Sabrina C.
SC
Sabrina C.
External Sales Support Advisor
Wholesale
Enterprise (> 1000 emp.)
"Unlocking your product potential through Product enrichment in Akeneo"
4.5/5
What do you like best about Akeneo PIM?

Scalability was vital at our company, we have many skus and products so we needed a solution that could really handle large volumes of data, though we have not tested the system to our limit yet, so far there have been no issues with our volumes whatsoever.

Moreover, the tool has an intuitive design, with point-and-click and drag-and-drop features which makes it easy to set up your initial architecture (both from a product data model as from product data migration point-of-view). Users find it very easy to use as well.

Thirdly, as we have an entire landscape of components, it was vital that Akeneo offers OOTB connectors to various tools. We have now set up an initial API connection to our target components and we are using various OOTB connectors such as the DAM connector. It is also a reassurance that Akeneo itself is investing in a robust connection model (we are not on the newest Data Platform yet, but looking forward to exploring the possibilities).

Finally, when things go well, a company is good, but where companies excel is when things don't function: there is a good follow-up of questions and issues, you can contact their helpdesk directly and there will be a follow-up with either a solution or a proactive addition to their backlog. This really gives the feeling that (customer) suggestions are being taken to heart. Review collected by and hosted on G2.com.

What do you dislike about Akeneo PIM?

When working in a complex architecture, it is custom to have several environments such as production, test, development. There is no out-of-the-box feature to quickly deploy new features to another environment.

We managed by setting up several export profiles and while this does work, a more user-friendly and especially holistic model should be set up.

Some features are great but can still be fleshed out more: the ability of following up the completeness and quality level of your enriched products is great however not flexible enough, users who want to tweak this themselves will be disappointed. Same with the automation rules: a great tool but I would like to see more features added (complexity in formulas, ect...) Review collected by and hosted on G2.com.

Response from Samira McDonald of Akeneo PIM

Thank you for taking the time to share your feedback with us. We greatly appreciate your input and are delighted to hear about your experience. Your satisfaction is our top priority, and your comments help us continually improve our services.

Verified User in Automotive
AA
Verified User in Automotive
Mid-Market (51-1000 emp.)
"Akeneo"
3.5/5
What do you like best about Akeneo PIM?

The channel-specific (scopeable) attributes provide good functionality. Also, when we had issues with the API, their leadership stepped up and had us meet with Akeneo's technical team to share our concerns and they provided a fix in a timely manner. Review collected by and hosted on G2.com.

What do you dislike about Akeneo PIM?

Some functionality is lacking. For example, there is a workflow engine but it's very basic and does not allow field values to be updated based on logic. Additonally, the rules engine only runs 4x daily and this is not configurable. As we have downstream systems that rely on the product information stored in Akeneo, this is a huge inconvenience. Lastly, the history is kept at the product level but there is no report that shows you what was changed across all products during a specific timeframe. Review collected by and hosted on G2.com.

Verified User in Wholesale
UW
Verified User in Wholesale
Mid-Market (51-1000 emp.)
"Akeneo is great to use"
5/5
What do you like best about Akeneo PIM?

What i like th e most about Akeneo PIM is the fact that you can integrade it in any website, and the scaling possibilities are also a great way to keep growing. Bulk productmanagement is not an issue which is the main reason i use it to this day. Its Review collected by and hosted on G2.com.

What do you dislike about Akeneo PIM?

What i dislike is that the connection between my site and Akeneo doesn't go flawless all the time and i need quite some coding experience to make it all work perfectly. Review collected by and hosted on G2.com.

Verified User in Building Materials
AB
Verified User in Building Materials
Mid-Market (51-1000 emp.)
"Discovering AKENEO has been very useful for being able to perform my activities efficiently."
5/5
What do you like best about Akeneo PIM?

The most useful aspect is the versatility with which attributes can be created and fed; the advantage is the ease of managing, feeding, and modifying the products. Review collected by and hosted on G2.com.

What do you dislike about Akeneo PIM?

The least useful thing, and perhaps it's the configuration set up for us, is the data quality represented by A, B, C, D, E, because due to language issues it shows me very low ratings. Another thing is the analytics aspect, I don't find it very useful or we haven't been able to exploit it. Review collected by and hosted on G2.com.

patricia j.
PJ
patricia j.
Ecom coordinator
Mid-Market (51-1000 emp.)
"Inclusive PIM, great support"
4/5
What do you like best about Akeneo PIM?

The platform is customizable for business which is nice. There are options and attributes for anything so it's all inclusive for business needs. Review collected by and hosted on G2.com.

What do you dislike about Akeneo PIM?

Users definitely need an extensive training to get all benefits but Akeneo team offers great support. Review collected by and hosted on G2.com.

Response from Samira McDonald of Akeneo PIM

Thank you for taking the time to share your feedback with us. We greatly appreciate your input.

Gwennaëlle C.
GC
Gwennaëlle C.
Responsable données produits web & PXM - Référente PIM AKENEO
Mid-Market (51-1000 emp.)
"an intuitive & comprehensive tool for marketing"
4/5
What do you like best about Akeneo PIM?

AKENEO has a large community, which is great when you're just starting out in the world of PIM.

The interface is intuitive and easy to use for beginners. The options are fairly comprehensive, and you can quickly make progress in managing product data.

With Akeneo, I appreciate the fact that I can quickly manage my products through mass actions as well as imports and exports. It's great to be able to access the tool from a URL.

The completeness of the products is interesting, but not necessarily complete in the community version. Review collected by and hosted on G2.com.

What do you dislike about Akeneo PIM?

I think it's a shame that the community version is so lacking in options, and that the gap to upgrade to a paid version is so wide. Sometimes it's a bit tricky to understand how complete the products are. The indicator is not always relevant.

I think it's a shame that, when exporting, you can't see the category name, only the code.

The AKENEO interface could use a little more customization, for example to make it easier to find an attribute when several have the same name. Review collected by and hosted on G2.com.

Vitoria Beltrão Paquete  M.
VM
Vitoria Beltrão Paquete M.
Product Manager
Enterprise (> 1000 emp.)
"Akeneo is a good catalog management tool overall."
4.5/5
What do you like best about Akeneo PIM?

The platform performs well with a large number of products and bulk updates. Review collected by and hosted on G2.com.

What do you dislike about Akeneo PIM?

However, the user experience could be improved in certain aspects. Review collected by and hosted on G2.com.

Response from Samira McDonald of Akeneo PIM

Thank you for taking the time to share your feedback with us. Your satisfaction is our top priority, and your comments help us continually improve our services.

Verified User in Marketing and Advertising
AM
Verified User in Marketing and Advertising
Mid-Market (51-1000 emp.)
"Great for all things product related"
5/5
What do you like best about Akeneo PIM?

how easy it is to use and streamline the work. Review collected by and hosted on G2.com.

What do you dislike about Akeneo PIM?

Images take long to update and conect with bynder Review collected by and hosted on G2.com.

Response from Samira McDonald of Akeneo PIM

Thank you for taking the time to share your feedback with us.

HR
harish r.
Technical Lead
Information Technology and Services
Enterprise (> 1000 emp.)
"Suggest to use akeneo for product information"
5/5
What do you like best about Akeneo PIM?

We can create and store a plenty of product details on the system Review collected by and hosted on G2.com.

What do you dislike about Akeneo PIM?

I haven't seen any dislike but little concern on the system to view the product information Review collected by and hosted on G2.com.

Response from Samira McDonald of Akeneo PIM

Thank you for your feedback, Harish.

AN
Verified User in Manufacturing
Mid-Market (51-1000 emp.)
"One to rule them all"
4.5/5
What do you like best about Akeneo PIM?

I can have ALL product related information in one place. As we're operating with approx 30 locales it's crucial for me to have ease of use, navigation, quality score, automations, workflows in one place. To keep an eye on data relevancy. Review collected by and hosted on G2.com.

What do you dislike about Akeneo PIM?

First settings are challanging, but it's more a downside of our current product information structure, than Akeneo.

On the other hand I'm missing Drupal connector for easy intergration with our website. Review collected by and hosted on G2.com.