I use Aircall for after-hours services for a Homecare Agency in the US, and it solves a lot of problems for me. It never fails to notify me of an incoming call, which is a common issue with most inbound call tools. I like Aircall because it is very accurate to the voice received and is very independent. I value the voice messaging system the most because it clearly picks up everything in the call and conveys it perfectly. The initial setup of Aircall was also very easy. Review collected by and hosted on G2.com.

Sometimes it's confusing as to which number is assigned to a specific time where it routes to Review collected by and hosted on G2.com.

I love that with Aircall, I can text with clients while on a call, which means they can send me documents and other things I need right away. This feature saves time because I don't have to ask them to send an email or use another method. The text feature is especially valuable because it also helps me avoid being marked as spam. Additionally, Aircall provides a call summary that is very specific, which helps me remember past conversations with clients without needing to recall everything myself. The setup was pretty easy, and Aircall is super user-friendly. Review collected by and hosted on G2.com.

I don't really think I have negative things to say about Aircall. What I would really like is to have an option to call multiple numbers. If they don't answer, then go to the next one. Review collected by and hosted on G2.com.

I love the voicemail transcription feature. It lets me quickly review the details of a client’s voicemail and respond promptly, addressing their questions, comments, or concerns both effectively and efficiently. Review collected by and hosted on G2.com.

I don’t have much to add, but I’d like to see a bit more customization options, especially when it comes to setting a personal theme. Review collected by and hosted on G2.com.

I find Aircall to be a reliable phone service that works really well for me. I like its ease of use and how easy it is to look at calls made, missed calls, and voice messages. The call history feature is particularly valuable as it allows me to clearly see when I've missed a call and the history of calls made. This feature, along with voicemail, is absolutely essential. Another great thing I like is the ability to assign tasks and calls to different people, which is very important. The initial setup was also super easy; just download and go. Review collected by and hosted on G2.com.

The user interface takes a little getting used to. Clicking the green plus sign to initiate a call is not super intuitive. Closing out a task and calls is also not super intuitive, but it does work well. Review collected by and hosted on G2.com.

I like that with Aircall, the call never fails and the system is very simple to use. Additionally, the recordings are saved in the system, which is quite useful for my work. Review collected by and hosted on G2.com.

when Aircall transcribes the calls, they are usually wrong and end up in another language, like English. Review collected by and hosted on G2.com.

I love the transcription feature of Aircall, which utilizes AI to transcribe entire phone calls into text. This function is incredibly useful as it saves me from having to listen to lengthy conversations to find specific information, such as an apartment number or an email address. With the transcription readily available, I can quickly locate any details needed without disturbing the customer with additional questions. The ease of navigation within the app and the consolidation of communication features into a single platform enhance my workflow significantly. Moreover, the setup process was intuitive and straightforward, making it easy to integrate into our operations and train new users. Review collected by and hosted on G2.com.

Sometimes Aircall can be slow or laggy, which affects its performance. This might be partly due to my not very high-end laptop, but I use other applications that do not exhibit the same sluggishness. Aircall tends to be slower compared to these other applications, and I believe improvement in this area would enhance its ease of use significantly. Review collected by and hosted on G2.com.

because I have several numbers to make calls and they are recorded so you can review them in case something is not heard well, it's excellent that the review is done in audio, Review collected by and hosted on G2.com.

that forcibly requires being connected to the internet Review collected by and hosted on G2.com.

How quick it is, I find it is very easy to navigate conversations. I like the features it has and how customisable it can be. It connects with other work tools like HubSpot. Performance is really good; it glitches on me sometimes but all it takes is restarting the app for it to work again. Review collected by and hosted on G2.com.

It will sometimes glitch; sometimes my calls get stuck. I can't put people on hold or leave the hold option. It's easy to fix, though. Review collected by and hosted on G2.com.

I find Aircall really helpful for my job, especially since it shows incoming calls in an easy-to-use tab. Everything about it is very easy to follow, and I love that after each call, I can take notes without worrying about a time limit, which relieves a lot of pressure. What I like most is the simplicity of the tabs; I can easily see the conversations, calls, messages, and use features like the power dialer without needing an introduction. It's so intuitive that I can start using it immediately without confusion. The power dialer is particularly valuable as it automatically sets my availability to unavailable when I make outbound calls, which is great because it takes care of that for me, even if I forget. The messages tab is also convenient for talking to customers. Additionally, setting up Aircall was a breeze—I just followed an email, entered my credentials, and downloaded the app. Everything is sorted out, and for incoming calls, I just click accept or decline. I'd definitely give Aircall a 10 for recommendation because it's so easy to use, even for someone new. Review collected by and hosted on G2.com.

nothing Review collected by and hosted on G2.com.

Ease of use and quick implementation. The interface is intuitive, operates 100% in the cloud, and integrates very well with tools like CRM and helpdesks, which facilitates call management and improves team productivity without the need for complex infrastructure. Review collected by and hosted on G2.com.

What I like least about Aircall is that it can be expensive for small teams and that, at times, the call quality depends heavily on the internet connection. Additionally, some advanced features are limited to higher plans. Review collected by and hosted on G2.com.