates with efficiency and cost-effectiveness. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Letícia F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Letícia F.") LF Letícia F. Small-Business (50 or fewer emp.) 10/6/2023 "A great tool in customer support." 4.5/5 What do you like best about Alana AI? Alana is an excellent platform!! I can no longer imagine my company without it. The team that assisted me was very helpful and very willing to address my questions. The platform meets all my needs because I have the freedom to customize it as I need. Without a doubt, I recommend it!! Review collected by and hosted on G2.com. What do you dislike about Alana AI? I miss having an app to use the phone more comfortably. Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? She is resolving the delay in responding to my clients. And thus, it's increasing my profits. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic Review from User ProfileAI Translated ![Anna G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Anna G.") AG Anna G. Web Designer Marketing and Advertising Small-Business (50 or fewer emp.) 7/13/2023 "A perfect tool for entrepreneurs" 5/5 What do you like best about Alana AI? The Alana platform perfectly met my needs as a small business owner. The team was helpful in the negotiation, offering a simple service with responses in social media chats at a price that fit my budget. The platform is intuitive and straightforward, allowing me to manage everything on my own. I highly recommend the Alana platform for small entrepreneurs, as it exceeded my expectations and contributed to the growth of my business. Maximum rating of 10. Review collected by and hosted on G2.com. What do you dislike about Alana AI? As it met all my expectations exactly, there is nothing I have to complain about the platform. Everything fits within my needs. Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? Alana helped increase my sales by accurately responding to potential clients. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: OrganicAI Translated ![Prabin R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Prabin R.") PR Prabin R. Web Developer Education Management Small-Business (50 or fewer emp.) 10/6/2023 "A great product for making variety of jobs easier if you have a small business." 4/5 What do you like best about Alana AI? It is super versatile, used it for customer interaction, voice calling and email. I like it simple UI that is easy to understand for everyone. Review collected by and hosted on G2.com. What do you dislike about Alana AI? There are other options that are currently more updated that Alana. I would like them to beat the other competitors. Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? Interaction with cutomers is significantly better with the help of this tool. The customers support system is just fantastic. This enhances my business for customers which is a great positive outcome. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![ale_y_su_ n.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ale\_y\_su\_ n.") AN ale\_y\_su\_ n. fotografa Small-Business (50 or fewer emp.) 9/27/2023 "Alana, you go!!!" 5/5 What do you like best about Alana AI? Connect quickly with the Client by making attention efficient Review collected by and hosted on G2.com. What do you dislike about Alana AI? In my case, the only constructive criticism I have is that sometimes it tends to mix Spanish with Portuguese. Review collected by and hosted on G2.com. What problems is Alana AI solving and how is that benefiting you? Quick responses help to have better communication with the client. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: OrganicAI Translated ## Questions about Alana AI? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Alana AI ](https://www.g2.com/products/alana-ai/discussions/new) GU Guest User What is Alana used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-alana-used-for) [ View all Discussions ](https://www.g2.com/products/alana-ai/discuss) ##### Pricing Pricing details for this product isn’t currently available. Visit the vendor’s website to learn more. [ View More Pricing Information ](https://www.g2.com/products/alana-ai/pricing) ##### ##### Alana AI Features Responses Customization Control Route To Human Platform Live chat Integrations Branding [ View More Features ](https://www.g2.com/products/alana-ai/features) ##### Categories on G2 [Chatbots](https://www.g2.com/categories/chatbots)[Natural Language Generation (NLG)](https://www.g2.com/categories/natural-language-generation-nlg) ##### Explore More [Leading compensation management solutions in the market](https://www.g2.com/discussions/leading-compensation-management-solutions-in-the-market)[Is AudienceView Professional worth it for theater venue management?](https://www.g2.com/discussions/is-audienceview-professional-worth-it-for-theater-venue-management)[What is the best application portfolio management software for a mid-size IT shop trying to reduce legacy app sprawl without a multi-year transformation program?](https://www.g2.com/discussions/what-is-the-best-application-portfolio-management-software-for-a-mid-size-it-shop-trying-to-reduce-legacy-app-sprawl-without-a-multi-year-transformation-program) [What's the best app for handling purchasing in a tech company](https://www.g2.com/discussions/what-s-the-best-app-for-handling-purchasing-in-a-tech-company)[What event registration platforms give event managers the best tools for tracking check-ins, managing last-minute changes and pulling attendance reports on the day?](https://www.g2.com/discussions/what-event-registration-platforms-give-event-managers-the-best-tools-for-tracking-check-ins-managing-last-minute-changes-and-pulling-attendance-reports-on-the-day)[Most reliable SAP store for enterprise solutions](https://www.g2.com/discussions/most-reliable-sap-store-for-enterprise-solutions) [Show MoreShow Less](javascript:void(0);)