WebRTC works perfect on most networks

RTM also is fast and reliable

SDKs are easy to use Review collected by and hosted on G2.com.

Whitelisting is a pain. Especially if you are serving enterprise clients, you need to clearly understand the whitelisting requirements and convey the same to the clients. Support is also not up to the mark. People take a lot of time to respond. Review collected by and hosted on G2.com.

Scalable

Well documented

Many data centres across the globe Review collected by and hosted on G2.com.

Pricing

It is very hard to debug errors

The dashboard is pretty complicated, especially for debugging Review collected by and hosted on G2.com.

Support is amazing. Agora has a very responsive and very qualified support team. Good documentation and easy-to-use SDKs. Review collected by and hosted on G2.com.

The logs are kept for a short period. Web SDK always has problems with camera switching. Review collected by and hosted on G2.com.

The sdk is really easy to use and the latency is really low. We compared it with a call in Google Meet and the latency was almost the same. Review collected by and hosted on G2.com.

I would like you to have support plans for each report. Review collected by and hosted on G2.com.

Reliable video and audio

Very good documentation

Lots of example code

Easy to integrate

Good pricing, 10,000 free minutes per month

Great support team, who are very responsive to questions Review collected by and hosted on G2.com.

We are very happy with Agora in general. It would be great if they offer spatial audio for web API. Review collected by and hosted on G2.com.

Simplicity of usage and sdk. Using the JS version is easy and you can build any complex web application with ease. Review collected by and hosted on G2.com.

Documentation is not great and often is not pointing you in the right direction. For example you have always to select again and again which SDK you're interested in (js, android, Ios and so on...).

Also price is not easy to compute most of the times. Review collected by and hosted on G2.com.

With good documentation, Agora is easy to integrate into a system.

Agora updates regularly to make sure it is compatible with all devices in the market. Review collected by and hosted on G2.com.

The regular updates require me to update the system it is integrated to.

It would be great if the updates is done only on Agora server.

It is complicated to troubleshoot a session to find out the cause of the problem. Review collected by and hosted on G2.com.

It is easy to integrate in web and mobile app Review collected by and hosted on G2.com.

The support, they take a lot of time to respond to your queries. Review collected by and hosted on G2.com.

100% white label. You set the limit on what you can do and still very easy to get up and running out of the box. Review collected by and hosted on G2.com.

Difficult to manage connectivity / firewalls and to test in large scale scenarios. Review collected by and hosted on G2.com.

Ease of integration, stability, audio quality Review collected by and hosted on G2.com.

Some of the API docs could provide better examples. Review collected by and hosted on G2.com.