Intuitive and provides automation to our processes. Gives our users a premium level of support. Review collected by and hosted on G2.com.

Teaching Aisera to return the correct support articles can be a legthy process. You need to invest in a team to work with it Review collected by and hosted on G2.com.

follows designed workflow very well. asks the right questions and shows the logs. Review collected by and hosted on G2.com.

if keywords are missing, then results are not as expected. need to tag all keywords in order to follow proposed work flow. Review collected by and hosted on G2.com.

I have been impressed with the ease of use and ability to integrate into 3rd party solutions. Visibility to performance metrics is out of the box, giving you the answers you need with a click of a button. Review collected by and hosted on G2.com.

We have yet to find anything we "dislike" about Aisera. Like with all solutions, you cant expect 100% support for 3rd party integrations. However, Aisera's out-of-the-box capabilities and their help in creating those connectors have been phenomenal. Review collected by and hosted on G2.com.

Their integrations. They easily connect to many common applications. I like their ability to be versatile. Review collected by and hosted on G2.com.

Their ability to actually deliver what they promise is lacking extremely. Review collected by and hosted on G2.com.

As our business adds or removes customer-facing documentation, this solution accounts for that by automatically adding or subtracting those articles from its model - no human intervention required to update links or retrain models. Customers are shown the most up-to-date content with little operational overhead to our business. There are also many customization options available for admins to refine what we present our customers. These range from simple color changes of specific elements, fine tuning greetings or responses, or using pattern recognition to identify when a customer attempts to type something like an email address or product code. The admin dashboard for metrics is easy to learn and operate. Review collected by and hosted on G2.com.

This company subscribes to the SaaS model for software publishing, so your business will have to align its testing and validation schedules to that of AISERA. A staging environment is provided for us where we can preview changes and determine if there will be any impacts to production. If there is an impact to your service that will be moving to production soon, your only two options are to request AISERA delay the update and fix, or take them off your website entirely. I sometimes find myself feeling limited by the reporting functionality in that I would like an easy way to collect all the raw data for use in visualization and automation tools like PowerBI. Review collected by and hosted on G2.com.

Aisera has made user experience much better and has also supported our Techs in redirecting their own resource to learning new things. Review collected by and hosted on G2.com.

There are some limitations, or miss-understanding, of potential behind Aisera. One example is if a customer requested for something, and they selected the wrong option, its not capable of looking at its counterpart to get results. (Ex. Asked an HR question, but selected a Finance option). Review collected by and hosted on G2.com.

- Able to use workflows to solve for multiple needs

- The ability to tailor the experience for our users as we see fit

- Conversational language processing is among the better range of tools I've tested Review collected by and hosted on G2.com.

- Time needed to first implement

- Admin console can be overwhelming for IT team

- Not as plug-and-play as it could be (needs ongoing maintenance in order to work at its very best) Review collected by and hosted on G2.com.

The thumbs-up/down options are subtle enough not to disrupt the conversation. Review collected by and hosted on G2.com.

Some features may be limited or difficult to use. Review collected by and hosted on G2.com.

We chose Aisera because they can directly integrate with our backend and create workflows that we currently have to do manually. Our main goal is ticket deflection, and to make that work, we require both knowledge-based search and backend integration. Aisera's team has been extremely helpful and a joy to work with. We initially thought launching a chatbot would be a heavy lift for our team. However, we are happy to say that the team at Aisera has worked with us weekly from the very beginning to make this process as smooth as possible. They have been very helpful and attentive to our needs throughout. Kudos to Vasudha and Balaji for that! Review collected by and hosted on G2.com.

Not much to add here! My only comment is that adding intents to new help center articles could/should be a bit easier. While I do understand we have a niche product, setting up the intents required a lot of testing between both of our teams. This is something I brought up to the team and we will work on together. Review collected by and hosted on G2.com.

Increase reachability to users by understanding the queries and providing the best solution from the database by intent Review collected by and hosted on G2.com.

There is nothing specific, but seeing more analytics based on transactions and understanding user behavior will be great. Review collected by and hosted on G2.com.