--- title: Aisera Reviews meta_title: 'Aisera Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 146 reviews by the users' company size, role or industry to find out how Aisera works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 146 scale: '5' date_modified: '2026-07-17' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Aisera Reviews **Vendor:** Automation Anywhere **Category:** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 146 ## About Aisera Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity, and an enhanced employee experience. Aisera’s Agentic AI platform acts as a cognitive layer of Artificial Intelligence on top of existing enterprise infrastructure, delivering a single pane of glass view into all business knowledge stored in all the disparate SORs, data systems, and applications that most enterprises accumulate over decades of technology investments. With a no-rip-n-replace approach, Aisera readily integrates with these existing SORs and applications and provides businesses the ability to launch fully autonomous agents that meet and exceed the most stringent enterprise data security, privacy, and compliance requirements and policies. The result is a highly efficient enterprise with transformed employee and customer experiences that translate into a continued increase in productivity levels across the enterprise. ## Aisera Pros & Cons **What users like:** - Users praise Aisera for its **easy implementation and integration** , ensuring a smooth transition and excellent support. (51 reviews) - Users find Aisera's platform incredibly **easy to use** , with seamless integration and supportive implementation from the technical team. (46 reviews) - Users commend Aisera for its **exceptional customer support** , consistently resolving issues and enhancing user experience. (44 reviews) - Users appreciate the **effortless automation** provided by Aisera, enhancing productivity and customer service efficiency. (34 reviews) - Users value the **automation capabilities** of Aisera, significantly reducing agent workload and improving response efficiency. (34 reviews) - Users appreciate the **ease of use and automation** offered by Aisera, enhancing helpdesk efficiency and reducing agent stress. (34 reviews) - Efficiency (31 reviews) - Features (23 reviews) - Problem Solving (23 reviews) - Customer Engagement (21 reviews) **What users dislike:** - Users face a **steep learning curve** with Aisera, requiring extra support for successful integration and deployment. (23 reviews) - Users find the **initial setup and training time-consuming** , leading to a slower start for peak performance. (15 reviews) - Users find Aisera to have **complexity in setup and maintenance** , requiring ongoing adjustments for optimal performance. (14 reviews) - Users find the **slow AI training and limited complex response handling** to be challenging and time-consuming. (12 reviews) - Users experience a **steep learning curve** with Aisera, requiring extra time and support during initial setup. (12 reviews) - Improvement Needed (11 reviews) - Users experience **inaccuracy** with Aisera, leading to irrelevant solutions and frequent retries for effective assistance. (10 reviews) - Required Expertise (10 reviews) - Understanding Issues (9 reviews) - Complex Usability (8 reviews) ## Aisera Reviews ### 1. Aiera Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** October 24, 2023 **What do you like best about Aisera?** I love how friendly and accomodating everyone at Aisera is. They are always there to hear our concerns and address them immediately. They are very easy to work with. I love that they have such a sense of urgency on everything. Aisera is a great platform that I enjoy working with. The system will be used frequently and so it has been very important to have it just right and have all the amazing features that we need within this integration. I am beyond excited about the work with Aisera. **What do you dislike about Aisera?** I do not have a single complaint about Aisera. They are absolutely amazing to work with. **What problems is Aisera solving and how is that benefiting you?** They are helping to get our Chatbot Integrated and to get the Self Service part of the bot set up so that users are getting answers to their questions right then and there. ### 2. Decent option **Rating:** 4.5/5.0 stars **Reviewed by:** Saad S. | Enterprise (> 1000 emp.) **Reviewed Date:** March 15, 2024 **What do you like best about Aisera?** Highly customizable integrations with Servicenow **What do you dislike about Aisera?** Support ticket wait times. Team has difficulty with reporting since integrating openai **What problems is Aisera solving and how is that benefiting you?** Aisera can help users answer a plethora of IT and HR related questions ### 3. Aisera GPT chatbot - GenAI solution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** October 05, 2023 **What do you like best about Aisera?** "Aisera is a game-changer in the world of AI-driven solutions in chat technology". Among its remarkable features, the Aisera GPT and Gen AI solutions stand out as true gems. These cutting-edge technologies power Aisera's ability to provide unparalleled automation and intelligent support. The Aisera GPT (Generative Pre-trained Transformer) is the backbone of Aisera's NLU capabilities. It excels at understanding and processing human language, making interactions with Aisera feel seamless and natural. Whether you're seeking information, resolving issues, or simply engaging in a conversation, Aisera's GPT ensures that your queries are handled with precision and clarity. **What do you dislike about Aisera?** The customer support is very slow and issues are not reponded and taken care on given timelime for Aiseras Platform. **What problems is Aisera solving and how is that benefiting you?** Aisera is helping us in ticket deflections and helping for faster onboarding and support to users. ### 4. Experience with Aisera **Rating:** 5.0/5.0 stars **Reviewed by:** kristian dior m. | Enterprise (> 1000 emp.) **Reviewed Date:** October 09, 2023 **What do you like best about Aisera?** Aisera platform is a good way for user to be able to interact by typing in request and able to receive/resolve issues **What do you dislike about Aisera?** I don't have any dislike with Aisera as of the moment **What problems is Aisera solving and how is that benefiting you?** Aisera able to resolve users request and its very beneficial with us because we use Aisera as a L0 Service Desk ### 5. Aisera works perfectly fine and as expected **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** August 23, 2023 **What do you like best about Aisera?** The Admin UI of the app is very user friendly and can easily be understand. I am new in automation and still coping up but with the help of the architectural design of the UI keeps my learning at ease. We've been implementing some workflow automation in our ITSM so that our work will be much pretty easier and quick! **What do you dislike about Aisera?** None so far. I'm still trying to understand some of the technical functions of the app but so far everything is good! I'm currently enjoying what I'm learning towards the app and our ITSM admins is indeed a big help in understanding the Aisera app more. **What problems is Aisera solving and how is that benefiting you?** I'm currently assigned to AI Chat Bot to lessen the works of a user/customer when facing an issue. With a simple type-in on the keywords that Aisera knew, the Bot can easily provide solutions on what was programmed. The if-else clause is also the best since there's an option still for a user to create a ticket with the help of Aisera so that user/customer will express more about the request / issue that they're facing. ### 6. Great conversational AI bot in the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** January 31, 2024 **What do you like best about Aisera?** Interacts with users and understands the queries very promptly. Seamless and easy to implement this bot on the channels. Aisera bot will reduce human intervention for simple issues using bots knowledge (acquired from historical data and Knowledge articles) and resolves them, this way we can efficiently use support analysts to work on real problems. **What do you dislike about Aisera?** Lack of documentation/training to individuals **What problems is Aisera solving and how is that benefiting you?** act as a helpdesk agent and respond to user queries faster ### 7. Big Improvements to Ticket Reduction **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Aisera?** The customer success team we have assigned to us has been very responsive to our needs and always quick to help if there are issues. **What do you dislike about Aisera?** The lack of training and quality documentation has caused some issues on our end that slow our ability to do some of the work ourselves. **What problems is Aisera solving and how is that benefiting you?** Aisera has helped us reduce ticket volume across the company, particularly on things like password resets. They are helping us expose documentation that is hidden in ServiceNow and making that available via our chat bot. ### 8. Great tool for Building Paths & Flows! **Rating:** 5.0/5.0 stars **Reviewed by:** Kirsty A. | Enterprise (> 1000 emp.) **Reviewed Date:** August 18, 2023 **What do you like best about Aisera?** Aisera Is easy to use. Its plug and play when it comes to building flows! Its easy to follow, easy to look at staging and build. I love the flexibility ! **What do you dislike about Aisera?** Would like to see a "print" section within a Flow (where we can have users print a path) **What problems is Aisera solving and how is that benefiting you?** Creating paths that will allow customers to choose options for an activity and then provide them with the best possible outcome based on their answers ### 9. People Driven AI Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Zach B. | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Aisera?** Aisera has a tireless team that cares about the concerns raised when we encounter a situation that the AI cannot parse effectively. The automation has driven noticeable results and reduced overhead so our support team can focus on higher-level tasks. **What do you dislike about Aisera?** Driving user adoption of automated solutions is always tricky and can lead to employees circumventing the support process. As the implementation matures, we have seen less pushback and reluctance to use Aisera. **What problems is Aisera solving and how is that benefiting you?** With Aisera, we have reduced the headcount in our Global Support Desk and maintained or improved SLAs and MTTR. The self-service options have increased employee productivity by reducing wait times for repeatable tasks like system logouts. ### 10. Aisera for our IT Support Case Resolution has been positive. **Rating:** 5.0/5.0 stars **Reviewed by:** Rajendra K. | Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Aisera?** Aisera platform has delivered significant value in resolving our IT Support Cases. Developing, integrating, and deploying solutions within Aisera is straightforward and efficient. **What do you dislike about Aisera?** I am currently in a learning phase, and there is nothing specific that I can mention at this point. **What problems is Aisera solving and how is that benefiting you?** Adding value in resolving our IT Support Cases and reducing the need for live agent escalations has greatly improved request resolution efficiency. ### 11. Two Steps forward, One Step Back **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Aisera?** Aisera is an excellent program for creating basic chatbot automation for our company. The program's ability to solve specific problems by itself is perfect for taking the stress off our backs. **What do you dislike about Aisera?** The only issue I have with Aisera is that the learning curve for building responses and validations is a little steeper than expected. There are several situations where the intuitive method of solving a problem isn't the standard method of solving the issue. **What problems is Aisera solving and how is that benefiting you?** Aisera is acting as the first interaction between our users and IT. The program is designed to interface with incoming users and help direct them towards where they need to submit information so that by the time it reaches the IT team, it's already been compartmentalized into a state that allows us to solve the issue quickly. ### 12. Best choice if you're looking to jumpstart your AI Chatbot Virtual Agent **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** August 29, 2023 **What do you like best about Aisera?** The dashboard is easy to understand and easily customizable. Possibilities are limitless, just think of something you want or need to automate and they have it available. **What do you dislike about Aisera?** I don't have anything to say that I dislike about Aisera for now. It serves its purpose as a first-touch resolution that minimized the need of human interaction **What problems is Aisera solving and how is that benefiting you?** It helped boost task automation and easy-matching of Knowledge base articles using the chatbot. Using our current ITSM tool, it's hard for users who are not techy to browse through KB articles but with the help of Aisera chatbot, it improved the deflection and resolution rate. ### 13. Aisera has helped bring my Service Desk into the Chatbot/AI era **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2023 **What do you like best about Aisera?** While we are still in the progress of having our Chatbot integrated into our systems, I can sure speak to the Aisera onboarding team being very friendly and, of course, ready to support us on our journey toward having our Chatbot and Conversational AI integrated! **What do you dislike about Aisera?** I haven't run into anything I dislike. From the start of our journey, the Aisera team (Sales, Engineers,Leadership) have all been accommodating. **What problems is Aisera solving and how is that benefiting you?** Currently, our Service Desk group could use at least two additional team members. Aisera is solving this by providing a conversational AI and chatbot that will be the team's first line of response with our End User Community. This will also provide the team more time to focus on more critical issues requiring a "human touch" and allow the Chatbot to assist our End Users with tasks that can be done via walk through guides, etc. ### 14. Powerful AI Tool **Rating:** 3.5/5.0 stars **Reviewed by:** Lei B. | IT Infrastructure Service Delivery Asia Pacific, Enterprise (> 1000 emp.) **Reviewed Date:** October 11, 2023 **What do you like best about Aisera?** There are numerous built-in features and integrations suitable to an IT organization. Very flexible tool! **What do you dislike about Aisera?** The Aisera admin UI can further be enhanced **What problems is Aisera solving and how is that benefiting you?** Aisera helped deflect common IT requests by enhancing the self service portal with an interactive chatbot ### 15. Ticket AI tool provides the best suggestions towards Case resolution **Rating:** 4.0/5.0 stars **Reviewed by:** Balraj W. | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Aisera?** - It's amazingly accurate suggestions of knowledge articles related to the Case - Accurate recommendations based on our tickets data categorizations - Ability to auto-resolve tickets **What do you dislike about Aisera?** It's not a dislike, but being such an embedded tool, we fear that any customizations may not be incorporated into Aisera, which may cause failures, issues , inaccuracies. **What problems is Aisera solving and how is that benefiting you?** Aisera provides the suggestions and recommendations for technical issues submitted by customers, it uses the knowledge base that Snowflake has created for internal as well as customer reference. ### 16. Submit tickets in Freshservice **Rating:** 5.0/5.0 stars **Reviewed by:** Ricky C. | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Aisera?** Great way to find and submit tickets in Freshservice. No need to manually complete all the necessary fields. Just engage with the bot. Other bots take too long. **What do you dislike about Aisera?** Would like the bot to access asset information and analytics within Freshservice. Add more capabilities to the agent login within Freshservice. As a technician this will improve workflow. **What problems is Aisera solving and how is that benefiting you?** Aisera improves the end user experience when submitting IT related incidence and requests. Which increases productivity. Business performance has increased very much. ### 17. Great product, Wonderful Support! **Rating:** 4.0/5.0 stars **Reviewed by:** Ashley D. | IS Business Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2023 **What do you like best about Aisera?** What I like best about Aisera, is their customer success team. They provide exceptional support and assistance when required and are able to respond to low and high-priority issues in a timely fashion. **What do you dislike about Aisera?** What I like least about Aisera, is the integration and deployment of this product. It requires a lot of time on the backend toeThe tools and standard APIs are not user-friendly. In my experience, it has been difficult to obtain quality end-user training outside of the resources in the peer user community. **What problems is Aisera solving and how is that benefiting you?** Aisera allows our company to provide exceptional self-service options to our users for all of their IT requirements. This allows users to find quick solutions to commonly asked questions, and as a result, this decreases call volume and promotes cost efficiency. ### 18. Extremely customizable solutions and first class leaders in the industry **Rating:** 5.0/5.0 stars **Reviewed by:** Fred T. | Manager, Support Systems (GTM), Mid-Market (51-1000 emp.) **Reviewed Date:** June 14, 2023 **What do you like best about Aisera?** My company has found working with the Aisera team exceptional and comprehensive. Our needs are met, and what's more, is that we are helping each other grow in this very nascent AI space. **What do you dislike about Aisera?** Customization options are great, but that does come with increased development time. This is not a quick solution, but it is very comprehensive and ultimately most important. **What problems is Aisera solving and how is that benefiting you?** Adding AI to our customer communication channels and positioning our support teams to be more efficient with their interactions with customers ### 19. Revolutionizing Customer Suppport **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 23, 2023 **What do you like best about Aisera?** Aisera’s Ticket AI has allowed our business to accurately categorize and prioritize support tickets. It routes tickets to agents based on the need for intervention or automatically educates the customer on self-service options. This has helped reduce our contact rate, response times and improved customer satisfaction. Aisera is an excellent customer support platform that delivers outstanding results. **What do you dislike about Aisera?** Aisera appears to have some limitations around natural language processing. Users may find that their inquiry wasn't fully understood or taken out of context, which results in incorrect responses. **What problems is Aisera solving and how is that benefiting you?** Aisera is helping with contact deflection, member education and self-service. Maintaining an up-to-date knowledge base is important to ensure Aisera’s dependency on accurate responses. ### 20. Aisera automation **Rating:** 5.0/5.0 stars **Reviewed by:** John Carlo L. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2023 **What do you like best about Aisera?** Aisera helps to ease our daily task in work and provide accurate data in reporting **What do you dislike about Aisera?** All in all, I like Aisera, on how Aisera innovate manual work to automation **What problems is Aisera solving and how is that benefiting you?** Aisera is solving user's problem by providing them related articles for their issues and it benefits us in IT production for the assistance that Aisera is giving. Instead of us contacting the user, Aisera will be the one to act as a frontline to solve the issue ### 21. Good Products and Great Partners **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2023 **What do you like best about Aisera?** Aisera has been a willing partner in taking feedback and putting it into their product. We've had great success with Aisera's chatbot (specifically using their AI Workflows) and are in the process of getting there with some of their other offerings. The value is well worth the effort of implementation. **What do you dislike about Aisera?** Recently, there has been more of a struggle to get other products (outside of chatbot and AI Workflows) into production. We have a lot of back-and-forth on data needs and configuration tweaks that signal products not ready out-of-the-box. With that said, it has been well worth the effort! The Admin UX can use some improvement as well. Make it more user-friendly with better self-servicing! **What problems is Aisera solving and how is that benefiting you?** Aisera is helping us give users more personalized support. Giving users more personalized support allows us to help our users become self-sufficient and prevent them from constantly requiring customer support to take on tasks. Enabling our users reduces our contact rate and improves everyone's experience. ### 22. So far the experience has been great...the analytics that the tool provides is extremely helpful. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** October 12, 2023 **What do you like best about Aisera?** The ease of looking at the dashboards to gain insights on how we are achieving strong customer experience. **What do you dislike about Aisera?** I would love it if there was some kind of formal training / certification process. **What problems is Aisera solving and how is that benefiting you?** Aisera is helping us answer questions automatically as we field thousands of IT related requests daily. ### 23. The easiest way to transform any support experience **Rating:** 5.0/5.0 stars **Reviewed by:** Daniel H. | Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Aisera?** Aisera is a true plug and play platform, giving any business of any size and complexity to get up and running in no time. **What do you dislike about Aisera?** Not many things I dislike about Aisera. Excited to see the platform grow and continue to support customers. **What problems is Aisera solving and how is that benefiting you?** We use Aisera to increase user statisfaction, and a way to decrease ticket volumn - resulting in increase productivity and cost savings around the business. ### 24. Aisera Capabilities **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 22, 2022 **What do you like best about Aisera?** Create your automation chatbot and have him perform a repetitive task and complete it faster and more efficiently. Integrating with other tools and leveraging that function opens up a lot of automation opputunities **What do you dislike about Aisera?** The ontology or entity recognition of Aisera needs a slight improvement. I know chatGPT would be able to level up the current function, but currently, it's lacking. **What problems is Aisera solving and how is that benefiting you?** BTS for nontechnical users, Aisera is trying to focus on providing users Knowledge base articles that might/will help them resolve their issues even without the help of IT Support. And also automation things like access requests and password resets ### 25. Knowledge sharing & Self-help made simple **Rating:** 4.5/5.0 stars **Reviewed by:** O J. | Product Supportability Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 15, 2022 **What do you like best about Aisera?** Aisera has got AI-enabled bot that helps in providing customers with the precise knowledge that they seek information by offering a superior user experience when compared to other technology service providers. The administration user interface is very elegant, and easily understandable, and options are placed in a manner that even a novice user can identify them and use them with ease. **What do you dislike about Aisera?** The downside to Aisera may not be many as most of their features outweigh their short comings but to name a few: - The initial setup could be a little time consume and challenging if not dealt with in a phased approach - There are scope of improvement on the bot framework **What problems is Aisera solving and how is that benefiting you?** The primary problem is the training of the bot to pull up the right information that the customer seeks. Each customer has their own unique way in which they search for information and Aisera was able to handle them well with the auto generating utterance list and training. ### 26. Experience was good. The team is really putting lots of efforts to make the module better **Rating:** 5.0/5.0 stars **Reviewed by:** Mahalakshmi M. | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Aisera?** It is helping us to deflect SRs and making our TSE's life better **What do you dislike about Aisera?** The annotation part process is complex. Can be made it user friendly **What problems is Aisera solving and how is that benefiting you?** Aisera is trying to improve the way it triggers intents or KBs. It will help us to provide more accurate content to our customers ### 27. Enables self-service & automation of your top Service Desk requests, but takes effort **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2023 **What do you like best about Aisera?** Integration capabilities with the ability for a user to quickly create a help desk ticket if they don't reach resolution within the chat session. RPA capability to execute workflows. **What do you dislike about Aisera?** Some challenges with account team turnover and delivering on commitments. The administrative interface is complex and requires an internal team member dedicated to working with Aisera's engineering team to build intents/workflows. **What problems is Aisera solving and how is that benefiting you?** Provides quick access to internal knowledgebase articles, answers our top requests preventing a help desk ticket or call from the end user. ### 28. Product excels in guided knowledge flows **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Aisera?** Creating and maintaining knowledge flows to steer customers toward solutions is clear-cut and easily managed. The capability to train others has been effective and well-received. **What do you dislike about Aisera?** Occasionally, search results may not precisely align with the specific troubleshooting needs of the customer. However, the product exhibits enhanced performance when utilizing straightforward flows rather than relying solely on customers asking direct questions. **What problems is Aisera solving and how is that benefiting you?** Enabling customers to access troubleshooting flows round the clock, 24x7, significantly diminishes the necessity for a Service Request. ### 29. Great product for IT Support! **Rating:** 4.5/5.0 stars **Reviewed by:** Ravi P. | Enterprise (> 1000 emp.) **Reviewed Date:** April 21, 2023 **What do you like best about Aisera?** Aisera chatbot has best user-friendly design,No code environment, and best Ontology. These features make it easy to create Intents easily.The number of integrations available are increased and customer support is good. Good analytics are provided in the dashboard to check the resolution rate and user engagement **What do you dislike about Aisera?** The chatbot can not deal with complex user responses. Slow progress on bug fixes. **What problems is Aisera solving and how is that benefiting you?** Aisera is internal chatbot designed to solve IT related queries from users. ### 30. Have been using Ringo which is our corporate ai chat feature intergrated with Aisea **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Aisera?** It's instant, does have straightforward instructions and can improve further depending on the usage of it. **What do you dislike about Aisera?** Since it's still on the improvisation, I do not always get the result I want. Sometimes it would give me totally different answer or solution due to lack of information **What problems is Aisera solving and how is that benefiting you?** Basic solutions requested by users. Such as directing users to the certain link depend on the question or need, or make ticket to the IT team automatically with ease. ### 31. User Friendly Automation and Support **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 30, 2023 **What do you like best about Aisera?** Intuitive and provides automation to our processes. Gives our users a premium level of support. **What do you dislike about Aisera?** Teaching Aisera to return the correct support articles can be a legthy process. You need to invest in a team to work with it **What problems is Aisera solving and how is that benefiting you?** Ticket logging, saves users from having to call/fill in forms to raise support tickets. Basic support is being handled by Aisera; this, in turn, reduces the amount of tickets being fed into our support desk. ### 32. works well when work flow is defined, gives accurate results **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** June 29, 2023 **What do you like best about Aisera?** follows designed workflow very well. asks the right questions and shows the logs. **What do you dislike about Aisera?** if keywords are missing, then results are not as expected. need to tag all keywords in order to follow proposed work flow. **What problems is Aisera solving and how is that benefiting you?** helps with Network issues and points users to the right article. asks users the right questions and then points them to the article based on the issue the user faces. ### 33. Aisera Delivers on its Promises **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. | Vice President, IT Infrastructure & Support, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Aisera?** I have been impressed with the ease of use and ability to integrate into 3rd party solutions. Visibility to performance metrics is out of the box, giving you the answers you need with a click of a button. **What do you dislike about Aisera?** We have yet to find anything we "dislike" about Aisera. Like with all solutions, you cant expect 100% support for 3rd party integrations. However, Aisera's out-of-the-box capabilities and their help in creating those connectors have been phenomenal. **What problems is Aisera solving and how is that benefiting you?** We went to Aisera to help us with automation and improving our self-service capabilities within IT. Since implementing Aisera we have been able to drive time-consuming requests that typically route through our help desk back to the business using automated workflows through Aisera's AI chatbot. ### 34. Over Promise Under Deliver (Unless its for a IT Service Desk Bot) **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Enterprise (> 1000 emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Aisera?** Their integrations. They easily connect to many common applications. I like their ability to be versatile. **What do you dislike about Aisera?** Their ability to actually deliver what they promise is lacking extremely. **What problems is Aisera solving and how is that benefiting you?** They are helping our employees access the vast amount of resources. ### 35. Less operational overhead and customizable guided experiences **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** June 03, 2020 **What do you like best about Aisera?** As our business adds or removes customer-facing documentation, this solution accounts for that by automatically adding or subtracting those articles from its model - no human intervention required to update links or retrain models. Customers are shown the most up-to-date content with little operational overhead to our business. There are also many customization options available for admins to refine what we present our customers. These range from simple color changes of specific elements, fine tuning greetings or responses, or using pattern recognition to identify when a customer attempts to type something like an email address or product code. The admin dashboard for metrics is easy to learn and operate. **What do you dislike about Aisera?** This company subscribes to the SaaS model for software publishing, so your business will have to align its testing and validation schedules to that of AISERA. A staging environment is provided for us where we can preview changes and determine if there will be any impacts to production. If there is an impact to your service that will be moving to production soon, your only two options are to request AISERA delay the update and fix, or take them off your website entirely. I sometimes find myself feeling limited by the reporting functionality in that I would like an easy way to collect all the raw data for use in visualization and automation tools like PowerBI. **What problems is Aisera solving and how is that benefiting you?** We are using this tool to allow customers to have a conversational self-help session on our support website without waiting in phone or chat queues. Customers benefit from instant help via documentation they can find using their own language. Benefits to our business would be less overhead to manage this solution, and less volume to our phone and chat queues. ### 36. Nothing but great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Saul D. | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Aisera?** Aisera has made user experience much better and has also supported our Techs in redirecting their own resource to learning new things. **What do you dislike about Aisera?** There are some limitations, or miss-understanding, of potential behind Aisera. One example is if a customer requested for something, and they selected the wrong option, its not capable of looking at its counterpart to get results. (Ex. Asked an HR question, but selected a Finance option). **What problems is Aisera solving and how is that benefiting you?** It is assisting us to promote self-service and reducing repetitive work for our help desk team. ### 37. If you put the time in up front, you won't be disappointed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Aisera?** - Able to use workflows to solve for multiple needs - The ability to tailor the experience for our users as we see fit - Conversational language processing is among the better range of tools I've tested **What do you dislike about Aisera?** - Time needed to first implement - Admin console can be overwhelming for IT team - Not as plug-and-play as it could be (needs ongoing maintenance in order to work at its very best) **What problems is Aisera solving and how is that benefiting you?** Aisera is providing us with a way to offer conversational AI in Slack for our IT Helpdesk, offering possible self-service documentation to users before submitting a ticket. This allows us to reduce the overall ticket count while simultaneously allowing users to resolve low-level issues themselves without needing to wait for a technician to be available. ### 38. Great vendor for AI solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about Aisera?** The thumbs-up/down options are subtle enough not to disrupt the conversation. **What do you dislike about Aisera?** Some features may be limited or difficult to use. **What problems is Aisera solving and how is that benefiting you?** With Aisera AI solutions, we have deflected volume that agents would've previously serviced. Most of this deflected volume are inquiries that can be answered had the customers read the FAQ articles. ### 39. Aisera is surpassed our expectations! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea K. | Customer Experience Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Aisera?** We chose Aisera because they can directly integrate with our backend and create workflows that we currently have to do manually. Our main goal is ticket deflection, and to make that work, we require both knowledge-based search and backend integration. Aisera's team has been extremely helpful and a joy to work with. We initially thought launching a chatbot would be a heavy lift for our team. However, we are happy to say that the team at Aisera has worked with us weekly from the very beginning to make this process as smooth as possible. They have been very helpful and attentive to our needs throughout. Kudos to Vasudha and Balaji for that! **What do you dislike about Aisera?** Not much to add here! My only comment is that adding intents to new help center articles could/should be a bit easier. While I do understand we have a niche product, setting up the intents required a lot of testing between both of our teams. This is something I brought up to the team and we will work on together. **What problems is Aisera solving and how is that benefiting you?** Ticket deflection: helps us provide a more self-serve experience to our users while allowing our team to focus time and energy on less manual tasks and more complex situations. ### 40. Amazing professionals who will make your Website more accessible to users with the power of AI **Rating:** 4.0/5.0 stars **Reviewed by:** Saikat S. | Product Supportability Manager, Enterprise (> 1000 emp.) **Reviewed Date:** December 14, 2022 **What do you like best about Aisera?** Increase reachability to users by understanding the queries and providing the best solution from the database by intent **What do you dislike about Aisera?** There is nothing specific, but seeing more analytics based on transactions and understanding user behavior will be great. **What problems is Aisera solving and how is that benefiting you?** If we go to any Support websites of renowned companies, we will see many uses of Artificial Intelligence Bots to smooth the customer journey. Aisera is helping us with a similar technology where our users get to see most relevant answers based on their queries. They can get direct links to many Knowledge base articles, blogs and even can land to a page from where they can start interacting with a real Support agent ### 41. Aisera review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Aisera?** automation and chatbot. It can help for us to resolve or update the ticket if there is an automation **What do you dislike about Aisera?** Once the automation fail as we need to manually update our ticket **What problems is Aisera solving and how is that benefiting you?** sending Approval. closing the ticket. It helps us to finish our task as soon as possible ### 42. A full blown system to help other get into the right grouping **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** December 12, 2022 **What do you like best about Aisera?** The assistance from Aisera's team to make your needs and wants into a reality. The ease of use of the program. Everything is easy to navigate when you understand the categories of the program **What do you dislike about Aisera?** The original building of the system of having key words imported for convos for the Bot to pick the correct flow and Knowledge Article If you previously have never had an AI bot. **What problems is Aisera solving and how is that benefiting you?** The problems that Aisera are solving for us is to allow us to have users get assistance with their issue without having to speak to a representative if it's after hours or to find the right article for their issues. First line of help to resolve or gather more information from the user ### 43. Very willing to work with you to get it just right. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Aisera?** They have been very helpful and willing to work out any issues or problems we may experience. **What do you dislike about Aisera?** Still a newer company and is still learning some things as they go. **What problems is Aisera solving and how is that benefiting you?** Their conversational Chat bot allows us to reduce the number of IT Support tickets and still resolve many user requests. ### 44. The company are very accommodating and answer all queries. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2023 **What do you like best about Aisera?** Even though there is a time difference, I still get feedback and support within the day of submission. This is very important to my company , especially using software we don't understand. **What do you dislike about Aisera?** I think being a bit more transparent with the road map for the products we are using and allowing us to have more freedom with the product as a lot is done on Aisera's side that could be done on our side. **What problems is Aisera solving and how is that benefiting you?** The demand for new technologies that help the average person get information quicker than searching our database for it or talking to various people to get to an answer that is provided by Aisera's product. ### 45. Aisera for Employee case deflection and resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Aisera?** It leverages AI to deflect cases an help employees self serve. Great Analytics console. Seamless integration with ServiceNow ITSM **What do you dislike about Aisera?** Nothing specific. Look forward to leveraging additional Gen AI capabilities **What problems is Aisera solving and how is that benefiting you?** IT Service Desk chatbot, case deflection based on Knowledge Articles ### 46. Aisera **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Aisera?** Aisera's willingness to understand the use cases and act on it. They have very good PM/eng team who are focused on customer delight. **What do you dislike about Aisera?** At this point there is nothing that I can highlight **What problems is Aisera solving and how is that benefiting you?** Aisera helps us in improving our AI/ML/NLP needs that can help in managing the customer support cases better for our end customers. ### 47. Aisera Review **Rating:** 3.5/5.0 stars **Reviewed by:** Steve B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 27, 2023 **What do you like best about Aisera?** Aisera Team focuses on customer success. Available to keep production running at critical times. **What do you dislike about Aisera?** No documentation for application. Each Aisera release contains bugs, which testing seems lacking in the release cycle. No training on the application. **What problems is Aisera solving and how is that benefiting you?** Customer Tier-0 support, reducing Service Agent interaction with the customer, decreasing time to customer issue resolution ### 48. Reliable vendor experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2023 **What do you like best about Aisera?** The vendor interaction and reaponsiveness has been very helpful especially when there h been technical issues. **What do you dislike about Aisera?** What was expected from products wasn't always delivered **What problems is Aisera solving and how is that benefiting you?** Chat or has provided another level of support for our company ### 49. Their bot enables our users, their team enables us! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Aisera?** The admin console is easy to use! I've been able to jump right into viewing dashboards, viewing unresolved conversations, creating intents, and more. Being able to do this myself has saved a lot of time and resources, for both Aisera and Chegg. **What do you dislike about Aisera?** The bot is very admin- and technician-friendly, but could be a bit more user-friendly. Like if the bot is integrated into ServiceNow, which knows if a user has a Mac or a PC, why would the bot ask the user to choose between Mac or PC password reset articles? (Maybe this is a problem with Chegg's integration or ServiceNow's abilities; apologies if so.) **What problems is Aisera solving and how is that benefiting you?** After about a year of reviewing unresolved conversations, we were starting to wish the bot's AI would improve a bit more. Then, Aisera tells us we're about to receive an AI upgrade! Perfect timing, and exactly what we needed. They offered without us even having to ask. ### 50. Aisera! The Chat Experience I dreamed of.... **Rating:** 5.0/5.0 stars **Reviewed by:** Cherri W. | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Aisera?** I love the fact that we are able to display the current outages for our customers in Aisera. I also love the versatility we have with adding/updating/displaying our content. **What do you dislike about Aisera?** There's nothing I dislike about Aisera. Aisera is very user friendly. **What problems is Aisera solving and how is that benefiting you?** Aisera is helping our company to allow our customers to be self-sufficient. ## Aisera Discussions - [What do you recommend for companies considering Aisera for AI-powered customer support?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-aisera-for-ai-powered-customer-support) - 1 comment - [What is Aisera used for?](https://www.g2.com/discussions/what-is-aisera-used-for) - 1 comment - [View Aisera pricing details and edition comparison](https://www.g2.com/products/aisera/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-20+08%3A58%3A12+-0500&secure%5Bsession_id%5D=971ebbe0-9d70-4bc7-9ff1-2b4b6e57c87a&secure%5Btoken%5D=81ae18c4c71d12310da05e1ca7b78a0fa2d6e8d7f43ae0c3d4e128004a68b028&format=llm_user) ## Aisera Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Gemini Enterprise Agent Platform](https://www.g2.com/products/gemini-enterprise-agent-platform/reviews) - [ServiceNow IT Service Management](https://www.g2.com/products/servicenow-it-service-management/reviews) - [Zapier](https://www.g2.com/products/zapier/reviews) ## Aisera Features **Administration** - Change Management - Asset Management - Reports & Analytics **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) **Customer Support** - Text - Speech - Knowledge Base **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection **Automation - AI IT Agents** - Document Processing - Feedback Collection **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Conversational Automation - AI Agents for HR** - Conversational Assistants - Multi‑Language Support & Localization **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Service Desk** - Help Desk - Incident Reports - Process Workflow **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language **Platform** - Conversation Editor - Integration - Human-In-The-Loop **Automation** - Ticket Resolution - Customization - Intelligent Routing **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Task Automation - AI Agents for HR** - Autonomous Task Execution **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation **Management** - System Integration - Alerting - Reporting **Functionality** - Personalization - Search Analytics - Integrations **Artificial Intelligence** - Learning - Language - Conversational AI **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Predictive Analytics - AI Agents for HR** - Attrition and Engagement Prediction **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Generative AI** - AI Text Generation - AI Text Summarization **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compliance & Policy - AI Agents for HR** - Policy Enforcement & Compliance **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Multi‑System Integration - AI Agents for HR** - System Integration & Data Access **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms **Proactive Intervention - AI Agents for HR** - Proactive Nudges & Conversation Support **Agent Governance - AI Agents for HR** - Human‑in‑the‑Loop Governance **Talent Acquisition & Recruitment - AI Agents for HR** - AI‑Powered Candidate Screening - Interview & Scheduling Agent ## Top Aisera Alternatives - [Moveworks](https://www.g2.com/products/moveworks/reviews) - 4.4/5.0 (113 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (382 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,722 reviews)