Verified User in Civic & Social Organization
UC
Verified User in Civic & Social Organization
Mid-Market (51-1000 emp.)
"Airship has been a useful tool to engage our customers"
4/5
What do you like best about Airship?

It has a user-friendly interface, single push notifications or A/B tests are quick and easy to set up and test, just like welcome series. Reporting is also easy to find and check. When in doubt, questions have been answered quite quickly, and there was good support with weekly catch up when starting out with Airship. Review collected by and hosted on G2.com.

What do you dislike about Airship?

It's complicated to sign up as a tester, it's a very manual process that consists in having to open and close the app multiple times to get the specific contact ID. Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship
Edit edit

We love to hear that you find Airship to be a user-friendly push provider that allows you to set up A/B testing with ease. We're always looking at ways to improve our platform so we appreciate your feedback for signing up as a tester. Here is a helpful tip that might make the process easier:

Implement Named User. The unique identifier helps you map your customer ID back to different Airship channels. So no more opening and closing the app just to get that pop up with your channel ID. https://docs.airship.com/guides/messaging/user-guide/audience/segmentation/named-users/

MM
Marlo M.
Enterprise (> 1000 emp.)
"In general everythin works, but its not hasslefree."
2/5
What do you like best about Airship?

The creation screen of the messages is very good and straight forward, you find everything you need there. Review collected by and hosted on G2.com.

What do you dislike about Airship?

- Lots of Messages being delivered way too late

- constant login and member adding issues

- No information about the subscription in the tool, you need to reach out to the support to get information on that

- poor design

- HTML- Editor does weird things sometimes

- Audience count sometimes randomly doesnt work

- Deeplinking or forwarding to websites/App Store doesnt work for some users Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship
Edit edit

Thank you for your input. I'd love to assist in addressing some of your concerns about send time latency and the HTML editor. Please reach out to advocacy@airship.com so we can ensure everything in your integration is set up in a way that helps resolve some of your challenges.

DP
Derrick P.
Advertising Manager
Small-Business (50 or fewer emp.)
"Grizzlies Advertising Manager"
5/5
What do you like best about Airship?

I really like how the product can adapt to varius forms of communications from. In app notifications, push notifications & geo fenced notifiations. Review collected by and hosted on G2.com.

What do you dislike about Airship?

The reporting is not my favorite; it would be better if it was detailed or more in depth. Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship
Edit edit

We appreciate your positive feedback on Airship's ability to communicate with app users in multiple ways. We are actively working to improve our reporting feature to better meet the needs of our customers. We recently launched our new App Health Reporting which gives you better visibility into how your campaigns are performing across each phase of the customer lifecycle. Reach out to your Account Manager for a demo or reach out https://www.airship.com/company/contact-us/

Hammad A.
HA
Hammad A.
Mid-Market (51-1000 emp.)
"Airship as a marketing automation and customer engagement platform"
4/5
What do you like best about Airship?

Comprehensive breakdown of user behaviour in custom reports

Intricate journey designer

Easy creation & editing of automations Review collected by and hosted on G2.com.

What do you dislike about Airship?

Lack of Channel based attribution to Custom Events and user beaviour. for e.g. via emails

Limited options for A/B testing. Cannot test sequence or a path in sequence as a test. Review collected by and hosted on G2.com.

MS
Mark S.
Mid-Market (51-1000 emp.)
"Very user friendly"
4.5/5
What do you like best about Airship?

The steps are easy and it is quick for sending push alerts Review collected by and hosted on G2.com.

What do you dislike about Airship?

I have trouble logging in with the log in screen when I am kicked out. So I have to type airship.cmg.com to get back in as a workaround. Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship
Edit edit

We're glad to hear that you find Airship user-friendly and quick for sending push alerts. We apologize for the trouble you've experienced with logging in and being kicked out. If you haven't already, please contact support@airship.com and we can help troubleshoot the issue.

TA
Tomer A.
Mid-Market (51-1000 emp.)
"Bad UX overall"
1.5/5
What do you like best about Airship?

What I like best about Airship is its light weight design and quick customer support. Review collected by and hosted on G2.com.

What do you dislike about Airship?

The downsides of Airship is the lack of features, customization and ability to copy from non-prod to prod for faster shipping. Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship
Edit edit

We appreciate your feedback and are glad to hear that you find Airship's design and customer support to be positive aspects. We understand your concerns about the lack of features and customization, as well as the ability to copy from non-prod to prod. We are constantly working to improve our platform and I've shared your feedback with our product team.

Verified User in Retail
UR
Verified User in Retail
Mid-Market (51-1000 emp.)
"User-friendly Platform"
4/5
What do you like best about Airship?

I appreciate that Airship is very user-friendly. I was introduced to the platform a month ago, and found that the platform was easy to use and navigate. Review collected by and hosted on G2.com.

What do you dislike about Airship?

Scheduled sends start to go out 24 hours in advance, so it can be hard to make last minute changes without setting up an entirely new send. Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship
Edit edit

We're glad to hear that you find Airship user-friendly! We strive to make our platform easy to use for all our customers and understand that it can be frustrating to have to create a new send when last-minute changes need to be made. This is largely to allow for users across all timezones to get the message but I've sent over your feedback to our product team to take a look at!

KM
kieran M.
Enterprise (> 1000 emp.)
"Great User friendly platform"
4.5/5
What do you like best about Airship?

The ease of use and clean UI - The platfrom is very easy to navigate Review collected by and hosted on G2.com.

What do you dislike about Airship?

In-app message preview doesnt provide the most accurate reflection Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship
Edit edit

We're glad to hear that you find Airship user-friendly and easy to navigate. We appreciate your feedback about the in-app message preview I'll provide your feedback to our product team!

Verified User in Sports
AS
Verified User in Sports
Small-Business (50 or fewer emp.)
"Still in the very early stages of using Airship."
3/5
What do you like best about Airship?

Getting to see the actual analytics of how many notifications were sent, what the effectiveness rate was and how can we possibly draw attention to our news better with our fans. Review collected by and hosted on G2.com.

What do you dislike about Airship?

I have not discovered a downsize yet as I'm only a few months into usage. Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship
Edit edit

We're glad to hear that you are enjoying the analytics feature and finding it beneficial for drawing attention to your news. We hope you continue to find value in using Airship as you explore its capabilities further.

Verified User in Telecommunications
AT
Verified User in Telecommunications
Enterprise (> 1000 emp.)
"URBAN AIRSHIP REVIEW"
4.5/5
What do you like best about Airship?

IT HELPS US ON DAY TO DAY ACTIVITIES TO ATTRACT MORE CUSTOMERS IN OUR PLATFORMS. IT OFFERS A LOT OF FEATURES THAT WE USE ON OUR CAMPAIGNS/ Review collected by and hosted on G2.com.

What do you dislike about Airship?

UI CAN BE IMPROVED FOR BETTER CLARITY OF CAMPAIGNS AND INCLUDE MORE FILTERS, SUCH AS HIGHEST ACCEPTANCE RATE OR LOWEST.

WE WANT TO BETTER UNDERSTAND ENGAGEMENT SEQUENCES (SMART PUSH NOTIFICATIONS) THAT ARE NOT VERY ADAPTABLE Review collected by and hosted on G2.com.

Response from Emma Patterson of Airship
Edit edit

We're glad to hear that Airship has been helping you attract more customers and offers features that are useful for your campaigns. We're always looking at ways to improve our customer experience so you can improve yours! With our new App Health Dashboard, you may be able to better understand your engagement sequences a bit better. If you haven't already seen it I encourage you to connect with your Account Manager for a demo, or you can reach out to us at advocacy@airship.com