I love the 'assign a call' feature in Aircall as it ensures that the right department helps the client by allowing us to assign calls across the team. The voicemail transcription feature is also great because it saves us time; we can quickly get an overview of the problem without having to listen to long voicemails. The initial setup of Aircall was pretty easy too. Review collected by and hosted on G2.com.

We sometimes have issues with notifications from Aircall that don't appear. We had issues in the past where some people wouldn't receive the notifications from the app. We suggest fixing this issue as it can create frustrations within the team and clients. Review collected by and hosted on G2.com.

I really like how Aircall provides very clear calls with no disturbance, making it easy to connect calls. The call quality is great, and I've experienced no call drops in the nine or ten months I've been using it. I feel the software is great and would highly recommend it, especially for international calls. I also appreciate how easy it was to set up, taking only forty to sixty seconds to download and get login credentials. Another thing I like is their after-sales and customer service, where they keep sending feedback emails and updates, which help improve our work processes. Review collected by and hosted on G2.com.

Nothing to be honest at the moment Review collected by and hosted on G2.com.

What I like best about Aircall is its ease of use and seamless integration with other tools. The call quality is reliable, and features like call logging, recordings, and analytics make it easy to track conversations and manage workflows efficiently. It also helps teams collaborate better by keeping all call-related data in one place. Review collected by and hosted on G2.com.

One downside of Aircall is that some features and settings can feel limited or less flexible, especially when it comes to advanced customization and reporting. There can also be occasional call quality or latency issues depending on network conditions, and the pricing can feel a bit high as teams scale. Review collected by and hosted on G2.com.

I really like the recording of calls feature and the mobile phone app integration in Aircall. The ability to record calls helps us revisit what was said during conversations with customers, which is incredibly useful. The mobile app integration is a big help, especially for techs taking calls out in the field. Review collected by and hosted on G2.com.

It's a bit buggy with integrations. We have it integrated with Front, and regularly it will show a call is ringing when it is not. Even if you go to close it, it will often continue the ringtone after the call is ended. The initial setup was kinda tough, and their tech support is not great. Review collected by and hosted on G2.com.

I like the Aircall interface and its ease of use. It is very easy to make calls, unlike other systems that require opening endless option menus. I also appreciated that the initial setup of Aircall had no issues and was very quick. Review collected by and hosted on G2.com.

I think they could improve the callback function so that you immediately know which user called previously. Review collected by and hosted on G2.com.

I like Aircall's quick, responsive, and easy to navigate interface. I appreciate the good partner support which works well. I especially enjoy the integration with our first-party product as it makes everything seamless and allows us to work to the best of our ability. Review collected by and hosted on G2.com.

Sometimes there are connectivity issues with Aircall, which are few and far between. Occasionally, calls will drop, but there's no distinctive pattern to when it happens. It may be connected to how many people are using the service. Review collected by and hosted on G2.com.

I like Aircall for Calls and recordings are automatically synced to the contact’s profile in your CRM, eliminating manual data entry. Review collected by and hosted on G2.com.

Most common complaints is that Aircall requires a minimum of three users for any plan. This makes it a very expensive option Review collected by and hosted on G2.com.

I really like the ergonomics of Aircall and the fact that I am much more productive. Its integration with Salesforce is very appreciable, it allows me to call my numbers directly from my CRM using Google Chrome. The initial installation of Aircall was very easy, it took me a few minutes and I was able to call directly. Review collected by and hosted on G2.com.

I would like to be able to integrate Battle cards directly into Aircall to see ways to respond to objections, making it easy to navigate and more intuitive. Review collected by and hosted on G2.com.

Nothing Review collected by and hosted on G2.com.

Aircall's connectivity was bad, no matter what audio device or wireless network or a 5G network, including in different cities. Call quality was poor, and callers could not hear us. Warning: two-factor authentication texts from six-digit phone numbers don’t reach Aircall, preventing me from logging into government websites. Customer service was slow to confirm this problem and unresponsive when I tried to cancel my account. I had to involve the legal department because my account was not canceled, and I couldn't remove my payment card. Instructions provided for cancellation are inconsistent. I first requested cancellation over 4 months ago and am unable to cancel myself through my owner account, billing me for 3 more months. Aircall overpromised on its capabilities and partnership with Monday.com integration. The Aircall setup process over promised and under delivered, even with customer service assistance. Review collected by and hosted on G2.com.

I like that Aircall centralizes all the company's calls in a single system, which greatly facilitates management. Additionally, the feature that allows recording and monitoring of calls is very useful for resolving conflicts and doubts, and it also gives me quality control. The initial setup was very easy. Review collected by and hosted on G2.com.

The call quality may fluctuate if the internet connection is unstable. Review collected by and hosted on G2.com.