vrinda P.
VP
vrinda P.
Specialized service Customer Expert I
Enterprise (> 1000 emp.)
"Versatile and Easy to Use, But Occasionally Glitchy"
5/5
What do you like best about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

I find the system operation easy and appreciate that the initial setup was very easy. I also like that I can use it for multiple purposes, especially when connecting with any customers. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

Sometimes system glitches, and server errors. Review collected by and hosted on G2.com.

Manuel F.
MF
Manuel F.
Senior Engineer Software
Small-Business (50 or fewer emp.)
"Agentic CNX"
4.5/5
What do you like best about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

It's all integrated with d360, agents doing good stuff Review collected by and hosted on G2.com.

What do you dislike about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

Not sure if its possible to connect external not model data Review collected by and hosted on G2.com.

ian p.
IP
ian p.
Salesforce architect
Mid-Market (51-1000 emp.)
"Complete Platform, But Complex Initial Setup"
4.5/5
What do you like best about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

I like the robustness of Salesforce Marketing Cloud, which meets the needs of large companies and complex processes well. The integration with Facebook and Google Ads is very useful, as are the automation capabilities and journeys. The configurations via SQL greatly facilitate the customization of journeys and campaigns. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

At first, I found the platform a bit complex due to the number of configurations required. Over time, I realize that some configurations of the marketing cloud have become more complex, especially in reading the database. I also miss having a complete view of the system and believe that the platform could have a greater capacity for integrations and an easier initial setup. Review collected by and hosted on G2.com.

TF
tina f.
Mid-Market (51-1000 emp.)
"Seamlessly Connected to the Core Salesforce Platform"
5/5
What do you like best about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

Being connected to the core Salesforce platform. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

Currently I'm not on next but there is a lot to do before being and to use the next platform Review collected by and hosted on G2.com.

Rachel N. F.
RF
Rachel N. F.
Interim Publicist & Tour Support
Enterprise (> 1000 emp.)
"Salesforce helps expand your team"
5/5
What do you like best about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

Agent force is a great way to expand a small team to do more Review collected by and hosted on G2.com.

What do you dislike about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

Implementation can take some time which can delay campaigns Review collected by and hosted on G2.com.

SA
Sanket A.
Mid-Market (51-1000 emp.)
"Automates Almost Anything for NFP Marketing"
5/5
What do you like best about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

It helps automate almost anything in marketing within the NFP space. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

Nothing in particular that I didn’t like Review collected by and hosted on G2.com.

Stacie K.
SK
Stacie K.
Specialist, Physician Communications
Enterprise (> 1000 emp.)
"Powerful Comms Tracking: See Who’s Reading in Real Time"
4.5/5
What do you like best about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

The ability to send important comms pieces and see who is reading and isn’t reading Review collected by and hosted on G2.com.

What do you dislike about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

CRM segmentation issues and importing difficulties Review collected by and hosted on G2.com.

Verified User in Utilities
UU
Verified User in Utilities
Enterprise (> 1000 emp.)
"Streamlines Campaign Deployment by Bringing All My Data Together"
4.5/5
What do you like best about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

It pulls my data together and eases the lift of deploying campaigns. Soon it will pull in reporting from social and programmatic campaigns so we know how our campaigns are performing across platforms. Review collected by and hosted on G2.com.

What do you dislike about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

I can’t code and it seems as if it takes some coding to set up. But I think this is changing. Review collected by and hosted on G2.com.

Maria S.
MS
Maria S.
Mid-Market (51-1000 emp.)
"Powerful Journey Automation Triggers"
4.5/5
What do you like best about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

The ability to trigger journeys with automations Review collected by and hosted on G2.com.

What do you dislike about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

The inability to refresh data mid journey for cross-object segments Review collected by and hosted on G2.com.

Bradley S.
BS
Bradley S.
Development Associate, Affinities
Enterprise (> 1000 emp.)
"Long term user both internal and partner"
4.5/5
What do you like best about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

Flexibility to build different types of communications and api connections with various external partners Review collected by and hosted on G2.com.

What do you dislike about Agentforce Marketing (formerly Salesforce Marketing Cloud)?

Limited ability to change journeys once activated Review collected by and hosted on G2.com.