--- title: Aisera Reviews meta_title: 'Aisera Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 146 reviews by the users' company size, role or industry to find out how Aisera works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 146 scale: '5' date_modified: '2026-08-09' parent_category: name: AI Agents url: https://www.g2.com/categories/ai-agents --- # Aisera Reviews **Vendor:** Automation Anywhere **Category:** [AI IT Agents Software](https://www.g2.com/categories/ai-it-agents) **Average Rating:** 4.4/5.0 **Total Reviews:** 146 ## About Aisera Aisera delivers an Agentic AI platform that leverages artificial intelligence and machine learning to automate and transform enterprise service desk operations across IT, HR, finance, legal, facilities, and customer service domains, delivering exponential cost efficiencies, higher organizational productivity, and an enhanced employee experience. Aisera’s Agentic AI platform acts as a cognitive layer of Artificial Intelligence on top of existing enterprise infrastructure, delivering a single pane of glass view into all business knowledge stored in all the disparate SORs, data systems, and applications that most enterprises accumulate over decades of technology investments. With a no-rip-n-replace approach, Aisera readily integrates with these existing SORs and applications and provides businesses the ability to launch fully autonomous agents that meet and exceed the most stringent enterprise data security, privacy, and compliance requirements and policies. The result is a highly efficient enterprise with transformed employee and customer experiences that translate into a continued increase in productivity levels across the enterprise. ## Aisera Pros & Cons **What users like:** - Users praise Aisera for its **easy implementation and integration** , ensuring a smooth transition and excellent support. (51 reviews) - Users find Aisera's platform incredibly **easy to use** , with seamless integration and supportive implementation from the technical team. (46 reviews) - Users commend Aisera for its **exceptional customer support** , consistently resolving issues and enhancing user experience. (44 reviews) - Users appreciate the **effortless automation** provided by Aisera, enhancing productivity and customer service efficiency. (34 reviews) - Users value the **automation capabilities** of Aisera, significantly reducing agent workload and improving response efficiency. (34 reviews) - Users appreciate the **ease of use and automation** offered by Aisera, enhancing helpdesk efficiency and reducing agent stress. (34 reviews) - Efficiency (31 reviews) - Features (23 reviews) - Problem Solving (23 reviews) - Customer Engagement (21 reviews) **What users dislike:** - Users face a **steep learning curve** with Aisera, requiring extra support for successful integration and deployment. (23 reviews) - Users find the **initial setup and training time-consuming** , leading to a slower start for peak performance. (15 reviews) - Users find Aisera to have **complexity in setup and maintenance** , requiring ongoing adjustments for optimal performance. (14 reviews) - Users find the **slow AI training and limited complex response handling** to be challenging and time-consuming. (12 reviews) - Users experience a **steep learning curve** with Aisera, requiring extra time and support during initial setup. (12 reviews) - Improvement Needed (11 reviews) - Users experience **inaccuracy** with Aisera, leading to irrelevant solutions and frequent retries for effective assistance. (10 reviews) - Required Expertise (10 reviews) - Understanding Issues (9 reviews) - Complex Usability (8 reviews) ## Aisera Reviews ### 1. Aisera Delivers on its Promises **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan S. | Vice President, IT Infrastructure & Support, Enterprise (> 1000 emp.) **Reviewed Date:** December 09, 2022 **What do you like best about Aisera?** I have been impressed with the ease of use and ability to integrate into 3rd party solutions. Visibility to performance metrics is out of the box, giving you the answers you need with a click of a button. **What do you dislike about Aisera?** We have yet to find anything we "dislike" about Aisera. Like with all solutions, you cant expect 100% support for 3rd party integrations. However, Aisera's out-of-the-box capabilities and their help in creating those connectors have been phenomenal. **What problems is Aisera solving and how is that benefiting you?** We went to Aisera to help us with automation and improving our self-service capabilities within IT. Since implementing Aisera we have been able to drive time-consuming requests that typically route through our help desk back to the business using automated workflows through Aisera's AI chatbot. ### 2. Nothing but great experience **Rating:** 5.0/5.0 stars **Reviewed by:** Saul D. | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Aisera?** Aisera has made user experience much better and has also supported our Techs in redirecting their own resource to learning new things. **What do you dislike about Aisera?** There are some limitations, or miss-understanding, of potential behind Aisera. One example is if a customer requested for something, and they selected the wrong option, its not capable of looking at its counterpart to get results. (Ex. Asked an HR question, but selected a Finance option). **What problems is Aisera solving and how is that benefiting you?** It is assisting us to promote self-service and reducing repetitive work for our help desk team. ### 3. If you put the time in up front, you won't be disappointed **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** January 09, 2023 **What do you like best about Aisera?** - Able to use workflows to solve for multiple needs - The ability to tailor the experience for our users as we see fit - Conversational language processing is among the better range of tools I've tested **What do you dislike about Aisera?** - Time needed to first implement - Admin console can be overwhelming for IT team - Not as plug-and-play as it could be (needs ongoing maintenance in order to work at its very best) **What problems is Aisera solving and how is that benefiting you?** Aisera is providing us with a way to offer conversational AI in Slack for our IT Helpdesk, offering possible self-service documentation to users before submitting a ticket. This allows us to reduce the overall ticket count while simultaneously allowing users to resolve low-level issues themselves without needing to wait for a technician to be available. ### 4. Great vendor for AI solutions **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** July 03, 2023 **What do you like best about Aisera?** The thumbs-up/down options are subtle enough not to disrupt the conversation. **What do you dislike about Aisera?** Some features may be limited or difficult to use. **What problems is Aisera solving and how is that benefiting you?** With Aisera AI solutions, we have deflected volume that agents would've previously serviced. Most of this deflected volume are inquiries that can be answered had the customers read the FAQ articles. ### 5. Aisera is surpassed our expectations! **Rating:** 5.0/5.0 stars **Reviewed by:** Andrea K. | Customer Experience Associate, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Aisera?** We chose Aisera because they can directly integrate with our backend and create workflows that we currently have to do manually. Our main goal is ticket deflection, and to make that work, we require both knowledge-based search and backend integration. Aisera's team has been extremely helpful and a joy to work with. We initially thought launching a chatbot would be a heavy lift for our team. However, we are happy to say that the team at Aisera has worked with us weekly from the very beginning to make this process as smooth as possible. They have been very helpful and attentive to our needs throughout. Kudos to Vasudha and Balaji for that! **What do you dislike about Aisera?** Not much to add here! My only comment is that adding intents to new help center articles could/should be a bit easier. While I do understand we have a niche product, setting up the intents required a lot of testing between both of our teams. This is something I brought up to the team and we will work on together. **What problems is Aisera solving and how is that benefiting you?** Ticket deflection: helps us provide a more self-serve experience to our users while allowing our team to focus time and energy on less manual tasks and more complex situations. ### 6. Aisera review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** September 13, 2023 **What do you like best about Aisera?** automation and chatbot. It can help for us to resolve or update the ticket if there is an automation **What do you dislike about Aisera?** Once the automation fail as we need to manually update our ticket **What problems is Aisera solving and how is that benefiting you?** sending Approval. closing the ticket. It helps us to finish our task as soon as possible ### 7. Very willing to work with you to get it just right. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2022 **What do you like best about Aisera?** They have been very helpful and willing to work out any issues or problems we may experience. **What do you dislike about Aisera?** Still a newer company and is still learning some things as they go. **What problems is Aisera solving and how is that benefiting you?** Their conversational Chat bot allows us to reduce the number of IT Support tickets and still resolve many user requests. ### 8. Aisera for Employee case deflection and resolution **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** September 01, 2023 **What do you like best about Aisera?** It leverages AI to deflect cases an help employees self serve. Great Analytics console. Seamless integration with ServiceNow ITSM **What do you dislike about Aisera?** Nothing specific. Look forward to leveraging additional Gen AI capabilities **What problems is Aisera solving and how is that benefiting you?** IT Service Desk chatbot, case deflection based on Knowledge Articles ### 9. Aisera **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2023 **What do you like best about Aisera?** Aisera's willingness to understand the use cases and act on it. They have very good PM/eng team who are focused on customer delight. **What do you dislike about Aisera?** At this point there is nothing that I can highlight **What problems is Aisera solving and how is that benefiting you?** Aisera helps us in improving our AI/ML/NLP needs that can help in managing the customer support cases better for our end customers. ### 10. Their bot enables our users, their team enables us! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in E-Learning | Enterprise (> 1000 emp.) **Reviewed Date:** October 19, 2022 **What do you like best about Aisera?** The admin console is easy to use! I've been able to jump right into viewing dashboards, viewing unresolved conversations, creating intents, and more. Being able to do this myself has saved a lot of time and resources, for both Aisera and Chegg. **What do you dislike about Aisera?** The bot is very admin- and technician-friendly, but could be a bit more user-friendly. Like if the bot is integrated into ServiceNow, which knows if a user has a Mac or a PC, why would the bot ask the user to choose between Mac or PC password reset articles? (Maybe this is a problem with Chegg's integration or ServiceNow's abilities; apologies if so.) **What problems is Aisera solving and how is that benefiting you?** After about a year of reviewing unresolved conversations, we were starting to wish the bot's AI would improve a bit more. Then, Aisera tells us we're about to receive an AI upgrade! Perfect timing, and exactly what we needed. They offered without us even having to ask. ### 11. Aisera! The Chat Experience I dreamed of.... **Rating:** 5.0/5.0 stars **Reviewed by:** Cherri W. | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Aisera?** I love the fact that we are able to display the current outages for our customers in Aisera. I also love the versatility we have with adding/updating/displaying our content. **What do you dislike about Aisera?** There's nothing I dislike about Aisera. Aisera is very user friendly. **What problems is Aisera solving and how is that benefiting you?** Aisera is helping our company to allow our customers to be self-sufficient. ### 12. Excellent AI Service **Rating:** 4.5/5.0 stars **Reviewed by:** Ben C. | Enterprise (> 1000 emp.) **Reviewed Date:** February 10, 2023 **What do you like best about Aisera?** Aisera has enabled our company to provide excellent chatbot experiences to our employees for their IT needs. **What do you dislike about Aisera?** The integration has taken a long time and learning to administrate the platform has proven challenging. **What problems is Aisera solving and how is that benefiting you?** Aisera provides customer support equivalent or better than a human can provide. ### 13. Consistently Impressed - Great Support! **Rating:** 5.0/5.0 stars **Reviewed by:** Christian S. | Salesforce Administrator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Aisera?** The support I receive from the teams has been great, specifically from our account manager Jaydeep. He has always shown a great attitude. **What do you dislike about Aisera?** I wish integration were more simple to manage. I think it should be easier to maintain connections between two large/popular systems. **What problems is Aisera solving and how is that benefiting you?** Support deflection and a better overall UX for customers. ### 14. Chat Engineer **Rating:** 5.0/5.0 stars **Reviewed by:** Nick B. | Enterprise (> 1000 emp.) **Reviewed Date:** February 08, 2023 **What do you like best about Aisera?** I like that it's easy to use and intuitive. It's very helpful for our end users to have knowledge flows and automations. **What do you dislike about Aisera?** I don't have much to complain about as of today. **What problems is Aisera solving and how is that benefiting you?** Aisera is helping our end users become self-sufficient. It's very beneficial to have our end users be able to create tickets themselves and fill out request forms themselves. I'm excited to automate more things to make things easier for our end users. ### 15. Aisera Relieves Pressure **Rating:** 5.0/5.0 stars **Reviewed by:** Coltin W. | Global Service Desk Lead, Enterprise (> 1000 emp.) **Reviewed Date:** April 20, 2023 **What do you like best about Aisera?** The ability to take the mundane, and automate it in the easiest way. **What do you dislike about Aisera?** Some complex issues make for some complex flows **What problems is Aisera solving and how is that benefiting you?** Aisera helps us by automating repetitive tickets and taking them out of our queue. ### 16. Very good chatbot and automation tool **Rating:** 5.0/5.0 stars **Reviewed by:** Vijay R. | Enterprise (> 1000 emp.) **Reviewed Date:** February 13, 2023 **What do you like best about Aisera?** It is a good chatbot which is customisable to our requirements and is being used by various departments like HR and IT. Many of the processes are automated using the flows on Aisera. **What do you dislike about Aisera?** I wish it could be easy to learn and be less dependent on support **What problems is Aisera solving and how is that benefiting you?** Raising incidents, providing kbs to users and some self service things like password reset. ### 17. AIsera is a great option for your business **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Construction | Enterprise (> 1000 emp.) **Reviewed Date:** December 16, 2022 **What do you like best about Aisera?** The team that helps support us in the project implementation has been incredible. Any questions regarding the implementation and enhancement of this AI Chatbot have been taken care of promptly. **What do you dislike about Aisera?** The initial implementation of this Chatbot, in the beginning, takes quite a bit of time to get it running correctly, but once you put the time and effort in, it will start enhancing itself. **What problems is Aisera solving and how is that benefiting you?** We needed a solution to help keep our ever-growing IT Call Volume down. We are also looking into implementing the same process for our HR Helpdesk. It provides solutions to help us grow as a company. ### 18. the Aisera team is very responsive to requests, and very easy to work with **Rating:** 4.5/5.0 stars **Reviewed by:** Gregory M. | Information Technology Support Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** December 20, 2022 **What do you like best about Aisera?** Multiple channels of communication and ongoing support have been excellent **What do you dislike about Aisera?** Some challenges with language processing versus how our guests are helped. This will only improve with time though **What problems is Aisera solving and how is that benefiting you?** Reducing costs by automating many support tasks ### 19. Ease of setup and great follow up **Rating:** 5.0/5.0 stars **Reviewed by:** Nikki G. | Premier Accounts Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** October 20, 2022 **What do you like best about Aisera?** Great product and even greater team behind the product. Product is user friendly and has great possibilities to add more features down the line. Having the visuals helps with new setup and training. **What do you dislike about Aisera?** Although the visuals make the setup easy, it would be great to have more background documentation as a reference. **What problems is Aisera solving and how is that benefiting you?** . ### 20. Easy setup, great service, and the Product works as advertised. **Rating:** 5.0/5.0 stars **Reviewed by:** Tavis R. | Sr. Director, Global Technical Solutions, Mid-Market (51-1000 emp.) **Reviewed Date:** May 23, 2022 **What do you like best about Aisera?** The support team at Aisera is extremely responsive, the onboarding was a breeze, and the product simply works. **What do you dislike about Aisera?** nothing, totally satisfied with the product. **Recommendations to others considering Aisera:** If you are looking for a great product with a highly motivated support team, look no further! **What problems is Aisera solving and how is that benefiting you?** Aisera lets us intelligently provide self-serve support to our customers. We have seen high deflection rates and are able to quickly identify knowledge gaps. This alleviates pressures on support agents, drives down costs, and still allows us to provide a high quality support experience. ### 21. Making big moves **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Small-Business (50 or fewer emp.) **Reviewed Date:** September 15, 2022 **What do you like best about Aisera?** Aisera has an excellent support team. Quite simply they are there when you need them. **What do you dislike about Aisera?** I can't think of any downside to a team that works with you and for you. **What problems is Aisera solving and how is that benefiting you?** Aisera helps us to support to our customers while giving our own staff the ability to focus on our growing company. Aisera staff and our support staff can address concerns that develop, immediately to close gaps in processing and expansion. ### 22. A very good Conversation AI platform with a great visualization tool for the workflows **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** May 18, 2022 **What do you like best about Aisera?** The thing I liked the most is the Visualization of the Knowledge and Action flows that we create. It is way ahead of anything that is currently available in the market **What do you dislike about Aisera?** More documentation on using the various features within Aisera would be beneficial. For instance, I have been asked by some business users on steps to set up a simple knowledge flow and to modify some minor text within the flow by themselves. But I couldn't share any tutorial or document that could help them get started. **What problems is Aisera solving and how is that benefiting you?** For now, we are using it to deflect the support requests by providing necessary info to the end user through self-service. Providing support to the users by crawling through KB is extremely useful as it get us going without much of setup time. ### 23. Snap IT Bot **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** June 09, 2022 **What do you like best about Aisera?** I like to see that our work is in production and the company has been able to use it, this work is going to help us a lot in dealing with user issues. **What do you dislike about Aisera?** It annoys me that we cannot solve everything that is requested of us through our work, but there are some things that are out of our hands. **What problems is Aisera solving and how is that benefiting you?** Aiera is solving workflow problems for us in a very efficient way ### 24. The Front line of a revolutionary product. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** September 16, 2022 **What do you like best about Aisera?** As an IT architect, it's my primary role to seek out newer and better solutions for customers. Aiserra's product is a top-tier solution with limitless possibilities. **What do you dislike about Aisera?** Nothing. Reviewed Demo, Spoke Directly with an SME, and asked all the Hardball questions. Found no issues and see the potential behind this product and its Team. **What problems is Aisera solving and how is that benefiting you?** N/A ### 25. Easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** Vishnu P. | Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** March 11, 2022 **What do you like best about Aisera?** Use Interface and accessibility are the major plusses for the tool **What do you dislike about Aisera?** Being a Startup , The project management and the time to resolve or add a change/improvement/issue needs more work and attention from their side. **Recommendations to others considering Aisera:** AISERA is an amazing platform and have a great team to work with. Being a startup has its own shortcomings which can easily be ignored. Go for the product. **What problems is Aisera solving and how is that benefiting you?** We are using it for a chat bot to help self solve customers on their issues. The AI driven suggestions is the key benefit and the ability to create our own flows and navigations is very helpful ### 26. Awesome and reliable platform **Rating:** 5.0/5.0 stars **Reviewed by:** Carolina C. | LTAM Vendor Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2022 **What do you like best about Aisera?** Awesome customer service, always reliable and attentive to any feedback, constant support, and continuous follow-up. Flexible Platform capable to evolve with the business and the customer needs. User-friendly visibility to all metrics and customer entries. **What do you dislike about Aisera?** Some needs are still under review due to technical feasibility. e.g Language split by country. **What problems is Aisera solving and how is that benefiting you?** A reliable digital platform for our customers using self-help options. Still validating volume deflection that has not been reflected with AI. ### 27. Aisera: Always reliable, kind and hardworking **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** February 03, 2022 **What do you like best about Aisera?** I like the people first and foremost. I appreciate their dedication to their customers and their willingness to do whatever it takes for us to feel satisfied. They are strong communicators and are always providing helpful assistance and feedback. **What do you dislike about Aisera?** There is not too much that I dislike. With every customizable tool, there can be a strong dependency on our account manager to make changes. That said, Meshell is always available and highly responsive, so the impact is a positive one. **Recommendations to others considering Aisera:** Know your product and your customer well **What problems is Aisera solving and how is that benefiting you?** The problem we are solving is the member's dependency on a live agent. This problem drives our volume and contact rate. Most customers want to self-cure and find quick and easy ways to resolve their concerns. AI allows us to, inch by inch, remove that dependency and give our customers a sense of self-empowerment. ### 28. Positive experience working with the Aisera ChatBot **Rating:** 4.5/5.0 stars **Reviewed by:** Mary M. | Business Transformation Leader, Enterprise (> 1000 emp.) **Reviewed Date:** February 22, 2022 **What do you like best about Aisera?** The Aisera ChatBot provided a common location for all knowledge articles, links, and documentation for our company. The users could go to a single place to find common business questions. **What do you dislike about Aisera?** The tool's Admin Council is not as robust as it could be. Some manual processing outside the Admin Council was necessary to collect accurate data for our team. **What problems is Aisera solving and how is that benefiting you?** Addressing repetitive questions and repetitive tickets reduced support effort. The step by step workflows helped users understand required information needed to create tickets. ### 29. AI bots are not going away and if you aren't using one, you're behind the curve. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** September 02, 2021 **What do you like best about Aisera?** The visual-based flow construction makes building flows quite easy. The overall layout and functionality of the administration UI is well-conceived and self-guiding for the most part. The items that you most commonly used are easily accessible. Even when implementing over 100 unique flows, the organization is such that you can quickly view and edit things without becoming overwhelmed. **What do you dislike about Aisera?** Reporting. However, for companies with fewer flows covering less areas, this shouldn't be a consern. However, Aisera has been focusing on this aspect recently and continues to develop and roll out new and updated features regularly which has made reporting easier and more meaningful. Additionally, they have been very receptive to our feedback and incorporated many of our requests into feature releases. **What problems is Aisera solving and how is that benefiting you?** Knowledge delivery is our key objective. With thousands of KB articles and hundreds of product guides, getting the right document in front of a customer can be a challenge using the standard federated search. By guiding the customer to a potential solution, customers can be served a targeted solution with additional instructions specific to their issue. Additionally, if a solution cannot be found, instructions for data collection and testing can be provided, speeding up the service request initial collection and investigation phase. ### 30. Very impressed with the quality of work and delivery of the Aisera team! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Enterprise (> 1000 emp.) **Reviewed Date:** May 20, 2022 **What do you like best about Aisera?** The constant communication of the Aisera team with the business The quality of the work The prompt response to issues and or questions that arise **What do you dislike about Aisera?** So far I have not seen any downsides to using Aisera **What problems is Aisera solving and how is that benefiting you?** The chatbot integration with the website means more customers get answers to the issues or questions they have about their products ### 31. Layman's thoughts **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** May 27, 2021 **What do you like best about Aisera?** Being able to automate repetitive task and giving the users the ability to help clients quickly. **What do you dislike about Aisera?** The initial phase of providing knowledge base articles and best actions before ticketing kicks in. It doesn't give our users a great UX when engaging/ creating a ticket. **Recommendations to others considering Aisera:** This made our lives so much easier and it will help you too. You will see a massive difference. **What problems is Aisera solving and how is that benefiting you?** We are solving repetitive tasks being done by our top talent. It reduced the time it takes to resolve it means our resources can work on other things. ### 32. A service desk revolution. **Rating:** 5.0/5.0 stars **Reviewed by:** Carl T. | Chief Technology Officer, Enterprise (> 1000 emp.) **Reviewed Date:** September 14, 2021 **What do you like best about Aisera?** Aisera allows enterprises the ability to reinvent their support infrastructure and deliver an excellent workforce experience. **What do you dislike about Aisera?** It's so effective that leadership has a difficult time believing it until they see the data. **Recommendations to others considering Aisera:** Get it now. **What problems is Aisera solving and how is that benefiting you?** We are auto resolving 81% of all IT requests across a 10,000 user organization. It has allowed for several millions of dollars in cost savings in our first year. ### 33. It is a great experience **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Pharmaceuticals | Enterprise (> 1000 emp.) **Reviewed Date:** February 16, 2022 **What do you like best about Aisera?** AI Service Desk is very helpful in finding and resolving issues without waiting for an agent to get connected to us. **What do you dislike about Aisera?** At times the AI Service Desk disconnects and end the sessions and will have to start a new chat. **What problems is Aisera solving and how is that benefiting you?** We are able to solve so many issues which can be done by users directly reducing the call/chat/ticket volume for us. ### 34. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Shalini R. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** September 08, 2021 **What do you like best about Aisera?** It is a great tool that helps with everyday tasks and gives you a single pane to accomplish all of your work rather than jumping through hoops. **What do you dislike about Aisera?** It needs additional functionalities and continues updating. I feel an update/upgrade takes so long, but it could be my organization's choice. **Recommendations to others considering Aisera:** It gets the job done. **What problems is Aisera solving and how is that benefiting you?** It solves time to completion, or as we call it time to close. It gives us easy access to chats and pre-requisite questions to easily help clients. ### 35. Effective Platform **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** October 25, 2021 **What do you like best about Aisera?** Aisera has done a great job simplifying the build-out and maintenance of guided flows. The reporting and dashboards provided although still in the work are very effective and better than others. **What do you dislike about Aisera?** Their continuous growth although great for all parties has also come with some challenges from a program and support perspective. **Recommendations to others considering Aisera:** Yes, it has been effective. **What problems is Aisera solving and how is that benefiting you?** Aisera has done a great job as the frontline to our members by providing effective guided flows and self-service education. Continuous learning from the tool has allowed us to improve resolution and deflection. ### 36. It was great experience. Quiet helpful and easy to use. Will recommend it for sure. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2021 **What do you like best about Aisera?** Its pretty helpful because of many features but there is one feature of contact with email integration and chat. Those are very helpful because customer service department is available for 24 hrs for help. **What do you dislike about Aisera?** Nothing much but few things are not understandable might be because of graph explanation. There might be a different method to explain it in a simplier. **What problems is Aisera solving and how is that benefiting you?** Its nothing mich. My experience was good.no complaints ### 37. Effective and Flexible Solution **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 15, 2021 **What do you like best about Aisera?** The collaboration and partnership from the Aisera team are amazing. They are quick to respond when an issue is found and have helped us understand better how customers are searching and using our knowledge base. **What do you dislike about Aisera?** As the platform grows, there have been strides towards improving this but one area of improvement would be the availability of product documentation and release notes. **What problems is Aisera solving and how is that benefiting you?** AI Customer Service is the face and primary gateway for customer help and support through our chatbot. The volume we receive has helped us understand even better how customers search and use our knowledge base. ### 38. Aisera delivers on both promise of effective AI solution, dedication to partnership for success **Rating:** 4.5/5.0 stars **Reviewed by:** Joel S. | Sr. Manager, Global Customer Support Operations, Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2020 **What do you like best about Aisera?** Aisera is young and has a still-developing platform that somehow manages to deliver pretty amazing results form the jump. What really makes working with Aisera enjoyable and boosts the performance of their product as it continues to mature is the effort and availability they dedicate to collaborative partnership. The Aisera team is intimately familiar with our use case, our objectives, our systems, and our team -- primary and secondary stakeholders, product managers, and development engineers on BOTH sides. The level of engagement we enjoy with Aisera allows us to not only leverage the platform to the extent of its capabilities, as well as be creative designing the user experience and 8x8-specific functionality, but also move fast on delivering while staying in close sync. They are great partners and great people, and even (rare) difficult conversations are had with ease, openness, and understanding. **What do you dislike about Aisera?** Though developing rapidly, the platform is still young and there is a lot of work to be done to catch up with OOB features and configurability you might already see as standard in other enterprise conversational AI solutions. In particular, administrative roles and controls, as well as better casual intent filtering in conversation performance reporting, need continued work to achieve ideal manageability. They are close to reaching that next level of administrative sophistication, but not quite there yet. **Recommendations to others considering Aisera:** Know and be clear about the objectives you want to achieve, and realistic about the approach that will require (whether all at once on go-live, or phased into the experience). Understand clearly what constitutes a feature request that will be part of the product roadmap and custom development services, and which is sufficient to your needs. Be available (because Aisera is always ready to engage) and have data to share to drive the AI forward. And understand that AI does not work perfectly or improve out of thin air. Especially if your customer base, content set and/or product suite have complexity and nuance, a lot of initial and continuous refinement will be necessary to get the best results. Set appropriate expectations. And make sure key x-functional collaborators on both sides are introduced early in the process. **What problems is Aisera solving and how is that benefiting you?** We are working on making sure the knowledge content we work very hard to produce and refine via the KCS methodology is leveraged to the maximum extent possible and make answers immediately and easily available to our customers. We are also working to reshape our incoming support traffic towards our web and chat channels and away from the phone for both customer and internal efficiency gains. Almost out of the gate, Aisera's solution was resolving questions at a 40% clip. These days, we are cresting 50% resolution to go along with in-experience hand-offs to live support via chat, web case, and callback requests as needed. Having developed a complete person for our bot (Otto), we have literally made the Aisera AI Service Desk the face of and primary gateway to customer help and support. ### 39. High Performance Engine in a Rapidly Refining Chassis. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Aisera?** Powerful and robust NLP for the basis of the AI. The success team partnered with you is top notch and really dedicated to ensuring your success in using their platform. Very responsive and quick to address issues. The out of box dashboards are impressive in providing a quick snapshot view of operations in real-time or over set periods. Their development team can really seem to work magic based on user requirements. **What do you dislike about Aisera?** As a platform that is maturing there are still some standard features that feel missing or not yet out of the roadmap discussions. Much of the continued growth and maintenance of the platform continued to requires assistance from the AI Customer Service success team, meaning the client does not have as much control over making changes to address performance or user experience. Overall up-time and performance have been good, but alert notification infrastructure has still not fully matured yet. **What problems is Aisera solving and how is that benefiting you?** The platform has become the web gateway to our customers for self service. We've already seen steady growth in engagements/conversations and likely case deflection upwards of 40%. With the continued refinement of the AI NLP and feature roadmap, we are confident in being able to further deliver an excellent self service customer experience. ### 40. Engaging self-service solution for our customers **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** June 08, 2020 **What do you like best about Aisera?** The ability to easily fine tune the AI model using an intuitive and flexible user interface is one of the things that impresses me most with AI Service Desk. **What do you dislike about Aisera?** Getting AI Service Desk to where we wanted it maybe took slightly longer that I had anticipated. However, the time and effort put in has resulted in the superior experience that we knew we wanted for our customers. **Recommendations to others considering Aisera:** 1) Take full advantage of the knowledge and expertise of your account manager. 2) Ensure that you test the system with "real world" inputs that your customers would use. It's very easy to use your own, internal terminology during testing. But this might not provide optimal training for the model if your customers use different terms. **What problems is Aisera solving and how is that benefiting you?** As a company, we've been focused on delivering self-help tools to our customers for many years, and Aisera has accelerated our progress on this regard. AI Service Desk saves us both time and money by enabling customers to easily find solutions, while freeing up our support agents for more complex issues. ### 41. Good support experience not only for Web AI chatbot users but also AI Service Desk users **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** June 04, 2020 **What do you like best about Aisera?** UX of AI Service Desk admin console is designed to be intuitive. Also each menus and options on the console are responding well. This is an advantage not only for user’s initial learning but also daily operation. During the readiness work for implementation, AIERA team provided comprehensive support to us. Especially training session provided from AISERA’s customer success manager was very extremely to understand architecture and admin console deeply. As a result, we have smoothly implemented AI chatbot service to our support portal. After the go Live, we can maintain higher resolution ratio collaborating with AISERA team. **What do you dislike about Aisera?** Although it may sound too specific, new items cannot be added to knowledge Intention and Entity by admin console user directly. But this is just by design and not negative impact for daily operation. **Recommendations to others considering Aisera:** There might be pros and cons, but I found the AI Service Desk is very useful to me than other AI chatbot tools because intuitive UI and admin console performance, excellent support service. **What problems is Aisera solving and how is that benefiting you?** We have improved customer support experience after implementing AISERA Web AI chatbot. Also have captured customer’s intention for support content in real time with admin console’s report feature. ### 42. Customer focused with an aim to deliver incremental results! **Rating:** 4.5/5.0 stars **Reviewed by:** Aditya S. | Product Supportability Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2020 **What do you like best about Aisera?** The AI Customer Service product's ability to improve and calibrate in today's Agile world coupled with the Account Manager's guidance in piecing everything together! **What do you dislike about Aisera?** I wouldn't say 'least helpful', but the challenge in any AI Customer Service product across markets is to be as conversational and and organic as possible making it an emotionally intelligent substitute, and I look forward to help develop that with the team! **What problems is Aisera solving and how is that benefiting you?** This channel of customer engagement made us realize how we can calibrate some of our self-help resources for Customers making them more self-reliant. ### 43. Collaborative partner to enhance our digital experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer & Network Security | Enterprise (> 1000 emp.) **Reviewed Date:** June 05, 2020 **What do you like best about Aisera?** Constant partnership and willingness to collaborate on solutions and feature sets. Their wiliness and committing resources to constantly evolve and innovate. **What do you dislike about Aisera?** Would like to see support for more languages out side of the top 5. **Recommendations to others considering Aisera:** Great entry product in to AI/Machine learning, easy on boarding and deployment. **What problems is Aisera solving and how is that benefiting you?** Delivering what many customers want in self help/self resolve. Allowing our customer to get to their solutions quickly and efficiently. We have seen an increase in customer experience and a drastic increase in our self solve rate. ### 44. Our experience with Aisera was very positive and insightful! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Music | Small-Business (50 or fewer emp.) **Reviewed Date:** June 24, 2020 **What do you like best about Aisera?** The team was very thorough and pleasant to work with! **What do you dislike about Aisera?** Nothing to dislike. I think in the end, we felt we weren't ready to implement. We have a very unique customer base and need to gain more knowledge on the best way to approach them first. **Recommendations to others considering Aisera:** Great option for automated customer service! **What problems is Aisera solving and how is that benefiting you?** Ended up not moving forward with the project but the intent was to install a chat bot across our many ecom stores. ## Aisera Discussions - [What do you recommend for companies considering Aisera for AI-powered customer support?](https://www.g2.com/discussions/what-do-you-recommend-for-companies-considering-aisera-for-ai-powered-customer-support) - 1 comment - [What is Aisera used for?](https://www.g2.com/discussions/what-is-aisera-used-for) - 1 comment - [View Aisera pricing details and edition comparison](https://www.g2.com/products/aisera/reviews?filters%5Bnps_score%5D%5B%5D=5&page=2§ion=pricing&secure%5Bexpires_at%5D=2026-08-14+09%3A00%3A17+-0500&secure%5Bsession_id%5D=a3e85e70-b42a-4a22-ad00-d418b69358c0&secure%5Btoken%5D=d3b6ad7ec679eebc87400f64be38191573c01ae127703497dc4541231aeaa7d4&format=llm_user) ## Aisera Integrations - [Gemini Enterprise Agent Platform](https://www.g2.com/products/gemini-enterprise-agent-platform/reviews) ## Aisera Features **Additional Functionality** - Tagging - Natural Language Processing - Data Extraction - Multi-Language - Predictive Analytics - Drag & Drop - Speech Recognition - Reporting/Analytics - Data Storage Management - Virtual Personal Assistant (VPA) - AI Copilot - Customer Segmentation - Collaboration Tools - Data Import/Export - Generative AI - For eCommerce - Role-Based Permissions - Customizable Branding - Search/Filter - Monitoring - Document Management - API - Data Visualization - Trend Analysis - Machine Learning - Access Controls/Permissions - Alerts/Escalation - Performance Metrics - Real-Time Data - Third-Party Integrations - Mobile App - Multiple Data Sources - For Sales Teams/Organizations - Sentiment Analysis - Activity Dashboard - Chatbot - Workflow Automation **Feedback Management** - Feedback Management **Proactive Error Detection** - Proactive Error Detection **Usage Tracking/Analytics** - Usage Tracking/Analytics **Alerts/Notifications** - Alerts/Notifications **Compliance Management** - Compliance Management **Document Management** - Document Management **Self Service Portal** - Self Service Portal **Autonomous Task Execution** - Autonomous Task Execution **Reporting/Analytics** - Reporting/Analytics **Security & Compliance** - Security & Compliance **Third-Party Integration** - Third-Party Integration **Natural Language Processing** - Natural Language Processing **Conversational AI** - Conversational AI **Multi-Language** - Multi-Language **Integration into Third Party Applications** - Integration into Third Party Applications **Predictive Analytics** - Predictive Analytics **AI Agent Configuration** - AI Agent Configuration **Adaptive Learning** - Adaptive Learning **IT Incident Management** - IT Incident Management **Automated Routing** - Automated Routing **Service Level Agreement (SLA) Management** - Service Level Agreement (SLA) Management **Knowledge Base Integration** - Knowledge Base Integration **Support Ticket Management** - Support Ticket Management **Workflow Automation** - Workflow Automation **HR System Integration** - HR System Integration **Escalation Management** - Escalation Management **Proactive Tasking** - Proactive Tasking **Proactive Intervention** - Proactive Intervention **AI‑Powered Candidate Screening** - AI‑Powered Candidate Screening **Policy Enforcement** - Policy Enforcement **Interview & Scheduling Agent** - Interview & Scheduling Agent **Agent Governance** - Agent Governance **HR Automation** - HR Automation **Administration** - Change Management - Asset Management - Reports & Analytics - IT Asset Management - Knowledge Management - Project Management - Service Level Agreement (SLA) Management - Task Management - Service Request Management - Release Management - Configuration Management - Ticket Management - Workflow Management - Problem Management - Incident Management - Contract/License Management - Support Ticket Management - Knowledge Base Management - Capacity Management - Availability Management - Inventory Management **Functionality** - Artificial Intelligence - Machine Learning - Systems Monitoring - IT Monitoring - Performance Monitoring **Compatibility** - Federated Search - File Types - Global Language Support **Responses** - Personalization - Route To Human - Natural Language Understanding (NLU) - Multi-Language **Customer Support** - Text - Speech - Knowledge Base - Knowledge Base Management **Generative AI** - AI Text Summarization **Automation - AI Agents** - Sales Follow-Up - Customer Interaction Automation - Lead Generation - Document Processing - Feedback Collection - Natural Language Processing - Simulation and Scenario Generation **Automation - AI IT Agents** - Document Processing - Feedback Collection **Voice Recognition - AI Voice Assistants** - Voice Recognition **Agentic AI - Enterprise Search Software** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making - AI/Machine Learning **Conversational Automation - AI Agents for HR** - Conversational Assistants - Multi‑Language Support & Localization **Natural Language Interaction - Conversational Interface Agents ** - Natural Language Query Understanding - Multi-Turn Conversation Management - Voice & Text Interface Support **Self-Service Experience** - Knowledge Base - Searchable Articles - Mobile Optimization - Personalization **Service Desk** - Help Desk - Incident Reports - Process Workflow - Customizable Reports **Issue Resolution** - Root Cause Identification - Proactive Identification - Resolution Guidance **Search Queries** - Typo Tolerance - Faceted Search - Synonyms - Highlighting - Natural Language - Full Text Search **Platform** - Conversation Editor - Integration - Human-In-The-Loop - Drag & Drop Editor - Human-in-the-loop (HITL) **Automation** - Ticket Resolution - Customization - Intelligent Routing - Customizable Templates **Autonomy - AI Agents** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving **Autonomy - AI IT Agents** - Adaptive Responses - Task Execution - Independent Decision Making - Problem Solving **Speech Synthesis - AI Voice Assistants** - Speech Synthesis - Customizable speech - Multiple voice actions **Task Automation - AI Agents for HR** - Autonomous Task Execution **AI powered search - Enterprise Search Software** - Generative RAG (Retrieval augmented generation) - Relevance Tuning - NLP & Semantic search - Fuzzy Search **Intent & Action Handling - Conversational Interface Agents ** - Data Retrieval from Connected Systems - Intent Recognition & Mapping - Action & Workflow Triggering **Self-Service Platform** - Branding - Automation - Artificial Intelligence - Integrations **Management** - Reporting - Administration Console - Access Management - Asset Management - Policy Dictation - Real-Time Reporting **Management** - System Integration - Alerting - Reporting **Functionality** - Personalization - Search Analytics - Integrations - Visual Analytics - Real-Time Analytics **Artificial Intelligence** - Learning - Language - Conversational AI - Generative AI **IT Ticket Management - AI IT Agents** - Ticket Status Updates - SLA Monitoring - Ticket Categorization - Ticket Assignment - Automated Ticket Creation **Security and privacy - AI Voice Assistants** - Encrypted communication **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Predictive Analytics - AI Agents for HR** - Attrition and Engagement Prediction **Compatibility - Enterprise Search Software** - File Types - Federated Search - Global Language Support **Context & Personalization - Conversational Interface Agents ** - Conversation Context Persistence - User Identity & Permission Awareness **Additional Functionality** - Agent Collaboration - Data Governance - Prompt Engineering - Feedback Management - For No-Code Development - Version Control - Role-Based Permissions - Dynamic Modeling - API - Memory Management - Monitoring - Scalability - Cost Management - Scheduling - Natural Language Interface - Access Controls/Permissions - Multiple LLM Models - Integration Management - Customizable Frameworks - Pre-built Templates - Analytics - Intent Recognition - Contextual Guidance - Rules-Based Workflow - Attended Automation - Drag & Drop - For Sales/Marketing - Generative AI - Business Process Automation - AI Copilot - Third-Party Integrations - Multi-Channel Communication - Sentiment Analysis - Deep Learning - Code-free Development - Compliance Management - Automated Responses - Knowledge Management - Transfers/Routing - Personalization - Activity Dashboard - Customer Experience Management - Virtual Personal Assistant (VPA) - Chatbot - Speech Recognition - Reporting/Analytics - Task Management - Customer Engagement - AI/Machine Learning - Configurable Workflow - Unattended Automation - Conversation Intelligence - Workflow Automation - Proactive Error Detection **Additional Functionality** - Sentiment Analysis - Data Import/Export - Behavior Tracking - Data Storage Management - Single Sign On - AI Copilot - API - Multiple Data Sources - Activity Dashboard - Forecasting - Metadata Management - File Management - Text Analysis - Drag & Drop - Compliance Management - Tagging - Indexing - Autocomplete - For eCommerce - Customer Database - Catalog Management - Query Suggestions - Document Management - Access Controls/Permissions - Content Management - Generative AI - Task Management - Reporting & Statistics - Search/Filter - Data Capture and Transfer - Data Visualization - Alerts/Notifications - For Enterprises - User Management **Additional Functionality** - Workflow Management - Interaction Tracking - Alerts/Notifications - Single Sign On - Self Service Portal - Real-Time Analytics - Customer Database - Client Portal - Inventory Management - Tagging - Configurable Workflow - Customer History - Surveys & Feedback - Support Ticket Management - Service Level Agreement (SLA) Management - Widgets - Search/Filter - Chatbot - Email Templates - Activity Tracking - Feedback Management - Real-Time Data - API - Reporting/Analytics - Event Triggered Actions - Website Integration - Help Desk Management - Call Center Management - Queue Management - SSL Security - Social Media Integration - CRM - Chat/Messaging - Live Chat - AI Copilot - Customizable Reports - Email Management - Customizable Branding - Reporting & Statistics - Real-Time Notifications - Access Controls/Permissions - Customizable Forms - Customer Communication - Activity Dashboard - Third-Party Integrations - Customizable Fields - Multi-Channel Communication - Application Management - Communication Management - Role-Based Permissions **Functionality** - Ticketing System - Performance Logging - Alerting - Automation **Generative AI** - AI Text Generation - AI Text Summarization - Generative AI **IT Support Automation - AI IT Agents** - Knowledge Base Utilization - Workflow Automation - Real-Time Troubleshooting - User Self-Service Assistance - Proactive Issue Detection **Compatibility - AI Voice Assistants** - Cross platform compatibility **Agentic AI - Customer Self-Service** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Compliance & Policy - AI Agents for HR** - Policy Enforcement & Compliance **Functionality - Enterprise Search Software** - Personalization - Search Analytics - Integrations **Enterprise Integration & Deployment - Conversational Interface Agents ** - Enterprise Application Integrations - Security & Access Controls **Agentic AI - IT Service Management (ITSM) Tools** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Resource Allocation & Planning - Multi-Language **Agentic AI - AIOps Platforms** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Multi‑System Integration - AI Agents for HR** - System Integration & Data Access **Search Queries - Enterprise Search Software** - Highlighting - Faceted Search - Typo Tolerance - Synonyms **Additional Functionality** - Root Cause Analysis - AI Copilot - Application Security - Reporting/Analytics - Data Aggregation - Incident Management - Alerts/Notifications **Additional Functionality** - Prioritization - Service History - Client Portal - Customizable Forms - AI Copilot - API - Service Catalog - Real-Time Notifications - SSL Security - Activity Dashboard - Real-Time Monitoring - Generative AI - Surveys & Feedback - Drag & Drop - Self Service Portal - Alerts/Notifications - Automated Responses - Customizable Branding - Customizable Templates - Support Ticket Tracking - Automated Routing - Macros/Templated Responses - Collaboration Tools - Multi-Channel Communication - Reporting & Statistics - Customizable Fields - Activity Tracking - Search - Alerts/Escalation - Access Controls/Permissions - Dashboard Creation - Remote Access & Monitoring - Asset Tracking - Chat/Messaging - Approval Process Control - Audit Trail **Proactive Intervention - AI Agents for HR** - Proactive Nudges & Conversation Support **Agent Governance - AI Agents for HR** - Human‑in‑the‑Loop Governance **Talent Acquisition & Recruitment - AI Agents for HR** - AI‑Powered Candidate Screening - Interview & Scheduling Agent ## Top Aisera Alternatives - [ServiceNow EmployeeWorks](https://www.g2.com/products/servicenow-employeeworks/reviews) - 4.4/5.0 (113 reviews) - [Kore.AI](https://www.g2.com/products/kore-ai/reviews) - 4.6/5.0 (402 reviews) - [Fin](https://www.g2.com/products/fin/reviews) - 4.5/5.0 (3,734 reviews)