--- title: Aisera Reviews meta_title: 'Aisera Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 146 reviews by the users' company size, role or industry to find out how Aisera works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 146 scale: '5' date_modified: '2026-07-17' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Aisera Reviews **Vendor:** Automation Anywhere **Category:** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 146 ## About Aisera Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity, and an enhanced employee experience. Aisera’s Agentic AI platform acts as a cognitive layer of Artificial Intelligence on top of existing enterprise infrastructure, delivering a single pane of glass view into all business knowledge stored in all the disparate SORs, data systems, and applications that most enterprises accumulate over decades of technology investments. With a no-rip-n-replace approach, Aisera readily integrates with these existing SORs and applications and provides businesses the ability to launch fully autonomous agents that meet and exceed the most stringent enterprise data security, privacy, and compliance requirements and policies. The result is a highly efficient enterprise with transformed employee and customer experiences that translate into a continued increase in productivity levels across the enterprise. ## Aisera Pros & Cons **What users like:** - Users praise Aisera for its **easy implementation and integration** , ensuring a smooth transition and excellent support. (51 reviews) - Users find Aisera's platform incredibly **easy to use** , with seamless integration and supportive implementation from the technical team. (46 reviews) - Users commend Aisera for its **exceptional customer support** , consistently resolving issues and enhancing user experience. (44 reviews) - Users appreciate the **effortless automation** provided by Aisera, enhancing productivity and customer service efficiency. (34 reviews) - Users value the **automation capabilities** of Aisera, significantly reducing agent workload and improving response efficiency. (34 reviews) - Users appreciate the **ease of use and automation** offered by Aisera, enhancing helpdesk efficiency and reducing agent stress. (34 reviews) - Efficiency (31 reviews) - Features (23 reviews) - Problem Solving (23 reviews) - Customer Engagement (21 reviews) **What users dislike:** - Users face a **steep learning curve** with Aisera, requiring extra support for successful integration and deployment. (23 reviews) - Users find the **initial setup and training time-consuming** , leading to a slower start for peak performance. (15 reviews) - Users find Aisera to have **complexity in setup and maintenance** , requiring ongoing adjustments for optimal performance. (14 reviews) - Users find the **slow AI training and limited complex response handling** to be challenging and time-consuming. (12 reviews) - Users experience a **steep learning curve** with Aisera, requiring extra time and support during initial setup. (12 reviews) - Improvement Needed (11 reviews) - Users experience **inaccuracy** with Aisera, leading to irrelevant solutions and frequent retries for effective assistance. (10 reviews) - Required Expertise (10 reviews) - Understanding Issues (9 reviews) - Complex Usability (8 reviews) ## Aisera Reviews ### 1. helpful little AI **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Aisera?** i like how you can type in your problems and it will direct you to the articles **What do you dislike about Aisera?** some times the system takes me to the wrong soutions of my problems and I have to re try again **What problems is Aisera solving and how is that benefiting you?** i asked about an issue and it was able to direct me to solve it or make a ticket ### 2. Excellent AI Service **Rating:** 4.5/5.0 stars **Reviewed by:** Ben C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Aisera?** Aisera has enabled our company to provide excellent chatbot experiences to our employees for their IT needs. **What do you dislike about Aisera?** The integration has taken a long time and learning to administrate the platform has proven challenging. **What problems is Aisera solving and how is that benefiting you?** Aisera provides customer support equivalent or better than a human can provide. ### 3. Aisera chatbot **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Aisera?** Easy integration with our systems. Easy to configure and implement. **What do you dislike about Aisera?** Would like to see integration with some form of authentication mechanism. **What problems is Aisera solving and how is that benefiting you?** Creating a single stop self-service process for our staff/faculty students by which they can submit tickets. They can also find resolution to the most common asked questions. ### 4. We use Aisera for our automated chat bot **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Aisera?** It does seem to redirect a lot of issues that would typically have to be done by human intervention **What do you dislike about Aisera?** The AI is not foolproof yet as sometimes issues get stuck on logic and suggestions are not helpful **What problems is Aisera solving and how is that benefiting you?** Repetitive issues that can be handled by moving people to a KB articl ### 5. Consistently Impressed - Great Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Christian S. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Aisera?** The support I receive from the teams has been great, specifically from our account manager Jaydeep. He has always shown a great attitude. **What do you dislike about Aisera?** I wish integration were more simple to manage. I think it should be easier to maintain connections between two large/popular systems. **What problems is Aisera solving and how is that benefiting you?** Support deflection and a better overall UX for customers. ### 6. Chat Engineer **Rating:** 5.0/5.0 stars **Reviewed by:** Nick B. | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Aisera?** I like that it's easy to use and intuitive. It's very helpful for our end users to have knowledge flows and automations. **What do you dislike about Aisera?** I don't have much to complain about as of today. **What problems is Aisera solving and how is that benefiting you?** Aisera is helping our end users become self-sufficient. It's very beneficial to have our end users be able to create tickets themselves and fill out request forms themselves. I'm excited to automate more things to make things easier for our end users. ### 7. Aisera Relieves Pressure **Rating:** 5.0/5.0 stars **Reviewed by:** Coltin W. | Global Service Desk Lead, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Aisera?** The ability to take the mundane, and automate it in the easiest way. **What do you dislike about Aisera?** Some complex issues make for some complex flows **What problems is Aisera solving and how is that benefiting you?** Aisera helps us by automating repetitive tickets and taking them out of our queue. ### 8. Great for text completion **Rating:** 4.0/5.0 stars **Reviewed by:** Camila H. | Support Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2023 **What do you like best about Aisera?** Autocomplete of sentences is my most used feature, it makes the replies faster **What do you dislike about Aisera?** Liks made available aren't always up to date. **What problems is Aisera solving and how is that benefiting you?** Quicker responses, quick access to internal support articles and links ### 9. Very good chatbot and automation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Vijay R. | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Aisera?** It is a good chatbot which is customisable to our requirements and is being used by various departments like HR and IT. Many of the processes are automated using the flows on Aisera. **What do you dislike about Aisera?** I wish it could be easy to learn and be less dependent on support **What problems is Aisera solving and how is that benefiting you?** Raising incidents, providing kbs to users and some self service things like password reset. ### 10. Decent chatbot software **Rating:** 4.0/5.0 stars **Reviewed by:** Alex B. | Senior Business Systems Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** October 31, 2022 **What do you like best about Aisera?** Aisera was good about partnering with us on the rollout. The business team is happy with the deflection results and accuracy of knowledge predictions. It's been fairly low maintenance since go-live. **What do you dislike about Aisera?** Aisera is a fairly young product, so the feature set isn't as large as some competitors. **What problems is Aisera solving and how is that benefiting you?** Embedded self-service deflection with a basic chatbot that can return knowledge articles to deflect to self service before handing off to a separate system for live chat. ### 11. Support Chatbot **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Aisera?** Aisera has been great to work with, they are very accommodating, attentive and do very well with collaboration. **What do you dislike about Aisera?** Would like a more organized format for projects that need to be completed so both sides know where the progress is and what needs to be completed. Need better organization around project timelines and commitments for changes. **What problems is Aisera solving and how is that benefiting you?** Deflection, metrics and getting our content where it needs to be. Recently Translation has been brought to the table. ### 12. AIsera is a great option for your business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Aisera?** The team that helps support us in the project implementation has been incredible. Any questions regarding the implementation and enhancement of this AI Chatbot have been taken care of promptly. **What do you dislike about Aisera?** The initial implementation of this Chatbot, in the beginning, takes quite a bit of time to get it running correctly, but once you put the time and effort in, it will start enhancing itself. **What problems is Aisera solving and how is that benefiting you?** We needed a solution to help keep our ever-growing IT Call Volume down. We are also looking into implementing the same process for our HR Helpdesk. It provides solutions to help us grow as a company. ### 13. Requires work to maximize the benefit **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Aisera?** Our contacts at Aisera are nice and helpful. The bot is also polished in its external appearance and has a lot of customizability in its settings. If we had the time and resources to build it out, I think it could be more useful. **What do you dislike about Aisera?** Reviewing requests and editing intents is not maintainable for us unless we have a dedicated team to review requests each week. The initial pitch involved intelligent AI that would analyze our tickets, our knowledge base, and our service catalog and could help recommend solutions to us within our ticketing system. However, those and other features either didn't come to fruition, took more than a year, or would take a lot of work on our end to get up and running. **What problems is Aisera solving and how is that benefiting you?** We are trying to intercept questions before they become tickets. A chatbot is a friendlier way for users to search our knowledge base. However, I don't believe that the chatbot has made a large difference. We have a low volume of use and a decent percentage of questions are not answered correctly or unanswerable through a chatbot. ### 14. the Aisera team is very responsive to requests, and very easy to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Gregory M. | Information Technology Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Aisera?** Multiple channels of communication and ongoing support have been excellent **What do you dislike about Aisera?** Some challenges with language processing versus how our guests are helped. This will only improve with time though **What problems is Aisera solving and how is that benefiting you?** Reducing costs by automating many support tasks ### 15. Ease of setup and great follow up **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki G. | Premier Accounts Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Aisera?** Great product and even greater team behind the product. Product is user friendly and has great possibilities to add more features down the line. Having the visuals helps with new setup and training. **What do you dislike about Aisera?** Although the visuals make the setup easy, it would be great to have more background documentation as a reference. **What problems is Aisera solving and how is that benefiting you?** . ### 16. Easy setup, great service, and the Product works as advertised. **Rating:** 5.0/5.0 stars **Reviewed by:** Tavis R. | Sr. Director, Global Technical Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Aisera?** The support team at Aisera is extremely responsive, the onboarding was a breeze, and the product simply works. **What do you dislike about Aisera?** nothing, totally satisfied with the product. **Recommendations to others considering Aisera:** If you are looking for a great product with a highly motivated support team, look no further! **What problems is Aisera solving and how is that benefiting you?** Aisera lets us intelligently provide self-serve support to our customers. We have seen high deflection rates and are able to quickly identify knowledge gaps. This alleviates pressures on support agents, drives down costs, and still allows us to provide a high quality support experience. ### 17. Moving forward **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** August 30, 2022 **What do you like best about Aisera?** The technology is really interesting and now that we have an established team from Aisera, there has been a lot of open communication in terms of matching our needs and expectations. **What do you dislike about Aisera?** The beginning communication was very choppy and inconsistent. It seems that the company is going through a transition in size and their people are working on several things at once and are potentially overburdened. **What problems is Aisera solving and how is that benefiting you?** Handling time and knowledge transfer improvements between our agents and customers. Improving the speed at which customers are receiving support online. Improving the experience for our agents in finding accurate information. ### 18. Making big moves **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Aisera?** Aisera has an excellent support team. Quite simply they are there when you need them. **What do you dislike about Aisera?** I can't think of any downside to a team that works with you and for you. **What problems is Aisera solving and how is that benefiting you?** Aisera helps us to support to our customers while giving our own staff the ability to focus on our growing company. Aisera staff and our support staff can address concerns that develop, immediately to close gaps in processing and expansion. ### 19. A very good Conversation AI platform with a great visualization tool for the workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Aisera?** The thing I liked the most is the Visualization of the Knowledge and Action flows that we create. It is way ahead of anything that is currently available in the market **What do you dislike about Aisera?** More documentation on using the various features within Aisera would be beneficial. For instance, I have been asked by some business users on steps to set up a simple knowledge flow and to modify some minor text within the flow by themselves. But I couldn't share any tutorial or document that could help them get started. **What problems is Aisera solving and how is that benefiting you?** For now, we are using it to deflect the support requests by providing necessary info to the end user through self-service. Providing support to the users by crawling through KB is extremely useful as it get us going without much of setup time. ### 20. Snap IT Bot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Aisera?** I like to see that our work is in production and the company has been able to use it, this work is going to help us a lot in dealing with user issues. **What do you dislike about Aisera?** It annoys me that we cannot solve everything that is requested of us through our work, but there are some things that are out of our hands. **What problems is Aisera solving and how is that benefiting you?** Aiera is solving workflow problems for us in a very efficient way ### 21. HIGH potential, still learning **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Aisera?** 1-Aisera does seem to have the capability to accomplish the level of accuracy offered by the tool, guaranteeing the satisfactory conversational experience expected by customers. 2-Aisera's human team is of great quality as people and highly knowledgeable of nowadays technologies and AI industry; Aisera's team is willing to listen to their customers and aim for satisfaction as long as its within their control; its very satisfactory to be able to have conversations at high technical levels with people with the right knowledge. **What do you dislike about Aisera?** These are not "dislikes" but areas for improvement 1- The level of effort to accomplish such accuracy is larger than pitched, the tool can be as specific and accurate as you are willing to create the right flows to guarantee accurate responses and these expectations need to be set more clear. 2- Its still considered a start up, a young company, therefore, as they gain new customers, with different needs and requests, they are still learning what they are missing and where they need to grow and dedicate more attention. **Recommendations to others considering Aisera:** N/A **What problems is Aisera solving and how is that benefiting you?** Technical conversations with end user customers ### 22. Start up with potential **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Aisera?** I love the improvements made to the Analytics, where we dig into the Unresolve Conversations. **What do you dislike about Aisera?** There is a lack of automation and intelligence, making me spend more time than I want updating intents **What problems is Aisera solving and how is that benefiting you?** Aisera is working toward automating/scheduling a crawl to sync our knowledge content; ensuring customers are provided with accurate information ### 23. The Front line of a revolutionary product. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about Aisera?** As an IT architect, it's my primary role to seek out newer and better solutions for customers. Aiserra's product is a top-tier solution with limitless possibilities. **What do you dislike about Aisera?** Nothing. Reviewed Demo, Spoke Directly with an SME, and asked all the Hardball questions. Found no issues and see the potential behind this product and its Team. **What problems is Aisera solving and how is that benefiting you?** N/A ### 24. Helpful for support case deflection **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** February 25, 2022 **What do you like best about Aisera?** One of our favorite features is the Flow Analytics. Many of our common issues are resolved via workflows created, so having an easy view of what our users have selected the most on during the flow is great. Working with the CSMs have been helpful to get our resolution rate increased **What do you dislike about Aisera?** The platform is quite technical to use. The initial setup was complex and there were hiccups, but the CSMs were very helpful to get things back in order and moving along. It's nice to feel that there is a whole team behind to help with our needs, however, it would be great if it was better to managing more functions on our own. **What problems is Aisera solving and how is that benefiting you?** Aisera has been helpful to deflect users from submitting support cases as their FAQs could be resolved through already created knowledge content. The created workflows have been great in guiding our users to be more specific in their inquiry, thus finding existing solutions to common issues. It has also helped us identify what areas/topics our knowledge content is missing to supplement and improve the experience for future users ### 25. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Vishnu P. | Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Aisera?** Use Interface and accessibility are the major plusses for the tool **What do you dislike about Aisera?** Being a Startup , The project management and the time to resolve or add a change/improvement/issue needs more work and attention from their side. **Recommendations to others considering Aisera:** AISERA is an amazing platform and have a great team to work with. Being a startup has its own shortcomings which can easily be ignored. Go for the product. **What problems is Aisera solving and how is that benefiting you?** We are using it for a chat bot to help self solve customers on their issues. The AI driven suggestions is the key benefit and the ability to create our own flows and navigations is very helpful ### 26. Awesome and reliable platform **Rating:** 5.0/5.0 stars **Reviewed by:** Carolina C. | LTAM Vendor Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2022 **What do you like best about Aisera?** Awesome customer service, always reliable and attentive to any feedback, constant support, and continuous follow-up. Flexible Platform capable to evolve with the business and the customer needs. User-friendly visibility to all metrics and customer entries. **What do you dislike about Aisera?** Some needs are still under review due to technical feasibility. e.g Language split by country. **What problems is Aisera solving and how is that benefiting you?** A reliable digital platform for our customers using self-help options. Still validating volume deflection that has not been reflected with AI. ### 27. Aisera: Always reliable, kind and hardworking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Aisera?** I like the people first and foremost. I appreciate their dedication to their customers and their willingness to do whatever it takes for us to feel satisfied. They are strong communicators and are always providing helpful assistance and feedback. **What do you dislike about Aisera?** There is not too much that I dislike. With every customizable tool, there can be a strong dependency on our account manager to make changes. That said, Meshell is always available and highly responsive, so the impact is a positive one. **Recommendations to others considering Aisera:** Know your product and your customer well **What problems is Aisera solving and how is that benefiting you?** The problem we are solving is the member's dependency on a live agent. This problem drives our volume and contact rate. Most customers want to self-cure and find quick and easy ways to resolve their concerns. AI allows us to, inch by inch, remove that dependency and give our customers a sense of self-empowerment. ### 28. Positive experience working with the Aisera ChatBot **Rating:** 4.5/5.0 stars **Reviewed by:** Mary M. | Business Transformation Leader, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Aisera?** The Aisera ChatBot provided a common location for all knowledge articles, links, and documentation for our company. The users could go to a single place to find common business questions. **What do you dislike about Aisera?** The tool's Admin Council is not as robust as it could be. Some manual processing outside the Admin Council was necessary to collect accurate data for our team. **What problems is Aisera solving and how is that benefiting you?** Addressing repetitive questions and repetitive tickets reduced support effort. The step by step workflows helped users understand required information needed to create tickets. ### 29. AI bots are not going away and if you aren't using one, you're behind the curve. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Aisera?** The visual-based flow construction makes building flows quite easy. The overall layout and functionality of the administration UI is well-conceived and self-guiding for the most part. The items that you most commonly used are easily accessible. Even when implementing over 100 unique flows, the organization is such that you can quickly view and edit things without becoming overwhelmed. **What do you dislike about Aisera?** Reporting. However, for companies with fewer flows covering less areas, this shouldn't be a consern. However, Aisera has been focusing on this aspect recently and continues to develop and roll out new and updated features regularly which has made reporting easier and more meaningful. Additionally, they have been very receptive to our feedback and incorporated many of our requests into feature releases. **What problems is Aisera solving and how is that benefiting you?** Knowledge delivery is our key objective. With thousands of KB articles and hundreds of product guides, getting the right document in front of a customer can be a challenge using the standard federated search. By guiding the customer to a potential solution, customers can be served a targeted solution with additional instructions specific to their issue. Additionally, if a solution cannot be found, instructions for data collection and testing can be provided, speeding up the service request initial collection and investigation phase. ### 30. Very impressed with the quality of work and delivery of the Aisera team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Aisera?** The constant communication of the Aisera team with the business The quality of the work The prompt response to issues and or questions that arise **What do you dislike about Aisera?** So far I have not seen any downsides to using Aisera **What problems is Aisera solving and how is that benefiting you?** The chatbot integration with the website means more customers get answers to the issues or questions they have about their products ### 31. Layman's thoughts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Aisera?** Being able to automate repetitive task and giving the users the ability to help clients quickly. **What do you dislike about Aisera?** The initial phase of providing knowledge base articles and best actions before ticketing kicks in. It doesn't give our users a great UX when engaging/ creating a ticket. **Recommendations to others considering Aisera:** This made our lives so much easier and it will help you too. You will see a massive difference. **What problems is Aisera solving and how is that benefiting you?** We are solving repetitive tasks being done by our top talent. It reduced the time it takes to resolve it means our resources can work on other things. ### 32. A service desk revolution. **Rating:** 5.0/5.0 stars **Reviewed by:** Carl T. | Chief Technology Officer, Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2021 **What do you like best about Aisera?** Aisera allows enterprises the ability to reinvent their support infrastructure and deliver an excellent workforce experience. **What do you dislike about Aisera?** It's so effective that leadership has a difficult time believing it until they see the data. **Recommendations to others considering Aisera:** Get it now. **What problems is Aisera solving and how is that benefiting you?** We are auto resolving 81% of all IT requests across a 10,000 user organization. It has allowed for several millions of dollars in cost savings in our first year. ### 33. It is a great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Aisera?** AI Service Desk is very helpful in finding and resolving issues without waiting for an agent to get connected to us. **What do you dislike about Aisera?** At times the AI Service Desk disconnects and end the sessions and will have to start a new chat. **What problems is Aisera solving and how is that benefiting you?** We are able to solve so many issues which can be done by users directly reducing the call/chat/ticket volume for us. ### 34. We have used the Aisera Conversational AI in our Support Assistant Technology **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Aisera?** The ability to create knowledge flows quickly to react to security advisories and product updates **What do you dislike about Aisera?** Not enough documentation and clarity on how the admin UI works. **What problems is Aisera solving and how is that benefiting you?** We have been helping our customers with virtual assistant support for technical and non technical issues for their products. ### 35. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Shalini R. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2021 **What do you like best about Aisera?** It is a great tool that helps with everyday tasks and gives you a single pane to accomplish all of your work rather than jumping through hoops. **What do you dislike about Aisera?** It needs additional functionalities and continues updating. I feel an update/upgrade takes so long, but it could be my organization's choice. **Recommendations to others considering Aisera:** It gets the job done. **What problems is Aisera solving and how is that benefiting you?** It solves time to completion, or as we call it time to close. It gives us easy access to chats and pre-requisite questions to easily help clients. ### 36. Effective Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2021 **What do you like best about Aisera?** Aisera has done a great job simplifying the build-out and maintenance of guided flows. The reporting and dashboards provided although still in the work are very effective and better than others. **What do you dislike about Aisera?** Their continuous growth although great for all parties has also come with some challenges from a program and support perspective. **Recommendations to others considering Aisera:** Yes, it has been effective. **What problems is Aisera solving and how is that benefiting you?** Aisera has done a great job as the frontline to our members by providing effective guided flows and self-service education. Continuous learning from the tool has allowed us to improve resolution and deflection. ### 37. It was great experience. Quiet helpful and easy to use. Will recommend it for sure. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2021 **What do you like best about Aisera?** Its pretty helpful because of many features but there is one feature of contact with email integration and chat. Those are very helpful because customer service department is available for 24 hrs for help. **What do you dislike about Aisera?** Nothing much but few things are not understandable might be because of graph explanation. There might be a different method to explain it in a simplier. **What problems is Aisera solving and how is that benefiting you?** Its nothing mich. My experience was good.no complaints ### 38. Effective and Flexible Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Aisera?** The collaboration and partnership from the Aisera team are amazing. They are quick to respond when an issue is found and have helped us understand better how customers are searching and using our knowledge base. **What do you dislike about Aisera?** As the platform grows, there have been strides towards improving this but one area of improvement would be the availability of product documentation and release notes. **What problems is Aisera solving and how is that benefiting you?** AI Customer Service is the face and primary gateway for customer help and support through our chatbot. The volume we receive has helped us understand even better how customers search and use our knowledge base. ### 39. Aisera delivers on both promise of effective AI solution, dedication to partnership for success **Rating:** 4.5/5.0 stars **Reviewed by:** Joel S. | Sr. Manager, Global Customer Support Operations, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2020 **What do you like best about Aisera?** Aisera is young and has a still-developing platform that somehow manages to deliver pretty amazing results form the jump. What really makes working with Aisera enjoyable and boosts the performance of their product as it continues to mature is the effort and availability they dedicate to collaborative partnership. The Aisera team is intimately familiar with our use case, our objectives, our systems, and our team -- primary and secondary stakeholders, product managers, and development engineers on BOTH sides. The level of engagement we enjoy with Aisera allows us to not only leverage the platform to the extent of its capabilities, as well as be creative designing the user experience and 8x8-specific functionality, but also move fast on delivering while staying in close sync. They are great partners and great people, and even (rare) difficult conversations are had with ease, openness, and understanding. **What do you dislike about Aisera?** Though developing rapidly, the platform is still young and there is a lot of work to be done to catch up with OOB features and configurability you might already see as standard in other enterprise conversational AI solutions. In particular, administrative roles and controls, as well as better casual intent filtering in conversation performance reporting, need continued work to achieve ideal manageability. They are close to reaching that next level of administrative sophistication, but not quite there yet. **Recommendations to others considering Aisera:** Know and be clear about the objectives you want to achieve, and realistic about the approach that will require (whether all at once on go-live, or phased into the experience). Understand clearly what constitutes a feature request that will be part of the product roadmap and custom development services, and which is sufficient to your needs. Be available (because Aisera is always ready to engage) and have data to share to drive the AI forward. And understand that AI does not work perfectly or improve out of thin air. Especially if your customer base, content set and/or product suite have complexity and nuance, a lot of initial and continuous refinement will be necessary to get the best results. Set appropriate expectations. And make sure key x-functional collaborators on both sides are introduced early in the process. **What problems is Aisera solving and how is that benefiting you?** We are working on making sure the knowledge content we work very hard to produce and refine via the KCS methodology is leveraged to the maximum extent possible and make answers immediately and easily available to our customers. We are also working to reshape our incoming support traffic towards our web and chat channels and away from the phone for both customer and internal efficiency gains. Almost out of the gate, Aisera's solution was resolving questions at a 40% clip. These days, we are cresting 50% resolution to go along with in-experience hand-offs to live support via chat, web case, and callback requests as needed. Having developed a complete person for our bot (Otto), we have literally made the Aisera AI Service Desk the face of and primary gateway to customer help and support. ### 40. High Performance Engine in a Rapidly Refining Chassis. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Aisera?** Powerful and robust NLP for the basis of the AI. The success team partnered with you is top notch and really dedicated to ensuring your success in using their platform. Very responsive and quick to address issues. The out of box dashboards are impressive in providing a quick snapshot view of operations in real-time or over set periods. Their development team can really seem to work magic based on user requirements. **What do you dislike about Aisera?** As a platform that is maturing there are still some standard features that feel missing or not yet out of the roadmap discussions. Much of the continued growth and maintenance of the platform continued to requires assistance from the AI Customer Service success team, meaning the client does not have as much control over making changes to address performance or user experience. Overall up-time and performance have been good, but alert notification infrastructure has still not fully matured yet. **What problems is Aisera solving and how is that benefiting you?** The platform has become the web gateway to our customers for self service. We've already seen steady growth in engagements/conversations and likely case deflection upwards of 40%. With the continued refinement of the AI NLP and feature roadmap, we are confident in being able to further deliver an excellent self service customer experience. ### 41. Engaging self-service solution for our customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2020 **What do you like best about Aisera?** The ability to easily fine tune the AI model using an intuitive and flexible user interface is one of the things that impresses me most with AI Service Desk. **What do you dislike about Aisera?** Getting AI Service Desk to where we wanted it maybe took slightly longer that I had anticipated. However, the time and effort put in has resulted in the superior experience that we knew we wanted for our customers. **Recommendations to others considering Aisera:** 1) Take full advantage of the knowledge and expertise of your account manager. 2) Ensure that you test the system with "real world" inputs that your customers would use. It's very easy to use your own, internal terminology during testing. But this might not provide optimal training for the model if your customers use different terms. **What problems is Aisera solving and how is that benefiting you?** As a company, we've been focused on delivering self-help tools to our customers for many years, and Aisera has accelerated our progress on this regard. AI Service Desk saves us both time and money by enabling customers to easily find solutions, while freeing up our support agents for more complex issues. ### 42. Good support experience not only for Web AI chatbot users but also AI Service Desk users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2020 **What do you like best about Aisera?** UX of AI Service Desk admin console is designed to be intuitive. Also each menus and options on the console are responding well. This is an advantage not only for user’s initial learning but also daily operation. During the readiness work for implementation, AIERA team provided comprehensive support to us. Especially training session provided from AISERA’s customer success manager was very extremely to understand architecture and admin console deeply. As a result, we have smoothly implemented AI chatbot service to our support portal. After the go Live, we can maintain higher resolution ratio collaborating with AISERA team. **What do you dislike about Aisera?** Although it may sound too specific, new items cannot be added to knowledge Intention and Entity by admin console user directly. But this is just by design and not negative impact for daily operation. **Recommendations to others considering Aisera:** There might be pros and cons, but I found the AI Service Desk is very useful to me than other AI chatbot tools because intuitive UI and admin console performance, excellent support service. **What problems is Aisera solving and how is that benefiting you?** We have improved customer support experience after implementing AISERA Web AI chatbot. Also have captured customer’s intention for support content in real time with admin console’s report feature. ### 43. Building the intelligent ServiceDesk **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 17, 2020 **What do you like best about Aisera?** 2 main parts really make the difference when combining AISera with ServiceNow : 1. The IQ and chatbot that helps agents with providing the correct categories and sub-categories while guiding the end-users with the creation of a ticker or finding the correct information 2. The powerful analytics reporting and the capability to get deep insights on how the AI is trained. Both combined make ServiceNow a lot more easier and fun to use. **What do you dislike about Aisera?** There is not that much to dislike, the onboarding of the chatbot and AI is fast and straight forward. The use of the analytics is something you quickly get used to and provides you with a lot of rich data you can use to take decissions. **What problems is Aisera solving and how is that benefiting you?** The major problem is the miss categorization of the ticket in ServiceNow by agents that have to do this manually and do not understand what the issue is all about. By having the chatbot and Intelligent routing take over the job, the tickets are automatically routed to the correct support groups. The intelligent routing plays a very important role learning form past issues, suggesting but still providing enough flexibility for an agent to intervene manually. ### 44. Customer focused with an aim to deliver incremental results! **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya S. | Product Supportability Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2020 **What do you like best about Aisera?** The AI Customer Service product's ability to improve and calibrate in today's Agile world coupled with the Account Manager's guidance in piecing everything together! **What do you dislike about Aisera?** I wouldn't say 'least helpful', but the challenge in any AI Customer Service product across markets is to be as conversational and and organic as possible making it an emotionally intelligent substitute, and I look forward to help develop that with the team! **What problems is Aisera solving and how is that benefiting you?** This channel of customer engagement made us realize how we can calibrate some of our self-help resources for Customers making them more self-reliant. ### 45. Collaborative partner to enhance our digital experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2020 **What do you like best about Aisera?** Constant partnership and willingness to collaborate on solutions and feature sets. Their wiliness and committing resources to constantly evolve and innovate. **What do you dislike about Aisera?** Would like to see support for more languages out side of the top 5. **Recommendations to others considering Aisera:** Great entry product in to AI/Machine learning, easy on boarding and deployment. **What problems is Aisera solving and how is that benefiting you?** Delivering what many customers want in self help/self resolve. Allowing our customer to get to their solutions quickly and efficiently. We have seen an increase in customer experience and a drastic increase in our self solve rate. ### 46. Our experience with Aisera was very positive and insightful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2020 **What do you like best about Aisera?** The team was very thorough and pleasant to work with! **What do you dislike about Aisera?** Nothing to dislike. I think in the end, we felt we weren't ready to implement. We have a very unique customer base and need to gain more knowledge on the best way to approach them first. **Recommendations to others considering Aisera:** Great option for automated customer service! **What problems is Aisera solving and how is that benefiting you?** Ended up not moving forward with the project but the intent was to install a chat bot across our many ecom stores. ## Aisera Discussions - [What do you recommend for companies considering Aisera for AI-powered customer support?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-aisera-for-ai-powered-customer-support) - 1 comment - [What is Aisera used for?](https://www.g2.com/discussions/what-is-aisera-used-for) - 1 comment - [View Aisera pricing details and edition comparison](https://www.g2.com/products/aisera/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-23+03%3A02%3A48+-0500&secure%5Bsession_id%5D=dc4be277-57ba-44c9-b117-d899d4db9024&secure%5Btoken%5D=0706e1e2010ccbab3efd85766c43c4db8b4028222d0263df5c82a058d7b63871&format=llm_user) ## Aisera Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Gemini Enterprise Agent Platform](https://www.g2.com/products/gemini-enterprise-agent-platform/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Aisera Features **Administration** - Change Management - Asset Management - Reports & Analytics **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Automation - AI IT Agents** - Document Processing - Feedback Collection **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Conversational Automation - AI Agents for HR** - Conversational Assistants - Multi‑Language Support & Localization **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Service Desk** - Help Desk - Incident Reports - Process Workflow **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Automation** - Ticket Resolution - Customization - Intelligent Routing **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Task Automation - AI Agents for HR** - Autonomous Task Execution **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Management** - System Integration - Alerting - Reporting **Functionality** - Personalization - Search Analytics - Integrations **Artificial Intelligence** - Learning - Language - Conversational AI **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Predictive Analytics - AI Agents for HR** - Attrition and Engagement Prediction **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Generative AI** - AI Text Generation - AI Text Summarization **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compliance & Policy - AI Agents for HR** - Policy Enforcement & Compliance **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Multi‑System Integration - AI Agents for HR** - System Integration & Data Access **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms **Proactive Intervention - AI Agents for HR** - Proactive Nudges & Conversation Support **Agent Governance - AI Agents for HR** - Human‑in‑the‑Loop Governance **Talent Acquisition & Recruitment - AI Agents for HR** - AI‑Powered Candidate Screening - Interview & Scheduling Agent ## Top Aisera Alternatives - [Moveworks](https://www.g2.com/products/moveworks/reviews) - 4.4/5.0 (113 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (382 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 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