# Top Free Customer Self-Service Software

## How Many Customer Self-Service Software Products Does G2 Track?

**Total Products under this Category:** 426

### Category Stats (Aug 2026)

- **Average Rating:** 4.51/5 The average rating of products in this category, based on all submitted ratings
- **Top Trending Product:** Parloa (+14.43%) - Among all products in this category, Parloa recorded the largest rating increase compared to last month

_Last updated: August 04, 2026_

## How Does G2 Rank Customer Self-Service Software Products?

**Why You Can Trust G2's Software Rankings:**

- 30 Analysts and Data Experts
- 80,000+ Authentic Reviews
- 426+ Products
- Unbiased Rankings

G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category.

## G2 Grid® for Customer Self-Service Software
 ![G2 Grid® for Customer Self-Service Software plotting products by satisfaction and market presence](https://www.g2.com/categories/customer-self-service/grids.png?focus%5B%5D=574&focus%5B%5D=2743&focus%5B%5D=5494&focus%5B%5D=3270&focus%5B%5D=57328&focus%5B%5D=748&focus%5B%5D=1437428&focus%5B%5D=55256)

Highlighted products: Zendesk for Customer Service, Zoho Desk, Agentforce Service (formerly Salesforce Service Cloud), Fin, HubSpot Service Hub, Freshdesk, Jotform AI Agents, and ServiceNow Customer Service Management.

Underlying data: [Grid® JSON](https://www.g2.com/categories/customer-self-service/grids.json?focus%5B%5D=zendesk-for-customer-service&focus%5B%5D=zoho-desk&focus%5B%5D=agentforce-service-formerly-salesforce-service-cloud&focus%5B%5D=fin&focus%5B%5D=hubspot-service-hub&focus%5B%5D=freshdesk&focus%5B%5D=jotform-ai-agents&focus%5B%5D=servicenow-customer-service-management)

**Sponsored**

### CloudShare

CloudShare is the leading virtual hands-on labs enterprise solution for the entire software customer journey. From personalized POCs that turn prospects into buyers to optimized onboarding that slashes time-to-value, and ongoing training that maximizes feature adoption, our easy-to-use, AI-powered environments turn customer education into meaningful and memorable experiences. In a pixel-perfect, play & break simulation of your software, end users can explore freely and gain the confidence to apply what they’ve learned. You’ll feel the benefits in every area, improving operational training KPIs and driving business growth. Sleep easy at night knowing that your team will be more efficient when they leverage API & LMS automation capabilities that allow you to create content and labs faster than it takes to finish your coffee. Cost control capabilities look after the pennies while you bring in the big bucks, and our analytics dashboards present the data that enables you to prove ROI. That’s why organizations like Salesforce, Palo Alto Networks, RSA, and Atlassian use CloudShare to scale training and sales enablement, reduce support overhead, and improve business outcomes.

[Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=10&secure%5Bchosen_at%5D=2026-08-09T23%3A21%3A58Z&secure%5Bdisplayable_resource_id%5D=1257&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=54438&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=54438&secure%5Bresource_id%5D=10&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fcustomer-self-service%2Ffree%3Fopen_modal_url%3D%252Fproducts%252Fagentforce-service-formerly-salesforce-service-cloud%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fbest-customer-self-service-software%25252Ffree%2526source%253Dcategory&secure%5Btoken%5D=9bca33b17d9fd090fe497dec7da47441f0be211054c3a034db596e2db595a201&secure%5Burl%5D=https%3A%2F%2Fwww.cloudshare.com%3Futm_source%3Dg2%26utm_medium%3Dcpc&secure%5Burl_type%5D=custom_url)

### [Zendesk for Customer Service](https://www.g2.com/products/zendesk-for-customer-service/reviews)

"Zendesk for Customer Service is an AI-powered service solution that’s easy to set up, use, and scale. It offers out-of-the-box functionality that’s simple to modify, helping businesses move faster. Leveraging AI built on billions of CX interactions, Zendesk enhances the entire service experience—from self-service to agents and admins—improving efficiency at scale. Zendesk equips agents with tools, insights, and context to deliver personalized service across all channels, including social messaging, phone, and email. It unifies personalized conversations, omnichannel case management, AI workflows, automation, and a Marketplace of 1800+ apps under one platform. Zendesk QA uses AI to evaluate and improve agent performance, while Workforce Management optimizes scheduling and productivity to ensure readiness during peak times. The solution is easy to implement and adjust without needing IT or developers. Zendesk’s mission is to simplify business complexity and enable meaningful customer connections for companies of all sizes. Serving 130K+ global brands in 30+ languages, Zendesk is headquartered in San Francisco with offices worldwide."

**Average Rating:** 4.3/5.0

**Total Reviews:** 6,660

#### How Do G2 Users Rate Zendesk for Customer Service?

- **Has the product been a good partner in doing business?:** 8.4/10 (Category avg: 9.1/10)
- **Automation:** 8.2/10 (Category avg: 8.7/10)
- **Integrations:** 8.2/10 (Category avg: 8.6/10)
- **Personalization:** 8.0/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Zendesk for Customer Service?

- **Seller:** [Zendesk](https://www.g2.com/sellers/zendesk)
- **Company Website:** www.zendesk.com
- **Year Founded:** 2007
- **HQ Location:** San Francisco, CA
- **Twitter:** @Zendesk  
102,672 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=511eeaf2c0ddc5065caaef5bb8b6d60bcc6b89740bd82db40e2e197c6eced9e2&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F418095%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,302 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Customer Service Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Medium, 40% Small

#### What Do G2 Reviewers Say About Zendesk for Customer Service?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Zendesk, which facilitates quick responses and organized support workflows.
- Users appreciate the **seamless workspaces** in Zendesk, enhancing usability through effective tools like Talk and email ticketing.
- Users value the **efficient customer support** provided by Zendesk, appreciating the organized and fast response capabilities.
- Users value the **helpful organization** of Zendesk, enabling faster responses and improved customer support management.
- Users value the **easy ticket management** in Zendesk, enabling effective collaboration and efficient customer support tracking.

##### Cons

- Users express frustration over **missing customizable features** , limiting their ability to manage ticket statuses and updates effectively.
- Users find the **limited features** of Zendesk for Customer Service frustrating, impacting usability and efficiency in setup.
- Users find the **learning curve steep** for Zendesk's advanced features, posing challenges for those lacking technical expertise.
- Users find **limited customization** options for ticket statuses and agent permissions a drawback for their workflows in Zendesk.
- Users find Zendesk's **complexity and learning curve** challenging, alongside issues with bugs and limited integrations.

#### What Are Recent G2 Reviews of Zendesk for Customer Service?

**["One Place to Manage IT Requests with Clear Ticket Tracking"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)**

**Rating:** 4.5/5.0 stars

_— Sree K._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13166804)

**["Unified Omnichannel Support with Powerful Automation and Analytics"](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)**

**Rating:** 4.5/5.0 stars

_— Ravindra N._

[Read full review](https://www.g2.com/survey_responses/zendesk-for-customer-service-review-13140974)

#### What Are G2 Users Discussing About Zendesk for Customer Service?

- [How is Zendesk Support Suite transforming the customer service experience in various industries?](https://www.g2.com/discussions/how-is-zendesk-support-suite-transforming-the-customer-service-experience-in-various-industries) - 6 comments, 4 upvotes
- [What is Zendesk Support Suite used for?](https://www.g2.com/discussions/what-is-zendesk-support-suite-used-for) - 3 comments, 2 upvotes
- [Is there a free version of Zendesk?](https://www.g2.com/discussions/is-there-a-free-version-of-zendesk) - 7 comments, 1 upvote
- [Is zendesk any good?](https://www.g2.com/discussions/is-zendesk-any-good) - 8 comments, 1 upvote
- [What can you do with Zendesk?](https://www.g2.com/discussions/what-can-you-do-with-zendesk) - 3 comments, 3 upvotes

### [Zoho Desk](https://www.g2.com/fr/products/zoho-desk/reviews)

Zoho Desk est une solution logicielle de service d'assistance basée sur le web, conçue pour aider les organisations à offrir des expériences de support client exceptionnelles. Cette plateforme sert de centre centralisé pour gérer les interactions avec les clients à travers plusieurs canaux, permettant aux entreprises de rationaliser leurs processus de support et d'améliorer la satisfaction globale des clients. En se concentrant sur les besoins des clients et des agents de support, Zoho Desk vise à créer un environnement de service d'assistance plus efficace et efficient. Principalement ciblé sur les entreprises de toutes tailles, Zoho Desk s'adresse aux équipes de support client cherchant à améliorer leur prestation de service et leur efficacité opérationnelle. Le logiciel est particulièrement bénéfique pour les organisations qui nécessitent un système robuste pour gérer les demandes provenant de divers canaux de communication, y compris l'email, le chat, les réseaux sociaux et le téléphone. Avec son ensemble de fonctionnalités complet, Zoho Desk est bien adapté aux industries telles que le commerce de détail, la technologie, la santé et la finance, où l'engagement et le support client sont essentiels au succès. L'une des caractéristiques remarquables de Zoho Desk est sa capacité de support omnicanal, qui permet aux entreprises d'interagir avec les clients de manière fluide à travers différentes plateformes. Cela garantit que les clients reçoivent des réponses cohérentes et rapides, quel que soit le moyen par lequel ils choisissent de contacter l'entreprise. De plus, la plateforme améliore la productivité des agents grâce à des outils d'automatisation qui gèrent les tâches répétitives, permettant aux équipes de support de se concentrer sur des problèmes clients plus complexes. L'intégration des capacités d'IA renforce encore les agents en leur fournissant des informations et des suggestions basées sur les données historiques et les interactions avec les clients. Zoho Desk offre également de vastes options de personnalisation, permettant aux organisations d'adapter l'expérience du service d'assistance à leurs besoins spécifiques. Les utilisateurs peuvent créer des flux de travail personnalisés, configurer des réponses automatisées et concevoir des tableaux de bord personnalisés pour surveiller les indicateurs de performance. Ce niveau de personnalisation garantit que les entreprises peuvent adapter le logiciel à leurs exigences opérationnelles uniques, conduisant finalement à une amélioration de la prestation de service et de la satisfaction client. De plus, Zoho Desk fournit des informations en temps réel sur la performance, permettant aux responsables du support de suivre les indicateurs clés et de prendre des décisions basées sur les données. La capacité d'analyser les interactions avec les clients et la performance des agents aide les organisations à identifier les domaines à améliorer et à optimiser leurs stratégies de support. Avec son modèle de tarification économique, Zoho Desk se distingue comme une solution pratique pour les entreprises cherchant à améliorer leurs capacités de support client sans engager de dépenses excessives.

**Average Rating:** 4.4/5.0

**Total Reviews:** 7,582

#### How Do G2 Users Rate Zoho Desk?

- **the product a-t-il été un bon partenaire commercial?:** 8.4/10 (Category avg: 9.1/10)
- **Automatisation:** 8.3/10 (Category avg: 8.7/10)
- **Intégrations:** 8.2/10 (Category avg: 8.6/10)
- **Personnalisation:** 8.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Zoho Desk?

- **Vendeur:** [Zoho](https://www.g2.com/fr/sellers/zoho-b00ca9d5-bca8-41b5-a8ad-275480841704)
- **Site Web de l'entreprise:** www.zoho.com
- **Année de fondation:** 1996
- **Emplacement du siège social:** Austin, TX
- **Twitter:** @Zoho  
137,880 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9c8e45ddb296c32c6c5597ef9ba945c94562c57624f7bd1dcf1a9e9931f71578&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F38373%2F&secure%5Burl_type%5D=linkedin_company_website)  
30,766 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** PDG, Directeur
- **Top Industries:** Technologie de l'information et services, Logiciels informatiques
- **Company Size:** 73% Small, 23% Medium

#### What Do G2 Reviewers Say About Zoho Desk?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs louent l' **interface intuitive et conviviale** de Zoho Desk, améliorant la gestion des tickets et la communication avec les clients de manière transparente.
- Les utilisateurs apprécient l' **interface intuitive et les fonctionnalités d'automatisation** de Zoho Desk, améliorant les opérations de support et la performance de l'équipe.
- Les utilisateurs apprécient grandement la **gestion efficace des tickets** de Zoho Desk, notant son fonctionnement fluide et ses fonctionnalités d'automatisation précieuses.
- Les utilisateurs apprécient les **intégrations transparentes** dans Zoho Desk, améliorant la collaboration et rationalisant la gestion des interactions avec les clients.
- Les utilisateurs adorent l' **interface intuitive** de Zoho Desk, rendant la gestion des tickets et la communication fluides et efficaces.

##### Cons

- Les utilisateurs rencontrent une **avec Zoho Desk en raison d'une interface utilisateur incohérente et de processus de reporting complexes.**
- Les utilisateurs sont confrontés à une **courbe d'apprentissage abrupte** avec Zoho Desk en raison d'une interface utilisateur incohérente et de processus de personnalisation complexes.
- Les utilisateurs trouvent que la **personnalisation limitée** est un défi, car elle complique la maintenance et l'intégration dans Zoho Desk.
- Les utilisateurs trouvent que la **complexité des fonctionnalités avancées** dans Zoho Desk peut être frustrante et chronophage à naviguer.
- Les utilisateurs trouvent que l' **interface non intuitive** de Zoho Desk est difficile, rendant la navigation et les fonctionnalités plus difficiles à comprendre.

#### What Are Recent G2 Reviews of Zoho Desk?

**["Solution efficace et claire pour le service client"](https://www.g2.com/fr/survey_responses/zoho-desk-review-13218904)**

**Rating:** 4.5/5.0 stars

_— Thomas A._

[Read full review](https://www.g2.com/fr/survey_responses/zoho-desk-review-13218904)

**["Excellent système de billetterie pour le support après-vente"](https://www.g2.com/fr/survey_responses/zoho-desk-review-13204436)**

**Rating:** 5.0/5.0 stars

_— tang w._

[Read full review](https://www.g2.com/fr/survey_responses/zoho-desk-review-13204436)

#### What Are G2 Users Discussing About Zoho Desk?

- [Comment Zoho Desk améliore-t-il la gestion du service client dans divers secteurs d'activité ?](https://www.g2.com/fr/discussions/how-is-zoho-desk-enhancing-customer-service-management-in-diverse-business-sectors) - 1 comment, 1 upvote
- [Comment Zoho Desk rationalise-t-il les opérations de service client pour les entreprises de toutes tailles ?](https://www.g2.com/fr/discussions/how-does-zoho-desk-streamline-customer-service-operations-for-businesses-of-all-sizes) - 1 comment, 1 upvote
- [À quoi sert Zoho Desk ?](https://www.g2.com/fr/discussions/what-is-zoho-desk-used-for) - 2 comments, 1 upvote

### [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/fr/products/agentforce-service-formerly-salesforce-service-cloud/reviews)

Salesforce Service Cloud est le CRM IA numéro 1 mondial pour le service, où les humains avec des agents IA conduisent ensemble le succès client. Service Cloud permet une collaboration transparente entre les agents IA et les humains, pour chaque type de service, sur n'importe quel canal, et dans n'importe quelle industrie pour offrir des expériences sans effort du premier contact à la résolution finale. Avec des agents autonomes, vous pouvez transformer des interactions à faible contact et à fort volume en expériences sans contact, les transférant sans effort à vos agents humains uniquement lorsque cela est nécessaire pour des interactions plus complexes à fort contact. L'IA intégrée dans le flux de travail aide vos équipes de service à atteindre de nouveaux niveaux de productivité, à améliorer la satisfaction client et à stimuler la croissance. Toutes ces capacités sont construites sur la plateforme Salesforce avec Agentforce et Data Cloud permettant aux organisations de service du monde entier de : - Offrir un support proactif avec les données de vos produits, actifs et services - Fournir un service multicanal 24/7 et résoudre les problèmes rapidement avec des agents IA - Augmenter la productivité et accélérer la croissance avec une plateforme intégrée

**Average Rating:** 4.4/5.0

**Total Reviews:** 6,970

#### How Do G2 Users Rate Agentforce Service (formerly Salesforce Service Cloud)?

- **the product a-t-il été un bon partenaire commercial?:** 8.7/10 (Category avg: 9.1/10)
- **Automatisation:** 8.6/10 (Category avg: 8.7/10)
- **Intégrations:** 8.5/10 (Category avg: 8.6/10)
- **Personnalisation:** 8.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Agentforce Service (formerly Salesforce Service Cloud)?

- **Vendeur:** [Salesforce](https://www.g2.com/fr/sellers/salesforce)
- **Site Web de l'entreprise:** www.salesforce.com
- **Année de fondation:** 1999
- **Emplacement du siège social:** San Francisco, CA
- **Twitter:** @salesforce  
579,511 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website)  
83,223 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Administrateur Salesforce, Développeur Salesforce
- **Top Industries:** Technologie de l'information et services, Logiciels informatiques
- **Company Size:** 42% Medium, 37% Large

#### What Do G2 Reviewers Say About Agentforce Service (formerly Salesforce Service Cloud)?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs adorent la **facilité d'utilisation** du service Agentforce, appréciant la configuration rapide et les fonctionnalités utiles.
- Les utilisateurs apprécient l' **interface conviviale et les capacités de reporting efficaces** du service Agentforce, améliorant l'efficacité de la gestion des cas.
- Les utilisateurs apprécient la **gestion de cas simplifiée** du service Agentforce, qui facilite l'organisation et le transfert entre les départements.
- Les utilisateurs apprécient l' **efficacité** du service Agentforce, permettant une configuration sans faille et une gestion rationalisée des tâches de service client.
- Les utilisateurs apprécient les **guides utiles et la facilité d'installation** , améliorant ainsi leur expérience globale avec Salesforce Service Cloud.

##### Cons

- Les utilisateurs trouvent que la **complexité** du service Agentforce peut nécessiter une formation et une planification approfondies pour une utilisation efficace.
- Les utilisateurs trouvent la **pour les nouveaux utilisateurs, nécessitant un temps considérable et une planification pour utiliser pleinement les fonctionnalités.**
- Les utilisateurs trouvent la **courbe d'apprentissage abrupte** du service Agentforce difficile, surtout pour l'intégration de nouveaux membres de l'équipe.
- Les utilisateurs trouvent que **les prix et les compléments sont chers** , nécessitant une planification minutieuse pour gérer efficacement les coûts des licences.
- Les utilisateurs trouvent la **complexité d'utilisation** du service Agentforce difficile, en particulier lors de l'installation et de la personnalisation pour les fonctionnalités avancées.

#### What Are Recent G2 Reviews of Agentforce Service (formerly Salesforce Service Cloud)?

**["L'évolution du service : Combler le fossé entre les données et l'action."](https://www.g2.com/fr/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)**

**Rating:** 4.0/5.0 stars

_— Naampreet K._

[Read full review](https://www.g2.com/fr/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12796220)

**[""Examen quotidien de l'utilisation de Salesforce Service Cloud dans les collections""](https://www.g2.com/fr/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)**

**Rating:** 5.0/5.0 stars

_— Arnold D._

[Read full review](https://www.g2.com/fr/survey_responses/agentforce-service-formerly-salesforce-service-cloud-review-12938648)

#### What Are G2 Users Discussing About Agentforce Service (formerly Salesforce Service Cloud)?

- [Comment Salesforce Service Cloud contribue-t-il à créer une expérience de service client plus réactive et efficace ?](https://www.g2.com/fr/discussions/how-does-salesforce-service-cloud-contribute-to-creating-a-more-responsive-and-efficient-customer-service-experience) - 3 comments, 1 upvote
- [Comment Salesforce Service Cloud est-il utilisé pour améliorer l'efficacité opérationnelle et l'expérience utilisateur dans son domaine spécifique ?](https://www.g2.com/fr/discussions/how-is-salesforce-service-cloud-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 4 comments
- [What does customer self service require?](https://www.g2.com/fr/discussions/what-does-customer-self-service-require)
- [Qu'est-ce que la communauté client de Salesforce ?](https://www.g2.com/fr/discussions/what-is-salesforce-customer-community) - 2 comments
- [What is feedback management system?](https://www.g2.com/fr/discussions/what-is-feedback-management-system)

### [Fin](https://www.g2.com/fr/products/fin/reviews)

Fin est un agent client unique qui peut assumer différents rôles, selon les besoins de la conversation. Fin peut gérer les ventes, le service et plus encore - tout cela dans le cadre d'une expérience continue pour le client. Principaux avantages de l'agent Fin AI : - Automatise des tâches complexes telles que les remboursements, les litiges de transactions et le dépannage technique. - Facile à configurer avec une expérience sans code que n'importe qui dans votre équipe peut gérer. - Fonctionne avec n'importe quel service d'assistance, y compris Salesforce, HubSpot et Freshdesk – aucune migration requise. - Abordable à grande échelle avec des tarifs commençant à seulement 0,99 $ par résultat. - Offre une visibilité et un contrôle complets grâce à des outils pour analyser, former, tester et déployer Fin sur tous les canaux. - Engage les acheteurs lorsqu'ils explorent votre site, fournissant des réponses instantanées et pertinentes lorsque l'intention est la plus élevée. - Rapproche les prospects d'une décision, répondant aux questions sur les prix et les fonctionnalités, traitant les objections et adaptant les solutions à leurs besoins. - Conclut les opportunités en guidant les acheteurs qualifiés vers la bonne étape suivante – prise de rendez-vous, démarrage d'essais ou transfert aux ventes avec tout le contexte. Comment ça fonctionne : Fin combine l'IA générative avec des règles déterministes pour agir exactement comme vos meilleurs agents humains. Vous pouvez donner à Fin des instructions détaillées, étape par étape, et il les suivra avec rapidité et fiabilité – réduisant le temps de résolution et améliorant la satisfaction client. Sous le capot, Fin est alimenté par Fin APEX 1.0, le modèle le plus performant et le plus rapide pour le service client. Chaque couche est optimisée pour la précision, la rapidité et la fiabilité, de sorte que Fin peut gérer de gros volumes et des requêtes complexes en toute confiance. Preuve de performance : - Fin résout en moyenne 67 % des requêtes clients, avec des taux allant jusqu'à 93 % pour certaines équipes. - Fiable par plus de 6 000 équipes de service client, y compris les principales entreprises d'IA mondiales comme Anthropic. - Dans des tests indépendants, Fin a constamment surpassé ses concurrents, offrant des taux de résolution plus élevés que Forethought, Decagon et d'autres. Classé agent IA n°1 sur G2, avec le plus grand nombre d'avis.

**Average Rating:** 4.5/5.0

**Total Reviews:** 3,733

#### How Do G2 Users Rate Fin?

- **the product a-t-il été un bon partenaire commercial?:** 8.8/10 (Category avg: 9.1/10)
- **Automatisation:** 8.8/10 (Category avg: 8.7/10)
- **Intégrations:** 8.6/10 (Category avg: 8.6/10)
- **Personnalisation:** 8.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Fin?

- **Vendeur:** [Intercom, Inc.](https://www.g2.com/fr/sellers/intercom-inc)
- **Site Web de l'entreprise:** www.intercom.com
- **Année de fondation:** 2011
- **Emplacement du siège social:** San Francisco, CA
- **Twitter:** @fin\_ai  
45,225 abonnés Twitter
- **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c4ccbb923eea5ff058661d3cb8551a19d9d748d77ac398b352ccf53e3c08ea3f&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffin%2F&secure%5Burl_type%5D=linkedin_company_website)  
953 employés sur LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Responsable du succès client, PDG
- **Top Industries:** Logiciels informatiques, Technologie de l'information et services
- **Company Size:** 56% Small, 37% Medium

#### What Do G2 Reviewers Say About Fin?

_AI-generated summary from verified user reviews_

##### Pros

- Les utilisateurs apprécient les **réponses rapides et précises** de Fin, réduisant considérablement la charge de travail du support et améliorant la résolution des requêtes.
- Les utilisateurs trouvent l' **aisance d'utilisation** de Fin exceptionnelle, avec une navigation intuitive et des fonctionnalités utiles simplifiant l'expérience globale.
- Les utilisateurs apprécient la **facilité d'utilisation** de Fin, profitant d'une intégration simplifiée et de fonctionnalités efficaces de suivi des conversations.
- Les utilisateurs apprécient l' **efficacité** de Fin, appréciant son intégration facile et son interface intuitive pour des opérations fluides.
- Les utilisateurs apprécient les **fonctionnalités d'automatisation** de Fin, qui améliorent l'efficacité et la gestion des clients sans surcharger les équipes de support.

##### Cons

- Les utilisateurs trouvent que l'absence de **fonctionnalités manquantes** dans Fin limite l'utilisabilité et complique considérablement l'expérience utilisateur.
- Les utilisateurs trouvent **le manque de nuance et les informations obsolètes** de Fin frustrants, ce qui conduit souvent à une vérification avec le support humain.
- Les utilisateurs trouvent que les **fonctionnalités limitées** de Fin restreignent leur capacité à exploiter pleinement ses capacités et son contrôle.
- Les utilisateurs rencontrent une **courbe d'apprentissage abrupte** avec Fin, trouvant son installation et sa fonctionnalité exigeantes et complexes.
- Les utilisateurs expriment des préoccupations concernant le **prix élevé** de Fin, avec de nombreuses fonctionnalités nécessitant un paiement supplémentaire, ce qui entraîne des factures inattendues.

#### What Are Recent G2 Reviews of Fin?

**["Support AI utile qui fait gagner du temps à notre équipe"](https://www.g2.com/fr/survey_responses/fin-review-13188941)**

**Rating:** 5.0/5.0 stars

_— Ardon G._

[Read full review](https://www.g2.com/fr/survey_responses/fin-review-13188941)

**["Support AI rapide et précis qui rationalise les flux de travail du service d'assistance"](https://www.g2.com/fr/survey_responses/fin-review-13196970)**

**Rating:** 4.5/5.0 stars

_— Muhammed A._

[Read full review](https://www.g2.com/fr/survey_responses/fin-review-13196970)

#### What Are G2 Users Discussing About Fin?

- [Comment Intercom redéfinit-il le paysage de la communication et de l'engagement client ?](https://www.g2.com/fr/discussions/how-is-intercom-reshaping-the-landscape-of-customer-communication-and-engagement) - 1 comment
- [À quoi sert Intercom ?](https://www.g2.com/fr/discussions/what-is-intercom-used-for) - 3 comments
- [Does intercom have live chat?](https://www.g2.com/fr/discussions/does-intercom-have-live-chat) - 2 comments
- [À quoi sert l'application Intercom ?](https://www.g2.com/fr/discussions/what-is-intercom-app-used-for) - 1 comment
- [Comment fonctionne le chat Intercom ?](https://www.g2.com/fr/discussions/how-does-intercom-chat-work) - 1 comment

### [HubSpot Service Hub](https://www.g2.com/products/hubspot-service-hub/reviews)

Service Hub delivers AI-powered customer service at scale by unifying customer insights, providing omnichannel support tools, and enabling efficient self-service options within a single platform. Core Value Proposition: Service Hub addresses three critical customer service challenges: scaling support teams without proportional headcount increases, maintaining service quality across multiple communication channels, and leveraging customer data to drive retention and growth. The platform connects customer service data with information from sales and marketing, providing support representatives with complete customer context. Key Capabilities: Omnichannel Help Desk: Service Hub consolidates support requests from multiple communication channels into a single interface. Teams manage all customer communications without switching between tools, ensuring consistent response quality across channels. AI-Powered Efficiency: The platform includes AI features that automate ticket routing, suggest relevant knowledge base articles, and identify patterns in customer issues to improve resolution speed and support team productivity. Self-Service Tools: Service Hub provides knowledge base creation, chatbot functionality, and customer portal capabilities enabling customers to find answers independently. This reduces ticket volume and support team workload while improving customer satisfaction. Data-Driven Retention: The platform offers customer health scoring, efficiency reporting, and trend analysis that help service leaders identify at-risk accounts, optimize team performance, and connect support activities to business growth metrics. Service Hub vs. Alternatives: Unlike standalone ticketing systems operating in isolation, Service Hub shares customer data with sales and marketing platforms, enabling support teams to see complete customer journey context. Representatives can access purchase history, marketing interactions, and sales conversations without needing to request information from other departments. Service Hub eliminates the need to purchase and integrate separate tools for live chat, knowledge base management, customer feedback collection, and service analytics by providing these capabilities within the unified HubSpot platform. Who Should Use Service Hub: Service Hub serves customer experience leaders seeking to scale support efficiently, support teams needing complete customer context for quality service delivery, and organizations wanting to connect service metrics to retention and growth outcomes. The platform enables CX leaders to focus on efficient reps empowered by AI. Outcome: Service Hub helps teams deliver delightful support at scale with unified customer insights, create efficient reps empowered by AI, and scale their company, not complexity.

**Average Rating:** 4.4/5.0

**Total Reviews:** 2,822

#### How Do G2 Users Rate HubSpot Service Hub?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Automation:** 8.5/10 (Category avg: 8.7/10)
- **Integrations:** 8.3/10 (Category avg: 8.6/10)
- **Personalization:** 8.3/10 (Category avg: 8.5/10)

#### Who Is the Company Behind HubSpot Service Hub?

- **Seller:** [HubSpot](https://www.g2.com/sellers/hubspot)
- **Company Website:** hubspot.com
- **Year Founded:** 2006
- **HQ Location:** Cambridge, Massachusetts, United States
- **Twitter:** @HubSpot  
784,270 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=e7728cdccf3cd40d382e6159b493e5f6534eb2bfad47dc424c39639ed9e0ebf3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F68529%2F&secure%5Burl_type%5D=linkedin_company_website)  
12,158 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Customer Success Specialist
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 60% Small, 37% Medium

#### What Do G2 Reviewers Say About HubSpot Service Hub?

_AI-generated summary from verified user reviews_

##### Pros

- Users find HubSpot Service Hub to be **exceptionally easy to use** , streamlining communication and enhancing decision-making effortlessly.
- Users value the **seamless integration** of HubSpot Service Hub, enhancing collaboration and insight access across channels.
- Users value the **responsive customer support** of HubSpot Service Hub, enhancing their communication and decision-making efficiency.
- Users love the **efficiency** of HubSpot Service Hub, which streamlines workflows and enhances productivity significantly.
- Users value the **efficient ticketing system** in HubSpot Service Hub for managing customer interactions seamlessly.

##### Cons

- Users find the **missing features** in HubSpot Service Hub limiting, especially as needs grow and scalability becomes costly.
- Users find the **limited customization** of contacts and designs restrictive, impacting functionality and creative expression.
- Users are frustrated by the **limited features** , particularly regarding customization and integration difficulties impacting productivity.
- Users face a **lack of features** in HubSpot Service Hub, hindering collaboration and complicating the user experience.
- Users find the **ticket management system cumbersome** , with limitations impacting efficiency and data handling.

#### What Are Recent G2 Reviews of HubSpot Service Hub?

**["HubSpot Service Hub has helped streamline our support operations significantly. ."](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)**

**Rating:** 4.0/5.0 stars

_— Ashish P._

[Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-11586632)

**["Ticket management and centralized support with automations that enhance the experience"](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)**

**Rating:** 4.5/5.0 stars

_— Lizeth M._

[Read full review](https://www.g2.com/survey_responses/hubspot-service-hub-review-12873336)

#### What Are G2 Users Discussing About HubSpot Service Hub?

- [How does HubSpot Service Hub contribute to creating a more cohesive and effective customer service experience?](https://www.g2.com/discussions/how-does-hubspot-service-hub-contribute-to-creating-a-more-cohesive-and-effective-customer-service-experience) - 3 comments, 1 upvote
- [What is HubSpot Service Hub used for?](https://www.g2.com/discussions/what-is-hubspot-service-hub-used-for) - 2 comments, 1 upvote
- [What does HubSpot software do?](https://www.g2.com/discussions/hubspot-service-hub-what-does-hubspot-software-do) - 2 comments
- [Which of the following features are available on the HubSpot platform?](https://www.g2.com/discussions/which-of-the-following-features-are-available-on-the-hubspot-platform) - 1 comment
- [What is service hub?](https://www.g2.com/discussions/what-is-service-hub) - 2 comments

### [Freshdesk](https://www.g2.com/products/freshdesk/reviews)

Freshdesk (a product of Freshworks Inc.) is a modern, AI-powered customer service solution with enterprise capability without the enterprise complexity. Freshdesk unifies channels, conversations, AI capabilities, customer insights, and advanced ticketing into one place in the Freshdesk Command Center so agents are ready to resolve. With Freddy, People-first AI, customer service teams can take AI agents live in minutes to fully resolve complex and simple queries, get response and resolution assistance from AI copilot, and stay ahead with AI insights. Freshdesk also comes packed with advanced workflows, automations, and self service so you can easily set up and scale customer service on any channel–whether you’re a support team of 10 or 500. Freshdesk is quick to set up, easy to use, and designed for rapid impact - it delivers 225% ROI, 95% omnichannel first contact resolution rate, and up to 80% resolutions with AI agents.

**Average Rating:** 4.4/5.0

**Total Reviews:** 3,678

#### How Do G2 Users Rate Freshdesk?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Automation:** 8.6/10 (Category avg: 8.7/10)
- **Integrations:** 8.4/10 (Category avg: 8.6/10)
- **Personalization:** 8.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Freshdesk?

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Company Website:** www.freshworks.com
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Manager, Owner
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 48% Small, 40% Medium

#### What Do G2 Reviewers Say About Freshdesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** in Freshdesk, facilitating quick ticket management and seamless team adoption.
- Users appreciate the **ease of use** in Freshdesk, facilitating quick adoption and effective ticket management.
- Users appreciate the **automation features** of Freshdesk, significantly reducing workload and enhancing efficiency in customer support.
- Users benefit from the **high efficiency** of Freshdesk, making ticket management and team collaboration seamless and productive.
- Users appreciate the **effective ticket organization and tracking** in Freshdesk, enhancing work prioritization and collaboration.

##### Cons

- Users find the **missing asset management feature** in Freshdesk limiting compared to its sister product FreshService.
- Users experience **ticketing issues** with Freshdesk, such as duplicate tickets and delays during high volume periods.
- Users face **duplicate ticket creation** and slow performance during high volume, impacting resolution times and efficiency.
- Users find the **limited features** of Freshdesk can be overwhelming, particularly for new users seeking simplicity.
- Users face **limitations on advanced features and customizations** in Freshdesk, especially impacting smaller teams and high ticket volumes.

#### What Are Recent G2 Reviews of Freshdesk?

**["A Feature-Rich Platform for Managing Customer Service"](https://www.g2.com/survey_responses/freshdesk-review-13171971)**

**Rating:** 4.5/5.0 stars

_— sreenivasan p._

[Read full review](https://www.g2.com/survey_responses/freshdesk-review-13171971)

**["Simple, Powerful, and Effective Helpdesk Software"](https://www.g2.com/survey_responses/freshdesk-review-12954417)**

**Rating:** 4.5/5.0 stars

_— Aditya S._

[Read full review](https://www.g2.com/survey_responses/freshdesk-review-12954417)

#### What Are G2 Users Discussing About Freshdesk?

- [What innovative customer service strategies are companies implementing using Freshdesk?](https://www.g2.com/discussions/what-innovative-customer-service-strategies-are-companies-implementing-using-freshdesk) - 1 comment
- [How is Freshdesk being used to enhance operational efficiency and user experience in its specific field?](https://www.g2.com/discussions/how-is-freshdesk-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment
- [What is Freshdesk used for?](https://www.g2.com/discussions/what-is-freshdesk-used-for) - 4 comments, 1 upvote
- [What is the difference between freshdesk and Freshservice?](https://www.g2.com/discussions/what-is-the-difference-between-freshdesk-and-freshservice) - 2 comments
- [Is freshdesk a CRM?](https://www.g2.com/discussions/is-freshdesk-a-crm) - 3 comments

### [Jotform AI Agents](https://www.g2.com/products/jotform-ai-agents/reviews)

Jotform AI Agents are automated real-time assistants designed to help your users at any time of day or night. AI Agents are the future of customer service. Train and customize your own personal AI Agent to enhance user engagement, improve response times, and streamline support operations. With Jotform’s intuitive, no-code AI builder, you can easily train and customize your own AI Agent to match your brand voice, support workflows, and respond with the exact information your users need. Simply provide key details, documents, FAQs, or form data, and your AI Agent will learn from this context to deliver accurate, personalized interactions. This level of customization helps teams improve response times, boost user satisfaction, and streamline support operations across every stage of the customer journey. One of the platform’s most powerful advantages is its extensive library of 7,000+ customizable AI Agent templates. These ready-made templates provide an easy starting point for a wide variety of use cases, including customer support, onboarding, lead qualification, appointment scheduling, product education, internal training, and more. Each template can be fully personalized with your own instructions, tone, workflows, and industry-specific knowledge—allowing you to deploy high-performing AI Agents in minutes. Jotform AI Agents provide 24/7 automated assistance, ensuring your customers receive instant support even outside of business hours. While you sleep, your AI Agents continue working—handling inquiries, resolving issues, collecting information, and providing accurate responses around the clock. This continuous availability reduces wait times, increases engagement, and helps teams keep up with growing demand. With multichannel support, Jotform AI Agents can operate wherever your users are. Deploy your agents across web, chat widgets, email, phone, WhatsApp, Messenger, Gmail, WordPress, and other communication channels for a unified, consistent support experience. This omnichannel flexibility ensures that your users always receive real-time assistance—no matter the device or platform. For teams requiring voice-based interactions, Jotform offers powerful phone and SMS capabilities. AI Agents can handle incoming calls, conduct natural voice conversations, answer questions, and transcribe spoken messages—all with a friendly, human-like tone. This makes Jotform AI Agents ideal for customer service hotlines, appointment reminders, phone-based support, and automated phone menus. AI Agents can also perform customizable actions based on your workflows. Define specific behaviors, triggers, follow-up steps, or automated tasks for your agent to execute. Whether you want it to qualify leads, send emails, update CRM records, route inquiries, generate reports, or collect data through forms, your AI Agent follows your rules precisely. By combining real-time automation, no-code customization, multichannel support, and intelligent communication, Jotform AI Agents help organizations scale their customer experience effortlessly. Whether you’re a small business or a global enterprise, AI Agents provide the speed, accuracy, and availability needed to support users at every moment.

**Average Rating:** 4.5/5.0

**Total Reviews:** 660

#### How Do G2 Users Rate Jotform AI Agents?

- **Has the product been a good partner in doing business?:** 8.7/10 (Category avg: 9.1/10)
- **Automation:** 8.7/10 (Category avg: 8.7/10)
- **Integrations:** 8.4/10 (Category avg: 8.6/10)
- **Personalization:** 8.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Jotform AI Agents?

- **Seller:** [Jotform](https://www.g2.com/sellers/jotform)
- **Company Website:** www.jotform.com
- **Year Founded:** 2006
- **HQ Location:** San Francisco, California
- **Twitter:** @Jotform  
39,289 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8baa6a5c796d62ca5df3355392c638c519f99283c496ed24278490484f9fcca1&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3541463%2F&secure%5Burl_type%5D=linkedin_company_website)  
901 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 73% Small, 11% Medium

#### What Do G2 Reviewers Say About Jotform AI Agents?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Jotform AI Agents, which significantly simplifies survey creation and workflow automation.
- Users value the **easy setup** of Jotform AI Agents, enabling seamless integration into daily business operations.
- Users value the **time-saving capabilities** of Jotform AI Agents, significantly enhancing their productivity in survey creation.
- Users value the **efficiency** of Jotform AI Agents, which streamlines form creation and enhances overall productivity.
- Users appreciate the **setup ease** of Jotform AI Agents, allowing for quick integration into daily activities.

##### Cons

- Users experience **hallucinations and misunderstandings** with Jotform AI Agents, leading to confusion and frustration during interactions.
- Users find the **limited AI capabilities** challenging, especially for customizing workflows and understanding specific needs.
- Users find the **limited features** of Jotform AI Agents restrictive, hindering flexibility in workflows and session management.
- Users find the **inadequate AI features** of Jotform AI Agents frustrating, as it often hallucinates and misinterprets queries.
- Users express frustration over the **poor understanding** of Jotform AI Agents, impacting usability and project success.

#### What Are Recent G2 Reviews of Jotform AI Agents?

**["Fast, No-Code AI Assistant That Delivers Contextual Answers"](https://www.g2.com/survey_responses/jotform-ai-agents-review-13188480)**

**Rating:** 5.0/5.0 stars

_— VELYON I._

[Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13188480)

**["Jotform Makes Lead Capture Easy with Intuitive Templates and Smart Routing"](https://www.g2.com/survey_responses/jotform-ai-agents-review-13213003)**

**Rating:** 4.0/5.0 stars

_— Pratyush S._

[Read full review](https://www.g2.com/survey_responses/jotform-ai-agents-review-13213003)

### [Helpjuice](https://www.g2.com/products/helpjuice/reviews)

Helpjuice's AI knowledge base is an industry-leading playform designed to supercharge your team and customers by enhancing knowledge sharing across your organization. With Helpjuice, you can capture, create, and share critical information effortlessly, making it the ideal knowledge base tool for training employees, onboarding new customers, enabling self-service, and sharing knowledge within and outside your company. Our powerful platform allows users to create new content directly in our easy-to-use editor as well as upload content in multiple formats, ensuring that essential information is accessible anytime and anywhere. Helpjuice's powerful, Google-like search functionality makes it easy for users to find the right information they need quickly and efficiently. Trusted by major organizations such as Amazon, Change.org, Wells Fargo, the World Health Organization, Shipt, TCL, and thousands of others, Helpjuice is dedicated to breaking down information silos and fostering a culture of knowledge sharing.

**Average Rating:** 4.7/5.0

**Total Reviews:** 380

#### How Do G2 Users Rate Helpjuice?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Automation:** 8.1/10 (Category avg: 8.7/10)
- **Integrations:** 8.1/10 (Category avg: 8.6/10)
- **Personalization:** 8.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Helpjuice?

- **Seller:** [Helpjuice](https://www.g2.com/sellers/helpjuice)
- **Year Founded:** 2011
- **HQ Location:** Miami, FL
- **Twitter:** @HelpJuice  
769 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=710d41e209b3347dcf40c943bdb65801628dedbe6b413eeb56169319c7c2682b&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F1879314%2F&secure%5Burl_type%5D=linkedin_company_website)  
36 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Customer Success Manager, Technical Writer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 49% Medium, 39% Small

#### What Do G2 Reviewers Say About Helpjuice?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of Helpjuice, praising its user-friendly interface and quick setup for knowledge bases.
- Users value the **exceptional customer support** from Helpjuice, appreciating the fast assistance and ongoing tips provided.
- Users commend the **amazing customer support** from Helpjuice, consistently highlighting timely assistance and valuable feedback.
- Users appreciate the **intuitive interface** of Helpjuice, which simplifies content management and enhances team collaboration.
- Users value the **customization options** of Helpjuice, enhancing their knowledge base's effectiveness and organization.

##### Cons

- Users experience **limited customization options** , feeling forced into AI features and facing unclear pricing for requests.
- Users face **editing difficulties** due to an outdated interface and bugs that hinder efficient content management.
- Users face **formatting issues** and limited translation options in Helpjuice, making documentation somewhat difficult to navigate.
- Users believe **AI limitations** hinder overall functionality, preferring more effective and informative search capabilities.
- Users find the **learning curve steep** , as the interface and organization can be confusing and require time to master.

#### What Are Recent G2 Reviews of Helpjuice?

**["Versatile, fair in price, and with clever URL matching"](https://www.g2.com/survey_responses/helpjuice-review-13045550)**

**Rating:** 4.0/5.0 stars

_— Florian S._

[Read full review](https://www.g2.com/survey_responses/helpjuice-review-13045550)

**["A knowledge base people actually use instead of asking the same questions"](https://www.g2.com/survey_responses/helpjuice-review-13065437)**

**Rating:** 4.5/5.0 stars

_— Phil J._

[Read full review](https://www.g2.com/survey_responses/helpjuice-review-13065437)

#### What Are G2 Users Discussing About Helpjuice?

- [What is knowledge base for?](https://www.g2.com/discussions/helpjuice-what-is-knowledge-base-for)
- [What is knowledge base for?](https://www.g2.com/discussions/what-is-knowledge-base-for)
- [What information is maintained in knowledge base?](https://www.g2.com/discussions/what-information-is-maintained-in-knowledge-base)
- [What is a knowledge base software?](https://www.g2.com/discussions/what-is-a-knowledge-base-software)
- [What is Helpjuice used for?](https://www.g2.com/discussions/what-is-helpjuice-used-for)

### [UserGuiding](https://www.g2.com/products/userguiding/reviews)

UserGuiding is a no-code product adoption platform for teams who need users to reach value on their own, without a support ticket or a training call. You build in-app guidance inside your own product using a visual editor and a Chrome extension, with no engineering ticket. Interactive guides and walkthroughs, onboarding checklists, tooltips, hotspots, banners and announcement modals, each targeted to segments you define from user attributes and events. One platform for the whole adoption loop. Onboard users, see where they stall, ask them why, collect what they want built next, show them what you committed to, then announce it in-app when it ships. Self-serve help: a standalone multilingual Knowledge Base, a Resource Center widget inside your product, and an AI Assistant that answers your users' questions conversationally from your own content. Deflect tickets without adding headcount. Feedback and evidence: in-app surveys and NPS targeted to the right users at the right moment, analytics on every guide, checklist and survey, and Session Replay to see exactly where users stall. Custom Alerts flag a material that stops performing, instead of you finding out at the monthly review. Feature requests and public roadmap: your users submit ideas inside your product and vote on each other's. Everything lands in an inbox you approve before anything goes public. What you pick moves onto a public roadmap in status columns you name yourself, and when it ships it becomes an update post on the same page the request started on. AI-native access: UserGuiding ships an MCP server, so you can query your own adoption data straight from Claude, Cursor or any MCP client rather than exporting spreadsheets. The 1:1 onboarding program: twelve weeks, one hour a week, someone from our team on a call with yours, building in your account instead of handing you a plan. Each session takes one piece of your user journey and gets something live. UserGuiding is the only product adoption platform that includes a weekly 1:1 onboarding program at no additional fee. Everywhere else, hands-on implementation is a paid services engagement or reserved for enterprise contracts. You can see what UserGuiding costs without booking a call. Plans start at $174 per month billed annually. Enterprise adds SAML SSO, activity logs, migration support, and SOC 2, GDPR and HIPAA compliance. More than 1,000 companies use UserGuiding, which holds 4.7 stars across 772 G2 reviews, most often praised for how quickly it goes live.

**Average Rating:** 4.7/5.0

**Total Reviews:** 771

#### How Do G2 Users Rate UserGuiding?

- **Has the product been a good partner in doing business?:** 9.4/10 (Category avg: 9.1/10)
- **Automation:** 8.5/10 (Category avg: 8.7/10)
- **Integrations:** 8.3/10 (Category avg: 8.6/10)
- **Personalization:** 8.6/10 (Category avg: 8.5/10)

#### Who Is the Company Behind UserGuiding?

- **Seller:** [UserGuiding](https://www.g2.com/sellers/userguiding)
- **Company Website:** userguiding.com
- **Year Founded:** 2017
- **HQ Location:** Istanbul, TR
- **Twitter:** @UserGuiding  
1,755 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=9723262d235511a5f2aae87b61847f8e3db54133e7414bf6108de0bc98b5f270&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F18411333%2F&secure%5Burl_type%5D=linkedin_company_website)  
24 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Product Designer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 55% Small, 36% Medium

#### What Do G2 Reviewers Say About UserGuiding?

_AI-generated summary from verified user reviews_

##### Pros

- Users value the **ease of use** of UserGuiding, enjoying its intuitive interface and supportive assistance during onboarding.
- Users value the **exceptional customer support** from UserGuiding, offering quick responses and helpful assistance throughout the process.
- Users value the **easy setup** of UserGuiding, allowing quick onboarding and efficient use for customer engagement.
- Users love the **intuitive interface** of UserGuiding, enabling quick understanding and implementation of new features efficiently.
- Users value the **helpful onboarding experience** of UserGuiding, enhancing customer service and boosting business success.

##### Cons

- Users find the **limited customization** options frustrating, requiring additional code changes for tailored features.
- Users express a need for **more comprehensive customization features** and better analytics within UserGuiding's offerings.
- Users note the **limitations of mobile app support** , which hampers the overall functionality and effectiveness of the service.
- Users find the **learning curve steep** , especially with customization and language barriers, affecting initial setup experience.
- Users face **editing difficulties** with UserGuiding, struggling with lag and navigation issues during content updates.

#### What Are Recent G2 Reviews of UserGuiding?

**["Makes Product Updates Much Easier to Communicate"](https://www.g2.com/survey_responses/userguiding-review-12628183)**

**Rating:** 4.0/5.0 stars

_— Marcelo Wesley L._

[Read full review](https://www.g2.com/survey_responses/userguiding-review-12628183)

**["Helpful Platform for Managing Educational Guidance and User Support Content"](https://www.g2.com/survey_responses/userguiding-review-12841566)**

**Rating:** 5.0/5.0 stars

_— Ishan S._

[Read full review](https://www.g2.com/survey_responses/userguiding-review-12841566)

#### What Are G2 Users Discussing About UserGuiding?

- [What is UserGuiding used for?](https://www.g2.com/discussions/what-is-userguiding-used-for) - 1 comment

### [Re:amaze](https://www.g2.com/products/re-amaze/reviews)

Re:amaze is a helpdesk and customer messaging platform designed for websites, stores, and apps. Use Re:amaze to provide exceptional customer support through live chat, email, social media, mobile SMS/MMS, VOIP, and FAQ Knowledge Bases. Businesses of all shapes and sizes also rely on Re:amaze for sales and marketing automation using features such as Re:amaze Cues (a way to automatically message online customers), Re:amaze Chatbots, Re:amaze Live Dashboard (to monitor online customer activity in real time), and send customer satisfaction surveys (to gauge service quality and gather feedback). Re:amaze offers native integrations with many popular 3rd party apps such as Slack, Shopify, BigCommerce, Stripe, MailChimp, Google (Analytics, Tag Manager, Suite), ShipStation, Klaviyo, and much more. Businesses can also use a single Re:amaze account to manage customer service for multiple businesses or stores with the Multi-Brand feature.

**Average Rating:** 4.6/5.0

**Total Reviews:** 137

#### How Do G2 Users Rate Re:amaze?

- **Has the product been a good partner in doing business?:** 9.6/10 (Category avg: 9.1/10)
- **Automation:** 8.9/10 (Category avg: 8.7/10)
- **Integrations:** 8.9/10 (Category avg: 8.6/10)
- **Personalization:** 7.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Re:amaze?

- **Seller:** [GoDaddy](https://www.g2.com/sellers/godaddy)
- **Year Founded:** 1997
- **HQ Location:** Scottsdale, AZ
- **Twitter:** @GoDaddy  
274,844 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=109e68fd7fc53f536870728a8e551b397c46ad6384aa38888bd78711f6c4d3cb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F7846%2F&secure%5Burl_type%5D=linkedin_company_website)  
9,011 employees on LinkedIn®
- **Ownership:** NYSE:GDDY

#### Who Uses This Product?

- **Who Uses This:** Owner, President
- **Top Industries:** Retail, Sporting Goods
- **Company Size:** 81% Small, 17% Medium

#### What Do G2 Reviewers Say About Re:amaze?

_AI-generated summary from verified user reviews_

##### Pros

- Users commend the **great customer support** of Re:amaze, enhancing their overall experience and satisfaction with the product.
- Users value the **flexibility** of Re:amaze, appreciating its versatile options and helpful AI features.

#### What Are Recent G2 Reviews of Re:amaze?

**["Great Chat!"](https://www.g2.com/survey_responses/re-amaze-review-7329257)**

**Rating:** 5.0/5.0 stars

_— Greg R._

[Read full review](https://www.g2.com/survey_responses/re-amaze-review-7329257)

**["Absolutely amazing tool, very intuitive and integrates well"](https://www.g2.com/survey_responses/re-amaze-review-7694891)**

**Rating:** 4.5/5.0 stars

_— Christoph D._

[Read full review](https://www.g2.com/survey_responses/re-amaze-review-7694891)

#### What Are G2 Users Discussing About Re:amaze?

- [What is Re:amaze used for?](https://www.g2.com/discussions/what-is-re-amaze-used-for)

### [SAP Service Cloud](https://www.g2.com/products/sap-service-cloud/reviews)

SAP Service Cloud is an intelligent customer service solution that helps you reimagine customer service and deliver on your brand promise. It enables you to build connected, insightful and adaptive service that increases customer loyalty. Connect channels, people and processes to quickly solve customer issues: activate the entire enterprise to resolve customer issues and increase productivity. Leverage AI-powered insight for speed and efficiency: empower your service teams with a unified agent desktop and rich insights, supported by AI-based automation and recommendations Adapt and thrive in the era of constant change: quickly adapt your customer service when needed with the composable, scalable solution

**Average Rating:** 4.4/5.0

**Total Reviews:** 249

#### How Do G2 Users Rate SAP Service Cloud?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Automation:** 8.7/10 (Category avg: 8.7/10)
- **Integrations:** 8.4/10 (Category avg: 8.6/10)
- **Personalization:** 8.4/10 (Category avg: 8.5/10)

#### Who Is the Company Behind SAP Service Cloud?

- **Seller:** [SAP](https://www.g2.com/sellers/sap)
- **Company Website:** www.sap.com
- **Year Founded:** 1972
- **HQ Location:** Walldorf
- **Twitter:** @SAP  
297,052 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=8fd712dbd816fadfc039a60dcf8c1a3d6a48469756075586fa0be3da7e4b74d7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsap%2F&secure%5Burl_type%5D=linkedin_company_website)  
141,955 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Software Engineer, Consultant
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 39% Medium, 34% Large

#### What Do G2 Reviewers Say About SAP Service Cloud?

_AI-generated summary from verified user reviews_

##### Pros

- Users appreciate the **ease of use** of SAP Service Cloud, simplifying customer management and boosting productivity.
- Users appreciate the **robust customization tools** of SAP Service Cloud, enhancing functionality and streamlining customer interactions.
- Users value the **efficiency** of SAP Service Cloud, appreciating streamlined operations and improved service delivery across channels.
- Users value the **comprehensive visibility** of SAP Service Cloud, enhancing customer service efficiency and team collaboration.
- Users value the **automated processes** in SAP Service Cloud for efficiently managing and tracking customer issues.

##### Cons

- Users find the **complexity** of SAP Service Cloud overwhelming, especially for newcomers navigating its numerous features and integrations.
- Users find the **steep learning curve** of SAP Service Cloud challenging, with complex configuration and customization hurdles.
- Users find the **steep learning curve** of SAP Service Cloud challenging, especially with complex configurations and customization.
- Users often struggle with the **complex and outdated interface** , which hinders their overall experience and navigation.
- Users often find the SAP Service Cloud interface **not intuitive** , leading to a challenging learning curve for newcomers.

#### What Are Recent G2 Reviews of SAP Service Cloud?

**["SAP Service Cloud Keeps Customer Service Organized and Collaborative"](https://www.g2.com/survey_responses/sap-service-cloud-review-13098516)**

**Rating:** 4.0/5.0 stars

_— Mr. Prakash G._

[Read full review](https://www.g2.com/survey_responses/sap-service-cloud-review-13098516)

**["Comprehensive Integration and Insights, Minor UI Hurdles"](https://www.g2.com/survey_responses/sap-service-cloud-review-11765561)**

**Rating:** 5.0/5.0 stars

_— Carl N._

[Read full review](https://www.g2.com/survey_responses/sap-service-cloud-review-11765561)

#### What Are G2 Users Discussing About SAP Service Cloud?

- [What is SAP Service Cloud used for?](https://www.g2.com/discussions/what-is-sap-service-cloud-used-for)

### [Tidio](https://www.g2.com/products/tidio/reviews)

Tidio is an all-in-one customer support software suite comprising (1) help desk, (2) live chat, (3) chatbot automation, and (4) AI agent features. Over 300,000 businesses across ecommerce, services, and tech use Tidio to streamline communication, resolve issues faster, and drive more sales. With Tidio, support teams can engage customers in real time via live chat, automate responses to FAQs with Flows (rules-based chatbots), and manage conversations from multiple channels like email, Messenger, Instagram, WhatsApp, and email in one unified dashboard. At the heart of the platform is Lyro, Tidio’s conversational AI agent and chatbot, capable of resolving up to 67% of common customer inquiries without human involvement. With a single click, Lyro starts using your company’s existing help content to provide accurate and brand-consistent responses without making up answers. When in doubt, the AI agent will hand over the ticket to your team, enhancing trust between users and your brand. Tidio empowers businesses to scale their support without overwhelming their teams. It reduces missed chats, shortens response times, and frees up agents to focus on complex issues. Start free and get 50 AI-powered conversations with Lyro. No credit card required. 💬 Live Chat • Real-Time Support – Engage with visitors instantly through a lightweight chat widget. • Live Typing Preview – See what users are typing before they hit send. • Canned Responses – Use pre-written replies for quick, consistent answers. • AI Reply Assistant – Enhance responses with GPT-4 suggestions. • User Management – Ban users by IP, view live visitor lists. • Chat Transcripts – Save or email conversation history. • Attachments – Support for sending files (images, docs, videos). ⚙️ Flows (Chatbot Automation) • Visual Automation Builder – No-code drag & drop builder for custom flows. • Pre-designed Templates – 40+ templates designed for eCommerce. • Data Collection – Auto-capture contact info and feedback. • Abandoned Cart Recovery – Send timed offers/discounts. • Third-Party Integrations – Sync data with external tools and platforms. 🤖 Lyro (AI Agent) • Conversational AI – Automatically resolve up to 70% of questions. • Product Recommendations – Suggest items based on Shopify product data. • Multichannel Support – Works across live chat, WhatsApp, Instagram, Messenger. • Multilingual Capabilities – Respond in English, Spanish, French, Portuguese, German. • Analytics – Review AI performance and conversation stats. 🛒 Order Management (for Shopify) • Cart Preview – See what's in the customer's cart in real time. • Order History Access – View past orders for personalized help. • Direct Product Recommendations – Suggest products inside the chat. • Order Management – Cancel, update, or refund orders via chat. • Discount Offering – Share coupon codes live in conversation. 🎫 Ticketing System • Unified Ticket Creation – Convert emails/chats into support tickets. • Tagging and Prioritization – Organize and prioritize tasks. • Operator Tracking – Know who’s assigned to what. • Advanced Filtering – Quickly sort through tickets. • Spam Management – Auto-detect and filter irrelevant messages. 📡 Communication Channels Manage all in one dashboard: • Live Chat – Real-time website conversations. • Email – Integrate multiple inboxes. • Instagram – Reply to DMs and reactions. • Messenger – Chat with Facebook users. 🎨 Customization • Branding – Match chat widget to your site's look & feel. • Visibility Settings – Customize widget display by time/device. • Offline Messaging – Capture leads when you're offline. 📊 Analytics • Performance Monitoring – Track response times, satisfaction, missed chats. • Team Insights – Evaluate individual/team productivity. • Flow Analysis – Optimize automations based on performance data. 🔒 Privacy & Compliance • SOC 2 Type 2 • GDPR • CCPA • EU-US DPF • CPRA • AI Pact

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,893

#### How Do G2 Users Rate Tidio?

- **Has the product been a good partner in doing business?:** 9.2/10 (Category avg: 9.1/10)
- **Automation:** 9.0/10 (Category avg: 8.7/10)
- **Integrations:** 8.8/10 (Category avg: 8.6/10)
- **Personalization:** 8.9/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Tidio?

- **Seller:** [Tidio](https://www.g2.com/sellers/tidio)
- **Year Founded:** 2013
- **HQ Location:** San Francisco, California
- **Twitter:** @tidiocx  
1,306 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=b2a83a78e0bc36b2aeb648b49343637659cf7ed06e7b3c547dd0700227f35904&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3343461%2F&secure%5Burl_type%5D=linkedin_company_website)  
177 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Owner, CEO
- **Top Industries:** Retail, Marketing and Advertising
- **Company Size:** 90% Small, 9% Medium

#### What Do G2 Reviewers Say About Tidio?

_AI-generated summary from verified user reviews_

##### Pros

- Users love the **ease of use** of Tidio, enhancing team communication and providing seamless customer interaction.
- Users appreciate Tidio for its **immediate customer support capabilities** , enhancing engagement and satisfaction with timely assistance.
- Users are impressed by Tidio's **efficient AI chatbot** , which enhances customer communication and support during peak times.
- Users praise Tidio's **easy setup** , making the initial configuration smooth and efficient for getting started quickly.
- Users love Tidio’s **real-time engagement features** , making customer interaction seamless and effective across multiple platforms.

##### Cons

- Users find Tidio **expensive** , especially for freelancers seeking affordable licensing options that meet their needs.
- Users find the **missing features** in Tidio, like geolocation, to be costly and lacking in flexibility.
- Users find Tidio's **limited customization** frustrating, wishing for more control over chatbot settings and workflows.
- Users find Tidio's pricing to be **too expensive** and suggest a more flexible payment model for better affordability.
- Users desire **more features** in Tidio, such as additional chatbot styles and improved editing capabilities on mobile.

#### What Are Recent G2 Reviews of Tidio?

**["Efficient Customer Engagement, Easy Setup"](https://www.g2.com/survey_responses/tidio-review-13183557)**

**Rating:** 4.5/5.0 stars

_— Ambrish R._

[Read full review](https://www.g2.com/survey_responses/tidio-review-13183557)

**["Clean, Customizable Dashboard with Smooth WordPress Chatbot Integration"](https://www.g2.com/survey_responses/tidio-review-13177684)**

**Rating:** 4.5/5.0 stars

_— Michelle Ann R._

[Read full review](https://www.g2.com/survey_responses/tidio-review-13177684)

#### What Are G2 Users Discussing About Tidio?

- [How can I set up and optimize chatbots in Tidio for my e-commerce site?](https://www.g2.com/discussions/how-can-i-set-up-and-optimize-chatbots-in-tidio-for-my-e-commerce-site) - 3 comments
- [What is Tidio used for?](https://www.g2.com/discussions/what-is-tidio-used-for) - 4 comments, 1 upvote
- [How do I uninstall Tidio?](https://www.g2.com/discussions/how-do-i-uninstall-tidio) - 1 comment
- [Is Tidio safe?](https://www.g2.com/discussions/is-tidio-safe) - 7 comments
- [How do you use Tidio?](https://www.g2.com/discussions/how-do-you-use-tidio) - 2 comments

### [Whatfix](https://www.g2.com/products/whatfix/reviews)

Whatfix is the AI-native Digital Adoption Platform built for the modern enterprise. It’s the only platform to unify pre-production simulation training, in-workflow guidance and support, and adoption analytics for continuous optimization, driving business outcomes from enterprise software.

**Average Rating:** 4.5/5.0

**Total Reviews:** 537

#### How Do G2 Users Rate Whatfix?

- **Has the product been a good partner in doing business?:** 9.5/10 (Category avg: 9.1/10)
- **Automation:** 8.1/10 (Category avg: 8.7/10)
- **Integrations:** 8.0/10 (Category avg: 8.6/10)
- **Personalization:** 8.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Whatfix?

- **Seller:** [Whatfix](https://www.g2.com/sellers/whatfix)
- **Company Website:** whatfix.com
- **Year Founded:** 2013
- **HQ Location:** San Jose, CA
- **Twitter:** @whatfix  
3,096 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=54da0ef74f062ef7e35deab55bba9292703a8810e855b363c3924d1089e5d97e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2058906%2F&secure%5Burl_type%5D=linkedin_company_website)  
1,115 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** Product Manager, Project Manager
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 45% Large, 36% Medium

#### What Do G2 Reviewers Say About Whatfix?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Whatfix, making content creation simple without needing coding skills.
- Users commend the **attentive and timely customer support** from Whatfix, enhancing their overall experience and satisfaction.
- Users value the **user-friendly navigation** of Whatfix, enhancing their understanding and minimizing reliance on training documents.
- Users value Whatfix's **intuitive no-code authoring** , enabling flexible content creation while keeping support relevant and timely.
- Users value the **ease of implementation and excellent support** from Whatfix, enhancing overall training and communication efficiency.

##### Cons

- Users find the **learning curve** steep for Whatfix, requiring time and support for initial setup and customization.
- Users face **clunky maintenance** of content libraries, limited analytics views, and missing B2B functionalities with Whatfix.
- Users find the **setup and maintenance time-consuming** , especially with large content libraries and frequent updates.
- Users find the **initial setup and navigation complexity** of Whatfix challenging, especially for first-time users.
- Users find a **lack of guidance** for advanced workflows, complicating the use of Whatfix for power users.

#### What Are Recent G2 Reviews of Whatfix?

**["Easy In-App Guidance with Smooth Integration and Outstanding Support"](https://www.g2.com/survey_responses/whatfix-review-13029952)**

**Rating:** 4.5/5.0 stars

_— Sireesha D._

[Read full review](https://www.g2.com/survey_responses/whatfix-review-13029952)

**["Enhancing User Experience with Interactive Guidance and Insights via Whatfix"](https://www.g2.com/survey_responses/whatfix-review-11684085)**

**Rating:** 4.5/5.0 stars

_— Sajal P._

[Read full review](https://www.g2.com/survey_responses/whatfix-review-11684085)

#### What Are G2 Users Discussing About Whatfix?

- [At what rate is Whatfix growing year on year?](https://www.g2.com/discussions/at-what-rate-is-whatfix-growing-year-on-year) - 1 comment, 1 upvote
- [Which of the following is a widget of Whatfix?](https://www.g2.com/discussions/which-of-the-following-is-a-widget-of-whatfix) - 1 comment, 1 upvote
- [Which one of them is a direct competitor of Whatfix?](https://www.g2.com/discussions/which-one-of-them-is-a-direct-competitor-of-whatfix) - 1 comment, 1 upvote
- [What does Whatfix do?](https://www.g2.com/discussions/what-does-whatfix-do) - 3 comments

### [BoldDesk](https://www.g2.com/products/bolddesk/reviews)

BoldDesk® by Syncfusion® is an advanced, AI-powered Customer service software designed to streamline customer support operations. It combines robust ticketing software, live chat, and multi-channel support with cutting-edge AI features like AI Copilot and AI Agents. AI Agents provide 24/7 assistance with fast, accurate, and human-like responses, ensuring customers always get the right support, anytime. It integrates seamlessly with over 40 popular tools, supports 35+ languages, and scales effortlessly from startups to large enterprises, making it the ideal choice for modern, AI-driven customer support.

**Average Rating:** 4.5/5.0

**Total Reviews:** 144

#### How Do G2 Users Rate BoldDesk?

- **Has the product been a good partner in doing business?:** 8.8/10 (Category avg: 9.1/10)
- **Automation:** 8.8/10 (Category avg: 8.7/10)
- **Integrations:** 8.7/10 (Category avg: 8.6/10)
- **Personalization:** 8.8/10 (Category avg: 8.5/10)

#### Who Is the Company Behind BoldDesk?

- **Seller:** [Syncfusion](https://www.g2.com/sellers/syncfusion)
- **Company Website:** www.syncfusion.com
- **Year Founded:** 2001
- **HQ Location:** Morrisville, North Carolina
- **Twitter:** @Syncfusion  
11,907 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=819bbd3d7046da28d101a1e5cf5794e766a9f74c4edf4d097116f83e77cc93b3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F123064%2F&secure%5Burl_type%5D=linkedin_company_website)  
2,709 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, Software Developer
- **Top Industries:** Computer Software, Information Technology and Services
- **Company Size:** 46% Small, 36% Medium

#### What Do G2 Reviewers Say About BoldDesk?

_AI-generated summary from verified user reviews_

##### Pros

- Users find BoldDesk to be very **intuitive and easy to use** , enhancing collaboration across departments effectively.
- Users value the **ease of use** of BoldDesk, praising its clean interface and effective collaboration features.
- Users commend the **fast and helpful customer support** of BoldDesk, enhancing their overall experience significantly.
- Users highlight the **easy setup** of BoldDesk, making it simple to integrate and start using effectively.
- Users value the **intuitive interface and usability** of BoldDesk, finding it easy and reliable to navigate.

##### Cons

- Users find the **lack of essential features** in BoldDesk, such as RMM and effective AI capabilities, limiting their experience.
- Users find the **learning curve challenging** , feeling overwhelmed and requiring tech skills for deeper customization and integration.
- Users desire more **customization options** in BoldDesk, particularly for email templates and notifications flexibility.
- Users find the **customer portal difficult to operate** , making it overwhelming and frustrating at times.
- Users face **ticketing issues** , such as poor layout and lack of user activity logs, affecting overall usability.

#### What Are Recent G2 Reviews of BoldDesk?

**["BoldDesk: User-Friendly Ticketing with Seamless Integrations and Tremendous Support"](https://www.g2.com/survey_responses/bolddesk-review-12803790)**

**Rating:** 5.0/5.0 stars

_— Adithya K._

[Read full review](https://www.g2.com/survey_responses/bolddesk-review-12803790)

**["BoldDesk: Essential Tool with Room for Interface Improvement"](https://www.g2.com/survey_responses/bolddesk-review-13088897)**

**Rating:** 5.0/5.0 stars

_— Vishal N._

[Read full review](https://www.g2.com/survey_responses/bolddesk-review-13088897)

### [Freshservice](https://www.g2.com/products/freshservice/reviews)

Freshservice by Freshworks is an AI-powered ServiceOps platform built for modern enterprises that need to move fast without sacrificing control. By unifying ITSM, ITOM, IT asset management, and enterprise service management on a single platform with a shared data layer, Freshservice eliminates the tool sprawl and visibility gaps that slow teams down - creating one source of truth across services, assets, and infrastructure. IT teams get full visibility into their environment: automated discovery, a robust CMDB for impact analysis and root cause resolution, and streamlined incident, problem, change, and major incident management. Beyond IT, Freshservice extends seamlessly to HR, finance, and facilities - giving every business team the same consistent, efficient service experience without the complexity of separate tools. Freshservice comes with a natively embedded AI layer called Freddy AI, that helps agents resolve issues faster, automates employee service requests, and gives leaders the insights they need to make better decisions. The result isn't just faster service; it's a fundamentally more proactive operation that surfaces and resolves issues before they impact employees.

**Average Rating:** 4.6/5.0

**Total Reviews:** 1,299

#### How Do G2 Users Rate Freshservice?

- **Has the product been a good partner in doing business?:** 9.1/10 (Category avg: 9.1/10)
- **Automation:** 8.7/10 (Category avg: 8.7/10)
- **Integrations:** 8.1/10 (Category avg: 8.6/10)
- **Personalization:** 8.2/10 (Category avg: 8.5/10)

#### Who Is the Company Behind Freshservice?

- **Seller:** [Freshworks](https://www.g2.com/sellers/freshworks)
- **Company Website:** www.freshworks.com
- **Year Founded:** 2010
- **HQ Location:** San Mateo, CA
- **Twitter:** @FreshworksInc  
19,020 Twitter followers
- **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=5f531480627d021846a1bab97814f28776888079b40b7e07b52045e7d1e35c99&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffreshworks-inc%2F&secure%5Burl_type%5D=linkedin_company_website)  
7,505 employees on LinkedIn®

#### Who Uses This Product?

- **Who Uses This:** IT Manager, IT Director
- **Top Industries:** Information Technology and Services, Computer Software
- **Company Size:** 61% Medium, 21% Large

#### What Do G2 Reviewers Say About Freshservice?

_AI-generated summary from verified user reviews_

##### Pros

- Users highlight the **ease of use** of Freshservice, appreciating its intuitive design and efficient ticket management.
- Users appreciate the **intuitive interface and extensive features** of Freshservice, simplifying both complex tasks and daily activities.
- Users value the **automation features** of Freshservice, significantly enhancing efficiency and streamlining ticket management processes.
- Users praise the **variety of ticket organization options** in Freshservice, enhancing efficiency and user experience.
- Users value the **intuitive ticket management** in Freshservice, enhancing usability and streamlining internal approval processes.

##### Cons

- Users find the **missing features** in Freshservice frustrating, particularly the lack of intuitive reporting and search functionalities.
- Users find the **limited features** of Freshservice restrictive, impacting the effectiveness of reporting and project management.
- Users find the **learning curve steep** , with complicated configurations and unintuitive reporting features causing frustration.
- Users find **limited customization** options in Freshservice, which can restrict tailoring the system to specific business needs.
- Users find **ticketing issues** frustrating, especially with confusing reporting and difficulty in extracting data for management.

#### What Are Recent G2 Reviews of Freshservice?

**["User-Friendly No-Code Automation with Helpful API Integrations and Reporting"](https://www.g2.com/survey_responses/freshservice-review-13141245)**

**Rating:** 5.0/5.0 stars

_— Shubham C._

[Read full review](https://www.g2.com/survey_responses/freshservice-review-13141245)

**["Clean, Customizable, and Fast—Freshservice Keeps Us Organized"](https://www.g2.com/survey_responses/freshservice-review-13160237)**

**Rating:** 4.5/5.0 stars

_— Enrique L._

[Read full review](https://www.g2.com/survey_responses/freshservice-review-13160237)

#### What Are G2 Users Discussing About Freshservice?

- [What is Freshservice used for?](https://www.g2.com/discussions/what-is-freshservice-used-for) - 3 comments, 1 upvote

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