I had a quick demo of Aisera and came away impressed with its potential. The AI chatbot handled common IT requests well, and the integration with platforms like Teams and ServiceNow seemed smooth. The UI was clean, though it took a bit to navigate. It clearly has value for automating service tasks, but you’d need time to fully train and customize it. Solid product, just not fully plug-and-play. Review collected by and hosted on G2.com.

While the demo showed strong potential, it became clear that getting the AI fully optimized would take a fair amount of setup and training. The interface, though clean, wasn’t always intuitive, and some of the automation felt a bit rigid without deeper customization. It’s not exactly a plug-and-play solution, especially for smaller teams without dedicated technical support. Review collected by and hosted on G2.com.

Working with their Onboarding team to get the product set up in a manner that works for our unique demands and their post Customer Success team meets regularly with us to ensure everything is good. The configuration of Aisera to integrate with AD and our Service Desk platform was quick and easy. Review collected by and hosted on G2.com.

Some of the options with in the product itself are a bit limited at the moment. We also need to bolster user adoption rates for the Chatbot. Review collected by and hosted on G2.com.

We have enabled Aisera's Webchat across our IT Support Portal using their Conversational AI product.

Our Support organization is able to closely monitor request volumes, requests resolved, and help identify responses that require improvement with pinpoint accuracy. Through the transparent analytics tools available, we are able to improve the quality and accuracy of the bot responses where needed through LLM and disambiguation prompt tuning, building intents, fine tuning entity values, building custom workflows, and also identify knowledge gaps in our environment. Review collected by and hosted on G2.com.

We have raised that we would like improved disambiguation and the ability to use UserProfile information as part of the RAG Pipeline.

There are also scheduled maintenance windows which can cause inconveniences to operations, however we are working with Aisera on improving this. Review collected by and hosted on G2.com.

I like Aisera. We have an agent that is create by and powered by Aisera. The entire staff at Aisera is customer focused. When you are a customer of Aisera, you are a client of the whole company. Their focus is to create a positive user experience. The user could be an end user or an admin user. Review collected by and hosted on G2.com.

To answer this I would have to start with this not being a dislike and not being a disapppointment with Aisera. Our dislike would be a lack of initial understanding of what would be needed to accomplish our end goals. For our agent to be fully effective it needed permissions in our tenant that we were not able to allow. Review collected by and hosted on G2.com.

Automate and transform enterprise service desk operations across IT, HR, finance, and customer service domains to enhance employee experience. Review collected by and hosted on G2.com.

Not found any issue or glitches while using time Review collected by and hosted on G2.com.

- The application allows admin users to have both Dev and Production which give us freedom to build and test without messing with production.

-There are available features that are useful to what we need in automating processes.

-Admin users can manage workflows and other settings with ease.

-There are built in tasks that are ready for use.

-Integration with different applications are available for set up

-We have a dedicated customer service representative that we can reach out. We can also submit tickets to their platform. Review collected by and hosted on G2.com.

-There are features that we want that are not available yet.

-Workarounds and fixes take sometime to take place.

- GPT is not enabled automatically and would cost extra. We have some struggles using rules-based AI as some scenarious are not covered by its rules and would require manual programming. Review collected by and hosted on G2.com.

I like how you can save time and boost productivity by searching or modifying pre-built agent templates that help your team get started fast and see value in days, not months. Review collected by and hosted on G2.com.

As of now, I have no complaints about utilizing this platform. Review collected by and hosted on G2.com.

It is best of automation in IT

It is best used for Workflow automation

Also best for Enterprise automation Review collected by and hosted on G2.com.

Not ideal for smaller companies

tedious to integrate

Deep technical understanding to utilise it fully Review collected by and hosted on G2.com.

Aisera has good vision to provide the solutions on AI and also to provide the best support for customers. Review collected by and hosted on G2.com.

Aisera not able to provide much if the customers customized their solution and they should propose what can be done and how it can be done. Review collected by and hosted on G2.com.

I love the way it has a nice interfaces b Review collected by and hosted on G2.com.

I liked everything about it it is so good Review collected by and hosted on G2.com.