--- title: Aisera Reviews meta\_title: 'Aisera Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 146 reviews by the users' company size, role or industry to find out how Aisera works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 146 scale: '5' date\_modified: '2026-08-09' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Aisera Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise Aisera for its **easy implementation and integration** , ensuring a smooth transition and excellent support. [(51 mentions)](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1604235&qs=pros-and-cons#reviews) Users find Aisera's platform incredibly **easy to use** , with seamless integration and supportive implementation from the technical team. [(46 mentions)](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1604638&qs=pros-and-cons#reviews) Users commend Aisera for its **exceptional customer support** , consistently resolving issues and enhancing user experience. [(44 mentions)](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1602595&qs=pros-and-cons#reviews) Users appreciate the **effortless automation** provided by Aisera, enhancing productivity and customer service efficiency. [(34 mentions)](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1603529&qs=pros-and-cons#reviews) Users value the **automation capabilities** of Aisera, significantly reducing agent workload and improving response efficiency. [(34 mentions)](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1604623&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Aisera, requiring extra support for successful integration and deployment. [(23 mentions)](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1604409&qs=pros-and-cons#reviews) Users find the **initial setup and training time-consuming** , leading to a slower start for peak performance. [(15 mentions)](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1602515&qs=pros-and-cons#reviews) Users find Aisera to have **complexity in setup and maintenance** , requiring ongoing adjustments for optimal performance. [(14 mentions)](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1603667&qs=pros-and-cons#reviews) Users find the **slow AI training and limited complex response handling** to be challenging and time-consuming. [(12 mentions)](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1604125&qs=pros-and-cons#reviews) Users experience a **steep learning curve** with Aisera, requiring extra time and support during initial setup. [(12 mentions)](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1607558&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Aisera ##### 1. Helpful Users praise Aisera for its **easy implementation and integration** , ensuring a smooth transition and excellent support. [ See 51 mentions ](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1604235&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Automation and Exceptional AI-Powered Support" What do you like about Aisera? We use Aisera for automating most our business repetitive tasks and it has been working awesomely well. From ease of customization to using Aisera, ev SM sheetal m. Mid-Market (51-1000 emp.) 4.5/5 "Robust and Smart AI Driven Support for Businesses, Despite the Complex Set up" What do you like about Aisera? Aisera is a fruitful AI driven approach that foster automation in both generative and conversational AI, to manage customer interactions Aisera works ##### 2. Ease of Use Users find Aisera's platform incredibly **easy to use** , with seamless integration and supportive implementation from the technical team. [ See 46 mentions ](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1604638&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Automation and Exceptional AI-Powered Support" What do you like about Aisera? We use Aisera for automating most our business repetitive tasks and it has been working awesomely well. From ease of customization to using Aisera, ev SM sheetal m. Mid-Market (51-1000 emp.) 4.5/5 "Robust and Smart AI Driven Support for Businesses, Despite the Complex Set up" What do you like about Aisera? Aisera is a fruitful AI driven approach that foster automation in both generative and conversational AI, to manage customer interactions Aisera works ##### 3. Customer Support Users commend Aisera for its **exceptional customer support** , consistently resolving issues and enhancing user experience. [ See 44 mentions ](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1602595&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Automation and Exceptional AI-Powered Support" What do you like about Aisera? We use Aisera for automating most our business repetitive tasks and it has been working awesomely well. From ease of customization to using Aisera, ev ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Perfect Side of Aisera and the Limitations that makes it Inefficient" What do you like about Aisera? Aisera is impeccable in integration of various AI systems, which automates various tasks The software has a generative AI support, that enables accu ##### 4. Artificial Intelligence Users appreciate the **effortless automation** provided by Aisera, enhancing productivity and customer service efficiency. [ See 34 mentions ](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1603529&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Automation and Exceptional AI-Powered Support" What do you like about Aisera? We use Aisera for automating most our business repetitive tasks and it has been working awesomely well. From ease of customization to using Aisera, ev ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Automated Support Program with AI Agentic Facilitation" What do you like about Aisera? Aisera plays a committed role for setting up a library that includes specialized information and agents, including Finance, HR, IT, among others The ##### 5. Automation Users value the **automation capabilities** of Aisera, significantly reducing agent workload and improving response efficiency. [ See 34 mentions ](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1604623&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Automation and Exceptional AI-Powered Support" What do you like about Aisera? We use Aisera for automating most our business repetitive tasks and it has been working awesomely well. From ease of customization to using Aisera, ev ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Automated Support Program with AI Agentic Facilitation" What do you like about Aisera? Aisera plays a committed role for setting up a library that includes specialized information and agents, including Finance, HR, IT, among others The ### 5 Cons or Disadvantages of Aisera ##### 1. Learning Curve Users face a **steep learning curve** with Aisera, requiring extra support for successful integration and deployment. [ See 23 mentions ](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1604409&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Automated Support Program with AI Agentic Facilitation" What do you dislike about Aisera? Aisera demands extra tuning, which needs manual engagement to ensure smooth knowledge update The price for Aisera is quite opaque, and this makes it SM sheetal m. Mid-Market (51-1000 emp.) 4.5/5 "Robust and Smart AI Driven Support for Businesses, Despite the Complex Set up" What do you dislike about Aisera? Aisera is a technically solid approach that demands extensive and detailed fine tuning, which is complex and draining To firms with financial proble ##### 2. Time-Consuming Users find the **initial setup and training time-consuming** , leading to a slower start for peak performance. [ See 15 mentions ](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1602515&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Automated Support Program with AI Agentic Facilitation" What do you dislike about Aisera? Aisera demands extra tuning, which needs manual engagement to ensure smooth knowledge update The price for Aisera is quite opaque, and this makes it SM sheetal m. Mid-Market (51-1000 emp.) 4.5/5 "Robust and Smart AI Driven Support for Businesses, Despite the Complex Set up" What do you dislike about Aisera? Aisera is a technically solid approach that demands extensive and detailed fine tuning, which is complex and draining To firms with financial proble ##### 3. Complexity Users find Aisera to have **complexity in setup and maintenance** , requiring ongoing adjustments for optimal performance. [ See 14 mentions ](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1603667&qs=pros-and-cons#reviews) See Related User Reviews SM sheetal m. Mid-Market (51-1000 emp.) 4.5/5 "Robust and Smart AI Driven Support for Businesses, Despite the Complex Set up" What do you dislike about Aisera? Aisera is a technically solid approach that demands extensive and detailed fine tuning, which is complex and draining To firms with financial proble ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Perfect Side of Aisera and the Limitations that makes it Inefficient" What do you dislike about Aisera? Aisera demands a dedicated internal support, which makes our budgets high Setting up Aisera has some complications The pricing plan is opaque and c ##### 4. AI Limitations Users find the **slow AI training and limited complex response handling** to be challenging and time-consuming. [ See 12 mentions ](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1604125&qs=pros-and-cons#reviews) See Related User Reviews LH Lawrence H. Enterprise (\> 1000 emp.) 4.0/5 "Aisera is a great tool to aleviate some stress on Service Desk calls" What do you dislike about Aisera? Some of the options with in the product itself are a bit limited at the moment. We also need to bolster user adoption rates for the Chatbot. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Aisera experience" What do you dislike about Aisera? -There are features that we want that are not available yet. -Workarounds and fixes take sometime to take place. - GPT is not enabled automatically ##### 5. Steep Learning Curve Users experience a **steep learning curve** with Aisera, requiring extra time and support during initial setup. [ See 12 mentions ](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1607558&qs=pros-and-cons#reviews) See Related User Reviews ![Aditya A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya A.") AA Aditya A. Enterprise (\> 1000 emp.) 4.0/5 "Aisera Agentic AI: AI you can rely on." What do you dislike about Aisera? Honestly, Aisera is pretty powerful and does a lot with automation, but it’s not something you can just plug in and forget about. It takes a fair bit ![Shubham S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham S.") SS Shubham S. Mid-Market (51-1000 emp.) 4.5/5 "Helps us handle support faster and better" What do you dislike about Aisera? Getting everything set up the way we wanted took more time than expected, and some of the advanced reports aren’t as easy to use as they could be. It’ ## Top-Rated Alternatives [ ![ServiceNow EmployeeWorks](https://images.g2crowd.com/uploads/product/hd_favicon/f619f7cb75105cae5ab835c59f1c582d/servicenow-employeeworks.svg "ServiceNow EmployeeWorks") ServiceNow EmployeeWorks 4.4/5(127) ](https://www.g2.com/products/servicenow-employeeworks/reviews) [ ![Kore.AI](https://images.g2crowd.com/uploads/product/hd_favicon/a393abea50ebeb1acd100fe66ba5af81/kore-ai.svg "Kore.AI") Kore.AI 4.6/5(505) ](https://www.g2.com/products/kore-ai/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/aisera/competitors/alternatives) ![Verified User in Telecommunications](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Telecommunications") AT Verified User in Telecommunications Enterprise (\> 1000 emp.) 6/30/2023 "User Friendly Automation and Support" 4/5 What do you like best about Aisera? Intuitive and provides automation to our processes. Gives our users a premium level of support. Review collected by and hosted on G2.com. What do you dislike about Aisera? Teaching Aisera to return the correct support articles can be a legthy process. You need to invest in a team to work with it Review collected by and hosted on G2.com. What problems is Aisera solving and how is that benefiting you? Ticket logging, saves users from having to call/fill in forms to raise support tickets. Basic support is being handled by Aisera; this, in turn, reduces the amount of tickets being fed into our support desk. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") UC Verified User in Computer & Network Security Enterprise (\> 1000 emp.) 6/29/2023 "works well when work flow is defined, gives accurate results" 3/5 What do you like best about Aisera? follows designed workflow very well. asks the right questions and shows the logs. Review collected by and hosted on G2.com. What do you dislike about Aisera? if keywords are missing, then results are not as expected. need to tag all keywords in order to follow proposed work flow. Review collected by and hosted on G2.com. What problems is Aisera solving and how is that benefiting you? helps with Network issues and points users to the right article. asks users the right questions and then points them to the article based on the issue the user faces. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite RS Ryan S. Vice President, IT Infrastructure & Support Enterprise (\> 1000 emp.) 12/9/2022 "Aisera Delivers on its Promises" 5/5 What do you like best about Aisera? I have been impressed with the ease of use and ability to integrate into 3rd party solutions. Visibility to performance metrics is out of the box, giving you the answers you need with a click of a button. Review collected by and hosted on G2.com. What do you dislike about Aisera? We have yet to find anything we "dislike" about Aisera. Like with all solutions, you cant expect 100% support for 3rd party integrations. However, Aisera's out-of-the-box capabilities and their help in creating those connectors have been phenomenal. Review collected by and hosted on G2.com. What problems is Aisera solving and how is that benefiting you? We went to Aisera to help us with automation and improving our self-service capabilities within IT. Since implementing Aisera we have been able to drive time-consuming requests that typically route through our help desk back to the business using automated workflows through Aisera's AI chatbot. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Biotechnology](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Biotechnology") IB Verified User in Biotechnology Enterprise (\> 1000 emp.) 8/8/2023 "Over Promise Under Deliver (Unless its for a IT Service Desk Bot)" 3/5 What do you like best about Aisera? Their integrations. They easily connect to many common applications. I like their ability to be versatile. Review collected by and hosted on G2.com. What do you dislike about Aisera? Their ability to actually deliver what they promise is lacking extremely. Review collected by and hosted on G2.com. What problems is Aisera solving and how is that benefiting you? They are helping our employees access the vast amount of resources. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer & Network Security](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer & Network Security") AC Verified User in Computer & Network Security Enterprise (\> 1000 emp.) 6/3/2020 "Less operational overhead and customizable guided experiences" 4/5 What do you like best about Aisera? As our business adds or removes customer-facing documentation, this solution accounts for that by automatically adding or subtracting those articles from its model - no human intervention required to update links or retrain models. Customers are shown the most up-to-date content with little operational overhead to our business. There are also many customization options available for admins to refine what we present our customers. These range from simple color changes of specific elements, fine tuning greetings or responses, or using pattern recognition to identify when a customer attempts to type something like an email address or product code. The admin dashboard for metrics is easy to learn and operate. Review collected by and hosted on G2.com. What do you dislike about Aisera? This company subscribes to the SaaS model for software publishing, so your business will have to align its testing and validation schedules to that of AISERA. A staging environment is provided for us where we can preview changes and determine if there will be any impacts to production. If there is an impact to your service that will be moving to production soon, your only two options are to request AISERA delay the update and fix, or take them off your website entirely. I sometimes find myself feeling limited by the reporting functionality in that I would like an easy way to collect all the raw data for use in visualization and automation tools like PowerBI. Review collected by and hosted on G2.com. What problems is Aisera solving and how is that benefiting you? We are using this tool to allow customers to have a conversational self-help session on our support website without waiting in phone or chat queues. Customers benefit from instant help via documentation they can find using their own language. Benefits to our business would be less overhead to manage this solution, and less volume to our phone and chat queues. Review collected by and hosted on G2.com. Show More 12/20/2022 Current UserValidated ReviewerSource: Seller invite SD Saul D. Enterprise (\> 1000 emp.) 2/13/2023 "Nothing but great experience" 5/5 What do you like best about Aisera? Aisera has made user experience much better and has also supported our Techs in redirecting their own resource to learning new things. Review collected by and hosted on G2.com. What do you dislike about Aisera? There are some limitations, or miss-understanding, of potential behind Aisera. One example is if a customer requested for something, and they selected the wrong option, its not capable of looking at its counterpart to get results. (Ex. Asked an HR question, but selected a Finance option). Review collected by and hosted on G2.com. What problems is Aisera solving and how is that benefiting you? It is assisting us to promote self-service and reducing repetitive work for our help desk team. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Mid-Market (51-1000 emp.) 1/9/2023 "If you put the time in up front, you won't be disappointed" 4.5/5 What do you like best about Aisera? - Able to use workflows to solve for multiple needs - The ability to tailor the experience for our users as we see fit - Conversational language processing is among the better range of tools I've tested Review collected by and hosted on G2.com. What do you dislike about Aisera? - Time needed to first implement - Admin console can be overwhelming for IT team - Not as plug-and-play as it could be (needs ongoing maintenance in order to work at its very best) Review collected by and hosted on G2.com. What problems is Aisera solving and how is that benefiting you? Aisera is providing us with a way to offer conversational AI in Slack for our IT Helpdesk, offering possible self-service documentation to users before submitting a ticket. This allows us to reduce the overall ticket count while simultaneously allowing users to resolve low-level issues themselves without needing to wait for a technician to be available. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Financial Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Financial Services") UF Verified User in Financial Services Mid-Market (51-1000 emp.) 7/3/2023 "Great vendor for AI solutions" 5/5 What do you like best about Aisera? The thumbs-up/down options are subtle enough not to disrupt the conversation. Review collected by and hosted on G2.com. What do you dislike about Aisera? Some features may be limited or difficult to use. Review collected by and hosted on G2.com. What problems is Aisera solving and how is that benefiting you? With Aisera AI solutions, we have deflected volume that agents would've previously serviced. Most of this deflected volume are inquiries that can be answered had the customers read the FAQ articles. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite AK Andrea K. Customer Experience Associate Small-Business (50 or fewer emp.) 9/26/2022 "Aisera is surpassed our expectations!" 5/5 What do you like best about Aisera? We chose Aisera because they can directly integrate with our backend and create workflows that we currently have to do manually. Our main goal is ticket deflection, and to make that work, we require both knowledge-based search and backend integration. Aisera's team has been extremely helpful and a joy to work with. We initially thought launching a chatbot would be a heavy lift for our team. However, we are happy to say that the team at Aisera has worked with us weekly from the very beginning to make this process as smooth as possible. They have been very helpful and attentive to our needs throughout. Kudos to Vasudha and Balaji for that! Review collected by and hosted on G2.com. What do you dislike about Aisera? Not much to add here! My only comment is that adding intents to new help center articles could/should be a bit easier. While I do understand we have a niche product, setting up the intents required a lot of testing between both of our teams. This is something I brought up to the team and we will work on together. Review collected by and hosted on G2.com. What problems is Aisera solving and how is that benefiting you? Ticket deflection: helps us provide a more self-serve experience to our users while allowing our team to focus time and energy on less manual tasks and more complex situations. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite on behalf of seller SS Saikat S. Product Supportability Manager Enterprise (\> 1000 emp.) 12/14/2022 "Amazing professionals who will make your Website more accessible to users with the power of AI" 4/5 What do you like best about Aisera? Increase reachability to users by understanding the queries and providing the best solution from the database by intent Review collected by and hosted on G2.com. What do you dislike about Aisera? There is nothing specific, but seeing more analytics based on transactions and understanding user behavior will be great. Review collected by and hosted on G2.com. What problems is Aisera solving and how is that benefiting you? If we go to any Support websites of renowned companies, we will see many uses of Artificial Intelligence Bots to smooth the customer journey. Aisera is helping us with a similar technology where our users get to see most relevant answers based on their queries. They can get direct links to many Knowledge base articles, blogs and even can land to a page from where they can start interacting with a real Support agent Review collected by and hosted on G2.com. 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