--- title: Aircall Reviews meta\_title: 'Aircall Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1641 reviews by the users' company size, role or industry to find out how Aircall works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1641 scale: '5' date\_modified: '2026-08-11' parent\_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Aircall Reviews & Product Details Visit Website Connect, Empower, and Grow with Aircall. We're not just a business phone system; we're an AI-powered platform for customer conversations. Aircall seamlessly integrates voice, SMS, WhatsApp, and social media channels into a single platform, with bi-directional syncing across 250+ essential business apps. Imagine your CRM and Helpdesk data flowing effortlessly into every customer interaction, empowering your team to deliver smarter, more personalized experiences. Trusted by over 22,000 businesses globally, Aircall's AI-powered platform supercharges sales and support. We automate the busywork—optimizing call routing, automating repetitive tasks—while simultaneously delivering actionable insights from across every customer interaction. As a result, your teams are free to focus on what truly matters: building and maintaining customer relationships. Aircall is where your tech stack unites and your teams excel. We transform customer interactions into strategic opportunities, fueling growth and turning conversations into satisfied customers. With Aircall, every connection counts. * * * Product Website Aircall Seller [Aircall](https://www.g2.com/sellers/aircall) Discussions [Aircall Community](https://www.g2.com/products/aircall/discuss) Languages Supported German, English, French, Italian, Norwegian, Spanish Solution Type All-in-One Overview by Ben Holden Show More ## Pricing Pricing provided by Aircall. ### Essentials $30 User/Month (Billed Annually - 3 User Minimum) [ View More Pricing Information ](https://www.g2.com/products/aircall/pricing) ## Aircall Integrations (41) What do users say about integrations? 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AG Arath G. Asesor logistico. Mid-Market (51-1000 emp.) 12/23/2025 "Intuitive Application that Facilitates Call Tracking" 5/5 What do you like best about Aircall? It is a very intuitive application, plus my favorite part is that the calls are saved and that sometimes makes my work easier if I forgot any detail that a client mentioned. Review collected by and hosted on G2.com. What do you dislike about Aircall? The only thing I wouldn't like is that sometimes calls get cut off out of nowhere or etc. Review collected by and hosted on G2.com. What problems is Aircall solving and how is that benefiting you? My follow-up and contact with clients helps me a lot in that regard. Review collected by and hosted on G2.com. Show More Response from Oona Pecson of Aircall [Editedit](https://www.g2.com/survey_responses/aircall-review-12134405/official_response/edit) Hi Arath, Thank you for the great review! We’re thrilled that Aircall’s intuitive experience and saved calls help you stay on top of client follow-ups. However, I'm sorry to hear about the occasional dropped calls. Please feel free to share a few examples with our Support Team and they'll look into finding a solution. If you ever need anything else, we’re here to help. Thanks again! Best, Aircall Marketing Team 4/28/2026 Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Kristina Jane M.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kristina Jane M.") KM Kristina Jane M. Customer Support Small-Business (50 or fewer emp.) 3/30/2026 "BRING BACK AIRCALL IO!! YOUR WORKSPACE IS THE WORST!!" 0/5 What do you like best about Aircall? I used to love it when they are still using Aircall IO since it used to be straightforward and user friendly but now they turned into workspace which id a complete disaster. It's not user friendly and very complicated Review collected by and hosted on G2.com. What do you dislike about Aircall? Everything about it since it became a workspace I WISH THEY COULD BRING BACK THE IO FEATURES ITS HARD TO CHECK UNTAGGED CALLS NOW AND HAS LOTS OF BUGS Review collected by and hosted on G2.com. What problems is Aircall solving and how is that benefiting you? the cannot solve problems, they are contributing to the problem Review collected by and hosted on G2.com. Show More Response from Oona Pecson of Aircall [Editedit](https://www.g2.com/survey_responses/aircall-review-12566324/official_response/edit) Hi Kristina, We’re sorry to hear you’re unhappy with the update. We want to make sure Aircall continues to work well for your business. Please reach out to us at the link below so we can hear your specific concerns and work toward a resolution together. https://support.aircall.io/en-gb/requests/new Current UserValidated ReviewerSource: Organic MA Marco A. Small-Business (50 or fewer emp.) 4/29/2026 "Smooth Integration and Ease of Use with Aircall" 5/5 What do you like best about Aircall? I use Aircall to contact partners or potential partners and I find it very practical because all calls are logged in Salesforce. I like that Aircall is user-friendly and it practically feels like a mobile phone integrated into Salesforce, which speeds up all my work. The integration with Salesforce is very useful because it's not necessary to manually log a 'task', as this happens automatically. Review collected by and hosted on G2.com. What do you dislike about Aircall? Nothing to point out. Review collected by and hosted on G2.com. What problems is Aircall solving and how is that benefiting you? I use Aircall to contact partners, presenting our company and solutions. The integration with Salesforce automatically logs calls, streamlining my work without needing to create tasks manually. It is practical and user-friendly, functioning like an integrated mobile phone. Review collected by and hosted on G2.com. Show More Response from Oona Pecson of Aircall [Editedit](https://www.g2.com/survey_responses/aircall-review-12712246/official_response/edit) Hi Marco, Thank you so much for your kind review! We love hearing that Aircall feels like a natural extension of your Salesforce workflow, and that automatic call logging is saving your team valuable time. If you ever have questions or need a hand with anything, please don't hesitate to reach out. We're always happy to help. Thanks again! Best, Aircall Marketing Team Validated ReviewerIncentivizedSource: Seller inviteAI Translated ![Kadri B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kadri B.") KB Kadri B. Mid-Market (51-1000 emp.) 3/1/2026 "Perfect integration and quick setup" 5/5 What do you like best about Aircall? What I like most is that Aircall is integrated into our CRM system, which makes calling leads very fast. I really like the simplicity of clicking directly on the contact's number and needing just one more click to call. Additionally, Aircall's power dialer makes the work easier and faster, which I find to be a great thing. I find the initial setup of Aircall very easy. Review collected by and hosted on G2.com. What do you dislike about Aircall? I think everything is great. What could be possible is if the integration with the CRM happens even faster, so that you can immediately see on Aircall who you have called. Review collected by and hosted on G2.com. What problems is Aircall solving and how is that benefiting you? I use Aircall to quickly call interested leads. The power dialer makes my work easier and faster. I particularly like the integration with our CRM system, as I can click directly to make calls. Review collected by and hosted on G2.com. Show More Response from Oona Pecson of Aircall [Editedit](https://www.g2.com/survey_responses/aircall-review-12421052/official_response/edit) Hi Kadri, Thank you so much for your review! It's great to hear that Aircall is helping you call leads in just a couple of clicks and work faster. We love hearing ideas like your suggestion for an even faster CRM integration, and we truly appreciate you taking the time to share it. We’ve made sure your feedback is noted and shared with the team. If you ever have other questions please feel free to reach out. We’re always happy to help. Thanks again for being part of our community! Best, Aircall Marketing Team Validated ReviewerSource: OrganicAI Translated ![Verified User in Information Technology and Services](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Information Technology and Services") UI Verified User in Information Technology and Services Mid-Market (51-1000 emp.) 5/11/2026 "" 4.5/5 Response from Oona Pecson of Aircall [Editedit](https://www.g2.com/survey_responses/aircall-review-12788630/official_response/edit) Hi there, Thank you so much for your review! We're thrilled to hear that Aircall is easy to use and helping you keep track of contact information efficiently. We also appreciate your feedback about number formatting. This is a really useful observation. We will flag this with the team, but please feel free to reach out to our Support team at support@aircall.io or via the Help Center here [https://support.aircall.io/en-gb] if you'd like to discuss it further. Thanks again! Best, Aircall Marketing Team Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ![Briana L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Briana L.") BL Briana L. Customer Success and also Concierge Mid-Market (51-1000 emp.) 10/4/2025 "A Work in Progress" 3.5/5 What do you like best about Aircall? Not sure what I like best yet. I still have not found the great things about it. Review collected by and hosted on G2.com. What do you dislike about Aircall? We recently switched over to Aircall from another phone platform. It’s still very new to me, but so far, I find it a bit hard to navigate. It’s not as user-friendly as I expected, and it doesn’t seem to have everything in one place like our previous system did. You have to click through several areas to find what you’re looking for, which kind of defeats the purpose of using it. Maybe with more time and updates, it’ll become easier to use—but for now, I’m still adjusting. Review collected by and hosted on G2.com. What problems is Aircall solving and how is that benefiting you? Right now, Aircall helps us handle calls as a team and keeps our communication organized in one system. It makes it easy to see who’s available. Even though I’m still learning my way around, this is supposed to be how it’s meant to make teamwork and call management smoother once you get comfortable with it. Review collected by and hosted on G2.com. Show More 11/3/2025 Current UserValidated ReviewerIncentivizedSource: Organic ![Praphul Kumar P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Praphul Kumar P.") PP Praphul Kumar P. Senior FreshService System Admin and Automation developer Information Technology and Services Mid-Market (51-1000 emp.) 1/30/2026 "Aircall’s Intuitive Interface and CRM Integrations Keep Support Running Smoothly" 4.5/5 What do you like best about Aircall? I like Aircall because it has a simple, intuitive interface, real-time call monitoring, and easy call routing. Its strong integrations with ticketing and CRM systems also help make day-to-day support operations run more smoothly. Review collected by and hosted on G2.com. What do you dislike about Aircall? At times, call quality seems to depend heavily on how stable my internet connection is, and I wish a few of the more advanced features offered more customization. Aside from those points, my overall experience has been good. Review collected by and hosted on G2.com. What problems is Aircall solving and how is that benefiting you? Aircall solves the challenge of managing high volumes of incoming and outgoing support calls by providing a cloud-based, easy-to-use phone system with smart call routing, real-time monitoring, and seamless integration with our support tools. This benefits us by improving agent efficiency, reducing response times, ensuring better tracking of call activities, and giving clear visibility into performance through integrated reporting — all of which help us deliver faster and more consistent customer support. Review collected by and hosted on G2.com. Show More Response from Oona Pecson of Aircall [Editedit](https://www.g2.com/survey_responses/aircall-review-12272893/official_response/edit) Hi Praphul, Thank you so much for your review! We’re thrilled to hear that Aircall is helping your team run support more smoothly and efficiently. We also appreciate your feedback on call quality and your honest notes on customization. While call quality can be affected by network stability, our Support team is happy to help find a solution. The next time you notice this issue, please reach out to them with specific details so they can troubleshoot further. If you need anything or have any other questions, we’re always here to help. Thanks again! Best, Aircall Marketing Team Validated ReviewerIncentivizedSource: G2 invite ![Emma B.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Emma B.") EB Emma B. Bookkeeper Small-Business (50 or fewer emp.) 12/11/2025 "Comprehensive Features and Effortless AI Call Analysis" 5/5 What do you like best about Aircall? They provide a broad range of features that are straightforward to use. I especially appreciate being able to analyze calls with AI, which helps me identify key action points. They have made taking calls a breeze, as well as tracking information. The integrations available ith out other system, make using both simultaneously easy. Review collected by and hosted on G2.com. What do you dislike about Aircall? Occasionally, the desktop app fails to connect, and I have to end the task before it will reconnect. While this issue might be related to our system's firewall or our network connection, it becomes frustrating to have to reset the app so frequently. Review collected by and hosted on G2.com. What problems is Aircall solving and how is that benefiting you? The transcripts and call analysis have improved our communication with customers. The AI-generated breakdowns of calls have made it easier for us to identify areas where extra tasks are necessary to better assist our clients. Review collected by and hosted on G2.com. Show More Response from Oona Pecson of Aircall [Editedit](https://www.g2.com/survey_responses/aircall-review-12077518/official_response/edit) Hi Emma, Thank you so much for your kind review! It’s fantastic to hear that AI analysis is helping you surface key action points and improve customer communication. We’re also thrilled that taking calls and keeping information organized feels easy, and that our integrations make it simple to work alongside your other tools. I’m sorry to hear about the occasional desktop app connection hiccups. If this happens again, please reach out to us with specific details and we'll escalate this to the relevant team to find an answer and/ or solution. Feel free to reach out anytime if you have any other questions! We’re always here to help. Thanks again for choosing Aircall! Best, Aircall Marketing Team Our network of Icons are G2 members who are recognized for their outstanding contributions and commitment to helping others through their expertise.G2 IconCurrent UserValidated ReviewerSource: Organic ![Frank F.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Frank F.") FF Frank F. 1/16/2026 "Effortless Setup, Seamless CRM Integration" 5/5 What do you like best about Aircall? I love Aircall's ease of use and ease of integration, especially with my CRM of choice, HubSpot. It's the easiest platform to set up and connect with HubSpot. I also appreciate the great capabilities Aircall has in terms of integration with CallRail, which allows for routing marketing leads from CallRail directly into Aircall. The willingness to integrate with other applications that provide SIP trunking is a major boon for me. The client service engagement provided by the Aircall team is fantastic, and the setup was super easy, with the ability to quickly deploy additional phone numbers using templates. The speed at which we can get it set up and integrated within the HubSpot CRM is unmatched and is why I like to recommend Aircall to friends, colleagues, and clients. Review collected by and hosted on G2.com. What do you dislike about Aircall? Probably the thing that could be improved the most about Aircall isn't really an issue with Aircall, but more with HubSpot. The mobile experience on HubSpot doesn't allow third-party calling providers to be utilized to hit the call button within the HubSpot mobile app. However, Aircall's mobile app is quite robust, allowing us to make calls easily on the go. I just wish the context of our CRM database was more readily available on the Aircall mobile app. Review collected by and hosted on G2.com. What problems is Aircall solving and how is that benefiting you? Aircall solves the problem of easily integrating a calling solution within our CRM, allowing us to record and transcribe conversations, display contextual CRM prompts, and quickly onboard new reps, enhancing our workflow efficiency. Review collected by and hosted on G2.com. Show More Response from Oona Pecson of Aircall [Editedit](https://www.g2.com/survey_responses/aircall-review-12225152/official_response/edit) Hi Frank, Thank you so much for your kind review! It's great to hear that Aircall’s easy setup, rapid HubSpot connection, and flexible integrations are powering your workflows. Regarding HubSpot, please don't hesitate to contact our Support team with any specific questions or details at your convenience. We’re here and happy to help you get the most out of your current setup. Also, thank you for the note about wanting more CRM context in the Aircall mobile app. We really value your feedback! If there’s anything else we can do, we’re here to help. Thanks again! Best, Aircall Marketing Team Validated ReviewerIncentivizedSource: Seller invite ![Lorena A.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Lorena A.") LA Lorena A. back office specialist Small-Business (50 or fewer emp.) 11/19/2025 "Impeccable call management and seamless integration with CRM" 5/5 What do you like best about Aircall? Impeccable quality, I highlight how easy call management has become, and the integration and implementation with our CRM, RELIABILITY AND PERFECT FUNCTIONING, I use it daily, so it is an essential tool in my work. Whenever we have had a problem, the support has been quick and effective. Review collected by and hosted on G2.com. What do you dislike about Aircall? THE NEW VERSION, I keep using the old one because it seems much more intuitive and easy to use Review collected by and hosted on G2.com. What problems is Aircall solving and how is that benefiting you? As a back office providing support to a sales team, my work is greatly simplified with Aircall. It makes taking notes easier, and the recordings are very helpful when dealing with disputes with clients. Each call and note is automatically synchronized and recorded with the CRM, without my hunters losing a minute of their sales time. It is a tool that saves us all time, and the quality of the service is perfect. Review collected by and hosted on G2.com. Show More Response from Oona Pecson of Aircall [Editedit](https://www.g2.com/survey_responses/aircall-review-11978124/official_response/edit) Hi Lorena, and thank you so much for your kind review! We love hearing from our users and appreciate your feedback on call quality, easy call management, and seamless CRM integration. It means a lot to know Aircall is an essential part of your day-to-day—automatic call and note syncing with your CRM and reliable recordings are designed to save your team time and help resolve disputes faster. We’re also thrilled to hear our support team has been quick and effective when you’ve needed a hand! Thank you as well for the candid note about the new version. We’re actively refining the interface to make it as intuitive (and faster) than the classic experience. If you’re open to it, we’d love to learn which parts feel less intuitive so we can prioritize improvements—and we’re happy to share tips or settings that can mirror your preferred workflow. Feel free to reach out anytime if you have questions or need assistance—we’re always happy to help. Thanks again! Best, Aircall Marketing Team Current UserValidated ReviewerIncentivizedSource: Seller inviteAI Translated ## Questions about Aircall? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Aircall ](https://www.g2.com/products/aircall/discussions/new) GU Guest User • Last activity 6 months ago Unstable calls and connectivity issues reduce my confidence when speaking with customers 2 Upvotes 1 [ Join the conversation ](https://www.g2.com/discussions/unstable-calls-and-connectivity-issues-reduce-my-confidence-when-speaking-with-customers) ![Daniel K.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Daniel K.") DK Daniel Kwon • Last activity over 6 years ago do you have a true integration with hubspot? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/do-you-have-a-true-integration-with-hubspot) [ View all Discussions ](https://www.g2.com/products/aircall/discuss) ## Pricing Options Pricing provided by Aircall. ### Essentials $30 User/Month (Billed Annually - 3 User Minimum) ### Professional $50 User/Month (Billed Annually - 3 User Minimum) ### Custom Contact for Details [ View More Pricing Information ](https://www.g2.com/products/aircall/pricing) Aircall Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_7cc2ede4a4767cf50c6bf9f259bd9c23/dialpad-connect.png "Product Avatar Image") Dialpad Connect 4.4/5(4,201) [ Compare Now ](https://www.g2.com/compare/aircall-vs-dialpad-connect) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_3a787194b190f530da1bb58924ec8044/cloudtalk.png "Product Avatar Image") CloudTalk 4.4/5(1,851) [ Compare Now ](https://www.g2.com/compare/aircall-vs-cloudtalk) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_0faf911e236db1931dc1cca4e4fb3f96/talkdesk.png "Product Avatar Image") Talkdesk 4.4/5(2,582) [ Compare Now ](https://www.g2.com/compare/aircall-vs-talkdesk) ##### ##### Aircall Features Calling Record Calls Call Types Click-to-Call Channels Voice Functions Call Routing Session Queuing Concurrent Calling Administrative Session Summary Notes Administrator Access Reporting & Dashboards [ View More Features ](https://www.g2.com/products/aircall/features) ## Top-Rated Alternatives [ ![JustCall](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "JustCall") JustCall 4.3/5(2,393) ](https://www.g2.com/products/saas-labs-justcall/reviews) [ ![Genesys Cloud CX](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Genesys Cloud CX") Genesys Cloud CX 4.4/5(1,558) ](https://www.g2.com/products/genesys-cloud-cx/reviews) [ ![Kixie PowerCall & SMS](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Kixie PowerCall & SMS") Kixie PowerCall & SMS 4.8/5(866) ](https://www.g2.com/products/kixie-powercall-sms/reviews) [ View All Alternatives ](https://www.g2.com/products/aircall/competitors/alternatives) ##### Categories on G2 [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking) [AI Sales Assistant](https://www.g2.com/categories/ai-sales-assistant)[Conversation Intelligence](https://www.g2.com/categories/conversation-intelligence)[Outbound Call Tracking](https://www.g2.com/categories/outbound-call-tracking)[AI Customer Support Agents](https://www.g2.com/categories/ai-customer-support-agents)[VoIP Providers](https://www.g2.com/categories/voip-providers)[Auto Dialer](https://www.g2.com/categories/auto-dialer)[Contact Center](https://www.g2.com/categories/contact-center)[Call Center Infrastructure (CCI)](https://www.g2.com/categories/call-center-infrastructure-cci)[AI Voice Assistants](https://www.g2.com/categories/ai-voice-assistants) [Show MoreShow Less](javascript:void(0);) ##### Explore More [Best platforms for automating merchandising strategies](https://www.g2.com/discussions/what-are-the-best-platforms-for-automating-merchandising-strategies)[What's the top ATS software for tech startups](https://www.g2.com/discussions/what-s-the-top-ats-software-for-tech-startups)[Which neural machine translation services are the best for a tech company doing product documentation that needs accurate technical language rather than generic consumer translation?](https://www.g2.com/discussions/which-neural-machine-translation-services-are-the-best-for-a-tech-company-doing-product-documentation-that-needs-accurate-technical-language-rather-than-generic-consumer-translation) [Is Datasite Diligence worth it for M&A software?](https://www.g2.com/discussions/is-datasite-diligence-actually-worth-it-for-m-a-software-teams-managing-large-enterprise-deployments)[Which solution supports real-time performance tracking for video ads?](https://www.g2.com/discussions/which-solution-supports-real-time-performance-tracking-for-video-ads)[Pros and Cons Details](https://www.g2.com/products/aircall/reviews?qs=pros-and-cons) [Show MoreShow Less](javascript:void(0);)