---
title: Akita Reviews
meta_title: 'Akita Reviews 2026: Details, Pricing, & Features | G2'
meta_description: Filter reviews by the users' company size, role or industry to find
  out how Akita works for a business like yours.
aggregate_rating:
  rating_value: 3.8
  review_count: 2
  scale: '5'
date_modified: '2026-07-17'
parent_category:
  name: Customer Service
  url: https://www.g2.com/categories/customer-service
---


# Akita Reviews
**Vendor:** Akita  
**Category:** [Customer Success Software](https://www.g2.com/categories/customer-success)  
**Average Rating:** 3.8/5.0  
**Total Reviews:** 2
## About Akita
Akita is a Customer Success Management Platform designed to help you reduce customer churn and increase revenue from your existing customers. With Akita you can: ⇒ Achieve a single, unified view of your customer data ⇒ Build intentional and effective Customer Success processes ⇒ Develop a scalable Customer Success program ⇒ Measure the performance of your Customer Success team ⇒ Be the driving force toward a customer-focused company culture Akita offers you: ⇒ One-click integrations with over 100 different SaaS tools ⇒ Unlimited segments for your accounts and contacts ⇒ Fully-customizable customer health scores ⇒ Unlimited playbooks—triggered by user behavior (good or bad) ⇒ Activity or health-related alerts ⇒ Goal-oriented Reviews feature ⇒ Hyper-focused CSM inbox ⇒ Team or company-wide Slack notifications ⇒ Two-way Salesforce sync (Pipedrive coming soon) ⇒ CSM activity reporting No contract • Unlimited users during your trial • White glove onboarding



## Akita Pros & Cons
**What users like:**

- Users appreciate the **implementation ease** of Akita, finding navigation and setup straightforward and efficient. (1 reviews)
- Users appreciate the **navigation ease** of Akita, finding it simple to implement new playbooks and messaging. (1 reviews)

**What users dislike:**

- Users find the **Gmail integration clunky** , hindering quick daily playbook launches and overall efficiency. (1 reviews)


## Akita Discussions
  - [What is Akita used for?](https://www.g2.com/discussions/what-is-akita-used-for)

- [View Akita pricing details and edition comparison](https://www.g2.com/products/akita/reviews?page=2&section=pricing&secure%5Bexpires_at%5D=2026-08-10+01%3A30%3A05+-0500&secure%5Bsession_id%5D=654776e1-a0df-48cf-a64a-21feba635d82&secure%5Btoken%5D=42db876ce4070b0f65ae3dc1bb1e1c21fe2e854ea76144d06f84882eba53db06&format=llm_user)

## Akita Features
**Customer Information**
- Customer Health Scores
- Customer Monitoring
- Customer Profiles
- Playbooks
- Customer Segments
- Product Engagement
- Surveys
- NPS of Customers
- Customer Engagement

**Predictions**
- Churn Risk
- Upsell Opportunities
- Custom Triggers

**Platform**
- Reporting & Dashboards
- Third-Party Integrations
- Data Import & Export Tools
- Workflow Capability
- Notifications
- Customization
- Scalability
- Data Security
- Performance & Reliability
- User, Role, and Access Management
- Collaboration Tools
- Real-Time Data
- Activity Dashboard
- Customer Experience Management
- Churn Management
- Survey/Poll Management
- Communication Management
- Task Management
- Customer Management
- Account Management
- Renewal Management
- Feedback Management
- Knowledge Base Management
- Revenue Management
- Workflow Management
- Contact Management
- Email Management
- Configurable Workflow

**Generative AI**
- AI Text Generation
- AI Text Summarization
- Generative AI

**Agentic AI - Customer Success**
- Autonomous Task Execution
- Multi-step Planning
- Cross-system Integration
- Natural Language Interaction
- Proactive Assistance
- Social Media Integration
- Multi-Language

**Additional Functionality**
- Onboarding
- Chat/Messaging
- Performance Metrics
- Activity Tracking
- CRM
- API
- Customer Database
- Customizable Templates
- Widgets
- Win/Loss Analysis
- AI Copilot
- Event Triggered Actions
- Surveys & Feedback
- Engagement Tracking
- Customer Segmentation
- Customizable Reports
- Drag & Drop
- Customer History
- Reporting & Statistics
- Reporting/Analytics
- Customizable Forms
- Customizable Branding
- Usage Tracking/Analytics
- Multi-Channel Communication
- Account Alerts

## Top Akita Alternatives
  - [ChurnZero](https://www.g2.com/products/churnzero/reviews) - 4.7/5.0 (1,594 reviews)
  - [Gainsight Customer Success](https://www.g2.com/products/gainsight-customer-success/reviews) - 4.5/5.0 (1,719 reviews)
  - [ClientSuccess](https://www.g2.com/products/clientsuccess/reviews) - 4.4/5.0 (420 reviews)