The ability to customize the product to fit our company needs and create a personalized experience for customers. Review collected by and hosted on G2.com.

A more refined support process for helping customers Review collected by and hosted on G2.com.

Salesforce marketing cloud is intuitive but yet customizable Review collected by and hosted on G2.com.

There’s multiple ways to do the same thing, but drive different results Review collected by and hosted on G2.com.

Salesforce Marketing Cloud Engagement offers a very intuitive interface that makes it easy to create and automate personalized campaigns. The platform’s ability to segment audiences and deliver targeted messages across multiple channels (email, SMS, social, etc.) is extremely powerful Review collected by and hosted on G2.com.

Some functionalities feel slightly overwhelming without prior training. Additionally, the system can be a bit slow at times when handling large volumes of data, and the pricing structure may not be very cost-effective for smaller organizations. Customer support, though helpful, sometimes takes longer than expected to resolve queries. Review collected by and hosted on G2.com.

I love the dynamic sessions and keynote with Marta Review collected by and hosted on G2.com.

Mmm nothing to say because I love all the session Review collected by and hosted on G2.com.

How are they facilitating its use for less specialized people Review collected by and hosted on G2.com.

Lack of metrics when you don't use native media Review collected by and hosted on G2.com.

I like how Agentforce Marketing helps streamline campaign execution and content creation while keeping teams aligned around customer engagement goals. Review collected by and hosted on G2.com.

Some features have a learning curve, and it can take time to understand how the different AI capabilities fit into existing marketing workflows. Review collected by and hosted on G2.com.

Being able to use agents has helped cut down the time it takes to go from planning to execution. Review collected by and hosted on G2.com.

There can be a fairly steep learning curve, especially for new users who are just getting started. Review collected by and hosted on G2.com.

The platform makes it very easy to manage leads, automate campaigns, and track customer journeys. I particularly like its ability to integrate seamlessly with Salesforce CRM, which ensures that sales and marketing teams stay aligned. The detailed analytics and reporting provide actionable insights, helping improve targeting and conversion rates. The automation features save time and improve efficiency by handling repetitive tasks with minimal manual effort. Review collected by and hosted on G2.com.

While the tool is powerful, the initial setup and learning curve can be challenging for new users. The interface could be more intuitive, as some advanced features require extra training or technical knowledge. Additionally, the platform can feel expensive for smaller businesses, and the customer support response times could be faster in certain cases. Review collected by and hosted on G2.com.

I have been using SFMC for almost 8 years and am learning about Agentforce. It seems like it will be more streamlined in creating emails and automations. Review collected by and hosted on G2.com.

I do not know enough about it to have any dislikes at the moment Review collected by and hosted on G2.com.

It helps me manage user information very well. Also, it’s easy to understand and navigate. Review collected by and hosted on G2.com.

Sometimes it takes a while to connect, and syncing data can be slow. Review collected by and hosted on G2.com.