Agile CRM Reviews & Product Details

Agile CRM is an all-in-one customer relationship management platform designed primarily for small to mid-sized businesses. It combines sales, marketing, and customer support tools into a single system, which makes it appealing for teams that want simplicity without juggling multiple apps.

One of Agile CRM’s biggest strengths is its affordability, especially compared to larger CRM platforms. It offers features like contact management, deal tracking, email marketing, marketing automation, and a built-in helpdesk. The visual sales pipeline and automation workflows are intuitive and help teams stay organized and efficient. Review collected by and hosted on G2.com.

1. Slow performance & loading issues

Many reviewers mention that the software can feel slow to load, especially with large datasets or more complex pipelines, which can disrupt daily workflow. 

2. Dated or clunky user interface

Some users find the interface a bit outdated or unintuitive, which can make navigating and using advanced features harder than expected. 

3. Customer support problems

There are reports of slow or unhelpful customer support, with issues not always resolved quickly or thoroughly.  Review collected by and hosted on G2.com.

The biggest advantage is their consolidation. Agile CRM bring contact management, deal tracking, and email marketing under one roof, which makes this platform more effective. This provides multiple tools under the crm ecosystem; their pricing structure is also reasonable. Review collected by and hosted on G2.com.

Their interface is clean and functional, but not as polished as competitive CRM, we not as engaging as theirs. Customisation depth and reporting capabilities are very limited. Review collected by and hosted on G2.com.

I really wanted to like Agile CRM. It seemed like a great value-oriented product offering a large feature set for a price that suits a solopreneur. Alas, the adage about "too good to be true" stands firm. Review collected by and hosted on G2.com.

I started my trial of AgileCRM and began having troubles right away.

Biggest RED FLAG: the product, from all outward appearances, doesn't seem to be in active development any more.

No new features or updates since 2021. No new blog posts since 2019. Android mobile app is defunct. Chrome extension has been deactivated.

I decided to contact the Agile team, but before I did I went to their Feedback popup, and then chose Enhancers, and got the message "This UserVoice instance is no longer available." Another red flag.

I contacted them by email and got this reply:

"I sincerely apologize for any uncertainty caused by the perceived lack of visible updates and the issues you encountered with our Feedback popup and UserVoice instance. Please rest assured that Agile CRM remains committed to ongoing development and customer support. While there may have been periods of less frequent public updates, our team continues to work on maintaining and enhancing the platform to meet the evolving needs of our users. We are also actively working to improve our communication channels and ensure a seamless experience for all customers. [...] Your feedback regarding the importance of transparency and visible progress is well taken, and I will share your concerns with our product and management teams. We want you to feel confident in your decision to invest your time and resources with us."

They concluded by inviting me to write them with any specific questions or concerns, so I did and got this point-by-point reply:

1. Timetable for New Mobile App (Beta Testing / Release):

We understand the importance of a reliable mobile experience. While there is internal discussion about revamping the mobile app, we currently do not have a publicly confirmed timeline for beta testing or release. We’ll be sure to notify all users once a beta is announced.

2. Chrome Extension:

You’re absolutely right — the Chrome extension has been deprecated and removed from the Chrome Web Store due to compliance issues with Google's extension policies. At this time, there are no active plans to reboot the Chrome extension, but alternatives are being considered for future releases.

3. Gmail Inbox Add-on / Integration:

Currently, we do not offer a standalone Gmail inbox integration for viewing Agile CRM data directly within Gmail. You can, however, use email sync via IMAP to track conversations within Agile CRM.

4. Google Contact Sync Issues:

We’re sorry to hear about your experience. Google Contact Sync can be sensitive to permission and token expiration issues. Since you've reported this to Support, we’ll follow up with that team to ensure your ticket is prioritized. Your effort to manually import each group and map them manually is noted — and appreciated.

In other words, they have no plans to address any of these core issues. I have no idea what they're working on, if anything, aside from keeping their core users hanging on while they flounder.

I'm out, and I don't recommend Agile for anyone else unless they turn their company around. Review collected by and hosted on G2.com.

I use Agile CRM because it's affordable and offers good value for small teams. I appreciate its all-in-one toolset with solid automation capabilities. Workflow and marketing automation are very valuable to me. The platform is designed to connect small and medium-sized businesses with users effectively. Review collected by and hosted on G2.com.

I have support and development issues. Sometimes the updates are very slow and we waited for long. It was a little hard to understand the initial setup. Review collected by and hosted on G2.com.

Agile CRM centralizes tasks collaboration to make sure that developers, sales and support team are on the same page, regarding client's history Review collected by and hosted on G2.com.

The UI needs improvement, and the information provided could be clearer. Customer support also needs to improve. Review collected by and hosted on G2.com.

Teams actually end up using Agile due to it's simplicity and practical interface, and we actually utilize it end to end for our sales pipeline management. Review collected by and hosted on G2.com.

Automations, integrations is a bit shallow, lots of room for improvement there. Review collected by and hosted on G2.com.

this helps me in monitoring my data and reciprocating it in a refined and better manner Review collected by and hosted on G2.com.

not a dislike here , because its easy to integrate and work forward Review collected by and hosted on G2.com.

The interface is clean and intuitive, i especially like the email automation feature, it's easy to set up and extremely helpful for running personalized campaigns.

The visual sales funnel with Kanban boards is also a big plus, making it easier to track leads across different stages. Review collected by and hosted on G2.com.

Customer support is slow to respond at times, and some advanced features are only available in the more expensive plans, which can be a drawback for smaller businesses. Review collected by and hosted on G2.com.

Fast, easy to use, efficient and goes with the pace Review collected by and hosted on G2.com.

Could be improved but so far amazing love it Review collected by and hosted on G2.com.

UX is ok. Not super intuative, but also not that complicated. Chat support to help you use it is pretty good, but issue resolution is not. Review collected by and hosted on G2.com.

My subscription is active but currently not using it because links in outgoing email appear dead. They take 10 seconds to open because of the tracking code they use. They say this is a known issue and they are working on it. I have asked 3 times and they won't tell me how long it has been an issue and then told me it would take 16 days to address. Now they are not answering my request for an update. Review collected by and hosted on G2.com.