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UE

Verified User in Environmental Services

Mid-Market (51-1000 emp.)

1/25/2024

"Push Notification Strategist"

5/5

What do you like best about Airship?

The ease of using their interface is definitely my favorite. Additionally, the amount of documentation I can find for just about any problem or question I have is such a relief. I love being able to figure it out without having to bother our Rep if I can help it. Review collected by and hosted on G2.com.

What do you dislike about Airship?

I think some of the analytics section can be a bit convoluted. There are a lot of specific steps you have to take to save a file or a chart, as well as even getting to the analytics explore you're trying to get to. Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship

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Thanks for taking the time to leave us a review! We're glad you love the ease of use we've put into the user interface and we pride ourselves on offering a robust docs library to make it easy to find what you need. We heard your feedback about analytics and we've recently launched our App Health Dashboard to make your life easier when it comes to making data-driven decisions. Reach out to your Account Manager and we'll get you set up with a demo.

FH

Fiona H.

Small-Business (50 or fewer emp.)

3/15/2024

"Really clear and insightful"

5/5

What do you like best about Airship?

The webinar was really helpful, the speakers were very clear to understand and used great user cases as inspiration. Review collected by and hosted on G2.com.

What do you dislike about Airship?

Nothing, it is very easy to use and had no problems. Review collected by and hosted on G2.com.

IO

Verified User in Online Media

Mid-Market (51-1000 emp.)

3/18/2024

"very good"

4.5/5

What do you like best about Airship?

User friendly, straight forward, easy to create push, inapp etc Review collected by and hosted on G2.com.

What do you dislike about Airship?

reporting is complex, no confluence page to understand how to create a report for push, inapp etc Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship

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We're glad to hear that you find Airship user-friendly and easy to use for creating push and in-app messages. We understand your frustration with the reporting complexity and lack of resources for creating reports, and we are constantly working to improve our reporting features and provide more resources for our users. We appreciate your feedback.

UT

Verified User in Transportation/Trucking/Railroad

Small-Business (50 or fewer emp.)

3/25/2024

"Great platform for communication"

5/5

What do you like best about Airship?

A lot of functions, variety of different channels, easy to use and navigate, has a great customer support Review collected by and hosted on G2.com.

What do you dislike about Airship?

Nothing serious at the moment. Reports could be easier to create Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship

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We're happy to hear that you are enjoying the functions and variety of channels that Airship offers! We appreciate your feedback about the report creation process and will work on making it easier for you. If you haven't already taken a look at our App Health Dashboard it may help with some of your report creation. Thank you for choosing Airship for your communication needs!

UA

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

3/11/2024

"The platform is good but it could be better"

3/5

What do you like best about Airship?

The possibility to create push notifications. Review collected by and hosted on G2.com.

What do you dislike about Airship?

The reporting function is limited and could be improved, for example, by allowing campaign exports directly to excel. Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship

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We appreciate your input on how Airship is benefiting you. Enhancing the user experience is one of our main goals, and we will continue to strive for improvements.

UR

Verified User in Retail

Mid-Market (51-1000 emp.)

3/7/2024

"Good but not great"

4/5

What do you like best about Airship?

I like the simplicity of the platform in the process of creating the communications Review collected by and hosted on G2.com.

What do you dislike about Airship?

I was dissapointed to know that not all the features where fully functional/available even when the buttons are displayed. Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship

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We appreciate your positive feedback on the simplicity of our platform for creating communications. We apologize for any inconvenience caused by the features not being available when shown in the dashboard, and we are committed to sharing your feedback with our product and design teams.

RT

Rao T.

Digital Marketing Specialist

Mid-Market (51-1000 emp.)

8/27/2023

"Ver impressive experience"

5/5

What do you like best about Airship?

I think its the ability to expand the data via dedicated dashboards. Built on the backbone of Looker, Airship's Performance Analytics is a very powerful tool to understand the audience and the impact of our communications. Review collected by and hosted on G2.com.

What do you dislike about Airship?

- Not being able to run connected campaigns until recently Airship gave us the feature of connecting Sequence to IAA and then Sequence again.

- another important one was, not being able to run two IAA back to back and use the interaction with the first one as the trigger to the second one. Review collected by and hosted on G2.com.

UA

Verified User in Apparel & Fashion

Mid-Market (51-1000 emp.)

3/25/2024

"Could be better"

2.5/5

What do you like best about Airship?

Can at least do the bare bones of what is needed for a mobile messaging platform.

Supports message center which is nice. Review collected by and hosted on G2.com.

What do you dislike about Airship?

Very limited in out of the box capabilities. Automation set ups don't feel logical or consistant with other message sending platforms.

A/B test reporting is difficult to find more than a few days after send. Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship

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We hear your concerns and are dedicated to refining our platform to better meet your needs. Your insights on automation and A/B test reporting have been shared with our product team. If you haven't yet taken a look at our Feature Flags solution the reporting may assist in some of the challenges you're having. If you need assistance in getting reporting setup for a specific campaign please reach out to your Account Manager we're always happy to help.

UM

Verified User in Marketing and Advertising

Enterprise (> 1000 emp.)

3/4/2024

"Easy to use, a lot of features still to be discovered."

4.5/5

What do you like best about Airship?

It's user-friendly and easy to learn. If I have issues, the support is fast and efficient. There's also a lot of features to test. Review collected by and hosted on G2.com.

What do you dislike about Airship?

There's some data that are harder to find. Ex : the number of tags created and how many devices are attached to each tag. Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship

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We're glad to hear that you find Airship user-friendly and easy to learn. Our support team is committed to providing fast and efficient assistance. We're always working to improve our platform based on customer feedback. If you haven't already seen our App Health Dashboard reach out to your Account Manager so we can give you a demo and see if it solves any of your data needs.

MT

Marco T.

Online Managing Director

Enterprise (> 1000 emp.)

2/14/2024

"A reliable partner"

4.5/5

What do you like best about Airship?

we appreciated the Reliability, flexibility in integration with custom systems Review collected by and hosted on G2.com.

What do you dislike about Airship?

we would like more flexible pricing policies Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship

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Thank you so much for your positive feedback about Airship! We are delighted to hear that you appreciate our reliability and flexibility in integration with custom systems. We understand your concern regarding pricing policies, and we are constantly working to improve and provide more flexible options for our customers. I'll be sure to share your feedback with the team!