I like AIRe Link because it always meets my expectations. It gives fast support and monitors the networks which ensures the reliability of internal netwroks. The User Interface of webapp is outstanding. Review collected by and hosted on G2.com.

AIRe Link removes the requirement of on site services. This results in slow identification of problems that need physical presence for convenient solutions. Review collected by and hosted on G2.com.

AIRe Link regularly exceeds my expectations, and I am quite impressed. Its constant monitoring, round-the-clock assistance, and quick response time ensure unwavering network dependability. Review collected by and hosted on G2.com.

The need for personal services is effectively eliminated. This may result in missing opportunities to identify and address minor problems that require physical presence to be resolved. Review collected by and hosted on G2.com.

Good to connect your customers on a secured audio visual call and provide support. It can help creating a better connection with them Review collected by and hosted on G2.com.

Sometimes the video quality may be low if there is any internet connection issue. Review collected by and hosted on G2.com.

A very useful visual remote tool that has helped us resolve many technical problems without the presence of a technician. It has a friendly interface, really easy to use and most of our customers are very excited that they participate in solving technical issues! Ας from my perspective as a technician, what else to say rather than it’s like “being” there without actually

being there! Review collected by and hosted on G2.com.

Still haven't found something that I don't like! Review collected by and hosted on G2.com.

It has visual support with live meeting. So they can understand customer problems easily Review collected by and hosted on G2.com.

The ui is not so great. Rest of all is good Review collected by and hosted on G2.com.

Best about AIRe link is without present pysically by just one click you can remotely explain to clients and faster assistance AIRe's customer support very good. Review collected by and hosted on G2.com.

During sharing need good connection of internet.other wise dont have any issue or any dislike. Review collected by and hosted on G2.com.

AIRe Link is easy to use - just one click on the client side and application installation is unnecessary. It allows me to see what the client cannot explain in words easily. This leads to correct diagnosis and faster assistance. Review collected by and hosted on G2.com.

From the operator's side, there is no information about the quality of the connection/quality of the camera and the possibility of manually changing between smoothness and quality. Fortunately, the automatically connection quality works without any problems. Review collected by and hosted on G2.com.

AireLink offers in-depth explanations of these solutions, case studies, and client comments demonstrating their advantages in real-world circumstances, and customer support is excellent Review collected by and hosted on G2.com.

A strong internet connection is required; it is only so effective if the internet is fast. The customer's screen may occasionally go black while sharing. Review collected by and hosted on G2.com.

Advantages: As a service worker, I often find errors that customers interpret differently: they say that they have already checked paper jams in the copier, but didn't look at the marked locations. These errors can be found easily by using AireLink. Review collected by and hosted on G2.com.

Disadvantages

Not all users' phones can start.

There are places whose policy prohibits its use. Review collected by and hosted on G2.com.

To show the process or defective part that our customers cannot see or notice Review collected by and hosted on G2.com.

When a remote connection is made, the customer sees his/her own screen as black and dark Review collected by and hosted on G2.com.