UB

Verified User in Banking

Enterprise (> 1000 emp.)

12/23/2021

"Need more improvements"

2.5/5

What do you like best about Agile CRM?

Good and user friendly interface. Integrates well with other software. Easy to use Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

Very slow compared to its competitors. Expensive. Not many knowledge articles available. Customer service needs to be improved. Hard to add contacts and custom fields Review collected by and hosted on G2.com.

IS

Isha S.

Business Automation and Transformation Analyst

Small-Business (50 or fewer emp.)

12/17/2020

"Easy to use and Great support experience!!"

5/5

What do you like best about Agile CRM?

Easy to set up for everyone in the team.

Great email integration with Google Apps and Microsoft exchange.

Tracking all the new prospects and doing regular follow-ups through automation is the best part.

Smooth customer support experience to all the end-users.

Email reporting is easy to track CTR open rate, Growth Reports and Custom Reports Etc. Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

More knowledge base articles on their site would make us using the campaign feature more effectively.

UI needs little changes for a better UI experience.

The newsletter part is a bit Bunglesome compared to dedicated services like MailChimp or Sendgrid.

A little bit expensive for smaller-scale operations.

CRM needs to improve the testing and preview options for the different campaigns as per the segments. Review collected by and hosted on G2.com.

Recommendations to others considering Agile CRM:

Easy to setup and use.

Great customer support.

Features are really great and functionality is too good. Review collected by and hosted on G2.com.

What problems is Agile CRM solving and how is that benefiting you?

Managing entire marketing and sales lifecycles more efficiently.

Keep track of all the prospects and reaching out to them in a timely manner is saving a lot of time.

Streamlined the complete process for the support team and sales team.

Customers are getting more convinced to turn their inquiries into purchases once they are getting timely responses. Review collected by and hosted on G2.com.

DH

D H.

Managing Director

Small-Business (50 or fewer emp.)

3/1/2021

"Not a great experience"

0/5

What do you like best about Agile CRM?

Nothing at all. I was extremely disappointed. Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

They did not explain the SIP trunking requirements until after you sign up. Then they get you to pay a bit more to add the functionality and in the end it still doesn't work. The other integrations I used were also useless. You have to wait weeks for them to finally arrange a welcome call and by then you are already totally over it. Such a shame as we were so excited to use this cloud based service to in the end be left out of pocket and would never use them or recommend them. Even the cancellation procedure is difficult. I hate to say it but it seems the business model is to get people to sign up then get them to pay more and make it difficult to leave rather than genuinely being marketing leading CRM as they advertise themselves. We are so very disappointed. Review collected by and hosted on G2.com.

CA

Verified User in Accounting

Small-Business (50 or fewer emp.)

12/28/2021

Business partner of the seller or seller's competitor, not included in G2 scores.

"Good to use"

3.5/5

What do you like best about Agile CRM?

It's very good to use in the organisation Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

It's very slow sometimes, and it's impacting Review collected by and hosted on G2.com.

UM

Verified User in Mechanical or Industrial Engineering

Small-Business (50 or fewer emp.)

11/23/2021

"Works good"

4/5

What do you like best about Agile CRM?

I like how easy it is to navigate through Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

I get frustrated with the duplicate accounts. Review collected by and hosted on G2.com.

SM

Scott M.

Founder, Director

Education Management

Small-Business (50 or fewer emp.)

9/25/2017

"Great multi-faceted CRM and Inbound marketing tool"

3/5

What do you like best about Agile CRM?

There are multiple inbound marketing tools out there, but the vast majority are far beyond the budget of a small start-up like myself. AgileCRM has all the major features of inbound marketing tools that are often many times more expensive or available only on multiple platforms. All of it in a single dashboard interface. Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

Not everything has the best interface, but that is okay considering the price. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

3/24/2021

"Agile CRM the solution that effectively manages customer data"

4/5

What do you like best about Agile CRM?

Agile CRM is a solution that is responsible for managing customer relationships with a cloud backend, offering tools such as contact management, marketing automation, project management, telephony tools, thus enabling users to manage customer data. Agile CRM also has email reporting that works seamlessly to track on such growth reports Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

Within Agile CRM I tend to dislike several functions but without any doubt the one that mainly influences is the lack of articles that grant the knowledge to in this way give way to all the functions that this tool possesses, just like the interface needs an update where the same is more elegant Review collected by and hosted on G2.com.

Recommendations to others considering Agile CRM:

It is a good CRM solution managing to optimize various channels for the benefit of companies of any size, so I want to fully recommend the operation and implementation of Agile CRM Review collected by and hosted on G2.com.

What problems is Agile CRM solving and how is that benefiting you?

We mainly implemented Agile CRM because of the way it tracks visitors within our website so that then a comprehensive analysis of the behavior that these users generated within the platform is performed. We also use the tool that is responsible for maintaining automated marketing so that this way multiple functions of workers are simplified and can use their time for other issues within the company. Agile CRM has generated a great positive impact within our company because it has several functions that we were missing such as keeping synchronized and integrated various functions to keep backed up customer data this has integrations with Microsoft Exchange and Office 365 that provide multiple benefits Review collected by and hosted on G2.com.

FA

Fabien A.

CEO

8/4/2021

"Highly risky"

0/5

What do you like best about Agile CRM?

Simple & affordable. We used this as it seemed easy to start. Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

UI is old fashionned. Many bugs. Now, all our database is locked for 3 weeks and we cannot not dowload it - highly risky provider. Review collected by and hosted on G2.com.

UC

Verified User in Construction

Small-Business (50 or fewer emp.)

3/17/2021

"Agile CRM the platform for sales and marketing automation"

4.5/5

What do you like best about Agile CRM?

Agile CRM is one of the most effective and powerful platforms for sales, marketing and service. it has a great ability to handle data and order actions automatically and eliminates information gaps to a great extent, the leading features of this software are its interface that connects sales, social media marketing and customer service in one place, the customer relationship management system is very good as it has features to add contacts, custom fields, tags and more that allow you to classify customers, seamless integration with applications like Skype and Facebook and lastly it has a great ability to build marketing campaigns from scratch Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

It is a software loaded with features and does not have enough tutorials especially for the more advanced ones for this reason the learning curve we find it really high, in trend analysis it is a bit deficient, the technical service is poor and its response time is very long, the collaboration tools are insufficient so it is difficult to work as a team and finally the task management does not generate real time updates. Review collected by and hosted on G2.com.

Recommendations to others considering Agile CRM:

I recommend Agile CRM because it is a software full of features and systems that will quickly improve all your sales, marketing and service processes, has a highly intuitive interface with a great ability to manage contacts, has many integrations and cost fits perfectly to the purchasing power of small and medium enterprises which is one of the most important features of this software Review collected by and hosted on G2.com.

What problems is Agile CRM solving and how is that benefiting you?

We use Agile CRM to optimize our sales processes as it generates high level sales reports with which we are able to know the behavior of our prospective customers these analytics also greatly increases our chances of achieving a sale, it has solved our online appointment scheduling problems as it has a very intuitive interface that schedules appointment according to calendar, business hours, meeting type and advanced, we solved contact management problems as Agile CRM handles everything and with great accuracy this includes adding contacts, customizable fields, tags, mass actions, calendar synchronization and offers. Review collected by and hosted on G2.com.

WM

William M.

Sr Strategic Sourcing Manager, Operations and Functional Excellence

Small-Business (50 or fewer emp.)

4/22/2021

"Great for Small Business staring up"

4/5

What do you like best about Agile CRM?

I liked how many categories there were to define a lead or a contact. Review collected by and hosted on G2.com.

What do you dislike about Agile CRM?

I think the interface could be upgraded. Review collected by and hosted on G2.com.