Impeccable quality, I highlight how easy call management has become, and the integration and implementation with our CRM, RELIABILITY AND PERFECT FUNCTIONING, I use it daily, so it is an essential tool in my work. Whenever we have had a problem, the support has been quick and effective. Review collected by and hosted on G2.com.

THE NEW VERSION, I keep using the old one because it seems much more intuitive and easy to use Review collected by and hosted on G2.com.

simple to use, records calls, syncs to CRM Review collected by and hosted on G2.com.

Transcript isn’t brilliant, sometimes have to sign in separately to the desktop app and the Chrome extension, seem to change the urls for reviewing old calls that I have bookmarked Review collected by and hosted on G2.com.

Aircall records customer calls when it doesn't drop out. Review collected by and hosted on G2.com.

Service is ok until you want to cancel the membership. There is no phone number to talk to anyone, and filling out forms to get in touch to ensure your cancellation is confirmed was met with an auto-response from their own form email setup saying their email address isn't being monitored, leading to no ability to talk to anyone. Fast forward a few weeks, and over $9K was deducted from our account. I had raised 3 tickets and emailed over 5 times, and still no response from anyone. I finally got in touch with someone from a different department who told me they would put me in touch with the correct department. They assured me they would look into it, but it's almost been a month now and still no response. I am now reporting them as a scam and to Fair Trading. Customer service, or at least someone who answers. A monitored email address, a hotline to call, abide by their own rules for contract cancellation. Integrations didn't work well. Not the easiest initial setup, and the extra monthly charges were not set out, we spent a lot more money than what we thought we were signing up for. Review collected by and hosted on G2.com.

I enjoy that I am able to make as many calls as I wish and to connect with customers. This allows me to be productive with work without any limitations. When I received Aircall set up, it was easy to understand. Review collected by and hosted on G2.com.

I wish that the transcript feature was free so that I could see what people are saying, as well as hear them. Review collected by and hosted on G2.com.

It’s very easy to use & set up, and acts just like a phone would. I also love the transcript feature so that I don’t have to fully listen to whole calls and can easily find the information I need. It also easily integrates with other tools. Review collected by and hosted on G2.com.

Sometimes it feels like it can be laggy, but I’m not completely sure if it’s the app itself or my laptop, which can get slow from time to time. Review collected by and hosted on G2.com.

The speed at which it connects my call with 1 Click. Super Fast. Review collected by and hosted on G2.com.

I don't think there's anything I dislike about Aircall. I like everything! Review collected by and hosted on G2.com.

I appreciate the tags, notes, and "assign" features. It's very user friendly and intuitive to use. Review collected by and hosted on G2.com.

I wish there was a way to delete tags after adding and saving one to a ticket. Review collected by and hosted on G2.com.

I appreciate Aircall for its excellent call quality, making communication with our guests clear and easy to understand. The setup process was also simple and straightforward, which I found very convenient. Their customer service stands out as well, providing a positive experience that influenced my decision to start using Aircall. Overall, these features ensure that Aircall effectively assists with our communication needs, and the outstanding call quality is a compelling reason for me to consider purchasing it again. I am very satisfied with the product, to the extent that I don't see anything that needs changing. My positive experience with Aircall is reflected in my likelihood to recommend it, which I rate as a 10 out of 10. Review collected by and hosted on G2.com.

At this moment the quality and features of Aircall is wonderful Review collected by and hosted on G2.com.

I use Aircall to call customers from Zoho CRM for solar sales. It allows me to message and call from the same number and from the same dialer screen, which is awesome. The dialer is extremely useful and the tools for templates are easy to use. It's very easy, quick, and efficient to follow up and send sales and marketing SMS. Review collected by and hosted on G2.com.

I wish it also automatically registered the name of the person from the CRM, not just the number for the person listed in the dialer. Review collected by and hosted on G2.com.

I use Aircall for speed dialing and to speak with my clients and look for new clients. It works really well. I like how the application saves all the information that gets to it. Also, the way you can use free lines is perfect, and it's really fast. It's a great tool for keeping in touch with my customers and clients in real time, with very few issues about connection. Setting it up was really easy, taking only about ten minutes, so I was already using it quickly. Review collected by and hosted on G2.com.

Well, sometimes, due to connection issues, it could be glitchy. Or I could just get disconnected, but that is not on a normal basis. It just happens maybe because I just stump it with work. But for the most part, it works really well. Review collected by and hosted on G2.com.