# Best Auto Dialer Software ## How Many Auto Dialer Software Products Does G2 Track? **Total Products under this Category:** 174 ### Category Stats (Jul 2026) - **Average Rating:** 4.47/5 The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** telecrm (+2.47%) - Among all products in this category, telecrm recorded the largest rating increase compared to last month _Last updated: July 24, 2026_ ## How Does G2 Rank Auto Dialer Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 47,300+ Authentic Reviews - 174+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Auto Dialer Software ![G2 Grid® for Auto Dialer Software plotting products by satisfaction and market presence](https://www.g2.com/categories/auto-dialer/grids.png?focus%5B%5D=125401&focus%5B%5D=1188166&focus%5B%5D=3296&focus%5B%5D=4215&focus%5B%5D=5511&focus%5B%5D=37283&focus%5B%5D=348&focus%5B%5D=87468) Highlighted products: Orum, Nooks, Close, Genesys Cloud CX, Talkdesk, RingCentral Contact Center, Five9 Intelligent Cloud Contact Center Platform, and CloudTalk. Underlying data: [Grid® JSON](https://www.g2.com/categories/auto-dialer/grids.json?focus%5B%5D=orum&focus%5B%5D=nooks&focus%5B%5D=close&focus%5B%5D=genesys-cloud-cx&focus%5B%5D=talkdesk&focus%5B%5D=ringcentral-contact-center&focus%5B%5D=five9-intelligent-cloud-contact-center-platform&focus%5B%5D=cloudtalk) **Sponsored** ### Apollo.io Apollo.io is an AI-powered go-to-market (GTM) platform that helps revenue teams find, engage, and manage B2B buyers across the entire sales cycle. Apollo.io is the company behind the industry’s first fully agentic GTM platform, transforming how revenue teams execute. Going beyond automation, Apollo’s intelligent agents actively drive results across the entire sales funnel – from prospecting to deal management – all in one place. Trusted by millions of users and hundreds of thousands of companies – including Anthropic, Autodesk, and Docusign – Apollo is making world-class go-to-market simple, intelligent, and accessible for all. Apollo serves sales development representatives, account executives, sales leaders, revenue operations, and marketing teams at B2B organizations of various sizes. Teams use Apollo to build and maintain target account lists, orchestrate outbound and inbound motions, manage opportunities, and understand which activities lead to qualified pipeline and closed revenue. Key capabilities include: Data and targeting: Access to a large B2B database with company and contact details, including firmographic, technographic, and buyer signal data, so users can define ideal customer profiles and create precise segments for outreach. Prospecting and enrichment: Tools to search, filter, and save prospect lists, plus enrichment workflows that keep contact and account records up to date in Apollo and connected systems such as CRM. Sales engagement: Multi-step, multi-channel sequences for email, calls, and tasks that standardize how reps follow up with prospects, with controls for timing, throttling, and deliverability. Agentic and AI-assisted workflows: Intelligent agents and AI features that help with account research, lead scoring, message generation, and next-step recommendations so reps can prioritize and personalize at scale. Deal and activity management: Basic CRM-style functionality for tracking opportunities, stages, activities, and notes, giving teams a single view of pipeline health and sales performance. By combining data, engagement, and deal execution in one platform, Apollo is designed to reduce the number of disconnected tools in a typical GTM stack and provide a consistent workflow for building pipeline and managing deals. This helps organizations improve data quality, increase seller productivity, and run more structured, measurable go-to-market programs. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1386&secure%5Bchosen_at%5D=2026-07-31T14%3A43%3A46Z&secure%5Bdisplayable_resource_id%5D=1386&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=page_category&secure%5Bplacement_resource_ids%5D%5B%5D=1386&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=19743&secure%5Bresource_id%5D=1386&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fauto-dialer%3Fopen_modal_url%3D%252Fproducts%252Faircall%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fauto-dialer%2526source%253Dcategory&secure%5Btoken%5D=a738e7beb54bec149cf5cc9aaf83ed4b118b118a8f0ed2eaefc105c67124a6c8&secure%5Burl%5D=https%3A%2F%2Fwww.apollo.io%2Fdemo%3Futm_source%3Dg2%26utm_medium%3Dcpc%26utm_campaign%3DG2Clicks%26utm_content%3Dtopic%26utm_term%3Dautodialer&secure%5Burl_type%5D=custom_url) ### [Nooks](https://www.g2.com/it/products/nooks/reviews) Nooks è l'Agent Workspace per l'outbound intelligente. Combiniamo il giudizio umano con l'esecuzione dell'IA affinché i rappresentanti trascorrano meno tempo su lavori di routine e più tempo a costruire relazioni reali che si trasformano in pipeline. Nooks riunisce segnali, cronologia degli account e azioni migliori successive in un unico sistema multi-canale per il sequenziamento dell'IA, in modo che l'outbound rimanga rilevante mentre si scala. Oltre 100 team sono passati dagli strumenti di sequenziamento legacy a Nooks, più che raddoppiando la pipeline generata dalle email, riducendo il tempo di ricerca del 90% e consolidando più fornitori in un'unica piattaforma. Oltre 1200 clienti, inclusi sofisticati team di vendita presso HubSpot, Deel, ZoomInfo e Rippling, utilizzano Nooks per generare più pipeline con meno cambi di contesto. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,649 #### How Do G2 Users Rate Nooks? - **Ritiene che the product sia stato un valido partner commerciale?:** 9.6/10 (Category avg: 8.9/10) - **Omnicanale:** 8.9/10 (Category avg: 8.6/10) - **API / Integrazioni:** 9.0/10 (Category avg: 8.6/10) - **Composizione Progressiva:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Nooks? - **Venditore:** [Nooks](https://www.g2.com/it/sellers/nooks) - **Sito web dell'azienda:** www.nooks.ai - **Sede centrale:** San Francisco, California - **Twitter:** @JoinNooks 390 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d0985ff2b8e1083fcf100fe495e371b10ac44dcc8c0a734662629503f74b014e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnooksapp&secure%5Burl_type%5D=linkedin_company_website) 390 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** SDR, Business Development Representative - **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi - **Company Size:** 50% Medium, 25% Small #### What Do G2 Reviewers Say About Nooks? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti scoprono che Nooks offre funzionalità **che fanno risparmiare tempo** , migliorando l'efficienza e permettendo di effettuare più chiamate in meno tempo. - Gli utenti trovano Nooks eccezionalmente **facile da usare** , con un'interfaccia adatta ai principianti e una navigazione intuitiva. - Gli utenti trovano che Nooks consente **un'efficienza eccezionale** con una composizione più veloce e funzionalità intuitive che migliorano la produttività. - Gli utenti amano la funzione di **composizione parallela efficiente** di Nooks, che aumenta il loro volume di chiamate e migliora le conversazioni. - Gli utenti apprezzano le **capacità di generazione di lead efficienti** di Nooks, migliorando la produttività e consentendo un'outreach mirata in modo efficace. ##### Cons - Gli utenti affrontano frequenti **problemi di chiamata** con i Nooks, inclusi connessioni lente e fastidiosi glitch durante le chiamate. - Gli utenti affrontano **problemi con il dialer** con numeri errati che vengono composti e difficoltà nel connettersi con i contatti desiderati. - Gli utenti trovano le **funzionalità mancanti** in Nooks limitanti, in particolare la mancanza di opzioni di ordinamento e l'operazione multi-tab. - Gli utenti affrontano **limitazioni del dialer** con Nooks, inclusi problemi con i trigger delle attività e doppie chiamate ai potenziali clienti. - Gli utenti segnalano **problemi di connessione** con Nooks, inclusi ritardi e interruzioni durante le chiamate, che influenzano la qualità della comunicazione. #### What Are Recent G2 Reviews of Nooks? **["Aumento significativo dei tassi di connessione con CRM senza soluzione di continuità"](https://www.g2.com/it/survey_responses/nooks-review-13124572)** **Rating:** 5.0/5.0 stars _— Laura N._ [Read full review](https://www.g2.com/it/survey_responses/nooks-review-13124572) **["Nooks ha potenziato il mio prospecting in uscita con un dialer veloce e intuitivo"](https://www.g2.com/it/survey_responses/nooks-review-13172157)** **Rating:** 5.0/5.0 stars _— Deep K._ [Read full review](https://www.g2.com/it/survey_responses/nooks-review-13172157) ### [Orum](https://www.g2.com/it/products/orum/reviews) Orum è una piattaforma di chiamate e coaching basata sull'intelligenza artificiale progettata per aiutare i team di vendita a connettersi con più potenziali clienti e convertire le conversazioni in pipeline qualificate. Orum serve più di 1.200 organizzazioni di vendita, da startup in rapida crescita a imprese globali, tra cui IBM, Samsung, Epicor, SentinelOne, Ramp e Crunchbase. Come pioniere della tecnologia di composizione AI, Orum è stato costruito per team outbound ad alto volume che si affidano a conversazioni dal vivo per generare entrate. Combinando l'automazione intelligente della composizione, la collaborazione in tempo reale e il coaching nativo AI, Orum aiuta i rappresentanti a concentrarsi su ciò che conta di più, avere conversazioni più significative con i giusti potenziali clienti. Al centro della piattaforma c'è l'AI Dialer di Orum, alimentato da intuizioni provenienti dal più grande dataset di chiamate sul mercato con oltre un miliardo di vere chiamate di vendita. Elimina la composizione manuale, rileva istantaneamente gli esseri umani reali e collega automaticamente i rappresentanti a 5 volte più conversazioni dal vivo. Orum include anche una suite completa di coaching AI con schede di valutazione delle chiamate AI, portali di coaching personalizzati e roleplay AI, aiutando i team a crescere il 50% più velocemente con intuizioni mirate e pratica simulata 24/7. Insieme a questo, il Virtual Salesfloor riunisce i rappresentanti per collaborare, ascoltare chiamate dal vivo e imparare in tempo reale, ricostruendo l'energia condivisa e la responsabilità di una vera cultura del salesfloor. **Average Rating:** 4.6/5.0 **Total Reviews:** 990 #### How Do G2 Users Rate Orum? - **Ritiene che the product sia stato un valido partner commerciale?:** 9.5/10 (Category avg: 8.9/10) - **Omnicanale:** 8.5/10 (Category avg: 8.6/10) - **API / Integrazioni:** 8.8/10 (Category avg: 8.6/10) - **Composizione Progressiva:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Orum? - **Venditore:** [Orum](https://www.g2.com/it/sellers/orum) - **Sito web dell'azienda:** www.orum.com - **Anno di Fondazione:** 2018 - **Sede centrale:** Austin, Texas - **Twitter:** @OrumHQ 213 follower su Twitter - **Pagina LinkedIn®:** [www.linkedin.com](https://www.g2.com/it/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a77c6496f2b9ea12ee3b425fb4d2c204ff0032b410ef93d73dc8947b5cc7451f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Forumhq%2F&secure%5Burl_type%5D=linkedin_company_website) 169 dipendenti su LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Development Representative, SDR - **Top Industries:** Software per computer, Tecnologia dell'informazione e servizi - **Company Size:** 47% Medium, 24% Small #### What Do G2 Reviewers Say About Orum? _AI-generated summary from verified user reviews_ ##### Pros - Gli utenti apprezzano la **facilità d'uso** di Orum, con un'interfaccia amichevole che migliora la velocità e la produttività durante le chiamate. - Gli utenti elogiano Orum per la sua **alta efficienza** , aumentando la produttività e semplificando notevolmente il processo di chiamata. - Gli utenti apprezzano Orum per le sue **capacità di risparmio di tempo** , migliorando significativamente la produttività e semplificando i processi di chiamata a freddo. - Gli utenti apprezzano Orum per la sua **produttività potenziata** , la facile configurazione e le capacità di composizione efficaci che migliorano l'efficienza del team. - Gli utenti apprezzano la **velocità e l'efficienza** del Parallel Dialing in Orum, migliorando la loro produttività nelle chiamate di vendita. ##### Cons - Gli utenti segnalano **problemi di chiamata** con Orum, inclusi problemi di connettività e abbinamenti errati dei potenziali clienti che influenzano la loro esperienza. - Gli utenti trovano che le **funzionalità mancanti** come il trasferimento diretto delle chiamate e la flessibilità di ricerca siano limitanti per il loro flusso di lavoro. - Gli utenti sperimentano **problemi di connessione** con Orum, portando a frustrazione e potenziale perdita di coinvolgimento con i potenziali clienti. - Gli utenti riscontrano **problemi di integrazione** con Orum, trovando difficile sincronizzare i dati da altre piattaforme in modo efficace. - Gli utenti trovano **le limitazioni del dialer** frustranti, in particolare l'incapacità di effettuare chiamate occasionali e accedere facilmente alle note passate. #### What Are Recent G2 Reviews of Orum? **["Orum Aumenta la Produttività in Uscita"](https://www.g2.com/it/survey_responses/orum-review-13179472)** **Rating:** 5.0/5.0 stars _— Sanatan C._ [Read full review](https://www.g2.com/it/survey_responses/orum-review-13179472) **["Il Parallel Dialing di Orum è un punto di svolta per più connessioni dal vivo"](https://www.g2.com/it/survey_responses/orum-review-13191151)** **Rating:** 5.0/5.0 stars _— Kunal S._ [Read full review](https://www.g2.com/it/survey_responses/orum-review-13191151) #### What Are G2 Users Discussing About Orum? - [Has the learning curve, cluttered layout, and missing integrations changed how quickly you can ramp reps?](https://www.g2.com/it/discussions/has-the-learning-curve-cluttered-layout-and-missing-integrations-changed-how-quickly-you-can-ramp-reps) - 1 comment - [How are you managing notes, past context, and follow‑ups when Orum does not surface the right info at the right time?](https://www.g2.com/it/discussions/how-are-you-managing-notes-past-context-and-follow-ups-when-orum-does-not-surface-the-right-info-at-the-right-time) - 1 comment - [What is your experience with enrichment accuracy and missing mobile numbers, and how does it affect your outreach plans?](https://www.g2.com/it/discussions/what-is-your-experience-with-enrichment-accuracy-and-missing-mobile-numbers-and-how-does-it-affect-your-outreach-plans) - 1 comment - [How are you handling list imports, contact limits, and the extra steps they add to your day?](https://www.g2.com/it/discussions/how-are-you-handling-list-imports-contact-limits-and-the-extra-steps-they-add-to-your-day) - 1 comment - [Connect delay and call quality issues slow live conversations and make me sound unprepared](https://www.g2.com/it/discussions/connect-delay-and-call-quality-issues-slow-live-conversations-and-make-me-sound-unprepared) - 1 comment ### [Close](https://www.g2.com/products/close/reviews) Close is a sales CRM with built-in calling, SMS, email, automation, and AI, designed for founders, startups, agencies, and growing sales teams. The platform helps businesses manage leads, communicate with prospects, track opportunities, and automate follow-up from a single system. Close is commonly used by teams that want their CRM to support sales execution, not just store customer data. Users can call, email, text, manage pipelines, assign tasks, create workflows, run outreach sequences, and track sales activity directly inside the platform. Close is built for founder-led businesses, startups, small businesses, agencies, recruiting firms, coaching companies, financial services teams, SaaS companies, and inside sales teams. It supports teams ranging from individual founders to sales organizations with more than 100 representatives. Key capabilities include: • CRM and pipeline management for tracking leads, contacts, opportunities, activities, and customer relationships • Built-in calling, SMS, and email, with communication history connected to customer records • Sales automation for workflows, sequences, lead routing, task management, and follow-up • Power Dialer and Predictive Dialer for teams managing high-volume outbound sales or recruiting workflows • Reporting and analytics for pipeline visibility, activity tracking, forecasting, and sales performance • Chloe, the AI agent built directly into Close, which can help qualify leads, book meetings, follow up with prospects, research accounts, enrich records, summarize conversations, and update CRM data Chloe operates inside Close, where customer records, conversations, activities, opportunities, and workflows already live. This allows Chloe to take action using CRM context, rather than working as a standalone AI tool connected through separate integrations. Teams can use Chloe to engage new leads, re-engage dormant opportunities, capture qualification data, schedule meetings, and hand qualified conversations to human sales representatives when appropriate. By combining CRM, communication, automation, reporting, and AI-assisted sales workflows in one platform, Close helps teams reduce manual work, improve speed-to-lead, maintain follow-up consistency, and manage more sales activity without adding unnecessary operational complexity. **Average Rating:** 4.7/5.0 **Total Reviews:** 2,041 #### How Do G2 Users Rate Close? - **Has the product been a good partner in doing business?:** 9.3/10 (Category avg: 8.9/10) - **Omnichannel:** 8.9/10 (Category avg: 8.6/10) - **API / Integrations:** 9.0/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Close? - **Seller:** [Close](https://www.g2.com/sellers/close) - **Company Website:** close.com - **Year Founded:** 2013 - **HQ Location:** 111 Congress Avenue, Suite 500 Austin, Texas 78701 United States - **Twitter:** @Close 6,592 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a8980b4bb0778d41500d3b100ba9f3961c87b6cc7fd74a5b1c0aa7775da9fc28&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2597204%2F&secure%5Burl_type%5D=linkedin_company_website) 213 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 76% Small, 20% Medium #### What Do G2 Reviewers Say About Close? _AI-generated summary from verified user reviews_ ##### Pros - Users find Close to be **very user-friendly** , with seamless integrations that streamline processes and enhance productivity. - Users appreciate the **user-friendly interface** of Close, enabling smooth workflows for both inside and outside sales teams. - Users praise the **comprehensive communication features** of Close, enhancing efficiency in managing client interactions effortlessly. - Users praise the **intuitive interface** of Close, making lead management and follow-ups incredibly smooth and efficient. - Users love the **intuitive dashboard design** of Close, appreciating its streamlined features and user-friendly experience. ##### Cons - Users find that **missing features** on the mobile app limit functionality compared to the desktop version. - Users often face **call issues** like disconnects from devices, affecting their overall experience with Close. - Users find the **limited features** of Close frustrating, especially for B2C needs and when needing more operational options. - Users find the **limited customization** options frustrating, hindering advanced reporting and personalized dashboard creation. - Users find the **learning curve challenging** due to merging complexities and limited customization options in Close. #### What Are Recent G2 Reviews of Close? **["Easy Setup, Seamless Email Integration, and Responsive Support"](https://www.g2.com/survey_responses/close-review-13148546)** **Rating:** 4.5/5.0 stars _— Stefano M._ [Read full review](https://www.g2.com/survey_responses/close-review-13148546) **["Productive Communication, Needs Better Data Visibility"](https://www.g2.com/survey_responses/close-review-13143531)** **Rating:** 4.0/5.0 stars _— Mateo A._ [Read full review](https://www.g2.com/survey_responses/close-review-13143531) #### What Are G2 Users Discussing About Close? - [What is Close used for?](https://www.g2.com/discussions/close-what-is-close-used-for) - 2 comments - [What is Close used for?](https://www.g2.com/discussions/what-is-close-used-for) - 1 comment ### [Genesys Cloud CX](https://www.g2.com/fr/products/genesys-cloud-cx/reviews) Genesys Cloud CX® est une solution d'orchestration d'expérience alimentée par l'IA qui permet aux organisations de coordonner les interactions entre clients et employés à chaque point de contact. En connectant les données, les systèmes et les flux de travail en temps réel, elle aide les entreprises à offrir des expériences plus cohérentes et personnalisées qui améliorent la fidélité, l'efficacité et les résultats commerciaux globaux. La solution réunit l'IA ; l'engagement vocal et numérique ; le routage intelligent et l'automatisation ; la gestion de l'engagement des effectifs ; et l'orchestration de parcours de bout en bout dans une solution cloud unifiée. Son architecture ouverte et flexible permet aux organisations de s'intégrer facilement aux systèmes existants, réduisant la complexité tout en créant une expérience plus connectée à travers les canaux et en permettant l'innovation sans perturbation. Les organisations utilisent Genesys Cloud CX pour accélérer le temps de mise en valeur grâce à un déploiement rapide et des capacités faciles à déployer, tout en réduisant le coût de service grâce à l'automatisation pilotée par l'IA. La personnalisation en temps réel et les interactions contextuelles aident à améliorer la satisfaction client, tandis que les capacités natives de l'IA améliorent la productivité des agents, rationalisent les flux de travail et soutiennent une prise de décision plus rapide et plus informée. Une couche de données unifiée fournit des informations en temps réel et assure des expériences fluides à travers les canaux, éliminant les silos et améliorant la visibilité à travers les opérations. La gouvernance de l'IA intégrée soutient une adoption sécurisée, conforme et explicable, ce qui est particulièrement important pour les industries réglementées. Conçue pour l'échelle d'entreprise, la plateforme offre une haute disponibilité, stabilité et sécurité, avec la scalabilité et la flexibilité pour soutenir les opérations mondiales et les besoins commerciaux en évolution tout en maintenant la résilience. Genesys Cloud CX est largement utilisé par des organisations de toutes tailles pour orchestrer des expériences client personnalisées à grande échelle, améliorer l'efficacité, simplifier la pile technologique et générer un retour sur investissement mesurable. **Average Rating:** 4.4/5.0 **Total Reviews:** 1,468 #### How Do G2 Users Rate Genesys Cloud CX? - **the product a-t-il été un bon partenaire commercial?:** 8.5/10 (Category avg: 8.9/10) - **Omnicanal:** 8.8/10 (Category avg: 8.6/10) - **API / Intégrations:** 8.9/10 (Category avg: 8.6/10) - **Numérotation progressive:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Genesys Cloud CX? - **Vendeur:** [Genesys](https://www.g2.com/fr/sellers/genesys) - **Site Web de l'entreprise:** www.genesys.com - **Année de fondation:** 1990 - **Emplacement du siège social:** Menlo Park, CA - **Twitter:** @Genesys 32,180 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3547218b0d552bcecdf111c8d197252c4dce8c2ddc2ffe5bceabde22115e5fc1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F601919%2F&secure%5Burl_type%5D=linkedin_company_website) 8,569 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Manager, Avocat de la cause - **Top Industries:** Technologie de l'information et services, Services financiers - **Company Size:** 45% Medium, 40% Large #### What Do G2 Reviewers Say About Genesys Cloud CX? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs trouvent que Genesys Cloud CX est **exceptionnellement facile à utiliser** , permettant aux utilisateurs professionnels de gérer indépendamment les configurations. - Les utilisateurs apprécient l' **évolution continue des fonctionnalités** de Genesys Cloud CX, améliorant les opérations du centre de contact et la satisfaction des utilisateurs. - Les utilisateurs apprécient la **fiabilité** de Genesys Cloud CX, louant son accessibilité et son soutien à la continuité des affaires. - Les utilisateurs apprécient l' **efficacité** de Genesys Cloud CX, améliorant l'agilité et simplifiant les opérations du centre de contact à travers plusieurs canaux. - Les utilisateurs apprécient l' **interface intuitive** de Genesys Cloud CX, améliorant la gestion des interactions avec les clients et la performance de la main-d'œuvre. ##### Cons - Les utilisateurs notent les **fonctionnalités limitées** de Genesys Cloud CX, en particulier dans la traduction vocale et la disponibilité des outils. - Les utilisateurs notent les **fonctionnalités manquantes** dans Genesys Cloud CX, y compris la personnalisation limitée du tableau de bord et les options de reporting complexes. - Les utilisateurs trouvent la **complexité de l'interface** difficile, surtout pour les nouveaux venus qui naviguent à travers de multiples fonctionnalités et paramètres. - Les utilisateurs trouvent les **capacités de reporting inadéquates** de Genesys Cloud CX frustrantes, nécessitant des efforts supplémentaires pour obtenir des informations de base. - Les utilisateurs trouvent que la **avec Genesys Cloud CX, car l'interface et les fonctionnalités peuvent être déroutantes au début.** #### What Are Recent G2 Reviews of Genesys Cloud CX? **["Puissance omnicanale centralisée avec des rapports en temps réel perspicaces"](https://www.g2.com/fr/survey_responses/genesys-cloud-cx-review-13150184)** **Rating:** 5.0/5.0 stars _— Utilisateur vérifié à Technologie de l'information et services_ [Read full review](https://www.g2.com/fr/survey_responses/genesys-cloud-cx-review-13150184) **["Configuration sans effort, intégrations puissantes"](https://www.g2.com/fr/survey_responses/genesys-cloud-cx-review-12997137)** **Rating:** 5.0/5.0 stars _— Lucas A._ [Read full review](https://www.g2.com/fr/survey_responses/genesys-cloud-cx-review-12997137) #### What Are G2 Users Discussing About Genesys Cloud CX? - [À quoi sert Genesys Cloud CX ?](https://www.g2.com/fr/discussions/what-is-genesys-cloud-cx-used-for) - 3 comments, 2 upvotes - [What kind of software is zendesk?](https://www.g2.com/fr/discussions/what-kind-of-software-is-zendesk) - 2 comments - [Quels sont les 4 avantages les plus importants d'Active Directory ?](https://www.g2.com/fr/discussions/what-are-the-4-most-important-benefits-of-active-directory) - 1 comment - [Que fait Genesys Cloud pour Salesforce ?](https://www.g2.com/fr/discussions/what-does-genesys-cloud-for-salesforce-do) - 2 comments - [Does Genesys integrate with Salesforce?](https://www.g2.com/fr/discussions/purecloud-for-salesforce-does-genesys-integrate-with-salesforce) ### [Talkdesk](https://www.g2.com/products/talkdesk/reviews) Talkdesk® is leading a new era in customer experience with Customer Experience Automation (CXA)—a new category and platform designed to automate the full complexity of modern customer journeys. CXA replaces fragmented, human-coordinated workflows with autonomous, multi-agent AI orchestration that delivers intelligent, scalable, and outcome-focused service across the entire CX lifecycle. Learn more at: https://www.talkdesk.com/use-cases/ At the core of CXA is the Talkdesk Data Cloud, which turns transcripts, call recordings, case notes, and customer records from across CRMs and systems of record into real-time, actionable knowledge. This enables AI agents to operate with full context, collaborating seamlessly to resolve complex customer problems with speed, precision, and adaptability. Talkdesk CXA supports both cross-industry workflows and industry-specialized use cases in sectors like healthcare, financial services, retail, utilities, travel, and government. With prebuilt AI agents, a virtuous automation cycle (Discover, Build, Orchestrate, Measure), and rapid time-to-value, Talkdesk helps enterprises modernize customer experience without the need for a full rip-and-replace. Trusted by global brands and recognized for continuous innovation, Talkdesk empowers organizations to grow revenue, reduce costs, and transform service delivery through coordinated, AI-driven automation. Companies that love their customers use Talkdesk. Talkdesk is a registered trademark of Talkdesk, Inc. All product and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them. **Average Rating:** 4.4/5.0 **Total Reviews:** 2,453 #### How Do G2 Users Rate Talkdesk? - **Has the product been a good partner in doing business?:** 8.9/10 (Category avg: 8.9/10) - **Omnichannel:** 9.0/10 (Category avg: 8.6/10) - **API / Integrations:** 8.9/10 (Category avg: 8.6/10) - **Progressive Dialing:** 9.2/10 (Category avg: 8.6/10) #### Who Is the Company Behind Talkdesk? - **Seller:** [Talkdesk](https://www.g2.com/sellers/talkdesk) - **Company Website:** www.talkdesk.com - **Year Founded:** 2011 - **HQ Location:** Palo Alto, CA - **Twitter:** @talkdesk 6,959 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4e0e5af292863ff50ed178e452cdc1e6f02d6fe9d8fce3e273f8df1fa193ff21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2837787%2F&secure%5Burl_type%5D=linkedin_company_website) 1,391 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Supervisor, Customer Service Representative - **Top Industries:** Consumer Services, Computer Software - **Company Size:** 60% Medium, 20% Large #### What Do G2 Reviewers Say About Talkdesk? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **ease of use** of Talkdesk, enabling efficient tracking of calls and enhancing overall productivity. - Users appreciate the **efficiency** of Talkdesk, enabling smooth communication across platforms and improved customer service operations. - Users appreciate the **comprehensive features** of Talkdesk, enabling efficient workflows and enhancing customer interactions. - Users appreciate the **easy CRM integration** of Talkdesk, enhancing efficiency and communication for customer support teams. - Users praise Talkdesk for its **exceptional customer support** and seamless integration that enhances team efficiency. ##### Cons - Users often face **call issues** with Talkdesk, including poor audio quality and dropped calls during conversations. - Users often face **technical issues** with Talkdesk, including dropped calls and system glitches requiring frequent restarts. - Users find the **missing features** in Talkdesk frustrating, hindering efficiency and workflow during calls and ticket management. - Users experience **notification issues** with Talkdesk, leading to unexpected offline status changes and frustrating technical problems. - Users often face **connection issues** with Talkdesk, causing frustrating delays and requiring frequent application restarts. #### What Are Recent G2 Reviews of Talkdesk? **["rep review"](https://www.g2.com/survey_responses/talkdesk-review-11332704)** **Rating:** 5.0/5.0 stars _— M S._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-11332704) **["TalkDesk Shines with Smart Ticket Categorization and Seamless Zendesk Integration"](https://www.g2.com/survey_responses/talkdesk-review-13075196)** **Rating:** 4.0/5.0 stars _— Lukas B._ [Read full review](https://www.g2.com/survey_responses/talkdesk-review-13075196) #### What Are G2 Users Discussing About Talkdesk? - [How is Talkdesk transforming customer service operations with its innovative call center solutions?](https://www.g2.com/discussions/how-is-talkdesk-transforming-customer-service-operations-with-its-innovative-call-center-solutions) - 3 comments - [What is Talkdesk used for?](https://www.g2.com/discussions/what-is-talkdesk-used-for) - 2 comments ### [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/fr/products/five9-intelligent-cloud-contact-center-platform/reviews) Fondée en 2001 et ayant son siège à San Ramon, Californie, Five9 est devenue un leader mondial de l'expérience client (CX) avec plus de 2 500 clients dans le monde entier. En tant que pionnier de la technologie des centres de contact cloud, Five9 sert des organisations de divers secteurs cherchant à transformer les expériences client grâce à des interactions intelligentes et personnalisées. Avec plus de 1 400 partenaires à l'échelle mondiale et 2 700 employés, Five9 combine une expertise approfondie en CX avec une technologie innovante pour aider les marques à offrir de meilleurs résultats commerciaux. La plateforme Five9 Intelligent CX offre une suite complète de solutions, y compris l'engagement omnicanal, l'assistance aux agents, l'engagement de la main-d'œuvre et l'automatisation alimentée par l'IA. Five9 Genius AI intègre une intelligence artificielle pratique à travers la plateforme, permettant des parcours clients hyper-personnalisés où les agents IA et les agents humains travaillent main dans la main. Notre plateforme ouverte et native du cloud s'intègre sans effort avec les principaux systèmes CRM et d'entreprise, garantissant que les entreprises peuvent personnaliser les expériences tout en maximisant l'agilité opérationnelle. Five9 transforme la CX d'expériences fragmentées et frustrantes en parcours fluides et pilotés par l'IA qui anticipent les besoins des clients. En combinant l'efficacité de l'IA avec la touche humaine, les entreprises peuvent offrir de meilleures expériences à moindre coût, transformant leurs centres de contact de centres de coûts en actifs stratégiques. Avec une fiabilité de premier plan dans l'industrie (99,999 % de disponibilité), une expertise approfondie en CX et une approche de partenariat consultatif, Five9 aide les entreprises à débloquer l'efficacité, à augmenter la satisfaction client et à stimuler la fidélité à long terme. Avec Five9, la nouvelle CX commence ici—où la joie du client devient une force motrice pour la croissance des affaires. **Average Rating:** 4.1/5.0 **Total Reviews:** 604 #### How Do G2 Users Rate Five9 Intelligent Cloud Contact Center Platform? - **the product a-t-il été un bon partenaire commercial?:** 8.6/10 (Category avg: 8.9/10) - **Omnicanal:** 8.8/10 (Category avg: 8.6/10) - **API / Intégrations:** 8.6/10 (Category avg: 8.6/10) - **Numérotation progressive:** 8.9/10 (Category avg: 8.6/10) #### Who Is the Company Behind Five9 Intelligent Cloud Contact Center Platform? - **Vendeur:** [Five9](https://www.g2.com/fr/sellers/five9) - **Site Web de l'entreprise:** www.Five9.com - **Année de fondation:** 2001 - **Emplacement du siège social:** San Ramon, CA - **Twitter:** @Five9 14,856 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9ab47fa8489c7a54b5afa3a30c5a95276dbcdfd37f1e12bcd69df7e9622d7f85&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16827%2F&secure%5Burl_type%5D=linkedin_company_website) 3,058 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Représentant du service client, Manager - **Top Industries:** Services aux consommateurs, Services financiers - **Company Size:** 56% Medium, 23% Small #### What Do G2 Reviewers Say About Five9 Intelligent Cloud Contact Center Platform? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs adorent l' **interface conviviale** de Five9, la trouvant simple à naviguer et facile à mettre en œuvre. - Les utilisateurs louent le **support client réactif** de Five9, soulignant sa priorité à traiter les préoccupations rapidement. - Les utilisateurs apprécient le **service client exceptionnel** de Five9, soulignant la réactivité et l'utilité dans leur expérience. - Les utilisateurs apprécient le **support réactif et utile** de Five9, améliorant ainsi leur expérience globale et leurs capacités d'intégration. - Les utilisateurs apprécient l' **efficacité** de Five9, bénéficiant de fonctionnalités impressionnantes qui améliorent les interactions avec les clients et le suivi de la productivité. ##### Cons - Les utilisateurs rencontrent des **problèmes d'appel** qui entravent la précision des rapports et l'évaluation des performances, compliquant ainsi l'expérience du centre de contact. - Les utilisateurs notent des **fonctionnalités manquantes** comme une interface utilisateur moderne et des options de recherche efficaces, impactant l'utilisabilité et la fonctionnalité. - Les utilisateurs trouvent que la **complexité** de l'interface et des fonctionnalités de rapport de Five9 est assez difficile et déroutante. - Les utilisateurs signalent des **problèmes techniques** avec Five9, y compris des réponses lentes du support et des dysfonctionnements occasionnels perturbant le service. - Les utilisateurs signalent que **le mauvais support client** entraîne des retards frustrants et des défis dans la résolution des problèmes et l'installation. #### What Are Recent G2 Reviews of Five9 Intelligent Cloud Contact Center Platform? **["Plateforme web rapide et intuitive avec un support fiable"](https://www.g2.com/fr/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120)** **Rating:** 5.0/5.0 stars _— Aldo O._ [Read full review](https://www.g2.com/fr/survey_responses/five9-intelligent-cloud-contact-center-platform-review-13113120) **["Plateforme conviviale avec un excellent support des agents"](https://www.g2.com/fr/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794)** **Rating:** 5.0/5.0 stars _— Kimika W._ [Read full review](https://www.g2.com/fr/survey_responses/five9-intelligent-cloud-contact-center-platform-review-12757794) #### What Are G2 Users Discussing About Five9 Intelligent Cloud Contact Center Platform? - [À quoi sert Five9 ?](https://www.g2.com/fr/discussions/five9-what-is-five9-used-for) - 2 comments - [What is Five9 used for?](https://www.g2.com/fr/discussions/what-is-five9-used-for) - 1 comment - [What is the best call center software?](https://www.g2.com/fr/discussions/what-is-the-best-call-center-software) - [How much is five9 cost?](https://www.g2.com/fr/discussions/how-much-is-five9-cost) - [Five9 a-t-il une application mobile ?](https://www.g2.com/fr/discussions/does-five9-have-a-mobile-app) - 2 comments ### [RingCentral Contact Center](https://www.g2.com/fr/products/ringcentral-contact-center/reviews) DESCRIPTION DU PRODUIT RINGCENTRAL CONTACT CENTER RingCentral Contact Center est une solution de centre de contact cloud de niveau entreprise conçue pour déployer et faire évoluer les opérations clients à l'échelle mondiale. Conçue pour les grandes organisations qui exigent flexibilité et haute performance, la plateforme unifie les communications d'entreprise et les capacités de centre de contact pour offrir des expériences client sans effort tout au long du parcours client. ENGAGEMENT OMNICANAL GLOBAL ET ROUTAGE AVANCÉ RingCentral Contact Center permet aux entreprises de se connecter avec les clients par voix et sur plus de 30 canaux numériques à l'échelle mondiale. La solution utilise un routage sophistiqué basé sur les attributs pour s'assurer que les clients sont automatiquement jumelés avec le bon agent en fonction de leurs besoins et compétences spécifiques. En offrant une intégration omnicanale complète et un suivi de parcours fluide, les entreprises peuvent maintenir un support continu et riche en contexte à chaque point de contact international. IA CONVERSATIONNELLE ET AUTOMATISATION EN LIBRE-SERVICE La plateforme dispose d'agents IA intégrés pour rationaliser les parcours clients et réduire les coûts opérationnels. Grâce à un libre-service avancé par IA et des agents virtuels alimentés par IA, les organisations peuvent offrir des conversations personnalisées et basées sur les données 24/7. Ces outils intelligents gèrent de manière autonome les demandes de routine tout en générant des informations approfondies sur les interactions, fournissant une assistance instantanée et assurant une transition en douceur vers les agents en direct si nécessaire. GESTION DE L'ENGAGEMENT DES EFFECTIFS NATIF Optimisez la performance de l'équipe et contrôlez les coûts avec une solution d'optimisation des effectifs native et pilotée par l'IA. RingCentral Contact Center comprend des outils complets de gestion de l'engagement des effectifs (WEM), y compris la planification native et la prévision prédictive pour aligner précisément les heures de l'équipe avec le trafic d'appels, les vacances et la formation. Il offre également des fonctionnalités robustes de gestion de la qualité telles que l'enregistrement des appels, l'analyse des interactions et l'évaluation équitable des agents, associées à la gamification interactive et aux tableaux de bord de performance pour améliorer la satisfaction et la productivité des agents. ANALYTIQUES COMPLÈTES ET INTÉGRATIONS PERSONNALISÉES Prenez des décisions critiques pour l'entreprise en utilisant des rapports historiques granulaires et des analyses en direct. La plateforme dispose d'une interface intuitive de glisser-déposer pour créer des tableaux de bord personnalisables en temps réel, permettant aux gestionnaires de surveiller instantanément les indicateurs de performance clés tels que le temps de traitement, la résolution au premier contact et le temps d'attente. Conçue pour des déploiements sur mesure, la solution s'intègre profondément avec plus de 120 outils de marché et offre plus de 400 API disponibles pour adapter les flux de travail à toute pile technologique d'entreprise. POURQUOI CHOISIR RINGCENTRAL CONTACT CENTER Les entreprises mondiales choisissent RingCentral Contact Center pour offrir un meilleur service client à grande échelle et améliorer la satisfaction des clients et des employés. En combinant un routage omnicanal puissant, une gestion de l'engagement des effectifs native et une flexibilité API ouverte, RingCentral fournit une base cloud sécurisée et fiable qui transforme le support client traditionnel en un moteur de revenus stratégique. **Average Rating:** 4.1/5.0 **Total Reviews:** 212 #### How Do G2 Users Rate RingCentral Contact Center? - **the product a-t-il été un bon partenaire commercial?:** 8.1/10 (Category avg: 8.9/10) - **Omnicanal:** 7.8/10 (Category avg: 8.6/10) - **API / Intégrations:** 7.6/10 (Category avg: 8.6/10) - **Numérotation progressive:** 8.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind RingCentral Contact Center? - **Vendeur:** [RingCentral](https://www.g2.com/fr/sellers/ringcentral) - **Site Web de l'entreprise:** www.ringcentral.com - **Année de fondation:** 1999 - **Emplacement du siège social:** Belmont, CA - **Twitter:** @RingCentral 61,963 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website) 6,726 employés sur LinkedIn® #### Who Uses This Product? - **Top Industries:** Logiciels informatiques, Services aux consommateurs - **Company Size:** 47% Small, 38% Medium #### What Do G2 Reviewers Say About RingCentral Contact Center? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs apprécient la **facilité d'utilisation** de RingCentral Contact Center, permettant une communication fluide et une gestion des appels. - Les utilisateurs apprécient les **capacités VoIP robustes** de RingCentral Contact Center, permettant une communication fluide pour les équipes à distance. - Les utilisateurs trouvent que l' **interface intuitive** de RingCentral Contact Center améliore l'efficacité et la flexibilité pour la communication à distance. - Les utilisateurs apprécient le **service client utile** chez RingCentral, résolvant les problèmes efficacement et améliorant l'expérience des utilisateurs. - Les utilisateurs apprécient le **soutien efficace** du Centre de Contact RingCentral, facilitant des solutions rapides et des options de communication flexibles. ##### Cons - Les utilisateurs rencontrent des **problèmes d'appel** , y compris des numéros incorrects et un dépannage complexe, ce qui affecte leur expérience globale avec RingCentral. - Les utilisateurs signalent des problèmes de **connectivité des appels** , rencontrant des déconnexions et des difficultés à terminer les appels efficacement. - Les utilisateurs rencontrent des **problèmes de qualité d'appel** avec RingCentral Contact Center, souvent confrontés à des déconnexions et des problèmes de connectivité. - Les utilisateurs rencontrent des **problèmes de connexion** importants avec RingCentral, ce qui affecte négativement l'accessibilité des appels et l'expérience utilisateur globale. - Les utilisateurs rencontrent fréquemment des **problèmes de connectivité** avec RingCentral, ce qui affecte la fiabilité des appels et l'expérience utilisateur globale. #### What Are Recent G2 Reviews of RingCentral Contact Center? **["RingCentral Contact Center a changé la façon dont je reprends les conversations au lieu de les redémarrer"](https://www.g2.com/fr/survey_responses/ringcentral-contact-center-review-13169207)** **Rating:** 5.0/5.0 stars _— Aashu J._ [Read full review](https://www.g2.com/fr/survey_responses/ringcentral-contact-center-review-13169207) **["Plateforme omnicanale facile à utiliser avec une qualité d'appel fiable."](https://www.g2.com/fr/survey_responses/ringcentral-contact-center-review-13038279)** **Rating:** 4.5/5.0 stars _— Sujal S._ [Read full review](https://www.g2.com/fr/survey_responses/ringcentral-contact-center-review-13038279) #### What Are G2 Users Discussing About RingCentral Contact Center? - [À quoi sert le centre de contact RingCentral ?](https://www.g2.com/fr/discussions/what-is-ringcentral-contact-center-used-for) - 1 comment - [How good is RingCentral?](https://www.g2.com/fr/discussions/how-good-is-ringcentral) - 3 comments, 1 upvote - [What is the difference between a contact center and a call center?](https://www.g2.com/fr/discussions/what-is-the-difference-between-a-contact-center-and-a-call-center) - [How does call center software work?](https://www.g2.com/fr/discussions/how-does-call-center-software-work) - [What is a contact center software?](https://www.g2.com/fr/discussions/what-is-a-contact-center-software) ### [CloudTalk](https://www.g2.com/fr/products/cloudtalk/reviews) CloudTalk est le principal logiciel d'appels d'affaires alimenté par l'IA pour les PME en croissance. CloudTalk aide plus de 4 000 PME modernes à parler à plus de clients, conclure plus de ventes et résoudre les problèmes plus rapidement, sans les prix ou la complexité des entreprises. Plus de 30 000 professionnels des ventes et du support dans des PME de plus de 160 pays comptent sur CloudTalk pour : Parler à 10 fois plus de personnes - Notre composeur d'appels de vente IA combine les appels en aperçu, en puissance et en parallèle (jusqu'à 10 lignes) qui filtrent automatiquement les messageries vocales et les lignes mortes. Automatiser les appels que les humains ne devraient pas avoir à faire - Créez des agents vocaux IA et un réceptionniste IA en quelques minutes pour la planification de rendez-vous, la qualification de prospects, la couverture après les heures de bureau, les rappels de paiement et plus encore. Transformer chaque conversation en données structurées - Utilisez l'intelligence de conversation IA pour obtenir des résumés d'appels automatiques, des notes IA, une analyse de sentiment, une extraction de sujets, une notation d'appels, une transcription multilingue et des ratios de parole/écoute. Gérer leur système téléphonique d'entreprise complet sur une seule plateforme cloud - Avec le concepteur de flux d'appels, IVR, mise en file d'attente des appels, enregistrement des appels, surveillance en temps réel, analyses, SMS internationaux, messagerie WhatsApp et automatisation des flux de travail. Gérer les appels mondiaux sans le casse-tête de l'infrastructure - Numéros locaux dans plus de 160 pays, disponibilité de 99,999 %, redondance multi-opérateurs et qualité d'appel cristalline. Se brancher sur les outils qu'ils utilisent déjà - Plus de 100 intégrations natives, y compris HubSpot (certifié), Salesforce, Pipedrive, Zoho CRM, MS Dynamics, Intercom, Zendesk, Salesloft, Outreach, Bullhorn, monday, Shopify, et plus encore. La plupart des clients de CloudTalk sont opérationnels en quelques jours. Pas de matériel, pas de PBX, pas de mois de consultation. Inscrivez-vous simplement, portez des numéros (ou achetez-en de nouveaux), connectez votre CRM et commencez à appeler — avec l'IA qui fait le travail fastidieux dès le premier jour. CloudTalk est conforme aux normes GDPR, SOC 2, ISO 27001, HIPAA et CCPA. Des clients comme Bit2Me ont réduit les appels manqués de 80 % à 16 %, réduit les temps d'attente de 85 % et sont passés de 2 à plus de 20 agents — sans ajouter de complexité. https://hubs.li/Q04n2f7L0 Découvrez comment nous pouvons améliorer vos appels lors d'une démonstration personnalisée 1:1 : https://hubs.li/Q04n2f4C0 **Average Rating:** 4.4/5.0 **Total Reviews:** 1,811 #### How Do G2 Users Rate CloudTalk? - **the product a-t-il été un bon partenaire commercial?:** 8.9/10 (Category avg: 8.9/10) - **Omnicanal:** 8.2/10 (Category avg: 8.6/10) - **API / Intégrations:** 8.3/10 (Category avg: 8.6/10) - **Numérotation progressive:** 8.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind CloudTalk? - **Vendeur:** [CloudTalk](https://www.g2.com/fr/sellers/cloudtalk) - **Site Web de l'entreprise:** www.cloudtalk.io - **Année de fondation:** 2016 - **Emplacement du siège social:** New York - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a7131a196dde74ab24374f0c5fe394e45a7e89c8c85b9b7bdc470627f39cd734&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F17944841%2F&secure%5Burl_type%5D=linkedin_company_website) 224 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** PDG, Responsable de compte - **Top Industries:** Logiciels informatiques, Technologie de l'information et services - **Company Size:** 64% Small, 32% Medium #### What Do G2 Reviewers Say About CloudTalk? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs apprécient la **facilité d'utilisation** de CloudTalk, bénéficiant d'appels et d'intégrations fluides. - Les utilisateurs apprécient la **fiabilité exceptionnelle** de CloudTalk, notant sa performance stable et son interface intuitive sur tous les appareils. - Les utilisateurs louent l' **interface intuitive** de CloudTalk, simplifiant la communication et améliorant l'expérience utilisateur globale. - Les utilisateurs trouvent CloudTalk **extrêmement utile** pour le suivi en temps réel, simplifiant la gestion de leurs KPI et améliorant l'efficacité des appels. - Les utilisateurs apprécient les **fonctionnalités d'appel rapides et faciles** de CloudTalk, améliorant l'efficacité et la commodité de la communication. ##### Cons - Les utilisateurs signalent des **problèmes d'appel** liés à l'accès et à la connectivité, entraînant des perturbations dans leur expérience avec CloudTalk. - Les utilisateurs rencontrent occasionnellement des **problèmes de connexion** avec CloudTalk, entraînant des problèmes opérationnels et des interruptions inattendues. - Les utilisateurs expriment leur frustration face à **l'absence de fonctionnalités essentielles** telles que la recherche de SMS et le support de la langue néerlandaise dans CloudTalk. - Les utilisateurs constatent que les **problèmes de synchronisation des appels** avec Pipedrive peuvent entraîner de la frustration lors de la gestion des appels avec CloudTalk. - Les utilisateurs rencontrent **une mauvaise connectivité** , éprouvant des difficultés avec les appels internationaux et l'enregistrement en ligne incohérent de l'application. #### What Are Recent G2 Reviews of CloudTalk? **["Analytique de CloudTalk, intégration transparente avec Pipedrive et numérotation intelligente avec indicatif régional local"](https://www.g2.com/fr/survey_responses/cloudtalk-review-12856744)** **Rating:** 4.5/5.0 stars _— Hunter K._ [Read full review](https://www.g2.com/fr/survey_responses/cloudtalk-review-12856744) **["CloudTalk a simplifié notre communication avec les clients et amélioré l'efficacité de notre équipe."](https://www.g2.com/fr/survey_responses/cloudtalk-review-12852659)** **Rating:** 5.0/5.0 stars _— Marwan E._ [Read full review](https://www.g2.com/fr/survey_responses/cloudtalk-review-12852659) #### What Are G2 Users Discussing About CloudTalk? - [À quoi sert CloudTalk ?](https://www.g2.com/fr/discussions/cloudtalk-what-is-cloudtalk-used-for) - 4 comments, 1 upvote - [What is CloudTalk used for?](https://www.g2.com/fr/discussions/what-is-cloudtalk-used-for) - 2 comments ### [GTM Workspace - Powered by ZoomInfo](https://www.g2.com/products/gtm-workspace-powered-by-zoominfo/reviews) Note: GTM Workspace is the upgraded version of ZoomInfo Sales and ZoomInfo Copilot. GTM Workspace is a unified sales execution platform that empowers account executives and account managers to run their entire book of business from a single workspace. By bringing together CRM data, ZoomInfo intelligence, engagement history, and buying signals into one consolidated view, GTM Workspace eliminates the constant context-switching that prevents sellers from doing their best work. At the core of GTM Workspace is an AI assistant that understands the full context of a rep's territory - their accounts, open opportunities, past conversations, and real-time signals - enabling natural language commands that drive real action. Sellers can instantly prepare for meetings, monitor account health, prioritize pipeline, and identify the best prospects to pursue, all without leaving a single interface. GTM Workspace integrates directly with Salesforce, maintaining bidirectional, real-time sync so CRM data stays current automatically. Flexible, spreadsheet-style Views allow reps to slice and analyze their accounts, contacts, leads, and opportunities exactly the way they work - with ZoomInfo firmographic, technographic, and intent data enriched directly alongside CRM fields. Purpose-built for the way modern sales teams operate, GTM Workspace requires no training, no agent building, and no engineering projects. It works immediately out of the box, delivering day-one value on top of the data foundation teams already rely on. The result: sellers spend less time stitching together information across disconnected tools and more time doing what they do best - building relationships and closing deals. **Average Rating:** 4.5/5.0 **Total Reviews:** 8,877 #### How Do G2 Users Rate GTM Workspace - Powered by ZoomInfo? - **Has the product been a good partner in doing business?:** 8.6/10 (Category avg: 8.9/10) - **Omnichannel:** 8.1/10 (Category avg: 8.6/10) - **API / Integrations:** 8.4/10 (Category avg: 8.6/10) - **Progressive Dialing:** 8.7/10 (Category avg: 8.6/10) #### Who Is the Company Behind GTM Workspace - Powered by ZoomInfo? - **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706) - **Company Website:** www.zoominfo.com - **Year Founded:** 2000 - **HQ Location:** Vancouver, WA - **Twitter:** @ZoomInfo 23,515 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd618c71d6b4b0acc542c8b46079b4c9423a65a072ce8f8590d4f3ed35e8aebb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzoominfo%2F&secure%5Burl_type%5D=linkedin_company_website) 4,221 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Executive, Sales Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 48% Medium, 26% Large #### What Do G2 Reviewers Say About GTM Workspace - Powered by ZoomInfo? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **robust and accurate contact database** of GTM Workspace, enhancing their outbound prospecting efforts. - Users find **GTM Workspace easy to use** , enabling smooth data export and effective lead nurturing with intuitive functionality. - Users value the **data accuracy** of GTM Workspace, enabling effective sales intelligence and better prospecting success. - Users love the **AI features** of GTM Workspace, enhancing their prospecting efficiency and conversion rates significantly. - Users value the **easy access to relevant contacts and companies** , streamlining prospecting and enhancing lead nurturing efforts. ##### Cons - Users note the **inaccurate data** can hinder effectiveness, impacting contact success and overall user experience. - Users face challenges with **outdated data** , such as inaccurate email addresses and job titles, hindering effective outreach. - Users report **outdated contacts** causing complications, with issues in synchronizing accurate information from integrations. - Users experience **data inaccuracy** issues, with outdated information and difficulties in searching and integrating with other systems. - Users frequently deal with **outdated information** , including poor email addresses and inaccurate job titles, complicating their workflow. #### What Are Recent G2 Reviews of GTM Workspace - Powered by ZoomInfo? **["A Powerful AI Tool for Inside Sales Success"](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-12894485)** **Rating:** 4.0/5.0 stars _— Raju S._ [Read full review](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-12894485) **["Efficient Sales Prospecting, Needs UI Improvement"](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-13126858)** **Rating:** 4.5/5.0 stars _— Kiet N._ [Read full review](https://www.g2.com/survey_responses/gtm-workspace-powered-by-zoominfo-review-13126858) #### What Are G2 Users Discussing About GTM Workspace - Powered by ZoomInfo? - [How does ZoomInfo SalesOS empower sales teams to achieve better results through data-driven insights?](https://www.g2.com/discussions/how-does-zoominfo-salesos-empower-sales-teams-to-achieve-better-results-through-data-driven-insights) - 3 comments, 1 upvote - [What is ZoomInfo SalesOS used for?](https://www.g2.com/discussions/what-is-zoominfo-salesos-used-for) - 3 comments, 1 upvote - [Is ZoomInfo legal?](https://www.g2.com/discussions/is-zoominfo-legal) - 6 comments, 1 upvote - [Who are ZoomInfo's top 3 competitors?](https://www.g2.com/discussions/who-are-zoominfo-s-top-3-competitors) - 4 comments, 2 upvotes - [How does ZoomInfo get my details?](https://www.g2.com/discussions/how-does-zoominfo-get-my-details) - 2 comments, 1 upvote ### [JustCall](https://www.g2.com/fr/products/saas-labs-justcall/reviews) JustCall est la seule plateforme de communication d'entreprise alimentée par l'IA qui regroupe appels, textos, e-mails et WhatsApp en un seul endroit. Elle aide les équipes en contact avec les clients à travailler plus efficacement, à répondre plus rapidement et à mieux se connecter avec les prospects et les clients. Plus de 6 000 entreprises dans le monde utilisent JustCall pour : - Gérer toutes les conversations clients depuis une seule plateforme - Automatiser les tâches et flux de travail routiniers - Obtenir des informations en temps réel grâce à l'IA pour améliorer les conversations - Assurer une couverture 24/7 avec des agents vocaux IA entrants (support sortant à venir bientôt) Caractéristiques clés : - Appels : Numéros de téléphone mondiaux, appels entrants/sortants, routage intelligent, composeurs automatiques/prédictifs/puissants - Messagerie : SMS & MMS, flux de travail, bots, boîte de réception partagée WhatsApp, IVR multi-niveaux, boîte de réception e-mail partagée - Outils IA : Assistance en temps réel pour les agents, coaching IA, analyse de sentiment, évaluation des appels, surveillance en direct, copilote SMS, agent vocal IA entrant - Intégrations & collaboration : Plus de 100 intégrations CRM, espace de travail collaboratif pour l'équipe **Average Rating:** 4.3/5.0 **Total Reviews:** 2,361 #### How Do G2 Users Rate JustCall? - **the product a-t-il été un bon partenaire commercial?:** 8.6/10 (Category avg: 8.9/10) - **Omnicanal:** 8.1/10 (Category avg: 8.6/10) - **API / Intégrations:** 8.3/10 (Category avg: 8.6/10) - **Numérotation progressive:** 8.5/10 (Category avg: 8.6/10) #### Who Is the Company Behind JustCall? - **Vendeur:** [Saas Labs](https://www.g2.com/fr/sellers/saas-labs) - **Site Web de l'entreprise:** www.saaslabs.co - **Année de fondation:** 2016 - **Emplacement du siège social:** Palo Alto, California - **Twitter:** @saas\_labs 319 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=09cee811816c94d65e7739f2d391c244b66232e5e00dc8510ca60d3f50280d8e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10436435%2F&secure%5Burl_type%5D=linkedin_company_website) 416 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** PDG, Responsable de compte - **Top Industries:** Logiciels informatiques, Services financiers - **Company Size:** 59% Small, 31% Medium #### What Do G2 Reviewers Say About JustCall? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs trouvent l' **aisance d'utilisation** de JustCall impressionnante, soulignant sa configuration simple et son interface intuitive pour une communication fluide. - Les utilisateurs apprécient **l'intégration transparente** des appels, SMS et CRM dans JustCall, améliorant l'efficacité et l'organisation. - Les utilisateurs apprécient comment JustCall apporte **la simplicité à la communication d'entreprise** , rationalisant les tâches et améliorant l'efficacité sans effort. - Les utilisateurs louent le **excellent support client** de JustCall, soulignant sa réactivité et sa résolution efficace des problèmes. - Les utilisateurs adorent la **gestion efficace des appels** de JustCall, appréciant les intégrations transparentes et une interface conviviale. ##### Cons - Les utilisateurs rencontrent souvent des **problèmes d'appel** avec JustCall, y compris des retards et des difficultés à transférer les appels et à les surveiller efficacement. - Les utilisateurs trouvent la **fonctionnalité d'appel encombrante** , rencontrant des problèmes tels que de multiples clics et une qualité d'appel instable lors de leurs déplacements. - Les utilisateurs rencontrent des **problèmes de connexion** avec JustCall, y compris des baisses de qualité d'appel et des perturbations dues à une connexion Internet instable. - Les utilisateurs trouvent que les **fonctionnalités manquantes** comme l'absence de support SMS et la personnalisation limitée entravent leur expérience avec JustCall. - Les utilisateurs rencontrent une **mauvaise qualité d'appel** avec JustCall, souvent confrontés à des coupures et des interruptions dues à des connexions Internet instables. #### What Are Recent G2 Reviews of JustCall? **["L'intégration avec HubSpot améliore la gestion des appels"](https://www.g2.com/fr/survey_responses/justcall-review-13141009)** **Rating:** 4.0/5.0 stars _— Paul W._ [Read full review](https://www.g2.com/fr/survey_responses/justcall-review-13141009) **["Plateforme d'appel facile à utiliser avec des performances fiables et des informations utiles fournies par l'IA"](https://www.g2.com/fr/survey_responses/justcall-review-12953018)** **Rating:** 5.0/5.0 stars _— Richard L._ [Read full review](https://www.g2.com/fr/survey_responses/justcall-review-12953018) ### [PhoneBurner](https://www.g2.com/fr/products/phoneburner/reviews) PhoneBurner est un composeur automatique qui alimente des millions de conversations pour plus de 3000 clients, et atteint en moyenne des taux de réponse de plus de 10 %. Contrairement aux composeurs traditionnels qui privilégient la vitesse, PhoneBurner équilibre vitesse et qualité - ainsi plus d'appels se connectent et plus d'affaires se concluent. Opérateur de niveau 1. Pas d'appels interrompus. Pas de pause gênante. Protection anti-spam à la pointe. Automatisation des flux de travail inégalée. Maintenant avec ARMOR®, protection anti-spam révolutionnaire et optimisation du taux de réponse. Pourquoi PhoneBurner ? - Composeur automatique illimité - Jusqu'à 4 fois plus d'appels et de conversations - Optimisation du taux de réponse ARMOR® - Surveillance et remédiation du spam - Connexions instantanées, sans délai - Mélangez appels, e-mails et SMS - Laissez des messages vocaux en un clic - Automatisez les flux de travail post-appel - Distribuez automatiquement les prospects - Accédez à des analyses de pointe - Partenaire avec le leader des Communications Responsables 1-à-1™ Utilisez notre CRM inclus ou intégrez avec plus de 100 applications comme Salesforce, Zoho, Hubspot, Clay, SugarCRM, monday.com, Zapier, et plus encore, ou créez des intégrations personnalisées via notre API. **Average Rating:** 4.7/5.0 **Total Reviews:** 286 #### How Do G2 Users Rate PhoneBurner? - **the product a-t-il été un bon partenaire commercial?:** 9.6/10 (Category avg: 8.9/10) - **Omnicanal:** 8.8/10 (Category avg: 8.6/10) - **API / Intégrations:** 8.5/10 (Category avg: 8.6/10) - **Numérotation progressive:** 9.3/10 (Category avg: 8.6/10) #### Who Is the Company Behind PhoneBurner? - **Vendeur:** [PhoneBurner, Inc.](https://www.g2.com/fr/sellers/phoneburner-inc) - **Site Web de l'entreprise:** www.phoneburner.com - **Année de fondation:** 2008 - **Emplacement du siège social:** Ladera Ranch, CA - **Twitter:** @PhoneBurner 12,534 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6fc1b94b1d8e4866691cb48da994bbd8e8ca5da9d7d806ab183bd8c89ea76e11&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1837898%2F&secure%5Burl_type%5D=linkedin_company_website) 54 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** PDG, Président - **Top Industries:** Services financiers, Assurances - **Company Size:** 79% Small, 17% Medium #### What Do G2 Reviewers Say About PhoneBurner? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs adorent comment les **fonctionnalités qui font gagner du temps** de PhoneBurner rationalisent les flux de travail, améliorant l'efficacité et éliminant les tâches manuelles. - Les utilisateurs louent la **facilité d'utilisation** de PhoneBurner, appréciant son intégration transparente et ses fonctionnalités qui font gagner du temps. - Les utilisateurs louent le **support client exceptionnel** de PhoneBurner, soulignant leur réactivité et leur serviabilité lors de l'intégration et de la résolution des problèmes. - Les utilisateurs célèbrent l' **efficacité** de PhoneBurner, le trouvant facile à utiliser et idéal pour améliorer la productivité et les ventes. - Les utilisateurs louent le **service client exceptionnel** de PhoneBurner, soulignant des réponses rapides et une résolution efficace des problèmes lors des appels. ##### Cons - Les utilisateurs sont frustrés par les **limitations du composeur** de PhoneBurner, en particulier par le manque d'incréments personnalisables pour les listes d'appels. - Les utilisateurs notent le **coût élevé** de PhoneBurner, surtout pour les agences ayant besoin de comptes clients abordables. - Les utilisateurs trouvent que les **fonctionnalités manquantes** de PhoneBurner limitent son efficacité, notamment en ce qui concerne l'intégration CRM et les options de numérotation. - Les utilisateurs trouvent les **limitations de la fonctionnalité d'appel** frustrantes, car elles compliquent le contact efficace avec les prospects individuels. - Les utilisateurs rencontrent des **problèmes d'intégration** avec PhoneBurner, nécessitant des solutions de contournement supplémentaires pour la compatibilité avec le CRM et le calendrier. #### What Are Recent G2 Reviews of PhoneBurner? **["Appels à froid rapides intégrés au CRM avec un suivi puissant et un support incroyable"](https://www.g2.com/fr/survey_responses/phoneburner-review-13034664)** **Rating:** 4.5/5.0 stars _— Wessling G._ [Read full review](https://www.g2.com/fr/survey_responses/phoneburner-review-13034664) **["Configuration sans effort, améliore l'efficacité des appels"](https://www.g2.com/fr/survey_responses/phoneburner-review-12801370)** **Rating:** 5.0/5.0 stars _— Jason C._ [Read full review](https://www.g2.com/fr/survey_responses/phoneburner-review-12801370) #### What Are G2 Users Discussing About PhoneBurner? - [À quoi sert PhoneBurner ?](https://www.g2.com/fr/discussions/what-is-phoneburner-used-for) - [How much does PhoneBurner cost?](https://www.g2.com/fr/discussions/how-much-does-phoneburner-cost) - [Combien de temps dure l'essai gratuit de PhoneBurner ?](https://www.g2.com/fr/discussions/how-long-is-phoneburner-free-trial) - 1 comment - [How do you use PhoneBurner?](https://www.g2.com/fr/discussions/how-do-you-use-phoneburner) - [Qu'est-ce qu'un PhoneBurner ?](https://www.g2.com/fr/discussions/what-is-a-phoneburner) - 2 comments ### [NICE CXone](https://www.g2.com/fr/products/nice-cxone/reviews) NiCE (NASDAQ : NICE) transforme le monde avec une IA qui met les gens au premier plan. Nos plateformes alimentées par l'IA, spécialement conçues, automatisent les interactions en actions proactives, sûres et intelligentes, permettant aux individus et aux organisations d'innover et d'agir, de l'interaction à la résolution. Fiables par des organisations dans plus de 150 pays à travers le monde, les plateformes de NiCE sont largement adoptées dans divers secteurs, connectant les personnes, les systèmes et les flux de travail pour travailler plus intelligemment à grande échelle, améliorant la performance de l'organisation et offrant des résultats mesurables prouvés. www.nice.com **Average Rating:** 4.3/5.0 **Total Reviews:** 1,604 #### How Do G2 Users Rate NICE CXone? - **the product a-t-il été un bon partenaire commercial?:** 8.2/10 (Category avg: 8.9/10) - **Omnicanal:** 8.9/10 (Category avg: 8.6/10) - **API / Intégrations:** 9.0/10 (Category avg: 8.6/10) - **Numérotation progressive:** 9.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind NICE CXone? - **Vendeur:** [NiCE](https://www.g2.com/fr/sellers/nice) - **Année de fondation:** 1986 - **Emplacement du siège social:** Hoboken, New Jersey - **Twitter:** @NICELtd 14,655 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274b335fb30dda2a89158886de2212f83aa06bf7f7aca5a0cfd1652b7fb8114&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnice-systems%2F&secure%5Burl_type%5D=linkedin_company_website) 14,099 employés sur LinkedIn® - **Propriété:** NASDAQ: NICE #### Who Uses This Product? - **Who Uses This:** Représentant du service client, Agent de service client - **Top Industries:** Services aux consommateurs, Technologie de l'information et services - **Company Size:** 52% Medium, 34% Large #### What Do G2 Reviewers Say About NICE CXone? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs trouvent que NICE CXone est une **plateforme facile à utiliser** qui simplifie efficacement divers besoins organisationnels. - Les utilisateurs apprécient la **qualité d'appel excellente et le design intuitif** de NICE CXone, améliorant la communication professionnelle et la facilité d'utilisation. - Les utilisateurs apprécient l' **efficacité** de NICE CXone, appréciant ses mises à jour rapides et ses fonctionnalités d'automatisation conviviales. - Les utilisateurs trouvent que NICE CXone est exceptionnellement **utile** pour résoudre efficacement les problèmes des clients avec des réponses automatisées précieuses. - Les utilisateurs louent l' **interface intuitive** de NICE CXone, appréciant sa facilité de navigation et son expérience d'appel en nuage sans faille. ##### Cons - Les utilisateurs rencontrent souvent des **problèmes d'appel** , y compris des appels interrompus et un affichage incorrect, ce qui affecte la fiabilité et l'expérience globales. - Les utilisateurs rencontrent divers **problèmes techniques** avec NICE CXone, y compris des retards, des pannes et une documentation peu claire, ce qui affecte l'utilisabilité. - Les utilisateurs ont du mal avec la **courbe d'apprentissage abrupte** de NICE CXone, soulignant le besoin d'améliorer les ressources de formation. - Les utilisateurs trouvent les **fonctionnalités manquantes** dans NICE CXone frustrantes, en particulier en ce qui concerne les limitations de personnalisation des rapports et des tableaux de bord. - Les utilisateurs expriment leur frustration face à un **mauvais service client** , trouvant difficile d'obtenir une assistance en temps voulu lorsque cela est nécessaire. #### What Are Recent G2 Reviews of NICE CXone? **["Plateforme d'expérience client fiable et efficace"](https://www.g2.com/fr/survey_responses/nice-cxone-review-11739091)** **Rating:** 4.5/5.0 stars _— Alex L._ [Read full review](https://www.g2.com/fr/survey_responses/nice-cxone-review-11739091) **["Cxone simplifie les appels et la planification en un seul endroit"](https://www.g2.com/fr/survey_responses/nice-cxone-review-12717141)** **Rating:** 4.5/5.0 stars _— Nilesh S._ [Read full review](https://www.g2.com/fr/survey_responses/nice-cxone-review-12717141) #### What Are G2 Users Discussing About NICE CXone? - [Comment NICE CXone améliore-t-il le service client, et sur quelles fonctionnalités un nouvel utilisateur devrait-il se concentrer pour un impact maximal ?](https://www.g2.com/fr/discussions/how-does-nice-cxone-enhance-customer-service-and-what-features-should-a-new-user-focus-on-for-maximum-impact) - [À quoi sert NICE CXone ?](https://www.g2.com/fr/discussions/what-is-nice-cxone-used-for) - 1 comment - [What does NICE inContact do?](https://www.g2.com/fr/discussions/what-does-nice-incontact-do) - [When did nice acquire inContact?](https://www.g2.com/fr/discussions/when-did-nice-acquire-incontact) - [What is inContact?](https://www.g2.com/fr/discussions/what-is-incontact) ### [Convoso](https://www.g2.com/fr/products/convoso/reviews) Convoso est une plateforme de vente sortante conçue pour les équipes de revenus à haute performance et les centres de contact. Conçu pour les organisations qui dépendent des ventes sortantes pour acquérir des clients, Convoso aide les entreprises à augmenter les taux de contact, maximiser la productivité des agents et réduire les coûts d'acquisition de clients. Convoso unifie la numérotation haute performance, la gestion de campagne et la gestion intelligente des numéros pour aider les équipes à se connecter avec plus de prospects et à convertir plus d'opportunités. Les entreprises peuvent automatiser les flux de travail à travers la gestion des leads, des campagnes et des listes tout en engageant les prospects par la voix, le SMS, l'email et les agents alimentés par l'IA. Les capacités de gestion intelligente des numéros aident les entreprises à surveiller la santé des numéros, optimiser les pools de numéros, automatiser l'approvisionnement et associer le meilleur numéro à chaque lead. Combiné avec la numérotation prédictive, une vitesse de réponse inférieure à 5 secondes, une classification avancée des appels, des contrôles de conformité intégrés et des analyses en temps réel, Convoso aide les organisations à développer leurs opérations sortantes en toute confiance. Ce qui distingue Convoso Allumez la gestion intelligente des numéros : Approvisionnement automatisé, évaluation dynamique de la santé et optimisation de la numérotation pilotée par l'IA qui priorise vos numéros les plus performants—vous aidant à tirer le meilleur parti de chaque lead. Composeur prédictif et gestion de campagne : Quatre modes de numérotation et un rythme adaptatif assurent une vitesse de réponse éclair et une plus grande productivité des agents. Automatisation de la conformité : Mini-TCPA, nettoyage RND, STIR/SHAKEN et StateTracker™ intégrés pour simplifier la conformité et réduire les risques. Détection de messagerie vocale de qualité supérieure : Une précision de 97 % élimine les appels inutiles sur les messageries vocales et augmente les connexions productives. Rapports exploitables : Tableaux de bord transparents et faciles à utiliser qui mettent en avant les métriques qui impactent réellement le ROI. Succès client dédié : Intégration sur mesure et support continu conçus pour aider votre équipe à se développer de manière plus intelligente. **Average Rating:** 4.5/5.0 **Total Reviews:** 248 #### How Do G2 Users Rate Convoso? - **the product a-t-il été un bon partenaire commercial?:** 9.7/10 (Category avg: 8.9/10) - **Omnicanal:** 9.0/10 (Category avg: 8.6/10) - **API / Intégrations:** 9.1/10 (Category avg: 8.6/10) - **Numérotation progressive:** 8.8/10 (Category avg: 8.6/10) #### Who Is the Company Behind Convoso? - **Vendeur:** [Convoso](https://www.g2.com/fr/sellers/convoso) - **Site Web de l'entreprise:** www.convoso.com - **Année de fondation:** 2006 - **Emplacement du siège social:** Los Angeles, CA - **Twitter:** @convoso 3,156 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=f2d632439fb8ec810e314ceef126f027f2e4eb26846755bf4042846b242dab11&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F606710%2F&secure%5Burl_type%5D=linkedin_company_website) 229 employés sur LinkedIn® #### Who Uses This Product? - **Top Industries:** Assurances, Marketing et publicité - **Company Size:** 58% Medium, 40% Small #### What Do G2 Reviewers Say About Convoso? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs apprécient la **facilité d'utilisation** de Convoso, le trouvant simple et convivial pour suivre les appels. - Les utilisateurs soulignent l' **incroyable efficacité** de Convoso, améliorant la productivité avec un numérotage intelligent et des outils intuitifs. - Les utilisateurs louent le **service client utile** de Convoso, notant constamment l'assistance rapide et la résolution efficace des problèmes. - Les utilisateurs trouvent Convoso **utile** pour des appels sortants sans effort et des outils précieux qui motivent efficacement les équipes de vente. - Les utilisateurs adorent l' **interface conviviale** de Convoso, soulignant sa navigation simple et ses options de personnalisation faciles. ##### Cons - Les utilisateurs rencontrent des **problèmes d'appel** tels que des déconnexions soudaines et des contraintes de temps pour documenter les appels, ce qui affecte l'utilisabilité. - Les utilisateurs trouvent que la **, avec un processus de configuration complexe qui met au défi les débutants et prolonge le temps d'intégration.** - Les utilisateurs trouvent Convoso **assez cher** , ce qui le rend difficile à se permettre pour les petits entrepreneurs ou les entrepreneurs individuels. - Les expériences des utilisateurs soulignent la **complexité du processus d'installation** , surtout pour les débutants, ce qui entraîne des retards dans la configuration. - Les utilisateurs rencontrent des **problèmes de numéroteur** avec des retards lors de la double numérotation, mais la performance globale reste efficace et satisfaisante. #### What Are Recent G2 Reviews of Convoso? **["Composeur rapide et efficace qui garde les agents concentrés sur les véritables prospects"](https://www.g2.com/fr/survey_responses/convoso-review-12366223)** **Rating:** 4.0/5.0 stars _— Sam D._ [Read full review](https://www.g2.com/fr/survey_responses/convoso-review-12366223) **["Merci Convoso !"](https://www.g2.com/fr/survey_responses/convoso-review-12349377)** **Rating:** 4.5/5.0 stars _— Utilisateur vérifié à Résolution alternative des conflits_ [Read full review](https://www.g2.com/fr/survey_responses/convoso-review-12349377) #### What Are G2 Users Discussing About Convoso? - [How do you use Convoso?](https://www.g2.com/fr/discussions/how-do-you-use-convoso) - [How many employees does Convoso?](https://www.g2.com/fr/discussions/how-many-employees-does-convoso) - 1 comment - [Combien coûte Convoso ?](https://www.g2.com/fr/discussions/how-much-is-convoso) - 1 comment - [What does Convoso do?](https://www.g2.com/fr/discussions/what-does-convoso-do) - 2 comments, 1 upvote ### [DialedIn](https://www.g2.com/fr/products/dialedin/reviews) DialedIn est un logiciel de centre de contact puissant et facile à utiliser, conçu pour vous offrir la flexibilité nécessaire pour mener des campagnes plus intelligentes et plus efficaces. Classé n°1 pour la qualité du support, la facilité d'administration, l'évaluation des performances, la surveillance des appels et le coaching en chuchotement. Avec plusieurs modes de numérotation, vous pouvez optimiser chaque campagne pour la rapidité, l'alignement réglementaire ou l'expérience des agents. DialedIn facilite le changement de stratégies entre les équipes et l'ajustement en temps réel - sans changer de systèmes. Ce niveau de flexibilité maintient votre centre de contact agile et vos campagnes à leur performance maximale. ✔️ Éliminez les étiquettes SCAM/SPAM Probable avec notre technologie brevetée CleanCallerID™ ✔️ Intégration transparente avec des milliers d'outils tiers ✔️ Support client et technique exceptionnel basé aux États-Unis ✔️ Routage d'appels intelligent : Dirige efficacement les appels vers l'agent le plus approprié, maximisant la satisfaction client et optimisant la charge de travail des agents. ✔️ Outils personnalisables : S'adapte à vos besoins opérationnels spécifiques, garantissant que la technologie fonctionne pour vous, et non l'inverse. ✔️ Processus automatisés : DialedIn simplifie le flux de travail grâce à l'automatisation, réduisant les tâches manuelles et permettant aux équipes de se concentrer sur des activités à forte valeur ajoutée. ✔️ Évolutivité : Que ce soit pour les petites entreprises ou les grandes entreprises, l'architecture flexible de DialedIn permet une évolutivité sans faille, répondant aux besoins croissants des entreprises sans compromis. ✔️ Sécurité des données : En respectant les normes de sécurité les plus élevées, DialedIn garantit que les données des clients et de l'entreprise sont protégées en tout temps. **Average Rating:** 4.7/5.0 **Total Reviews:** 287 #### How Do G2 Users Rate DialedIn? - **the product a-t-il été un bon partenaire commercial?:** 9.5/10 (Category avg: 8.9/10) - **Omnicanal:** 9.3/10 (Category avg: 8.6/10) - **API / Intégrations:** 9.0/10 (Category avg: 8.6/10) - **Numérotation progressive:** 9.1/10 (Category avg: 8.6/10) #### Who Is the Company Behind DialedIn? - **Vendeur:** [ChaseData](https://www.g2.com/fr/sellers/chasedata) - **Site Web de l'entreprise:** getdialedin.com - **Année de fondation:** 1996 - **Emplacement du siège social:** Plantation, Florida - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=4553c6223f427658cbb35fdc49f0e7ee2e88ef2a3a788a33044a78b2632e14a5&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2831616%2F&secure%5Burl_type%5D=linkedin_company_website) 40 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Ventes, Agent d'assurance - **Top Industries:** Assurances, Télécommunications - **Company Size:** 48% Small, 40% Medium #### What Do G2 Reviewers Say About DialedIn? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs apprécient la **facilité d'utilisation** de DialedIn, appréciant sa simplicité et son efficacité à simplifier les tâches de travail. - Les utilisateurs trouvent que DialedIn est **efficace et rapide** , simplifiant considérablement leurs tâches quotidiennes et améliorant la productivité. - Les utilisateurs apprécient grandement l'augmentation de **l'efficacité et de la productivité** offerte par les fonctionnalités d'appel avancées de DialedIn. - Les utilisateurs trouvent que les fonctionnalités de **composition automatique et de journalisation des appels** de DialedIn améliorent considérablement leur efficacité et leur productivité lors des appels. - Les utilisateurs adorent comment la **journalisation automatique des appels** de DialedIn améliore considérablement l'efficacité et fait gagner du temps aux équipes de qualification des prospects. ##### Cons - Les utilisateurs rencontrent des **problèmes d'appel** incluant des retards, des appels interrompus et des difficultés à accéder aux messages vocaux, affectant leur confort global de communication. - Les utilisateurs rencontrent des **problèmes de numéroteur** incluant des retards d'appel, des coupures, et des processus de rappel complexes, impactant leur satisfaction globale. - Les utilisateurs rencontrent une **performance lente** avec DialedIn, ce qui entrave l'efficacité et perturbe le flux de travail pendant les périodes chargées. - Les utilisateurs sont frustrés par les **fonctionnalités manquantes** , ce qui complique la flexibilité et ralentit les ajustements dans les stratégies d'appel. - Les utilisateurs trouvent que le **chargement lent** de DialedIn est frustrant, impactant l'efficacité et interrompant les flux de travail chargés. #### What Are Recent G2 Reviews of DialedIn? **["Visibilité de la performance et motivation pour les équipes de revenus"](https://www.g2.com/fr/survey_responses/dialedin-review-12393544)** **Rating:** 4.5/5.0 stars _— Marcin Z._ [Read full review](https://www.g2.com/fr/survey_responses/dialedin-review-12393544) **["Intégration sans effort avec une organisation intuitive"](https://www.g2.com/fr/survey_responses/dialedin-review-11395825)** **Rating:** 4.0/5.0 stars _— Brian C._ [Read full review](https://www.g2.com/fr/survey_responses/dialedin-review-11395825) #### What Are G2 Users Discussing About DialedIn? - [À quoi sert ChaseData CCaaS ?](https://www.g2.com/fr/discussions/what-is-chasedata-ccaas-used-for) ### [Voiso](https://www.g2.com/fr/products/voiso/reviews) Voiso est une plateforme de centre de contact alimentée par l'IA, conçue pour améliorer l'efficacité et l'efficience des équipes de vente et de support. En tirant parti de la technologie avancée, Voiso permet aux organisations de fournir des interactions client supérieures à un rythme plus rapide. Cette plateforme s'adresse à une gamme diversifiée d'utilisateurs, des startups en forte croissance aux entreprises mondiales établies, toutes cherchant à améliorer la productivité des agents, à réduire les coûts opérationnels et à étendre l'engagement client à travers divers canaux et régions. Le public cible de Voiso comprend des entreprises de toutes tailles qui nécessitent une solution robuste pour gérer les communications avec les clients. Qu'une entreprise se concentre sur des campagnes de vente sortantes ou sur la gestion du support client entrant, Voiso fournit les outils nécessaires pour rationaliser les opérations. La plateforme est particulièrement bénéfique pour les équipes cherchant à améliorer leur performance grâce à l'automatisation et aux insights basés sur les données, leur permettant de se concentrer sur la construction de relations avec les clients plutôt que de se laisser submerger par les tâches administratives. Voiso offre une suite complète de fonctionnalités qui la distinguent dans la catégorie des logiciels de centre de contact. Le composeur prédictif AI est une fonctionnalité remarquable, permettant aux agents de passer jusqu'à quatre fois plus d'appels par heure tout en réduisant considérablement les taux d'abandon d'appels. Cet outil automatise le processus d'appels sortants en utilisant des données en temps réel pour connecter rapidement les agents avec des prospects en direct, minimisant les temps d'arrêt et maximisant la productivité. De plus, le Flow Builder permet aux utilisateurs de créer des flux d'appels personnalisés et des réponses vocales interactives (IVR) sans aucune connaissance en codage, améliorant ainsi l'efficacité opérationnelle. Une autre fonctionnalité clé est l'analyse vocale AI, qui fournit des insights instantanés sur les conversations. Avec la capacité de transcrire les appels avec une grande précision et d'effectuer une analyse de sentiment, cet outil permet aux équipes de mieux comprendre les interactions avec les clients et d'assurer la conformité dans plusieurs langues. Les capacités omnicanales de Voiso permettent aux entreprises d'engager les clients à travers diverses plateformes, y compris la voix, les SMS et les réseaux sociaux, le tout géré à partir d'une interface unique. Cette intégration favorise un engagement client amélioré et des temps de réponse plus rapides, facilitant la connexion des équipes avec leur audience. Les tableaux de bord en temps réel et une application mobile améliorent encore l'expérience utilisateur en fournissant aux équipes un accès immédiat aux indicateurs de performance et au contrôle opérationnel de n'importe où. Avec des tableaux de bord personnalisables, les organisations peuvent surveiller les indicateurs clés de performance et l'activité des agents en temps réel, soutenant une prise de décision éclairée. L'engagement de Voiso envers la flexibilité est évident à travers ses API ouvertes et sa sécurité de niveau entreprise, garantissant que les entreprises peuvent étendre leurs opérations de centre de contact à l'échelle mondiale sans complexité supplémentaire. Cette combinaison de fonctionnalités fait de Voiso une solution complète pour les besoins modernes des centres de contact. **Average Rating:** 4.8/5.0 **Total Reviews:** 92 #### How Do G2 Users Rate Voiso? - **the product a-t-il été un bon partenaire commercial?:** 8.9/10 (Category avg: 8.9/10) - **Omnicanal:** 10.0/10 (Category avg: 8.6/10) - **API / Intégrations:** 10.0/10 (Category avg: 8.6/10) - **Numérotation progressive:** 10.0/10 (Category avg: 8.6/10) #### Who Is the Company Behind Voiso? - **Vendeur:** [Voiso](https://www.g2.com/fr/sellers/voiso) - **Emplacement du siège social:** Singapore, Singapore - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d01f6a4aefd5caea1581c8adc30426dc9c54858c39efcb9499f8d359ecd771a9&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fvoiso&secure%5Burl_type%5D=linkedin_company_website) 91 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Analyste de données, Responsable de compte - **Top Industries:** Technologie de l'information et services, Services d'information - **Company Size:** 96% Medium, 13% Small #### What Do G2 Reviewers Say About Voiso? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs apprécient la **qualité d'appel fiable** de Voiso, ce qui améliore leur portée internationale et augmente l'efficacité des campagnes. - Les utilisateurs trouvent le **Flow Builder facile à utiliser** , permettant aux membres de l'équipe non techniques de créer des interactions personnalisées sans effort. - Les utilisateurs louent la **fonctionnalité d'identification de l'appelant local** , augmentant les taux de rappel et rendant Voiso essentiel pour les campagnes internationales. - Les utilisateurs apprécient le **composeur prédictif IA** , qui améliore l'efficacité et fournit des informations cruciales grâce à l'analyse vocale et à la transcription des appels. - Les utilisateurs apprécient le **composeur prédictif IA et l'analyse vocale** de Voiso, améliorant l'efficacité et la qualité des appels. ##### Cons - Les utilisateurs trouvent la **personnalisation du tableau de bord complexe** , nécessitant du temps et des efforts pour les utilisateurs moins techniques à gérer. - Les utilisateurs trouvent les outils de **rapport inadéquat** encombrants, surtout lorsqu'ils ont besoin de données en temps opportun et d'options de personnalisation. - Les utilisateurs trouvent la **complexité du tableau de bord** difficile, surtout pour le personnel moins technique qui gère la plateforme. - Les utilisateurs trouvent le **manque d'intuitivité** dans l'application mobile difficile pour les agents qui sont souvent en déplacement. - Les utilisateurs ont noté une **pour les agents plus âgés et le personnel non technique, nécessitant du temps pour s'adapter à l'interface.** #### What Are Recent G2 Reviews of Voiso? **["L'espace de travail omnicanal de Voiso unifie les conversations avec les clients de manière transparente"](https://www.g2.com/fr/survey_responses/voiso-review-12414775)** **Rating:** 5.0/5.0 stars _— Ankita Y._ [Read full review](https://www.g2.com/fr/survey_responses/voiso-review-12414775) **["Analytique holistique des centres d'appels avec des tableaux de bord puissants et des insights vocaux"](https://www.g2.com/fr/survey_responses/voiso-review-12345339)** **Rating:** 5.0/5.0 stars _— Mudassir K._ [Read full review](https://www.g2.com/fr/survey_responses/voiso-review-12345339) - ‹ Prev‹ Prev - 1 - [2](/categories/auto-dialer?open_modal_url=%2Fproducts%2Faircall%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fauto-dialer%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/auto-dialer?open_modal_url=%2Fproducts%2Faircall%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fauto-dialer%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/auto-dialer?open_modal_url=%2Fproducts%2Faircall%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fauto-dialer%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/auto-dialer?open_modal_url=%2Fproducts%2Faircall%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fauto-dialer%26source%3Dcategory&order=g2_score&page=5#product-list) - … - [11](/categories/auto-dialer?open_modal_url=%2Fproducts%2Faircall%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fauto-dialer%26source%3Dcategory&order=g2_score&page=11#product-list) - [12](/categories/auto-dialer?open_modal_url=%2Fproducts%2Faircall%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fauto-dialer%26source%3Dcategory&order=g2_score&page=12#product-list) - [Next ›Next ›](/categories/auto-dialer?open_modal_url=%2Fproducts%2Faircall%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fauto-dialer%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Marketing Analytics Tools](https://www.g2.com/categories/marketing-analytics) [Board Management Software](https://www.g2.com/categories/board-management) [Inbound Call Tracking Software](https://www.g2.com/categories/inbound-call-tracking) [HCM Software](https://www.g2.com/categories/hcm-software) [Video Conferencing Software](https://www.g2.com/categories/video-conferencing) Similar Categories - [CRM](/categories/crm) - [Sales Compensation](/categories/sales-compensation) - [AI Sales Assistant](/categories/ai-sales-assistant) - [Contract Analytics](/categories/contract-analytics) - [Contract Lifecycle Management (CLM)](/categories/contract-lifecycle-management-clm) - [Contract Management](/categories/contract-management) - [Customer Revenue Optimization](/categories/customer-revenue-optimization) - [E-Signature](/categories/e-signature) - [Field Sales](/categories/field-sales) - [Other Sales](/categories/other-sales) - [Partnerships Management](/categories/partnerships-management) - [PreSales](/categories/presales) - [Quote Management](/categories/quote-management) - [Revenue AI Platforms](/categories/revenue-ai-platforms) - [Revenue Operations & Intelligence (RO&I)](/categories/revenue-operations-intelligence-ro-i) [Browse Auto Dialer Themes](/categories/auto-dialer/themes) ![Julie Jung](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Julie Jung") JJ Researched and written by [Julie Jung](https://research.g2.com/insights/author/julie-jung) Updated March 7, 2025 Auto dialer software automatically dials telephone numbers pulled from a list and connects either to a live agent or a prerecorded message. Auto dialers eliminate the tedious task of manually dialing individual phone numbers, enabling representatives to instead focus on the content and delivery of their messages. Auto dialers are used in a wide variety of settings and industries, including sales, health care, education, and hospitality. The [best auto dialer software](https://learn.g2.com/best-auto-dialer-software) often requires a computer, a voice modem, and an active telephone line, though cloud-based solutions are also available. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific and instead the application can run on a computer or cell phone. Many auto dialer products integrate directly with existing [CRM software](https://www.g2.com/categories/crm) or are built into [contact center infrastructure software](https://www.g2.com/categories/contact-center-infrastructure) or [telecom services for call centers](https://www.g2.com/categories/telecom-services-for-call-centers), but there are also plenty of standalone options as well. Auto dialer software also has broad overlap with [outbound call tracking software](https://www.g2.com/categories/outbound-call-tracking). They are distinct in that auto dialers will automatically call phone numbers from a list whereas outbound call tracking software needs to be prompted to call and is focused around storing data from the call itself. To qualify for inclusion in the Auto Dialer category, a product must: - Automatically call phone numbers from a predesignated list - Present a prerecorded message or prompt once the call is answered or connect to a live agent Top Tools at a Glance | | High-volume parallel dialing with AI-powered coaching | User Review "Nooks Supercharged My Outbound Prospecting With a Fast, Intuitive Dialer" | | | Parallel-dialing outbound with AI-powered connect rates | User Review "Orum’s Parallel Dialing Is a Game-Changer for More Live Connects" | | | High-volume outbound dialing with built-in CRM | User Review "Productive Communication, Needs Better Data Visibility" | | | Omnichannel outbound dialing with Salesforce-native routing | User Review "Centralized Omnichannel Power with Insightful Real-Time Reporting" | | | High-volume dialing with Salesforce-integrated call intelligence | User Review "rep review" | | | Predictive dialing with Salesforce-integrated campaign workflows | User Review "Fast, Intuitive Web-Based Platform with Reliable Support" | | | Omnichannel outbound dialing with CRM-integrated call logging | User Review "Easy-to-use Omnivhannel Platform with reliable Call Quality." | | | CRM-integrated power dialing with AI call intelligence | User Review "CloudTalk’s Analytics, Seamless Pipedrive Integration, and Smart Local Area Code Dialing" | | | Intent-driven dialing with B2B contact intelligence | User Review "Efficient Sales Prospecting, Needs UI Improvement" | | | CRM-integrated power dialing with AI call intelligence | User Review "Integration with HubSpot Enhances Call Management" | * * * Show More * * * ## How Do You Choose the Right Auto Dialer Software? ### What You Should Know About Auto Dialer Software ### What is Auto Dialer Software? Auto dialer software automates telephone dialing using numbers pulled from a list and connects either to a live agent or a prerecorded message. These tools eliminate the tedious task of manual dialing individual phone numbers, enabling representatives to focus on the content and delivery of their message. Auto dialer software often requires a computer, a voice modem, and an active telephone line; though cloud-based solutions are becoming more prevalent. Some solutions require businesses to buy and host the necessary hardware themselves, while others bundle hardware hosting into their product for free or offer an additional subscription. The required hardware isn’t always specific, and the application can run on a computer or cell phone. ### What are the Common Features of Auto Dialer Software? Based on G2 reviews, contact centers and sales teams evaluate auto dialer software by comparing call connection rates, CRM integration, and real-time monitoring capabilities. The following are some core features within auto dialer software that can help users make the most of them, from dialing modes to auto dialer CRM integration tools that keep call data synced with the rest of a sales stack: **Predictive dialing:** This dialing type allows for multiple phone numbers to be called at once. Predictive dialers use an algorithm to time dial the next number by identifying when an operator is towards the end of their script or active call. Predictive dialing increases the efficiency of call center agents, as there is less idle time in between calls.  **Progressive dialing:** Progressive dialers, also known as power dialers, allow for a seamless transition between calls by placing the next call immediately after the current call has finished. Teams can gather notes or strategies prior to each call as the dial rate is not predetermined, as they are with predictive dialers.  **Preview dialing:** Preview dialers enable the operator to skip or delay the next call, allowing them time to prepare information and personalize the call. This automatic dialing method is typically used when organizations are focused on quality, rather than quantity.  **Interactive voice response (IVR):** IVR enables callers to retrieve information through a voice response system without having to speak directly with an agent. It allows callers to use touch tone selections or voice recognition to resolve their inquiries or route their call accordingly.  **Call recording:** These products provide the ability to record calls to access or evaluate at a later time to ensure that quality and compliance standards are being met. Some solutions also provide the ability to pause live recordings, typically to ensure compliance with local regulations.  **Location generation:** Auto dialer software can generate a local area code to assist the caller in increasing the likelihood of pickup.  **Voice broadcast:** Voice broadcasting allows users to present a pre-recorded audio message when a call is answered. **API/Integrations:** Auto dialer software provides multiple APIs or integrations with other software within an organization’s tech stack to ensure data is transferred to the source of truth, typically a CRM, to manage all interactions with prospects or customers.  **Call scrubbing:** This feature of auto dialer software removes numbers from an uploaded list of numbers in the National Do Not Call (DNC) Registry or other industry sources.  **Voice activity detection:** Voice activity detection enables dialers to recognize if a human answered the call or an answering machine. If a human answers the call, the dialer routes the call to an available agent. For an answering machine detection, the call is typically dropped. **Callback scheduling:** This feature enables users to reschedule calls for follow-ups within the dialing solution itself, either through an agent or through a prompt. **Whisper coaching:** Some solutions enable supervisors or call center operators to listen to a call in real time and train reps, or agents.  ### What are the Benefits of Auto Dialer Software? Auto dialer software can have its own set of benefits, as mentioned below.  **Improved efficiency:** These dialing systems, regardless of dialing mode, increase the efficiency of agents and reps by eliminating manual dialing and minimizing wait times. Auto dialers enable organizations to streamline the dialing process, allowing reps to gather information around the call recipient and personalize conversations, leading to more productive conversations.  **Performance monitoring:** Auto dialers provide managers and operators with key performance data of reps or agents. With call recording, whisper coaching, and other vital features, managers can gain insight into the productivity and performance of their team, as well as ensure that they adhere to best practices and remain compliant.  **Filtering out invaluable numbers:** Auto dialer software provides CRM integration to update the information on the customer record in the CRM to avoid future calls to disconnected numbers, ‘Do Not Disturb’ numbers, or other invaluable numbers. This improves a business’ data quality and saves the organization time in the future.  **CRM integration:** Auto dialing solutions that integrate with an organization’s CRM allow agents to easily access customer data to tailor conversations accordingly. This allows the reps, or contact center agents, to have a more productive call, enhancing the customer experience. ### Who Uses Auto Dialer Software? Given its focus on increasing the productivity of inbound and outbound callers, a variety of organizations leverage auto dialers. A few of the primary users are listed below.  **Contact centers:** Contact centers are key users of auto dialers as they typically are customer support teams to manage inbound calls and ensure quality assurance of customer inquiries. While contact centers are generally omnichannel, such as SMS and email support, they leverage an automated dialer to eliminate manual dialing and improve agent productivity. Given the volume of inbound calls, contact centers leverage the call routing and call distribution capabilities of some auto dialer solutions to ensure that calls are supported by the next available agent. Contact centers in various industries use auto dialers, such as telemarketing agencies, [staffing services](https://www.g2.com/categories/staffing-services), nonprofit organizations, and [contact center outsourcing service providers](https://www.g2.com/categories/contact-center-outsourcing-services), among others.  **Sales teams:** Sales teams can also leverage auto dialing solutions to improve outbound sales and lead generation efforts. Outbound sales teams use auto dialing solutions by integrating with CRM software to begin the customer relationship and streamline the lead management process by ensuring that all interactions are recorded in the CRM software. Reps, particularly at outbound call centers, leverage automated dialers to streamline their process and ensure timely follow-up with prospective customers. While many sales teams leverage auto dialers to increase reps’ efficiencies, they are particularly effective for lead generation and [outsourced sales providers](https://www.g2.com/categories/outsourced-sales-providers) who seek to source new leads.  #### Software Related to Auto Dialer Software [Contact center software](https://www.g2.com/categories/contact-center-6bd42d00-19c7-4b5f-932e-b59c7b734b66) **:** Contact center software provides organizations with the capabilities to run a cloud-hosted customer contact center. This software is closely related to auto dialer software, as it provides similar features. However, contact center software extends further by providing multiple channels for call center reps to leverage in addition to dialing systems. [Call center infrastructure (CCI) software](https://www.g2.com/categories/call-center-infrastructure-cci) **:** CCI software, similar to auto dialer software, assists in managing inbound and outbound communications. However, CCI software provides additional features to manage operations and back-office tasks, as compared to auto dialer solutions which are focused primarily on eliminating manual dials and increasing efficiencies of operations. [Outbound call Tracking](https://www.g2.com/categories/outbound-call-tracking) **:** Outbound call tracking and auto dialers have broad overlap in benefits and use cases, but outbound call tracking needs to be prompted to call and is primarily focused on storing data from the call. Alternatively, auto dialing systems are focused on streamlining workflows by providing automated dials and increasing agent productivity.  ### Challenges with Auto Dialer Software Auto dialer software solutions can come with their own set of challenges. A few of them are listed below.  **Legal constraints:** There are various laws and regulations pertaining to the use of auto dialers, most notably, the Telephone Consumer Protection Act (TCPA), which prohibits the use of these tools for uninvited calls. Additionally, the Telemarketing Sales Rule (TSR) requires telemarketers to note specific disclosures of information and sets parameters on an acceptable time zone to call consumers. These regulations also prohibit placing calls to consumers who have noted a desire to be removed from a contact list, and thus are placed on a ‘Do Not Call’ (DNC) list. The federal and state regulations pertaining to the use of auto dialing are ever-evolving, so it is imperative to understand the rules for the buyer's geographical area and industry when selecting a software.  **Blocking and hang-ups:** Given the increasing use of auto dialing, many individuals have technology in place to block calls from auto dialers. Additionally, there is typically a delay between a recipient picking up and the call connecting back to the agent, allowing the recipient to realize it's an automatic dialer and potentially discontinue the call.  **Voicemail incompatibility:** Automated messages from auto dialers sometimes do not mix seamlessly with voice mailboxes. The message can be recorded incompletely, and any interactivity in the message does not function properly in the recordings. While the technology has evolved and mitigated some of these challenges, it is still important to note when evaluating these products.  **Negative opinions:** Due in part to the artificial element of auto dialing, many people report a dislike for auto-dialed calls. Excessive or indiscriminate use of these tools may harm customer opinion, or potentially violate laws and regulations.  ### How to Buy Auto Dialer Software #### Requirements Gathering (RFI/RFP) for Auto Dialer Software Requirements gathering for auto dialer software is critical to ensure that the business is leveraging a product that meets their needs. To do so, companies must evaluate the software based on their critical needs, as given below.  #### Compare Auto Dialer Products **Create a long list** Long lists are created by eliminating software options that do not provide critical functionality. To make a long list for an auto dialer vendor, a buyer should look at the essential functionalities and determine which products provide the necessary features. Auto dialer software enhances the efficiency and effectiveness of high-volume calling campaigns, can assist in streamlining customer service support, and ensures compliance to industry standards and regulations. A typical long list should not contain more than 10 products unless there are many similar options. In this case, buyers should consider a product’s ability to integrate with existing software, scalability, customization, and any relevant industry or geographical regulations to eliminate products.  **Create a short list** From the long list of auto dialer vendors, it is helpful to narrow down the list and develop a shorter list of contenders, preferably no more than three to five. With this in hand, businesses can produce a matrix comparing the various offerings’ tiers, features, compatibility, and pricing.  **Conduct demos** To ensure the comparison is thoroughgoing, the user should leverage a free trial or demo for each software solution on the short list with the same use cases and criteria for evaluation. This will allow the business to evaluate like for like and see how each product stacks up against the competition.  #### Selection of Auto Dialer Software **Choose a selection team** Auto dialer software can play a central role in an organization’s operations, particularly in contact centers or outsourced sales providers, emphasizing the importance of selecting a solution that best fits your requirements. It is important to consider how implementing an auto dialer system will impact the buyer's organization; thus an IT administrator should be a key decision maker. Managers, or operators, should also play a crucial role in the selection as they are familiar with how the auto dialer will be leveraged and understand the key functionalities to evaluate.  Other members of the selection team may include a legal and finance representative, to ensure costs and compliance regulations are met, as well as other members of departments which plan to leverage this technology. This selection team will ensure that all use cases and potential applications of the software can be assessed and ensure the compliance of a potential auto dialer software.  **Negotiation** When negotiating a software contract, it is crucial to minimize risk in terms of performance or security and accurately assess the business needs relating to this software. Some solutions are priced based on the number of licenses (or the number of users), with the potential for additional charges based on add-on features, businesses should estimate the number of users they may require. If the company has cash flow, it behooves them to ask for a discount in return for an annual upfront payment rather than a monthly fee.  Buyers should also determine if they need assistance implementing the auto dialer solution or integrating it with another system. Lastly, businesses should also decide how long they will need this solution to better negotiate with longer-term contracts.  **Final decision** The final decision should be made based on all the information gathered previously. Businesses should seek to prioritize needs and select the tool that meets most, if not all, of their requirements. Companies should remember that there is likely no one perfect software, but one that best meets the needs of their business.  ### Auto Dialer Software FAQs ### Most Popular FAQs #### Which auto dialer software has the best reviews? Several auto dialer platforms stand out for consistently high satisfaction scores across thousands of verified user ratings. Based on overall ratings from real users, the top-reviewed options include: - [Nooks](https://www.g2.com/products/nooks/reviews): An AI-powered parallel dialer built for outbound sales teams, recognized for real-time call coaching, session-level visibility, and the ability to increase daily call volume for SDR and AE teams dramatically. - [Orum](https://www.g2.com/products/orum/reviews): An AI dialing platform designed for revenue teams, praised for its conversation intelligence layer, automated pipeline activity logging, and high-volume dialing throughput. - [Salesfinity](https://www.g2.com/products/salesfinity/reviews): A parallel dialing tool that earns high marks for its clean interface, AI-powered call routing, and integration-friendly design suited for fast-moving sales teams. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A combined calling and SMS platform highly rated for quick setup, local presence dialing, and tight CRM integrations that reduce manual data entry between calls. #### What is the best auto dialer software for outbound sales teams? The strongest auto dialers for outbound sales reduce idle time between calls, automatically surface contact context, and integrate directly with a CRM, so reps stay in the flow. Top picks from users running active outbound programs include: - [Close](https://www.g2.com/products/close/reviews): A CRM with a built-in power dialer designed specifically for outbound-heavy sales teams, valued for consolidating calling, email, and SMS in one platform without requiring separate tooling. - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): A power dialer built for high-volume cold calling, recognized for its efficient lead workflow, voicemail drop feature, and ability to connect reps with live prospects faster and with less effort. - [Voiso](https://www.g2.com/products/voiso/reviews): An outbound call center platform praised for real-time agent monitoring, campaign-level performance analytics, and multi-campaign management across distributed teams. - [Salesfinity](https://www.g2.com/products/salesfinity/reviews): A parallel dialer purpose-built for outbound sales, recognized by users for its high connection rates, automated voicemail drop, and seamless CRM sync that keeps rep activity logged without manual entry. #### What is the best auto dialer software with CRM integration? Auto dialers with strong CRM integration get rid of tool-switching, automatically log call outcomes, and surface contact history the moment a prospect picks up. Platforms that consistently earn high marks for CRM connectivity include: - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud communication platform with native integrations into dozens of CRMs and helpdesks, enabling automatic call logging, activity syncing, and real-time data access during live calls. - [Aloware](https://www.g2.com/products/aloware/reviews): A contact center platform with deep CRM sync capabilities, well-regarded by SMB sales teams for automating follow-up workflows triggered directly by call outcomes and dispositions. - [Apollo.io](https://www.g2.com/products/apollo-io/reviews): A sales engagement platform that combines a built-in dialer with prospecting and CRM-connected sequencing, enabling reps to move from outreach to live calls within a single workflow. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A calling and SMS platform recognized for its native integrations with HubSpot, Salesforce, and Pipedrive, automatically logging call outcomes and SMS activity directly into contact records without manual entry. #### What are the top auto dialer services for call centers? Call centers need auto dialers that handle high call volume, support supervisory monitoring, maintain compliance, and operate reliably at scale. The following platforms see strong adoption in call center environments: - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): An enterprise-grade contact center solution with predictive, progressive, and preview dialing modes, along with routing, IVR, and workforce management tools built for high-volume operations. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): A comprehensive cloud contact center platform used by large outbound operations for its omnichannel capabilities, AI-powered routing, and campaign management features. - [Squaretalk](https://www.g2.com/products/squaretalk/reviews): A call center communication platform that earns recognition for its real-time monitoring dashboards, multi-campaign support, and agent performance visibility across distributed teams. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): A cloud-based contact center solution valued by call center operators for its reliable carrier infrastructure, built-in compliance controls, and supervisor monitoring tools that support large outbound teams. #### What are the different types of auto dialers? Auto dialer software comes in four primary modes, each suited to different calling objectives and team sizes. A predictive dialer uses algorithms to dial multiple numbers simultaneously and connects agents only when a live person answers, making it best suited for high-volume outbound call centers.  A power dialer works on a one-to-one basis, automatically dialing the next contact the moment an agent completes a call, offering a balance of speed and control without the risk of dropped calls. A progressive dialer is similar to a power dialer but introduces a brief pause between connections, giving agents a moment to review contact details before the call connects.  A preview dialer gives agents full control by surfacing lead information first and only dialing when the agent chooses to proceed, making it the right choice for complex or sensitive conversations where preparation matters. #### What are the best auto dialer platforms for call recording, performance metrics dashboards, and real-time monitoring analytics? Supervisors evaluating this feature set want a single view of what's happening on every call right now, rather than a recording they have to review after the fact. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Built around customizable real-time dashboards that track handle time, first contact resolution, and queue time, alongside call recording and quality management tools reviewers cite for coaching and compliance. - [Five9](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): Gives supervisors visibility from the campaign level down to individual agents, with reviewers specifically praising its real-time monitoring of agent productivity and call quality. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Reviewers highlight its real-time dashboards and reporting tools for operational visibility, letting supervisors make data-driven decisions as call volumes shift. - [Orum](https://www.g2.com/products/orum/reviews): Its Virtual Salesfloor lets managers listen to live calls and coach in real time, paired with dashboards tracking connect rates, call outcomes, and productivity metrics. #### Which auto dialer platforms track agent availability across multiple sales campaigns? Teams running more than one outbound campaign at once need to see which agents are free, busy, or between calls, and route work to available capacity without manually reshuffling assignments. - [Five9](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): Lets supervisors organize callers into custom campaigns and TFNs, with rule and skill sets that control which agents can access which campaign. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Routes interactions based on agent skills and availability, which reviewers say improves resolution times and makes better use of agent capacity across campaigns. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Native scheduling and predictive forecasting align staffing with call traffic, while its real-time view of queue status and agent availability helps supervisors react as volume shifts between campaigns. - [Orum](https://www.g2.com/products/orum/reviews): Its Virtual Salesfloor gives managers a live view of which reps are actively dialing across the team, so capacity can be redirected to whichever campaign needs it most. ### Small Business FAQs #### What is the most affordable auto dialer software for SMBs? Evaluating [SMB auto-dialer software](https://www.g2.com/categories/auto-dialer/small-business) on a budget means finding platforms that balance core dialing functionality with low total cost of ownership and minimal technical overhead. These platforms earn consistent marks from SMB users watching their spend closely: - [DialedIn](https://www.g2.com/products/dialedin/reviews): A flexible auto dialer offering power and preview dialing at a price point accessible to small teams, with a clean interface that reduces training time and administrative setup overhead. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews): A cloud-based calling platform popular with small and mid-sized sales teams for its competitive per-seat pricing, extensive CRM integration library, and international calling capabilities. - [Aircall](https://www.g2.com/products/aircall/reviews): A cloud phone system with power dialing features recognized by SMBs for its straightforward setup, transparent pricing, and pre-built integrations with HubSpot, Salesforce, and other common tools. - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud communication platform that small teams frequently choose for its affordable per-seat cost, broad CRM integration library, and built-in SMS capabilities that remove the need for a separate messaging tool. #### What is the best auto dialer software for startups? Startups need an auto dialer that deploys quickly, integrates with their existing stack, and does not require a dedicated admin to maintain. These platforms are well-suited for early-stage teams, and you can explore the full range of options for small business auto dialer software on G2: - [Close](https://www.g2.com/products/close/reviews): Purpose-built for early-stage sales teams, Close bundles a CRM and auto dialer into one interface, allowing founders and small reps to track deals and place calls without juggling separate tools. - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): A power dialer favored by startup sales reps for its fast onboarding, voicemail drop workflow, and ability to move through high call volumes without administrative complexity. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): Startup teams highlight Kixie's same-day setup, Chrome extension workflow, and responsive support team as key reasons for choosing Kixie as their first dedicated auto-dialer. - [DialedIn](https://www.g2.com/products/dialedin/reviews): A straightforward auto dialer that startup teams adopt for its affordable pricing, simple campaign setup, and predictive dialing mode that helps small outbound teams punch above their headcount. #### Which auto dialer software is the most user-friendly for startups? Teams with lean headcounts and no dedicated ops resources need an auto dialer that people adopt on day one without formal onboarding. Among platforms reviewed by startup-sized teams, these earn the highest usability marks. You can browse the full range of[small business auto dialer software](https://www.g2.com/categories/auto-dialer/small-business) on G2: - [Salesfinity](https://www.g2.com/products/salesfinity/reviews): Startup users consistently cite how quickly new reps get comfortable with Salesfinity, with most reporting full adoption within hours of initial setup and no formal training required. - [Close](https://www.g2.com/products/close/reviews): Well-reviewed for its clean, distraction-free calling and pipeline view that does not require a training period to navigate, even for reps new to dedicated sales tools. - [Aloware](https://www.g2.com/products/aloware/reviews): Users highlight Aloware's guided setup process, intuitive call queue interface, and responsive support team as reasons lean startup teams get productive quickly. - [Aircall](https://www.g2.com/products/aircall/reviews): Consistently cited by small teams for its simple tab-based interface and fast onboarding, with users frequently noting they were making calls within minutes of downloading the app and entering their credentials. #### What is the best auto dialer software for real estate agents? Real estate professionals relying on auto dialers typically need tools that support high call volume, manage large contact lists efficiently, and connect to property and lead management systems. You can explore the full range of small business auto dialer software options on G2 to compare by use case: - [PhoneBurner](https://www.g2.com/products/phoneburner/reviews): Frequently used by real estate agents for its fast lead list dialing, voicemail drop functionality, and call tracking that keeps outreach organized without adding CRM complexity. - [Apollo.io](https://www.g2.com/products/apollo-io/reviews): A sales engagement platform used by real estate outreach teams for combining a built-in dialer with contact data, enabling agents to build and call prospect lists within a single workflow. - [JustCall](https://www.g2.com/products/saas-labs-justcall/reviews): A cloud dialer with native integrations into real estate CRMs, valued by agents for automatic call logging, SMS outreach capabilities, and team-level call analytics. - [Kixie PowerCall & SMS](https://www.g2.com/products/kixie-powercall-sms/reviews): A dialing and SMS platform used by real estate teams for its local presence dialing feature, which increases answer rates when calling prospects in specific markets by displaying a local area code. #### What is the best auto dialer for high-volume lead generation teams? High-volume lead gen teams need a dialer that minimizes agent idle time, automatically filters out busy signals and voicemails, and scales with campaign size without adding administrative burden. You can explore the full range of[small business auto dialer software](https://www.g2.com/categories/auto-dialer/small-business) on G2 for additional options: - [Nooks](https://www.g2.com/products/nooks/reviews): Built for high-throughput outbound campaigns, Nooks enables teams to run parallel dials across multiple contacts simultaneously while keeping agents focused exclusively on live conversations. - [DialedIn](https://www.g2.com/products/dialedin/reviews): An auto dialer designed for outbound-intensive teams, praised for its predictive dialing mode, lead queue management, and campaign-level reporting that surfaces what is and is not converting. - [CloudTalk](https://www.g2.com/products/cloudtalk/reviews): Used by outbound-focused lead gen teams for its multi-line dialing, campaign management capabilities, and real-time analytics that help managers adjust pacing and scripting mid-campaign. - [Orum](https://www.g2.com/products/orum/reviews): A high-volume parallel dialer recognized by lead generation teams for its AI-powered voicemail detection, automated activity logging, and the ability to dramatically increase rep-to-conversation ratios at scale. ### Enterprise FAQs #### What is the best-rated auto dialer software for tech enterprises? Technology enterprises need auto dialers that support large agent deployments, integrate with complex sales stacks, and deliver conversation intelligence across campaigns. These platforms earn the strongest ratings from enterprise tech buyers, and you can explore the full range of[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) on G2: - [Nooks](https://www.g2.com/products/nooks/reviews): An AI-powered parallel dialer built for enterprise SDR teams, recognized for live call coaching overlays, session replays, and the ability to run multiple simultaneous dials without sacrificing call quality. - [Orum](https://www.g2.com/products/orum/reviews): An AI-driven dialing platform adopted by enterprise revenue teams for its conversation intelligence capabilities, automated Salesforce activity logging, and high-volume dialing throughput at scale. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A mature enterprise contact center platform valued by large tech organizations for its multi-mode dialing, customizable routing rules, and deep integrations with CRM and workforce management systems. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): An enterprise-grade cloud contact center recognized by large tech buyers for its omnichannel architecture, AI-powered engagement tools, and flexible campaign configuration that supports complex outbound operations at scale. #### What is the most reliable auto dialer software tool for enterprises? Enterprise buyers running large-scale calling campaigns prioritize consistent uptime, accurate call routing, and dependable performance during peak campaign periods. Among enterprise-deployed platforms in this review set, these earn the strongest recognition for reliability. You can explore more on the[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) page on G2: - [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise sales organizations consistently cite Nooks's stable, parallel-dialing infrastructure and reliable call connectivity as core drivers of large-scale adoption across SDR teams. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): A cloud contact center platform recognized by enterprise operators for its mature infrastructure, uptime consistency, and robust disaster recovery and call routing capabilities at scale. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Enterprise reviewers highlight RingCentral's established carrier network, predictable call quality, and breadth of compliance and security features as long-term drivers of platform confidence. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A long-established enterprise contact center platform trusted by large organizations for its carrier-grade infrastructure, consistent uptime track record, and dedicated implementation and support resources. #### What is the best-reviewed auto dialer software for enterprise app integration? Integration depth is a top evaluation criterion for enterprise buyers managing layered CRM, marketing automation, and data infrastructure. Platforms that stand out for integration capabilities include, and you can explore the full[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) category on G2 for a complete comparison: - [Orum](https://www.g2.com/products/orum/reviews): Enterprise reviewers highlight Orum's direct Salesforce integration, automated activity logging, and API connectivity as key differentiators for teams running complex, multi-touch sales operations. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): Five9's open platform and pre-built integrations with Salesforce, ServiceNow, and major workforce management tools make it a strong fit for enterprises with layered integration requirements. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise operators recognize Genesys for its flexible integration framework, open APIs, and pre-built connectors that link outbound dialing campaigns to CRM, analytics, and business intelligence systems. - [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise teams highlight Nooks's bi-directional Salesforce sync, Outreach and Salesloft compatibility, and API-level flexibility as reasons it fits cleanly into complex, multi-tool revenue stacks without requiring custom engineering. #### What is the best auto dialer software for enterprise compliance management? Enterprises in regulated industries must ensure their dialing operations comply with TCPA, GDPR, and related frameworks, including how well auto dialer platforms reduce call abandonment, since abandonment rate is itself a regulated metric, making compliance tooling a critical evaluation factor in platform selection. You can explore all compliance-ready options in the enterprise auto dialer software category on G2: - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise compliance teams value Genesys for its built-in consent management, time zone restrictions, Do Not Call list integration, and comprehensive call recording and audit trail capabilities. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A platform recognized in regulated enterprise environments for its TCPA compliance controls, call pacing enforcement, and campaign-level compliance reporting tools. - [RingCentral Contact Center](https://www.g2.com/products/ringcentral-contact-center/reviews): Enterprise reviewers in financial services and healthcare highlight RingCentral's compliance infrastructure, granular access controls, and call recording features as key factors in platform selection. - [Voiso](https://www.g2.com/products/voiso/reviews): An enterprise contact center platform recognized for its built-in compliance tooling, including time zone call restrictions, DNC list management, and call recording capabilities designed for regulated outbound environments. #### Which enterprise auto-dialer software offers the best AI-powered dialing features? AI capabilities in enterprise auto dialers have advanced from simple voicemail detection to include real-time coaching, predictive call scoring, and conversation intelligence across campaigns. The following platforms lead in AI maturity within the enterprise segment, and you can explore the latest AI feature comparisons in the[enterprise auto dialer software](https://www.g2.com/categories/auto-dialer/enterprise) category on G2: - [Nooks](https://www.g2.com/products/nooks/reviews): Enterprise teams highlight Nooks's AI-powered parallel dialing, real-time call-coaching overlays, and automated note-taking as features that reduce rep ramp time and improve conversation quality across large teams. - [Orum](https://www.g2.com/products/orum/reviews): Recognized by enterprise buyers for its AI-driven objection handling analysis, automated call transcription, and intent signals that help revenue teams prioritize which prospects to contact first. - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews): Enterprise operators use Genesys's AI capabilities for intelligent call routing, predictive engagement scoring, and real-time agent assist features that improve first-call resolution rates across outbound campaigns. - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews): A platform that enterprise teams rely on for AI-powered predictive dialing, intelligent virtual agents, and real-time supervisor analytics that surface coaching opportunities across active call campaigns. Last updated on April 23, 2026