UC

Verified User in Consumer Services

Enterprise (> 1000 emp.)

10/25/2018

Business partner of the seller or seller's competitor, not included in G2 scores.

"salesforce"

2/5

What do you like best about Agentforce Revenue Management (formerly Salesforce Revenue Cloud)?

very easy to use sales force is a staple in my job. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Revenue Management (formerly Salesforce Revenue Cloud)?

no problems - easy to sort through everything Review collected by and hosted on G2.com.

IL

Israel L.

Chief Operating Officer

Marketing and Advertising

Mid-Market (51-1000 emp.)

7/5/2018

"Customizable but too many tweaks "

2/5

What do you like best about Agentforce Revenue Management (formerly Salesforce Revenue Cloud)?

How bare boned it can be! Customizable to any user Review collected by and hosted on G2.com.

What do you dislike about Agentforce Revenue Management (formerly Salesforce Revenue Cloud)?

Too much ‘click this’’click that’. Needs to work more efficiently Review collected by and hosted on G2.com.

Recommendations to others considering Agentforce Revenue Management (formerly Salesforce Revenue Cloud):

- be ready for a long process of building reports Review collected by and hosted on G2.com.

What problems is Agentforce Revenue Management (formerly Salesforce Revenue Cloud) solving and how is that benefiting you?

Efficiently monitor the sales process Review collected by and hosted on G2.com.

AG

Alexandra G.

Manager of Business Systems

Mid-Market (51-1000 emp.)

8/29/2017

"Pricey, support is lacking, and not intuitive at all"

2/5

What do you like best about Agentforce Revenue Management (formerly Salesforce Revenue Cloud)?

I like that it's directly integrated with Salesforce, so that as I get to know my way around new Salesforce capabilities, applications, and configurations, CPQ usually follows along and can work well as a now native Salesforce service. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Revenue Management (formerly Salesforce Revenue Cloud)?

My sales team has avoided using CPQ because it's not intuitive and difficult to edit the way they want because of the lack of configurations we've set up. When I want to add configurations or change aspects about our CPQ and quoting process, this effort is extremely tedious and nonsensical at times. I have more complaints about their support team than any other service/product we use because they're not responsive, and when they are responsive, they direct you to the community page where it's full of support folks or others that are just as non-responsive. Their "WYSIWYG" editor for editing quote templates and content is actually not that AT ALL and doesn't make sense when using HTML. Review collected by and hosted on G2.com.

Recommendations to others considering Agentforce Revenue Management (formerly Salesforce Revenue Cloud):

I honestly think that if you have the budget, go with something else. Something where high end support is INCLUDED in your package so that you're not scrambling to get professional, comprehendible quotes out to customers in order to keep your business running smoothly and hitting sales goals. They did give us a nice discount in the beginning, but that's not always important when there are other things more important like paying for good support/customer service. Review collected by and hosted on G2.com.

What problems is Agentforce Revenue Management (formerly Salesforce Revenue Cloud) solving and how is that benefiting you?

We're attempting to create professional quote templates and order forms, but it's taken months to figure this out. We also still struggle with trying to get a decent implementation of the quoting experience for our sales team - so for example, how to bundle products, product renewals, packages, etc. are all confusing and the math for the amounts and discounts don't always add up based on behavior of the user in the CPQ system. Review collected by and hosted on G2.com.

UI

Verified User in Internet

Mid-Market (51-1000 emp.)

5/17/2018

"Horrible product "

1.5/5

What do you like best about Agentforce Revenue Management (formerly Salesforce Revenue Cloud)?

Yes cpq is quicker than the alternative (in our case) but not the best... its glitchy and takes too many clicks to get to the point Review collected by and hosted on G2.com.

What do you dislike about Agentforce Revenue Management (formerly Salesforce Revenue Cloud)?

It takes too many clicks to complete an order. Loading takes forever in between clicks Review collected by and hosted on G2.com.

UH

Verified User in Health, Wellness and Fitness

Mid-Market (51-1000 emp.)

1/8/2018

"Didn’t have much use for this"

1.5/5

What do you like best about Agentforce Revenue Management (formerly Salesforce Revenue Cloud)?

Nothing really impressed me with this software Review collected by and hosted on G2.com.

What do you dislike about Agentforce Revenue Management (formerly Salesforce Revenue Cloud)?

The speed was bad and also forced system lockup’s Review collected by and hosted on G2.com.

UA

Verified User in Airlines/Aviation

Enterprise (> 1000 emp.)

11/15/2017

"Poor Usability"

2/5

What do you like best about Agentforce Revenue Management (formerly Salesforce Revenue Cloud)?

Not enough time to find pros with the system. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Revenue Management (formerly Salesforce Revenue Cloud)?

I found the interface hard to navigate and control. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

11/9/2017

"Free shirt"

2/5

What do you like best about Agentforce Revenue Management (formerly Salesforce Revenue Cloud)?

I use skuid to overhaul my salesforce and cpq experience Review collected by and hosted on G2.com.

What do you dislike about Agentforce Revenue Management (formerly Salesforce Revenue Cloud)?

i do not like salesforce out of the box Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Mid-Market (51-1000 emp.)

1/23/2017

"The CRM"

1.5/5

What do you like best about Agentforce Revenue Management (formerly Salesforce Revenue Cloud)?

Works pretty fast as far as providing a quote Review collected by and hosted on G2.com.

What do you dislike about Agentforce Revenue Management (formerly Salesforce Revenue Cloud)?

Hard to sample pricing without an opportunity created Review collected by and hosted on G2.com.

Recommendations to others considering Agentforce Revenue Management (formerly Salesforce Revenue Cloud):

Make it easier to draft and edit pricing. Review collected by and hosted on G2.com.

What problems is Agentforce Revenue Management (formerly Salesforce Revenue Cloud) solving and how is that benefiting you?

Looking to manage pipeline more effectively. Review collected by and hosted on G2.com.

UC

Verified User in Computer Software

Mid-Market (51-1000 emp.)

12/21/2016

"This is my Review"

2/5

What do you like best about Agentforce Revenue Management (formerly Salesforce Revenue Cloud)?

It is organized and easy to navigate. Keeps the pipeline organized. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Revenue Management (formerly Salesforce Revenue Cloud)?

Looks very outdated for a modern software solution. Could be laid out a bit cleaner. Review collected by and hosted on G2.com.