8.1
Ease of Use
Customer Identity and Access Management (CIAM) Average: 8.3
Akamai Identity Cloud Reviews
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Executive Sponsor in Computer Software
Small-Business(50 or fewer emp.)
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Review source: Organic
What do you like best?
They have several social identity provider options available. Embeddable widget can be customized to match the branding on multiple sites. Inexpensive. I'm happy they were acquired by Akamai and hope to see them do better. Review collected by and hosted on G2.com.
What do you dislike?
1) Rigid Contract: Customer Success team will not let you out of the contract once the contract is within 30 days of the renewal period. They will threaten collections and termination.
2) Support: It was always difficult to obtain a timely response to get support on the product. We'd have to do the troubleshooting ourselves. There's no way to contact someone.
3) Communication: On one occasion, critical technology updates were not communicated to the customer base which resulted in last minute upgrades on our infrastructure and lost customers and revenue due to the problems using this product. Early on their team, was apologetic and provided free months of service. to make up for the snafu.
. Review collected by and hosted on G2.com.
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