1. [Home](https://www.g2.com/) 2. ... 3. [Remote Support Software](https://www.g2.com/categories/remote-support) 4. [AirDroid Remote Support Discussions](https://www.g2.com/products/airdroid-remote-support/discuss) [ ![AirDroid Remote Support](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6e18fb3a7d56681116a9bdba6b030065/airdroid-remote-support.png "AirDroid Remote Support") ](/products/airdroid-remote-support/reviews) # AirDroid Remote Support Discussions AirDroid Remote Support is a cross-platform remote support solution designed for customer service, IT support, and Help Desk teams, enabling technicians to remotely control and manage attended and unattended devices across Windows, macOS, Android, and iOS. With AirDroid Remote Support, technicians and IT professionals can provide remote technical support to users, troubleshoot problems, and perform various tasks on the controlled device without physically being present. Main Features: • Remote Unattended Access: Remotely control and manage unattended devices across Windows, macOS, and Android, enabling you to fix technical issues even when no one is physically present with the device. • Attended/Unattended Mode Switching: Freely switch a device between attended and unattended access whenever needed. • Establishing Security Policy: Create security policies to restrict remote control, file transfer, or outside-organization access, and enforce automatic connection code rotation after each session. • Group Management: Lets you easily manage and control multiple devices in one go by monitoring the status of the device fleet. • Black Screen Mode: IT administrators can now use security mode during remote control to hide the screen of the remote device being controlled. • Remote Input Method: Allows IT administrators to use the control panel keyboard to input text on the controlled device remotely, and paste text between the controlled device and the control panel with clipboard synchronization. • Voice Call: Discuss the problem in real-time with your partner over a voice call. • Screen Sharing: Share your screen with your partner to see the issue together. You control when to start, pause, or stop screen sharing. • Tutorial Gesture: Let your partner show you their operation trace and lead you to a solution. • AR Camera: See through your partner's device camera and place 3D markers on real-world objects to guide hands-on repairs remotely. • Chat: Send text, pictures, or voice messages to communicate with each other. • File Transfer: Share files and solve software issues quickly with our file transfer feature. Send files through the chat window and easily guide recipients through APK installation. • Privacy Protection: During screen-sharing, you can pause anytime to protect your password and privacy from being seen by your partner. • Usage Dashboard & Logs: Track support session usage by employee and access detailed connection logs to review remote support activity. Experience the most intuitive and convenient way to demonstrate your problem and receive instant help with AirDroid Remote Support. One platform covers Windows, macOS, Android, and iOS, so your team isn't juggling separate tools for different device types. ![AirDroid Remote Support](https://images.g2crowd.com/uploads/product/image/large_detail/large_detail_6e18fb3a7d56681116a9bdba6b030065/airdroid-remote-support.png "AirDroid Remote Support") AirDroid Remote Support Discussions Most CommentedMost HelpfulCommon QuestionsNewest Showing **1** discussion ![Pinned by G2 as a common question](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Pinned by G2 as a common question") G2 Pinned by G2 as a common question • about 3 years ago More Options - Share [![linkedin](/assets/social-logos/linkedin-afe65e46604a5bd5105ab9c856116204040b6b3f2b2d42562fc8071ca0c48ca0.svg "linkedin")](https://www.linkedin.com/shareArticle?mini=true&summary=What+is+AirDroid+Remote+Support+used+for%3F&title=What+is+AirDroid+Remote+Support+used+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-airdroid-remote-support-used-for) [![twitter](/assets/social-logos/twitter-61aaec80434c71387b8f7326e480592eae71c0a65afd051d66fce9b75a9bf417.svg "twitter")](https://twitter.com/intent/tweet?text=What+is+AirDroid+Remote+Support+used+for%3F&url=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-airdroid-remote-support-used-for&via=G2dotcom) [![facebook](/assets/social-logos/facebook-350d0b410d6b10debcf893050e803a8633d53561aa42807b087b8daf9be3668f.svg "facebook")](https://www.facebook.com/sharer/sharer.php?u=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-airdroid-remote-support-used-for) [![gmail](/assets/social-logos/gmail-6db42f21e7c254fae201b112bef0dd15d25223a5cbb32691ce80eab43761eadf.svg "gmail")](https://mail.google.com/mail/?view=cm&fs=1&tf=1&to=&su=What+is+AirDroid+Remote+Support+used+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-airdroid-remote-support-used-for%0aWhat+is+AirDroid+Remote+Support+used+for%3F) [![mail](/assets/social-logos/mail-d55c53b04bf49872e40cd2443b85a99caa23394e6cf154ae32a9d08377c15d86.svg "mail")](mailto:?subject=What+is+AirDroid+Remote+Support+used+for%3F&body=https%3A%2F%2Fwww.g2.com%2Fdiscussions%2Fwhat-is-airdroid-remote-support-used-for%0aWhat+is+AirDroid+Remote+Support+used+for%3F) - Copy link - [ ## What is AirDroid Remote Support used for? ](/discussions/what-is-airdroid-remote-support-used-for) What is AirDroid Remote Support used for? 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