# Aladtec by TCP Reviews **Vendor:** TCP Software **Category:** [Workforce Management Software](https://www.g2.com/categories/workforce-management) **Average Rating:** 4.5/5.0 **Total Reviews:** 100 ## About Aladtec by TCP Aladtec is a specialized employee scheduling software solution designed specifically for public safety organizations, such as fire departments, police departments, and emergency medical services. This innovative platform streamlines the complex process of scheduling personnel around the clock, allowing agencies to focus on their critical mission of serving the community rather than getting bogged down in administrative tasks. By automating scheduling, Aladtec helps organizations manage their workforce more effectively, ensuring that they have the right number of staff available at all times. The target audience for Aladtec includes public safety administrators, human resources personnel, and operational managers who are responsible for maintaining compliance with labor laws and union agreements while also managing budgets and overtime costs. The software is particularly beneficial for organizations that operate on unique rotation patterns and require adherence to specific staffing policies. By providing a centralized platform for scheduling, Aladtec enhances communication and collaboration among team members, ultimately leading to improved employee satisfaction and retention. Key features of Aladtec include real-time data access, which allows administrators to monitor staffing levels, budget allocations, and overtime usage effectively. This insight is crucial for making informed decisions that can help mitigate unnecessary costs. Additionally, the software offers self-service tools for employees, granting them the flexibility to manage their schedules according to their preferences. This includes the ability to trade shifts, bid for open shifts, and view their schedules at any time, fostering a sense of ownership and accountability among staff. Aladtec stands out in the public safety scheduling software category by providing tailored solutions that align with the specific needs of emergency service organizations. Its focus on compliance tracking and adherence to labor rules helps mitigate risks associated with scheduling errors. Furthermore, the platform’s user-friendly interface ensures that both administrators and employees can navigate the system with ease, enhancing overall productivity. By automating routine scheduling tasks, Aladtec empowers public safety personnel to devote more time to their core responsibilities, ultimately benefiting the communities they serve. ## Aladtec by TCP Pros & Cons **What users like:** - Users appreciate the **ease of use** of Aladtec, benefiting from quick responses and user-friendly setup. (11 reviews) - Users value the **convenient scheduling automation** of Aladtec, greatly reducing manual labor and increasing efficiency. (7 reviews) - Users appreciate the **ease of use** of Aladtec by TCP, making task management and communication seamless. (6 reviews) - Users value the **scheduling automation** in Aladtec, streamlining shift management and significantly saving time. (6 reviews) - Users praise the **exceptional customer support** of Aladtec, noting their helpfulness and clear communication. (4 reviews) - Shift Management (4 reviews) - Accessibility (3 reviews) - Easy Access (3 reviews) - Automation (2 reviews) - Communication Efficiency (2 reviews) **What users dislike:** - Users face **scheduling issues** that hinder editing privileges and complicate overtime entries, causing frustration in management. (3 reviews) - Users are frustrated with the **inability to manage editing privileges for scheduling** , impacting their workflow and flexibility. (3 reviews) - Users find Aladtec's setup to be **difficult** , requiring time and effort to master its complex features. (2 reviews) - Users find the **paging system lacking** , wishing for improved two-way chat and more feature-rich options. (2 reviews) - Users note a **steep learning curve** with Aladtec, requiring time and support to master its features effectively. (2 reviews) - Users find the **mobile app lacking features** compared to the desktop version, hindering full scheduling capabilities. (2 reviews) - Slow Loading (2 reviews) - Complexity (1 reviews) - Download Issues (1 reviews) - Users struggle with **editing difficulties** , finding it hard to modify implemented schedules effectively. (1 reviews) ## Aladtec by TCP Reviews ### 1. Robust Scheduling, But an Antiquated, Limited UI Makes Expansion Tough **Rating:** 3.0/5.0 stars **Reviewed by:** Jason B. | Principal, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2026 **What do you like best about Aladtec by TCP?** The most useful feature is the scheduling, which is robust, easy to use, and—thankfully—comes with solid reporting options. If you’re looking for a shift scheduling tool that’s straightforward to maintain once it’s set up, Aladtec is a good solution. **What do you dislike about Aladtec by TCP?** The entire platform looks like something out of the 90s, and the UI feels antiquated. File storage is clunky, and the forms are also clunky, limited, and frustrating to work with. Administration for almost any feature is challenging at best and nightmarish at worst. Each time we explored expanding our usage, we ran into product limits, dead ends, or potential security risks, which ultimately led us to abandon that approach and look for better solutions elsewhere. In the end, we rebuilt our intranet in SharePoint, moved file storage to SharePoint or Teams, and now rely on M365 for most of what this potentially promising—but grievously limited—tool is supposed to offer. It is inexpensive. That's good. Their support is OK - depending on who you get. Performance is acceptable, but not especially good or bad, and given our usage was limited at its peak, we are probably not well positioned to comment on overall performance. There are no integrations that worked for industry tools - e.g., IamResponding, or other agency tools. As for modern features such as artificial intelligence? Not here! **What problems is Aladtec by TCP solving and how is that benefiting you?** Scheduling and only scheduling. **Official Response from Nancy Newton:** > Thank you for the honest feedback. We're glad the scheduling has been dependable. The UI and administration concerns are heard — modernization is in progress. If you're open to reconnecting, we'd welcome the conversation. ### 2. User friendly but could use a few more features for me. **Rating:** 4.5/5.0 stars **Reviewed by:** Todd K. | Chief, Small-Business (50 or fewer emp.) **Reviewed Date:** April 08, 2025 **What do you like best about Aladtec by TCP?** It is user friendly and is very flexible. It seems to work well for our needs. **What do you dislike about Aladtec by TCP?** I have not figured out how to change the number of hours it takes out of each off day/time. We work 24 hours a day, but our off time is figured on an 8 hour a day usage. So, I have to convert each off day, and it makes it harder for tracking time off. Also, if it had a way to track clock hours that was equal to FLSA rules it would be nice when it comes to pay roll. **What problems is Aladtec by TCP solving and how is that benefiting you?** It allows me to keep track of everyone's time off along with scheduling part-time employees to fill open positions. **Official Response from Nancy Newton:** > Thank you for the feedback! Glad it's working well for your team. The hours configuration and FLSA tracking suggestions will be shared with our product team. ### 3. Comprehensive and User-Friendly for Fire Department Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Mike B. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 12, 2026 **What do you like best about Aladtec by TCP?** I like how Aladtec by TCP is very user-friendly and makes it easy for everyone in our organization to access their own schedules, even when we schedule overtime. It's very accessible to everyone, and all the reports, including truck checks, defect lists, and training reports, are accessible by all members effortlessly. I'm also very happy with the customer support. It's very targeted to the needs of our fire department, allowing us to easily develop our own forms and schedules, add new positions, and track vehicle defects. The initial setup was fairly easy, and we could develop many customized forms specific to our fire department right from the start. **What do you dislike about Aladtec by TCP?** In the hourly editor portion of our scheduler, events don't show up. We have to switch to a calendar view to get that. Not a big thing, but it would be nice to have that feature. Also, we have a rotating schedule that is very difficult to implement on a day-to-day basis when you have to factor in transfers. It would be nice if there were more options for changing someone's schedule versus just having to end their schedule and start a new one. Right now, the only thing that can be modified is the end date. **What problems is Aladtec by TCP solving and how is that benefiting you?** We use Aladtec by TCP for scheduling, forms, truck checks, and training reports. It simplifies our day-to-day activities, making schedules accessible and user-friendly for all members. It also lets us track vehicle defects and develop customized forms, meeting our fire department's needs. **Official Response from Nancy Newton:** > Thanks for the great review and feedback Mike! I will be sure to let our product team know about your feature requests. ### 4. Streamlined Scheduling with Room for Improvement **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** January 22, 2026 **What do you like best about Aladtec by TCP?** I like Aladtec by TCP for its ease of use, which makes it straightforward to handle tasks. The paging feature is valuable as it allows me to communicate with my whole team effectively. **What do you dislike about Aladtec by TCP?** I feel like the paging system in Aladtec by TCP could be improved to support two-way chat. When pages are sent out to employees, it would be great if they could respond via message, and if the admin could view and reply if needed. Also, work group chats could be beneficial. **What problems is Aladtec by TCP solving and how is that benefiting you?** I use Aladtec by TCP for EMS/Dispatch Scheduling and Forms, solving issues like 24/7 shift scheduling, page outs, and PTO request tracking. This system eases communication and simplifies scheduling with its ease of use. **Official Response from Nancy Newton:** > Thank you for the kind words — and for the specific feedback on paging. Two-way messaging and group chat are great suggestions. We'll make sure that gets in front of our product team. Glad Aladtec is making scheduling and communication easier for your team! ### 5. Great Review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Small-Business (50 or fewer emp.) **Reviewed Date:** November 10, 2022 **What do you like best about Aladtec by TCP?** What I like best about Aladtec is that everything I need is all in one system. Birth dates, hire dates, driver’s license information, time off, and much more are all available in one place, which makes it easy to find what I’m looking for. **What do you dislike about Aladtec by TCP?** Everything about Aladtec is good. There isn't one thing I dislike about it. It's easy to get questions answered if I need help or need some explanation with the system. **What problems is Aladtec by TCP solving and how is that benefiting you?** Aladtec scheduling solves our scheduling system. It is benefiting us by making it easier to clock in and out of your shift and submitting time off. Shift tracking. **Official Response from Nancy Newton:** > Thank you for the great review! Glad it is working so well for your company. ### 6. Aladtec Streamlines Scheduling with Powerful Automation—Worth the Learning Curve **Rating:** 4.5/5.0 stars **Reviewed by:** Matt M. | Director of 9-1-1, Small-Business (50 or fewer emp.) **Reviewed Date:** October 28, 2025 **What do you like best about Aladtec by TCP?** Aladtec has been a major improvement over our former scheduling software, which was actually just a printed calendar using a Microsoft Word document. Each time we made a change, we printed off another set of pages, which obviously created multiple versions of the schedule floating around, and led to people not always knowing when to work. One of my favorite features is the automated process for creating the next month's schedule. The program allows the user to create shift rotations, and once entered (which does take some manual entry time) it knows exactly how to fill the schedule for the next months and even years. That has been the biggest time-saver for me, as I would have to manually enter each person's name onto a new month's page, so basically starting over each time. Aladtec eliminated all of that. The program let's the admin enter benefit time calculations, so things like vacation time, comp time and sick time are all tracked and accounted for. It also keeps track of the hours that are accumulated over time, and what is available for each employee to use. That is another huge time saver, and eliminated trying to track those hours manually. Best of all, in my opinion, is that the employee is required to "sign-off" on their submitted time card, and they stipulate that what they have entered and read is factual and accurate. No more arguing about exactly how many vacation hours or sick time someone used; they just acknowledged it was correct as presented. There are many more time saving features, but those are my main winners. It is overall convenient, easy to use (once mastered) and the customer support has been very responsive to my requests for clarification of a feature or a process. **What do you dislike about Aladtec by TCP?** The downside, and it isn't really a dislike at all, with Aladtec is to be expected I believe, and that is the somewhat steep learning curve to understand and master all of the nuances in the program. It is full of features and automation of what was once a manual job, so it is understandable that it takes a little time to get used to and become comfortable with the processes. Once that happens though, the "lightbulb goes on" in your head and it makes total sense. So don't be overwhelmed, take the time to understand those things, and let the support folks do what they do best, which is helping us learn how to use a fairly complex piece of software. It takes some time to set up, but that is well worth the effort because the more you put into it, the more you will get out of it. I would also like to see the mobile product improved and bring in more of the features that are available with the desktop version. **What problems is Aladtec by TCP solving and how is that benefiting you?** Mostly the automated benefit time database maintenance and the ease of creating the next month's schedule. Literally, hours have been saved every month with this software. Having more time available in an already hectic public-safety environment is always a win. ### 7. This is the scheduling best platform I have used. The customer service is excellent. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Research | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2026 **What do you like best about Aladtec by TCP?** Its very user friendly and easy to navigate. Great to have access on the app as well. **What do you dislike about Aladtec by TCP?** The repeats and rotations get a little confusing at times but having Customer service avalible really helps. **What problems is Aladtec by TCP solving and how is that benefiting you?** I don't have to contact different staff members when their is an open shift. I just send an alert out. **Official Response from Nancy Newton:** > Thank you for the great feedback! Happy to hear the app and open shift alerts are saving you time. ### 8. Quick Response and Easy Setup with Aladtec by TCP **Rating:** 5.0/5.0 stars **Reviewed by:** TIm B. **Reviewed Date:** January 22, 2026 **What do you like best about Aladtec by TCP?** I like the easy access and quick response of Aladtec by TCP. It really limits the delay in getting things corrected, and having them respond right away and guide through the processes is very helpful. The initial setup was very easy, and they worked well with us to ensure all needs were handled, providing great access and easy-to-follow directions to make sure everything was set up properly. **What do you dislike about Aladtec by TCP?** N/A **What problems is Aladtec by TCP solving and how is that benefiting you?** Aladtec by TCP helps resolve technical issues, like logging people in, with easy access and quick responses. It limits delays and provides guidance through processes, making customer support helpful and efficient. ### 9. Wishing All Technical Help Was This Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Jody S. | Security Manager MFG, Small-Business (50 or fewer emp.) **Reviewed Date:** April 03, 2025 **What do you like best about Aladtec by TCP?** Their Customer Support is by far the best in the business. I enjoy the products ease of use and being able to forgo manually updating repeating schedules, as it can be pushed out for several years. **What do you dislike about Aladtec by TCP?** There really isn't much to dislike at all. Perhaps being able to search and trouble shoot some of the features you've forgotten how to use would be helpful. Also, being a systems administrator for scheduling, it would be great if their mobile app allowed me to access my full teams schedule so I can use the app to give employees time off and then send out a shift alert for coverage, instead of having to go onto the web to do. Other than that, it really is an awesome product! **What problems is Aladtec by TCP solving and how is that benefiting you?** It frees up numerous hours of scheduling issues that tie up too much time. ### 10. Useful program with one glaring negative **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Small-Business (50 or fewer emp.) **Reviewed Date:** April 02, 2025 **What do you like best about Aladtec by TCP?** Allows users to schedule time off, overtime, and other things from anywhere in the world. Allows supervisors the ability to approve and review schedules, overtime, etc. anywhere and anytime. **What do you dislike about Aladtec by TCP?** One bug that has been brought up before: you CANNOT schedule overtime over a period of time you have previously taken off. This is a HUGE issue and has been brought to their attention a few times. Example: a user takes a half day that is approved in advance. The day comes, and they get stuck for whatever reason and get forced to stay. This is obviously overtime, but the system wont let you put it in because the user was previously scheduled to be off during that time block. Very annoying and requires us to get creative to work around it. **What problems is Aladtec by TCP solving and how is that benefiting you?** Much easier to schedule shifts, time off, etc. using the software than it was using our old, manual way. ### 11. solutions with Aladtec **Rating:** 4.5/5.0 stars **Reviewed by:** Andres B. | Consultor SB1, Small-Business (50 or fewer emp.) **Reviewed Date:** September 09, 2025 **What do you like best about Aladtec by TCP?** I like that it is easy to use for generating shifts and notifications to other users. **What do you dislike about Aladtec by TCP?** Although it is easy to use, many times there are too many extra steps that confuse. **What problems is Aladtec by TCP solving and how is that benefiting you?** From what I understand, before using the tool, staff scheduling was complicated, they used Excel, and well, by using Aladtec everything is more organized. ### 12. Aladtec has made scheduling communication so much easier it’s efficient reliable and user-friendly. **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospitality | Small-Business (50 or fewer emp.) **Reviewed Date:** July 31, 2025 **What do you like best about Aladtec by TCP?** Aladtec makes scheduling incredibly easy and transparent — it allows our team to request shifts, swap, and communicate in real time without confusion. The mobile access is a huge plus, and the system helps reduce scheduling errors and saves us time every week. **What do you dislike about Aladtec by TCP?** Occasionally, the interface can feel a bit outdated or clunky, especially when managing multiple users or making bulk schedule changes. It would also be helpful to have more customizable reporting features or alerts for last-minute changes. **What problems is Aladtec by TCP solving and how is that benefiting you?** Aladtec helped streamline our employee scheduling process, reducing miscommunication, shift coverage gaps, and last-minute scrambling. It also improved accountability and made it easier for staff to manage their own availability, saving management valuable time. ### 13. Not very user friendly, but the support is phenominal! **Rating:** 2.0/5.0 stars **Reviewed by:** Kevin S. | Director of Med Surg, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Aladtec by TCP?** The best thing about Aladtec is the support. Every support person I have spopken with is fantastic. It is clear they are not located in the USA, but they speak very clear and I have no issues communication with them. They know the system and how to do what I am trying do, extremely helpful! **What do you dislike about Aladtec by TCP?** It is not a very intuitive system/user friendly. Difficult to make changes and keep them over long periods of time. **What problems is Aladtec by TCP solving and how is that benefiting you?** It helps us to schedule our block schedules for long periods of time and for employees to request time off. ### 14. Easy to use with great customer support **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 06, 2025 **What do you like best about Aladtec by TCP?** I find it very easy to use and when I have a question tech support is helpful. **What do you dislike about Aladtec by TCP?** I dislike the fact that I cannot give editing privileges to the published schedule if the unpublished schedule is being blocked from their eyes. I should be able to have the unpublished schedule blocked from view while still having them have editing privileges to the published schedule. **What problems is Aladtec by TCP solving and how is that benefiting you?** Easy access to work schedule ### 15. Good mobile and online userface **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Aladtec by TCP?** I like how quickly i can get to whatever info I need and it's easy to switch back and forth from the mobile site **What do you dislike about Aladtec by TCP?** I don't know if it's because we are a huge department with over 300 people but the online version can be slow when I'm looking at schedules. I could probably toggle to get less people showing. **What problems is Aladtec by TCP solving and how is that benefiting you?** Best part was when we had 24 hour shift (just got rid of them) we had to use yall because our own hospital system Kronos just couldn't understand 24 hour shifts The customer support was good, I wish there was an on call line for people who work night shift ### 16. Marfa EMS **Rating:** 5.0/5.0 stars **Reviewed by:** Jessie P. | EMS director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 10, 2025 **What do you like best about Aladtec by TCP?** Custom daily & monthly reports for our organization. **What do you dislike about Aladtec by TCP?** Working on a report and you get timed out and it does not give you the opportunity to save it so all your work that you had invested on that one report is not saved and you have to start all over again . **What problems is Aladtec by TCP solving and how is that benefiting you?** Cutting back on paper waste ### 17. Ease of use. Layout. Versatility. **Rating:** 5.0/5.0 stars **Reviewed by:** Ken M. | Director Medical Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Aladtec by TCP?** Very user friendly. We have an odd schedule and this program allows us versatility with our scheduling. Repeats and rotations function. **What do you dislike about Aladtec by TCP?** I really am pleased with this function. Don't have any negative feedback. **What problems is Aladtec by TCP solving and how is that benefiting you?** Certificate placement and management. Educational requirements and management. Normal operational workflows. ### 18. Scheduling Solution that solves dispatch scheduling problems **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah T. | Director, Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Aladtec by TCP?** Ability to easily change schedules and sign up for shifts **What do you dislike about Aladtec by TCP?** Customer support is sometimes lacking and questions are hard to resolve **What problems is Aladtec by TCP solving and how is that benefiting you?** Moving our schedule from a spreadsheet to a software platform ### 19. Very happy with the product **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2025 **What do you like best about Aladtec by TCP?** Super Simple and easy to use. The support staff was friendly and got right back to me with any problems I had. **What do you dislike about Aladtec by TCP?** I cant complain about anything they were doing. **What problems is Aladtec by TCP solving and how is that benefiting you?** Better schdueling prodcut and All in one software ### 20. Good Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Zack C. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Aladtec by TCP?** I like that you can make the shcedule your own to fit whatever your need may be. If you can't figure it out, there's always someone at Aladtec waiting to help. Fantastic customer service in my opinioin. **What do you dislike about Aladtec by TCP?** I wish that it was more user friendly when inputting a reoccurring scheudle. I would also like to see Top level admin have more access. For example, we've had a couple cases where a form was accidently deleted and the only way we could get it back was to reach out to Aladtec. They got it back for usm which is fantastic. I just think Top Level Admin should be able to do the same thing for their orginization. **What problems is Aladtec by TCP solving and how is that benefiting you?** We have gone from so much paper, to storing most everything within Aladtec. This is HUGE and makes it so much easier to find. ### 21. Diligent! **Rating:** 5.0/5.0 stars **Reviewed by:** David M. | Fire Chief, Small-Business (50 or fewer emp.) **Reviewed Date:** February 08, 2024 **What do you like best about Aladtec by TCP?** By switching to TCP Aladtec, I was able to ditch the multiple excel sheets and google shared drives. It was easy to train the staff in the new system and they love it. Customer Support does not stop till they have tried everything to fix your concerns. The Ease of Intergration at the beginning of the year was better, than starting mid budget. **What do you dislike about Aladtec by TCP?** TCP Aladtec software is set up for their multiple suites. I have a combination department and my scheduling rules did not line up 100% with the software. We were able to settle on a work around that I hope they will figure out in the future. **What problems is Aladtec by TCP solving and how is that benefiting you?** countless hours used to create, modify, and track changes every day. ### 22. Easy Scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** nyree c. | Customer Service Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2024 **What do you like best about Aladtec by TCP?** TCP Scheduling was easy to use, offered not of different times and openings for appointments. **What do you dislike about Aladtec by TCP?** There was nothing I disliked. This system is great. **What problems is Aladtec by TCP solving and how is that benefiting you?** Ease of use to access appointments that have been scheduled. ### 23. I would highly reccomend **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley W. | Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** October 09, 2024 **What do you like best about Aladtec by TCP?** I think this software is helpful. I love how everything is detailed. **What do you dislike about Aladtec by TCP?** I think there should be less confusion about the different topics. **What problems is Aladtec by TCP solving and how is that benefiting you?** It helps me to stay organized and communicate with my colleagues. ### 24. Scheduling Life Saver **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Aladtec by TCP?** Aladtec is user friendly. Its easy to implement new functions of use within the Agency. Our entire staff uses Aladtec everyday. I like that it is a employee self-service portal, for the following: - employees can submit requests for time off - employees can generate their own shift trades - employees can get reminders of upcoming shifts - employees can maintain their licenses, certifications and expiration dates - forms can be made available for employees to do checks or submit tickets I also like that there is a multitude of reports that can easily be generated, whether its related to time keeping, scheduling, Aladtec login records, or any other reports generated for forms that are company specific. When I hit a snaffu on a functionality issue, Customer Support helps me work it out in record time. No issues. **What do you dislike about Aladtec by TCP?** I don't have complaints about the product. None. **What problems is Aladtec by TCP solving and how is that benefiting you?** Aladtec has been helpful in assisting me, when I have to change our schedule set up. I have never had to re-create the wheel, they have been able to take the current schedule and make the start and end of shift changes, without effecting what has already been input. ### 25. Sales Team vs product performance **Rating:** 3.5/5.0 stars **Reviewed by:** Andrew E. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Aladtec by TCP?** Being able to see our schedule many days and weeks ahead of time. **What do you dislike about Aladtec by TCP?** I was told we could create events and hire people for them but that doesn't seem to be the case. I've had to make a new "apparatus" to assign people and positions to before making this work. Customer Support has been great but are limited to answer what they know, not what we were told. **What problems is Aladtec by TCP solving and how is that benefiting you?** It will hopefully solve our crew using several old spreadsheets to hire from and to allow us to see who is on duty several shifts ahead. It also allows our members to request time off and trades without coming to the office. ### 26. Often imitated but never duplicated. **Rating:** 5.0/5.0 stars **Reviewed by:** Philip D. | Battalion Chief, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2023 **What do you like best about Aladtec by TCP?** The best thing about the the scheduling software is the versitility of the system. It tryly is an "all in one" system which allows you to schedule, process payroll, manage time, track time off and allow for sign up of events. We can even track what qualifications staff have along with who is working to ensure safety and compliance of staff. Customer support is easy to use and always available. They are willing to look into your problem. We also set up intigrations with other products to allow for ease of operation. Our staff is in the system daily and it is used for much more than scheduling. We use it for an all around department management. Overall implimentation was easy to set up and transition from another comapny. **What do you dislike about Aladtec by TCP?** Only thing i dislike about the system is the staffing section. I need it to manage one calendar/schedule at a time not thw whole schedule. Especially when checking for position qualifications of staffing. **What problems is Aladtec by TCP solving and how is that benefiting you?** It is assisting with our department to manage its personnel and staffing requirements to ensure we are in compliance with our union contract. ### 27. So many advantages. So few minuses. **Rating:** 4.5/5.0 stars **Reviewed by:** Dean B. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Aladtec by TCP?** So many features with TCP Aladtec. We don't use anywhere near all of them and it is still a great value for our agency. The drag and drop ability in the hourly editor is awesome. Makes altering an employee's work hours within a single date so easy. The ability to use so many features either on a computer or cell phone/tablet is very handy. Emplyees swapping shifts by initiating in TCP Aladtec themselves is a time saver. The system is very customizable as to different positions within our agency. We have officers that rotate through 6 different 4-week schedules. While TCP Aladtec has to set up the rotations, once shown how to make them rotate, scheduling an officer from scratch is fairly simple. **What do you dislike about Aladtec by TCP?** When logging in to work with the current dates or week, one has to scroll to the appropriate week in the calendar. It would be beneficial that the calendaer immediately goes to the current dates. When cancelling a time off request, one has to manually restore that employee's shift in the schedule. It would be great if that employee's shift was immediately restored in the schedule upon the cancellation of the time off request. I wish it connected with our payroll system, but that is produced by a differnet software company. **What problems is Aladtec by TCP solving and how is that benefiting you?** Our processs for requesting and granting vacation now takes a small fraction of the time it did previously. Employees can easily submit requests to trade shifts, allowing for quickly making those adjustments to accommodate their off-duty schedules. This works great in that no longer needing to discuss these swaps with people wokring non-traditional hours makes it much faster for adminstration. Prior to choosing TCP Aladtec we kept our entire department schedule on a paper calendar that got cluttered, beat up and difficult to read. Having this program allows us to make adjustments without making hte mess and allows our staff to view their schedules from anywhere on their computers or mobile devices. ### 28. Long time Fire Manager Admin **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Aladtec by TCP?** - very comprehensive scheduling solution w/shift trades, short notice shift filling etc. - good messaging/notification system - custom reports for time tracking - high level of granularity in permissions granting - excellent customer/technical support **What do you dislike about Aladtec by TCP?** - some of the more advanced functionality can be difficult to master without help from customer/technical support but this has not prevented us from moving forward **What problems is Aladtec by TCP solving and how is that benefiting you?** - employees know ahead of time where/when they are on shift - allows signups to empty shifts ahead of time (with ability to select/deny shifts based on criteria sucha as seniority or amount of shifts previously worked) ### 29. Efficient and thorough **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Government Administration | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Aladtec by TCP?** I like the variety of options and settings that allow you to really customize the schedule to your needs. The support is great and there are a lot of videos available to help you learn how to use the system more efficiently. **What do you dislike about Aladtec by TCP?** There are some work arounds required to block time and add special events that are time-consuming but overall does not discourage our department for using it. **What problems is Aladtec by TCP solving and how is that benefiting you?** Easy to use and easy to understand for the crew members. They appreciate the transparency and alerts. ### 30. Great Value, Awesome Product, Great Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Rhonda B. | 911 Communications Director, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Aladtec by TCP?** The great thing is being able to look at my schedule as a whole, very easy to implement, and most of all great customer service. Daily we use many of the features of this product on a daily basis. The ability to go in every day and easily see who is working is great especially when as the Director we are not in the office. Such an easy program to use and integrate into our systems. **What do you dislike about Aladtec by TCP?** You have to play with it for a bit to get used to it, however I will say the customer service is amazing and works through any questions or issues I run into. **What problems is Aladtec by TCP solving and how is that benefiting you?** Not having the schedule that can be changed remotely and reviewed is a hinderance, this product solves a major issue for me. ### 31. Good option for public safety. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Small-Business (50 or fewer emp.) **Reviewed Date:** May 07, 2024 **What do you like best about Aladtec by TCP?** Easy to use on desktop and mobile version. New employees have no problems getting set up and using the stoftware. **What do you dislike about Aladtec by TCP?** Customer support is not as good since TCP bought out Aladtec. Prior to selling, Aladtec excelled in customer service. Seems like it is outsourced overseas now. Feature improvements can be slow to materialize. **What problems is Aladtec by TCP solving and how is that benefiting you?** Covers the basic needs that we need met to run our department. Having mobile access is important for our employees. ### 32. Helps manage rotating scheudles **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Hardware | Small-Business (50 or fewer emp.) **Reviewed Date:** October 08, 2024 **What do you like best about Aladtec by TCP?** Ease of use, management of maintaing shifts. **What do you dislike about Aladtec by TCP?** Not as robust as it could be. Maybe more widgets. **What problems is Aladtec by TCP solving and how is that benefiting you?** Rotating schedules. ### 33. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Brian M. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Aladtec by TCP?** We are happy with the entire platform we cannot see ourselves without it **What do you dislike about Aladtec by TCP?** The only criticism I have is that the add event has expiration date I would like to see a choice to add an event and have the choice to end when I want not a date **What problems is Aladtec by TCP solving and how is that benefiting you?** On line schedule and forms ### 34. It's OK, i like the visual aspect of schedule anywhere **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about Aladtec by TCP?** I like the ease of entering a day off and seeing who is working for the day **What do you dislike about Aladtec by TCP?** i would like it color coded for vacation/sick/training, just like schedule anywhere. easier option to add notes for the day. Our company doesn't need to fill 'shifts' and have a specific number of people working per shift. it's just, 'who is here today'. we're getting used to the layout. people shoudl be able to cancel their own vacation if they can't alredy. **What problems is Aladtec by TCP solving and how is that benefiting you?** i just need to see who's at work. ### 35. Great Customer Service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Aladtec by TCP?** What I like most about the TCP Aladtec is the customer service. If I need anything, any time or day, Aladtec is always quick to respond. TCP Aladtec is also very user friendly and allows you to do many different things when making a schedule for the year. **What do you dislike about Aladtec by TCP?** The one thing that I dont like about TCP Aladtec is the editing. Once a schedule has been implemeted, its hard to edit. **What problems is Aladtec by TCP solving and how is that benefiting you?** Ease of scheduling 40 employees at a time. ### 36. Aladtec Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Facilities Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 23, 2023 **What do you like best about Aladtec by TCP?** I love how helpful the support team is. The support team is always quick to respond. When the team needs to investigate, the staff explain what they found in detail. **What do you dislike about Aladtec by TCP?** When doing investigations, I would like to have more search filters. I would like to be able to search by unit/building and not just by day and staff member. **What problems is Aladtec by TCP solving and how is that benefiting you?** We have monthly meetings with TCP Aladtec to figure out how Aladtec can work better for us. ### 37. Time Saving program **Rating:** 4.5/5.0 stars **Reviewed by:** Evan V. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Aladtec by TCP?** Our office was using an exel sheet, print and put up, but when someone took off, we had more Highlighted areas and it was confusing because the schedule changed weekly if not daily **What do you dislike about Aladtec by TCP?** trying to figure out the repeats and rotations. I needed the TCP staff to assist Me with this and at times it was hard to explain our schedules. I had worked with Javaid on several occassions and he was excellent. He listened and help me learn the program as well **What problems is Aladtec by TCP solving and how is that benefiting you?** Repeats and Rotations configuration. We are 24 / 7 Law Enforcement business. I have both our deputies and dispatchers schedule figured out on this system. ### 38. Time and cost saving **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** August 10, 2023 **What do you like best about Aladtec by TCP?** Aladtec has saved our team many hours of . The automated scheduling features eliminate the need for manual scheduling. The customer support provided has also been exceptional. Whenever we have a question or encounter any issue, the support team can be reached via chat or phone call. They are friendly and quick to provide assistance. **What do you dislike about Aladtec by TCP?** Block time is challenging to get used to, but you do get used to it. A few things on our wish list would be the option to change colors with time types, a view where employees could see each other's sign-ups and a place to add a note to an employee's time. **What problems is Aladtec by TCP solving and how is that benefiting you?** Our organization has various departments and different shift rotations, and Aladtec has been able to accommodate all of our needs. We are able to build each of the scheudles with custom rules and requirements. ### 39. Great Product- Even Better Customer Service **Rating:** 5.0/5.0 stars **Reviewed by:** Brock W. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 09, 2023 **What do you like best about Aladtec by TCP?** Very easy to use and implement for our field techs. **What do you dislike about Aladtec by TCP?** Would be nice to be able to click on the schedule page and have it open up the add shcedules option right from the calender. **What problems is Aladtec by TCP solving and how is that benefiting you?** Scheudling day to day operations, equipment tracking, inventories. Great product! ### 40. Great Experience for a NEW user of this platform !! **Rating:** 5.0/5.0 stars **Reviewed by:** Mike S. | Human Resources Executive, Mid-Market (51-1000 emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Aladtec by TCP?** I am a NEW user and had lots of questions on understanding a new platform for scheduling. I listened to a Web Cast and it was very detailed but the speaker explained the detail and made it very clear. After the WebCast I reached out to another contact, we exchanged a couple notes and they were very helpful and very accommodating to my new experience with this platform. They are a well trained team…. **What do you dislike about Aladtec by TCP?** I know there are additional features I am not using but for now I got all the answers I needed for now and I will get deeper into the platform as needed. **What problems is Aladtec by TCP solving and how is that benefiting you?** The ease of a complex scheduling tool for a large flexible workforce. It allows me to be very precise in what schedule I am looking for. ### 41. Great for normal scheduling, struggles for unique schedules **Rating:** 3.5/5.0 stars **Reviewed by:** Bruce P. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Aladtec by TCP?** The Aladtec scheduling software is well known in the fire service industry. It is robust and able to handle scheduling, trades, time off and benefit time. Open shifts are easy to see and staff can sign up and trade shifts on a mobile app. **What do you dislike about Aladtec by TCP?** While the scheduling system is strong, I can't seem to be able to use for volunteer firefighters or when I have unique scheduling issues. **What problems is Aladtec by TCP solving and how is that benefiting you?** We use it for the master department calendar and partly to assist with payroll processing. ### 42. Aladtec is simple to use once you use it for a while. It does great for our agency! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Law Enforcement | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Aladtec by TCP?** I like that it keeps track of holidays and automically calulates accrued time. **What do you dislike about Aladtec by TCP?** I think it is more of a learning curve and less of an issue, but if a shift starts at midnight it gets confusing. We are going to start everyone at 11pm staring in 2024. I also think printing stuff could be a bit better, somehow. **What problems is Aladtec by TCP solving and how is that benefiting you?** Keeping track of PTO for each employee and vacation time ### 43. Aladtec is easy to use. Easy to navaigate **Rating:** 4.0/5.0 stars **Reviewed by:** Nicole W. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2023 **What do you like best about Aladtec by TCP?** It can be customized easily. Easy to navigate. **What do you dislike about Aladtec by TCP?** Hard to access on phones. when I got a new phone i was no longer able to access aladtec and as the schedular i need that option. **What problems is Aladtec by TCP solving and how is that benefiting you?** It makes it easy for staff to see there own schedle and the schedules of coworkers. Makes it easy to pick up or give away shifts. ### 44. I regularly use Aladtec for scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Mid-Market (51-1000 emp.) **Reviewed Date:** November 08, 2023 **What do you like best about Aladtec by TCP?** Scheduling using Aladtec is easy to use. I use it daily and appreciate many of it's abilities. My experience with customer support has been positive. **What do you dislike about Aladtec by TCP?** One downside about Aladtec scheduling is that all users are not able to see who is signed up for upcoming shifts/overtime. **What problems is Aladtec by TCP solving and how is that benefiting you?** A webbassed scheduling system that allows all of our members to use it. ### 45. We use Aladtec scheduling and time clock. **Rating:** 5.0/5.0 stars **Reviewed by:** Robert B. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 16, 2023 **What do you like best about Aladtec by TCP?** Customer service is number one. They will teach you how to do things within the program, i have needed certain reports before and called to have them add the report only to find out it was already there. **What do you dislike about Aladtec by TCP?** Really I have nothing bad to say about Aladtec. Any issue was resolved promptly. **What problems is Aladtec by TCP solving and how is that benefiting you?** It is app-based, so employees have their schedules on their phones. It manages the hours of scheduled work for the center. Frees up time for the administration to work on other issues. ### 46. Solid System for large orgs. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Public Safety | Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2023 **What do you like best about Aladtec by TCP?** Ease of seeing schedule, ease of access to extra shift sign ups, text updates and integration with personal calendars. **What do you dislike about Aladtec by TCP?** Trading shifts is a little cumbersome at times. **What problems is Aladtec by TCP solving and how is that benefiting you?** Organizing a mid size departments scheduling. ### 47. Very professional and answers promptly **Rating:** 5.0/5.0 stars **Reviewed by:** Candice E. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about Aladtec by TCP?** Ease of use for myself and my employees. Great to build forms on it, track payroll and most importantly schedule people. It is a great program with so many great features. **What do you dislike about Aladtec by TCP?** I honestly do not have any complaints. I have no concerns. **What problems is Aladtec by TCP solving and how is that benefiting you?** Payroll, scheduling of employees, keeping documentation on all employees such as CPR and first aid, pictures of employees, forms for people to use, availability options and so much more! ### 48. Sometimes trying but tech support is great. **Rating:** 4.0/5.0 stars **Reviewed by:** Rose P. | Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Aladtec by TCP?** Once I got the hang of scheduling through Aladtec any issues I have had has been quickly resolved through tech support. **What do you dislike about Aladtec by TCP?** Changing a member from one shift to another and removing and resetting them up on "repeats and rotations" has been trying. **What problems is Aladtec by TCP solving and how is that benefiting you?** For me it has been a learning experience as I have never used this system before and had very little training. ### 49. One of the BEST decisions made! **Rating:** 5.0/5.0 stars **Reviewed by:** Marty C. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 09, 2022 **What do you like best about Aladtec by TCP?** Before Aladtec, I used a spreadsheet and a book (i.e., pen and paper) and contacted employees by phone or text. With Aladtec, no more paper and pen or using my phone to reach employees. Sending out coverage alerts to all or only a select few employees with just a few clicks is probably one of my favorite features. The flexibility of the platform and the superb customer support must also be noted! **What do you dislike about Aladtec by TCP?** I do wish the mobile version was easier to use. It isn't an app, but a bookmark to a mobile version of the website. Approving time off or seeing the schedule views could be improved for mobile users. **What problems is Aladtec by TCP solving and how is that benefiting you?** Before Aladtec, employees had no way to view any schedule. This was especially true for our part-time employees, that are all on call as needed. They had no way to see who was off and no way to sign up for shifts they wanted to work. Now, even without sending out a coverage alert, all employees can see the schedules they can work and what time is available to sign up. Also, vacation requests were submitted in writing before Aladtec. Now, full-time employees can request off for any number of reasons, and I get a notification on my phone immediately. The benefits of just these few things allow me to spend more time doing other things instead of worrying about finding coverage and allowing employees to see who they are working with daily. I can also use Aladtec to see individual schedules and employee contact information and track their certification expirations in one platform. ### 50. Aladtec/tcp works for duty crew scheduling **Rating:** 5.0/5.0 stars **Reviewed by:** KATHRYN H. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 21, 2023 **What do you like best about Aladtec by TCP?** The calendar format. It gives us an easy way to look at the daily schedule and see in a glance who is on shift for the day and how many openings we still have to fill. **What do you dislike about Aladtec by TCP?** It could be more friendly for 24-hour shifts that are non conforming formats. Also, accruals could be friendlier. It would be nice to be able to assign, say, the holiday bank to another accrual code such as "FMLA holiday". So that the FMLA would pull out of the Holiday bank. **What problems is Aladtec by TCP solving and how is that benefiting you?** We are able to use the scheduling software for our paid on call firefighters who do irregular shifts, as well as our upcoming Full-time 24 hour shift firefighters. We had customer support build a repetition for us that fits our non-conforming 24 hour shift schedule, and that was very helpful. - [View Aladtec by TCP pricing details and edition comparison](https://www.g2.com/products/aladtec-by-tcp/reviews?section=pricing&secure%5Bexpires_at%5D=2026-06-12+14%3A12%3A55+-0500&secure%5Bsession_id%5D=35a5963b-f99b-4d2b-bf77-411424643855&secure%5Btoken%5D=8fc9581a471e9dc21c2f2fad9cfa89d8dd3e47813d9b5c3a6acedc57bda631f9&format=llm_user) ## Aladtec by TCP Features **Platform Basics** - Reporting - Dashboard - Performance **Platform Content** - Automation - File Sharing - Content Library **Platform Additional Functionality** - Integrations - Mobility - Portal **Platform** - Customization - Integration APIs - User, Role, and Access Management - Performance - Mobility - Reporting - Dashboards **Workforce Management Platform Features** - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Aladtec by TCP Alternatives - [Paycom](https://www.g2.com/products/paycom/reviews) - 4.5/5.0 (4,423 reviews) - [UKG Ready](https://www.g2.com/products/ukg-ready/reviews) - 4.4/5.0 (2,367 reviews) - [Deputy](https://www.g2.com/products/deputy/reviews) - 4.6/5.0 (646 reviews)