Akamai Reviews & Product Details


What is Akamai?

The Akamai Intelligent Platform is a cloud platform for delivering secure, high-performing user experiences to any device, anywhere. It reaches globally and delivers locally.

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Akamai Profile Details

Akamai Profile Details

Vendor
Akamai
Company Website
Year Founded
1998
Total Revenue (USD mm)
2,340
HQ Location
Cambridge, MA
Ownership
NASDAQ:AKAM
LinkedIn® Page
www.linkedin.com
Employees on LinkedIn®
7,138
Twitter
@Akamai
Twitter Followers
111,894
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Akamai Reviews

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Akamai Reviews

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1-33 of 33 total Akamai reviews
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UI
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"Akamai - Trustworthy for avoiding attacks and caching"

What do you like best?

For high traffic sites you want your pages to be cached. Akamai does a good job at that. Also they do great at protecting your site against any attack like DDoS or phishing attack.

Recently launched feature of fast purge is nice as it purges lage under 5 seconds

What do you dislike?

Sometimes purging pages don’t go through. It very rarely happens but that’s the only thing I noticed.

The UI of the site can use some clean up as well.

Recommendations to others considering the product:

It’s a good service. In a way money well spent

What problems are you solving with the product? What benefits have you realized?

Here are few -

1. Site is protected against various attacks

2. Pages pull up fast and we have great uptime as they are cached

3. Lot of data monitoring is possible

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Director
Computer Software
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"Our choice for document and image storage for our customers"

What do you like best?

Akamai is our prefered choice for content delivery, we have a number of customer that we have written bespoke software for and every occasion Akamai has provided us with exactly what we want, it is easy to use and fast.

What do you dislike?

The initial configuration of Akamai is difficult to understand and the API a bit difficult to configure. We also had initial problems with large images and videos failing to load, which required some additional development work.

Recommendations to others considering the product:

Akamai is a great solution for providing delivery of content to your web applications, it is the product of choice and has fulfilled all our requirements. It makes storing and serving large amount of content much simpler than storing on your own servers

What problems are you solving with the product? What benefits have you realized?

With writing bespoke software for a number of clients we wanted a solution that gave us all the requirements that could be used for every client requiring a CDN. Akamai provides this and so far it is the only one we use, making our development much easier.

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Sr.Technical Manager/Delivery Manager
Information Technology and Services
Enterprise
(1001-5000 employees)
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"Best Tool to keep your CDN Up and Running"

What do you like best?

Provides a great insight on how your data is consumed. Provides your Commerce application a personalized and optimized experience to the customers. They are the best in business with exceptional service. Provides tools that can overcome mobile application performance. And, its quite easy to set it up.

What do you dislike?

They are not cheap; especially if you want to consult with them. And, some of their services require quite a good technical person.

Recommendations to others considering the product:

If you are looking for a CDN management tool that has reporting features, Akamai is a great tool. It provides a great set of tools for mobile experience which is where eCommerce is heading to. You will easily claim the fee with a much more stable/optimized application.

What problems are you solving with the product? What benefits have you realized?

Using it on the eCommerce platform which can provide a customizable and optimized experience to customers using both Desktop and mobile platform. It helped us get an insight of the customer base that accesses various categories/pages at different times.

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Analista de Gestion TIC
Telecommunications
Enterprise
(10,001+ employees)
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"The leader in the CDN business"

What do you like best?

Akamai is the global leader in Content Delivery Network (CDN) services, making the Internet fast, reliable and secure for its customers. It's one of the most reliable CDN's in the market and they consistently perform at or near the top in every region of the world

What do you dislike?

Users don't have granular control over the security policies like on other, newer CDN services, however this can be a good thing if you dont want to manage it on your own or dont have the expertise to do so

Recommendations to others considering the product:

On a large scale Akamai is really great for larger quantities of data, but if you are not there yet you can use other CDNs like CloudFlare

What problems are you solving with the product? What benefits have you realized?

We use the caching technology in one of our websites and it is really good, so if the server ever goes down, users get to experience a cached version of it

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Senior Account Manager
Marketing and Advertising
Mid-Market
(51-200 employees)
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"Akamai is probably the best head to toe software/solution available"

What do you like best?

No shortage of services or programs offered. Akamai can truly deliver a customizable experience for everyone, business and individuals alike. For e-commerce sites I highly recommend it as they are able to deliver what I haven't really seen from any other vendors.

What do you dislike?

Our support wait times were a little longer than they were from other smaller vendors, but I suspect that's because the level of investment we had with Akamai was smaller than usual. For what we paid though I would still say that it was a good value.

Recommendations to others considering the product:

I have only used this in an e-commerce perspective but I would say that Akamai is really great. The client I was working with especially had trouble with their mobile e commerce site (which if you've ever worked on one, it's a pretty big pain to go from desktop to mobile.) Akamai had a whole suits of services offered tailored specifically to mobile which, for my client, was a boon. Their mobile site was slow and clunky and Akamai was able to optimize everything so that we were running much quicker with lower latency. The impressiveness was in how quickly and easily we were able to simplify the scale. If we were to pay an individual to do it for us it would've taken a long time and we would've lost out on potential revenue in the down time. Akamai in that sense paid for itself pretty quickly in terms of non-lost investment.

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AB
Mid-Market
(51-200 employees)
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"Solid and Robust offering"

What do you like best?

My favorite product in their suite is the Property Manager, which is the latest version of their configuration management portal for managing edge caching configurations. In previous versions of the Luna Control panel, many options were not exposed to end users and required working with customer care to get them added to the configuration. In property manager you can control and tune hundreds of settings, its very rare we have needed to loop in ccare for config changes. As a caching solution in front of an S3 or ec2 origin, cloudfront has maybe 20% of the options compared to Akamai.

What do you dislike?

When you do need to loop in professional services/advanced consulting, it is not cheap. Configurations can also take quite awhile to propagate (2-4 hours). API availability has been very poor thus far, we would love to automate generating configurations, and i believe there are initiatives around releasing these API's to public soon, it has just been slow to come (we've been asking for a couple years).

Recommendations to others considering the product:

Hopefully you are able to understand your expected traffic at Akamai's edge, so you can negotiate the best price/GB based on what tier you land in.

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Lead Scientist
Computer Software
Mid-Market
(201-500 employees)
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"Akamai helped our company prepare for an increase in traffic that we couldn't have done alone"

What do you like best?

Akamai does CDN very well, we were expecting a lot of web traffic to come through to our healthcare video website and didn't have the capacity at the time to handle that. We paired up with Akamai and made use of their capability to offload delivery of video, images, etc. to them.

What do you dislike?

The logs and dashboard weren't very easy to use, but we were able to get by with a little help from customer service, reading documentation, etc.

Recommendations to others considering the product:

Very useful CDN that has been around for a long time and has a proven track record with many high profile companies still using them today.

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Small-Business
(11-50 employees)
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"Reliable, robust and helpful"

What do you like best?

First, a disclaimer: I am a product/project manager, not an expert in CDNs and cloud hosting, so I cannot comment on deeply technical aspects of the Akamai ecosystem. But having used Akamai as a CDN on several highly-trafficked global websites, I have always had a good experience of Akamai as a robust, highly sophisticated system to ensure resilient global delivery.

I particularly appreciate the customer service provided from onboarding to operations, and the commitment to customer success. There is a structured process to take clients through the service, to ensure that configuration is managed correctly, and that all possible optimisations are adopted.

I have also found the Akamai online portal easy to use to execute simple configurations and purge the Akamai cache - simple enough for non-technical users such as myself to feel they have control over content appearing around the world.

What do you dislike?

I have had no specific problems with Akamai.

What problems are you solving with the product? What benefits have you realized?

We use Akamai to deliver web content to large global audiences, taking the load off our origin servers and ensuring efficient, controlled content distribution.

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Software Developer
Online Media
Mid-Market
(51-200 employees)
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"Great resource for hosting large Documents and images for web application"

What do you like best?

Akamai provides a single location for storing and proving fast easy access for our millions of large documents and images needed for a web application. Having them in a CDN allowed us to almost forget about them and needing to move them to storage and back them up.

What do you dislike?

We had initial problems with users having firewall issues accessing akaimi servers when requesting documents, and took a while for our network team to resolve this.

Recommendations to others considering the product:

Akamai solved a lot of storage and backup problems for us

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UR
Mid-Market
(201-500 employees)
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"Great CDN with lots of performance improvement tools"

What do you like best?

Ease of use and other tools that Akamai provide, such as Ion and Image Converter. They really leverage the concept of faster content delivery by providing great tools to optimize delivery and performance for end user.

What do you dislike?

Control panel is very ugly and sometimes hard to use. It really needs a better interface and become lightweight,

Recommendations to others considering the product:

Akamai has a great support and features. It is easy to configure and provide a lot of features to optimize not only content caching but also end user performance (view Akamai Ion). It is worth the price payed,

What problems are you solving with the product? What benefits have you realized?

Caching content to provide a always available static website and usage of Akamai WAF to protect our endpoints.

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UI
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"cache static file for the program"

What do you like best?

good at configuration on what need to cache and more training material, It has all the configuration history and easily to rollback and re-configuration

What do you dislike?

Haven't found how much time will take when clear the cache one time

Recommendations to others considering the product:

more configuration and training materials online; The GUI is easy to use;

What problems are you solving with the product? What benefits have you realized?

cache all the static file used in program, such as images/css/js/html; It's really fast for the web access performance for a global web site

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Senior DevOps Engineer
Online Media
Mid-Market
(201-500 employees)
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"The most recognizable CDN"

What do you like best?

Akamai has a large network of edge servers (they claim to be within 1 hop of 85% of users), and they do provide very fast load times to end users. They also provide some useful analytics about traffic and site visitors.

What do you dislike?

Their console isn't very intuitive, and they are a little slow to provision resources behind the scenes - certificates can take days, etc.

Recommendations to others considering the product:

Akamai is a good CDN, but they are not very agile. You definitely have to plan out changes to your properties in advance.

What problems are you solving with the product? What benefits have you realized?

As a good CDN, they reduce load on our servers and speed up delivery to the end user.

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UI
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"Akamai Audience Analytics (Video Analytics)"

What do you like best?

Can be configured, but takes a lot of time to figure out how - not as easy as they try to make it seem.

What do you dislike?

Way more complicated to set up analytics then it should be. Still seems not very advanced; especially when asking specific questions about the product in trying to configure as needed.

Recommendations to others considering the product:

Akamai can be useful; but the implementation can be tricky so need to be very hands on with requirements and making sure everything is implemented as needed. At times, need to really be pushy as the vendor may try to convince you everything is ok. That said, it feels all video analytics tools are still in the early stages - so take your pick depending on needs.

What problems are you solving with the product? What benefits have you realized?

Video views. Can get video views IF set up as needed

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Developer
Computer Software
Small-Business
(11-50 employees)
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"CDN with a Reputation"

What do you like best?

Akamai is a trusted name in content delivery, and well known for their other products. Using their CDN services just feels good. Of course, it does not disappoint. Their UI is intuitive, and easy to use in general.

What do you dislike?

The UI seems a little outdated in terms of styling. Even with a solid product, they can't hang in terms of UI design with Cloudflare and the like.

Recommendations to others considering the product:

USE THEIR OTHER PRODUCTS. They integrate seamlessly, so why not?

What problems are you solving with the product? What benefits have you realized?

CDN services! It's nice to use Akamai if you also want performance monitoring and the like..

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Student Assistant
Higher Education
Enterprise
(5001-10,000 employees)
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"Amazing service"

What do you like best?

It is one of the easiest content delivery network to use. You just pay for the CDN setup some DNS entries and then you are good to go. I really like the easiness of akamai.

What do you dislike?

I will say it is not for small startup because you can't customize its features and services, you have to choose from the provided service which are not many.

Recommendations to others considering the product:

I would recommend this service to big companies not to startups.

What problems are you solving with the product? What benefits have you realized?

We are online music application and after using akamai we saw noticeable boost in loading time of web application.

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Senior Software Engineer
Computer Software
Mid-Market
(51-200 employees)
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"Very expensive and not enough features"

What do you like best?

They do deliver what they advertise (DDOS protection, CDN, some security)

What do you dislike?

The price that you pay for them compared to what you get at other providers is a major negative point.

Recommendations to others considering the product:

Compare Akamai to the other content delivery networks out there such as Incapsula and Cloudflare before making your final decision.

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AM
Small-Business
(11-50 employees)
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"Very bad experience"

What do you like best?

Akamai is good at Global delivery.

API support is excellent.

What do you dislike?

Hidden costs is a big minus.

- They charge extra for their internal traffic(mid gress) if they enable tier distribution serivce which we came to know after they billed us!

- Burst charges

- Overage charges

What problems are you solving with the product? What benefits have you realized?

CDN delivery

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AC
Mid-Market
(51-200 employees)
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"Akamai Review(current customer0"

What do you like best?

Global server presence. Reduces latency.

Used for downloads so downloads are expected to be from the closes local server.

What do you dislike?

Kind of expensive to use. The variable pricing model is not conducive to our business. Would prefer to have fixed costs for unlimited use.

What problems are you solving with the product? What benefits have you realized?

1. Distributing apps globally in the fasted and most relevant way possible.

2. We have benefited from Akamai's uptime promise and download speeds, even under the most demanding conditions,

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A
Mid-Market
(51-200 employees)
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"Great solution, but highly complex and cumbersome to manage"

What do you like best?

They have an amazing number of nodes all over the world, speeding up access to resources needed to load our sites dramatically

What do you dislike?

Managing permissions is almost a dark art, requiring numerous tickets and teams from Akami to be involved, at least that's my experience with them

Recommendations to others considering the product:

Look at Azure/Amazon CDN options instead

What problems are you solving with the product? What benefits have you realized?

Slow site load speeds on the West Coast (Our datacenter is in Toronto)

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Senior Software Engineer
Marketing and Advertising
Enterprise
(1001-5000 employees)
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"its ok"

What do you like best?

Very powerful, offers a lot of services. I used it mainly for video livestreaming. I think at the time it was one, if not the only one, offering HLS.

What do you dislike?

Sometimes the amount of services can be a little overwhelming. It requires a very technical person to setup.

Recommendations to others considering the product:

You must research their suite of services to see how to best utilize them given your content infrastructure.

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UF
Mid-Market
(51-200 employees)
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"Akamai static content hosting service"

What do you like best?

Upload the content once and distribution across the network is fast and seamless. Also the CMS dashboard is very helpful and very easy to use even as a beginner into CDN products

What do you dislike?

Nothing much really. The only concern at the time was the cost but Akamai CDN was a good service which justifies the cost to management.

Recommendations to others considering the product:

Very good and robust service and infrastructure. Cost may be a little high but it is well worth it in the long term.

What problems are you solving with the product? What benefits have you realized?

Content hosting/distribution across the US region. Benefit was enormous since the distribution/availability was robust and seamless.

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E
Mid-Market
(201-500 employees)
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"Akamai Review"

What do you like best?

1) Provided strong technical services

2) Solid technical account management and staff

3) Solid account management

4) Strong partnership orientation

What do you dislike?

1) Changing players on account

2) Thought some costs were on premium end

Recommendations to others considering the product:

ensure that you have a strong technical account contact and that you have a strong team. Suggest visiting with Akamai leadership to outline goals/objectives to gain executive support.

What problems are you solving with the product? What benefits have you realized?

Working to provide greater capacity for Black Friday and holiday workload for retail organization. Using Akamai solutions helped us to exceed our revenue targets for holiday and to ensure no downtime for our eCommerce website.

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AM
Small-Business
(11-50 employees)
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"I have used Akamai for Video Delivery as a CDN"

What do you like best?

The performance of Akamai is great and so is the coverage.

What do you dislike?

They have aggressive sales people and try to auto renew you without telling you when your contract is up.

Recommendations to others considering the product:

Make sure you review the contracts in great detail, and you establish a good relationship with your account manager. They tend to change a lot so you may want to have regular meetings with your account manager. Also be careful they auto renew contracts without giving much notice.

What problems are you solving with the product? What benefits have you realized?

Video delivery performance is the problem I am solving, using Akamai speeds this up considerably.

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AI
Enterprise
(1001-5000 employees)
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"Akamai is the Leader in caching and serving websites"

What do you like best?

Caching our web properties to make them available to the public en mass.

What do you dislike?

Sometimes hard to learn the new Property Manager over the Config Manager.

Recommendations to others considering the product:

Still the leader in providing caching for web properties.

What problems are you solving with the product? What benefits have you realized?

We are serving our websites without have the load on the origin servers.

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Tecnico Superior (Informatica)
Government Administration
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"User"

What do you like best?

Speed, ease of use, worldwide scale are the most like things.

What do you dislike?

The thing that I most dislike is the minimum amount of traffic to join the program.

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UC
Small-Business
(11-50 employees)
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"Super enterprise, lots of features, frustrating UX"

What do you like best?

Does literally everything we might need it to do

What do you dislike?

Convoluted APIs and automation interface

What problems are you solving with the product? What benefits have you realized?

Serves our pages over a CDN, works fine

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C
Enterprise
(5001-10,000 employees)
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"Simply Excellent"

What do you like best?

It's one of the geographically disperse CDN. Akamai is a robust network capable of hughe capacity.

Finally it allows for a custom origin. which depending on other solutions the site may take considerable effort to make it work.

What do you dislike?

I cannot find something to argue about Akaimai's services.

Recommendations to others considering the product:

Try to give it a look to CloudFront primary Akamai's competitor

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UI
Mid-Market
(201-500 employees)
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"Akamai is a great software"

What do you like best?

The software is everything me and my company needs. It's simple to use and easy to teach others how to use the software and what we want to do.

What do you dislike?

So far, I don't have any dislikes about it.

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Sr. Systems Administrator
Mining & Metals
Mid-Market
(51-200 employees)
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"annoyance"

What do you like best?

I like that a lot of websites use this for downloading files.

What do you dislike?

What I dislike is that it shows up in your programs installed on your computer. Most people scroll through and see this and say "what is this" and delete it.

Recommendations to others considering the product:

Seems to work fine. You typically don't even know that you have it installed, it's just there.

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Sr. Implementation Consultant
Computer Software
Mid-Market
(501-1000 employees)
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"Pricey but Good"

What do you like best?

Speed for our Asia team was great. The ability to show/host instruction videos was a hit with our APAC team. It's weird, but the larger the file, the better the performance.

What do you dislike?

Cost is an issue, but when is it not. I know they have lower cost options, but it's still a struggle with management.

Recommendations to others considering the product:

They are good to use as a benchmark for other competitors, but I don't think you will find anything better then them today.

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Software Marketing Manager
Computer Software
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"The best and most expensive content delivery network on the market"

What do you like best?

Delivery is top notch and exceeds the speeds of Limelight, edgecast, etc. They excel at larger files. Great features like gzip compression.

What do you dislike?

Obviously the price is a barrier for entry for a lot of customers.

Recommendations to others considering the product:

When we evaluated Akamai, we pitted them against Limelight and did well with pricing. There are a lot of up-and-coming providers out there. I would give Akamai a chance to get into the same ballpark as others.

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Health & Life Sciences Solution Design Consultant/Domain Expert
Research
Mid-Market
(51-200 employees)
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"USed for created a "private internet" pipe into and out of Australia"

What do you like best?

Use of Akamai sped up our server intensive custom app in a former company dramatically when providing services to Australia - few people know this, but he data pipe into and out f Australia is pretty small, and page turn times can be subject to major lag

What do you dislike?

Was not inexpensive

Recommendations to others considering the product:

investigate lower priced options

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UC
Enterprise
(10,001+ employees)
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"Works Great"

What do you like best?

The ability to host flash files or movies in a network that spans the globe ensuring user experiences are great for users globally.

What do you dislike?

It is very costly

Recommendations to others considering the product:

Akamai does an awesome job of hosting resource intensive files that allow users globally to easily access data from a website or download close to their location.

Akamai Features

  • Static Content Caching
  • Dynamic Content Routing
  • Cache purging
  • SSL
  • Custom SSL
  • Dashboard

Akamai User Ratings

7.3
Ease of Use
Average: 8.6*
7.6
Quality of Support
Average: 8.7*
7.2
Ease of Setup
Average: 8.2*
* Content Delivery Network (CDN) Category
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