Akamai Identity Cloud Reviews & Product Details

Vice President Operations
Non-Profit Organization Management
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Janrain brings together lots of functionality that you could build yourself, but they keep up the code for you. Review collected by and hosted on G2.com.

What do you dislike?

The price seems a bit high for what you get. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

User registration and login Review collected by and hosted on G2.com.

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Akamai Identity Cloud Overview

What is Akamai Identity Cloud?

Janrain makes it easy to know your customers and personalize every interaction. Our Customer Identity Management Platform helps companies build a unified view of their customers across all devices by collecting accurate customer profile data to power personalized marketing. The platform encompasses social login, registration, customer profile data storage, customer insights, single sign-on, and engagement. Janrain powers customer identity management for brands like Pfizer, AMC, Samsung, Whole Foods, Fox News, Philips, Marvel, Mattel and Dr. Pepper.

Akamai Identity Cloud Details
Product Description

Identity Cloud is a full end-to-end identity as a service (IDaaS) CIAM solution that enables companies to implement enterprise-grade identity management in a fast, flexible way.


Seller Details
Seller
Akamai
Ownership
NASDAQ:AKAM
Company Website
Year Founded
1998
HQ Location
Cambridge, MA
Total Revenue (USD mm)
$2,340
Twitter
@Akamai
112,759 Twitter followers
LinkedIn® Page
www.linkedin.com
7,805 employees on LinkedIn®

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Akamai Identity Cloud Reviews

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Networker
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The cloud system works properly without outtakes. The user experience is absolutely great, the 24 hours helpline calls back very fast. The technology of the outsourcing for big data volumes is perfect. The security seems to be on a high standard, the portfolio is safe. Review collected by and hosted on G2.com.

What do you dislike?

Paying extra charges for additional space - needed cause the backups are needing space, but I think very old backups they could simply delete. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The first step was to find a alternative to the network server in company. With this we have the benefit to have the data protected out of the office, also the firewall is a important topic. No need any more to update and to pay for expensive licenses. Review collected by and hosted on G2.com.

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Sr Lead Quality Assurance
Information Technology and Services
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

The way we could back up the CDN files and other resource is easier and efficient. Makes development work easier Review collected by and hosted on G2.com.

What do you dislike?

In terms of testing environments, It could have been better so no red flag raised. Performance in the test environments could have been better as well Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Its a handy and defn go to services especially when it comes to storage and retrieval if a huge file. Most companies are going towards it as well Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The Cloud Guru, Don't have to save up huge video files or image files and during the front end coding, the retrieval process is super easy Review collected by and hosted on G2.com.

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Software Engineer
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The advantages of the Akamai Identity Cloud is it's versatile availability in their cloud .One can easily be able access their data by using Akamai Identity Cloud at anytime.One can easily get their data because of their high speed processing capability.The biggest advantage is it provides helps by working 24*7 so we can easily get our data without the time issue. Akamai Identity Cloud helps the customer develop their company in a very faster and a smart way by keeping away the number of attacks and threats away from their company Review collected by and hosted on G2.com.

What do you dislike?

Akamai Identity Cloud provides automation in many perspective and if it is build by only one person then the problem arises of the compatibility. If that person is not available and suppose any error takes place then it would be worst to get solved. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If one needs their data to be more secured and safe then he/she must use the Akamai Identity Cloud and it helps one to get their data easily accessible through any place and at any time Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

The good thing about the Akamai Cloud Identity is their low cost as it reduces the cost by not building the physical infrastructure and solving the technical issues which occurs every now and then . Akamai Identity Cloud saves our data from the number of attacks and number of IP trying to collect the data. Kona site defender helps to reduce the risk of downtime which is very good feature for a comapnu Review collected by and hosted on G2.com.

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EC
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

They have several social identity provider options available. Embeddable widget can be customized to match the branding on multiple sites. Inexpensive. I'm happy they were acquired by Akamai and hope to see them do better. Review collected by and hosted on G2.com.

What do you dislike?

1) Rigid Contract: Customer Success team will not let you out of the contract once the contract is within 30 days of the renewal period. They will threaten collections and termination.

2) Support: It was always difficult to obtain a timely response to get support on the product. We'd have to do the troubleshooting ourselves. There's no way to contact someone.

3) Communication: On one occasion, critical technology updates were not communicated to the customer base which resulted in last minute upgrades on our infrastructure and lost customers and revenue due to the problems using this product. Early on their team, was apologetic and provided free months of service. to make up for the snafu.

. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ask about support, severity levels and ways to get phone support during emergencies. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We have been a customer since 2013. We purchased Janrain to solve a developer maintenance issue for multiple social identity providers. In addition, we had hoped to grow and utilize other of their products. Review collected by and hosted on G2.com.

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Chief Operations Officer
Retail
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

It was a very integration into my blog website to manage my followers. Review collected by and hosted on G2.com.

What do you dislike?

Starting up I had a hard time understanding what to do. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It was a great user experience in the end for my followers and customers. I wrote blogs concerning religious matters and used it to fundraise for different projects.

It was a great way to keep their data safe and still be able to have a centralized location for me to access that data for specific campaigns. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Follower management and ability to connect with my followers easily. They could manage their content and their subscription to my site. Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Janrain has several solutions, but in general the idea is to provide a tool for customer identity management.

The fact that they allow to authenticate from all the major social networks and email services and that allow you as a developer to capture relevant data to perform the authentication is a major plus.

You can allow any new or existing user from your website to authenticate from a social network like Facebook, Twitter, or even GMail is great because how many of us has forgotten a password to a website, but you will always have your email or social network opened.

Not only that but the metrics that it shows are very useful, and those allow you to take decisions. Review collected by and hosted on G2.com.

What do you dislike?

Regarding the customer data feature, the profile data storage you would expect to be more flexible but it isn't. That's one thing that I don't like but it doesn't make it a bad tool after all since it has lot's of benefits.

There's also the fact that the idea is to develop less than having custom apps for each social network, but in the end, for providers like Facebook, Twitter, GMail, you have to create a basic app on their side and know how to pass that data to Janrain, but isn't that much extra work. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

You have to have strong skills on scalability, web integration and some knowledge on how to create basic social media apps if you want to integrate with some of those. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I have used it a couple of times with large clients that require to allow new or existing users to authenticate in a website with a social network button or with a mail provider button.

You can either have one custom app for each social network or email provider, or have a cloud based solution that supports most of them. Review collected by and hosted on G2.com.

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Business Transformation
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Great and easy tool to enable your users to log into your site, without you having to mess around with managing an enrolment process.

Really easy and quick to setup. Review collected by and hosted on G2.com.

What do you dislike?

Pricing get steep when you start needing a lot of logins per year, Also some business to business users may not like to use a personal account to login - however Linkedin is available.

Great for ad-hoc communication with your customers. We are trailing using for some partners. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

speak to your existing target market to see if they buy into the concept Review collected by and hosted on G2.com.

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UI
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

Makes registering for your company website or store very easy. You can use facebook, twitter, google plus, etc... This saves the customer time and the annoyance of registering for your website. Very good concept. Review collected by and hosted on G2.com.

What do you dislike?

Can get expensive Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Try the basic version for free Review collected by and hosted on G2.com.

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