What I like the most is that I can communicate with my clients in an incredible way. They appreciate receiving calls without SPAM and tell me that everything sounds loud and clear. The interface is very, very user-friendly and easy to use. Personally, I don't use integrations with other systems, but I do use it to promote my system. Additionally, its Artificial Intelligence helps me transcribe calls correctly when I can't hear them. Review collected by and hosted on G2.com.

I don't like that it takes a long time to load calls when I want to listen to them again. Also, changing numbers usually takes a while when we request that process with Aircall's customer service team. Personally, I feel that it also lacks the ability to integrate with other systems or independent CRMs. Review collected by and hosted on G2.com.

I like the ease of making calls with Aircall and the support it offers with quick solutions. I also appreciate that it is constantly updated. It helps me a lot with call transcription and the ease of interaction with the client, as it has several lines that make it easier to contact clients and prospects. Another thing I enjoy is that all calls are recorded, so if I don't remember something the interlocutor told me, I can listen to the audio and keep the correct information. Additionally, the initial setup was very easy and user-friendly, which is something I value greatly. Review collected by and hosted on G2.com.

I would recommend that there be a way to filter all calls with audio and that they can be listened to by duration. It would also be useful to have a section where successful calls are mentioned and to be able to detect who hung up the call, the interlocutor or the advisor. Review collected by and hosted on G2.com.

I love that I can review the tracking of my prospects and check what they told me word for word, both with the summaries from artificial intelligence and by listening to the calls again. This is what I do for a living and, honestly, I love it.

The interface is super user-friendly. It's also fast at receiving and sending calls; it's rare when it can't be used. I really feel that every penny was worth it.

My last request was to have my numbers changed, and that process does take a bit of time. Review collected by and hosted on G2.com.

I don't like that it takes a while to change the numbers when you request it, just as there are times when it doesn't immediately provide the recorded call audios, it can take up to half an hour for an audio to appear. Review collected by and hosted on G2.com.

The Smart Flow call tree builder is one of Aircall's best features. It's intuitive and easy to use, making it quick to create and update call routing without a steep learning curve. One feature that has saved us a significant amount of time is the ability to copy an existing call tree and use it as a template for new numbers. Instead of building each flow from scratch, we can duplicate, customize, and deploy it in minutes. Combined with Aircall's responsive and knowledgeable customer support, it has made managing our phone system much more efficient.

What I like best about Aircall is their outstanding customer service and support. Their team is responsive, knowledgeable, and genuinely helpful whenever we've had questions or needed assistance. Issues are addressed quickly, and they work with us to find effective solutions, making the overall experience smooth and reliable. Review collected by and hosted on G2.com.

The biggest area for improvement is performance under extremely high call volumes. We've experienced issues where calls are occasionally routed to the wrong agents instead of following the configured call distribution rules. This has primarily occurred on phone numbers handling several thousand calls per day (5,000+), making it seem like the platform struggles to consistently manage very large call volumes. Improving the reliability and scalability of call routing in these high-volume scenarios would make Aircall an even stronger solution for enterprise organizations. Review collected by and hosted on G2.com.

It has helped me a lot because they give us options to call more numbers and I always end up having more contact, which has allowed me to reach my prospects. I like its speed and effectiveness. For the numbers that didn't answer on the personal phone line, with the Aircall system it does work and they do answer. The initial setup was very simple, they just gave us an email to log in and the password, and it was very easy to use the system from within. I totally recommend it, it's super good. Review collected by and hosted on G2.com.

Well, so far everything is perfect, the truth is the system is very good. Review collected by and hosted on G2.com.

Aircall has a user-friendly interface. It also has a global presence in over 100 countries, which supports international calling capabilities, and it offers extensive integrations with CRM systems like Salesforce and HubSpot, as well as productivity tools like Slack and Zendesk. From a data perspective, I get a lot of useful insights, such as missed_call_reason (for example, agent not available or another clearly mentioned reason), along with call recordings. All of this helps me with more detailed call analytics, plus the real-time dashboard and reporting features. Review collected by and hosted on G2.com.

Incremental data sync sometimes needs careful handling, since I occasionally ran into late-arriving data. Webhook failures also require solid retry logic, and in my case historical backfills were slow. Review collected by and hosted on G2.com.

The best thing about Aircall is how well it supports day-to-day sales communication while keeping work and personal contact separate. Having a dedicated work number makes it much easier to manage availability and maintain boundaries between work and time off, especially when working across different regions.

I also found the international calling functionality really useful, as it made communicating with prospects and clients in different countries much more straightforward. The reporting and team metrics are another strong feature, giving good visibility into call activity and performance across the team.

The integration with HubSpot works particularly well, as it allows calls to be logged automatically and makes it easy to revisit conversations with prospects or clients when needed. The ability to text from the work number and set up a separate WhatsApp account for business communication was also a big advantage.

One area that could be improved is customer support, which I found fairly average in terms of responsiveness and issue resolution. Review collected by and hosted on G2.com.

One downside of Aircall is that the call quality can occasionally be inconsistent, particularly when relying on Wi-Fi connections, which can affect conversations at times. It’s also relatively expensive compared to simply using a personal phone number, especially for smaller teams or businesses managing costs closely.

In addition, customer support was fairly disappointing, as responses could be slow and resolving issues wasn’t always straightforward. Review collected by and hosted on G2.com.

I like how easy Aircall is to use. It summarizes all the calls and records everything, allowing me to go back and replay them if I forget what was said in a conversation. This feature is particularly valuable for me because it means I don't have to call the person back to clarify things. Also, the initial setup of Aircall was very easy, just copying and pasting numbers and clicking the dial button makes the process straightforward. Review collected by and hosted on G2.com.

The only thing that can be improved for me is that sometimes the summaries of the call are not very accurate. Sometimes it gives inaccurate information about what the prospects or what I said in the call. The summaries need to be a bit more accurate. Review collected by and hosted on G2.com.

I like it a lot because it facilitates communication with my clients and prospects. The interface is super friendly and allows me to carry out my activities without difficulties. Additionally, the cost per number of users is relatively low in relation to the use I give it. In conclusion, communication with my clients is everything. Review collected by and hosted on G2.com.

In general, support tends to be slow when requesting a change of numbers due to spam. Review collected by and hosted on G2.com.

I really appreciate how Aircall fits naturally into the flow of a busy shift. Dialing feels just like using my personal phone, which meant there was no steep learning curve and I could start confidently managing customer orders and inquiries immediately. The ability to save contacts and transfer calls seamlessly really makes handling busy lines much easier. Setting up Aircall was refreshingly simple too; just installing the app, linking it to my work account, and I was ready to take calls right away. I also like that I can integrate Aircall with our order-management system to quickly pull up caller details and connect it with Slack to keep my team informed when a call needs follow-up. Review collected by and hosted on G2.com.

My one gripe concerns the missed-calls list. When things get hectic and several calls go unanswered, I have to clear them one by one, which feels tedious. A single option to wipe the whole list at once would save me a fair bit of fiddling. Review collected by and hosted on G2.com.