Verified User in Online Media
UO
Verified User in Online Media
Mid-Market (51-1000 emp.)
"Easy to use"
5/5
What do you like best about Airship?

I think Airship is a great product for sending push alerts and is intuitive to use. I also think the reports are helpful in understanding the performance of certain topics and audiencesegments. Review collected by and hosted on G2.com.

What do you dislike about Airship?

I wish Airship would show labels when looking at prior push alerts. Currently, you have to click in, which is an extra step. Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship
Edit edit

We're glad to hear that you find Airship easy to use and that it helps you hit different audience segments. We appreciate your feedback about showing labels for prior push alerts, one thing that might help you view this more easily is from the Messages Overview screen by navigating to the upper right corner and selecting "expand" this will expand the overview of messages sent so you can see details including campaign categories. We hope this helps solve your problem.

Verified User in Food & Beverages
AF
Verified User in Food & Beverages
Enterprise (> 1000 emp.)
"Great platform, but missing key elements"
3.5/5
What do you like best about Airship?

The UX/UI is great - it's intutitive and easy to learn. Review collected by and hosted on G2.com.

What do you dislike about Airship?

There are some key functionalities that Airship is lacking. In order for it to replace traditional channels, it needs to allow a better system for email lists that update automatically and allow more open channels of communication between the drafter and the approver. Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship
Edit edit

We're glad to hear that you find Airship easy to use and that it helps you hit different audience segments. We appreciate your feedback about showing labels for prior push alerts, one thing that might help you view this more easily is from the Messages Overview screen by navigating to the upper right corner and selecting "expand" this will expand the overview of messages sent so you can see details including campaign categories. We hope this helps solve your problem.

Alba C.
AC
Alba C.
App Channel Owner
Mid-Market (51-1000 emp.)
"Complete but complicated"
3/5
What do you like best about Airship?

The variety of options, it is a complete platform. And the webinars Review collected by and hosted on G2.com.

What do you dislike about Airship?

It's very difficult to exploit all its possibilities, initial tests are lacking. Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship
Edit edit

We're happy to hear that you find value in the variety of options our platform offers and webinars. We understand that our solution can be complex, but we're always happy to help walk you through with a demo and to show you how to leverage testing in its fullest capacity.

Verified User in Sports
US
Verified User in Sports
Mid-Market (51-1000 emp.)
"Airship has made it easier to create, view, and test push notifications."
4.5/5
What do you like best about Airship?

I like that I can fully view what my push notification is going to look like and test it before I send it. Review collected by and hosted on G2.com.

What do you dislike about Airship?

Sometimes how it shows me my push will look isn't accurate. Titles get cut off a lot and it requires a lot of tests to get right. Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship
Edit edit

We're glad to hear that you find it easier to create, view, and test push notifications with Airship! Thanks for the feedback! We're always looking for best ways to improve our platform, while it does take extra time, testing on a device is always a best practice as the final rendering of a push will vary based on device model, type, and end-user settings.

Verified User in Leisure, Travel & Tourism
UL
Verified User in Leisure, Travel & Tourism
Mid-Market (51-1000 emp.)
"Insightful seminars"
5/5
What do you like best about Airship?

The seminars are really insightful and useful, explaining the topics in a clear and organised way. Review collected by and hosted on G2.com.

What do you dislike about Airship?

At the moment one feature that could be improved in my opinion is the instruction of characters limit (title and text) for push notifications based on the type of device, in order for them to not be cut out Review collected by and hosted on G2.com.

Verified User in Market Research
UM
Verified User in Market Research
Mid-Market (51-1000 emp.)
"I would like to see more insights into the communications"
3/5
What do you like best about Airship?

The ability to create in-app and target the IDs easliy. Review collected by and hosted on G2.com.

What do you dislike about Airship?

Not having a local support team in Australia which can take up to 4-5 buiness days for the issue to be solved.

Having an easier implementation ways to apply such as exlucing IDs. Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship
Edit edit

We're glad to hear that you find Airship easy to use and that it helps you hit different audience segments. We appreciate your feedback about showing labels for prior push alerts, one thing that might help you view this more easily is from the Messages Overview screen by navigating to the upper right corner and selecting "expand" this will expand the overview of messages sent so you can see details including campaign categories. We hope this helps solve your problem.

Verified User in Airlines/Aviation
IA
Verified User in Airlines/Aviation
Enterprise (> 1000 emp.)
"Easy to work with, have a good relationship"
4.5/5
What do you like best about Airship?

Simplified way for our business partners to publish marketing material. Technical team is easy to communicate with and responsive to our needs. There's a lot of features. SDK integration is mostly painless and easy to implement. Review collected by and hosted on G2.com.

What do you dislike about Airship?

Reporting is difficult to navigate and not wholly intuitive. Would like if contact management was easier to search Review collected by and hosted on G2.com.

Tomas .
T
Tomas .
Email Marketing Manager
Mid-Market (51-1000 emp.)
"Great Platform with wide range of possibilities"
5/5
What do you like best about Airship?

Lots of different options to communicate from push notifications to different in-app automations and even surveys. Review collected by and hosted on G2.com.

What do you dislike about Airship?

Bit difficult is to create reports in Performance Analytics. Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship
Edit edit

Thank you for your feedback! We're thrilled that you find Airship's communication options valuable. We hear you about the difficulty in creating reports in Performance Analytics, we recently launched our app health dashboard to help make things a little easier when it comes to getting deep insights in a more user-friendly way. Contact your Account Manager or advocacy@airship.com and we'll get you set up with a demo!

Verified User in Marketing and Advertising
UM
Verified User in Marketing and Advertising
Enterprise (> 1000 emp.)
"Very User-Friendly Tool"
4/5
What do you like best about Airship?

I love how user-friendly the tool is and the amount of dedication/help we have from our admin team. I use Airship every day in my role. Review collected by and hosted on G2.com.

What do you dislike about Airship?

I dislike the time spent waiting on test sends. Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship
Edit edit

Thank you for sharing your positive experience with Airship's user-friendly interface and the support from your account team. We apologize for any inconvenience caused by test sends and we'll share your feedback with our product team. In the meantime, if you need additional support specific to steamlining testing, let your Account Manager or support@airship.com know and we'll get you support.

Verified User in Broadcast Media
UB
Verified User in Broadcast Media
Enterprise (> 1000 emp.)
"Seamless Notifications with Airship"
5/5
What do you like best about Airship?

Airship has proven itself to be a reliable platform. Its seamless performance makes it a valuable tool for anyone looking to enhance their communication strategy. As well we have always had a great customer support. Review collected by and hosted on G2.com.

What do you dislike about Airship?

Airship could improve its user interface, I have had some challenges executing in app messages and reviwing the activity log. The activity log needs a search functionality and date picker to make it useful. Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship
Edit edit

We're glad to hear that you find Airship to be a reliable platform and that it has enhanced your communication strategy. We appreciate your feedback on the user interface and will take it into consideration for future improvements.