Companies Love Aivo!

Coordinador de innovación y estrategia
Enterprise
(10,001+ employees)
Validated Reviewer
Verified Current User
Review Source

“Close and commited”

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What do you like best?

Working with Aivo is a breath of fresh air in an industry that tends to be squared and slow. The team is always up to any task with a solving attitude.

What do you dislike?

Sometimes working with diferent time gets a little in the way when working at different countries.

Recommendations to others considering the product:

Great company if you are a hands on client. Their aproach is very direct and focused on solving problems. Their tools have an excelent performance and can be scalated without any hicup.

What problems are you solving with the product? What benefits have you realized?

We have been able to reduce the cost in our text support channel with little experience pain for our customers, even making it faster and better for a lot of intentions.

See what Aivo can do for your business.

G
Small-Business
(2-10 employees)
Validated Reviewer
Review Source

“Great solution. Top notch provider.”

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What do you like best?

1) Very easy to learn

2) Very easy to update

3) Fairly customizable

4) Super fast to get up and running

5) World class support. Fast, accurate and always friendly.

Highly recommended.

What do you dislike?

1) Insufficient ability for the system to recognize short exact match user inputs like: [price list]

For example, if the user types "price list", it may be answered by a different response, like "How old is your price list?" there is no surefire way to assign a specific answer to a short exact phrase typed by the user.

2) The system does not recognize numbers very well. For example, if the user types, "I'd like more info on your 2.99% offer," the system doesn't know that 2.99% is a number (rate). If it recognized numbers better, we could add more specific responses based on the user's entered number.

What problems are you solving with the product? What benefits have you realized?

Get users quicker answers and free up staff.

AIVO has reduced our staff chat responses by 90%.


Mid-Market
(501-1000 employees)
Validated Reviewer
Verified Current User
Review Source

“Awesome on-boarding experience with Jordan Cowell”

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What do you like best?

Jordan was on track with our entire onboarding process and followed up on our questions in a timely manner. I learned a lot from her.

What do you dislike?

There are still some functions that we haven't explored but also some limitations on the data we would like to collect (phone number vs emails).

What problems are you solving with the product? What benefits have you realized?

Live chat, offering customer service 24/7.


G
Validated Reviewer
Review Source

“Great support team”

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What do you like best?

The support team is great! Very good at conducting training and supporting what we need

What do you dislike?

It would be great to meet the team in person - we currently liaise with folks in South America and the US

What problems are you solving with the product? What benefits have you realized?

We are still in the infancy stages of implementing the chatbot - we look forward to the machine learning part of the chatbot that will continuously learn and improve our customers' experience


Vice President
Enterprise
(5001-10,000 employees)
Validated Reviewer
Verified Current User
Review Source

“Automating customer service in a cost effective way”

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What do you like best?

Aivo is a great solution for providing basic customer service during times when we are not staffed. This has allowed me to significantly reduce my costs on weekend customer service (where the inflow is low, but I would normally have to pay a person to monitor the inflow all weekend). There is still a way to transfer a conversation to our "out of office" message if needed. I am hoping to use Aivo more and more as the system is used and it continues to learn.

What do you dislike?

Adding all of the knowledge and content into the dashboard is time-consuming. It also is a bit difficult to set up the conditional responses when you are first learning. That being said, I've always had quick responses when I reach out to my Aivo representative for help.

Recommendations to others considering the product:

There is a lot of time and work required on the front end to get this running. I would recommend dedicating this task to someone who can focus on it- because they can probably knock it out in about a week. After that, it is easy to go in and add more knowledge.

What problems are you solving with the product? What benefits have you realized?

This is a low-cost option for customer service. Eventually, it is also going to allow my human customer service representatives to deal with higher-level issues only (versus the basic "how do I log in" type questions). This has really helped with my staffing needs and is also showing that we are forward thinking in our technology. This is the first AI product we've used internally.


A
Enterprise
(5001-10,000 employees)
Validated Reviewer
Verified Current User
Review Source

“Excellent service: efficient, effective, simple, well predisposed.”

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What do you like best?

It has a very good customer service. The representative of Aivo (Nicolás Virga) who helps us is excellent. He is always well predisposed to attend our consultations, it is clear with the explanations provided and makes everything simple. The tool is also very simple and at the same time complete.

What do you dislike?

There is not something particular that disgusts me. Those points that sometimes did not work or had an error were quickly resolved so I would not consider them as something bad.

What problems are you solving with the product? What benefits have you realized?

Aivo, through its tool, allows us to resolve many concerns of our customers in a much more agile and with less people since with only one person who programs the system is enough. Likewise, with many of the suggestions and features that can be added to the chat bot, we reduce complaints / claims from clients or correctly derive the possibilities of selling products.


Service Delivery Manager
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source

“Great product with excellent support staff”

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What do you like best?

UI is very intuitive and very easy to use. Once I was shown the correct way to set things up I found this very straight forward.

What do you dislike?

Some of the documentation on the Aivo website may need some updating, I found I had to annoy the Aivo staff a lot to get things set up and was not able to fully implement it myself.

Recommendations to others considering the product:

Make sure you fully understand how to properly implement before launch

What problems are you solving with the product? What benefits have you realized?

Aivo is helping us by reducing the number of chat interractions that our agents need to take, freeing up their time to focus on other tasks


Senior Manager
Small-Business
(11-50 employees)
Validated Reviewer
Review Source

“A goal oriented company”

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What do you like best?

This company is focused on delivering results in a timely manner. In a regional environment which is key to the success of the business plan they present to their clients since their AI in LATAM countries must have to be as regionalized as possible.

What do you dislike?

since they are a niche company, they tend to not be a cost comprehensive company. The Time-To-Market is really poor. And is not a incident solving goal oriented company.

Recommendations to others considering the product:

If you are starting on your digitalization strategy, Aivo will certainly help you over. In terms of chatbots they are certainly your best option to choose to launch your first dialog automations.

What problems are you solving with the product? What benefits have you realized?

With this solution we reduced Call Center costs.


Project Manager
Computer Software
Small-Business
(11-50 employees)
Validated Reviewer
Review Source

“Clever software + outstanding support”

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What do you like best?

The concept of being able to train your bot is a creative feature. The ability to automate this is very convenient and a significant value to those in charge of making a chatbot useful to customers.

What do you dislike?

Some of the navigation can feel a bit dated. I would like to see some modern design updates for future releases. There have been some recent updates to the platform (market place content packages), so I expect to see more positive changes coming soon.

What problems are you solving with the product? What benefits have you realized?

We are a small company that could be easily swamped if an excess of support issues come directly at us. As such, we are attempting to use the AIVO bot to deflect support inquiries. We aim to provide first-class support when our customers need answers, and it's AIVO that's helping us achieve this goal.


Customer Experience Specialist
Small-Business
(11-50 employees)
Validated Reviewer
Verified Current User
Review Source

“Intuitive and easy to use”

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What do you like best?

Knowledge data

Friendly tool

Awesome customer service

What do you dislike?

Design of the tool

Tools management

Confused training

Recommendations to others considering the product:

Contact chat for any question or doubt, import knowledge, use labels and complements, try to add as many intentions as you can. Get together with the whole team so you can learn and practice with the tool.

What problems are you solving with the product? What benefits have you realized?

Customer Service on weekends

Time saving

Improving customer service


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