1. [Home](https://www.g2.com/) 2. ... 3. [Contact Center Quality Assurance Software](https://www.g2.com/categories/contact-center-quality-assurance) 4. [Airest Discussions](https://www.g2.com/products/airest/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_725de28eb6d63de379c590737e8b1689/airest.svg "Product Avatar Image") ](/products/airest/reviews) [ Airest ](/products/airest/reviews) 0 ratings Solved the first time. Sold the first time. Airest is an AI inbox built for customer service and sales teams that want every conversation to end with a real resolution or a closed sale. Designed for both Arabic and English operations, Airest brings WhatsApp, Messenger, and Instagram into one shared inbox where human agents and AI teammates work side by side. AI Employee Cards — AI Teammates with Their Own CVs With Airest, companies deploy specialized AI teammates that interact naturally like experienced human staff. Every AI employee comes with its own structured CV defining its exact role, skills, languages, and experience—handling inquiries, qualifying buyers, and resolving issues on the first contact. Airest AI employees resolve 82% of conversations end to end. AI employees learn from your people. The first or second time a human agent handles a case, the AI employee learns how it was handled and copies that agent's style—so it answers the way your best people do. Proprietary Conversation Evaluation (94.6% Accuracy) Most teams only inspect a tiny fraction of their chats. Airest's proprietary, in-house evaluation technology automatically audits every closed conversation with 94.6% accuracy. Every closed chat receives a score out of 100, complete with: - The Reason: why the conversation earned that score. - The Evidence: the exact lines and moments from the chat. - The Fix: how the agent should have handled or closed it. Airest catches every "dodge"—any reply that sounds polite on the surface but leaves the customer's real problem unsolved or a buying question unanswered. Solution Bank & Weekly Team Reports When a top performer solves a tough issue or closes a high-value lead, Airest turns that winning response into a reusable asset. Once approved by the business owner, the fix enters the Solution Bank for the entire team to reuse instantly. Leaders also receive a clear Weekly Team Report highlighting scores, dodges caught, and coaching priorities. Strict Account-Level Privacy What Airest learns from your team stays strictly inside your company's account and is never pooled or shared with other businesses. About the Company Airest is developed by AIREST AI Pte. Ltd., headquartered in Singapore, with its Middle East and Africa regional office in Doha, Qatar. Show More When users leave Airest reviews, G2 also collects common questions about the day-to-day use of Airest. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 0.0 Nps Score ### All Airest Discussions Search Most CommentedMost HelpfulCommon QuestionsNewest All DiscussionsDiscussions with CommentsCommon QuestionsDiscussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Common Questions Newest Filter by All Discussions Discussions with Comments Common Questions Discussions without Comments Sorry... There are no questions about Airest yet. ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/airest/discussions/new?entry_point=discussions%23product) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/thumb_square/thumb_square_725de28eb6d63de379c590737e8b1689/airest.svg "Product Avatar Image") ### Have you used Airest before? Answer a few questions to help the Airest community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/login?context=product_review&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fairest%2Fdiscuss%3Fsmall_ask%3Dairest) No