--- title: AIRe Link Reviews meta\_title: 'AIRe Link Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 20 reviews by the users' company size, role or industry to find out how AIRe Link works for a business like yours. aggregate\_rating: rating\_value: 4.5 review\_count: 20 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Augmented Reality url: https://www.g2.com/categories/augmented-reality --- # AIRe Link Reviews & Product Details Claimed ###### Profile Status This profile is currently managed by AIRe Link but has limited features. Are you part of the AIRe Link team? [Upgrade your plan](https://sell.g2.com) to enhance your branding and engage with visitors to your profile! AIRe Link is a cloud-based solution for remote visual support that’s easy to use, with no app downloads needed. Developed by Konica Minolta, a leader in workplace innovation for over 150 years, it’s built with robust security and fully complies with GDPR and B2B standards. AIRe Link streamlines customer support or service with features like video streaming, live pointers, drawing, OCR, and more. It also boosts team collaboration through group sessions, a knowledge base, and real-time data analytics. With AIRe Link, you can provide efficient, secure support and improve team productivity. Additionally, you'll save money, time, and cut down on CO2 emissions by reducing on-site service visits. * * * Seller [AIRe Link](https://www.g2.com/sellers/aire-link) Discussions [AIRe Link Community](https://www.g2.com/products/aire-link/discuss) Languages Supported Czech, German, English, French, Hungarian, Japanese, Dutch, Polish, Portuguese, Russian Overview by Katarina Vargova Show More ## Pricing Pricing provided by AIRe Link. ### Basic Free 1 User Per Month ### Professional Starting at €41.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/aire-link/pricing) ## Top-Rated Alternatives [ ![TeamViewer](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "TeamViewer") TeamViewer 4.5/5(4,151) ](https://www.g2.com/products/teamviewer/reviews) [ ![Streem](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Streem") Streem 4.5/5(86) ](https://www.g2.com/products/streem/reviews) [ ![Help Lightning](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Help Lightning") Help Lightning 4.8/5(67) ](https://www.g2.com/products/help-lightning/reviews) [ View All Alternatives ](https://www.g2.com/products/aire-link/competitors/alternatives) ## User Insights Average based on 20 real user reviews. Typical contract price $0k - $0k [Sign in to view](/login) Per Month [Log in to unlock pricing and user insights](/login) MM Martin M. Remote Resolution Specialist\AI SME\Team Lead Small-Business (50 or fewer emp.) 1/12/2023 "Top Quality Remote Support Tool" 4.5/5 What do you like best about AIRe Link? It's a pleasure to have this tool to assist me in my day to day job. Eye's on in an environment that commands a qualified tech is 2nd to none with with the use of AireLink. The ease of use and having the ability to see what our customer see. Review collected by and hosted on G2.com. What do you dislike about AIRe Link? Quality of video is affected in low reception zones to a customers device which requires a network connection. But as long as a wifi connection is enabled and available, this is fine and remains fully effective. Review collected by and hosted on G2.com. What problems is AIRe Link solving and how is that benefiting you? This helps with our 1st time fix strategy and also saves time in resolving issue's by not having to send a technician out to customer site unless absolutely necessary. Review collected by and hosted on G2.com. Show More 3/12/2024 Current UserValidated ReviewerSource: Organic ![Patrick C.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Patrick C.") PC Patrick C. Remote Resolution Systems Lead Mid-Market (51-1000 emp.) 3/15/2024 "AIReLink puts Remote First" 5/5 What do you like best about AIRe Link? AIRe Linkis so quick to set-up and use - just send the customer an SMS message, they link the link and application starts There is no need to download or install anything on the phone Being able to "freeze frame" and use the mark up tools is so useful when guiding the user to perform any action required First class tool to give first class Customer Support Review collected by and hosted on G2.com. What do you dislike about AIRe Link? Users might not like the product due to bad experiences with similar solutions used in the past, AIRe Link is a professional, business ready application Review collected by and hosted on G2.com. What problems is AIRe Link solving and how is that benefiting you? AIRe Link provides remote support for both customers to resolve issues, and also for field engineers needing support or a second opinion Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic BD Blagovest D. Small-Business (50 or fewer emp.) 3/5/2024 "Useful tool for remote diagnosis and problem solving" 5/5 What do you like best about AIRe Link? Easy of use. Very useful tools for remote diagnosis and support. Possibility to use AIRe link in combination with RealWare Smart Glasses extends the effectiveness of this tool. Review collected by and hosted on G2.com. What do you dislike about AIRe Link? The customer can not initiate the communication with the support team, using AIRe link. No group support or communication. Review collected by and hosted on G2.com. What problems is AIRe Link solving and how is that benefiting you? Technical problems. Avoiding the service visits onsite and saving costs. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![NITHIN KUMAR B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "NITHIN KUMAR B.") NB NITHIN KUMAR B. Manager Small-Business (50 or fewer emp.) 7/12/2023 """Exploring the AR Revolution with AIRe Link""" 5/5 What do you like best about AIRe Link? Aire Link is a user-friendly tool that makes troubleshooting easier; there is no need to install any software on the client side with a single click.I can certainly state that this visual remote capability is equivalent to having a virtual presence, allowing us to solve technical issues without physically being present. Review collected by and hosted on G2.com. What do you dislike about AIRe Link? an AIRe Link is a cloud-based remote visual support application and it never fails to meet my expectations. It is quite difficult to identify any flaws or disadvantage s with it. Review collected by and hosted on G2.com. What problems is AIRe Link solving and how is that benefiting you? People can use AIReLink as a tool to assist them with various tasks. Customers can use it to find solutions to their issues, and engineers can use it to make solutions because it enables remote problem-solving. However, it does have a benefit. We receive assistance more quickly and don't need to send a technician to visit us personally. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![DEERGASI V.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "DEERGASI V.") DV DEERGASI V. sofware developer Computer & Network Security Small-Business (50 or fewer emp.) 7/6/2023 """The Tool that Simplifies Remote Support""" 5/5 What do you like best about AIRe Link? According to me, one ofAireLink's services is its ability to construct wireless networks tailored to each client's particular needs.The majority of our customers are quite happy that they can participate in resolving technical issues thanks to its friendly interface and ease of use! Review collected by and hosted on G2.com. What do you dislike about AIRe Link? The AIRe Link as it is now is fine. I don't dislike anything about AIRe Link Review collected by and hosted on G2.com. What problems is AIRe Link solving and how is that benefiting you? AIReLink offers assistance with many different jobs. Since we prioritize handling issues remotely by default, this technology is ideal. The help offered by AIReLink includes assisting end users when a cable has been placed into the wrong port. They are relatively easy to locate with AireLink. Review collected by and hosted on G2.com. Show More 6/25/2024 Current UserValidated ReviewerIncentivizedSource: G2 invite ![Verified User in Industrial Automation](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Industrial Automation") TI Verified User in Industrial Automation Small-Business (50 or fewer emp.) 7/28/2023 "AIRE Link" 4.5/5 What do you like best about AIRe Link? The instant access to the virtual session without any additional app installation is one of the best features AIRe link provides. In addition the software is fast and the quality is uncompromising. It really helps in interacting with customers who are naive at using computer. Review collected by and hosted on G2.com. What do you dislike about AIRe Link? The website has some important features outlined towards the end of page which needs to be scrolled. This under exposes the potential of AIRe link. The website UI is very good but seems to be a complicated where there is 'contact us' button. Customer testimonials section could be more highlighted so that it increases the trust of AIRE link. Review collected by and hosted on G2.com. What problems is AIRe Link solving and how is that benefiting you? AIRe link acts as a bridge for remote connections. It establishes connection with customers even though customer doesn't have any pre-installed software. The real time support provided the assistant through out the session helps in the navigation through meet for naive computer using customers.AIRe link also provides high quality service. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite PH Philip H. Small-Business (50 or fewer emp.) 7/26/2023 "A Tool to Provide Real-Time Visual Customer Support" 4.5/5 What do you like best about AIRe Link? Aire Link supports real time visulal interaction, is easy to use and no need to set up any software. It is browser based and can be used on any internet enabled device. It simplifies customer support especially when it comes to trouble shooting and technical support. Aire Link is efficient and has a low latency. Review collected by and hosted on G2.com. What do you dislike about AIRe Link? Ocassionally connectivity errors occur but am almost sure that is a result of isp or data service provider interruptions or timeouts. Review collected by and hosted on G2.com. What problems is AIRe Link solving and how is that benefiting you? AIRe Link makes it easy for us to offer technical support in real-time to troubleshoot problems. This increases customer satisfaction and retention. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Aditya Y.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Aditya Y.") AY Aditya Y. Technical Recruiter Small-Business (50 or fewer emp.) 7/25/2023 "Best Tool for remote support" 3.5/5 What do you like best about AIRe Link? there is very low latency and frame drops as compared to other remote monitoring software and its a bit more smoother UI then other remote monitoring app which is a plus! Review collected by and hosted on G2.com. What do you dislike about AIRe Link? its take time during connecting to the client server and sometimes gets error during connectivity and also needs improvement in its features during remotely accessing the client system. Review collected by and hosted on G2.com. What problems is AIRe Link solving and how is that benefiting you? the day to day problems and support that my team needs are really gets simple by using this software as the assessibility is easy on to there systems by this software and to support any technical error. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Pranjal G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pranjal G.") PG Pranjal G. Small-Business (50 or fewer emp.) 3/18/2023 "Customized Wireless Networks for Businesses: A Review of AireLink's Services" 3.5/5 What do you like best about AIRe Link? One of the unique aspects of AireLink's services, in my opinion, is its capacity to design wireless networks that are suited to the individual requirements of each client. The website also offers comprehensive details on each of these solutions, as well as case studies and client feedback that show how beneficial they are in actual situations. Amazing 24/7 support and monitoring make sure that consumers may obtain the assistance they require whenever they do. Review collected by and hosted on G2.com. What do you dislike about AIRe Link? There is no major dislike I found for AIRe Link, Since it provides instant 24/7 support and monitoring to ensure the reliability of its networks, it really helps to get an answer to the problem. The pricing I feel could be more comprehensive and should be adjusted according to needs. Review collected by and hosted on G2.com. What problems is AIRe Link solving and how is that benefiting you? It facilitates point-to-point connectivity between various structures or sites or Wi-Fi coverage. The requirement for dependable, high-performance wireless communication is a different issue that AireLink is resolving. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite KA Kosta A. Dir. User Experience Design Small-Business (50 or fewer emp.) 8/6/2023 "AIRe Link Impressive Support" 5/5 What do you like best about AIRe Link? There is nothing like AIRe Link. It continually exceeds my expectations by providing immediate support and 24-hour monitoring. Review collected by and hosted on G2.com. What do you dislike about AIRe Link? The remote connecting function of AIRe Link poses a possible downside given that it is marketed as a means of quick assistance and doing away with personal trips. Review collected by and hosted on G2.com. What problems is AIRe Link solving and how is that benefiting you? By raising my satisfaction and lowering expenses, this considerably improves my business. My company is now able to quickly and effectively serve customers wherever they may be thanks to AIRe Link. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ## Pricing Options Pricing provided by AIRe Link. ### Basic Free 1 User Per Month ### Professional Starting at €41.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/aire-link/pricing) ##### ##### AIRe Link Features Remote Support Video chat Live text chat Ticket submitting Hardware Integration Mobile phones AR glasses Tablets Content Content management AR annotations [ View More Features ](https://www.g2.com/products/aire-link/features) ##### Categories on G2 [AR Collaboration Tools](https://www.g2.com/categories/ar-collaboration-tools) ##### Explore More [What's the best chatbot for business communications](https://www.g2.com/discussions/what-s-the-best-chatbot-for-business-communications)[Is Chetu worth it as an Oracle Siebel reseller for complex CRM implementations, or do larger firms like Wipro or Infosys deliver better enterprise-scale expertise?](https://www.g2.com/discussions/oracle-siebel-resellers-is-chetu-worth-it-as-an-oracle-siebel-reseller-for-complex-crm-implementations-or-do-larger-firms-li)[Which vendor provides AI-powered video creation templates?](https://www.g2.com/discussions/which-vendor-provides-ai-powered-video-creation-templates) [What is the most user-friendly ETO ERP for a mid-size engineer-to-order manufacturer under 200 employees that needs power without a specialist to run it?](https://www.g2.com/discussions/what-is-the-most-user-friendly-eto-erp-for-a-mid-size-engineer-to-order-manufacturer-under-200-employees-that-needs-power-without-a-specialist-to-run-it)[Which mobile crash reporting tools integrate with project tracking platforms for automated issue creation?](https://www.g2.com/discussions/which-mobile-crash-reporting-tools-integrate-with-project-tracking-platforms-for-automated-issue-creation)[Which awards management tools scale reliably when handling unexpected nomination volume spikes?](https://www.g2.com/discussions/which-awards-management-tools-scale-reliably-when-handling-unexpected-nomination-volume-spikes) [Show MoreShow Less](javascript:void(0);)