Intuitive scene management interface.

Easy creation, editing, and organization of scenes.

Integration of various elements like text, images, videos, and interactive components.

Customizable design options including colors, fonts, layouts.

Powerful tools for creating and managing flows. Review collected by and hosted on G2.com.

Slow problem resolution with support:

Delayed response times from customer support for issue resolution. (We are try to fix Something for like 3 months)

Reports and performance analytics could be more intuitive:

Analytics and reporting features are somewhat complex to navigate.

Improved user interface and guidance needed for better understanding and utilization of performance metrics. Review collected by and hosted on G2.com.

The key feature is Airship is without any doubt the mobile part. The ease in creating mobile campaign such as push notifications and in app messages is fenomenal. It shrunk the operational time of those types of campaigns and it added values and features. Review collected by and hosted on G2.com.

The email integration had been quite problematic as that's not the focus of the platform, it's missing key features and it's not as intuitive as the mobile part for non tech users. Although the initial problems we are slowly improving and found the strat service at complete disposal for future implementation ad hoc for our needs. Review collected by and hosted on G2.com.

- simple and easy to set up push notifications/scenes/in-app-automations

- great amount features

- easy to implement different kind of elemtes like images, textes or buttons

- great support team

- Good and varied webinars Review collected by and hosted on G2.com.

- sometimes the support team needs a long time to solve your problem

- reports and analysis are not really inutitive

- report tools are sometimes too complicated and not self-explanatory Review collected by and hosted on G2.com.

The user interface is friendly, with many viewing options for metrics and performance. There is a way to do most types of campaigns. Journey and sequence system allows for targeted messaging. Most of the editors are feature-full compared to alternatives. Review collected by and hosted on G2.com.

There are many different ways to approach the same task, but each method differs in their ease-of-use and available features. For example, one type of in-app message can display videos and another cannot. One of those has certain metrics that the other lacks. Simple features, such as rendering in landscape mode on a mobile device, are not available in some message types. Targeting a segment of your users can create long delays before the message is sent to the intended users. Using HTML can allow for better control in message design, but there are some customizations that are still out of your control. Review collected by and hosted on G2.com.

The flexibility to communicate with our customers through various channels.

The evolution and enhancement of push notification features.

The ability to customize marketing efforts to our needs, like linking a journey to in-app actions or vice versa.

The ability to connect with third-party MMPs like Apps flyer. Review collected by and hosted on G2.com.

The learning curve is steep for beginners, especially with a lack of online help. It's about time Airship introduced online certifications like Braze.

It would be great if the performance analytics allowed for more detailed data manipulation, like using SQL for those who want to dig deeper into the data.

The inability to A/B test multiple journeys or in-app automation. Review collected by and hosted on G2.com.

It allows almost all the data one would need to enhance their products and serve the customers in a better way. No other tool allows this data dept and data insights. Review collected by and hosted on G2.com.

the one downside I would like to highlight is that it is a very complex tool and there is no online course or video that can be used to learn it more effectively. Review collected by and hosted on G2.com.

1. Has a lot of features for various use cases in a mobile business

2. In-app experience: Easy to set up and can be done as often as we want

3. The support team both technical and strategic is very responsive

4. Comprehensive documentation

5. Integration with our backend systems is fast

6. We use Airship daily for quick internal and external tests, experiments Review collected by and hosted on G2.com.

1. Email capability an be improved for more dynamic layouts Review collected by and hosted on G2.com.

Airship provides an easy way to build push and in-app notifications with a robust design and a variety of features. Notifications are simple to setup and test while offering many ways to customize most aspects of the notifications. The application is user friendly and fast to get started while also offering plenty to learn about more of the complex use cases. Review collected by and hosted on G2.com.

Integration can take some time and that is where a lot of the ground work happens, but this is to be expected for any new tool. Airship does offer a lot of customization with notifications, however, there are some limitations like with button sizing, text placement/line spacing, limited options for device screen previews. Review collected by and hosted on G2.com.

Very easy to set up push notifications and the coding language is easy to master.

The UI is clean and straight to the point. Review collected by and hosted on G2.com.

The Journey builder for push notifications is very longwinded to use.

To check on the trigger for your journey, you have to access it in the main menu which only exists to check triggers.

Everything else about the journey is stored in the message overview so it makes no sense why it's not. Review collected by and hosted on G2.com.

Salesforce integration. Ease-of-use UI. Quick response from support. Review collected by and hosted on G2.com.

Reporting is limited to admin access. I use the platform on a daily. Reporting needs to be available for such a user Review collected by and hosted on G2.com.