![Verified User in Marketing and Advertising](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Marketing and Advertising")
AM

Verified User in Marketing and Advertising

Small-Business (50 or fewer emp.)

9/30/2025

"Persistent reporting bug, continued billing, and no refunds despite notice"

0/5

What do you like best about Agorapulse?

Reporting features helpful, if accurate.

Support replied but ultimately didn't lead to a resolution. Review collected by and hosted on G2.com.

What do you dislike about Agorapulse?

A critical Instagram Stories reporting bug persisted for months (since about April 2025 in our case), resulting in inaccurate or incomplete data.

Despite written notice to halt billing until the bug was fixed, charges continued.

The proposed “resolution” was one month of credit and penalty‑free early termination—no refunds for months of unusable reporting.

Refund discussions were repeatedly deferred until “after the bug is fixed,” which never happened for us. Review collected by and hosted on G2.com.

What problems is Agorapulse solving and how is that benefiting you?

We needed reliable social reporting for clients and internal performance tracking. Because the Stories data was unreliable, we had to create manual workarounds and double‑check metrics, increasing workload and undermining campaign analysis. Net impact was negative due to rework and lost confidence in the data. Review collected by and hosted on G2.com.

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Current UserValidated ReviewerSource: Organic

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4.5 out of 5 · Verified reviews from real users

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