Airship Reviews & Product Details

UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I mean it was helpful for building customer interaction, which helped with some retention. Review collected by and hosted on G2.com.

What do you dislike?

It felt a bit clunky to setup, and we had some negative comments internally about the testing. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were trying to utilize for customer retention. Review collected by and hosted on G2.com.

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Airship Overview

What is Airship?

Thousands of the world’s leading brands rely on Airship to spark closer connections with their customers through highly contextual and relevant interactions. Only Airship’s Customer Engagement Platform takes a mobile-first, data-led approach that enables brands to focus on individuals and their needs, not which marketing channels to use. Airship makes it much simpler and more effective to grow customer lifetime value in the omnichannel era. With trillions of interactions intelligently orchestrated across mobile apps, mobile wallet, SMS, websites, and email, Airship optimizes the entire customer journey across all digital touchpoints at scale. For more information, visit www.airship.com, read our blog or follow us on Twitter, LinkedIn and Facebook.

Airship Details
Website
Product Description

Mobile marketing solutions across all major mobile platforms. Improve customer engagement with push notifications, location-based marketing, and analytics.

How do you position yourself against your competitors?

Airship has been the leader in mobile engagement for over a decade due to its powerful Customer Engagement Platform that helps brands to grow customer lifetime value and solve the complexity of mobile-first engagement. Unlike alternatives, Airship is:

- Built to scale: Deliver messages in real-time with the fastest speeds around, and all within an easy to use and visual UI. Airship also makes it easy to scale with your existing technology with its open API and flexible integrations.

- Designed mobile-first: Airship Journeys was built with mobile in mind to simply orchestrate and optimize customer journeys across channels.

- A trusted partner: Airship is trusted by thousands of the worlds leading brands as a reliable and respected partner, with unmatched expertise and service to help them drive towards their business goals.


Seller Details
Seller
Airship
Company Website
Year Founded
2009
HQ Location
Portland, OR
Twitter
@airship
12,382 Twitter followers
LinkedIn® Page
www.linkedin.com
300 employees on LinkedIn®

Overview Provided by:
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Airship Reviews

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AF
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Choosing Airship is a bit like choosing IBM back in the day - nobody loses their job for choosing the market leader. Review collected by and hosted on G2.com.

What do you dislike?

There is something profoundly wrong, in my opinion with an organisation which says that as a small company you are too small for them and you should look elsewhere - even when they have a free option for small companies. After all, most large companies, particularly in technology started out as a small company (e.g. Apple, Google, Facebook). We have worked with other companies and our size has been no barrier for them engaging with us. Airship is the standout exception.

Main gripe over, the web site isn't very good and I have found it hard to set up the user journeys that I want. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Airship offers the functionality you are likely to need. Perhaps you will have a better experience with their customer service than I have had in which case go ahead and use them. Otherwise, there are alternatives who in my experience are very happy to engage with you. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Keeping our customers engaged. We haven't realised as many benefits as we would like because Airship will not turn on the functionality. Review collected by and hosted on G2.com.

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Software Development Manager, Mobile & User Experience Competency Center
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

The account support is excellent and very helpful Review collected by and hosted on G2.com.

What do you dislike?

The cost is a bit high but it does save us a lot of time in creating our own push notification platform Review collected by and hosted on G2.com.

Recommendations to others considering the product:

It is important to have a good architecture planning for how you would use Airship and their services.

When you are doing the integration, it's good to understand some of the basic requirements, e.g. adding named users will enable you to use more features within Airship.

Also planned out about the size of you audience because it will affect the cost, once you integrated Airship, you would not want to change it out, and you may end up with a big bill. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Sending push notification on both Andorid and iOS. They help us to distribute the push to both platform which allows us to focus on build our own app features. Review collected by and hosted on G2.com.

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AW
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Organic
What do you like best?

Incredibly user friendly, reporting data Review collected by and hosted on G2.com.

What do you dislike?

Data reporting area is way too cluttered Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If you're looking for an easy platform to send mobile notifications while also having a robust data sorting tool, Airship is the best choice you can make. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We've been able to create a connection with the user base of our app. Through the performance analytics tool, we've been able to see what times and how we should communicate to our audience. Review collected by and hosted on G2.com.

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Content editor
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

It is a very good platform for allowing our content service to reach our audience Review collected by and hosted on G2.com.

What do you dislike?

I think there are a few problems around how the data is reported and how you can access reports. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We are reaching our audience and customers in a new way and it helps us track the the content delivery. Review collected by and hosted on G2.com.

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UO
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

How simple and easy the interface was to learn compared to other push notification softwares Review collected by and hosted on G2.com.

What do you dislike?

First accessing and then fully understanding the data in a post-push notification report can sometimes be difficult Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Analysing the post-push notification reports and looking through our notification categories to see what type of pushes our audience respond to best Review collected by and hosted on G2.com.

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UB
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

First and foremost, I love how super responsive their customer service team has been. I have been able to have my issues and questions resolved quickly, and in today's fast paced world, this is very important. I do like how user friend the site is, and the ease of getting information. Review collected by and hosted on G2.com.

What do you dislike?

I can't think of anything specifically I don't like. The refresh rate was a little slow at one point, but that seems to be better now. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I think for what it is set up to do, it is a product well worth it. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

This has been very beneficial to our TV station in analyzing our app activity. It helps both our news teams and our sales teams with different functions. Review collected by and hosted on G2.com.

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IC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

This really was an all-in-one, one-stop-shop tool for optimizing push notifications to best suit our goals for company growth and maintenance. It was awesome needing to verse myself in only one platform to analyze and utilize all of the valuable information we obtained from Urban Airship. We were able to easily determine the effectiveness of our behavioral and mechanical pushes as well as employ new push techniques in response to poor feedback. Our engineers spent much less time in a work area to which man-hours had never before been adequately appropriated. Urban Airship relieved so much undue stress from some of our most valuable employees all while actually saving the company money and positively impacting public perception of our products. Additionally, so many other business entities use this same push tool, that many issues and glitches were taken care of almost immediately after being discovered. Troubleshooting was often a matter of referencing a quick database or contacting a very attentive and knowledgeable customer service representative. Review collected by and hosted on G2.com.

What do you dislike?

We loved every part of this product when considering the needs of our company alone. With that said, one potential issue with the product relates to smaller businesses. Businesses with fewer push needs or which simply don’t (yet) have the budget to support jumping into the push marketing space at this level may want to consider other simpler, more cost effective solitions to targeting their audience through specialized alerts. Although the features and interface worked exceptionally well for us, and ultimately increased net profit based upon the marketing strategies it is designed to streamline, for smaller businesses this may not be the case. Even businesses with different objectives, audiences, and/or platforms may have a different experience than was ours, simply because Urban Airship is pricier than many of its competitors. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

As stated above, we were able to allocate man-hours to troubleshooting that dealt directly with our products, rather than marketing needs. Economically, the program was well worth it for us. We gained valuable insights into the importance of mobile marketing and how to most effectively reach potential customers within our target community. Review collected by and hosted on G2.com.

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UC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

we use this for all our app project either Android or iOS. Urban AIrship provides us the very easy way to implement the push notification in Android and iOS. It has the very good features for Android and IOS and push notification is one of them. Review collected by and hosted on G2.com.

What do you dislike?

It has a limit to send the message in a month. If you want to send more message, you need to pay more. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

If cost doesn't matter to your company, this is the very good product for the push notification. Becuase if you want more features, you need to pay more. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

After switching to the Urban airship, we don't face any push notification issue. This is the benefits which we realized. Review collected by and hosted on G2.com.

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UB
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

I love how innovative Urban Air Ship is & how it has helped in promotion of my company and taught me how to ensure the growth of our media. Review collected by and hosted on G2.com.

What do you dislike?

Not much that I dislike. It’s a really useful tool so I can’t complain! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I am actively growing our company through Urban Airship. Without it we wouldn’t be where we are. Review collected by and hosted on G2.com.

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Corporate Controller
Computer Software
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

They do have some great customer service. They did some good work around end user aesthetics. Review collected by and hosted on G2.com.

What do you dislike?

The refresh rate was lagging at times, but mostly it ran well. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We used it as a notification system for many of our apps. After some initial issues on implementation, we worked out the kinks and got it running well. Review collected by and hosted on G2.com.

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UI
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I like the platform's ability to locate people based on device GPS. It makes it more user friendly. Review collected by and hosted on G2.com.

What do you dislike?

So far there have been no complaints feom customers or employees. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Better communications with our clients using our moble apps. Changes and updates are difficult to communicate with a wide range of users in different locations Review collected by and hosted on G2.com.

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AA
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from the seller
What do you like best?

It’s fast and easy to use, even though I don’t use it anymore I highly recommend it Review collected by and hosted on G2.com.

What do you dislike?

It’s not bad at all! Everything is great about Urban Airship Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Use it! It’s great! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

No buisness problems and just quick and easy work Review collected by and hosted on G2.com.

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UR
Enterprise(> 1000 emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Ability to automate push notifications and in-app messages. As well as, analytics to measure effectiveness of a campaign within the Urban Airship dashboard: funnel reporting, data exploration, audience analysis and performance dashboards. API for real-time user-level data to integrate with mobile app experience can help developers and marketers in optimizing customer experience on mobile app devices such as iPhone and Android by targeting and personalization using device ids and customer ids connection. Analytics and integration of data sources can help lift app installs as well as loyalty to increase customer retention and return rates for retail businesses. Review collected by and hosted on G2.com.

What do you dislike?

Not able to connect mobile link clicks to on-site activity to get full view of engagement analytics. Difficult to identify customers and churn relative to other digital properties and in-store transactions. Big Data analytics needs improvements when compared to other industry leaders such as Adobe Data Workbench, Google Big Query, etc. Additionally, integration with CRM solutions to run email campaigns would help improve its effectiveness around executing multiple kinds of campaigns from one interface. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Ensure you have post click tagging set-up so you can connect link click activity in mobile app to landing activity in desktop experience. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Using Urban Airship to target customers who are members of coupon loyalty program but not actively using it . Executing push notification campaigns on a seasonal and periodic basis to notify customers about attractive coupons and clearance events to increase their engagement in loyalty program. Review collected by and hosted on G2.com.

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Director
Information Technology and Services
Small-Business(50 or fewer emp.)
Validated Reviewer
Verified Current User
Review source: Invitation from G2
What do you like best?

Using a push notification platform such as Urban Airship can save a great deal of time instead of having to build one in-house.

The ability to create channels and segments, schedule and batch notifications is extremely useful.

The setup (iOS) is pretty straightforward, although migration between major versions of their SDK hasn't always been seamless (but that is expected, specially when the updates reflect major changes in Apple's own APIs!).

Their support team was always helpful when required. Review collected by and hosted on G2.com.

What do you dislike?

The price!

I used to use Urban Airship in some of my personal apps a few years ago, and being an iOS developer with little server-side experience, having a platform like this was a life saver.

However they unfortunately got rid of their free tier, and the lowest price plan became too expensive for an indie developer.

A lot of my clients still use it however, on larger projects with real budgets!

Their SDK seems pretty solid these days, but we have been faced with some pretty major issues in the past, notably because of the fact the 'detectProvisioningMode' feature was broken and resulted in all our production users being registered to the development account! Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Although the feature seems to work correctly these days, I would suggest not using the 'detectProvisioningMode' and specifying the environment manually, either by code or using a separate config file for development and production environments! Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Not having to build an in-house push notification server! That said, there are plenty of open source products which let you build a push notification server, though implementing things like channels, segments, scheduling and scaling is less trivial. Review collected by and hosted on G2.com.

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AI
Mid-Market(51-1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

We use urban airship for all of our app projects - it seems to be the most efficient and reliable, as well as an industry leader. Review collected by and hosted on G2.com.

What do you dislike?

I don't know as much about this product as our IT leads do, but there has been very little complaints about it that I have heard from them. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

I do not have any additional recommendations to others considering Urban Airship at this point in time. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

Building apps for customers. It is efficient for us using this one platform. Review collected by and hosted on G2.com.

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UC
Enterprise(> 1000 emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

I really like all the components of mobile advertising offered by UA (Push notification, In-app messaging etc). Review collected by and hosted on G2.com.

What do you dislike?

A new user might feel that the documentation is not thorough. I felt that way when I tried to integrate UA with one of the mobile games that I created using the unity framework. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

I used to use UA to monetize the mobile game that I created. Review collected by and hosted on G2.com.

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Senior Android Engineer
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Urban Airship is the easiest possible way to implement push messages on Android and iOS. Review collected by and hosted on G2.com.

What do you dislike?

It costs money to send more than a few thousand messages a month. Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

If you don't want to spend time setting up a GCM/APNS server, don't. Use Urban Airship instead. Client side integration is *so* fast. It's faster than native GCM setup, in my opinion. Review collected by and hosted on G2.com.

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AC
Small-Business(50 or fewer emp.)
Validated Reviewer
Review source: Invitation from G2
What do you like best?

Their API was actually nice and batch sending notifications. Review collected by and hosted on G2.com.

What do you dislike?

Their price. Their support. Their device management tools. Review collected by and hosted on G2.com.

Recommendations to others considering the product:

Don't. Use Amazon SNS Review collected by and hosted on G2.com.

What problems are you solving with the product? What benefits have you realized?

We were using it for push notifications. Switched to Amazon SNS Review collected by and hosted on G2.com.

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