1. [Home](https://www.g2.com/) 2. ... 3. [SAP Store Software](https://www.g2.com/categories/sap-store) 4. [AI ChatBots and VoiceBots for CX Discussions](https://www.g2.com/products/ai-chatbots-and-voicebots-for-cx/discuss) [ ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/100990/large_detail_9afff752b3d74d65a46b968f6825585a.jpg "Product Avatar Image") ](/products/ai-chatbots-and-voicebots-for-cx/reviews) [ AI ChatBots and VoiceBots for CX ](/products/ai-chatbots-and-voicebots-for-cx/reviews) 0 ratings Yellow.ai's generative AI-powered ChatBots and VoiceBots are designed to revolutionize customer and employee interactions by delivering autonomous, human-like experiences. Built on the SAP Business Technology Platform, these solutions seamlessly integrate with SAP Commerce, SAP Commerce Cloud, SAP CRM Sales, SAP CRM Service Manager, and SAP SuccessFactors Employee Central. By leveraging a multi-Large Language Model architecture, Yellow.ai's Dynamic Automation Platform handles over 2 billion interactions quarterly across more than 35 channels in 135+ languages, achieving over 90% automation within 30 days and reducing operational costs by 60%. Key Features and Functionality: - Scalable Deployment: Eliminates the need for extensive training of AI agents through its proprietary DynamicNLP™ engine, enabling rapid integration with third-party systems via one-click integration and offering predefined industry-specific templates for faster time-to-market. - Enhanced Efficiency: Combines human and AI automation to manage dynamic workflows in real-time, providing a comprehensive knowledge base that accelerates human agent responses and reduces training costs. - Omnichannel Support: Supports over 35 text and voice channels, including telephony, Alexa, web, WhatsApp, Google Business Messaging, and Facebook, ensuring consistent and personalized interactions across platforms. - Multilingual Capabilities: Offers instant self-service in more than 135 languages, facilitating global reach and inclusivity. - Advanced Analytics: Provides real-time analytics through dashboards, widgets, and reports on customer and employee feedback, journeys, and frequent inquiries, enabling data-driven decision-making. Primary Value and Solutions Provided: Yellow.ai's ChatBots and VoiceBots address the need for efficient, scalable, and personalized customer and employee engagement. By automating routine interactions and providing instant, context-aware responses, these solutions enhance satisfaction and loyalty while significantly reducing operational costs. For customer experience, they streamline service workflows, improve response times, and boost CSAT scores. In employee experience, they offer 24/7 support, automate day-to-day queries, and enhance engagement through personalized interactions, leading to a 40% increase in employee satisfaction. Show More When users leave AI ChatBots and VoiceBots for CX reviews, G2 also collects common questions about the day-to-day use of AI ChatBots and VoiceBots for CX. These questions are then answered by our community of 850k professionals. Submit your question below and join in on the G2 Discussion. * * * ### 100.0 Nps Score ### All AI ChatBots and VoiceBots for CX Discussions Search Most CommentedMost HelpfulPinned by G2Newest All DiscussionsDiscussions with CommentsPinned by G2Discussions without Comments FilterFilter Filter byExpand/Collapse Sort by Most Commented Most Helpful Pinned by G2 Newest Filter by All Discussions Discussions with Comments Pinned by G2 Discussions without Comments Sorry... There are no questions about AI ChatBots and VoiceBots for CX yet. ## Start a New Software Discussion Have a software question? Get answers from real users and experts [Start A Discussion](/products/ai-chatbots-and-voicebots-for-cx/discussions/new) * * * ![Product Avatar Image](https://images.g2crowd.com/uploads/vendor/image/100990/thumb_square_9afff752b3d74d65a46b968f6825585a.jpg "Product Avatar Image") ### Have you used AI ChatBots and VoiceBots for CX before? Answer a few questions to help the AI ChatBots and VoiceBots for CX community [ Yes ](javascript:void(0))[ Yes ](https://www.g2.com/authorize?form=signup&return_to=https%3A%2F%2Fwww.g2.com%2Fproducts%2Fai-chatbots-and-voicebots-for-cx%2Fdiscuss%3Fsmall_ask%3Dai-chatbots-and-voicebots-for-cx) No