--- title: Agentforce Field Service (formerly Salesforce Field Service) Reviews meta\_title: 'Agentforce Field Service (formerly Salesforce Field Service) Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 1048 reviews by the users' company size, role or industry to find out how Agentforce Field Service (formerly Salesforce Field Service) works for a business like yours. aggregate\_rating: rating\_value: 4.4 review\_count: 1048 scale: '5' date\_modified: '2026-08-09' parent\_category: name: Customer Service url: https://www.g2.com/categories/customer-service --- # Agentforce Field Service (formerly Salesforce Field Service) Reviews & Product Details Visit Website Salesforce Field Service is the leading AI platform powering field service. With AI-powered insights and tools, you can enable the delivery of exceptional field experiences, boost productivity for mobile workers, and enable continuous improvement in field service operations. With an emphasis on time to value, we help you find success now and power the workforce of tomorrow. - Redefine how your customers engage: Increase customer satisfaction with online appointment booking, real-time visual remote assistance all built into AI-powered support. We help free up your experts from routine tasks, enabling them to focus on what they do best. Experience lightning-fast problem-solving and enhanced customer satisfaction. - Rethink how your teams work: Transform your business from reactive to proactive and boost productivity with AI-generated insights and recommendations. Say goodbye to unplanned downtime, emergency situations, and failures. Real-time data offers a window into the future of your assets' health, predicting maintenance needs, and ensuring peak performance. Our enhanced scheduling engine allows you to make every action count and optimize every decision. - Reinvent your field visits: Our offline first mobile app helps you address the talent shortage and turn everyone into your best mobile worker. With instant access to crucial data, your teams have everything they need in the field to stream service delivery while boosting confidence. AI-driven work summarization saves time, while mobile quoting and invoicing drive revenue on the spot. Turn every worker into a hero with our AI-powered solutions. With the tools and technology your team and your customers need to thrive, Salesforce Field Service helps companies drive efficiency and scale service that customers love. * * * Product Website Agentforce Field Service (formerly Salesforce Field Service) Seller [Salesforce](https://www.g2.com/sellers/salesforce) Discussions [Agentforce Field Service (formerly Salesforce Field Service) Community](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discuss) Languages Supported Danish, German, English, Finnish, French, Italian, Japanese, Korean, Dutch, Norwegian, Portuguese, Russian, Spanish, Swedish, Thai, Chinese (Simplified), Chinese (Traditional) Solution Type All-in-One Overview by John Capalbo Show More ## Pricing Pricing provided by Agentforce Field Service.... ### Dispatcher $165.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing) ## Agentforce Field Service (formerly Salesforce Field Service) Integrations (5) What do users say about integrations? Verified by Agentforce Field Service (formerly Salesforce Field Service) [ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon Connect ](https://www.g2.com/products/amazon-connect/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Amazon S3 Glacier ](https://www.g2.com/products/amazon-s3-glacier/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") MuleSoft Anypoint Platform ](https://www.g2.com/products/mulesoft-anypoint-platform/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Salesforce CRM Dashboards ](https://www.g2.com/products/salesforce-crm-dashboards/reviews)[ ![Product Avatar Image](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Product Avatar Image") Zoho Expense ](https://www.g2.com/products/zoho-expense/reviews) Show More ![Goutam P.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Goutam P.") GP Goutam P. Senior Quality Analyst - Salesforce Information Technology and Services Mid-Market (51-1000 emp.) 4/29/2026 "Smart Scheduling and Real-Time Tracking That Delivers" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? Smart scheduling and real-time tracking. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Steep learning curve and complex setup. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Streamlines dispatch, boosts productivity Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite ![Stefan R.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Stefan R.") SR Stefan R. 10/14/2025 "Streamlined Workforce Planning with Salesforce Field Service" 4/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I really value Salesforce Field Service for its efficiency in planning and executing workforce tasks. I appreciate having everything integrated on one platform, from service cases to service appointments and time sheets. The automation in scheduling, especially with its AI-based model, significantly enhances operations by reducing manual workload and ensuring all necessary information is readily available for employees. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Although Salesforce Field Service has significantly improved since its initial release, it still lacks some features that could add even more value. The complex implementation of the system can potentially become challenging over time despite its initial simplicity. Additionally, the platform could benefit from better accommodation of specific administrative requirements for certain regions, like Germany. This regional adaptability could enhance functionality and user satisfaction across diverse global markets. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? I find the product enhances efficiency and workforce planning, integrating service processes on one platform for seamless execution, boosting field service user experience. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Higher Education](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Higher Education") UH Verified User in Higher Education Mid-Market (51-1000 emp.) 10/9/2025 "Good." 3.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? One of the best things about Salesforce Field Service is how well it connects the whole service process from scheduling and dispatching to real-time updates in the field. The user interface is clean and fairly intuitive once you're used to it, especially for dispatchers and technicians who don’t want to spend forever clicking through menus. I also appreciate the level of customization available—you can really tailor it to your specific workflows if you know what you're doing (or have a good admin). Integration with other Salesforce products is seamless, which makes handoffs between teams smooth and helps avoid communication breakdowns. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? That said, the learning curve can be steep, especially during the initial setup. It's definitely not a plug-and-play solution—implementation can get complex quickly, and unless you have experienced resources, it’s easy to get stuck in the weeds. Some of the terminology and configuration options aren’t very intuitive, so there’s a bit of a ramp-up time for both admins and users. Also, while the system is powerful, it can feel like overkill for smaller teams or more straightforward service models. And like a lot of Salesforce products, licensing and add-ons can get pricey fast. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Salesforce Field Service is really helping solve the disconnect that often happens between the back office and field teams. Before using it, we were relying on a mix of spreadsheets, emails, and separate systems to manage schedules, work orders, and customer updates—which led to a lot of miscommunication, delays, and missed opportunities. Now, everything is centralized. Dispatchers can see technician availability in real-time, assign jobs based on location and skill set, and update schedules on the fly. Technicians get mobile access to their work orders, customer history, and job details without having to call in or go back to the office. That visibility and real-time communication have improved our response times and reduced downtime between jobs. For customers, it’s a better experience too—they get appointment reminders, ETA updates, and faster issue resolution. Internally, we’ve also seen better tracking and reporting, which helps with planning and performance reviews. Overall, it’s made our operations more efficient, more connected, and easier to scale. Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerIncentivizedSource: G2 invite SS Shyam S. Salesforce Consultant Enterprise (\> 1000 emp.) 10/9/2025 Business partner of the seller or seller's competitor, not included in G2 scores. "Huge time-saver for our field team" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? We’ve been using Salesforce Field Service for a while now, and it’s made a big difference. Scheduling jobs is way easier, and our techs love the mobile app—it’s simple, fast, and gives them everything they need on the go. We can track jobs in real time, which helps us stay on top of things. Setup took a bit of effort, but once it was up and running, it just worked. If you’ve got a field team, this tool is a no-brainer. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? setup can takesome time and pricing might bea bit high for smaller teams Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? We’ve been using Salesforce Field Service for a while now, and it’s made a big difference. Scheduling jobs is way easier, and our techs love the mobile app—it’s simple, fast, and gives them everything they need on the go. We can track jobs in real time, which helps us stay on top of things. Setup took a bit of effort, but once it was up and running, it just worked. If you’ve got a field team, this tool is a no-brainer. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite BV Bernardo V. CRM, CX Head Mid-Market (51-1000 emp.) 10/7/2025 "A very intelligent scheduling & mobile workforce management" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? The platform offers highly customizable workflows and automation, which allows for tailored processes to fit specific needs. Its robust mobile capabilities are especially beneficial for technicians working in the field, enabling them to stay connected and productive. Real-time scheduling and dispatching features contribute to greater efficiency, ensuring that tasks are managed promptly. Integration with Salesforce CRM provides unified customer data, streamlining information access. Additionally, the system is scalable, making it suitable for large teams and complex operations. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? There is a steep learning curve for both new users and administrators, which can make getting started challenging. The mobile user interface sometimes feels cumbersome, especially when navigating through deep menu paths. Customizing the platform often demands technical skills or the assistance of implementation partners. Additionally, the pricing might be prohibitive for smaller organizations. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? The scheduling feature effectively assigns jobs by taking into account technician skills, location, and availability. It also allows you to create, track, and update service requests, providing complete visibility throughout the entire service lifecycle. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Mark S.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Mark S.") MS Mark S. Senior Account Manager Small-Business (50 or fewer emp.) 10/7/2025 "A powerful, unified solution for field service management" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? The best thing about Salesforce Field Service is its seamless integration with the core Salesforce platform. This gives us a single source of truth, from the customer's initial case to a dispatched field technician, all on one system. The mobile app is a game-changer; it provides our field technicians with all the information they need—customer history, inventory, and job details—right in the palm of their hand. The dispatch console is also incredibly intuitive, allowing our team to schedule appointments, manage routes, and monitor our workforce in real-time, which has significantly improved our first-time fix rates and overall efficiency. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? While the core functionality is excellent, the setup and customization can be quite complex and require a significant investment of time and resources. The learning curve for new users, especially dispatchers, can be steep. Also, some of the more advanced features, such as deep scheduling optimization, can be challenging to configure correctly without a dedicated expert. We found that the cost can also scale up quickly as you add more users and advanced features. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? Salesforce Field Service solves our scheduling and communication problems. We're now able to automatically dispatch the right technician with all the job details, which has boosted our first-time fix rate and saved us a lot of time. Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: G2 invite ![Akshar G.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Akshar G.") AG Akshar G. Software Developer Small-Business (50 or fewer emp.) 4/13/2026 "Great for Technicians and Support Reps, Streamlines Customer Service" 3.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? great tool for technicians and other customer support people helping them easily fulfill customer service more efficiently Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? some features missing in mobile app. little time consuming and bit expensive for small business Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? implemented field service for our clients and was express project . Once implemented users can use the FSL to support their customers easily using mobile Review collected by and hosted on G2.com. Show More Validated ReviewerIncentivizedSource: Seller invite ![Tyler H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Tyler H.") TH Tyler H. 10/15/2025 "Route Optimization Excellence with Salesforce Field Service" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I appreciate Salesforce Field Service for its effective route optimization, allowing our technicians to be placed in the most efficient locations to complete their tasks. The Gantt view is excellent for enhancing clarity in work scheduling, and the emergency wizard is invaluable for quick responses. I find the overall ease of use and simple integrations with other software like SAP and Lima make it a natural fit for us. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? I have faced some challenges with the Salesforce Field Service console because it doesn't meet all of my visibility needs. The console falls short in providing the technical visibility of all the aspects I want to see in the system. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? I use the product for route optimization, placing technicians optimally to boost efficiency in operations. The Gantt view aids clear work visualization, and the emergency wizard supports rapid response, enhancing our scheduling and dispatch processes. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic MB Mohseen B. 10/16/2025 "Efficiency Booster with Smooth Operations" 5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? I find Salesforce Field Service incredibly valuable for its ability to save time and effort, especially for field service agents. The platform provides detailed tracking related to their work, allowing agents to focus on completing additional tasks efficiently. The scheduling feature, which we often refer to as 'grand chats,' is indispensable, offering comprehensive information on agents' schedules and availability. I also appreciate the overall flexibility and ease of use of the application. Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? I found the initial setup of Salesforce Field Service to be quite challenging as it presented some hiccups at the start. Despite improvements over time, this early difficulty could be discouraging to new users. Additionally, I believe there is room for enhancement in the Gantt charts feature. Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? I use Salesforce Field Service to save time and effort, improve tracking for field service agents, and enhance communication with customers. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Computer Software](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Computer Software") AC Verified User in Computer Software Small-Business (50 or fewer emp.) 4/10/2026 "Smart Scheduling" 4.5/5 What do you like best about Agentforce Field Service (formerly Salesforce Field Service)? It helps us in automatic scheduling of appointments, thus reducing the burden from the dispatcher and helps manage the technicians effectively. Automatic scheduling helps a lot! Review collected by and hosted on G2.com. What do you dislike about Agentforce Field Service (formerly Salesforce Field Service)? Pricing is somewhat high, and initial setup is complicated .It needs a good knowledge. Platform is difficult to use initially Review collected by and hosted on G2.com. What problems is Agentforce Field Service (formerly Salesforce Field Service) solving and how is that benefiting you? It solves a lot of problems. Specially in case of high volume, its automatic scheduling of appointment helps us a lot. Also using this technicians productivity is also increased, as they now get real time support assistance in case of any query. Review collected by and hosted on G2.com. Show More 4/14/2026 Validated ReviewerIncentivizedSource: Seller invite ## Questions about Agentforce Field Service (formerly Salesforce Field Service)? Ask real users or explore answers from the community Get practical answers, real workflows, and honest pros and cons from the G2 community or share your insights. [ Ask about Agentforce Field Service (formerly Salesforce Field Service) ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discussions/new) GU Guest User • Last activity almost 2 years ago What is Salesforce Field Service used for? 2 Upvotes 2 [ Join the conversation ](https://www.g2.com/discussions/what-is-salesforce-field-service-used-for) [ View all Discussions ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/discuss) ## Pricing Options Pricing provided by Agentforce Field Service.... ### Dispatcher $165.00 1 User Per Month ### Technician $165.00 1 User Per Month ### Contractor $50.00 1 User Per Month [ View More Pricing Information ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/pricing) Agentforce Field Service (formerly Salesforce Field Service) Comparisons ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_9a4b1c59a10899f84ef2b2071e2037ce/dynamics-365-field-service.png "Product Avatar Image") Microsoft Dynamics 365 Field Service 3.9/5(156) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-dynamics-365-field-service) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_b6726c1445aa02dec4b5c5c3e81e7540/ptc-servicemax.png "Product Avatar Image") ServiceMax 4.2/5(144) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-ptc-servicemax) ![Product Avatar Image](https://images.g2crowd.com/uploads/product/image/small_square/small_square_d463ff5f1df1cfe7930e7899066ab520/servicetitan.png "Product Avatar Image") ServiceTitan 4.4/5(375) [ Compare Now ](https://www.g2.com/compare/agentforce-field-service-formerly-salesforce-field-service-vs-servicetitan) ##### ##### Agentforce Field Service (formerly Salesforce Field Service) Features Before the Job Calendar Dispatch Roles On the Job Employee Communication Client Notifications Field Sales After the Job Reports Analytics Billing & Invoicing Generative AI AI Text Summarization AI Image-to-Text [ View More Features ](https://www.g2.com/products/agentforce-field-service-formerly-salesforce-field-service/features) ## 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