Verified User in Civil Engineering
UC
Verified User in Civil Engineering
Small-Business (50 or fewer emp.)
"Aircall Makes Work Easier with an Easy-to-Use Experience"
5/5
What do you like best about Aircall?

aircall is very easy to use. it make work easier. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

i really like the first application better than the second just because it is more compact and more efficient to use. I hope they apply all the features of the previous version to the new one. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall
Edit edit

Hi there,

Thank you so much for the kind review! We're glad to hear that Aircall has been making your work easier and helping you stay on top of your calls and messages.

We also appreciate your feedback on the previous version of the app. We're continuously working to ensure all features carry over and improve with each update, and we really appreciate your honest comments. If you'd like to share specific details, please reach out to us via our Help Center here [ https://support.aircall.io/en-gb ]. Thanks again!

Best,

Aircall Marketing Team

Arath G.
AG
Arath G.
Asesor logistico.
Mid-Market (51-1000 emp.)
"Intuitive Application that Facilitates Call Tracking"
5/5
What do you like best about Aircall?

It is a very intuitive application, plus my favorite part is that the calls are saved and that sometimes makes my work easier if I forgot any detail that a client mentioned. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

The only thing I wouldn't like is that sometimes calls get cut off out of nowhere or etc. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall
Edit edit

Hi Arath,

Thank you for the great review! We’re thrilled that Aircall’s intuitive experience and saved calls help you stay on top of client follow-ups. However, I'm sorry to hear about the occasional dropped calls. Please feel free to share a few examples with our Support Team and they'll look into finding a solution. If you ever need anything else, we’re here to help. Thanks again!

Best,

Aircall Marketing Team

Kristina Jane M.
KM
Kristina Jane M.
Customer Support
Small-Business (50 or fewer emp.)
"BRING BACK AIRCALL IO!! YOUR WORKSPACE IS THE WORST!!"
0/5
What do you like best about Aircall?

I used to love it when they are still using Aircall IO since it used to be straightforward and user friendly but now they turned into workspace which id a complete disaster. It's not user friendly and very complicated Review collected by and hosted on G2.com.

What do you dislike about Aircall?

Everything about it since it became a workspace I WISH THEY COULD BRING BACK THE IO FEATURES ITS HARD TO CHECK UNTAGGED CALLS NOW AND HAS LOTS OF BUGS Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall
Edit edit

Hi Kristina,

We’re sorry to hear you’re unhappy with the update. We want to make sure Aircall continues to work well for your business. Please reach out to us at the link below so we can hear your specific concerns and work toward a resolution together.

https://support.aircall.io/en-gb/requests/new

MA
Marco A.
Small-Business (50 or fewer emp.)
"Smooth Integration and Ease of Use with Aircall"
5/5
What do you like best about Aircall?

I use Aircall to contact partners or potential partners and I find it very practical because all calls are logged in Salesforce. I like that Aircall is user-friendly and it practically feels like a mobile phone integrated into Salesforce, which speeds up all my work. The integration with Salesforce is very useful because it's not necessary to manually log a 'task', as this happens automatically. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

Nothing to point out. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall
Edit edit

Hi Marco,

Thank you so much for your kind review! We love hearing that Aircall feels like a natural extension of your Salesforce workflow, and that automatic call logging is saving your team valuable time.

If you ever have questions or need a hand with anything, please don't hesitate to reach out. We're always happy to help. Thanks again!

Best,

Aircall Marketing Team

Kadri B.
KB
Kadri B.
Mid-Market (51-1000 emp.)
"Perfect integration and quick setup"
5/5
What do you like best about Aircall?

What I like most is that Aircall is integrated into our CRM system, which makes calling leads very fast. I really like the simplicity of clicking directly on the contact's number and needing just one more click to call. Additionally, Aircall's power dialer makes the work easier and faster, which I find to be a great thing. I find the initial setup of Aircall very easy. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

I think everything is great. What could be possible is if the integration with the CRM happens even faster, so that you can immediately see on Aircall who you have called. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall
Edit edit

Hi Kadri,

Thank you so much for your review! It's great to hear that Aircall is helping you call leads in just a couple of clicks and work faster.

We love hearing ideas like your suggestion for an even faster CRM integration, and we truly appreciate you taking the time to share it. We’ve made sure your feedback is noted and shared with the team.

If you ever have other questions please feel free to reach out. We’re always happy to help. Thanks again for being part of our community!

Best,

Aircall Marketing Team

Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
""
4.5/5
Response from Oona Pecson of Aircall
Edit edit

Hi there,

Thank you so much for your review! We're thrilled to hear that Aircall is easy to use and helping you keep track of contact information efficiently.

We also appreciate your feedback about number formatting. This is a really useful observation. We will flag this with the team, but please feel free to reach out to our Support team at support@aircall.io or via the Help Center here [ https://support.aircall.io/en-gb ] if you'd like to discuss it further. Thanks again!

Best,

Aircall Marketing Team

Briana L.
BL
Briana L.
Customer Success and also Concierge
Mid-Market (51-1000 emp.)
"A Work in Progress"
3.5/5
What do you like best about Aircall?

Not sure what I like best yet. I still have not found the great things about it. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

We recently switched over to Aircall from another phone platform. It’s still very new to me, but so far, I find it a bit hard to navigate. It’s not as user-friendly as I expected, and it doesn’t seem to have everything in one place like our previous system did. You have to click through several areas to find what you’re looking for, which kind of defeats the purpose of using it. Maybe with more time and updates, it’ll become easier to use—but for now, I’m still adjusting. Review collected by and hosted on G2.com.

Praphul Kumar P.
PP
Praphul Kumar P.
Senior FreshService System Admin and Automation developer
Information Technology and Services
Mid-Market (51-1000 emp.)
"Aircall’s Intuitive Interface and CRM Integrations Keep Support Running Smoothly"
4.5/5
What do you like best about Aircall?

I like Aircall because it has a simple, intuitive interface, real-time call monitoring, and easy call routing. Its strong integrations with ticketing and CRM systems also help make day-to-day support operations run more smoothly. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

At times, call quality seems to depend heavily on how stable my internet connection is, and I wish a few of the more advanced features offered more customization. Aside from those points, my overall experience has been good. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall
Edit edit

Hi Praphul,

Thank you so much for your review! We’re thrilled to hear that Aircall is helping your team run support more smoothly and efficiently.

We also appreciate your feedback on call quality and your honest notes on customization. While call quality can be affected by network stability, our Support team is happy to help find a solution. The next time you notice this issue, please reach out to them with specific details so they can troubleshoot further.

If you need anything or have any other questions, we’re always here to help. Thanks again!

Best,

Aircall Marketing Team

Emma B.
EB
Emma B.
Bookkeeper
Small-Business (50 or fewer emp.)
"Comprehensive Features and Effortless AI Call Analysis"
5/5
What do you like best about Aircall?

They provide a broad range of features that are straightforward to use. I especially appreciate being able to analyze calls with AI, which helps me identify key action points. They have made taking calls a breeze, as well as tracking information. The integrations available ith out other system, make using both simultaneously easy. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

Occasionally, the desktop app fails to connect, and I have to end the task before it will reconnect. While this issue might be related to our system's firewall or our network connection, it becomes frustrating to have to reset the app so frequently. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall
Edit edit

Hi Emma,

Thank you so much for your kind review! It’s fantastic to hear that AI analysis is helping you surface key action points and improve customer communication. We’re also thrilled that taking calls and keeping information organized feels easy, and that our integrations make it simple to work alongside your other tools.

I’m sorry to hear about the occasional desktop app connection hiccups. If this happens again, please reach out to us with specific details and we'll escalate this to the relevant team to find an answer and/ or solution.

Feel free to reach out anytime if you have any other questions! We’re always here to help. Thanks again for choosing Aircall!

Best,

Aircall Marketing Team

Frank F.
FF
Frank F.
"Effortless Setup, Seamless CRM Integration"
5/5
What do you like best about Aircall?

I love Aircall's ease of use and ease of integration, especially with my CRM of choice, HubSpot. It's the easiest platform to set up and connect with HubSpot. I also appreciate the great capabilities Aircall has in terms of integration with CallRail, which allows for routing marketing leads from CallRail directly into Aircall. The willingness to integrate with other applications that provide SIP trunking is a major boon for me. The client service engagement provided by the Aircall team is fantastic, and the setup was super easy, with the ability to quickly deploy additional phone numbers using templates. The speed at which we can get it set up and integrated within the HubSpot CRM is unmatched and is why I like to recommend Aircall to friends, colleagues, and clients. Review collected by and hosted on G2.com.

What do you dislike about Aircall?

Probably the thing that could be improved the most about Aircall isn't really an issue with Aircall, but more with HubSpot. The mobile experience on HubSpot doesn't allow third-party calling providers to be utilized to hit the call button within the HubSpot mobile app. However, Aircall's mobile app is quite robust, allowing us to make calls easily on the go. I just wish the context of our CRM database was more readily available on the Aircall mobile app. Review collected by and hosted on G2.com.

Response from Oona Pecson of Aircall
Edit edit

Hi Frank,

Thank you so much for your kind review! It's great to hear that Aircall’s easy setup, rapid HubSpot connection, and flexible integrations are powering your workflows.

Regarding HubSpot, please don't hesitate to contact our Support team with any specific questions or details at your convenience. We’re here and happy to help you get the most out of your current setup. Also, thank you for the note about wanting more CRM context in the Aircall mobile app. We really value your feedback!

If there’s anything else we can do, we’re here to help. Thanks again!

Best,

Aircall Marketing Team