AirWatch Reviews & Product Details

2nd Line Support Analyst
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

User friendly user interface and intuitive design means the dashboard is easy to navigate.

Devices in general are easy to enroll with simple QR codes for our task sequences.

We can have full control over the device whether it's lost or stolen and lock it down accordingly.

The roll out of additional apps is easy to initiate and can be pushed to the device at a few clicks of your mouse.

Multiple user capacity means that our whole team is able to monitor and view all of the devices as well as working on new task sequences and roll outs for our devices. Review collected by and hosted on G2.com.

What do you dislike?

Some functionality in our environment means that initial enrollment of devices can fail and we don't get logs as to why, this means that we can have some devices being re-enrolled which costs business time.

OTA updates for the apps on the devices that are managed via Airwatch could be managed slightly better as we occasionally have failures when updating our applications. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Airwatch is a great tool and meets our organisation requirements.

We rarely have any issues with our environment and if we do, support from VM is fantastic Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Mobile device management and having control over our mobile devices.

This means that we can monitor our devices and take full control, even remotely viewing the screen if a user's device is being faulty to help aid us with the diagnosis.

Having active alerting is also paramount for us to know when device compliancy is broken, because of this we are able to become proactive with our support model. Review collected by and hosted on G2.com.

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AirWatch Overview

What is AirWatch?

VMware's AirWatch is a platform for managing mobile devices while providing end-to-end security.

AirWatch Details
Website
Product Description

VMware's AirWatch is a platform for managing mobile devices while providing end-to-end security.


Seller Details
Seller
VMware
Ownership
NYSE: VMW
Company Website
Year Founded
1998
HQ Location
Palo Alto, CA
Total Revenue (USD mm)
$7,093
Twitter
@VMware
323,105 Twitter followers
LinkedIn® Page
www.linkedin.com
31,165 employees on LinkedIn®
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AirWatch Reviews

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Information Technology Consultant
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

While working on a busy service desk, I worked with AirWatch MDM on a daily basis. AirWatch was utilized for mobile devices and iPads used by our clinicians. In my role we were responsible for the enrollment of devices in AirWatch as well as administration of the devices in AirWatch. AirWatch provided a secure solution for patient data, this was achieved by patient data not being stored on devices themselves but within the cloud. I found AirWatch very easy to install as well as manage, as well I found that AirWatch has great security features including remote wipe and lock. The web application to manage was very easy to use and locate devices on, I did not experience much as far as issues while using AirWatch. We were also provided clearly outline documentation in using AirWatch. Review collected by and hosted on G2.com.

What do you dislike?

There were occasional outages, but this is expected with any software. However there were some instances where the software was difficult to install as well. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I would recommend testing the software beforehand and seeing if your business can successfuly utilize AirWatch. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

AirWatch provided an organized solution to manage multiple devices securely and with ease. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The best devices, users management software, easy to use and powerful software to manage the company devices.

Also, easy to enrol the devices in Airwatch to manage it. Review collected by and hosted on G2.com.

What do you dislike?

Sometime air watch takes time to sync the devices and due to that performing any task takes time. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Very recommended Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Mananging the mobile, users and laptop devices, Locking /unlocking the devices, removing the passcode if users forgot the passcodes, tracking the devices, enrolling the devices and lots of things. Review collected by and hosted on G2.com.

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IT Support Specialist
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I used to configure AirWatch for users during my earlier project, gives so much functionality to protect corporate environment Review collected by and hosted on G2.com.

What do you dislike?

Didn’t have full access otherwise could have done so much Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Easy and beneficial Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Work Email and call logs with address book. Gives user as good functionality as using work desktop Review collected by and hosted on G2.com.

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System Administrator
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Push up apk files to install on remote site. Review collected by and hosted on G2.com.

What do you dislike?

Encryption flash disk device with Android OS Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Check the price of package license. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Complete managing device remotely & full control of security Review collected by and hosted on G2.com.

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BUSINESS PROCESS LEAD IN TCS NOIDA-WORKING IN APPLICATION SUPPORT PROJECT AS AN IT SUPPORT LEAD
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

I have worked in more than 3 Mobility solutions and found Airwatch most user friendly and safe Review collected by and hosted on G2.com.

What do you dislike?

Couldn't find anything specific........... Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

It helps a lot to manage my company's operations through my device Review collected by and hosted on G2.com.

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Enterprise Solutions, Manager
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

Airwatch is very helpful for managing devices like mobile, Mac and so on Review collected by and hosted on G2.com.

What do you dislike?

License cost is high so, small company won't be able to implement. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Manage mobile for security Review collected by and hosted on G2.com.

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AM
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like and appreciate the easy to navigate console that makes managing our deployed devices simple to manage. Review collected by and hosted on G2.com.

What do you dislike?

Sometimes the granular attributes you need to find are buried in the admin settings. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

This solution is worth taking a look at. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Working at a hospital, we have had to re-task tablets for use during COVID-19. Airwatch helped us make quick work during re-deployments. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Airwatch has all the futuristic features. It is atleast 5 years ahead of other mdm products with respect to feature availability. Review collected by and hosted on G2.com.

What do you dislike?

GUI is not very user friendly.

Navigating to one option to another is very complex Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Airwatch has all the futuristic features. It is atleast 5 years ahead of other mdm products with respect to feature availability. Review collected by and hosted on G2.com.

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IB
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Very easy to navigate and walk our customer through it. Review collected by and hosted on G2.com.

What do you dislike?

There was nothing that I thought was bad about it. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Nothing at time to add. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Basic software updates and logging the user’s credentials back into the app. Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Simple Configuration & Enrollment Process Review collected by and hosted on G2.com.

What do you dislike?

too many servers needed for implementation & remote client doesnt work Review collected by and hosted on G2.com.

Recommendations to others considering the product:

great product integrations with another system & have an IDM solution Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

manage many endpoint (Mobile phone) in one console system Review collected by and hosted on G2.com.

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CI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

24/7 support

Easy to use, good for your devices Review collected by and hosted on G2.com.

What do you dislike?

Sometimes it has issues with the server connection, but overall it's a great app Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't be afraid of trying it. It's a great product. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Helps with answering emails even when I'm on vacation Review collected by and hosted on G2.com.

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UT
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Built-in Staging, Provisioning and Remote Control for rugged devices like Motorola/Zebra, Review collected by and hosted on G2.com.

What do you dislike?

MSP installation is not so easy, straight forward. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is the best value-for-money and state-of-the -art MDM for organizations Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Staging. email synchronization, Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Functionality of the app & security of the application. Review collected by and hosted on G2.com.

What do you dislike?

The User Interface of the app needs to be Improved. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I controlled all my organization devices, and giving permissions to the users Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Robust and secure, very easy to install and configure for end users Review collected by and hosted on G2.com.

What do you dislike?

Can be improved by adding end user features Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Not suitable for small businesses Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

publish custom apps to devices Review collected by and hosted on G2.com.

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AA
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

ease of management of devices in interface Review collected by and hosted on G2.com.

What do you dislike?

sometimes there were problems when using the geofencing Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I used Airwatch to mange our mobile devices. one great benefit was the ability to wipe lost devices Review collected by and hosted on G2.com.

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AL
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

The web GUI and compatability of mobile devices. Review collected by and hosted on G2.com.

What do you dislike?

The difficulty of installation of the system. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

MDM and MAM solution in company Review collected by and hosted on G2.com.

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AI
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Love the detailed feature set provided. The ability to work with Apples business manager (DEP & VPP) Alsothe ability to pull and push specific profiles down helps our team when troubleshooting user issues. Review collected by and hosted on G2.com.

What do you dislike?

Higher cost option compared to other similar MDM solutions out there. Doesn’t manage Mac computer that well. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

A heavy Feature set that is one of the best MDMs available. Pricing is high, but you get the best support and the best tools at your disposal. If you manages hundreds/thousands of devices, this is the tool for you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Streamlining the deployment process of our mobile fleet. Getting applications to users quickly without an Apple ID has been a life saver for us. Review collected by and hosted on G2.com.

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Systems Administrator
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

One of the advantages of instituting Airwatch in your environment is that you get complete control and visibility into your company's mobile devices. Airwatch is compatible with almost any device so keeping track of large scale deployments can be made very easy with Airwatch. Not only is it an excellent device manager, it also indexes every bit of information about each device making it very easy to find device information. Review collected by and hosted on G2.com.

What do you dislike?

The one draw back to Airwatch is their support. Although they are effect when you get them on the phone, getting them on the phone is the hard part. Many times ive asked them to call me only during my working hours, (Which they ask initially anyway) however I will wake up to calls in the morning from Airwatch well before my working hours. This is my only gripe about this product. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you anyone is looking for an enterprise level MDM, Airwatch is definitely a good product to consider. There are many features that allow the product to be dynamic and cater itself for your company's business use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Having Airwatch in our company's technological environment allows us to track mobile devices used for operations as well as employee's company issued cell phones. Many times we will get requests to add WiFi passwords or applications over the phone which would require a technician to walk the end user through installing applications or inputting WiFi credentials. Now with Airwatch we are able to put devices into groups where we can preconfigure settings and streamline the way we give out devices. This allows us to save time when issuing new devices and sticking to device policies. Review collected by and hosted on G2.com.

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AE
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The interface is clean and provides very good information on the device. We do not utilize many of the features that AW can do, but for the standard MDM functions it works quite well. Review collected by and hosted on G2.com.

What do you dislike?

The speed of the console (based on suggested recommended specs) is pretty poor. Updating Java is a pain, environmental variables have to be updated each time so this cannot be done automatically without denying access to your own console. These may not be concerns you have in a cloud environment. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use the cloud version if that is a viable option for your organization. On-prem version requires more upkeep than I would prefer and is a pain at times to upgrade. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

-FIPS-Approved encryption

- Password and other security profiles

- Management of devices leaving the internal network

- Compliance reporting Review collected by and hosted on G2.com.

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Systems Engineer
Consumer Goods
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I liked how AirWatch use to be before they were bought by VMware. I do like how easy it is to add apps. You can add App store apps. Mac apps and iOS custom apps. There is also a option for adding in house apps. Review collected by and hosted on G2.com.

What do you dislike?

Their support and Mac support is really lacking. I also don't like how the console is very buggy and can be hard to use. They seem to move things that causes issues with trying to find things. I wish they would keep it the same and easy to use. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Get better support and be more clear on pricing . Add better Mac support and keep adding other platforms and refine refine refine. Make the console easier to use. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Device management for iOS devices and Mac devices. We were able to solve the pass-code requirements. Wifi profiles with certs and ADCS. I was able to deploy apps to iOS and Mac devices. I was able to manage all of these devices. Review collected by and hosted on G2.com.

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II
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best?

Great product for management and delivery of modern workspace. Have really great integration with other Vmware solutions, so we were able not only to organize management of mobile devices, but virtualized apps and VM's. Review collected by and hosted on G2.com.

What do you dislike?

Problems with support, high-end prices, a lot of bugs in Browser and really hard process of updating software when talking about on-premise installation.

Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

File delivery, stolen device option and integration with Workspace one. Review collected by and hosted on G2.com.

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UM
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Allows our organization to quickly and accurately manage mobile capabilities. Updates can be pushed through and customized with ease. It's a 'grab it and go' type of app. Our users download the app and just leave it. It's very convenient. It's also non-intrusive which allows users to be comfortable with using it on phones that may be also used as personal devices. Review collected by and hosted on G2.com.

What do you dislike?

The app is at times a little buggy, sometime multiple loading screens will time out, but the issue will work itself out. In general, it would have been better to have the install app keep everything in app versus having links to the internet browser. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you want a simple app to manage mobile devices, this is your app. It is simple and allows users to just install it and leave it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We had a lot of issues with updating business phones with mandated software, now AirWatch allows us to manage everything remotely and conveniently. Review collected by and hosted on G2.com.

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Desktop Support Specialist II
Mid-Market(51-1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from the seller
What do you like best?

AirWatch meets and exceeds our needs for endpoint management. We have used AirWatch for 3 years and have been happy with the product and the support. Review collected by and hosted on G2.com.

What do you dislike?

I wish that the support had a faster response time. When then respond the support quality is great. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

We currently use the on-premise option, I'd recommend using AirWatch in the cloud. Using the cloud option keeps you from having to manage software upgrades, servers, and feature pack installations. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are allowing our users to feel safe using our company-owned devices without fear of data loss or being compromised. We have the benefits of being able to remotely wipe when necessary. We have the ease of passcode resets to keep devices from being wiped unintentionally. Review collected by and hosted on G2.com.

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AG
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

All devices under one system. One system rules it all and keeps it organized. Review collected by and hosted on G2.com.

What do you dislike?

GUI interface is to much and unnecessary. Support is terrible. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Buy support services Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Managing mobile devices. Pushing content and apps. Location tracking. Review collected by and hosted on G2.com.

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AR
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best?

I like that AirWatch has so many features and that it supports so many platforms, including Mac OS, Windows, iOS and Android. The documentation and training are also very good. The platform seems to be extremely reliable. Review collected by and hosted on G2.com.

What do you dislike?

I dislike the complexity of the admin console. There's a lot of customization that's possible within the management console, but it also leads to a lot of different settings.

I also wish that AirWatch had a more comprehensive set of Mac management features. I'd like to be able to use AirWatch as my only tool to manage the Macs in our organization.

I also dislike the fact that we originally purchased the product directly through AirWatch, but they are now asking us to establish a relationship through a VMWare partner. Finding and engaging with a VMWare partner was a major inconvenience, but can understand that VMWare doesn't want to step on the toes of their channel partners by selling direct to certain customers. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

As mobile devices become a users primary device single sign on to mobile apps become a big deal. I think it's important to look at mobile device management and identity and access management solutions together, to ensure that they will work well together. In our organization we use OKTA, as our IAM solution, and AirWatch (now VMWare Workspace One Unified Endpoint Management), as our MDM solution. VMWare and OKTA are now working together to develop, document and support integrations between the two products, which is important to us. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were looking for a comprehensive MDM solution to manage and secure all of our computers, phones and tablets. We do not use Active Directory and are relying on our MDM solution to deploy all settings and enforce policies on all of our devices. Review collected by and hosted on G2.com.

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