Airship Reviews & Product Details

Choosing Airship is a bit like choosing IBM back in the day - nobody loses their job for choosing the market leader. Review collected by and hosted on G2.com.

There is something profoundly wrong, in my opinion with an organisation which says that as a small company you are too small for them and you should look elsewhere - even when they have a free option for small companies. After all, most large companies, particularly in technology started out as a small company (e.g. Apple, Google, Facebook). We have worked with other companies and our size has been no barrier for them engaging with us. Airship is the standout exception.

Main gripe over, the web site isn't very good and I have found it hard to set up the user journeys that I want. Review collected by and hosted on G2.com.

The account support is excellent and very helpful Review collected by and hosted on G2.com.

The cost is a bit high but it does save us a lot of time in creating our own push notification platform Review collected by and hosted on G2.com.

Incredibly user friendly, reporting data Review collected by and hosted on G2.com.

Data reporting area is way too cluttered Review collected by and hosted on G2.com.

It is a very good platform for allowing our content service to reach our audience Review collected by and hosted on G2.com.

I think there are a few problems around how the data is reported and how you can access reports. Review collected by and hosted on G2.com.

How simple and easy the interface was to learn compared to other push notification softwares Review collected by and hosted on G2.com.

First accessing and then fully understanding the data in a post-push notification report can sometimes be difficult Review collected by and hosted on G2.com.

First and foremost, I love how super responsive their customer service team has been. I have been able to have my issues and questions resolved quickly, and in today's fast paced world, this is very important. I do like how user friend the site is, and the ease of getting information. Review collected by and hosted on G2.com.

I can't think of anything specifically I don't like. The refresh rate was a little slow at one point, but that seems to be better now. Review collected by and hosted on G2.com.

This really was an all-in-one, one-stop-shop tool for optimizing push notifications to best suit our goals for company growth and maintenance. It was awesome needing to verse myself in only one platform to analyze and utilize all of the valuable information we obtained from Urban Airship. We were able to easily determine the effectiveness of our behavioral and mechanical pushes as well as employ new push techniques in response to poor feedback. Our engineers spent much less time in a work area to which man-hours had never before been adequately appropriated. Urban Airship relieved so much undue stress from some of our most valuable employees all while actually saving the company money and positively impacting public perception of our products. Additionally, so many other business entities use this same push tool, that many issues and glitches were taken care of almost immediately after being discovered. Troubleshooting was often a matter of referencing a quick database or contacting a very attentive and knowledgeable customer service representative. Review collected by and hosted on G2.com.

We loved every part of this product when considering the needs of our company alone. With that said, one potential issue with the product relates to smaller businesses. Businesses with fewer push needs or which simply don’t (yet) have the budget to support jumping into the push marketing space at this level may want to consider other simpler, more cost effective solitions to targeting their audience through specialized alerts. Although the features and interface worked exceptionally well for us, and ultimately increased net profit based upon the marketing strategies it is designed to streamline, for smaller businesses this may not be the case. Even businesses with different objectives, audiences, and/or platforms may have a different experience than was ours, simply because Urban Airship is pricier than many of its competitors. Review collected by and hosted on G2.com.

we use this for all our app project either Android or iOS. Urban AIrship provides us the very easy way to implement the push notification in Android and iOS. It has the very good features for Android and IOS and push notification is one of them. Review collected by and hosted on G2.com.

It has a limit to send the message in a month. If you want to send more message, you need to pay more. Review collected by and hosted on G2.com.

I love how innovative Urban Air Ship is & how it has helped in promotion of my company and taught me how to ensure the growth of our media. Review collected by and hosted on G2.com.

Not much that I dislike. It’s a really useful tool so I can’t complain! Review collected by and hosted on G2.com.

They do have some great customer service. They did some good work around end user aesthetics. Review collected by and hosted on G2.com.

The refresh rate was lagging at times, but mostly it ran well. Review collected by and hosted on G2.com.

I like the platform's ability to locate people based on device GPS. It makes it more user friendly. Review collected by and hosted on G2.com.

So far there have been no complaints feom customers or employees. Review collected by and hosted on G2.com.

It’s fast and easy to use, even though I don’t use it anymore I highly recommend it Review collected by and hosted on G2.com.

It’s not bad at all! Everything is great about Urban Airship Review collected by and hosted on G2.com.

Ability to automate push notifications and in-app messages. As well as, analytics to measure effectiveness of a campaign within the Urban Airship dashboard: funnel reporting, data exploration, audience analysis and performance dashboards. API for real-time user-level data to integrate with mobile app experience can help developers and marketers in optimizing customer experience on mobile app devices such as iPhone and Android by targeting and personalization using device ids and customer ids connection. Analytics and integration of data sources can help lift app installs as well as loyalty to increase customer retention and return rates for retail businesses. Review collected by and hosted on G2.com.

Not able to connect mobile link clicks to on-site activity to get full view of engagement analytics. Difficult to identify customers and churn relative to other digital properties and in-store transactions. Big Data analytics needs improvements when compared to other industry leaders such as Adobe Data Workbench, Google Big Query, etc. Additionally, integration with CRM solutions to run email campaigns would help improve its effectiveness around executing multiple kinds of campaigns from one interface. Review collected by and hosted on G2.com.

Using a push notification platform such as Urban Airship can save a great deal of time instead of having to build one in-house.

The ability to create channels and segments, schedule and batch notifications is extremely useful.

The setup (iOS) is pretty straightforward, although migration between major versions of their SDK hasn't always been seamless (but that is expected, specially when the updates reflect major changes in Apple's own APIs!).

Their support team was always helpful when required. Review collected by and hosted on G2.com.

The price!

I used to use Urban Airship in some of my personal apps a few years ago, and being an iOS developer with little server-side experience, having a platform like this was a life saver.

However they unfortunately got rid of their free tier, and the lowest price plan became too expensive for an indie developer.

A lot of my clients still use it however, on larger projects with real budgets!

Their SDK seems pretty solid these days, but we have been faced with some pretty major issues in the past, notably because of the fact the 'detectProvisioningMode' feature was broken and resulted in all our production users being registered to the development account! Review collected by and hosted on G2.com.

We use urban airship for all of our app projects - it seems to be the most efficient and reliable, as well as an industry leader. Review collected by and hosted on G2.com.

I don't know as much about this product as our IT leads do, but there has been very little complaints about it that I have heard from them. Review collected by and hosted on G2.com.

I really like all the components of mobile advertising offered by UA (Push notification, In-app messaging etc). Review collected by and hosted on G2.com.

A new user might feel that the documentation is not thorough. I felt that way when I tried to integrate UA with one of the mobile games that I created using the unity framework. Review collected by and hosted on G2.com.

Urban Airship is the easiest possible way to implement push messages on Android and iOS. Review collected by and hosted on G2.com.

It costs money to send more than a few thousand messages a month. Review collected by and hosted on G2.com.

Their API was actually nice and batch sending notifications. Review collected by and hosted on G2.com.

Their price. Their support. Their device management tools. Review collected by and hosted on G2.com.