# Best Sales Coaching Software for Small Business ## How Many Sales Coaching Software Products Does G2 Track? **Total Products under this Category:** 222 ### Category Stats (Aug 2026) - **Average Rating:** 4.62/5 (↓0.01 vs Jul 2026) The average rating of products in this category, based on all submitted ratings - **Top Trending Product:** Zime (+3.42%) - Among all products in this category, Zime recorded the largest rating increase compared to last month _Last updated: August 05, 2026_ ## How Does G2 Rank Sales Coaching Software Products? **Why You Can Trust G2's Software Rankings:** - 30 Analysts and Data Experts - 105,800+ Authentic Reviews - 222+ Products - Unbiased Rankings G2's software rankings are built on verified user reviews, rigorous moderation, and a consistent research methodology maintained by a team of analysts and data experts. Each product is measured using the same transparent criteria, with no paid placement or vendor influence. While reviews reflect real user experiences, which can be subjective, they offer valuable insight into how software performs in the hands of professionals. Together, these inputs power the G2 Score, a standardized way to compare tools within every category. ## G2 Grid® for Sales Coaching Software ![G2 Grid® for Sales Coaching Software plotting products by satisfaction and market presence](https://www.g2.com/categories/sales-coaching/grids.png?focus%5B%5D=24724&focus%5B%5D=156120&focus%5B%5D=1173&focus%5B%5D=1333617&focus%5B%5D=506&focus%5B%5D=1246887&focus%5B%5D=5280&focus%5B%5D=3004) Highlighted products: Gong, Fathom, RingEX, Substrata, Agentforce Sales (formerly Salesforce Sales Cloud), Rilla, Mindtickle, and Salesloft. Underlying data: [Grid® JSON](https://www.g2.com/categories/sales-coaching/grids.json?focus%5B%5D=gong&focus%5B%5D=fathom-video&focus%5B%5D=ringex&focus%5B%5D=substrata-substrata&focus%5B%5D=agentforce-sales-formerly-salesforce-sales-cloud&focus%5B%5D=rilla&focus%5B%5D=mindtickle&focus%5B%5D=salesloft&segment=small-business) **Sponsored** ### Praxedo Praxedo is a specialized, best-of-breed Field Service Management (FSM) platform purpose-built for mid-market and enterprise industrial operations, including telecom fiber rollouts, utility grid maintenance, commercial HVAC diagnostics, solar energy installations, and heavy equipment maintenance. The Mid-Market FSM Sweet Spot Operations leaders choose Praxedo because it hits the ideal functional sweet spot. It bypasses the rigid limitations of basic scheduling tools that cannot scale, while entirely avoiding the exorbitant deployment costs, heavy custom coding, and multi-month timelines associated with overly complex enterprise platforms. Praxedo delivers deep operational control with a rapid, zero-disruption rollout that gets field teams up and running in a fraction of the time. Flexible Architecture & Open Ecosystem Engineered to seamlessly replace unscalable spreadsheets, manual workflows, and aging homegrown systems, Praxedo features robust Open APIs and flexible data connectivity. The platform effortlessly links daily field activity to critical back-office software, featuring pre-built integration capability for Microsoft Dynamics 365 Business Central, Sage 200cloud, SAP ECC, and QuickBooks Online, alongside standard compatibility with widely used CRMs, specialized industry billing applications, and internal asset databases. Core Capabilities & Practical Use Cases: SmartScheduler Automated Routing: Purpose-built to eliminate manual coordination and chaotic dispatch processes. The intelligent scheduling engine automates daily planning by instantly bundling jobs based on travel proximity, appointment windows, and technician certifications, ensuring the right person is assigned to the right job every time. Intuitive Mobile App & Live Map Visibility: Designed for rapid adoption by field crews, the user-friendly mobile application provides real-time access to job details, history, and optimal routes. Simultaneously, office dispatchers gain a clear, live view of technician status and progress, bridging the communication gap between the field and the back office. Reliable Offline Workflows: Built for field teams operating in remote regions or cell-dead zones (such as basements or rural utility sites). Technicians can complete safety checklists, update job statuses, and capture customer signatures entirely offline, with data automatically syncing the moment a signal returns. Geofencing & Customized Checklists: Operations teams can easily view geographic service zones to streamline daily tracking. Dispatchers can also deploy flexible, zero-code digital forms and safety checklists tailored to specific business lines, ensuring consistent compliance and data collection on every service call. Trusted globally by over 1,500 businesses and 65,000 daily users, Praxedo provides the operational visibility, scalability, and reporting precision required to run a modern, efficient field organization. [Visit website](https://www.g2.com/external_clickthroughs/record?secure%5Bad_program%5D=ppc&secure%5Bad_slot%5D=category_product_list_llm&secure%5Bcategory_id%5D=1034&secure%5Bchosen_at%5D=2026-08-11T00%3A40%3A06Z&secure%5Bdisplayable_resource_id%5D=25&secure%5Bdisplayable_resource_type%5D=Category&secure%5Bmedium%5D=sponsored&secure%5Bplacement_reason%5D=retargeted_product&secure%5Bplacement_resource_ids%5D%5B%5D=6001&secure%5Bprioritized%5D=false&secure%5Bproduct_id%5D=6001&secure%5Bresource_id%5D=1034&secure%5Bresource_type%5D=Category&secure%5Bsource_type%5D=category_page&secure%5Bsource_url%5D=https%3A%2F%2Fwww.g2.com%2Fcategories%2Fsales-coaching%2Fsmall-business%3Fopen_modal_url%3D%252Fproducts%252Fagentforce-sales-formerly-salesforce-sales-cloud%252Fwishlists%253Fhost_path%253D%25252Fcategories%25252Fsales-coaching%25252Fsmall-business%2526source%253Dcategory&secure%5Btoken%5D=e07de08c870acc4128befc5f33d41e68dc1ed80d5c428667d285f1a8c0ca397c&secure%5Burl%5D=https%3A%2F%2Fhubs.li%2FQ04rcnsc0&secure%5Burl_type%5D=custom_url) ### [Gong](https://www.g2.com/products/gong/reviews) Gong harnesses the power of AI to transform how revenue teams win. The Gong Revenue AI Operating System unifies data, insights, and workflows into a single, trusted system that observes, guides, and acts alongside the world’s most successful revenue teams. Powered by the Gong Revenue Graph, AI-powered intelligence, specialized agents, and trusted applications, Gong helps more than 5,000—including LinkedIn, Shopify, Slack, Twilio, Zillow, and Morningstar—companies around the world deeply understand their teams and customers, automate critical sales workflows, and close more deals with less effort. Recognized by G2 as the #1 Best Software Product for multiple years, Gong continues to lead in customer satisfaction, innovation, and AI-powered revenue transformation. For more information, visit www.gong.io. **Average Rating:** 4.7/5.0 **Total Reviews:** 6,505 #### How Do G2 Users Rate Gong? - **Ease of Use:** 9.3/10 (Category avg: 9.2/10) - **Knowledge Base:** 9.0/10 (Category avg: 8.8/10) - **Leaderboard:** 8.8/10 (Category avg: 8.8/10) - **Playbook Creation:** 8.6/10 (Category avg: 8.5/10) #### Who Is the Company Behind Gong? - **Seller:** [Gong](https://www.g2.com/sellers/gong) - **Company Website:** www.gong.io - **Year Founded:** 2015 - **HQ Location:** San Francisco, California - **Twitter:** @Gong\_io 7,641 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=6dfdedbcf143d0671dad85ecb40fd7787695be38c931e20bda9ac4a4ea153380&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10454372%2F&secure%5Burl_type%5D=linkedin_company_website) 2,801 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Executive, Customer Success Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 69% Medium, 18% Large #### What Do G2 Reviewers Say About Gong? _AI-generated summary from verified user reviews_ ##### Pros - Users find Gong's **time-saving insights** invaluable, enhancing visibility into conversations and simplifying reviews and coaching sessions. - Users find Gong's **ease of use** invaluable for quickly accessing and analyzing sales call insights. - Users love the **call recording feature** of Gong, praising its ease of use and AI-driven insights for coaching. - Users value the **transcription accuracy** of Gong, enabling actionable insights and effective coaching for improved team performance. - Users appreciate Gong's **intuitive AI tools** , which elevate sales efficiency and provide vital insights effortlessly. ##### Cons - Users experience **call access delays** that hinder quick follow-ups and make searching past recordings challenging. - Users experience **recording issues** with Gong, including mistakes in audio translation and trouble locating past calls. - Users find the **AI inaccuracy** frustrating, impacting efficiency and the relevance of insights provided by Gong. - Users find the **AI limitations** frustrating, particularly in accuracy and lack of real-time analysis and integration. - Users are frustrated by the **missing features** , particularly with limited search functionality and action item suggestions. #### What Are Recent G2 Reviews of Gong? **["Brilliant AI, Extremely Intuitive Platform"](https://www.g2.com/survey_responses/gong-review-12892641)** **Rating:** 5.0/5.0 stars _— Lilian S._ [Read full review](https://www.g2.com/survey_responses/gong-review-12892641) **["Actionable Conversation Insights That Keep Teams Aligned."](https://www.g2.com/survey_responses/gong-review-12837945)** **Rating:** 5.0/5.0 stars _— Connor H._ [Read full review](https://www.g2.com/survey_responses/gong-review-12837945) #### What Are G2 Users Discussing About Gong? - [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/gong-how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) - 2 comments - [How is Gong revolutionizing sales strategies with its AI-driven insights?](https://www.g2.com/discussions/how-is-gong-revolutionizing-sales-strategies-with-its-ai-driven-insights) - [What is Gong used for?](https://www.g2.com/discussions/what-is-gong-used-for) - [Is Gong a public?](https://www.g2.com/discussions/is-gong-a-public) - 1 comment - [How Much Does Gong IO cost?](https://www.g2.com/discussions/how-much-does-gong-io-cost) - 1 comment ### [Fathom](https://www.g2.com/products/fathom-video/reviews) Fathom is the #1-rated AI meeting partner that captures what matters and turns every conversation into clear, actionable outcomes. It surfaces decisions, makes every meeting searchable, and syncs insights directly into CRM and productivity tools – eliminating manual work. Named to G2’s 2026 Best Software Awards Top 100, and recognized by HubSpot as its 2025 Most Used App of the Year, Fathom is trusted by hundreds of thousands of companies worldwide to help individuals stay focused, teams stay aligned, and organizations move faster. **Average Rating:** 5.0/5.0 **Total Reviews:** 6,968 #### How Do G2 Users Rate Fathom? - **Ease of Use:** 9.7/10 (Category avg: 9.2/10) - **Knowledge Base:** 8.5/10 (Category avg: 8.8/10) - **Leaderboard:** 7.8/10 (Category avg: 8.8/10) - **Playbook Creation:** 8.1/10 (Category avg: 8.5/10) #### Who Is the Company Behind Fathom? - **Seller:** [Fathom](https://www.g2.com/sellers/fathom) - **Company Website:** www.fathom.ai - **Year Founded:** 2020 - **HQ Location:** San Francisco, CA - **Twitter:** @fathomdotai 2,469 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=fcf9473596531c5c005bb8583db88fe99076d56e48f7402d7f8ca288e8145e65&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Ffathom-video&secure%5Burl_type%5D=linkedin_company_website) 184 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Marketing and Advertising, Computer Software - **Company Size:** 78% Small, 20% Medium #### What Do G2 Reviewers Say About Fathom? _AI-generated summary from verified user reviews_ ##### Pros - Users praise Fathom for its **incredible accuracy** in note-taking, enhancing engagement and streamlining meeting recaps. - Users enjoy the **delightfully simple setup** of Fathom, enhancing their meeting experience across various platforms effortlessly. - Users value Fathom for its **helpful automatic note-taking** and efficient task management during meetings, enhancing productivity. - Users find Fathom's **ease of use** exceptional, enhancing productivity with its intuitive interface and seamless navigation. - Users value the **accurate and efficient note-taking** of Fathom, enhancing focus during meetings and streamlining communication. ##### Cons - Users face challenges with **meeting report accuracy** and find some features limited to paid subscriptions. - Users experience **recording issues** with Fathom, including inaccuracies and unnecessary automatic recordings during meetings. - Users face **call attribution issues** during ad hoc meetings, complicating reporting and future call tracking. - Users face **recording limitations** with Fathom, inadvertently capturing meetings they don't wish to record. - Users experience **joining issues** with Fathom, needing to manually add it to meetings instead of automatic participation. #### What Are Recent G2 Reviews of Fathom? **["Easy to Configure, Great Value—Fathom Is the Best Recorder Out There"](https://www.g2.com/survey_responses/fathom-review-13216533)** **Rating:** 5.0/5.0 stars _— Carolay B._ [Read full review](https://www.g2.com/survey_responses/fathom-review-13216533) **["Seamless Real-Time Meeting Summaries That Save Hours"](https://www.g2.com/survey_responses/fathom-review-13209825)** **Rating:** 5.0/5.0 stars _— Angelina C._ [Read full review](https://www.g2.com/survey_responses/fathom-review-13209825) ### [RingEX](https://www.g2.com/products/ringex/reviews) WHAT IS RINGEX? RingEX is the all-in-one business communications platform that connects teams, customers, and conversations across voice, video, messaging, SMS, and AI agents all powered by AI. Designed for organizations that value productivity, customer satisfaction, and simplicity, RingEX brings together everything your business needs to collaborate and engage effectively from anywhere. ADVANCED AI WITH AIR, AVA, AND ACE RingEX transforms every interaction into a strategic advantage through three specialized AI agents. AI Receptionist (AIR) acts as an intelligent digital front desk, answering calls 24/7 in natural, multilingual conversations to answer FAQs, capture leads, schedule appointments, and route complex calls with full context. AI Virtual Assistant (AVA) acts as a proactive co-pilot for daily tasks, automatically capturing meeting summaries, generating follow-up actions, and drafting context-aware messages. AI Conversation Expert (ACE) serves as a flagship conversation intelligence platform, analyzing every interaction to provide coaching, automated call scoring, and deep sentiment analysis. By turning raw data into executive insights and syncing directly with your CRM, ACE helps leaders replicate winning behaviors and stay ahead of customer trends. NEW: CUSTOMER ENGAGEMENT BUNDLE Built for small and mid-sized customer-facing teams, the Customer Engagement Bundle helps businesses deliver faster, more connected customer support without the complexity of a full contact center. The bundle seamlessly blends voice and SMS support in one unified workspace. Key capabilities include a shared SMS inbox for team visibility, automated SMS opt-out compliance, and reply templates to maintain a consistent brand voice. It also features queue transparency with place-in-line updates and live reports for real-time visibility into agent performance and service quality. WHY RINGEX? Whether your team is connecting internally or engaging customers, RingEX delivers reliability, flexibility, and intelligence in one platform. Backed by enterprise-grade security, RingEX helps you stay connected and responsive at every moment that matters. RingEX customers gain smarter communication with AVA, revenue intelligence with ACE, and better customer experiences through the Customer Engagement Bundle. RingEX isn’t just a phone system. It is the intelligent core of your business that ensures every conversation—internal or external—is connected, analyzed, and impactful. **Average Rating:** 4.2/5.0 **Total Reviews:** 1,388 #### How Do G2 Users Rate RingEX? - **Ease of Use:** 8.6/10 (Category avg: 9.2/10) - **Knowledge Base:** 8.3/10 (Category avg: 8.8/10) #### Who Is the Company Behind RingEX? - **Seller:** [RingCentral](https://www.g2.com/sellers/ringcentral) - **Company Website:** www.ringcentral.com - **Year Founded:** 1999 - **HQ Location:** Belmont, CA - **Twitter:** @RingCentral 61,963 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c5feb596db1b6a55b89021e6c3d499a6bb38b1cce9bfb6bcc3e569df83d09956&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F60868%2F&secure%5Burl_type%5D=linkedin_company_website) 6,726 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Owner, CEO - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 57% Small, 34% Medium #### What Do G2 Reviewers Say About RingEX? _AI-generated summary from verified user reviews_ ##### Pros - Users love the **ease of use** of RingEX, finding it perfect for seamless communication and updates. - Users value the **helpful customer support** of RingEX, enhancing their overall experience and satisfaction. - Users value the **high-quality phone calls** from RingEX, enhancing communication in customer support with ease of use. - Users find the **exceptional reliability and support** of RingEX invaluable for seamless communication and collaboration. - Users commend the **reliability** of RingEX, ensuring consistent connections and high-quality communication experiences. ##### Cons - Users find the **customer support lacking** , often facing challenges and unnecessary complexities when seeking assistance. - Users find the **complex processes** frustrating, often needing support to navigate system administration and setup challenges. - Users find the **difficulties with customer service** occasionally complicate resolutions and frustrate the overall experience. - Users report frequent **call issues** with RingEX, including poor call tracking and frustratingly inadequate customer support. - Users find the **customer support challenging** , often requiring extra steps for known issues and complicated administration. #### What Are Recent G2 Reviews of RingEX? **["All-in-One Communications Hub with Powerful Integrations"](https://www.g2.com/survey_responses/ringex-review-13227167)** **Rating:** 5.0/5.0 stars _— Cyprian A._ [Read full review](https://www.g2.com/survey_responses/ringex-review-13227167) **["Seamless Integration and Exceptional Support"](https://www.g2.com/survey_responses/ringex-review-12608346)** **Rating:** 5.0/5.0 stars _— Javier M._ [Read full review](https://www.g2.com/survey_responses/ringex-review-12608346) #### What Are G2 Users Discussing About RingEX? - [What is RingCentral MVP used for?](https://www.g2.com/discussions/what-is-ringcentral-mvp-used-for) - [Is RingCentral good?](https://www.g2.com/discussions/is-ringcentral-good) - 2 comments - [What are the three RingCentral plans products?](https://www.g2.com/discussions/what-are-the-three-ringcentral-plans-products) - [What is RingCentral office?](https://www.g2.com/discussions/what-is-ringcentral-office) ### [Substrata](https://www.g2.com/products/substrata-substrata/reviews) Substrata analyzes behavioral data to uncover attitudes, emotions, intentions and power dynamics, helping dealmakers sell smarter and close more deals. **Average Rating:** 4.9/5.0 **Total Reviews:** 1,100 #### How Do G2 Users Rate Substrata? - **Ease of Use:** 9.8/10 (Category avg: 9.2/10) - **Knowledge Base:** 9.8/10 (Category avg: 8.8/10) - **Leaderboard:** 9.7/10 (Category avg: 8.8/10) - **Playbook Creation:** 9.6/10 (Category avg: 8.5/10) #### Who Is the Company Behind Substrata? - **Seller:** [Substrata](https://www.g2.com/sellers/substrata-221a11cc-8331-453c-b030-2fd1cd2f19ea) - **Company Website:** www.substrata.me - **Year Founded:** 2020 - **HQ Location:** Tel Aviv, Israel - **Twitter:** @SubstrataHQ 517 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=a52ceae0c10051c0684d9809a4ca491659604e05cb588ada06d0642e2f54ba79&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsubstrata-company%2F&secure%5Burl_type%5D=linkedin_company_website) 33 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Development Representative, Project Manager - **Top Industries:** Information Technology and Services, Marketing and Advertising - **Company Size:** 45% Small, 41% Medium #### What Do G2 Reviewers Say About Substrata? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **accuracy** of Substrata in enhancing communication clarity and strategic messaging for stakeholders. - Users find Substrata **invaluable for project management** , enhancing communication, coordination, and decision-making efficiency in solar projects. - Users highly value the **clarified and actionable communication** enabled by Substrata's advanced tools for effective outreach. - Users value the **strategic communication enhancement** from Substrata, empowering them to engage clients effectively with tailored messages. - Users value the **time-saving capabilities** of Substrata, enabling efficient prospect tracking and streamlined outreach efforts. ##### Cons - Users find the **initial learning curve** of Substrata challenging, needing time to master its features and insights. - Users desire more **customization options** for improved usability, especially for C-level executives managing diverse metrics. - Users find the **initial setup and complex interface** of Substrata overwhelming, impacting the overall user experience. - Users find the **time-consuming setup** and analysis process of Substrata challenging, creating hurdles in quick data access. - Users find the **dashboard overwhelming** initially, needing time to learn and customize advanced features effectively. #### What Are Recent G2 Reviews of Substrata? **["The best way to coach reps on maintaining control in multi-party meetings"](https://www.g2.com/survey_responses/substrata-review-13141232)** **Rating:** 5.0/5.0 stars _— Malene S._ [Read full review](https://www.g2.com/survey_responses/substrata-review-13141232) **["Caught a silent deal-breaker using Q for Email and SoundWave"](https://www.g2.com/survey_responses/substrata-review-13135490)** **Rating:** 5.0/5.0 stars _— Chetan H._ [Read full review](https://www.g2.com/survey_responses/substrata-review-13135490) ### [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) Accelerate revenue from pipeline to paycheck with Salesforce Sales Cloud - your complete growth platform that brings together the power of humans with agents at every step of the sales cycle. Boost productivity with automation and drive revenue with an integrated growth platform. The future of sales is here, and with Agentforce, we’re helping teams unlock their full potential - making them limitless. Build Pipeline Faster with AI Agents: Sales Agents Sales AI Sales Engagement Sales Programs Buyer Engagement Accelerate Productivity with Automation: Sales Data Sales Analytics Sales Team Productivity Revenue Intelligence Drive Revenue on an Integrated Platform: Revenue Lifecycle Management and CPQ Sales Performance Management Partner Relationship Management **Average Rating:** 4.4/5.0 **Total Reviews:** 24,687 #### How Do G2 Users Rate Agentforce Sales (formerly Salesforce Sales Cloud)? - **Ease of Use:** 8.2/10 (Category avg: 9.2/10) - **Knowledge Base:** 8.8/10 (Category avg: 8.8/10) - **Leaderboard:** 8.6/10 (Category avg: 8.8/10) - **Playbook Creation:** 8.5/10 (Category avg: 8.5/10) #### Who Is the Company Behind Agentforce Sales (formerly Salesforce Sales Cloud)? - **Seller:** [Salesforce](https://www.g2.com/sellers/salesforce) - **Company Website:** www.salesforce.com - **Year Founded:** 1999 - **HQ Location:** San Francisco, CA - **Twitter:** @salesforce 579,511 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=c04f36289ca03aeff007197f1d9e74e925e328ed6bcfaff98911c78b3ab382f7&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F3185%2F&secure%5Burl_type%5D=linkedin_company_website) 83,223 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Account Executive, Account Manager - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 46% Medium, 34% Large #### What Do G2 Reviewers Say About Agentforce Sales (formerly Salesforce Sales Cloud)? _AI-generated summary from verified user reviews_ ##### Pros - Users commend the **ease of use** of Agentforce Sales, appreciating seamless access to all customer information in one location. - Users value the **feature-rich platform** of Agentforce Sales, enhancing seller efficiency and customer engagement. - Users value the **powerful lead management** features of Agentforce Sales, enhancing customer experience and team collaboration. - Users value the **extensive customization options** of Agentforce Sales, tailoring it to fit unique business needs effortlessly. - Users value the **extensive customizability** of Agentforce Sales, allowing tailored solutions for unique business needs. ##### Cons - Users find the **learning curve steep** , as configuration is time-consuming and report creation can be confusing. - Users find **customization limitations** and complexity frustrating, especially for smaller teams with simpler needs. - Users find the **missing features** in Agentforce Sales hinder their ability to manage complex issues easily. - Users find the **limited features** of Agentforce Sales require time and expertise for effective customization and reporting. - Users find the **pricing model expensive** , which can be prohibitive for smaller companies and those with limited budgets. #### What Are Recent G2 Reviews of Agentforce Sales (formerly Salesforce Sales Cloud)? **["Agentforce Sales Delivers Clear Lead Visibility and Smoother Marketing-to-Sales Handoff"](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13164950)** **Rating:** 4.0/5.0 stars _— Akshara G._ [Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13164950) **["Agentforce Sales Centralizes Customer Data with Powerful Dashboards and Automation"](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13227740)** **Rating:** 4.0/5.0 stars _— Javiera I._ [Read full review](https://www.g2.com/survey_responses/agentforce-sales-formerly-salesforce-sales-cloud-review-13227740) #### What Are G2 Users Discussing About Agentforce Sales (formerly Salesforce Sales Cloud)? - [What is Salesforce Maps used for?](https://www.g2.com/discussions/salesforce-maps-what-is-salesforce-maps-used-for) - 2 comments - [What is the benefit of Salesforce CRM?](https://www.g2.com/discussions/what-is-the-benefit-of-salesforce-crm) - 7 comments - [What is Salesforce and CRM?](https://www.g2.com/discussions/what-is-salesforce-and-crm) - 3 comments - [What makes high velocity sales more powerful than ever?](https://www.g2.com/discussions/what-makes-high-velocity-sales-more-powerful-than-ever) - 1 comment - [How do I enable Inbox in Salesforce?](https://www.g2.com/discussions/how-do-i-enable-inbox-in-salesforce) - 4 comments ### [Rilla](https://www.g2.com/products/rilla/reviews) Rilla is the leading AI coaching platform for in-person sales. Reps record their in-person sales conversations with the Rilla app, and our AI automatically transcribes, analyzes, and delivers feedback giving managers 100% visibility into what's happening in the field. Our mission is to make the offline world as searchable and easy to understand as the internet. Trusted by thousands of sales teams across property management, home services, home building, automotive, dental, senior living, and more. Rilla works with over 2000 customers including Fortune 500 companies like Home Depot, LG, Kohler, Andersen Windows and many more. **Average Rating:** 4.8/5.0 **Total Reviews:** 91 #### How Do G2 Users Rate Rilla? - **Ease of Use:** 9.3/10 (Category avg: 9.2/10) - **Knowledge Base:** 9.6/10 (Category avg: 8.8/10) - **Leaderboard:** 9.4/10 (Category avg: 8.8/10) - **Playbook Creation:** 9.9/10 (Category avg: 8.5/10) #### Who Is the Company Behind Rilla? - **Seller:** [Rilla](https://www.g2.com/sellers/rilla) - **Company Website:** rilla.com - **Year Founded:** 2019 - **HQ Location:** New York, NY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=19eaa35b5581630d40678a73dacae1e712d9c57ef8accf09082cbdfde4a9327e&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2Frilla-co&secure%5Burl_type%5D=linkedin_company_website) 121 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Design Consultant - **Top Industries:** Construction, Real Estate - **Company Size:** 45% Small, 43% Medium #### What Do G2 Reviewers Say About Rilla? _AI-generated summary from verified user reviews_ ##### Cons - Users report significant **connectivity issues** with Rilla, highlighting problems when internet access is unavailable. #### What Are Recent G2 Reviews of Rilla? **["Enhances Sales Insights with Real-Time Coaching"](https://www.g2.com/survey_responses/rilla-review-13174447)** **Rating:** 5.0/5.0 stars _— Paul H._ [Read full review](https://www.g2.com/survey_responses/rilla-review-13174447) **["Real-Time Insights That Make Coaching Immediate and Effective"](https://www.g2.com/survey_responses/rilla-review-13200891)** **Rating:** 5.0/5.0 stars _— Rebecca D._ [Read full review](https://www.g2.com/survey_responses/rilla-review-13200891) ### [Mindtickle](https://www.g2.com/fr/products/mindtickle/reviews) Mindtickle est la plateforme de facilitation des revenus alimentée par l'IA, leader sur le marché, qui combine l'apprentissage sur le tas et l'exécution des transactions pour provoquer un changement de comportement et obtenir plus de revenus par représentant. Mindtickle est reconnu comme un leader du marché par les principaux analystes de l'industrie et est classé par G2 comme le produit numéro 1 pour l'intégration et la formation des ventes. Avec des prix et distinctions des Stevie Awards, AI Breakthrough Awards, Forrester Wave, et plus encore. Mindtickle est célébré pour son innovation et son support client de classe mondiale. Mindtickle est également reconnu dans les domaines suivants : - Logiciel de facilitation des ventes - Logiciel de jeu de rôle de vente alimenté par l'IA - Logiciel de coaching de vente - Logiciel de gestion de la performance des ventes - Logiciel d'intelligence conversationnelle - Logiciel de salles de vente numériques Contrairement à d'autres fournisseurs, Mindtickle offre une plateforme unique et intégrée pour augmenter les revenus et fidéliser les clients en améliorant la performance des ventes et du support. Avec Mindtickle, vous pouvez : - Améliorer les compétences et la performance des représentants avec une formation personnalisée et des jeux de rôle alimentés par l'IA - Améliorer les résultats des transactions avec des expériences d'achat sur mesure - Élever le niveau des managers de première ligne avec un coaching basé sur les données - Conduire le changement stratégique avec un apprentissage par petites doses, un renforcement et des insights exploitables - Simplifier les piles technologiques de revenus avec une plateforme unique pour la performance des vendeurs Pour plus d'informations, visitez www.mindtickle.com **Average Rating:** 4.7/5.0 **Total Reviews:** 2,240 #### How Do G2 Users Rate Mindtickle? - **Facilité d’utilisation:** 9.4/10 (Category avg: 9.2/10) - **Base de connaissances:** 9.5/10 (Category avg: 8.8/10) - **Classement:** 9.3/10 (Category avg: 8.8/10) - **Création de playbook:** 9.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind Mindtickle? - **Vendeur:** [MindTickle](https://www.g2.com/fr/sellers/mindtickle) - **Site Web de l'entreprise:** www.mindtickle.com - **Année de fondation:** 2012 - **Emplacement du siège social:** San Francisco, California - **Twitter:** @mindtickle 5,772 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d792404f7a9825396b89ff06ae6853f3f447e15e29ee61e81ce8c9e172481f92&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2337411%2F&secure%5Burl_type%5D=linkedin_company_website) 678 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Responsable de compte, Gestionnaire de thérapie - **Top Industries:** Technologie de l'information et services, Logiciels informatiques - **Company Size:** 61% Large, 29% Medium #### What Do G2 Reviewers Say About Mindtickle? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs trouvent que Mindtickle est **simple et facile à utiliser** , améliorant ainsi efficacement leur expérience de formation. - Les utilisateurs louent Mindtickle pour ses **stratégies d'enseignement interactives** , améliorant l'engagement et la compréhension dans la formation en vente. - Les utilisateurs apprécient la **nature intuitive** de Mindtickle, le trouvant simple et facile à utiliser pour un apprentissage efficace. - Les utilisateurs apprécient les **stratégies d'apprentissage interactives** de Mindtickle, qui améliorent la compréhension et la rétention de concepts de vente complexes. - Les utilisateurs louent Mindtickle pour ses **stratégies d'enseignement interactives** et son contenu de haute qualité qui améliore l'efficacité de la formation en vente. ##### Cons - Les utilisateurs trouvent que la **fonctionnalité d'écoute en direct manquante** limite la fonctionnalité et complique l'expérience utilisateur globale sur Mindtickle. - Les utilisateurs rencontrent des **temps de chargement lents** dans Asset Hub et les salles de vente numériques, ce qui entrave la productivité dans les activités critiques. - Les utilisateurs trouvent que les **fonctionnalités limitées** de Mindtickle entravent l'intégration avec d'autres outils, affectant l'utilisabilité et la satisfaction globale. - Les utilisateurs rencontrent une **performance lente** avec Mindtickle, en particulier lors d'une utilisation intensive de contenu, ce qui impacte la productivité et l'expérience utilisateur. - Les utilisateurs rencontrent souvent une **courbe d'apprentissage abrupte** avec Mindtickle en raison des interruptions et de la navigation peu claire des cours. #### What Are Recent G2 Reviews of Mindtickle? **["Mindtickle améliore la performance des ventes grâce à des opportunités d'apprentissage continu."](https://www.g2.com/fr/survey_responses/mindtickle-review-12946564)** **Rating:** 5.0/5.0 stars _— Wolf S._ [Read full review](https://www.g2.com/fr/survey_responses/mindtickle-review-12946564) **["Activation complète"](https://www.g2.com/fr/survey_responses/mindtickle-review-7911313)** **Rating:** 4.5/5.0 stars _— Abhilash R._ [Read full review](https://www.g2.com/fr/survey_responses/mindtickle-review-7911313) #### What Are G2 Users Discussing About Mindtickle? - [Quelles techniques innovantes les formateurs d'entreprise utilisent-ils avec Mindtickle pour une activation des ventes efficace ?](https://www.g2.com/fr/discussions/what-innovative-techniques-are-corporate-trainers-employing-with-mindtickle-for-effective-sales-enablement) - 1 comment - [À quoi sert Mindtickle ?](https://www.g2.com/fr/discussions/what-is-mindtickle-used-for) - [À quoi sert Enable.us ?](https://www.g2.com/fr/discussions/what-is-enable-us-used-for) ### [Salesloft](https://www.g2.com/fr/products/salesloft/reviews) Clari + Salesloft est une entreprise d'IA qui transforme les catégories et qui conçoit l'avenir des revenus. En construisant le premier système de revenus prédictif au monde, nous aidons les organisations à aller au-delà des applications fragmentées et des systèmes d'enregistrement vers un modèle qui stimule et adapte en continu l'exécution des revenus. Notre plateforme capture les signaux de données des transactions et utilise une IA sur mesure pour créer le bon contexte et inciter à l'action au sein des équipes de vente. Au lieu d'informations déconnectées et de flux de travail en silo, les équipes de vente opèrent avec une compréhension partagée, des décisions plus rapides et une exécution qui reste alignée sur l'entreprise. Fié par des milliers d'entreprises, y compris Adobe, 3M, IBM et Zoom, Clari + Salesloft alimente les prévisions, met en évidence les risques du pipeline et stimule une exécution proactive—rendant des milliers d'heures au terrain et permettant une croissance prévisible et évolutive. **Average Rating:** 4.5/5.0 **Total Reviews:** 4,153 #### How Do G2 Users Rate Salesloft? - **Facilité d’utilisation:** 8.8/10 (Category avg: 9.2/10) - **Base de connaissances:** 8.6/10 (Category avg: 8.8/10) - **Classement:** 8.7/10 (Category avg: 8.8/10) - **Création de playbook:** 8.2/10 (Category avg: 8.5/10) #### Who Is the Company Behind Salesloft? - **Vendeur:** [Salesloft](https://www.g2.com/fr/sellers/salesloft) - **Site Web de l'entreprise:** salesloft.com - **Année de fondation:** 2011 - **Emplacement du siège social:** Atlanta, GA - **Twitter:** @Salesloft 18,437 abonnés Twitter - **Page LinkedIn®:** [www.linkedin.com](https://www.g2.com/fr/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=1c72bf0f0f6a02380b7fe128396fa033291b10b85b3fc210dd4659ed9b53b1e3&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F2296178%2F&secure%5Burl_type%5D=linkedin_company_website) 1,098 employés sur LinkedIn® #### Who Uses This Product? - **Who Uses This:** Responsable de compte, Représentant du développement des ventes - **Top Industries:** Logiciels informatiques, Technologie de l'information et services - **Company Size:** 56% Medium, 23% Small #### What Do G2 Reviewers Say About Salesloft? _AI-generated summary from verified user reviews_ ##### Pros - Les utilisateurs apprécient la **facilité d'utilisation** de Salesloft, améliorant leur expérience de vente quotidienne avec une interface simple et organisée. - Les utilisateurs apprécient l' **intégration transparente** avec Salesforce, améliorant l'efficacité de la sensibilisation et l'organisation à travers les équipes. - Les utilisateurs apprécient les **fonctionnalités de suivi des e-mails** pour mesurer facilement les taux d'ouverture et gérer les tâches efficacement. - Les utilisateurs apprécient les **fonctionnalités de suivi facile** de Salesloft, améliorant leur efficacité dans la gestion des campagnes de sensibilisation. - Les utilisateurs trouvent Salesloft **extrêmement utile** pour gérer les pipelines et mesurer l'engagement grâce aux taux d'ouverture et aux modèles. ##### Cons - Les utilisateurs rencontrent des **problèmes d'appel** avec Salesloft, trouvant l'application mal alignée pendant les appels et le support incohérent. - Les utilisateurs rencontrent des **problèmes d'intégration** avec Salesloft, en particulier avec HubSpot et d'autres plateformes, ce qui affecte l'efficacité. - Les utilisateurs trouvent que la **, rendant l'utilisation initiale de Salesloft difficile et quelque peu accablante.** - Les utilisateurs soulignent les **fonctionnalités limitées** de Salesloft, exprimant un désir d'améliorations des intégrations et des options de personnalisation. - Les utilisateurs estiment que Salesloft manque de **fonctionnalités clés** comme un composeur automatique et une rotation de domaine, ce qui nuit à la productivité et à la délivrabilité des e-mails. #### What Are Recent G2 Reviews of Salesloft? **["Cadences et automatisation faciles à utiliser qui augmentent l'efficacité des SDR"](https://www.g2.com/fr/survey_responses/salesloft-review-12625459)** **Rating:** 4.5/5.0 stars _— Utilisateur vérifié à Logiciels informatiques_ [Read full review](https://www.g2.com/fr/survey_responses/salesloft-review-12625459) **["Boostez l'exécution des ventes avec des cadences structurées et des insights intégrés au CRM"](https://www.g2.com/fr/survey_responses/salesloft-review-12628860)** **Rating:** 4.0/5.0 stars _— Harrison P._ [Read full review](https://www.g2.com/fr/survey_responses/salesloft-review-12628860) #### What Are G2 Users Discussing About Salesloft? - [Quelles stratégies innovantes les équipes de vente adoptent-elles avec Salesloft pour améliorer l'engagement des clients et l'efficacité des ventes ?](https://www.g2.com/fr/discussions/what-innovative-strategies-are-sales-teams-adopting-with-salesloft-to-enhance-customer-engagement-and-sales-effectiveness) - [Comment Salesloft est-il utilisé pour améliorer l'efficacité opérationnelle et l'expérience utilisateur dans son domaine spécifique ?](https://www.g2.com/fr/discussions/how-is-salesloft-being-used-to-enhance-operational-efficiency-and-user-experience-in-its-specific-field) - 1 comment - [À quoi sert Salesloft ?](https://www.g2.com/fr/discussions/salesloft-what-is-salesloft-used-for) - 1 comment - [How much does SalesLoft cost?](https://www.g2.com/fr/discussions/how-much-does-salesloft-cost) - [Is SalesLoft a CRM?](https://www.g2.com/fr/discussions/is-salesloft-a-crm) - 6 comments, 1 upvote ### [Nooks](https://www.g2.com/products/nooks/reviews) Nooks is the Agent Workspace for intelligent outbound. We pair human judgment with AI execution so reps spend less time on busywork and more time building real relationships that turn into pipeline. Nooks brings signals, account history, and next-best actions into one multi-channel system for AI sequencing so outbound stays relevant as you scale. Over 100 teams have switched from legacy sequencing tools to Nooks, more than doubling email-sourced pipeline, cutting research time by 90%, and consolidating multiple vendors into one platform. Over 1200 customers, including sophisticated sales orgs at HubSpot, Deel, ZoomInfo, and Rippling use Nooks to generate more pipeline with less context switching. **Average Rating:** 4.8/5.0 **Total Reviews:** 1,656 #### How Do G2 Users Rate Nooks? - **Ease of Use:** 9.3/10 (Category avg: 9.2/10) - **Knowledge Base:** 9.8/10 (Category avg: 8.8/10) - **Leaderboard:** 10.0/10 (Category avg: 8.8/10) - **Playbook Creation:** 9.5/10 (Category avg: 8.5/10) #### Who Is the Company Behind Nooks? - **Seller:** [Nooks](https://www.g2.com/sellers/nooks) - **Company Website:** www.nooks.ai - **HQ Location:** San Francisco, California - **Twitter:** @JoinNooks 390 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=d0985ff2b8e1083fcf100fe495e371b10ac44dcc8c0a734662629503f74b014e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fnooksapp&secure%5Burl_type%5D=linkedin_company_website) 390 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** SDR, Business Development Representative - **Top Industries:** Computer Software, Information Technology and Services - **Company Size:** 50% Medium, 25% Small #### What Do G2 Reviewers Say About Nooks? _AI-generated summary from verified user reviews_ ##### Pros - Users find that Nooks offers **time-saving** features, enhancing efficiency and allowing for more calls in less time. - Users find Nooks to be exceptionally **easy to use** , with a beginner-friendly interface and intuitive navigation. - Users find Nooks enables **exceptional efficiency** with faster dialing and intuitive features that enhance productivity. - Users love the **efficient parallel dialing** feature of Nooks, boosting their call volume and enhancing conversations. - Users value the **efficient lead generation** capabilities of Nooks, enhancing productivity and enabling targeted outreach effectively. ##### Cons - Users face frequent **call issues** with Nooks, including slow connections and frustrating glitches during calls. - Users face **dialer issues** with incorrect numbers being dialed and challenges in connecting with intended contacts. - Users find the **missing features** in Nooks limiting, particularly lacking sorting options and multi-tab operation. - Users face **dialer limitations** with Nooks, including issues with task triggers and double calls to prospects. - Users report **connection issues** with Nooks, including delays and drops during calls, impacting communication quality. #### What Are Recent G2 Reviews of Nooks? **["Nooks Supercharged My Outbound Prospecting With a Fast, Intuitive Dialer"](https://www.g2.com/survey_responses/nooks-review-13172157)** **Rating:** 5.0/5.0 stars _— Deep K._ [Read full review](https://www.g2.com/survey_responses/nooks-review-13172157) **["Significant Boost in Connect Rates with Seamless CRM"](https://www.g2.com/survey_responses/nooks-review-13124572)** **Rating:** 5.0/5.0 stars _— Laura N._ [Read full review](https://www.g2.com/survey_responses/nooks-review-13124572) ### [Spiky](https://www.g2.com/products/spiky/reviews) Spiky is an AI-powered conversation intelligence platform designed to help sales teams enhance their performance by analyzing customer interactions and providing real-time, actionable insights. This innovative solution focuses on optimizing every sales conversation, integrating seamlessly with popular tools to automate workflows and improve deal outcomes, ultimately driving revenue growth. Targeting sales professionals and teams, Spiky is particularly valuable for organizations that prioritize data-driven decision-making and seek to leverage technology to refine their communication strategies. The platform is well-suited for various use cases, including training new sales representatives, enhancing the performance of existing team members, and ensuring adherence to established sales methodologies. By providing insights that inform and guide sales tactics, Spiky helps teams become more effective during customer interactions. A key feature of Spiky is its real-time feedback mechanism, which delivers instant insights during meetings. Sales representatives benefit from immediate evaluations on critical aspects such as speaking pace, tone, talk-to-listen ratio, and overall engagement levels. This capability allows users to adapt their approach on the fly, maximizing the effectiveness of each call. Additionally, Spiky generates AI-driven summaries that capture essential discussion points and action items, significantly reducing the time spent on note-taking and facilitating quicker follow-ups. Spiky's seamless integration with popular Customer Relationship Management (CRM) systems, including Salesforce, HubSpot, and Zoho, ensures that customer data remains current and accurate. This connectivity minimizes the need for manual data entry, allowing sales teams to concentrate on building relationships rather than administrative tasks. Moreover, the platform supports adherence to established sales methodologies like MEDDPICC, analyzing conversations to identify any missing elements such as budget discussions, decision-makers, and next steps, thereby enhancing the overall sales process. To further support sales effectiveness, Spiky offers personalized AI coaching tailored to individual performance metrics. This feature empowers team members to improve their soft skills, objection handling, and overall sales techniques, fostering a culture of continuous improvement within the organization. By leveraging Spiky's comprehensive suite of tools, sales teams can enhance their performance and drive sustainable revenue growth, making it a valuable asset in today’s competitive sales landscape. **Average Rating:** 4.9/5.0 **Total Reviews:** 119 #### How Do G2 Users Rate Spiky? - **Ease of Use:** 9.6/10 (Category avg: 9.2/10) - **Knowledge Base:** 9.6/10 (Category avg: 8.8/10) - **Leaderboard:** 9.6/10 (Category avg: 8.8/10) - **Playbook Creation:** 9.6/10 (Category avg: 8.5/10) #### Who Is the Company Behind Spiky? - **Seller:** [Spiky.ai](https://www.g2.com/sellers/spiky-ai) - **Company Website:** www.spiky.ai - **Year Founded:** 2020 - **HQ Location:** Buffalo, New York - **Twitter:** @spikyAI 238 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=da674a6570c41865b8724d9a8188b5db07ce487d5b88fe03395481853418fd21&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fspiky-ai%2F&secure%5Burl_type%5D=linkedin_company_website) 45 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Founder, Project Manager - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 65% Small, 29% Medium #### What Do G2 Reviewers Say About Spiky? _AI-generated summary from verified user reviews_ ##### Pros - Users admire the **exceptional accuracy** of Spiky, noting its ability to capture every key detail seamlessly. - Users value the **real-time coaching and analysis** provided by Spiky, significantly improving sales performance and outcomes. - Users value the **effortless automation** of Spiky, allowing them to focus on conversations rather than note-taking. - Users love how Spiky saves time by **automatically generating notes and reminders** , making follow-ups effortless and efficient. - Users love that Spiky offers **effortless note-taking and actionable insights** , making follow-ups and meeting adjustments seamless. ##### Cons - Users note **missing features** like synchronization limitations and AI quality issues, but acknowledge ongoing development efforts. - Users highlight **sharing issues** with Spiky, particularly in distinguishing speakers during in-person meetings, affecting note accuracy. - Users experience **accuracy issues** with transcripts when selling to international companies, but find it manageable. - Users experience **AI inaccuracy** during meetings, leading to mixed notes and misassigned action items due to voice recognition limitations. - Users face a **recognition limitation** with Spiky in in-person meetings, causing confusion in notes and action items. #### What Are Recent G2 Reviews of Spiky? **["Secure, Actionable AI for Closing More Deals"](https://www.g2.com/survey_responses/spiky-review-13194360)** **Rating:** 4.0/5.0 stars _— A O._ [Read full review](https://www.g2.com/survey_responses/spiky-review-13194360) **["A Game-Changer for Customer Success: Nothing falls through the cracks anymore"](https://www.g2.com/survey_responses/spiky-review-12767089)** **Rating:** 4.5/5.0 stars _— Verified User in Information Technology and Services_ [Read full review](https://www.g2.com/survey_responses/spiky-review-12767089) ### [Siro](https://www.g2.com/products/siro/reviews) The AI Engine Behind High-Performing Field Teams – actionable insights from in-person sales conversations drive better decisions, targeted sales coaching, and higher revenue growth. Siro records, transcribes, and analyzes in-person sales conversations to create actionable insights—boosting revenue, enabling coaching, and detecting opportunities proactively—all while automating hours of rep admin per week. With Siro, teams replace guesswork with data and win more contracts. On average, Siro customers see: 20% revenue growth 9% higher close rates 8% larger ticket sizes Siro puts tens of millions of conversations to work — for everyone generating revenue on the frontlines of your business. The patterns that separate winners from losers? We found them. Now Siro pushes that institutional knowledge to every person, automatically, for every conversation. Before they walk in, Siro has already briefed them. By the time they're done, Siro's written the follow-up and updated the CRM. And that night, Siro runs the roleplay that makes them better tomorrow. Built for teams who sell face to face, over the phone, and everywhere a real conversation closes a deal. Your competitors' teams learn one conversation at a time. Yours learn from millions. For decades, in-person sales has been a black box. Without visibility into customer conversations, sales leaders have relied on gut instinct, occasional ride-alongs, and second-hand summaries to gauge performance. Recording technology creates full transparency into these interactions—revealing a gap between perception and reality in professionalism, team performance, and revenue capture. AI-driven analysis now closes this gap faster by turning conversation insights into revenue-generating actions. Performance and coaching - Real-time coaching: Practice objection handling and pitch delivery on the way to appointments, with AI coaching that helps reps arrive confident and prepared for the specific customer scenario - Prioritized coaching: Siro analyzes conversation patterns across your entire organization to surface the highest-impact coaching moments—guiding managers to focus on the skills and behaviors that move the revenue needle, not just volume metrics - Be in eight places at once: Sales leaders can now coach effectively across geographies and territories without constant travel, because Siro makes remote coaching as effective as in-person ridealongs - Standards-driven accountability: Transform subjective performance reviews into objective skill assessments by measuring process adherence, objection handling, and value articulation across every conversation—creating consistent expectations regardless of location or tenure - Institutional knowledge transfer: Siro captures and codifies what makes top performers successful, then makes those techniques discoverable and repeatable—turning in-group knowledge into scalable best practices that accelerate ramp time and reduce performance variance - Real-time performance visibility: Replace monthly ridealongs and delayed feedback loops with continuous insight into team execution—so leaders can intervene early and reinforce winning behaviors before it’s too late - Learn from the best: Create a library of real conversation snippets for onboarding and training - Establish a culture of continuous improvement: Give reps “game film” for self-coaching, benchmarks to create learning feedback loops, and the tools to identify winning behaviors at scale - Retain talent: Siro helps leaders lower attrition by helping reps ramp quickly with real examples from top performers Customer Intelligence - Real-time organizational awareness: Siro continuously analyzes every field conversation to give leaders a live pulse on customer sentiment, competitive pressure, and rep performance - Proactive threat & opportunity detection: Siro identifies emerging risks, objection spikes, competitor trends, and stalled-deal patterns — with recommended actions for each business unit - Distills thousands of conversations into executive insights on what’s driving wins/losses, what top reps do differently, and which levers will move revenue - Quantified intelligence for decision-making: Siro sizes the magnitude of issues (e.g., product gaps, messaging failures, new objections) so leaders know what’s urgent, what’s noise, and where to invest - Enterprise-grade Voice of Customer: Siro creates a unified, structured dataset of customer needs, pain points, objections, and competitive mentions that Marketing, Product, Sales, and Ops can all act on - Brand representation monitoring: Siro reveals the gap between how leadership intends the brand to be positioned and how it’s actually presented in the field - Cross-sell, upsell & reactivation insights: Siro surfaces and ranks high-probability revenue opportunities across teams, complete with key conversation moments and recommended follow-ups - Integrations that enhance your entire stack: Siro feeds structured insights into CRM, BI tools, and data warehouses to enrich forecasting, attribution, segmentation, and reporting - Brand Marketing Attribution: double down on Marketing programs that work by having a unified record of how customers heard about you Rep workflow efficiency - Intelligent appointment preparation: Siro briefs reps on customer history, previous interactions, and relevant context before they walk in the door—replacing scattered research with comprehensive pre-appointment intelligence - Automate quotes and admin: Siro handles the post-appointment administrative burden—generating accurate quotes, completing required documentation, and ensuring compliance without manual data entry - Stay on top of it: Siro consolidates scattered follow-up tasks, CRM updates, and next steps into a single, prioritized workflow that keeps reps focused on high-value activities instead of administrative overhead - Seamless CRM integration: Field data flows automatically into your existing systems with proper formatting and categorization—creating a reliable record of customer interactions without rep intervention - 5+ hours back per week: By eliminating note taking, CRM data entry, follow-up email drafting, and documentation tasks, Siro returns substantial selling time to every rep—time that directly converts to additional appointments and revenue - Personalize customer communications: Data recorded and extracted using Siro powers more customized and effective follow-up emails and texts with prospects. **Average Rating:** 5.0/5.0 **Total Reviews:** 26 #### How Do G2 Users Rate Siro? - **Ease of Use:** 9.6/10 (Category avg: 9.2/10) - **Knowledge Base:** 9.5/10 (Category avg: 8.8/10) - **Leaderboard:** 9.4/10 (Category avg: 8.8/10) - **Playbook Creation:** 9.0/10 (Category avg: 8.5/10) #### Who Is the Company Behind Siro? - **Seller:** [Siro](https://www.g2.com/sellers/siro) - **Year Founded:** 2020 - **HQ Location:** New York, NY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=270b1ec9c5f90858e14c0c7c1b6f0b8e2c714b7e5f37d5efe53230298ca9410c&secure%5Burl%5D=http%3A%2F%2Fwww.linkedin.com%2Fcompany%2F67121671&secure%5Burl_type%5D=linkedin_company_website) 126 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Renewables & Environment - **Company Size:** 54% Small, 42% Medium #### What Do G2 Reviewers Say About Siro? _AI-generated summary from verified user reviews_ ##### Pros - Users appreciate the **exceptional customer support** from Siro, making onboarding and usage straightforward and efficient. - Users love how Siro enables **efficient organization and searchability** of recordings for their teams, enhancing daily use. - Users value the **ease of use** of Siro, appreciating its effective organization and helpful training support. - Users commend the **easy setup** of Siro, noting excellent support and training for streamlined onboarding. ##### Cons - Users desire improved **integration with Enzy** and better battery efficiency for a smoother experience with Siro. - Users desire **missing features** like improved battery efficiency and direct Enzy integrations for better functionality. #### What Are Recent G2 Reviews of Siro? **["This does as advertised and their staff goes above and beyond to get the best results for their us!"](https://www.g2.com/survey_responses/siro-review-11488798)** **Rating:** 5.0/5.0 stars _— Russell S._ [Read full review](https://www.g2.com/survey_responses/siro-review-11488798) **["Game film for the game room!"](https://www.g2.com/survey_responses/siro-review-9701456)** **Rating:** 5.0/5.0 stars _— Brian S._ [Read full review](https://www.g2.com/survey_responses/siro-review-9701456) ### [Fireflies.ai](https://www.g2.com/products/fireflies-ai/reviews) Fireflies is an AI voice assistant that helps transcribe, summarize take notes, and complete actions during meetings. Our AI assistant, Fred, integrates with all the leading web-conferencing platforms in the world like Zoom, Google Meet, Webex, & Microsoft Teams along with business applications like Hubspot, Slack, Trello, Asana, Salesforce, and more. Record: Instantly record meetings across all major web-conferencing platforms. Invite Fireflies or have it automatically capture them. Transcribe: Fireflies can transcribe live meetings or audio files that you upload. Skim the transcripts & listen to the audio simultaneously. Summarize: AI Super Summaries provides you with detailed meeting overviews, outlines, meeting notes, keywords and action items. Quickly track and skim through an entire meeting in 5 minutes! Collaborate: Add comments & flag important moments on calls for teammates to easily review. Search: Review an hour long call in less than 5 minutes. Filter to action items, dates, metrics, and other important topics. Integrate: Your meeting notes, transcripts, and recordings are more valuable when they are automatically synced with tools and platforms you already use. Log meeting notes, transcripts, and recordings in your CRM & collaboration apps like Salesforce, Hubspot, Slack, Zapier, and lots more. Analyze: Conversation Intelligence generates insights around talk time, topic trends, sentiment, and much more. The conversation intelligence suite allows you to identify what’s working and what is not on calls. Insights help you coach your sales team to close more deals. They help your recruiters hire top talent faster by identifying trends across candidate interviews. Your entire organization can build better products by tuning into the voice of your customer. Discover what messaging works and what doesn’t from customer and team interactions. **Average Rating:** 4.7/5.0 **Total Reviews:** 749 #### How Do G2 Users Rate Fireflies.ai? - **Ease of Use:** 9.3/10 (Category avg: 9.2/10) - **Knowledge Base:** 8.6/10 (Category avg: 8.8/10) - **Leaderboard:** 7.8/10 (Category avg: 8.8/10) - **Playbook Creation:** 8.2/10 (Category avg: 8.5/10) #### Who Is the Company Behind Fireflies.ai? - **Seller:** [Fireflies.ai](https://www.g2.com/sellers/fireflies-ai) - **Year Founded:** 2016 - **HQ Location:** San Francisco, CA - **Twitter:** @firefliesai 7,516 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=2274dcd1ef3157ea6d112b166043133401faf4bdbaff18e1b16ac1e805199334&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F10931378&secure%5Burl_type%5D=linkedin_company_website) 130 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** CEO, Founder - **Top Industries:** Consulting, Marketing and Advertising - **Company Size:** 78% Small, 18% Medium #### What Do G2 Reviewers Say About Fireflies.ai? _AI-generated summary from verified user reviews_ ##### Pros - Users highlight the **accurate real-time transcription** of Fireflies.ai, making meeting management seamless and efficient. - Users love the **ease of use** of Fireflies.ai, finding it simple to configure and highly accurate. - Users appreciate the **high accuracy** of Fireflies.ai's transcription, enhancing comprehension and ease of use significantly. - Users love the **time-saving features** of Fireflies.ai, transforming their productivity during video meetings effortlessly. - Users appreciate the **high accuracy** of Fireflies.ai transcripts, noting significant improvements over previous transcription tools. ##### Cons - Users note occasional **AI inaccuracy** , such as misidentifying action items, but find it manageable overall. - Users struggle with **navigation and privacy concerns** regarding meeting management, affecting their overall experience with Fireflies.ai. - Users find Fireflies.ai to be **expensive** , especially for personal use and additional AI features required. - Users express concerns about **AI limitations** regarding data transparency, privacy, and the need for improved functionality. - Users find the **poor summarization** of Fireflies.ai complicates sharing and editing meeting notes effectively. #### What Are Recent G2 Reviews of Fireflies.ai? **["Great Automated Summaries, Seamless Slack/CRM Sync, and a Lifesaving Global Search"](https://www.g2.com/survey_responses/fireflies-ai-review-12754153)** **Rating:** 4.0/5.0 stars _— Denis M._ [Read full review](https://www.g2.com/survey_responses/fireflies-ai-review-12754153) **["Fireflies Keeps Me 100% Present—Accurate Summaries, Simple UI, Seamless CRM Integration"](https://www.g2.com/survey_responses/fireflies-ai-review-13058770)** **Rating:** 4.5/5.0 stars _— Pasi R._ [Read full review](https://www.g2.com/survey_responses/fireflies-ai-review-13058770) #### What Are G2 Users Discussing About Fireflies.ai? - [How has Fireflies.ai supported your meeting transcription, and what features do you find most useful?](https://www.g2.com/discussions/how-has-fireflies-ai-supported-your-meeting-transcription-and-what-features-do-you-find-most-useful) - 2 comments - [Does fireflies AI work with teams?](https://www.g2.com/discussions/fireflies-ai-does-fireflies-ai-work-with-teams) - 2 comments, 1 upvote - [Does fireflies AI work with teams?](https://www.g2.com/discussions/does-fireflies-ai-work-with-teams) - 1 comment, 1 upvote - [Does fireflies Ai record video?](https://www.g2.com/discussions/fireflies-ai-does-fireflies-ai-record-video) - 1 comment, 1 upvote - [Does fireflies Ai record video?](https://www.g2.com/discussions/does-fireflies-ai-record-video) - 5 comments, 2 upvotes ### [GTM Studio - Powered by ZoomInfo](https://www.g2.com/products/gtm-studio-powered-by-zoominfo/reviews) Note: GTM Studio is the upgraded version of ZoomInfo Marketing and ZoomInfo Operations. GTM Studio is ZoomInfo's AI-powered go-to-market canvas that unifies signals, systems, and teams in one intelligent workspace so plays fire automatically, moments aren't missed, and reps always know what to do next. Designed for RevOps and marketing teams, GTM Studio eliminates tool sprawl by connecting CRM, marketing, sales, and third-party data into a single live canvas - giving every team a complete, AI-ready view of their market. At the core of GTM Studio is built-in waterfall enrichment that automatically fills in missing contact and account data across 25+ vendors, so the data powering every play is always complete and actionable. AI-powered insights surface buying signals in real time, helping teams respond to in-market buyers in under five minutes - before competitors have even pulled a list. Every insight is grounded in your ICP, so GTM decisions are faster, sharper, and more informed. GTM Studio is built for speed to execution. A library of pre-built plays - including inbound acceleration, champion tracking, and competitive displacement - can be launched in a single click, with no tickets, no engineering support, and no waiting. Custom plays can be designed, tested, and scaled without code or developer involvement, compressing what used to take weeks into minutes. Specialized AI agents handle enrichment, scoring, routing, and message creation automatically, so teams stay focused on results rather than operations. GTM Studio integrates with the tools revenue teams already rely on - Salesforce, HubSpot, Salesloft, Gong, Slack, and 50+ more - ensuring signals flow freely across the stack and execution happens without friction. Built-in analytics measure what's working in real time, while automated workflows and alerts keep teams responsive to every change in GTM data. The result is a GTM motion that runs on its own - where top-performing teams launch more than 50 plays per quarter, expansion campaigns that once took three weeks go live in 30 minutes, and every seller always knows exactly where to focus next. **Average Rating:** 4.5/5.0 **Total Reviews:** 3,395 #### How Do G2 Users Rate GTM Studio - Powered by ZoomInfo? - **Ease of Use:** 8.8/10 (Category avg: 9.2/10) - **Knowledge Base:** 8.7/10 (Category avg: 8.8/10) - **Leaderboard:** 8.4/10 (Category avg: 8.8/10) - **Playbook Creation:** 8.4/10 (Category avg: 8.5/10) #### Who Is the Company Behind GTM Studio - Powered by ZoomInfo? - **Seller:** [ZoomInfo](https://www.g2.com/sellers/zoominfo-26a9872a-d61e-4832-ab53-5e972b230706) - **Company Website:** www.zoominfo.com - **Year Founded:** 2000 - **HQ Location:** Vancouver, WA - **Twitter:** @ZoomInfo 23,515 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=bd618c71d6b4b0acc542c8b46079b4c9423a65a072ce8f8590d4f3ed35e8aebb&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fzoominfo%2F&secure%5Burl_type%5D=linkedin_company_website) 4,221 employees on LinkedIn® #### Who Uses This Product? - **Top Industries:** Information Technology and Services, Computer Software - **Company Size:** 63% Medium, 24% Large #### What Do G2 Reviewers Say About GTM Studio - Powered by ZoomInfo? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **accurate B2B contact data** and intuitive filtering options, enhancing targeted prospecting and campaign efficiency. - Users appreciate the **accuracy of data and intent signals** , enhancing their lead generation and targeting efforts effectively. - Users find **GTM Studio easy to use** , enhancing lead enrichment with simple segmentation and sorting options. - Users value the **reliable and accurate B2B contact data** from GTM Studio, enhancing campaign targeting and efficiency. - Users value the **reliable and accurate B2B contact data** offered by GTM Studio, enhancing their targeting and campaign efficiency. ##### Cons - Many users find the **pricing too high** for small teams, making it less accessible for their needs. - Users experience **data inaccuracy** , with outdated information and missing data for niche roles affecting reliability. - Users note that the **high pricing** may not be suitable for smaller teams with limited budgets. - Users find the **learning curve steep** initially due to the platform's complexity and extensive features. - Users find the **complex interface** of GTM Studio challenging initially, requiring training to navigate effectively. #### What Are Recent G2 Reviews of GTM Studio - Powered by ZoomInfo? **["Amazing Platform That Helps Marketers Bridge the Gap with your Audience"](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370)** **Rating:** 5.0/5.0 stars _— Verified User in Hospital & Health Care_ [Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9742370) **["Account Exectuive"](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756)** **Rating:** 5.0/5.0 stars _— Alex P._ [Read full review](https://www.g2.com/survey_responses/gtm-studio-powered-by-zoominfo-review-9414756) #### What Are G2 Users Discussing About GTM Studio - Powered by ZoomInfo? - [What impact has Chorus by ZoomInfo had on the enhancement of sales conversations and customer insights?](https://www.g2.com/discussions/what-impact-has-chorus-by-zoominfo-had-on-the-enhancement-of-sales-conversations-and-customer-insights) - [What is Chorus.ai used for?](https://www.g2.com/discussions/what-is-chorus-ai-used-for) - [What is ZoomInfo MarketingOS used for?](https://www.g2.com/discussions/what-is-zoominfo-marketingos-used-for) - [What are ZoomInfo scoops?](https://www.g2.com/discussions/what-are-zoominfo-scoops) - [What information does ZoomInfo provide?](https://www.g2.com/discussions/what-information-does-zoominfo-provide) ### [Second Nature AI](https://www.g2.com/products/second-nature-ai/reviews) Second Nature is a cutting-edge AI role play training solution designed to enhance onboarding, development, and coaching for teams at scale. This innovative platform allows users to create realistic role play training simulations, enabling teams to practice various conversations with human-like AI avatars. By fostering a practice-based learning environment, Second Nature helps employees build confidence, refine their skills, and ultimately drive better results in their roles. Targeted primarily at organizations looking to streamline their training processes, Second Nature is particularly beneficial for companies that prioritize employee development and effective onboarding. The platform caters to a wide range of industries, making it suitable for sales teams, customer service representatives, and any personnel that require strong communication skills. With its ability to simulate real-world scenarios, Second Nature provides a unique opportunity for teams to engage in hands-on practice that traditional training methods often lack. One of the standout features of Second Nature is its ease of use. Users can create role play simulations in just minutes by typing a few prompts or uploading existing training materials. This flexibility allows organizations to quickly adapt their training programs to meet evolving needs. Additionally, Second Nature seamlessly integrates with various Learning Management Systems (LMS) via SCORM or LTI, including popular platforms like Workday, Adobe Learning Manager, and Cornerstone. This ensures that companies can incorporate Second Nature into their existing training frameworks without disruption. The platform's analytics capabilities further enhance its value proposition. Second Nature provides comprehensive insights into employee performance, usage details, and session overviews, allowing organizations to identify what is working well and where improvements can be made. By leveraging these analytics, companies can make informed decisions about their training strategies, ultimately leading to improved proficiency and reduced onboarding time by up to 30%. Powered by generative AI and machine learning, Second Nature delivers immersive role-play simulations that engage users in natural-language conversations. The AI-driven personas are designed to ask questions, pose objections, and adjust their tone, creating a dynamic learning experience. After each session, the AI evaluates participants on knowledge accuracy, conversational style, and essential soft skills such as clarity and confidence. This rigorous assessment ensures that employees are not only learning but are also prepared to apply their skills effectively in real-world situations. With its proven performance, Second Nature has become a trusted solution for leading companies like Adobe, Oracle, and T-Mobile, solidifying its position as a leader in AI role play training. **Average Rating:** 4.7/5.0 **Total Reviews:** 389 #### How Do G2 Users Rate Second Nature AI? - **Ease of Use:** 9.4/10 (Category avg: 9.2/10) - **Knowledge Base:** 9.5/10 (Category avg: 8.8/10) - **Leaderboard:** 9.6/10 (Category avg: 8.8/10) - **Playbook Creation:** 9.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind Second Nature AI? - **Seller:** [Second Nature](https://www.g2.com/sellers/second-nature) - **Company Website:** secondnature.ai - **Year Founded:** 2018 - **HQ Location:** New York, NY - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=cf9562852e616f2d3c765f8dbd0f05efd2db98ae53057fe022b99a1676d2382e&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2Fsecond-nature-ai%2F&secure%5Burl_type%5D=linkedin_company_website) 85 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Sales Manager, Security Engineer - **Top Industries:** Information Technology and Services, Insurance - **Company Size:** 45% Large, 42% Medium #### What Do G2 Reviewers Say About Second Nature AI? _AI-generated summary from verified user reviews_ ##### Pros - Users value the **sales skill enhancement** provided by Second Nature AI, boosting confidence and engagement in training. - Users appreciate the **ease of use** of Second Nature AI, facilitating effective training and user-friendly experiences. - Users value the **AI integration** of Second Nature AI, enhancing training and performance tracking for sales reps. - Users appreciate the **flexible training options** of Second Nature AI, enhancing skill development and performance for sales reps. - Users value the **interactive AI experience** with Jenny, enhancing learning and confidence during training sessions. ##### Cons - Users experience frustrating moments due to **inaccurate information** , leading to mismatched answers and misunderstandings during conversations. - Users find the **learning curve steep** for newcomers, requiring time to adapt to Second Nature AI's features. - Users find that **AI inaccuracies** lead to frustration due to mismatched answers and inconsistent responses during conversations. - Users find the **lack of interactivity** frustrating, as it disrupts the flow and limits engagement during sessions. - Users find **language issues** hinder accessibility and effectiveness, especially for non-English speakers using Second Nature AI. #### What Are Recent G2 Reviews of Second Nature AI? **["Cuts the mocks a manager has to run"](https://www.g2.com/survey_responses/second-nature-ai-review-13233804)** **Rating:** 5.0/5.0 stars _— Travis J._ [Read full review](https://www.g2.com/survey_responses/second-nature-ai-review-13233804) **["Keeps a complex sale grounded in substance"](https://www.g2.com/survey_responses/second-nature-ai-review-13237101)** **Rating:** 5.0/5.0 stars _— Vincent F._ [Read full review](https://www.g2.com/survey_responses/second-nature-ai-review-13237101) #### What Are G2 Users Discussing About Second Nature AI? - [What is Second Nature AI used for?](https://www.g2.com/discussions/what-is-second-nature-ai-used-for) - 1 comment ### [Balto](https://www.g2.com/products/balto/reviews) Balto is the AI workforce for the contact center. Balto delivers a complete contact center solution in a single license, uniting best-in-class Agent Assist, QA, Compliance, Coaching, Notes, and Insights in one cohesive platform. The result is value at every level of the organization: agents perform better, QA teams eliminate manual reviews, supervisors can coach at scale, and executive leaders gain clear visibility into conversation-driven business trends. Top-performing contact centers rely on Balto to protect revenue, reduce compliance risk, and improve customer experiences. To date, Balto has guided 500M+ conversations, supports 300+ customers, and leads our G2 category with 500+ five-star reviews. Products Include: - Real-Time Guidance (Agent Assist): Balto automatically provides agents with resources in real-time. - Quality Assurance: Balto automatically scores interactions. - Compliance: Balto automatically flags compliance issues. - Coaching: Balto automatically surfaces and delivers coaching recommendations. - Notes: Balto automatically summarizes conversations. - Insights: Balto automatically extracts insights from conversation data. **Average Rating:** 4.8/5.0 **Total Reviews:** 580 #### How Do G2 Users Rate Balto? - **Ease of Use:** 9.6/10 (Category avg: 9.2/10) - **Knowledge Base:** 9.4/10 (Category avg: 8.8/10) - **Leaderboard:** 9.3/10 (Category avg: 8.8/10) - **Playbook Creation:** 9.3/10 (Category avg: 8.5/10) #### Who Is the Company Behind Balto? - **Seller:** [Balto](https://www.g2.com/sellers/balto) - **Company Website:** www.balto.ai - **Year Founded:** 2017 - **HQ Location:** St Louis, US - **Twitter:** @balto\_ai 243 Twitter followers - **LinkedIn® Page:** [www.linkedin.com](https://www.g2.com/external_clickthroughs/record?secure%5Bsource_type%5D=product_profile&secure%5Btoken%5D=3cc9e9cbafaa6a63e7a778747e3b37acb55b15f89faccf9bcef7de766a902726&secure%5Burl%5D=https%3A%2F%2Fwww.linkedin.com%2Fcompany%2F16265721%2F&secure%5Burl_type%5D=linkedin_company_website) 162 employees on LinkedIn® #### Who Uses This Product? - **Who Uses This:** Medicare Sales Representative, MSR - **Top Industries:** Insurance, Consumer Services - **Company Size:** 48% Medium, 24% Large #### What Do G2 Reviewers Say About Balto? _AI-generated summary from verified user reviews_ ##### Pros - Users find Balto to be **easy to use** , enhancing their performance and providing seamless access to notes and calls. - Users find Balto's **time-saving features** invaluable, streamlining calls and enhancing customer interactions effortlessly. - Users praise Balto for its **accuracy** , providing reliable support that enhances performance during calls and transactions. - Users admire the **call recording feature** of Balto for its accuracy and detailed summaries of each call. - Users rave about Balto's **immediate support and guidance** , enhancing efficiency and boosting confidence during client interactions. ##### Cons - Users face **call issues** with Balto, including bugs, app timeouts, and difficulties retrieving past call notes. - Users experience **accuracy issues** with Balto, finding it vague and sometimes not responsive to their input. - Users find Balto's suggestions to be **inaccurate and sometimes vague** , which hampers effective communication during calls. - Users are frustrated by the **missing features** in Balto, including disappearing prompts and data loss on connection issues. - Users often experience **pop-up issues** with Balto, finding them obstructive and distracting during calls, impacting workflow. #### What Are Recent G2 Reviews of Balto? **["Balto Keeps Calls Confident, Compliant, and Natural with Real-Time Coaching"](https://www.g2.com/survey_responses/balto-review-12794530)** **Rating:** 5.0/5.0 stars _— Schantera M._ [Read full review](https://www.g2.com/survey_responses/balto-review-12794530) **["The Pros and Cons of using Balto."](https://www.g2.com/survey_responses/balto-review-9832751)** **Rating:** 4.0/5.0 stars _— Eric M._ [Read full review](https://www.g2.com/survey_responses/balto-review-9832751) #### What Are G2 Users Discussing About Balto? - [What is Balto used for?](https://www.g2.com/discussions/what-is-balto-used-for) - ‹ Prev‹ Prev - 1 - [2](/categories/sales-coaching/small-business?open_modal_url=%2Fproducts%2Fagentforce-sales-formerly-salesforce-sales-cloud%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fsales-coaching%252Fsmall-business%26source%3Dcategory&order=g2_score&page=2#product-list) - [3](/categories/sales-coaching/small-business?open_modal_url=%2Fproducts%2Fagentforce-sales-formerly-salesforce-sales-cloud%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fsales-coaching%252Fsmall-business%26source%3Dcategory&order=g2_score&page=3#product-list) - [4](/categories/sales-coaching/small-business?open_modal_url=%2Fproducts%2Fagentforce-sales-formerly-salesforce-sales-cloud%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fsales-coaching%252Fsmall-business%26source%3Dcategory&order=g2_score&page=4#product-list) - [5](/categories/sales-coaching/small-business?open_modal_url=%2Fproducts%2Fagentforce-sales-formerly-salesforce-sales-cloud%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fsales-coaching%252Fsmall-business%26source%3Dcategory&order=g2_score&page=5#product-list) - [Next ›Next ›](/categories/sales-coaching/small-business?open_modal_url=%2Fproducts%2Fagentforce-sales-formerly-salesforce-sales-cloud%2Fwishlists%3Fhost_path%3D%252Fcategories%252Fsales-coaching%252Fsmall-business%26source%3Dcategory&order=g2_score&page=2#product-list) Spotlight Categories [Communication Platform as a Service (cPaaS) Platforms](https://www.g2.com/categories/communication-platform-as-a-service) [Contract Lifecycle Management (CLM) Software](https://www.g2.com/categories/contract-lifecycle-management-clm) [Survey Software](https://www.g2.com/categories/survey) [Data Science and Machine Learning Platforms](https://www.g2.com/categories/data-science-and-machine-learning-platforms) [Chatbots Software](https://www.g2.com/categories/chatbots) Similar Categories - [AI Sales Roleplay Tools](/categories/ai-sales-roleplay-tools) - [Conversation Intelligence](/categories/conversation-intelligence) - [Digital Sales Room](/categories/digital-sales-room) - [Email Tracking](/categories/email-tracking) - [Lead-to-Account Matching and Routing](/categories/lead-to-account-matching-and-routing) - [Outbound Call Tracking](/categories/outbound-call-tracking) - [Sales Enablement](/categories/sales-enablement) - [Sales Engagement](/categories/sales-engagement) - [Salesforce CRM Document Generation](/categories/salesforce-crm-document-generation) - [Sales Performance Management](/categories/sales-performance-management) - [Sales Planning](/categories/sales-planning) - [Sales Training and Onboarding](/categories/sales-training-and-onboarding) [Browse Sales Coaching Themes](/categories/sales-coaching/themes)