--- title: Akita Reviews meta\_title: 'Akita Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter reviews by the users' company size, role or industry to find out how Akita works for a business like yours. aggregate\_rating: rating\_value: 3.8 review\_count: 2 scale: '5' date\_modified: '2026-07-17' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Akita Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by Akita but has limited features. Are you part of the Akita team? [Upgrade your plan](https://my.g2.com/akita/upgrade?utm_campaign=s3&utm_medium=claim-popup&utm_source=g2) to enhance your branding and engage with visitors to your profile! Akita is a Customer Success Management Platform designed to help you reduce customer churn and increase revenue from your existing customers. With Akita you can: ⇒ Achieve a single, unified view of your customer data ⇒ Build intentional and effective Customer Success processes ⇒ Develop a scalable Customer Success program ⇒ Measure the performance of your Customer Success team ⇒ Be the driving force toward a customer-focused company culture Akita offers you: ⇒ One-click integrations with over 100 different SaaS tools ⇒ Unlimited segments for your accounts and contacts ⇒ Fully-customizable customer health scores ⇒ Unlimited playbooks—triggered by user behavior (good or bad) ⇒ Activity or health-related alerts ⇒ Goal-oriented Reviews feature ⇒ Hyper-focused CSM inbox ⇒ Team or company-wide Slack notifications ⇒ Two-way Salesforce sync (Pipedrive coming soon) ⇒ CSM activity reporting No contract • Unlimited users during your trial • White glove onboarding * * * Seller [Akita](https://www.g2.com/sellers/akita) Discussions [Akita Community](https://www.g2.com/products/akita/discuss) Languages Supported English Overview by Andrey Vasilyev Show More ## Pricing Pricing provided by Akita. ### Start Starting at $159.00 3 License Per Month ### Connect Starting at $480.00 3 License Per Month [ View More Pricing Information ](https://www.g2.com/products/akita/pricing) ## Top-Rated Alternatives [ ![ChurnZero](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ChurnZero") ChurnZero 4.7/5(1,609) ](https://www.g2.com/products/churnzero/reviews) [ ![Gainsight Customer Success](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Gainsight Customer Success") Gainsight Customer Success 4.5/5(1,754) ](https://www.g2.com/products/gainsight-customer-success/reviews) [ ![ClientSuccess](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "ClientSuccess") ClientSuccess 4.4/5(424) ](https://www.g2.com/products/clientsuccess/reviews) [ View All Alternatives ](https://www.g2.com/products/akita/competitors/alternatives) ![Robert T.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Robert T.") RT Robert T. Customer Success Representative Mid-Market (51-1000 emp.) 1/15/2025 "Akita is a great tool, but believe we weren't using it to it's full potential." 3.5/5 What do you like best about Akita? Akita is pretty easy to navigate with the new user interface and made it easy to implement new play books and messaging. Review collected by and hosted on G2.com. What do you dislike about Akita? The Gmail integration was a bit clunky and isn't best suited for launching playbooks daily with a quick turnaround time. Review collected by and hosted on G2.com. What problems is Akita solving and how is that benefiting you? Akita made it easy to draft and deploy customer messaging strategies. We also used it for note taking and rating over all customer sentiment. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Ben W.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Ben W.") BW Ben W. Manager of Customer Success Mid-Market (51-1000 emp.) 9/22/2020 "Akita is grat for helping me manage my tasks and gauge customer health" 4/5 What do you like best about Akita? Akita does a great job of offering users easy ways to track and manage tasks around following up with customers. Their integrations with Gmail and salesforce are excellent and help my team stay connected to our goals and unique customer profiles. Their support is seriously top-notch, too. Responses are very fast and extremely applicable. Review collected by and hosted on G2.com. What do you dislike about Akita? The list view takes a little time getting used to, but it is still very easy to customize the columns/fields that are important to each user. Review collected by and hosted on G2.com. Recommendations to others considering Akita: Take time to go through the help documents. It may take extra time, but it is very valuable Review collected by and hosted on G2.com. What problems is Akita solving and how is that benefiting you? We are able to understand how each interaction with our customers impacts their overall health score. The calculation and the entry of those interactions is very easy, helping us make data-driven decisions in a snap. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ### There are not enough reviews of Akita for G2 to provide buying insight. 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Eliminate the "Context Gap": Unlike disconnected point solutions that create a "Franken-stack,"PS Cloud is native to Salesforce. This eliminates the Context Gap, giving our AI (Veda) full visibility into customer, project, and financial data to drive Hard-ROI without manual syncing. Shift from Scribe to Operator: Move beyond simple summarization to "Digital Worker Orchestration". Veda Specialist Agents handle the "administrative plumbing", extracting RAID items and reallocating resources, to move your team from "Data Janitors" to Outcome Orchestrators. • Optimize with Global Orchestration: Close utilization gaps and accelerate velocity by shrinking the "dead zone" between sales and delivery. Use intelligent resource matching to ensure the right talent is always on the right project, driving a 20% increase in global utilization. • Automate Auditable "Services Math": Replace probabilistic guessing with Deterministic Logic. Handle complex value- and outcome-based pricing with a hardened financial engine that ensures 100% auditable revenue recognition and minimizes forecast variance. • Escape the "Maintenance Spiral": Stop wasting 80% of your budget on brittle integrations. By unifying operations on one platform, you eliminate the " Manual Tax," allowing you to reallocate resources away from maintenance and toward AI-driven innovation. • Turn Intelligence into Action: Veda moves your organization from "AI curiosity" to strategic financial intelligence. Embedded analytics surface risks and predict performance with certainty, ensuring every project remains a profitable engine for the business. ](https://www.g2.com/products/certinia-ps-cloud/reviews "Certinia PS Cloud") [Show More](#) ## Questions about Akita? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Akita ](https://www.g2.com/products/akita/discussions/new) GU Guest User What is Akita used for? 0 Upvotes 0 [ Join the conversation ](https://www.g2.com/discussions/what-is-akita-used-for) [ View all Discussions ](https://www.g2.com/products/akita/discuss) ## Pricing Options Pricing provided by Akita. ### Start Starting at $159.00 3 License Per Month ### Connect Starting at $480.00 3 License Per Month [ View More Pricing Information ](https://www.g2.com/products/akita/pricing) ##### Categories on G2 [Customer Success](https://www.g2.com/categories/customer-success) ##### Explore More [What's the top-rated virtual data room for legal firms](https://www.g2.com/discussions/what-s-the-top-rated-virtual-data-room-for-legal-firms)[Best compensation software for managing employee benefits](https://www.g2.com/discussions/best-compensation-software-for-managing-employee-benefits)[Highest rated influencer marketing platforms for a mid-market tech company that needs real-time campaign visibility without building custom dashboards?](https://www.g2.com/discussions/what-are-the-highest-rated-influencer-marketing-platforms-for-a-mid-market-tech-company-that-needs-real-time-campaign-visibility-without-building-custom-dashboards) [What is the most affordable recruitment platform for SMBs?](https://www.g2.com/discussions/what-is-the-most-affordable-recruitment-platform-for-smbs)[Top tools for automating software deployment pipelines](https://www.g2.com/discussions/top-tools-for-automating-software-deployment-pipelines)[Pros and Cons Details](https://www.g2.com/products/akita/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)