# Best Conversational Interface Agents Software *By [Bijou Barry](https://research.g2.com/insights/author/bijou-barry)* Conversational interface agents enable organizations to deploy AI agents that act as an intelligent front door to business systems. These agents allow users to interact with software, data, and workflows using natural language or voice instead of navigating complex menus, forms, or dashboards. Organizations use conversational interface agents to reduce friction in digital workflows, improve access to information, and accelerate task completion. Rather than requiring users to understand how systems are structured, these agents interpret user intent, determine appropriate next steps, and retrieve information or initiate actions on the user’s behalf. These platforms are commonly deployed as internal employee copilots, embedded AI assistants within SaaS applications, voice-based service agents, or cross-functional digital assistants. They are typically used by IT, operations, product, HR, and customer-facing teams seeking to make enterprise systems easier to access and use. Conversational interface agents create value by simplifying system interaction. They help reduce support tickets, improve employee productivity, shorten onboarding time, and enable faster decision-making by making complex systems conversational and accessible. Instead of replacing entire business processes, these agents improve how humans interact with them. Unlike traditional rules-based [chatbots](https://www.g2.com/categories/chatbots), conversational interface agents use artificial intelligence to support multi-turn dialogue, interpret ambiguous requests, and adapt dynamically to user input. While they may trigger workflows or retrieve information from integrated systems, their primary role is to serve as the intelligent interaction layer between humans and enterprise software. These platforms integrate with systems such as [CRM software](https://www.g2.com/categories/crm?source=search), [IT service management tools](https://www.g2.com/categories/it-service-management-itsm-tools), [ERP systems](https://www.g2.com/categories/erp-systems?source=search), [knowledge management software](https://www.g2.com/categories/knowledge-management), and [team collaboration software](https://www.g2.com/categories/team-collaboration), positioning them as a foundational component of modern AI-enabled digital environments. While they may execute tasks such as retrieving information, updating records, or initiating workflows, they remain focused on direct human interaction rather than coordinating complex multi-agent systems or running fully autonomous backend processes. To qualify for inclusion in the Conversational Interface Agents category, a product must: - Deploy AI agents that interact directly with users through chat, messaging, voice, or embedded application interfaces - Leverage AI-driven natural language understanding (NLU) or large language models (LLM) - Maintain contextual continuity across interactions - Translate user intent into responses or discrete actions - Integrate with external applications or enterprise systems - Support enterprise-grade deployment controls ## G2 Grid® for Conversational Interface Agents Software ![G2 Grid® for Conversational Interface Agents Software plotting products by satisfaction and market presence](https://www.g2.com/categories/conversational-interface-agents/grids.png?focus%5B%5D=1408921&focus%5B%5D=1235692&focus%5B%5D=3296&focus%5B%5D=1408919&focus%5B%5D=122376&focus%5B%5D=3270&focus%5B%5D=115909&focus%5B%5D=5389) Highlighted products: Salesforce Agentforce, IBM watsonx Orchestrate, Close, ServiceNow AI Agents, Microsoft Copilot Studio, Fin, Voiceflow, and WRITER. Underlying data: [Grid® JSON](https://www.g2.com/categories/conversational-interface-agents/grids.json?focus%5B%5D=salesforce-agentforce&focus%5B%5D=ibm-watsonx-orchestrate&focus%5B%5D=close&focus%5B%5D=servicenow-ai-agents&focus%5B%5D=microsoft-microsoft-copilot-studio&focus%5B%5D=fin&focus%5B%5D=voiceflow&focus%5B%5D=writer) ## How Many Conversational Interface Agents Software Products Does G2 Track? **Total Products under this Category:** 53 ### Category Stats (Jul 2026) - **Average Rating**: 4.54/5 (↑0.01 vs Jun 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product**: Voiceflow (+0.09%) - Among all products in this category, Voiceflow recorded the largest rating increase compared to last month *Last updated: July 14, 2026* ## How Does G2 Rank Conversational Interface Agents Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 9,800+ Authentic Reviews - 53+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## Which Conversational Interface Agents Software Is Best for Your Use Case? - **Leader:** [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - **Highest Performer:** [Close](https://www.g2.com/products/close/reviews) - **Easiest to Use:** [Close](https://www.g2.com/products/close/reviews) - **Top Trending:** [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) - **Best Free Software:** [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) --- **Sponsored** ### Salesforge Salesforge blends humans and Sales AI Agents to maximize your sales pipeline. Salesforge is an all-in-one sales execution super app that gives every sales team the highest probability to hit their target by tackling the need to personalize cold email outreach at scale while safeguarding your email deliverability either done by humans or autonomous AI agents. We do that by enabling real-time AI & machine learning to decision critical sales activities, enhance messaging in every language and eliminate the need for various sales point solutions, therefore driving superior conversion rates. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list&secure%5Bcategory_id%5D=1013461&secure%5Bchosen_at%5D=2026-07-14T19%3A28%3A43Z&secure%5Bdisplayable_resource_id%5D=1013461&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1013461&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=1314410&secure%5Bresource_id%5D=1013461&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fconversational-interface-agents%3Fopen_modal_url%3D%252Fproducts%252Faisera%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fconversational-interface-agents%2526source%253Dcategory&secure%5Btoken%5D=be2dd0887cdd5285d007441dacaec221f171ecd32c0b5ef70c07e946a0cd5bdd&secure%5Burl%5D=https%3A%2F%2Fwww.salesforge.ai%2Fagent%2Ffrank&secure%5Burl_type%5D=custom_url) --- ## What Are the Top-Rated Conversational Interface Agents Software Products in 2026? ### 1. [Salesforce Agentforce](https://www.g2.com/products/salesforce-agentforce/reviews) Salesforce Agentforce is an enterprise agentic AI software platform that helps organizations build, deploy, manage, and govern AI agents that can autonomously assist customers, employees, and partners across digital and voice channels. Agentforce is designed for enterprises that want to operationalize AI agents at scale while maintaining control, security, and trust. It brings together humans, applications, AI models, and business data into a unified system where agents can reason, take action, and collaborate with people. The platform supports the full agent lifecycle—from creation and testing to deployment, supervision, and continuous improvement—using both low-code and pro-code tools. Agentforce is used by teams across customer service, sales, IT, operations, HR, marketing, and industry-specific workflows. Agentforce enables organizations to deploy AI agents that work continuously, execute business logic, and integrate with existing systems. Agents can handle structured and unstructured data, reason through complex tasks, and hand off to humans when needed. Key capabilities and components include: - Agent development and orchestration tools that support building, testing, deploying, supervising, and scaling AI agents using conversational, low-code, and pro-code experiences. - Hybrid reasoning architecture that combines deterministic workflows with large language model (LLM) reasoning to ensure predictable execution while handling nuance and natural language interactions. - Multichannel and voice support, allowing agents to engage users across web, mobile, chat, and phone with consistent behavior and brand-aligned voice experiences. - Intelligent Context processing, which extracts and structures information from unstructured and multimodal data sources so agents can respond accurately and take relevant actions. - Lifecycle management and supervision, including batch testing, performance monitoring, and tools to refine agent behavior over time. Agentforce includes built-in trust, governance, and security features to support enterprise requirements: - Configurable guardrails to reduce hallucinations, bias, and off-topic responses. - Data protection and governance controls such as grounding, access controls, auditability, and privacy safeguards. - Enterprise-grade reliability and compliance, built on the broader Salesforce platform. Common use cases include customer support automation, sales development, employee support, deep research tasks, coaching and learning, product recommendations, appointment scheduling, and event or attendee support. Agentforce can also be tailored for industry-specific workflows by leveraging existing data models, APIs, and business logic. Overall, Salesforce Agentforce is an enterprise agentic AI platform for organizations seeking to deploy trusted, autonomous digital labor that integrates with their existing systems and operates at scale. **Average Rating:** 4.3/5.0 **Total Reviews:** 1,163 **Who Is the Company Behind Salesforce Agentforce?** - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** https://www.salesforce.com/ - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce (579,511 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3185/ (83,223 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Salesforce Developer, Salesforce Administrator - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 39% Mid-Market, 31% Enterprise #### What Are Recent G2 Reviews of Salesforce Agentforce? **"[Agentforce Makes Enterprise AI with Salesforce Truly Headless](https://www.g2.com/survey_responses/salesforce-agentforce-review-12717613)"** **Rating:** 4.0/5.0 stars *— Manjunath G.* [Read full review](https://www.g2.com/survey_responses/salesforce-agentforce-review-12717613) --- **"[Autonomous AI Agents That Streamline Workflows Across the Salesforce Ecosystem](https://www.g2.com/survey_responses/salesforce-agentforce-review-12739909)"** **Rating:** 5.0/5.0 stars *— Aniket N.* [Read full review](https://www.g2.com/survey_responses/salesforce-agentforce-review-12739909) --- ### 2. [IBM watsonx Orchestrate](https://www.g2.com/products/ibm-watsonx-orchestrate/reviews) IBM® watsonx Orchestrate® puts AI to work for automating complex workflows and processes at scale, without changing your existing systems and tools. IBM watsonx Orchestrate helps you build, deploy and manage powerful AI assistants and agents, enabling seamless collaboration between them, to create one unified user experience. It can easily integrate with your existing business systems by connecting to multiple proprietary and third-party AI models or automation tools from 100+ enterprise apps. This allows the solution to adapt to your business needs instead of forcing you to adapt to generative AI. It is built on top of watsonx, which is a generative AI solution that allows the user to access multiple foundation models while emphasizing on enterprise-grade security, governance, and compliance. The outcome? Less manual work. Faster decisions. Increased AI productivity. A more efficient business— at scale. IBM watsonx Orchestrate offers the following: - Multi-agent orchestration - Easily deploy, manage, and govern a heterogenous network of AI assistants and agents, across their lifecycle. Enable smooth collaboration amongst multiple AI assistants and agents, whether they are built in-house or from third-party vendors, for a unified user experience. Work across hybrid cloud environments while integrating with complex tech stacks, wherever they reside. Empower employees with self-service access to AI assistants and agents so that they can focus more on what matters most to them. - Low-code agent builder and pre-built agents – Quickly build and deploy custom-built or pre-built AI agents using a range of low-code to pro-code tools, designed for everyday business users as well as professional developers. Easily leverage a software development kit (SDK) that includes tools, documentation, and code samples for faster turnaround times. Accelerate your agentic automation journey with pre-built agents built for specific business domains like human resources, sales, procurement, customer service and more. - Complex business workflow and process automation optimization - Streamline essential processes and reduce manual workflows to get faster ROIs by integrating with current systems or multiple third-party models. Simplify access to several tools and leverage ready-made integrations with 100+ leading enterprise apps including those from Microsoft, Salesforce, SAP, ServiceNow, Workday and more. Key Highlights: 1. Several tools and ready-to-use integrations designed for connecting with 100+ leading enterprise apps, for faster time to value. 2. A set of pre-built agents for specific business domains (like human resources, procurement, sales and more), as well as custom agent building capabilities including a range of low-code to pro-code authoring tools, for adapting to enterprise specific needs. 3. Multi-agent orchestration to enable hassle-free collaboration between several AI assistants, agents, and applications for a unified user experience. **Average Rating:** 4.4/5.0 **Total Reviews:** 368 **Who Is the Company Behind IBM watsonx Orchestrate?** - **Seller:** [IBM](https://www.g2.com/sellers/ibm) - **Company Website:** https://www.ibm.com - **Year Founded:** 1911 - **HQ Location:** Armonk, New York, United States - **Twitter:** @IBMSecurity (74,660 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/1009/ (328,202 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Senior Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 42% Enterprise, 38% Small-Business #### What Are IBM watsonx Orchestrate's Pros and Cons? **Pros:** - Ease of Use (66 reviews) - Easy Integrations (33 reviews) - AI Integration (29 reviews) - Automation (29 reviews) - Efficiency (24 reviews) **Cons:** - Learning Curve (25 reviews) - Complexity (19 reviews) - Integration Issues (13 reviews) - Expensive (12 reviews) - Missing Features (12 reviews) ### What Do G2 Reviewers Say About IBM watsonx Orchestrate? *AI-generated summary from verified user reviews* **Pros:** - Users find IBM watsonx Orchestrate to offer **ease of use** , allowing seamless creation and deployment of automated solutions. - Users value the **easy integrations** of IBM watsonx Orchestrate, enhancing productivity and streamlining workflows effortlessly. - Users value the **seamless AI integration** of IBM WatsonX Orchestrate, enhancing efficiency and connectivity across various services. - Users love the **low to no code interface** of IBM watsonx Orchestrate, making automation easy and effective. - Users appreciate the **efficiency** of IBM watsonx Orchestrate, as it delivers fast and accurate results consistently. **Cons:** - Users find the **learning curve steep** with limited educational resources, making mastery challenging without extensive support. - Users find the **learning curve steep** , especially when integrating IBM watsonx Orchestrate with complex enterprise systems. - Users note **integration issues** that complicate workflows and suggest improvements for smoother operation and user experience. - Users find IBM watsonx Orchestrate to be **expensive** , making it less accessible for smaller firms and integrations. - Users highlight the **missing features** in Watsonx Orchestrate, leading to inefficient workflows and manual workarounds. #### What Are Recent G2 Reviews of IBM watsonx Orchestrate? **"[good product, steep learning curve but worth it](https://www.g2.com/survey_responses/ibm-watsonx-orchestrate-review-12594759)"** **Rating:** 4.5/5.0 stars *— Harsh C.* [Read full review](https://www.g2.com/survey_responses/ibm-watsonx-orchestrate-review-12594759) --- **"[Intuitive AI Skills and Seamless Integrations That Streamline Marketing Workflows](https://www.g2.com/survey_responses/ibm-watsonx-orchestrate-review-12592830)"** **Rating:** 4.5/5.0 stars *— bhagyashri d.* [Read full review](https://www.g2.com/survey_responses/ibm-watsonx-orchestrate-review-12592830) --- #### What Are G2 Users Discussing About IBM watsonx Orchestrate? - [What is IBM Watson Assistant used for?](https://www.g2.com/discussions/what-is-ibm-watson-assistant-used-for) - 1 comment - [Is IBM Watson assistant free?](https://www.g2.com/discussions/is-ibm-watson-assistant-free) - 2 comments - [What are three applications of IBM Watson?](https://www.g2.com/discussions/ibm-watson-assistant-what-are-three-applications-of-ibm-watson) - 1 comment - [What is IBM Watson assistant?](https://www.g2.com/discussions/what-is-ibm-watson-assistant) - 1 comment ### 3. [Close](https://www.g2.com/products/close/reviews) Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,029 **Who Is the Company Behind Close?** - **Seller:** [Close](https://www.g2.com/sellers/close) - **Company Website:** https://close.com - **Year Founded:** 2013 - **HQ Location:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States - **Twitter:** @Close (6,592 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/2597204/ (213 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 76% Small-Business, 20% Mid-Market #### What Are Close's Pros and Cons? **Pros:** - Ease of Use (753 reviews) - Helpful (441 reviews) - Features (394 reviews) - Simple (387 reviews) - Intuitive (358 reviews) **Cons:** - Missing Features (244 reviews) - Call Issues (181 reviews) - Limited Features (130 reviews) - Limited Customization (95 reviews) - Learning Curve (92 reviews) ### What Do G2 Reviewers Say About Close? *AI-generated summary from verified user reviews* **Pros:** - Users praise the **ease of use** of Close, seamlessly benefiting sales teams with efficient reporting and communication. - Users find Close to be very **user-friendly** , facilitating smooth workflows for their sales teams with clear call recordings. - Users value the **communication management features** of Close, enhancing efficiency and ease in client interactions. - Users love the **super easy-to-use interface** of Close, making lead management and follow-ups smooth and efficient. - Users love the **intuitive design** of Close, making navigation and communication features seamless and user-friendly. **Cons:** - Users find the **missing features** in Close, particularly on mobile, limit its overall usability and flexibility. - Users experience **call issues** like disconnections and the need for restarts, which can disrupt their workflow. - Users find the **limited features** of Close frustrating, especially when needing more options for B2C operations. - Users find the **limited customization** options restrictive, hindering advanced reporting and personalized workflows in Close. - Users find the **learning curve challenging** , especially with lead merging and navigating the interface for custom reports. #### What Are Recent G2 Reviews of Close? **"[Intuitive All-in-One CRM That Keeps Sales Conversations Organized](https://www.g2.com/survey_responses/close-review-13106165)"** **Rating:** 4.0/5.0 stars *— Dharamveer p.* [Read full review](https://www.g2.com/survey_responses/close-review-13106165) --- **"[Lightweight CRM with Strong Lead Gen, Needs Reporting Enhancement](https://www.g2.com/survey_responses/close-review-9339114)"** **Rating:** 4.5/5.0 stars *— Gaël L.* [Read full review](https://www.g2.com/survey_responses/close-review-9339114) --- #### What Are G2 Users Discussing About Close? - [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) - 2 comments - [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) - 1 comment ### 4. [ServiceNow AI Agents](https://www.g2.com/products/servicenow-ai-agents/reviews) ServiceNow AI Agents act autonomously to get work done across IT, HR, customer service, app development, and every corner of your business. They proactively solve problems, drive exponential productivity, and handle everything from routine tasks to complex, multi-step processes. Built on a unified, open platform that combines AI, data, workflows, and security, ServiceNow AI Agents have real-time access to enterprise data from 450+ systems. Grounded in your business context, rules, and knowledge, they don't just recommend next steps. They execute work across any system in your enterprise, governed by your policies at every step. Choose from out-of-the-box agents or build custom ones with AI Agent Studio using natural language. Set guardrails, automate workflows, and deploy AI with governance and security built in from day one. The AI Agent Orchestrator coordinates teams of specialized agents to handle complex, multi-step workflows that single-agent solutions can't manage. For over 20 years, ServiceNow has powered work for the world's leading companies. 85% of the Fortune 500 trust ServiceNow, powering 80 billion workflows annually and over 100,000 AI use cases. Put AI to work for your people with ServiceNow. **Average Rating:** 4.3/5.0 **Total Reviews:** 436 **Who Is the Company Behind ServiceNow AI Agents?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 34% Enterprise, 17% Mid-Market #### What Are ServiceNow AI Agents's Pros and Cons? **Pros:** - Efficiency (23 reviews) - Ease of Use (18 reviews) - Messaging Automation (14 reviews) - Easy Integrations (11 reviews) - Helpful (8 reviews) **Cons:** - Inaccuracy (11 reviews) - Poor Understanding (9 reviews) - Complex Configuration (8 reviews) - Limited AI (8 reviews) - Learning Curve (6 reviews) ### What Do G2 Reviewers Say About ServiceNow AI Agents? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **efficiency** of ServiceNow AI Agents, which streamline tasks and significantly reduce resolution times. - Users value the **ease of use** of ServiceNow AI Agents, which simplifies tasks and integrates smoothly into workflows. - Users value the **messaging automation** of ServiceNow AI Agents, streamlining workflows and enhancing productivity by reducing repetitive tasks. - Users value the **seamless integrations** of ServiceNow AI Agents, streamlining workflows and enhancing productivity effortlessly. - Users appreciate the **effective automation** of routine tasks by ServiceNow AI Agents, enhancing efficiency and support. **Cons:** - Users express concern over the **inaccuracy** of ServiceNow AI Agents, often leading to irrelevant recommendations and confusion. - Users face challenges with **poor understanding** of ServiceNow AI Agents, leading to inaccurate responses and confusion in complex scenarios. - Users find the **complex configuration** of ServiceNow AI Agents challenging, requiring extensive knowledge to optimize their use. - Users report that the AI has **limited capabilities** for customization, complicating setup and potential misinterpretations of intent. - Users find the **steep learning curve** for ServiceNow AI Agents can hinder initial setup and configuration efficiency. #### What Are Recent G2 Reviews of ServiceNow AI Agents? **"[ServiceNow AI Agents Streamline Workflows and Reduce Manual Effort](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915)"** **Rating:** 4.5/5.0 stars *— Pradip G.* [Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12617915) --- **"[Native AI agents that finally run on governed platform data](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657)"** **Rating:** 5.0/5.0 stars *— rajesh s.* [Read full review](https://www.g2.com/survey_responses/servicenow-ai-agents-review-12776657) --- ### 5. [Microsoft Copilot Studio](https://www.g2.com/products/microsoft-microsoft-copilot-studio/reviews) Microsoft Copilot Studio is a low-code platform designed to empower users to create and customize AI-driven agents that automate tasks and processes across various applications and services. By leveraging natural language processing and generative AI, Copilot Studio enables the development of intelligent agents capable of handling complex workflows, enhancing productivity, and streamlining operations within organizations. Key Features and Functionality: - Low-Code Development: Offers an intuitive graphical interface that allows users to build agents without extensive coding knowledge, making AI development accessible to a broader audience. - Integration with Microsoft Ecosystem: Seamlessly connects with Microsoft 365 applications, Azure services, and other platforms, enabling agents to interact with existing tools and data sources. - Customizable Agents: Users can tailor agents to specific business needs by defining custom workflows, integrating with APIs, and utilizing pre-built or custom connectors. - Multi-Channel Deployment: Agents can be deployed across various channels, including websites, mobile apps, social media platforms, and internal business applications, ensuring broad accessibility. - Advanced Analytics and Monitoring: Provides dashboards and AI-driven insights to monitor agent performance, user interactions, and effectiveness, facilitating continuous improvement. Primary Value and Solutions Provided: Microsoft Copilot Studio addresses the need for efficient automation and intelligent assistance within organizations. By enabling the creation of custom AI agents, it helps businesses: - Enhance Productivity: Automate repetitive tasks and processes, allowing employees to focus on higher-value activities. - Improve Customer Engagement: Deploy agents that provide instant support and information to customers across multiple channels, enhancing satisfaction and responsiveness. - Streamline Operations: Integrate agents with existing systems to facilitate seamless workflows and data management, reducing manual intervention and errors. - Foster Innovation: Empower teams to develop and iterate on AI solutions rapidly, promoting a culture of innovation and continuous improvement. By providing a versatile and user-friendly platform for AI agent development, Microsoft Copilot Studio enables organizations to harness the power of artificial intelligence to solve complex challenges and drive business success. **Average Rating:** 4.4/5.0 **Total Reviews:** 153 **Who Is the Company Behind Microsoft Copilot Studio?** - **Seller:** [Microsoft](https://www.g2.com/sellers/microsoft) - **Year Founded:** 1975 - **HQ Location:** Redmond, Washington - **Twitter:** @microsoft (13,091,739 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/microsoft/ (231,632 employees on LinkedIn®) - **Ownership:** MSFT **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 39% Small-Business, 33% Enterprise #### What Are Microsoft Copilot Studio's Pros and Cons? **Pros:** - Ease of Use (51 reviews) - Easy Integrations (24 reviews) - Easy Setup (17 reviews) - AI Integration (15 reviews) - Automation (15 reviews) **Cons:** - Expensive (11 reviews) - Limited Customization (11 reviews) - Learning Curve (10 reviews) - Complex Workflows (8 reviews) - Integration Issues (8 reviews) ### What Do G2 Reviewers Say About Microsoft Copilot Studio? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Microsoft Copilot Studio, simplifying the creation and deployment of AI tools. - Users appreciate the **easy integrations** of Microsoft Copilot Studio, enhancing productivity and workflow automation seamlessly within Microsoft 365. - Users find the **easy setup** of Microsoft Copilot Studio highly beneficial for streamlining their workflows and configurations. - Users commend the **easy-to-use low-code development** of Microsoft Copilot Studio, enhancing their AI project capabilities significantly. - Users value the **flexible automation** capabilities of Microsoft Copilot Studio, enhancing productivity while ensuring compliance and security. **Cons:** - Users find the **pricing structures** of Microsoft Copilot Studio to be a drawback, especially for smaller organizations. - Users feel the **limited customization** options restrict their ability to tailor Microsoft Copilot Studio to their needs. - Users find the **learning curve** for advanced features of Microsoft Copilot Studio frustrating and unintuitive. - Users find the **complex workflows** in Microsoft Copilot Studio overwhelming, especially during setup and integration. - Users experience **integration issues** with Microsoft Copilot Studio, finding the setup and compatibility time-consuming and complex. #### What Are Recent G2 Reviews of Microsoft Copilot Studio? **"[Fast, Low-Code Custom Copilots with Smooth Microsoft Integrations](https://www.g2.com/survey_responses/microsoft-copilot-studio-review-12896245)"** **Rating:** 4.0/5.0 stars *— Balram T.* [Read full review](https://www.g2.com/survey_responses/microsoft-copilot-studio-review-12896245) --- **"[Seamless Integration with Room for UX Improvement](https://www.g2.com/survey_responses/microsoft-copilot-studio-review-12737098)"** **Rating:** 4.0/5.0 stars *— Babu S.* [Read full review](https://www.g2.com/survey_responses/microsoft-copilot-studio-review-12737098) --- #### What Are G2 Users Discussing About Microsoft Copilot Studio? - [Is power virtual agents included in Office 365?](https://www.g2.com/discussions/is-power-virtual-agents-included-in-office-365) - [What is a power virtual agent session?](https://www.g2.com/discussions/what-is-a-power-virtual-agent-session) - [Is Microsoft Power virtual agents free?](https://www.g2.com/discussions/is-microsoft-power-virtual-agents-free) - [What can power virtual agents do?](https://www.g2.com/discussions/what-can-power-virtual-agents-do) - 1 comment ### 6. [Voiceflow](https://www.g2.com/products/voiceflow/reviews) Voiceflow is a AI agent platform that empowers product teams at mid-market and enterprise companies to design, deploy, and scale AI agents across chat and voice channels. Trusted by teams at StubHub, Superloop, JP Morgan Chase, and Trilogy, Voiceflow combines an intuitive drag-and-drop agent builder with a knowledge base, content management system, and native integrations, so teams can move from prototype to production faster. Ship advanced, production-ready AI agents with a developer-first toolkit and powerful API library that supports custom integrations and tailored interfaces. Voiceflow’s built-in analytics surfaces transcripts and let’s you set your own evaluation criteria at scale. Replay conversations, debug step-by-step, filter with precision, and visualize user actions like button clicks — all in a single platform. Voiceflow is ideal for product teams building chatbots, voice assistants, virtual agents, or omnichannel customer experiences. **Average Rating:** 4.6/5.0 **Total Reviews:** 110 **Who Is the Company Behind Voiceflow?** - **Seller:** [Voiceflow](https://www.g2.com/sellers/voiceflow) - **Company Website:** https://www.voiceflow.com/ - **Year Founded:** 2019 - **HQ Location:** San Francisco, CA - **LinkedIn® Page:** https://www.linkedin.com/company/voiceflowhq/ (88 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Founder, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 61% Small-Business, 15% Mid-Market #### What Are Voiceflow's Pros and Cons? **Pros:** - Ease of Use (59 reviews) - Features (48 reviews) - Easy Integrations (34 reviews) - Artificial Intelligence (31 reviews) - Integrations (30 reviews) **Cons:** - Limited Features (18 reviews) - Integration Issues (17 reviews) - Missing Features (17 reviews) - Usage Limitations (16 reviews) - Improvements Needed (15 reviews) ### What Do G2 Reviewers Say About Voiceflow? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **intuitive no-code building** of Voiceflow, making chatbot creation accessible and straightforward for everyone. - Users love the **intuitive no-code building** of Voiceflow, enabling easy customization and effortless integration for all users. - Users praise the **easy integrations** of Voiceflow, enabling seamless connections and enhancing overall usability. - Users highlight the **intuitive user interface** of Voiceflow, making AI bot creation easy and efficient. - Users praise the **easy app integration** capabilities of Voiceflow, greatly enhancing their chatbot functionality and user experience. **Cons:** - Users struggle with **limited features** in Voiceflow, finding integrations and setup less intuitive than desired. - Users face challenges with **integration issues** , including difficult bot connections and a need for more advanced options. - Users find the **missing features** in Voiceflow's dashboard limit their ability to fully utilize the product's potential. - Users face **usage limitations** with Voiceflow, including restricted integrations and lack of local hosting options. - Users find the **initial setup cumbersome** and suggest better guidance and improved debugging features for Voiceflow. #### What Are Recent G2 Reviews of Voiceflow? **"[Easy Visual Chatbot Builder That Makes Client Flows Clear](https://www.g2.com/survey_responses/voiceflow-review-12406569)"** **Rating:** 5.0/5.0 stars *— Muzammil M.* [Read full review](https://www.g2.com/survey_responses/voiceflow-review-12406569) --- **"[Effortless Agent Building with Fair Pricing](https://www.g2.com/survey_responses/voiceflow-review-12966733)"** **Rating:** 5.0/5.0 stars *— Jack M.* [Read full review](https://www.g2.com/survey_responses/voiceflow-review-12966733) --- #### What Are G2 Users Discussing About Voiceflow? - [What is Voiceflow used for?](https://www.g2.com/discussions/what-is-voiceflow-used-for) - 1 comment, 1 upvote ### 7. [Fin](https://www.g2.com/products/fin/reviews) Fin is a single Customer Agent that can take on different roles, depending on what the conversation needs. Fin can handle sales, service, and more - all as part of one continuous experience for the customer. Key benefits of Fin AI Agent: - Automates complex tasks such as refunds, transaction disputes, and technical troubleshooting. - Easy to configure with a no-code experience that anyone on your team can manage. - Works with any helpdesk, including Salesforce, HubSpot, and Freshdesk – no migration required. - Affordable at scale with pricing starting at just $0.99 per outcome. - Provides complete visibility and control through tools to analyze, train, test, and deploy Fin across all channels. - Engages buyers as they explore your site, providing instant, relevant answers when intent is highest. - Moves prospects closer to a decision, answering questions about pricing and features, addressing objections, and matching solutions to their needs. - Closes opportunities by guiding qualified buyers to the right next step – booking meetings, starting trials, or handing off to sales with full context. How it works: Fin combines generative AI with deterministic rules to act just like your best human agents. You can give Fin detailed, step-by-step instructions, and it will follow them with speed and reliability – reducing time to resolution and improving customer satisfaction. Under the hood, Fin is powered by Fin APEX 1.0, the highest-performing, fastest model for customer service. Every layer is optimized for accuracy, speed, and reliability, so Fin can handle high volumes and complex queries with confidence. Proof of performance: - Fin resolves 67% of customer queries on average, with rates as high as 93% for some teams. - Trusted by 6,000+ customer service teams, including the world’s leading AI companies like Anthropic. - In independent tests, Fin consistently outperformed competitors, delivering higher resolution rates than Forethought, Decagon, and others. Ranked #1 AI Agent on G2, with the highest number of reviews. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,719 **Who Is the Company Behind Fin?** - **Seller:** [Intercom, Inc.](https://www.g2.com/sellers/intercom-inc) - **Company Website:** https://www.intercom.com/ - **Year Founded:** 2011 - **HQ Location:** San Francisco, CA - **Twitter:** @fin_ai (45,225 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/fin/ (953 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Customer Success Manager, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small-Business, 37% Mid-Market #### What Are Fin's Pros and Cons? **Pros:** - Helpful (378 reviews) - Ease of Use (356 reviews) - Features (289 reviews) - Efficiency (237 reviews) - Customer Support (226 reviews) **Cons:** - Missing Features (135 reviews) - AI Limitations (117 reviews) - Limited Features (103 reviews) - Learning Curve (102 reviews) - Poor Customer Support (81 reviews) ### What Do G2 Reviewers Say About Fin? *AI-generated summary from verified user reviews* **Pros:** - Users find Fin to be **incredibly powerful and useful** , offering quick access to knowledge and excellent support. - Users find Fin to be **very easy to use and customize** , enhancing their overall experience with effortless integration. - Users appreciate the **powerful and intuitive features** of Fin, enabling quick queries and seamless integration. - Users value the **efficiency** of Fin, which streamlines support and saves time for more complex interactions. - Users commend the **excellent customer support** of Intercom, appreciating quick responses and educational webinars for enhanced service. **Cons:** - Users find the **missing features** in Fin limit functionality and hinder effective communication and support. - Users find that Fin has **limited critical thinking and error-prone responses** , affecting its overall effectiveness and reliability. - Users find Fin's **limited features** frustrating, lacking essential integrations and causing unexpected costs with upsells. - Users find the **learning curve steep** due to complex setup and insufficient guidance on procedures and features. - Users report **poor customer support** , often experiencing delayed responses and frustrating agent handoffs that hinder effective assistance. #### What Are Recent G2 Reviews of Fin? **"[Finn: Natural Language, Seamless Integrations, Fast Performance & Helpful Support](https://www.g2.com/survey_responses/fin-review-13052905)"** **Rating:** 4.0/5.0 stars *— Leor M.* [Read full review](https://www.g2.com/survey_responses/fin-review-13052905) --- **"[Fin solves a lot more than I expected](https://www.g2.com/survey_responses/fin-review-13048290)"** **Rating:** 5.0/5.0 stars *— Valeria B.* [Read full review](https://www.g2.com/survey_responses/fin-review-13048290) --- #### What Are G2 Users Discussing About Fin? - [How is Intercom reshaping the landscape of customer communication and engagement?](https://www.g2.com/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment - [What is Intercom used for?](https://www.g2.com/discussions/what-is-intercom-used-for) - 3 comments - [Does intercom have live chat?](https://www.g2.com/discussions/does-intercom-have-live-chat) - 2 comments - [What is intercom app used for?](https://www.g2.com/discussions/what-is-intercom-app-used-for) - 1 comment - [How does Intercom chat work?](https://www.g2.com/discussions/how-does-intercom-chat-work) - 1 comment ### 8. [WRITER](https://www.g2.com/products/writer/reviews) WRITER is where the world’s leading enterprises orchestrate AI-powered work. With WRITER’s end-to-end platform, teams can build, activate, and supervise AI agents that are grounded in their company’s data and fueled by WRITER’s enterprise-grade LLMs. From faster product launches to deeper financial research to better clinical trials, companies are quickly transforming their most important business processes for the AI era in partnership with WRITER. Founded in 2020, WRITER delivers unmatched ROI for hundreds of customers like Accenture, Marriott, Uber, and Vanguard and is backed by investors including Premji Invest, Radical Ventures, ICONIQ Growth, Insight Partners, Balderton, B Capital, Salesforce Ventures, Adobe Ventures, Citi Ventures, IBM Ventures, and others. **Average Rating:** 4.4/5.0 **Total Reviews:** 115 **Who Is the Company Behind WRITER?** - **Seller:** [WRITER](https://www.g2.com/sellers/writer-2e12b938-e3d4-4bd1-aa57-2cac80d60dcd) - **Company Website:** https://writer.com - **Year Founded:** 2020 - **HQ Location:** San Francisco, California - **Twitter:** @Get_Writer (7,596 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/getwriter (2,423 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Marketing and Advertising - **Company Size:** 51% Small-Business, 29% Mid-Market #### What Are WRITER's Pros and Cons? **Pros:** - Ease of Use (22 reviews) - Useful (15 reviews) - AI Writing Assistance (13 reviews) - Content Creation (12 reviews) - Writing Improvement (12 reviews) **Cons:** - Learning Curve (10 reviews) - Lack of Creativity (8 reviews) - Learning Difficulty (6 reviews) - AI Quality (4 reviews) - Poor Writing Quality (4 reviews) ### What Do G2 Reviewers Say About WRITER? *AI-generated summary from verified user reviews* **Pros:** - Users highlight the **ease of use** of WRITER, making setup and productivity enhancements smooth and enjoyable. - Users find WRITER **incredibly valuable for enhancing productivity** , streamlining workflows, and ensuring brand voice consistency across content. - Users find WRITER to be a **valuable AI writing assistant** , enhancing productivity through efficient idea generation and workflow automation. - Users value WRITER's **brand voice consistency** , greatly enhancing content efficiency and maintaining corporate tone across all creations. - Users love the **writing improvement** offered by WRITER, enhancing creativity and efficiency in content creation. **Cons:** - Users face a notable **learning curve** with WRITER, making it less intuitive and requiring extra time to master. - Users note a **lack of creativity** in WRITER's outputs, finding them repetitive and less engaging compared to alternatives. - Users face a **steep learning curve** with Writer, requiring time for initial setup and effective use of tools. - Users find that the **AI quality often leads to robotic outputs** , affecting creativity and the overall writing experience. - Users report **poor writing quality** with robotic outputs, leading to uninteresting and non-original content generation. #### What Are Recent G2 Reviews of WRITER? **"[Highly Intuitive Interface with Near-Perfect First-Try Output](https://www.g2.com/survey_responses/writer-review-12884024)"** **Rating:** 5.0/5.0 stars *— Verified User in Financial Services* [Read full review](https://www.g2.com/survey_responses/writer-review-12884024) --- **"[Deep, Proactive Insights That Anticipate Obstacles](https://www.g2.com/survey_responses/writer-review-13032035)"** **Rating:** 5.0/5.0 stars *— Raquel L.* [Read full review](https://www.g2.com/survey_responses/writer-review-13032035) --- #### What Are G2 Users Discussing About WRITER? - [What tools do writers use to convey their ideas?](https://www.g2.com/discussions/what-tools-do-writers-use-to-convey-their-ideas) - [Which software can be used for writing text?](https://www.g2.com/discussions/which-software-can-be-used-for-writing-text) - [What is Computer writer?](https://www.g2.com/discussions/what-is-computer-writer) - [What is the use of writer software?](https://www.g2.com/discussions/writer-what-is-the-use-of-writer-software) ### 9. [Moveworks](https://www.g2.com/products/moveworks/reviews) Moveworks unifies every business system with natural language, giving employees one place to go to find information, automate tasks, and be more productive, increasing employee efficiency and satisfaction by streamlining everyday tasks. Powered by a pioneering agentic AI infrastructure that leverages the world’s most advanced LLMs and our proprietary MoveLM models, Moveworks understands employee requests, devises intelligent plans, and executes actions to complete tasks across application boundaries in over 100 languages. More than 350 brands, such as Toyota, Spotify, GitHub, Marriott, Snowflake, Unity, Databricks, Broadcom, Hearst, and Palo Alto Networks, trust Moveworks to automate menial tasks and power a universal search interface across business applications. Learn more at moveworks.com. **Average Rating:** 4.4/5.0 **Total Reviews:** 113 **Who Is the Company Behind Moveworks?** - **Seller:** [ServiceNow](https://www.g2.com/sellers/servicenow) - **Company Website:** https://www.servicenow.com/ - **Year Founded:** 2004 - **HQ Location:** Santa Clara, CA - **Twitter:** @servicenow (55,548 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/29352/ (35,081 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 64% Enterprise, 14% Small-Business #### What Are Moveworks's Pros and Cons? **Pros:** - Efficiency (11 reviews) - Ease of Use (10 reviews) - AI Integration (7 reviews) - Innovation (7 reviews) - Time-Saving (6 reviews) **Cons:** - Complexity (5 reviews) - Learning Curve (4 reviews) - Time-Consuming (4 reviews) - Usage Limitations (4 reviews) - Delayed Response (3 reviews) ### What Do G2 Reviewers Say About Moveworks? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **high efficiency** of Moveworks, significantly saving time and streamlining IT support processes. - Users find Moveworks **easy to use** , with intuitive design and efficient AI integration enhancing their experience significantly. - Users highlight the **impressive AI integration** of Moveworks, enhancing efficiency and streamlining IT support effortlessly. - Users value the **impressive AI integration** of Moveworks, enhancing efficiency in IT support and overall productivity. - Users value the **time-saving capabilities** of Moveworks, enhancing efficiency and reducing frustration in IT support. **Cons:** - Users express concerns about the **complexity and time commitment** required for effective integration with Moveworks. - Users find the **learning curve steep** , requiring significant time and effort for proper integration and setup. - Users find the **time-consuming integration process** of Moveworks to be a major drawback for effective usage. - Users express concerns over **integration limitations** , fearing Moveworks may favor ServiceNow over other platforms. - Users experience **delayed response times** from Moveworks support, which can impact their overall satisfaction with the service. #### What Are Recent G2 Reviews of Moveworks? **"[Seamless Slack/Teams Integration That Resolves IT Requests Fast](https://www.g2.com/survey_responses/moveworks-review-12688111)"** **Rating:** 4.5/5.0 stars *— HIMANSHU M.* [Read full review](https://www.g2.com/survey_responses/moveworks-review-12688111) --- **"[Efficient AI Search Tool with Room for UI Enhancements](https://www.g2.com/survey_responses/moveworks-review-12768942)"** **Rating:** 4.5/5.0 stars *— Sruthi K.* [Read full review](https://www.g2.com/survey_responses/moveworks-review-12768942) --- #### What Are G2 Users Discussing About Moveworks? - [What is Moveworks used for?](https://www.g2.com/discussions/what-is-moveworks-used-for) ### 10. [1mind](https://www.g2.com/products/1mindai/reviews) 1mind is a platform that deploys multimodal Superhumans for revenue teams. These Superhumans combine a face, a voice, and a GTM brain — equipped with deep technical and product knowledge and the ability to play multiple roles across GTM (SDR/AE, Solutions Engineers, Onboarding Specialist & CSM). Superhumans qualify leads, book meetings, deliver pitches, give interactive demos, handle objections, uncover pain points, build value models, provide support, and onboard customers. Superhumans live across your website, inside your product, in customer portals, deal rooms and can join live calls as active participants, providing a delightful buying & customer experience and helping you scale beyond human capacity limitations. 1mind Superhumans are autonomous employees that integrate seamlessly into existing workflows, scale instantly, and drive measurable impact. **Average Rating:** 4.9/5.0 **Total Reviews:** 7 **Who Is the Company Behind 1mind?** - **Seller:** [1mind](https://www.g2.com/sellers/1mind) - **Company Website:** https://1mind.com - **Year Founded:** 2024 - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/1mindai/ (30 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 57% Mid-Market, 29% Enterprise #### What Are 1mind's Pros and Cons? **Pros:** - Customer Support (3 reviews) - Automation (2 reviews) - Conversation Analysis (2 reviews) - Helpful (2 reviews) - Lead Generation (2 reviews) **Cons:** - AI Limitations (1 reviews) - Complexity (1 reviews) - Time-Consumption (1 reviews) ### What Do G2 Reviewers Say About 1mind? *AI-generated summary from verified user reviews* **Pros:** - Users commend the **exceptional customer support** of 1mind, noting their commitment to understanding and achieving business goals. - Users highlight the **automation capabilities** of 1mind, which significantly enhance engagement and drive sales growth effectively. - Users value the **effective conversation analysis** of 1mind, enhancing interactions with tailored solutions and resources. - Users find 1mind's **helpfulness** invaluable, offering tailored guidance and resources for improved engagement and user understanding. - Users highlight the **enhanced lead generation** from 1mind, transforming prospects into qualified opportunities and boosting sales effectiveness. **Cons:** - Users note the **mispronunciation issues** in 1mind, highlighting how human comparisons may set unrealistic expectations for AI performance. - Users find the **integration complexity** of 1mind manageable, but require time for testing and adjustments before launch. - Users find that **initial testing and iterations consume significant time** , but the eventual benefits justify the investment. #### What Are Recent G2 Reviews of 1mind? **"[A Game-Changer for Pipeline Quality and Sales Efficiency](https://www.g2.com/survey_responses/1mind-review-12072115)"** **Rating:** 4.5/5.0 stars *— Kathleen R.* [Read full review](https://www.g2.com/survey_responses/1mind-review-12072115) --- **"[Great for qualifying and selling while providing accurate and helpful responses](https://www.g2.com/survey_responses/1mind-review-12031411)"** **Rating:** 4.5/5.0 stars *— Josh C.* [Read full review](https://www.g2.com/survey_responses/1mind-review-12031411) --- ### 11. [Oliv AI](https://www.g2.com/products/oliv-ai-oliv-ai/reviews) Oliv is an AI-native platform for B2B revenue teams to transform their GTM motion and grow revenue without adding headcount. GTM teams have trusted Oliv to displace tools like Gong, Gainsight, Clari, Salesloft, and others at a fraction of the combined cost, freeing up budget that can be redirected toward AI agents responsible for execution across revenue workflows. Oliv’s agent suite covers the entire revenue lifecycle, from business development and sales to customer success, enablement, sales engineering, expansion, and RevOps. Specialist agents own specific roles, workflows, and use cases, while super agents coordinate context, priorities, and execution across agents, teams, and systems. Oliv consolidates first-party data from your revenue stack — CRM, calls, emails, meetings, engagement tools, customer success platforms, and more — and maps it onto a GTM Context Graph. That context is processed by 100+ fine-tuned small language models trained on revenue methodologies and best practices, giving every app and agent the shared understanding it needs to act. At the app layer, Oliv offers AI-native alternatives across Conversation Intelligence, Enablement, Sales Engagement, Forecasting, and Retention. Teams can replace the tools they already use today, while avoiding the cost, complexity, and reliability gaps of trying to build revenue agents from scratch on top of generic AI models. With Forward Deployed Engineers working alongside your team, Oliv helps every app and agent go live, get adopted, and turn AI transformation from a strategy deck into a working revenue motion. Book a 7-minute chat here: https://oliv.ai/book-a-demo **Average Rating:** 4.8/5.0 **Total Reviews:** 9 **Who Is the Company Behind Oliv AI?** - **Seller:** [Oliv.ai](https://www.g2.com/sellers/oliv-ai) - **Company Website:** https://oliv.ai - **Year Founded:** 2023 - **HQ Location:** San Francisco, US - **Twitter:** @tryolivai (53 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/oliv-ai (43 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 44% Mid-Market, 33% Small-Business #### What Are Recent G2 Reviews of Oliv AI? **"[Oliv AI Increased our Sales Team's Efficiency](https://www.g2.com/survey_responses/oliv-ai-review-13058375)"** **Rating:** 5.0/5.0 stars *— Verified User in Marketing and Advertising* [Read full review](https://www.g2.com/survey_responses/oliv-ai-review-13058375) --- **"[Oliv AI is a Game-Changer for Sales Productivity](https://www.g2.com/survey_responses/oliv-ai-review-13058346)"** **Rating:** 5.0/5.0 stars *— Vijay V.* [Read full review](https://www.g2.com/survey_responses/oliv-ai-review-13058346) --- ### 12. [Forethought](https://www.g2.com/products/zendesk-forethought/reviews) Forethought's Agentic AI solution empowers customer-centric companies to deliver faster, smarter customer support that goes beyond basic automation. By actively learning, making decisions, and providing intelligent responses, our AI enables support teams to achieve industry-leading results while minimizing inefficiencies. Designed to adapt to your company's unique needs, Forethought's AI handles repetitive inquiries so CX reps can confidently focus on high-value interactions. With an emphasis on productivity, personalization, and reliability, Forethought ensures you stay in control while improving customer satisfaction and loyalty at every touchpoint. **Average Rating:** 4.3/5.0 **Total Reviews:** 165 **Who Is the Company Behind Forethought?** - **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk) - **Company Website:** https://www.zendesk.com - **Year Founded:** 2007 - **HQ Location:** San Francisco, CA - **Twitter:** @Zendesk (102,672 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/418095/ (7,302 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Computer Software, Financial Services - **Company Size:** 65% Mid-Market, 20% Small-Business #### What Are Forethought's Pros and Cons? **Pros:** - Helpful (23 reviews) - Customer Support (19 reviews) - Artificial Intelligence (16 reviews) - Customer Satisfaction (16 reviews) - Efficiency (16 reviews) **Cons:** - Delays (5 reviews) - Long Delays (5 reviews) - Cost (4 reviews) - Expensive (4 reviews) - Learning Curve (4 reviews) ### What Do G2 Reviewers Say About Forethought? *AI-generated summary from verified user reviews* **Pros:** - Users find Forethought to be **extremely helpful** in improving agent efficiency and customer self-service capabilities. - Users appreciate the **responsive and knowledgeable customer support** from Forethought, making issue resolution seamless and efficient. - Users praise Forethought for its **AI-driven efficiency** , enhancing support and automating processes while providing excellent teamwork. - Users highly value the **streamlined client support** process of Forethought, significantly enhancing efficiency and customer experience. - Users value Forethought for its **efficiency** in managing AI workflows and improving response times for support tickets. **Cons:** - Users experience **delays** in response times and updates, impacting the overall efficiency and seamlessness of Forethought. - Users experience occasional **long delays** in updates, impacting the overall seamlessness of the Forethought system. - Users find the **cost per deflection model** concerning, though it may be justified by the benefits. - Users note that the **cost per deflection model** can be high, despite understanding its rationale and benefits. - Users find the **learning curve steep** for Forethought, making onboarding and implementation challenging across different use cases. #### What Are Recent G2 Reviews of Forethought? **"[Efficient Setup and Insightful Analytics with Forethought](https://www.g2.com/survey_responses/forethought-review-10010927)"** **Rating:** 4.5/5.0 stars *— Alex K.* [Read full review](https://www.g2.com/survey_responses/forethought-review-10010927) --- **"[Tailor-Made Customer Interactions and Stellar Support](https://www.g2.com/survey_responses/forethought-review-11113240)"** **Rating:** 5.0/5.0 stars *— Verified User in Utilities* [Read full review](https://www.g2.com/survey_responses/forethought-review-11113240) --- #### What Are G2 Users Discussing About Forethought? - [What is Forethought AI used for?](https://www.g2.com/discussions/what-is-forethought-ai-used-for) - 1 comment ### 13. [Kore.AI](https://www.g2.com/products/kore-ai/reviews) Kore.ai, a global leader in enterprise AI, helps organizations transform customer experience and workplace productivity through governed, secure AI built to scale. The AI-native Kore.ai Agent Platform and prebuilt agentic solutions let enterprises design, deploy, and govern multi-agent systems across customer service, workplace productivity, and industry use cases. Its Agent Blueprint Language (ABL) helps teams build and orchestrate agents, while Arch AI and Kore.ai's dual-brain architecture keep agents accurate and auditable at scale. Built on an open, model-agnostic foundation, the platform lets enterprises choose their AI models, cloud, and enterprise systems — no lock-in required. Trusted by more than 500 Global 2000 organizations, Kore.ai holds a deep AI patent portfolio and is recognized as a leader by Gartner, Forrester and others. Headquartered in Silicon Valley, Kore.ai serves customers worldwide through a global network of offices and partners. Learn more at www.kore.ai. **Average Rating:** 4.6/5.0 **Total Reviews:** 382 **Who Is the Company Behind Kore.AI?** - **Seller:** [Kore.ai](https://www.g2.com/sellers/kore-ai-87d44a58-d726-4ac9-9dc4-290730d220bc) - **Company Website:** https://kore.ai - **Year Founded:** 2013 - **HQ Location:** Orlando, FL - **Twitter:** @koredotai (5,659 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/3602865/ (1,275 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Software Engineer, Associate - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 41% Enterprise, 31% Small-Business #### What Are Kore.AI's Pros and Cons? **Pros:** - Ease of Use (206 reviews) - Features (117 reviews) - Chatbot Development (96 reviews) - Integrations (85 reviews) - Easy Integrations (74 reviews) **Cons:** - Learning Curve (46 reviews) - Usage Limitations (43 reviews) - Slow Performance (39 reviews) - Slow Loading (31 reviews) - Software Bugs (29 reviews) ### What Do G2 Reviewers Say About Kore.AI? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** with Kore.AI, making configuration and integration effortless for developers. - Users love the **user-friendly UI** of Kore.AI, enabling effortless configurations and bot development for all skill levels. - Users appreciate the **simplicity and user-friendliness** of Kore.AI, making chatbot development accessible and efficient. - Users value the **effortless integrations** in Kore.AI, enhancing their experience with seamless third-party API connectivity. - Users appreciate the **easy integrations** with Kore.ai, enhancing their experience across multiple channels effortlessly. **Cons:** - Users find the **learning curve steep** with Kore.AI, particularly for newcomers and smaller companies seeking simplicity. - Users face **usage limitations** with Kore.AI, including restricted batch testing and lack of control over functionalities. - Users experience **slow performance** with Kore.AI, noting lags, loading issues, and server instability impacting usability. - Users experience **slow loading times** with Kore.ai applications, affecting their workflow during updates and feature additions. - Users report **software bugs** causing loading issues and glitches, hindering an overall seamless experience on Kore.AI. #### What Are Recent G2 Reviews of Kore.AI? **"[A Great First Platform for Learning and Building Chatbots](https://www.g2.com/survey_responses/kore-ai-review-12698539)"** **Rating:** 4.5/5.0 stars *— Yashwanth K.* [Read full review](https://www.g2.com/survey_responses/kore-ai-review-12698539) --- **"[Smart No-Code AI That Deflects Tickets and Delivers Clear ROI](https://www.g2.com/survey_responses/kore-ai-review-12546346)"** **Rating:** 5.0/5.0 stars *— Achyuth Kumar K.* [Read full review](https://www.g2.com/survey_responses/kore-ai-review-12546346) --- ### 14. [Aisera](https://www.g2.com/products/aisera/reviews) Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity, and an enhanced employee experience. Aisera’s Agentic AI platform acts as a cognitive layer of Artificial Intelligence on top of existing enterprise infrastructure, delivering a single pane of glass view into all business knowledge stored in all the disparate SORs, data systems, and applications that most enterprises accumulate over decades of technology investments. With a no-rip-n-replace approach, Aisera readily integrates with these existing SORs and applications and provides businesses the ability to launch fully autonomous agents that meet and exceed the most stringent enterprise data security, privacy, and compliance requirements and policies. The result is a highly efficient enterprise with transformed employee and customer experiences that translate into a continued increase in productivity levels across the enterprise. **Average Rating:** 4.4/5.0 **Total Reviews:** 133 **Who Is the Company Behind Aisera?** - **Seller:** [Automation Anywhere](https://www.g2.com/sellers/automation-anywhere) - **Year Founded:** 2003 - **HQ Location:** San Jose, CA - **Twitter:** @AutomationAnywh (55,050 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/208639/ (4,314 employees on LinkedIn®) **Who Uses This Product?** - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 64% Enterprise, 26% Mid-Market #### What Are Aisera's Pros and Cons? **Pros:** - Helpful (51 reviews) - Ease of Use (46 reviews) - Customer Support (44 reviews) - Artificial Intelligence (34 reviews) - Automation (34 reviews) **Cons:** - Learning Curve (23 reviews) - Time-Consuming (15 reviews) - Complexity (14 reviews) - AI Limitations (12 reviews) - Steep Learning Curve (12 reviews) ### What Do G2 Reviewers Say About Aisera? *AI-generated summary from verified user reviews* **Pros:** - Users commend Aisera for its **ease of use and exceptional customer support** , enhancing their overall experience significantly. - Users value the **ease of use** of Aisera, enabling quick setup and efficient task automation across various sectors. - Users praise the **exceptional customer support** from Aisera, appreciating timely assistance for both low and high-priority issues. - Users value the **accurate suggestions and automated ticket resolutions** from Aisera, enhancing efficiency and support capabilities. - Users value the **automation capabilities** of Aisera, enhancing efficiency and reducing the load on human agents. **Cons:** - Users note a **steep learning curve** with Aisera, requiring more support during the initial implementation phase. - Users find the **time-consuming setup** and training of Aisera can hinder immediate productivity and efficiency. - Users find the **complexity of setup and maintenance** in Aisera a considerable challenge, affecting usability and efficiency. - Users face **time-consuming AI training difficulties** and struggle with complex responses and slow bug fixes in Aisera. - Users face a **steep learning curve** with Aisera, requiring significant time and support for initial setup and training. #### What Are Recent G2 Reviews of Aisera? **"[User-Friendly and Easy to Adopt, with Great AI Features](https://www.g2.com/survey_responses/aisera-review-12658974)"** **Rating:** 4.5/5.0 stars *— PRASHANT G.* [Read full review](https://www.g2.com/survey_responses/aisera-review-12658974) --- **"[AI Assistant That Works Wonder](https://www.g2.com/survey_responses/aisera-review-11589504)"** **Rating:** 4.0/5.0 stars *— Shruti S.* [Read full review](https://www.g2.com/survey_responses/aisera-review-11589504) --- #### What Are G2 Users Discussing About Aisera? - [What do you recommend for companies considering Aisera for AI-powered customer support?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-aisera-for-ai-powered-customer-support) - 1 comment - [What is Aisera used for?](https://www.g2.com/discussions/what-is-aisera-used-for) - 1 comment - [What are the components of a successful service desk?](https://www.g2.com/discussions/aisera-what-are-the-components-of-a-successful-service-desk) - [What are the benefits of service desk?](https://www.g2.com/discussions/what-are-the-benefits-of-service-desk) - [What does service desk software do?](https://www.g2.com/discussions/aisera-what-does-service-desk-software-do) ### 15. [Amazon Q Business](https://www.g2.com/products/amazon-q-business/reviews) Amazon Q generates code, tests, debugs, and has multistep planning and reasoning capabilities that can transform and implement new code generated from developer requests. Amazon Q also makes it easier for employees to get answers to questions across business data—such as company policies, product information, business results, code base, employees, and many other topics—by connecting to enterprise data repositories to summarize the data logically, analyze trends, and engage in dialogue about the data. **Average Rating:** 4.6/5.0 **Total Reviews:** 5 **Who Is the Company Behind Amazon Q Business?** - **Seller:** [Amazon Web Services (AWS)](https://www.g2.com/sellers/amazon-web-services-aws-3e93cc28-2e9b-4961-b258-c6ce0feec7dd) - **Year Founded:** 2006 - **HQ Location:** Seattle, WA - **Twitter:** @awscloud (2,232,483 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/amazon-web-services/ (147,094 employees on LinkedIn®) - **Ownership:** NASDAQ: AMZN **Who Uses This Product?** - **Company Size:** 50% Mid-Market, 33% Enterprise #### What Are Amazon Q Business's Pros and Cons? **Pros:** - Ease of Use (4 reviews) - Coding Assistance (2 reviews) - Content Generation (2 reviews) - Features (2 reviews) - Problem Solving (2 reviews) **Cons:** - Context Understanding (1 reviews) - Login Issues (1 reviews) - Outdated Data (1 reviews) - Poor Coding (1 reviews) - Prompt Issues (1 reviews) ### What Do G2 Reviewers Say About Amazon Q Business? *AI-generated summary from verified user reviews* **Pros:** - Users appreciate the **ease of use** of Amazon Q Business, enhancing their coding and development experience significantly. - Users appreciate the **easy-to-use coding assistance** of Amazon Q Code Whisperer, enhancing development and debugging efficiency. - Users love the **content generation capabilities** of Amazon Q, simplifying infrastructure and AWS code creation effortlessly. - Users value the **ease of use and AI enhancements** of Amazon Q Code Whisperer for seamless coding and terminal experience. - Users find that Amazon Q significantly enhances **problem solving** with intuitive navigation and powerful AI-assisted suggestions. **Cons:** - Users often face issues with **context understanding** , leading to misunderstandings between components in different files. - Users find the **frequent re-authentication requirements** to login to Amazon Q Business frustrating and inconvenient. - Users express concerns about **outdated data** , noting the generation of libraries that may not exist. - Users often experience **poor coding** quality, with post-generation adjustments frequently breaking the existing code. - Users report **incomplete prompt generation** , risking code integrity with post-generation adjustments on Amazon Q Business. #### What Are Recent G2 Reviews of Amazon Q Business? **"[Amazon Q Research Makes Comprehensive Reports Effortlessly](https://www.g2.com/survey_responses/amazon-q-business-review-12839370)"** **Rating:** 5.0/5.0 stars *— Erick V.* [Read full review](https://www.g2.com/survey_responses/amazon-q-business-review-12839370) --- **"[Nice tool for code completion and generation](https://www.g2.com/survey_responses/amazon-q-business-review-10168007)"** **Rating:** 4.0/5.0 stars *— Nir L.* [Read full review](https://www.g2.com/survey_responses/amazon-q-business-review-10168007) --- ### 16. [Decagon](https://www.g2.com/products/decagon/reviews) Decagon is the most advanced AI platform for customer support. Trusted by companies like Eventbrite, Bilt, Webflow, Substack, Vanta, Rippling, and Curology, Decagon's AI agents do more than just respond to customers - they can analyze conversations, create custom workflows, connect to your existing knowledge bases, and integrate with your preferred CX tools to deliver the best experiences to your customers. **Average Rating:** 4.9/5.0 **Total Reviews:** 20 **Who Is the Company Behind Decagon?** - **Seller:** [Decagon](https://www.g2.com/sellers/decagon) - **Year Founded:** 2023 - **HQ Location:** San Francisco, US - **LinkedIn® Page:** https://www.linkedin.com/company/decagon-ai (421 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 70% Mid-Market, 15% Enterprise #### What Are Decagon's Pros and Cons? **Pros:** - Features (12 reviews) - Implementation Ease (11 reviews) - AI Integration (10 reviews) - Customer Satisfaction (10 reviews) - Helpful (10 reviews) **Cons:** - Missing Features (6 reviews) - Limited Customization (5 reviews) - Learning Curve (3 reviews) - Usage Limitations (3 reviews) - Access Restrictions (2 reviews) ### What Do G2 Reviewers Say About Decagon? *AI-generated summary from verified user reviews* **Pros:** - Users commend Decagon for its **exceptional support and quick feature implementation** , enhancing their AI-driven support operations. - Users find Decagon's **implementation ease** remarkable, often completing setup in under a week with strong team support. - Users appreciate the **best-in-class AI integration** of Decagon, enhancing data evaluation and workflow efficiency. - Users commend Decagon for its **exceptional customer support** and rapid feature deployment, significantly enhancing their operations. - Users highlight the **exceptional support** from Decagon, noting quick resolutions and collaborative feature development that enhances effectiveness. **Cons:** - Users note the **missing features** like advanced filtering and organized tags, which could significantly enhance usability. - Users find **limited customization options** in Decagon impede their ability to tailor the product to their needs. - Users note a **steep learning curve** with Decagon, requiring close monitoring and adaptation for effective use. - Users experience **usage limitations** with static filters and overwhelming conversation views, affecting overall efficiency and accessibility. - Users note **access restrictions** to basic features like "Agent Assist," impacting overall satisfaction and functionality. #### What Are Recent G2 Reviews of Decagon? **"[Instant Answers, Simple UI, and Amazing Support](https://www.g2.com/survey_responses/decagon-review-13076842)"** **Rating:** 5.0/5.0 stars *— Sudeep P.* [Read full review](https://www.g2.com/survey_responses/decagon-review-13076842) --- **"[Decagon revolutionized how we approach Customer Support!](https://www.g2.com/survey_responses/decagon-review-10918760)"** **Rating:** 4.5/5.0 stars *— Collin O.* [Read full review](https://www.g2.com/survey_responses/decagon-review-10918760) --- ### 17. [Leena AI Autonomous Agent](https://www.g2.com/products/leena-ai-autonomous-agent/reviews) Founded in 2018, Leena AI is the world’s largest independent employee‐facing agentic AI-based Assistant, serving hundreds of enterprises worldwide. Its Agentic AI platform empowers employees to access knowledge and execute transactions across ERP, CRM, HRIS, ITSM, and other business systems through a single conversational interface. Customers routinely achieve a 70 % reduction in IT, HR, and finance ticket volumes while boosting employee productivity through intuitive self‐service. Leena AI is on a mission to build the world’s most iconic agentic AI company, trusted by global leaders to transform how work gets done. **Average Rating:** 4.6/5.0 **Total Reviews:** 147 **Who Is the Company Behind Leena AI Autonomous Agent?** - **Seller:** [Leena AI](https://www.g2.com/sellers/leena-ai) - **Year Founded:** 2018 - **HQ Location:** 132 West, 31st Street, Suite #1006, New York 10001 - **Twitter:** @LeenaAI_ (364 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/13370785/ (292 employees on LinkedIn®) **Who Uses This Product?** - **Who Uses This:** Inside sales specialist - **Top Industries:** Information Technology and Services, Financial Services - **Company Size:** 70% Enterprise, 24% Mid-Market #### What Are Leena AI Autonomous Agent's Pros and Cons? **Pros:** - Ease of Use (19 reviews) - Efficiency (18 reviews) - Helpful (17 reviews) - Customer Support (16 reviews) - HR Management (13 reviews) **Cons:** - Technical Issues (8 reviews) - Reporting Issues (5 reviews) - Software Bugs (5 reviews) - Lack of Features (4 reviews) - Limited Features (4 reviews) ### What Do G2 Reviewers Say About Leena AI Autonomous Agent? *AI-generated summary from verified user reviews* **Pros:** - Users enjoy the **ease of use** of Leena AI, leading to efficient query resolutions and enhanced transparency. - Users appreciate the **efficiency** of Leena AI, enabling real-time processing of requests and enhancing employee engagement. - Users find Leena AI Autonomous Agent **extremely helpful** , efficiently resolving queries and enhancing overall team productivity. - Users commend the **exceptional customer support** from the Leena AI team, who are always available and helpful. - Users value the **quick and accurate HR support** Leena AI provides, enhancing engagement and saving time effectively. **Cons:** - Users face **system glitches** occasionally, which hinder the overall experience with the Leena AI Autonomous Agent. - Users face **software bugs and AI limitations** that hinder functionality and lead to misunderstandings in queries. - Users experience **software bugs and AI limitations** that lead to glitches and delayed updates, impacting usability. - Users note a **lack of features** , particularly missing integrations that would enhance the overall functionality of Leena AI. - Users note **limited features** in Leena AI, highlighting the absence of more personalized and integrated functionalities. #### What Are Recent G2 Reviews of Leena AI Autonomous Agent? **"[Efficient and Intuitive: A Great Tool for Internal HR Automation](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164)"** **Rating:** 5.0/5.0 stars *— Mayank A.* [Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11455164) --- **"[Leena AI - Autonomous Agent](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461)"** **Rating:** 5.0/5.0 stars *— Yashika T.* [Read full review](https://www.g2.com/survey_responses/leena-ai-autonomous-agent-review-11420461) --- #### What Are G2 Users Discussing About Leena AI Autonomous Agent? - [What needs improvement with Leena AI to better meet your HR automation needs?](https://www.g2.com/discussions/what-needs-improvement-with-leena-ai-to-better-meet-your-hr-automation-needs) - [How do you use Leena Ai?](https://www.g2.com/discussions/how-do-you-use-leena-ai) - [What is the use of Leena Ai?](https://www.g2.com/discussions/what-is-the-use-of-leena-ai) - [What does Leena AI do?](https://www.g2.com/discussions/what-does-leena-ai-do) - 1 upvote - [What is Leena Al?](https://www.g2.com/discussions/what-is-leena-al) ### 18. [Open](https://www.g2.com/products/open-cx-open/reviews) Open is a complete AI platform that resolves complex customer support across chat, email, telephony and WhatsApp, without replacing the helpdesk you already use. One AI engine for every channel. Train once, deploy everywhere. With 77% average automation rate across all clients, Open’s AI agents take actions and deliver results. Outcome-based pricing where you pay per resolution, not per seat. 30-day risk-free implementation with 0% enterprise churn. Trusted by the most mission-critical enterprises in the world, like MoneyGram, Mollie, TicketSwap, Booking.com, Viva and FareHarbor. YC W24 · $7M raised **Average Rating:** 4.8/5.0 **Total Reviews:** 2 **Who Is the Company Behind Open?** - **Seller:** [Open.cx](https://www.g2.com/sellers/open-cx) - **Year Founded:** 2025 - **HQ Location:** San Francisco, California - **LinkedIn® Page:** https://www.linkedin.com/company/opencx (26 employees on LinkedIn®) **Who Uses This Product?** - **Company Size:** 100% Mid-Market #### What Are Recent G2 Reviews of Open? **"[Easy to Use and Manage—Building an AI Agent Is Simple](https://www.g2.com/survey_responses/open-review-12947749)"** **Rating:** 5.0/5.0 stars *— Taimour H.* [Read full review](https://www.g2.com/survey_responses/open-review-12947749) --- **"[Great software, really useful!](https://www.g2.com/survey_responses/open-review-10001389)"** **Rating:** 4.5/5.0 stars *— Connie W.* [Read full review](https://www.g2.com/survey_responses/open-review-10001389) --- ### 19. [Ada ai](https://www.g2.com/products/ada-ai/reviews) Ada-AI is a non-profit organization dedicated to ensuring that Artificial Intelligence (AI) and other emerging technologies are developed and adopted in ways that are inclusive and equitable. Their mission is to foster greater participation and representation in AI, aiming to create technologies that serve all of humanity, not just a privileged few. Key Features and Functionality: - Inclusive AI Development: Ada-AI collaborates with top researchers and global change-makers on social and political projects to democratize narratives, policies, and practices around AI. - Educational Initiatives: The organization is involved in building a STEAM (Science, Technology, Engineering, Arts, and Mathematics) school in Afghanistan to equip students with critical technical skills and exposure to emerging technologies and AI. - Healthcare Innovation Support: Through Clinect, Ada-AI provides a platform for clinicians pioneering the use of AI and technology in healthcare, offering assistance with investment, pilot projects, technical support, and business advice. Primary Value and User Solutions: Ada-AI addresses the need for inclusivity and equity in the development and implementation of AI technologies. By promoting diverse participation and representation, they aim to prevent the exacerbation of inequalities and biases that can arise from AI systems. Their educational projects empower underrepresented communities with the skills necessary to participate in the global tech landscape, thereby narrowing the digital divide. Additionally, initiatives like Clinect support healthcare professionals in integrating AI into medical practices, enhancing patient care and innovation in the health sector. **Who Is the Company Behind Ada ai?** - **Seller:** [Ada ai](https://www.g2.com/sellers/ada-ai) - **HQ Location:** London, GB - **LinkedIn® Page:** https://www.linkedin.com/company/ada-ai (1 employees on LinkedIn®) ### 20. [Aide](https://www.g2.com/products/aide/reviews) Aide consolidates support tools into a unified and reactive system that handles every step of the support workflow —identifying issues, solving them automatically, and suggesting optimizations to support and business operations — bringing intelligence to the support stack. Our agentic AI platform helps exceptional customer experience teamsdeliver faster resolution, improved customer satisfaction, measurable cost reduction, and intelligence that compounds, making AI your competitive advantage. Companies that use Aide continually exceed their customers' expectations, ultimately increasing loyalty, retention and lifetime value. Trusted by financial services teams, technical product teams, e-commerce brands, and education providers to reduce resolution time and scale support operations intelligently, while maintaining the quality of customer service. Aide is built to deliver real outcomes for companies with serious operational pain and volume where speed to value and interaction quality matter most. It is designed for ease of adoption and confident deployment to help teams deliver exceptional customer experiences. **Who Is the Company Behind Aide?** - **Seller:** [Aide](https://www.g2.com/sellers/aide) - **Year Founded:** 2020 - **HQ Location:** Toronto, CA - **Twitter:** @aidesupport (7 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/aidesupport/ (14 employees on LinkedIn®) ### 21. [AI for Automotive](https://www.g2.com/products/ai-for-automotive/reviews) AI Answering service, call answering service **Who Is the Company Behind AI for Automotive?** - **Seller:** [FleetBell](https://www.g2.com/sellers/fleetbell) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 22. [Airminal](https://www.g2.com/products/airminal/reviews) Airminal is an innovative platform that enables businesses to create AI-driven voice interfaces, facilitating natural and engaging interactions with customers through voice, video, and touch across various devices. By integrating seamlessly with existing systems, Airminal enhances customer engagement and streamlines communication processes. Key Features and Functionality: - Versatile Deployment: Airminal supports deployment on multiple platforms, including websites, tablets, smartphones, computers, and kiosks, ensuring a consistent user experience across all touchpoints. - Customizable AI Agents: Users can build and train AI agents tailored to specific business needs without requiring technical expertise, thanks to an intuitive, no-code interface. - Seamless Integrations: The platform offers easy integration with existing software such as CRM systems, calendars, and helpdesk tools, enhancing operational efficiency. - Advanced AI Models: Airminal leverages leading AI technologies, including GPT-4, Claude, and Gemini, to deliver sophisticated and context-aware interactions. - Interactive Components: The platform provides interactive elements that make AI-human communication more natural and engaging, improving the overall user experience. Primary Value and Solutions: Airminal addresses the challenge of creating engaging and efficient customer interactions by providing businesses with the tools to deploy AI-driven voice interfaces quickly and effectively. This leads to improved customer satisfaction, increased operational efficiency, and the ability to offer personalized experiences at scale. By eliminating the need for extensive technical knowledge, Airminal empowers organizations to harness the power of AI to meet their communication needs. **Who Is the Company Behind Airminal?** - **Seller:** [Airminal](https://www.g2.com/sellers/airminal) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 23. [aura](https://www.g2.com/products/teakwood-llc-aura/reviews) aura is the single lane between you and your enterprise tools. Converse naturally, and AI agents retrieve from Gmail, Jira, Notion, documents, and the web, then help you act on what they find. **Who Is the Company Behind aura?** - **Seller:** [Teakwood](https://www.g2.com/sellers/teakwood) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ### 24. [Autopex](https://www.g2.com/products/autopex/reviews) Autopex is a Salesforce-native conversational AI solution that helps teams manage Salesforce operations using plain natural language. It enables admins, developers, and business users to interact with Salesforce data, metadata, permissions, and actions. Autopex helps reduce development hours by enabling teams to handle routine Salesforce tasks and dependency checks through conversational prompts. **Who Is the Company Behind Autopex?** - **Seller:** [Grazitti Interactive](https://www.g2.com/sellers/grazitti-interactive) - **Year Founded:** 2008 - **HQ Location:** Panchkula, IN - **Twitter:** @Grazitti (3,572 Twitter followers) - **LinkedIn® Page:** https://www.linkedin.com/company/282834/ (1,424 employees on LinkedIn®) ### 25. [Beagle - AI sidekick for agencies](https://www.g2.com/products/beagle-ai-sidekick-for-agencies/reviews) Beagle is an AI-powered assistant designed to seamlessly integrate into team communication platforms like Slack and Microsoft Teams, enhancing productivity and collaboration within agencies. By embedding itself directly into these environments, Beagle provides real-time support, automating routine tasks and facilitating efficient information retrieval. Key Features and Functionality: - Real-Time Assistance: Beagle actively monitors conversations, offering timely information and support without the need for explicit prompts. - Comprehensive Integrations: It connects with a wide array of tools, including CRM systems, project management platforms, and document storage services, ensuring a cohesive workflow across various applications. - Proactive Engagement: Beagle anticipates team needs by providing relevant data and insights, reducing the necessity for manual searches and inquiries. - Privacy and Security: Designed with a least-privilege approach, Beagle ensures that sensitive information remains confidential, adhering to strict security protocols. Primary Value and Solutions Provided: Beagle addresses common challenges faced by agencies, such as information silos, repetitive tasks, and communication inefficiencies. By automating routine processes and delivering pertinent information directly within team conversations, Beagle enhances operational efficiency, fosters better collaboration, and allows team members to focus on high-value activities. Its proactive nature ensures that teams stay informed and aligned, ultimately driving better outcomes for clients and stakeholders. **Who Is the Company Behind Beagle - AI sidekick for agencies?** - **Seller:** [Beagle - AI sidekick for agencies](https://www.g2.com/sellers/beagle-ai-sidekick-for-agencies) - **HQ Location:** N/A - **LinkedIn® Page:** https://www.linkedin.com/company/No-Linkedin-Presence-Added-Intentionally-By-DataOps (1 employees on LinkedIn®) ## What Is Conversational Interface Agents Software? [ AI Agents](https://www.g2.com/categories/ai-agents) ## What Software Categories Are Similar to Conversational Interface Agents Software? - [Bot Platforms](https://www.g2.com/categories/bot-platforms) - [AI Agents For Business Operations](https://www.g2.com/categories/ai-agents-for-business-operations) - [AI Customer Support Agents Software](https://www.g2.com/categories/ai-customer-support-agents)