--- title: Aisera Reviews meta\_title: 'Aisera Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 146 reviews by the users' company size, role or industry to find out how Aisera works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 146 scale: '5' date\_modified: '2026-08-09' parent\_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- ### Aisera Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users praise Aisera for its **easy implementation and integration** , ensuring a smooth transition and excellent support. [(51 mentions)](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1604235&qs=pros-and-cons#reviews) Users find Aisera's platform incredibly **easy to use** , with seamless integration and supportive implementation from the technical team. [(46 mentions)](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1604638&qs=pros-and-cons#reviews) Users commend Aisera for its **exceptional customer support** , consistently resolving issues and enhancing user experience. [(44 mentions)](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1602595&qs=pros-and-cons#reviews) Users appreciate the **effortless automation** provided by Aisera, enhancing productivity and customer service efficiency. [(34 mentions)](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1603529&qs=pros-and-cons#reviews) Users value the **automation capabilities** of Aisera, significantly reducing agent workload and improving response efficiency. [(34 mentions)](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1604623&qs=pros-and-cons#reviews) Users face a **steep learning curve** with Aisera, requiring extra support for successful integration and deployment. [(23 mentions)](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1604409&qs=pros-and-cons#reviews) Users find the **initial setup and training time-consuming** , leading to a slower start for peak performance. [(15 mentions)](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1602515&qs=pros-and-cons#reviews) Users find Aisera to have **complexity in setup and maintenance** , requiring ongoing adjustments for optimal performance. [(14 mentions)](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1603667&qs=pros-and-cons#reviews) Users find the **slow AI training and limited complex response handling** to be challenging and time-consuming. [(12 mentions)](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1604125&qs=pros-and-cons#reviews) Users experience a **steep learning curve** with Aisera, requiring extra time and support during initial setup. [(12 mentions)](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1607558&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of Aisera ##### 1. Helpful Users praise Aisera for its **easy implementation and integration** , ensuring a smooth transition and excellent support. [ See 51 mentions ](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1604235&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Automation and Exceptional AI-Powered Support" What do you like about Aisera? We use Aisera for automating most our business repetitive tasks and it has been working awesomely well. From ease of customization to using Aisera, ev SM sheetal m. Mid-Market (51-1000 emp.) 4.5/5 "Robust and Smart AI Driven Support for Businesses, Despite the Complex Set up" What do you like about Aisera? Aisera is a fruitful AI driven approach that foster automation in both generative and conversational AI, to manage customer interactions Aisera works ##### 2. Ease of Use Users find Aisera's platform incredibly **easy to use** , with seamless integration and supportive implementation from the technical team. [ See 46 mentions ](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1604638&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Automation and Exceptional AI-Powered Support" What do you like about Aisera? We use Aisera for automating most our business repetitive tasks and it has been working awesomely well. From ease of customization to using Aisera, ev SM sheetal m. Mid-Market (51-1000 emp.) 4.5/5 "Robust and Smart AI Driven Support for Businesses, Despite the Complex Set up" What do you like about Aisera? Aisera is a fruitful AI driven approach that foster automation in both generative and conversational AI, to manage customer interactions Aisera works ##### 3. Customer Support Users commend Aisera for its **exceptional customer support** , consistently resolving issues and enhancing user experience. [ See 44 mentions ](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1602595&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Automation and Exceptional AI-Powered Support" What do you like about Aisera? We use Aisera for automating most our business repetitive tasks and it has been working awesomely well. From ease of customization to using Aisera, ev ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Perfect Side of Aisera and the Limitations that makes it Inefficient" What do you like about Aisera? Aisera is impeccable in integration of various AI systems, which automates various tasks The software has a generative AI support, that enables accu ##### 4. Artificial Intelligence Users appreciate the **effortless automation** provided by Aisera, enhancing productivity and customer service efficiency. [ See 34 mentions ](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1603529&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Automation and Exceptional AI-Powered Support" What do you like about Aisera? We use Aisera for automating most our business repetitive tasks and it has been working awesomely well. From ease of customization to using Aisera, ev ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Automated Support Program with AI Agentic Facilitation" What do you like about Aisera? Aisera plays a committed role for setting up a library that includes specialized information and agents, including Finance, HR, IT, among others The ##### 5. Automation Users value the **automation capabilities** of Aisera, significantly reducing agent workload and improving response efficiency. [ See 34 mentions ](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1604623&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.5/5 "Effortless Automation and Exceptional AI-Powered Support" What do you like about Aisera? We use Aisera for automating most our business repetitive tasks and it has been working awesomely well. From ease of customization to using Aisera, ev ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Automated Support Program with AI Agentic Facilitation" What do you like about Aisera? Aisera plays a committed role for setting up a library that includes specialized information and agents, including Finance, HR, IT, among others The ### 5 Cons or Disadvantages of Aisera ##### 1. Learning Curve Users face a **steep learning curve** with Aisera, requiring extra support for successful integration and deployment. [ See 23 mentions ](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1604409&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Automated Support Program with AI Agentic Facilitation" What do you dislike about Aisera? Aisera demands extra tuning, which needs manual engagement to ensure smooth knowledge update The price for Aisera is quite opaque, and this makes it SM sheetal m. Mid-Market (51-1000 emp.) 4.5/5 "Robust and Smart AI Driven Support for Businesses, Despite the Complex Set up" What do you dislike about Aisera? Aisera is a technically solid approach that demands extensive and detailed fine tuning, which is complex and draining To firms with financial proble ##### 2. Time-Consuming Users find the **initial setup and training time-consuming** , leading to a slower start for peak performance. [ See 15 mentions ](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1602515&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Automated Support Program with AI Agentic Facilitation" What do you dislike about Aisera? Aisera demands extra tuning, which needs manual engagement to ensure smooth knowledge update The price for Aisera is quite opaque, and this makes it SM sheetal m. Mid-Market (51-1000 emp.) 4.5/5 "Robust and Smart AI Driven Support for Businesses, Despite the Complex Set up" What do you dislike about Aisera? Aisera is a technically solid approach that demands extensive and detailed fine tuning, which is complex and draining To firms with financial proble ##### 3. Complexity Users find Aisera to have **complexity in setup and maintenance** , requiring ongoing adjustments for optimal performance. [ See 14 mentions ](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1603667&qs=pros-and-cons#reviews) See Related User Reviews SM sheetal m. Mid-Market (51-1000 emp.) 4.5/5 "Robust and Smart AI Driven Support for Businesses, Despite the Complex Set up" What do you dislike about Aisera? Aisera is a technically solid approach that demands extensive and detailed fine tuning, which is complex and draining To firms with financial proble ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 4.0/5 "Perfect Side of Aisera and the Limitations that makes it Inefficient" What do you dislike about Aisera? Aisera demands a dedicated internal support, which makes our budgets high Setting up Aisera has some complications The pricing plan is opaque and c ##### 4. AI Limitations Users find the **slow AI training and limited complex response handling** to be challenging and time-consuming. [ See 12 mentions ](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1604125&qs=pros-and-cons#reviews) See Related User Reviews LH Lawrence H. Enterprise (\> 1000 emp.) 4.0/5 "Aisera is a great tool to aleviate some stress on Service Desk calls" What do you dislike about Aisera? Some of the options with in the product itself are a bit limited at the moment. We also need to bolster user adoption rates for the Chatbot. ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Enterprise (\> 1000 emp.) 4.0/5 "Aisera experience" What do you dislike about Aisera? -There are features that we want that are not available yet. -Workarounds and fixes take sometime to take place. - GPT is not enabled automatically ##### 5. Steep Learning Curve Users experience a **steep learning curve** with Aisera, requiring extra time and support during initial setup. [ See 12 mentions ](https://www.g2.com/products/aisera/reviews?filters%5Bsentiment_snippet%5D=1607558&qs=pros-and-cons#reviews) See Related User Reviews ![Aditya A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya A.") AA Aditya A. Enterprise (\> 1000 emp.) 4.0/5 "Aisera Agentic AI: AI you can rely on." What do you dislike about Aisera? Honestly, Aisera is pretty powerful and does a lot with automation, but it’s not something you can just plug in and forget about. It takes a fair bit ![Shubham S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Shubham S.") SS Shubham S. Mid-Market (51-1000 emp.) 4.5/5 "Helps us handle support faster and better" What do you dislike about Aisera? Getting everything set up the way we wanted took more time than expected, and some of the advanced reports aren’t as easy to use as they could be. It’ ## Top-Rated Alternatives [ ![ServiceNow EmployeeWorks](https://images.g2crowd.com/uploads/product/hd_favicon/f619f7cb75105cae5ab835c59f1c582d/servicenow-employeeworks.svg "ServiceNow EmployeeWorks") ServiceNow EmployeeWorks 4.4/5(127) ](https://www.g2.com/products/servicenow-employeeworks/reviews) [ ![Kore.AI](https://images.g2crowd.com/uploads/product/hd_favicon/a393abea50ebeb1acd100fe66ba5af81/kore-ai.svg "Kore.AI") Kore.AI 4.6/5(505) ](https://www.g2.com/products/kore-ai/reviews) [ ![Fin](https://images.g2crowd.com/uploads/product/hd_favicon/5d5fd30de40ef30f077664aa44f9775a/fin.svg "Fin") Fin 4.5/5(3,901) ](https://www.g2.com/products/fin/reviews) [ View All Alternatives ](https://www.g2.com/products/aisera/competitors/alternatives) ![Verified User in Insurance](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Insurance") II Verified User in Insurance Enterprise (\> 1000 emp.) 10/26/2023 "Aisera - An Easy-To-Use Chat Bot!" 4.5/5 What do you like best about Aisera? Aisera really makes it easy for our end users to comminucate with the bot. Other chat bots can be rigid with phrasing or options, but Aisera makes it easy to fill out our bot with useful information. Customizing it is easy once you get the hang of it, and their customer liasons will help a lot if you need it. Review collected by and hosted on G2.com. What do you dislike about Aisera? No real downsides are coming to mind. No major roadblocks have been encountered. Review collected by and hosted on G2.com. What problems is Aisera solving and how is that benefiting you? Many of our users aren't tech-savvy, so they have a hard time articulating their issues. We were able to use Aisera to help users discern what their problems are, and provide self-service documentation that can solve the issue. This results in most chatters not contacting the Service Desk for further help, and frees up more resources for people with bigger issues. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Pharmaceuticals](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Pharmaceuticals") AP Verified User in Pharmaceuticals Enterprise (\> 1000 emp.) 3/21/2024 "Fostering a symbiotic relationship" 5/5 What do you like best about Aisera? Their collaboration efforts to ensure the client is successful Review collected by and hosted on G2.com. What do you dislike about Aisera? Demand needs vs Resources to meet the demand of a very large and global organization that has a lot of demands Review collected by and hosted on G2.com. What problems is Aisera solving and how is that benefiting you? It solved our cultural issue with refusing to self service. We have now been able to reverse the trend which has significat cost savings to the support entity. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 6/9/2023 "Finally an ML/AI tool thats not a black-box that puts you in control" 5/5 What do you like best about Aisera? Aisera's platform helped Gap Inc transform the way we support our employees. In just 6 weeks, we were able to onboard onto the tool and make an impact on day one. With their fantastic support team's guidance, we empowered our internal teams to put the tool to work precisely to meet our business needs. For any enterprise looking to transform their support models, this is a great investment. Review collected by and hosted on G2.com. What do you dislike about Aisera? I wish it was easier to understand how we could put other parts of their platform to work for our business. It would be great to have more accessible demo and staging environments. Review collected by and hosted on G2.com. What problems is Aisera solving and how is that benefiting you? Aisera helped us transform our internal employee support needs. Their platform has allowed us to provide a self-service support model that has reduced the number of support tickets submitted by employees. Also, we have used the tool as a proactive outbound communication tool that has helped us accomplish critical automated processes resulting in huge savings across the business. Review collected by and hosted on G2.com. Show More 9/1/2023 Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") II Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 8/29/2023 "My Aisera Experience" 5/5 What do you like best about Aisera? I am writing to express my satisfaction with Aisera's product and services. I have been using Aisera for months to automate our IT support workflows, ticketing , and I have been very impressed with the results. Aisera's user interface is very intuitive and easy to use. I was able to get up and running quickly, and I have been able to easily create tickets and engage support. Aisera has helped us to reduce our calls and tracking ticketing volume. I am confident that Aisera will continue to be a valuable asset to our organization. 1. The user interface is very user-friendly and easy to learn. 2. The product is very flexible and can be customized to meet specific needs. 3. The product is very reliable and has been stable in our environment. Overall, I am very happy with Aisera and I would highly recommend it to anyone looking for an IT support automation solution. Review collected by and hosted on G2.com. What do you dislike about Aisera? Overall, Aisera is a powerful tool that can be very helpful for organizations that want to improve their service, support, and operations experience. It can be impersonal. Some customers may prefer to interact with a human rather than a chatbot. Aisera can sometimes feel impersonal, and it may not be able to provide the same level of empathy and understanding as a human agent. Review collected by and hosted on G2.com. What problems is Aisera solving and how is that benefiting you? For me, Aisera can automate a wide range of tasks, such as answering customer questions, provisioning IT resources, and troubleshooting incidents. This can help to reduce the need for human labor and save organizations money. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") TC Verified User in Computer Software Enterprise (\> 1000 emp.) 8/18/2023 "Aisera adds value as a self service tool that connects our customers with solutions" 4/5 What do you like best about Aisera? Aisera is an intuitive platform that allows us to quickly deliver solutions to our customers! It adds significant value to our company as a self service tool that connects our customers with resolutions to common use cases via our Knowledge Base articles and through step-by-step instruction. Its ability to perform automated tasks and verify customer permissions sets it apart as well. Review collected by and hosted on G2.com. What do you dislike about Aisera? While building conversation flows is straightforward, many of the build widgets are not available for use when building action flows (flows that include automated actions taken of behalf of the customer). For example, each option in an options list needs to be created and coded individually in order to function as expected. Additionally, the inability to accurately test action flows using the AI Lens function significantly impacts our team. Finally, the sensitivity of the system when building options lists for any type of flow (conversation or action) leaves much to be desired as details such as spaces and special characters break the options list functionality on the customer side. Review collected by and hosted on G2.com. What problems is Aisera solving and how is that benefiting you? Connecting customers with resolutions to common use cases (through both step-by-step instruction and utilizing our Knowledge Base of articles) allows us to improve customer experience and provides additional availability for both our nontechnical and technical support engineers to address more challenging support requests. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Larry C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Larry C.") LC Larry C. Enterprise (\> 1000 emp.) 6/27/2023 "Aisera, Great Potential, Waiting for Results" 4/5 What do you like best about Aisera? The upside of having Aisera in our environment is having a chatbot handle user requests. Sometimes, it is difficult to take all requests, and Aisera helps alleviate the stress that would typically be placed on our agents. Review collected by and hosted on G2.com. What do you dislike about Aisera? Aisera's concierge feature would give wrong articles to users, and for us to retrain the model to be better. There needs to be a better way to discard wrong/outdated articles to be served to users and to update them automatically. Review collected by and hosted on G2.com. What problems is Aisera solving and how is that benefiting you? I would say that our experience with Aisera is all right, that there is a lot of expansion, but some vast features are missing that would be expected from an AI to understand. With ChatGPT’s implementation, we hope to see overall product improvement and expand our usability with our environment with Aisera. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 2/20/2024 "Amazing People" 5/5 What do you like best about Aisera? Ease of implemetnion was quick and easy. Aisera team is quick to resolve issues when one arises. Made automation an easy task. Review collected by and hosted on G2.com. What do you dislike about Aisera? A few minor bugs in the AI Bot. However the team was quick to respond to the issues Review collected by and hosted on G2.com. What problems is Aisera solving and how is that benefiting you? Automation on adding AD groups, self service password resets. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite SS Shawn S. Enterprise (\> 1000 emp.) 5/15/2023 "Great product if you have the resources dedicated to it." 3.5/5 What do you like best about Aisera? Aisera has really helped us streamline our helpdesk processes. Many of the mundane tickets we get are now getting solved quicker and simpler, thanks to Aisera. Review collected by and hosted on G2.com. What do you dislike about Aisera? It was a rocky start, with a lot of functionality missing when we started. It is also a lot to maintain and build out, and we realized quickly we would need a dedicated person to work with Aisera and build it out with them. Review collected by and hosted on G2.com. What problems is Aisera solving and how is that benefiting you? We used to get a lot of the same tickets in our helpdesk queue and have been able to offload the functionality to solve those simple tickets using Aisera as a chatbot for the end users. It ties into your existing products and can automate a lot of things end users were calling in for. Now it frees up our helpdesk to work on more critical tickets and automatically escalates more important tickets to them when needed. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite SG Scott G. Enterprise (\> 1000 emp.) 6/2/2023 "Love the automation experience that we've added to our environment" 4/5 What do you like best about Aisera? The ability to automate many of our more common support issues and requests through AI. Aisera helps us by developing a personalized experience for our employees who can use this platform to submit requests, ask questions, and expect instant response and resolution. Review collected by and hosted on G2.com. What do you dislike about Aisera? While we get a lot of data out of the tool, walking through dashboards and graphs and filtering down deeper to get to the facts seems tedious. I'd like to see some better reporting capabilities including scheduled reports that could be automatically emailed out. Review collected by and hosted on G2.com. What problems is Aisera solving and how is that benefiting you? Our chatbot is now handling the top requests and providing answers to the most commonly asked questions previously handled by our Helpdesk. That frees up our Helpdesk staff to handle the more challenging issues and lengthier requests until we can automate the chatbot to handle some of those things too. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: Seller invite ![Verified User in Retail](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Retail") AR Verified User in Retail Enterprise (\> 1000 emp.) 10/5/2023 "Aisera Is A Great Solution To Creating Interactive FAQs" 4.5/5 What do you like best about Aisera? Aisera is a great alternative to an FAQ document that is often not available or referenced when immediate answers are really needed.. It makes things much more interactive and always available. The interface is user friendly and can be implemented on a variety of platforms. Their customer support team is willing to listen to our concerns and come up with solutions. Review collected by and hosted on G2.com. What do you dislike about Aisera? There is a lot of work required on the front-end to build the intents and flows. Continuous maintenance is required. Review collected by and hosted on G2.com. What problems is Aisera solving and how is that benefiting you? Aisera is a great alternative to an FAQ document that is often not available or referenced when immediate answers are really needed. It makes things much more interactive and always available Review collected by and hosted on G2.com. 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