Janrain makes it easy to know your customers and personalize every interaction. Our Customer Identity Management Platform helps companies build a unified view of their customers across all devices by collecting accurate customer profile data to power personalized marketing. The platform encompasses social login, registration, customer profile data storage, customer insights, single sign-on, and engagement. Janrain powers customer identity management for brands like Pfizer, AMC, Samsung, Whole Foods, Fox News, Philips, Marvel, Mattel and Dr. Pepper.
They have several social identity provider options available. Embeddable widget can be customized to match the branding on multiple sites. Inexpensive. I'm happy they were acquired by Akamai and hope to see them do better. Review collected by and hosted on G2.com.
What do you dislike?
1) Rigid Contract: Customer Success team will not let you out of the contract once the contract is within 30 days of the renewal period. They will threaten collections and termination.
2) Support: It was always difficult to obtain a timely response to get support on the product. We'd have to do the troubleshooting ourselves. There's no way to contact someone.
3) Communication: On one occasion, critical technology updates were not communicated to the customer base which resulted in last minute upgrades on our infrastructure and lost customers and revenue due to the problems using this product. Early on their team, was apologetic and provided free months of service. to make up for the snafu.
. Review collected by and hosted on G2.com.
Recommendations to others considering the product:
Ask about support, severity levels and ways to get phone support during emergencies. Review collected by and hosted on G2.com.
What problems are you solving with the product? What benefits have you realized?
We have been a customer since 2013. We purchased Janrain to solve a developer maintenance issue for multiple social identity providers. In addition, we had hoped to grow and utilize other of their products. Review collected by and hosted on G2.com.